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Patient Support Center Liaison (Remote)
locations
Remote
time type
Full time
job requisition id
31310
Welcome to Clearway Health – a recognized Great Place to Work and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed and where they want to grow and make a difference. At Clearway Health, ersity, equity, inclusion and belonging is an essential part of our business and workplace culture. We offer a wide range of benefits, perks, and wellness programs in addition to continuous learning opportunities to help you grow. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support, and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems, and the communities they care for to accelerate their specialty pharmacy programs.
The Patient Support Center Liaison position is remote position that through technology and integrated workflows support specialty patients.
ESSENTIAL RESPONSIBILITIES / DUTIES:
Patient Relationship Development, Medication Access Coordination, and Medication Adherence Management Responsible for managing and retaining patient panels by determining program eligibility for specialty pharmacy services.
1. Benefits Investigation: Leverage understanding of specialty pharmacy eligibility requirements; showing proficiency in benefits investigation process in order to support and maintain ongoing access for patient therapies through various means including: Navigating the patient electronic health record and pharmacy dispensing system
- Contacting patient, caregiver and/or insurance provider directly.
2. Prior Authorization: Comprehensive understanding of the prior authorization process and requirements for securing approval based on unique plan requirements.
- Following submission, this may include reviewing and appealing denied requests by leveraging evidence-based clinical references, drug prescribing information, or the patient health care team support.
3. Copay Assistance: Understand the benefits and dynamics of specialty medications specific to insurance coverage/eligibility, patient financial responsibility to inform patient affordability assessment.
- Investigate specific financial assistance program eligibility criteria based on treatment, plan type, and patient demographic/financial information;
- Evaluate full patient profile to determine eligibility for financial assistance program enrollment;
- Assist patient, patient caregiver and/or health care provider(s) with the financial assistance program application and review process;
4. Ongoing Adherence: Monitor and proactively engage with patients to ensure ongoing access to medication ensuring all questions are answered relating to the medication that may have come up over time.
- As appropriate, connect patient back to care to address ongoing clinical questions or side effects to ensure most appropriate medication continues to be administered to plan.
- Understand and utilize techniques to maintain patient retention for all patients within their oversight. Maintain patient attrition performance at or below established goal.
Personnel Responsibilities Responsible for building and maintaining relationships with provider, care teams, and ancillary support necessary to sustain patient management activities.
1. Internal Relationships
- Developing and growing trusting relationships with providers and hospital staff to provide highest level of care for a complex patient panel.
- Maintaining and supporting pharmacy interdepartmental relationships and management to ensure seamless transition of patient care from clinic to pharmacy.
2. External Relationships
- Developing and growing trusting relationships with patients to provide highest level of care.
Operational Responsibilities Technical savvy, and problem solving are required
- Navigate patient Electronic Medical Record (EMR) to effectively answer questions and/or provide documentation as needed for prior authorizations
- Communicate with providers (Doctors, Nurses, Clinical Pharmacists) in person, over the phone, and through written transmission via EMR in a timely and professional manner
- Communicate with Specialty Pharmacy Management, Medical Directors, and Practice Managers to provide support for new and ongoing hospital initiatives
- Resolve some patient care issues with situational awareness around when to involve managers and/ or clinicians
- Demonstrate resourcefulness in the face of challenges and providing workable solutions to complex problems
- Capacity to work independently by managing workload and meeting established goals in a fast paced environment
- Train and support new staff in understanding and learning the expectations for day-to-day operations in a specific role
The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required.
JOB REQUIREMENTS
EDUCATION:
- HS Diploma or G.E.D. is required.
- AA or BA is preferred.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
- Must be currently registered as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in the state of residence of the client.
- Technicians have 6 months from date of hire to become nationally certified through PTCB if not currently registered.
EXPERIENCE:
- Must have 4-5 years’ of pharmacy experience.
- Pharmacy Interns must be in their 2nd year.
KNOWLEDGE AND SKILLS:
- Excellent English oral and written communication skills required; as well as ability to communicate professionally over the phone.
- Excellent interpersonal skills to provide superb personalized customer service and to instill confidence and to advocate for patients; ability to explain required information to customers in a comprehensible manner.
- Other professional skills and qualities: organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented.
- Cultural sensitivity, understanding, and comfort with a wide range of social, racial and ethnic populations.
- Must practice discretion and confidentiality as position deals with highly sensitive and private data.
- Ability to understand, explain, and actively promote the hospital’s objectives through direct coordination and commitment to the program’s goals.
- Flexibility to adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, adjusting assignments, etc.
- Highly proficient in Microsoft Office particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information.
Additional preferred qualifications:
- Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred.
- Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.
- Experience with submission of prior authorization requests to third party payors.
- Familiarity with 340B drug program.
- Knowledge of QS1/NRx, EPIC, Salesforce, Navinet or other pharmacy and/or EMR systems.
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Title: Tier 2 Customer Support Representative
Location: Remote
Job Description:
About the Company:
Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.
The name “Ambient” embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.
Summary:
As a Tier 2 Multifamily Customer Support Representative, you will play a vital role in resolving complex customer issues, identifying broader system challenges, and creating knowledge resources. You will also be responsible for escalating intricate issues according to established procedures. We are looking for a motivated inidual who is passionate about helping others and continuously strives to elevate the customer experience.
Main Duties & Responsibilities:
-
- Case Management & Channel Support: Collaborate with your team to ensure seamless coverage across all support channels. Oversee customer cases and incoming calls, ensuring smooth and timely escalations between support tiers.
-
- Remote Servicing: Provide efficient, remote assistance to external customers, including seamless replacement of hardware as needed.
-
- Defects and Problem Management: Identify and document recurring issues raised by the Support Team by creating detailed problem tickets. Collaborate with the R&D team to address these issues through regular communication, including issues on the Defect Board and R&D Sync meetings.
- Agent Workflow Optimization: Continuously seek opportunities to streamline agent workflows for case management. Identify areas for improvement, establish best practices to enhance efficiency, and provide training to team members on these workflows.
Key Success Characteristics:
-
- passionate advocate for improving the customer experience.
-
- Adaptable to evolving processes and products, with a continuous drive to learn and contribute ideas.
-
- Strong team player who prioritizes collaboration and effective communication.
-
- Capable of thriving in a dynamic, fast-paced environment with shifting requirements.
-
- Exercises sound judgment within established procedures to create effective resolutions and action plans.
-
- Highly attentive to detail and dedicated to managing issues through full resolution.
-
- Familiarity with CRM and ticketing systems, especially Salesforce Service Cloud.
- Strong organizational and time management skills, with excellent written and verbal communication.
Required Qualifications:
-
- 1-2 years of experience in technical support within the high-tech or consumer electronics industries.
-
- A high school diploma with relevant work experience in high-tech or consumer electronics or an associate degree is preferred.
Working Conditions & Requirements
-
- Consistent and reliable attendance is essential.
-
- Ability to sit or stand at a desk for an 8-hour shift, perform computer-based work, and participate in virtual meetings.
- Quiet work environment with minimal background noise or interruptions.
-
- Internet access with minimum download speeds of 100 Mbps.
-
- Occasional travel may be required for business purposes (by car, air, or other means).
-
- Flexibility to work assigned shifts within the hours of 7 am to 7 pm MST.
Please note: Ambient, Inc. reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.
Title: Customer Care Advocate (Weekends – 20 hours/week)
Location: Chicago, IL | Remote US
Job Description:
Boldly innovating to create trusted solutions that detect, predict, and prevent disease.
Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care.Join Us Now!
At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.
About This Role
The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.
Responsibilities:?
-
- Answer inbound calls in our Contact Center
-
- Provide an estimate of the potential patient responsibility based upon the benefits coverage
-
- Make outbound phone calls to patients to discuss payment options
-
- Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
-
- Update records with complete patient and insurance information
-
- Assist and cross train in other departments as business needs dictate during critical times
-
- Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
-
- Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
-
- Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
-
- Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
-
- Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
-
- Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
-
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
Required Qualifications:
-
- High school diploma or equivalent
-
- 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
-
- Experience working in a high-volume Contact Center environment
-
- Proficient with Microsoft Office, virtual communication tools – especially Outlook, Teams; Word, Excel and PowerPoint preferred
-
- Strong verbal and written communication skills
-
- Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
-
- Strong evidence of great customer service via phone, e-mail, fax or web modalities
-
- Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
-
- Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures
Preferred Qualifications
-
- Bachelor’s Degree or relevant experience
-
- Experience with health insurance, benefits investigations, and reimbursement
-
- Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
-
- Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired
#LI-WB-1
#LI-RemoteActual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$38,300—$53,100 USD
As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.
Tackle is hiring a remote Manager, Customer Success & Account Management. This is a full-time position that can be done remotely anywhere in Canada or the United States.
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Operations Specialist, Ready To Hire (Remote)
locations
United States
time type
Full time
job requisition id
R2024-841
We believe in the power and joy of learning
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values ersity, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive and erse workplace is absolutely essential to the success of our company and our learners, as well as our inidual well-being. We recognize the value of erse perspectives in everything we do and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-ersity/.
The Operations Specialist will play a vital role by serving as the operational point person who helps develop processes to ensure Ready To Hire students/trainees navigate their online studies and on-site training successfully. This role proactively sets up accounts, monitors student enrollment, progress, implementation of early intervention strategies, and touchpoint processes to increase student persistence, success and completion; and ultimate success in passing the certification exam related to their program of study, when applicable. They will be responsible for all reporting and tracking of marketing and recruitment information.
What you’ll do here:
Responsible for working with students and departments to ensure complete satisfaction including:
- Ensuring processes and flows allow for easy access and enrollment to the program
- Addressing questions or concerns from students and Instructors
- Maintaining appropriate documentation of all academic and enrollment documents
- Conduct outreach to at-risk iniduals
- Work closely with Ready To Hire team, Instructors and our Customer Success Manager to ensure student’s needs are addressed satisfactorily
- Create and enhance procedures/processes used in the student journey from enrollment through retention
- Assist with reporting for client/employer partners
- Leverage technology to systematize the student/client employer journey
- Work with peers on a team and both internal and external internal team members directly
- Work collaboratively with colleagues to assist with enrollment in training programs, identification of inquiries and issues, student completion and retention rates, and reporting metrics that drive the business
- Work to ensure high student placement/job outcomes with employer partners
- Proactively identifying themes and developing scalable solutions such as updates to standard operating procedures (SOP), knowledgebase, outbound communications, and proposals to adapt policies and guidelines to better meet student needs
- Completes other duties as assigned
Skills You’ll Need Here:
Basic:
- BA/BS or equivalent work experience and a proven, successful track record in a detail-oriented position.
- Minimum of two years of successful operations or customer service experience.
- Values and appreciates ersity of thought; able to work with erse audiences both internally and externally.
- Highly flexible and adaptable to change.
- High energy and good communication skills both written and verbal.
- Demonstrated understanding of applied computer technology.
- Comfortable using technology in performing routine job tasks and for product demonstration purposes.
- Outstanding organizational and time management skills.
- Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
Preferred:
- Experience working with adult learners and non-traditional students.
- Proficiency in managing relationships within and outside one’s own department.
- Driven to succeed and yearning to make impact.
Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.
Cengage Group is committed to providing reasonable accommodations for qualified iniduals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1 (617) 289-7917.
About Cengage Group
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Inidual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$21.25 – $34.50 USD
Title: Customer Service Operations Supervisor
Location: Remote
Job Description:
Garner’s mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.
The Role
We’re seeking an experienced, full-time Customer Service Supervisor to lead a team of Associates and Senior Associates within our fast-growing, member-focused Concierge team. The role is focused on delivering a best-in-class member experience by digitally engaging to help members find the right healthcare for their needs. This role reports to the Vice President of Concierge.
Concierge serves as the voice of Garner, so you should be passionate about customer service and helping people solve their problems, and translating that to larger-scale preventive solutions. In this role, you will become an expert on Garner’s product, standards, and the needs of our members. You will lead a team of Associates who serve as the first line of support for members. In your role as Supervisor, you will manage your team to better quality outcomes, ensure we hit our operating metrics, serve as an escalation point for complex member issues, and identify trends that inform continuous improvement.
To ensure we have coverage for Garner users, the Customer Service Supervisor will be on call during business hours as needed. Current service operates weekdays during East Coast business hours, though that may change in the future as needs dictate. Garner is headquartered in NYC, but this position is remote.
Responsibilities will include:
- Delivering exceptional service to our members on the most complex tickets via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider
- Overseeing the overall performance of Concierge Associates’ quality and efficiency and ensuring all key performance metrics are being met
- Championing high quality member interactions by reviewing work regularly and providing thoughtful, strategic coaching that empowers team members to grow
- Cultivating growth with personalized performance plans and mentorship for direct reports, fueling each team member’s professional journey
- Ensuring we are properly staffed and responding to members in a timely manner according to our staffing plans
- Distilling gaps in complex or escalated member interactions and synthesizing them in a clear manner to internal stakeholders
- Staying and keeping your team close to workflow and policy changes in a rapidly changing work environment to ensure members are receiving accurate responses
- Identifying trends in team performance and translating that to actionable feedback recommendations
- Maintaining detail-oriented working knowledge of employer health benefits and insurance
- Being a subject matter expert in member-facing issues
Ideal candidate has:
- Minimum of 3 years relevant experience with increasing levels of responsibility in a customer support or operations role
- A passion for helping people solve their problems, with an ability to think creatively and empathetically while staying calm under pressure
- A desire to work in a rapidly evolving startup environment
- A high level of process-orientation, digital organization, and resourcefulness
- Managing a team and driving excellent results
- Strong time management and organizational skills
- A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
- Experience working in a rapidly evolving startup environment
- A desire to be a part of our mission to improve the U.S. healthcare system
What we look for at Garner:
- Mission First: Our mission is to transform our healthcare system, delivering high quality and affordable care to all. Everything else is secondary.
- Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones.
- Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as iniduals—even when uncomfortable. Many companies talk about these values. We live them.
- Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It’s also more fun that way.
The target salary range for this position is: $80,000 – $90,000. Inidual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation this role is eligible to participate in our equity incentive and competitive benefits plans.
Garner Health is proud to be an Equal Employment Opportunity employer and values ersity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Garner Health is committed to providing accommodations for qualified iniduals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Beware of job scam fraudsters! Our recruiters use getgarner.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a Garner recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to [email protected]
- Input data into database software accurately and efficiently.
- Verify accuracy of data inputted and perform basic data audits.
- Assist in maintaining data integrity and security.
- Support senior data specialists in data management projects.
- High school diploma or equivalent; some college preferred.
- Proficiency with Microsoft Office Suite, especially Excel.
- Strong typing and data entry skills.
- Detail-oriented with a focus on accuracy.
Forward a copy of your Current Resume to [email protected]m Asap
Please mention the word HELPED when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.Salary and compensation
$60,000 — $80,000/yearBenefits
💰 401(k)
🚑 Medical insurance
🏖 Paid time off
Customer Service Specialist
Fully Remote • OH
Job Type
Part-time
Description
Headquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a erse range of iniduals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic iniduals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.
At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of iniduals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission.
What’s Next?
To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response.
Requirements
- Ohio residence preferred
- Must be a self-starter
- Must demonstrate a passion for providing outstanding service
- Must maintain composure across a variety of customer and peer interactions
- Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
- Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting
- Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
- Ability to remain calm under pressure in a fast-paced contact center environment
- Ability to remain calm while taking back-to-back calls
- Ability to show empathy for those that may be frustrated or anxious
- Ability to pay attention to detail and multitask while navigating through multiple programs and information
- Ability to use a computer quickly and accurately
- Must possess the ability to remain poised in high stress situations
- Must be willing to conquer goals and challenges
- Must type at least 30 WPM
- Ability to be flexible and handle changes efficiently
- Must be proficient in Excel, Word and Outlook Office products
Additional Requirements
- Must pass a criminal background check paid for by us (Direct Interactions)
- Legally able to work in the United States
- Must be a current resident living in the United States
- Must have at least a high school diploma or equivalent
Job Details (what you will be doing)
- Process, navigate and research unemployment insurance claims
- Answer incoming calls via computer software and assist customers with complex issues regrading their specific situation
- Research information in databases to resolve complex customer issues
- Maintain composure in escalated situations
- Operate accurately and efficiently in a fast-paced environment
- Handle multiple responsibilities at one time
Training
- Training is done virtually and will consist of virtual instructor led and self-paced learning
- You must first attend a mandatory orientation session
- Orientation, training & nesting spans across 9 days and is all paid
- 100% attendance is required in all phases of the on-boarding process (orientation, training & nesting are mandatory
Orientation/Training Schedule
Orientation
Date and Time: Tuesday November 19, 2024 12pm EST (1 hour session)
Training Dates week 1
Day 1: Wednesday November 20, 2024 Time: 10am EST -5pm EST
Day 2: Thursday November 21, 2024 Time: 10am EST -5pm EST
Day 3: Friday November 22, 2024 Time: 10am EST -5pm EST
Day 4: Monday November 25, 2024 Time: 10am EST -5pm EST
Day 5: Tuesday November 26, 2024 Time: 10am EST -5pm EST
Training Dates week 2
Day 6: Wednesday November 27, 2024 Time: 8am -5pm EST
Day 7: Friday November 29, 2024 Time: 8am -5pm EST
Day 8: Monday December 2, 2024 Time: 8am -5pm EST
(More information about the times of the 2nd week of training will be discussed in class)
*we are letting you know beforehand what a training schedule may look like
Shifts
- Agents must be available to work at least 20 hours per week within the hours of operation noted below
Hours of operation for the client
Monday- Friday 8:00 am to 5:00 pm EST
- At least 20 hours per week are required (you select when you can work with the exception of Monday)
- This role is considered part time with the opportunity for full time, based on business needs
**8 HOURS WORKED ARE REQUIRED EVERY MONDAY NO EXCEPTIONS**
if a holiday falls on a Monday, the 8 hours become mandatory on the following Tuesday
Pay Rate
- $15.00 per hour plus benefits and performances bonuses
- This is a W2 (employee) position
- We are paid biweekly via direct deposit
- All mandatory events are paid (orientation, training & nesting)
Employee Benefits
- Accrued paid time Off (PTO)
- Sick time
- Health and Medical/Dental insurance plans are available after 60 days worked
Technical Requirements
- Desktop or laptop; Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
- Operating system – Windows 10 or higher
- Your computer must have at least 8GB of RAM installed and a Processor speed of 2.00GHz or higher
- US based Internet service provider (ISP)
- High-speed Internet via hard wired ethernet connection, no Wi-Fi, satellite or cellular hotspot or cellular internet
- USB wired headset with noise-canceling microphone
- A smart phone that is less than 3 years old that you are able to install our required software on for multifactor authentication (used for our programs authentication process and not for work)
- Must have an operational web cam
- A second monitor is not required, but strongly recommended
*If you are selected, your offer is contingent upon successfully completing and passing a background check and a technical assessment of your PC performed by our IT team.
Currently, Apple computers or tablets (Mac laptop, iPads or desktops), Windows Mini PCs/streaming laptops, Chromebook, and Android systems are NOT compatible with any of our client’s software.
*There are NEVER any fees associated with applying or working for Direct Interactions.
THIS OPPORTUNITY IS NOT AVAILABLE IN CALIFORNIA, WASHINGTON, ILLINOIS, CONNECTICUT OR NEW YORK AT THIS TIME
Salary Description
15.00
Customer Care Representative, Part-Time
Job Details
Remote Type
Fully Remote
Salary Range
$20.00 – $20.00 Hourly
Description
Customer Care Representative, Part-Time
If you’re looking for an enjoyable place to work that values your ideas, encourages your growth, rewards you for your excellence, and prioritizes work-life harmony, join us!
Who We Are
Our founder, Louise Hay, had one wish – to help people improve the quality of their life. Her desire underscores everything we do for our customers, our authors, and our employees. As the largest publisher of personal development books, events & courses we offer a erse range of products and resources that empower, educate, and inspire. We know that the words we publish can have a deep, lasting impact on peoples lives and we’re dedicated to using our talents to support positive change in the world by helping all people grow in mind, body, and spirit. We love what we do, and we hope you will too.
Position Summary
Our Customer Care department is looking for a part-time skilled technical support inidual to join our team! The ideal candidate brings a positive attitude, thrives on challenges, is solution-driven, and is experienced in providing direct-to-consumer and technical support.
Responsibilities and Expertise
- Provide dynamic customer support through erse channels including email, live chat, and phones
- Serve as a Zendesk automation power-user, proficient in designing and implementing automated solutions to enhance efficiency, responsiveness, and overall effectiveness in customer support operations.
- Adapt to the evolving landscape of customer interactions, going beyond routine processes to address complex issues
- Demonstrate flexibility and adaptability by engaging in dynamic tasks and collaborating across departments to resolve issues efficiently.
- Utilize various tools and features, including AI assistants and external applications, to enhance both agent and customer experiences in an omnichannel environment.
- Embrace the challenge of becoming a product specialist for various product lines, acquiring technical expertise, and handling escalated situations with empathy and precision.
- Maintain satisfaction levels while providing exceptional service to a large volume of calls, emails, and live chats.
- Keep accurate records of all customer interactions and transactions by recording details.
- Manage sensitive payment processing information with utmost discretion, ensuring the accurate and secure processing of orders, refunds, exchanges, and cancellations in compliance with stringent security protocols
- Troubleshoot and resolve technical issues.
- Communicate and report user feedback to department management, actively contributing to the enhancement of the overall customer experience.
- Follow and maintain company standards, policies, and procedures during all customer interactions.
- Showcase a dedication to ongoing learning and growth, challenging and surpassing outdated stereotypes linked to traditional customer service roles.
- Achieve and surpass inidual as well as team objectives in both sales and service performance.
- Follows and occasionally creates/edits Standard Operating Procedures including, but not limited to, Web Security, GDPR and CCPA related processes, inventory and fulfillment processes, payments processes, etc.
- Performs a variety of administrative duties in support of own projects and customer care/web/marketing teams.
- Supports any additional requests for new projects and evolves with the digital marketplace.
Skills, Knowledge & Abilities
- Zendesk proficiency, with working knowledge of workflow configuration, trigger setup, and macro creation for streamlined customer support.
- Accomplished customer service professional, skilled in handling erse inquiries with a proven record of excellence.
- Tech-savvy and adaptable with a positive, friendly demeanor
- Strong verbal and written communication
- Maintains composure in high-pressure situations
- Self-motivated team player, excelling in independent or collaborative settings.
- Exceptional listening skills, providing swift and effective solutions to customer needs.
- Advanced troubleshooting skills, approaching challenges with a persistent, solutions-oriented mindset.
- Efficient multitasker, prioritizing responsibilities for timely issue resolution.
- Committed to problem-solving excellence and critical thinking in addressing complex challenges.
- Proficient in managing high chat and email volumes with efficiency and quality.
- Detail-oriented with expertise in processing orders, refunds, exchanges, and cancellations accurately.
- Team-focused achiever, fostering positive collaboration and contributing to shared goals.
- Skilled in browser-based phone systems, ticketing, and live chat platforms for seamless communication.
- Comfortable working in the mind-body-spirit genre
Education and/or Experience
- High school diploma
- 2+ years of prior work experience with online web customer support via voice software, email ticketing system, live chat, and other CRM systems
- 1+ years of experience in technical support and troubleshooting.
- Prior experience working remotely
- Prior experience in Zendesk Talk, Live Chat, and Support Ticketing system
- Prior experience in Digital Media Support (troubleshooting online courses, memberships/subscriptions, media sales, video streaming, and audio downloads)
The tentative work schedule for this part-time position is Monday through Friday, from 9:00 AM to 2:00 PM Pacific Standard Time.
Why Should You Apply?
- Remote
- Meaningful Work
- Flexible Work Week
- Great Benefits
Benefits
- Up to 3 weeks per year of Paid Time Off (PTO)
- Eligible for up to 9 paid holidays, a floating holiday, and 4 Winter Break days.
- 401(k) with up to 6% company match after 1 year.
Embracing Diversity & EEO
Hay House is committed to having a erse workforce that embodies and reflects the ersity of our global community. As part of this commitment to equitable opportunity and inclusion, we strongly encourage applications from all iniduals inclusive of all genders, ethnicities, abilities, sexual orientations, ages, socio-economic backgrounds, religions, and beliefs.
Additional Information
Hay House participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees
Customer Service Support Representative – Chinese Speaking, DentaQuest
U.S. Employees (Remote)
Full time
job requisition id
JR00103923
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of iniduals, families and communities around the world.
DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and iniduals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.
Location: We support US flexible working arrangements in the contiguous 48 states.
At Sun Life, we look for optimistic people who want to make life brighter for ourClients.We understand the value of erse cultures, perspectives, and identities, and want you to bring your full and authentic self to work.Every day,you’ll be empowered and challengedbyworking withdynamic colleaguesto find new and innovative ways to make Sun Life the best benefits company in America.
The opportunity:
The Customer Service Representative interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services. The CSR must project a professional company image and provide excellent customer service by corresponding with customers via any of customer contact channels.LOOKING FOR CHINESE SPEAKING CANDIDATES
How you will contribute:
- Responds to customer inquiries in a courteous and professional manner.
- Researches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.
- Thoroughly and completely document all customer interactions.
- Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
- Provides direction on the usage and benefits of self-service tools.
- Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
- Appropriately routes inquiries to the necessary departments or iniduals when resolution of the inquiry is beyond the span of control of this role.
- Meets or exceeds inidual, department, and client specific goals.
- Contributes to the success of the organization by suggesting ways to improve the service delivery processes.
What you will bring with you:
- High School Diploma or Equivalent.
- 2 years of experience in a high-volume customer service environment.
- Proven professional verbal and written communication skills.
- Ability to efficiently operate a computer and knowledge of Microsoft Office applications.
- Strong organizational skills and attention to detail.
- Ability to work alone and with a team.
- Ability to learn quickly and adapt to a fast-paced production environment.
- Cooperative, professional and effective interaction skills with co-workers, company staff and visitors.
- Critical thinking and problem-solving skills.
- Ability to tolerate repetitive work without compromising accuracy and service levels.
- Required to attend additional training as requested/deemed necessary.
Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents ersity in all forms. If you think you might thrive in this setting, we would love to hear from you.
Not ready to apply yet but want to stay in touch? Join our talent community (https://pages.beamery.com/sunlifecareers/page/join-us-canada) to stay connected until the time is right for you!
Life is brighter when you work at Sun Life
- Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
- Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
- A flexible work environment with a friendly, caring, collaborative and inclusive culture
- Great Place to Work® Certified in Canada and the U.S.
- Named as a “Top 10” employer by the Boston Globe’s “Top Places to Work” two years running
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a California resident, the salary range for this position is:
- Southern region: $41,100 – 58,380 annually
- Northern region: $43,900 – 62,380 annually
If you are a Colorado or Nevada resident, the salary range for this position is $37,200 – 52,800 annually.
If you are a Connecticut or Maryland resident, the salary range for this position is $39,000 – 44,550 annually If you are Washington or Rhode Island resident, the salary range for this position is $41,100 – 58,380 annually If you are a New York resident, the salary range for this position is $43,900 – 62,380 annually We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on inidual and business performance as well as a broad range of competitive benefits. Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, erse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and inidual needs.Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified iniduals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and inidual needs.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
Job Category:
Call Centre
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Bitrefill is looking to hire a Customer Happiness Agent to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Kennst du schon die hey contact heroes?
Noch nicht? Dann wird’s Zeit!
Steig‘ ein bei der Nummer eins der “work at home”-Dienstleister am Markt und werde auch du ein Hero!
Du suchst einen sicheren Job, den du 100% im Home-Office ausüben kannst, am besten noch mit vielen attraktiven Mitarbeiter-Benefits, die weit über die Standards hinausgehen?
Wenn von deiner Seite aus auch noch Kommunikation und Empathie zu deinen Stärken zählen und du Spaß hast, Kunden glücklich zu machen, dann solltest du eines jetzt tun: Dich jetzt bei uns bewerben!
Wir sind ein junges, dynamisches und schnell wachsendes Unternehmen im Bereich Customer Service. Das Besondere an uns: hey contact heroes“ steht für 100% agiles Arbeiten.
Das heißt, bei uns gibt es keinen festen Arbeitsort. Alle Mitarbeiter*innen arbeiten ausschließlich im Home-Office. Unsere Mission ist es hierbei, unsere Auftraggeber in ihrem Segment zum Marktführer aufsteigen zu lassen. Was uns dabei zugutekommt: viel Engagement, Leidenschaft, flexible Ressourcen, langjähriges Fachwissen und unsere internationale Teamstruktur.
Jetzt fehlst nur noch du in unserem Team!
Bist du bereit ein Hero zu werden? Du brennst für guten Service? Und Du hast Lust auf Inbound-Sales? Dann komm jetzt in unser Team!
Aufgaben
Deine Mission:
- Zu deinen Aufgaben gehören allgemeine Produktberatung, Verkauf und iniduelle Beratung zu den Angeboten & Dienstleistungen unserer Auftraggeber,
- Betreuung von Neu- und Bestandskunden sowie Bedarfsermittlung zu den Produkten,
- Du übernimmst auch den aktiven Verkauf von zusätzlichen Leistungen & Produkten im Inbound,
- Bearbeitung eingehender Anrufe & E-Mails,
- Als Hero bist du der erste Ansprechpartner für die Kunden unserer Auftraggeber.
Qualifikation
- Eine abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation,
- Du hast nachweisbare Vorerfahrung im Kundenservice,
- Sehr gute Deutschkenntnisse (mündlich und schriftlich – mind. C1),
- Du bist sicher im Umgang mit dem PC und kannst mehrere Anwendungen gleichzeitig einsetzen,
- Du bist bereit im Schichtsystem zu arbeiten,
- Du stehst für ein freundliches Auftreten sowie eine respektvolle Kommunikation,
- Du liebst es, die verschiedenen Kundencharaktere glücklich zu machen,
- Voraussetzung für dich ist, im Home-Office zu arbeiten.
Benefits
- Dein Arbeitsplatz? Du arbeitest von Zuhause aus im Home-Office,
- Ein spannendes Projekt mit vielfältigen Aufgaben,
- Wir stellen dir die technischen Geräte für deinen Arbeitseinsatz,
- Monatliche zusätzliche Home-Office Pauschale,
- Eine steigende Vergütung, je nach Hero-Status,
- Eine digitale und sehr umfassende Einarbeitung in die Projekte,
- Einen wirklich abwechslungsreichen und vielfältigen Arbeitsalltag und eine attraktive Urlaubsstaffel,
- Viele Möglichkeit zur Weiterentwicklung und Ausbau deiner Fähigkeiten und Kenntnisse,
- Ein einzigartiges Benefit-Programm und eine wirklich sehr attraktive Mitarbeiterbeteiligung.
Bist Du startklar? Wir freuen uns auf Deine Bewerbung innerhalb der kommenden zwei Wochen!
Framework is hiring a remote B2B Support Specialist. This is a full-time position that can be done remotely anywhere in Canada or the United States.
Framework - We know consumer electronics can be better for you and for the planet.
Omada Health is hiring a remote Member Operations Supervisor. This is a part-time position that can be done remotely anywhere in the United States.
Omada Health - Inspiring and engaging people in lifelong health, one step at a time.
Smile.io is hiring a remote Technical Support Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Smile.io - Easy-to-use loyalty programs for small businesses.
Title: Customer Service Representative
Location: United States
Job Description:
At Torrid we’re committed to cultivating a welcoming, inclusive and erse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of erse backgrounds and perspectives is fundamental to our success. In this role you’ll resolve customer issues and provide superior customer service to ensure return business. This position reports to the Customer Service Supervisor. Schedule: 100% remote, Sunday and Monday: 9:00 AM – 6:00 PM AND Tuesday – Thursday, 10:00 AM – 7:00 PM, Off on Friday and Saturday WHAT YOU’LL DO:
- Monitors phone queue to ensure proper coverage is maintained at all times.
- Utilizes exemplary writing skills to respond to customer emails, live chats, and social media inquiries.
- Uses product knowledge to suggest items to customers and properly inform them on product choice.
- Responds to all customer voice-mail messages and e-mails within a 24-hour period.
- Provides feedback to management regarding current customer service processes and procedures.
- Utilizes follow through skills to resolve outstanding customer questions and/or issues.
- Understands department procedures to properly inform customers of order status, product availability, and manage customer expectation.
- Completes daily administrative projects on time and correctly.
- Maintains all quality, productivity, reliability and sales performance standards.
WHAT YOU’LL NEED:
- Minimum of 1 year customer service experience in an online call center environment or equivalent.
- Excellent written and verbal communication skills.
- Strong computer skills (Word/Excel/Outlook); needs to be Internet savvy.
- Type at a minimum of 40 words per minute.
- Strong attention to detail, organizational and follow-up skills.
- Bilingual English/Spanish; fluent in writing, reading, speaking (preferred).
- Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays.
- Illustrates dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
WHAT YOU’LL GET:
- A culture where people are accepted and encouraged to be who they are.
- Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
- Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account
- Generous 50% employee discount and access to employee-only sales.
- Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
- Tuition reimbursement program
- Employee Assistance Program (EAP) – Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
- Discounts on entertainment tickets and more.
- Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
- You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.
Hourly Rate: $16.001/hr to $18.74/hr. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
Customer Care Advocate
Title: Customer Care Advocate
Location: United States
Job Description:
Pie’s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a erse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
The Customer Care Advocate is a key role for the Pie Claims team. In this role you will be responsible for handling intake and inquiry telephone calls for both our Workers’ Compensation and Commercial Auto lines of business. The Customer Care Advocate will be the first point of contact for our customers, resolve customer issues and concerns, and deliver industry leading customer service.
How You’ll Do It
- Provide responsive, timely, and relevant service to customers and claimant
-
- Handles intake and inquiry calls effectively with customers and cross-functional partners to provide excellent customer service.
- Maintains SLA’s set by Claims Operations team in a consistent and efficient manner.
- Works as a team member to handle: First Notice of Loss calls for Workers’ Compensation and Commercial Auto lines of business, customer questions, claim documentation and follow-up communication. In addition, may assist the Shared Services team with claims clerical work on an ad hoc basis.
- Maintain a high level of performance measured by traditional and contemporary call center performance indicators and behaviors.
- Model the behaviors and strategies necessary to successfully interact with and resolve issues for internal and external customers
-
- Applies Workers’ Compensation and Commercial Auto training and knowledge to intake and inquiry questions, handling concerns and working through production tasks.
- Build relationships with partners and internal teams to provide consistent, excellent communication with customers.
- Seek resolutions to issues while also anticipating ways in which to prevent future issues.
- Voices the customer’s needs and advocates for the customer and their perspective.
- Participate in ongoing training and on-boarding for personal growth and team collaboration
-
- Support the on-boarding and training of Pie’s newest hires and teams, including process training, feedback and assisting in building out resource and training material.
The Right Stuff
- A high school diploma or GED is required
-
- Some post secondary education, such as college coursework/certification/training is preferred.
- 1+ years experience in Customer Service or a Call Center is required.
- 1+ years of experience in Workers’ Comp and Comm Auto is preferred.
- Experience working with some of the following systems: G-Suite Tools, Salesforce, and Slack is desired
- Advanced customer service skills to deliver the best experience for all customers, both internal and external.
- Skillfully manage multiple systems, platforms, and tasks.
- Self-organized and able to ensure that things are taken care of for our policyholders and for Pie.
- Ability to collaborate and work well in a team environment.
- Adept in calmly defusing difficult situations.
- Ability to take a frustrated and unhappy policyholder or partner interaction and situation and turn it into one of mutual understanding, satisfaction, and even loyalty building.
- Proficient communication skills to build strong and lasting relationships.
Base Compensation Range
$19.25 – $23 USD
Compensation & Benefits
- Competitive cash compensation
- A piece of the pie (in the form of equity)
- Comprehensive health plans
- Generous PTO
- Future focused 401k match
- Generous parental and caregiver leave
- Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented inidual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.
Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.
Pie Insurance Announces $315 Million Series D Round of Funding
Built In honors Pie in its 2024 Best Places to Work Awards
Pie Insurance Named a Leading Place to Work in Colorado
#LI-REMOTE
#BI-REMOTE
Customer Support Operations Tools Lead
Remote (U.S.)
About the role
We are seeking a dynamic and experienced Tools Lead to join our team. This role will be responsible for the effective management, configuration, and optimization of our customer service technology tools to ensure seamless and efficient customer support operations. You will work closely with the customer service team leadership, product, engineering, IT, and vendors to deliver an exceptional customer service experience.
What you’ll do
Key Responsibilities
- Technology Tool Management: Oversee and manage the configuration, customization, and day-to-day operation of customer service technology tools:
- Zendesk – triggers, SLA setup, billing, and all other relevant functions
- Slack – keep workflows up and running and establish better reporting functionality for questions channels
- Ada – ensure continued functionality and improvement of declarative bot and testing for GAI bot.
- Own integration planning between third-party tools and Flex internal systems
- Work to increase functionality and drive efficiency for internal and BPO agents
- Stampbot – improve functionality and ensure consistent experience across all tickets
- Enterprise reporting – help maintain dashboards and reporting requests for CS and other depts
- New Tools – identify new tools that will increase efficiency and improve customer experience
- Technical Support: Provide technical support and troubleshooting for customer service tool-related issues, ensuring minimal downtime and disruptions
- EX: Email, phone, and chat functionality in Zendesk
- Data Analysis: Use data analytics to monitor and improve customer service performance, identify trends, and make data-driven decisions to enhance the customer experience
- Utilize existing reporting dashboards or request new functionality to identify tooling gaps
- Project Management: Lead projects related to technology tool updates, integrations, and customizations. Ensure projects are completed on time and within budget
- Manage inbound requests for tools improvements submitted by operations teams
- Training and Documentation: Function as the tools SME to assist with the development of training materials and documentation to educate team members on effective use of customer service technology tools. Provide training and ongoing support as needed
- Security and Compliance: Ensure that customer data is handled securely and in compliance with data privacy regulations. Implement best practices in data security and privacy
- Vendor Relationships: Facilitate relationships with technology vendors, participate in the negotiation of service agreements, and stay informed about product updates and developments
- Continuous Improvement: Proactively identify opportunities for improvement in customer service operations, and implement changes to enhance tooling and processes – including addition of new tools (or budget requests for such tools when necessary)
- Customer-Centric Approach: Collaborate with the Customer Success team to understand the customer journey and use technology tools to enhance customer satisfaction
- Cross-Functional Collaboration: Work closely with product, engineering, customer service representatives, and other departments to ensure the smooth operation of technology tools
Key qualifications
Experience:
- 2-5 years of previous experience with tools/application administration and/or support
- Strong proficiency in Customer Service technology tools such as:
- Zendesk, Ada, Slack, and Sigma
- Proven experience in managing and configuring customer service technology tools
- Excellent problem-solving and troubleshooting skills
- Strong project management and organizational skills
- Data analysis expertise to drive data-driven decisions
- Ability to communicate technical concepts clearly to non-technical team members
- Commitment to data security and privacy best practices
- Working knowledge of RESTful API principles
The salary compensation range for this role will be commensurate with the candidate’s experience and Flex’s internal leveling guidelines and benchmarks. This is a commission earning role.
For working locations in NY/NJ/CA, the base salary pay range will be $100,000 -$115,000
For all other states, the base salary pay range will be $90,000 -$105,000
Life at Flex:
We understand that it takes a erse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.
We offer many employee benefits. For full time, U.S. based employees we offer:
- Competitive pay
- 100% company-paid medical, dental, and vision
- 401(k) + company equity
- Unlimited paid time off with a PTO minimum + 13 company paid holidays
- Parental leave
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Free Flex subscription
For full time non-US employees, we offer
- Competitive Pay
- Company Equity
- Unlimited PTO
Title: Customer Service Representative
Location: Remote, United States of America
Job Description:
Team Focus Insurance Group provides insurance industry organizations with the policy management solutions they need so they can focus on profitably growing their business. Throughout our more than 25 years, we’ve built a solid reputation of financial stability, growth through innovation, and delivering outstanding service and results to our clients. And while our focus is on our clients, it’s also on our team members.
When you join Team Focus Insurance Group, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.
Job Summary: Provide exceptional customer service utilizing the telephone; responding to the questions and concerns of client’s policyholders and insurance agents.
Duties/Responsibilities:
- Effectively respond via telephone to concerns of both internal and external customers
- Model ethical behavior and execute job responsibilities in according with client’s trainings, standards and information protection policies
- Utilize multiple processing systems which includes accessing tools and resources within client’s platform.
- Perform specialized functions and projects in accordance with departmental rules and regulations
- Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed
- Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed.
- Gather, organize and forward information to other areas for handling or consideration
- Process changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines and procedures
Required Skills/Abilities: To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.
- Excellent telephone and verbal communication skills
- Ability to obtain, organize and present information and ability to handle multiple tasks as assigned
- Working knowledge of production systems
Education and/or Experience:
- One (1) to two (2) years of customer service experience; or equivalent combination of education and experience.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.
Physical Requirements: While performing the duties of this job, the employee is frequently required to stand; walk; talk and hear over the telephone; sit for extended periods of time; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Why join the Team Focus Insurance Group Team?
The Team Focus Insurance Group Difference:
- Medical, Dental, Vision, Life, Pet; Flexible Spending Account
- Competitive Salaries
- 401K Match
- Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
- Short and Long-Term Disability
- Employee Support Programs, Including Mental Health
- Tuition Reimbursement
- Matching Charitable Gift Program
- Lucrative Referral Program
- Commuter Benefits
- Flexibility: Remote and Hybrid Opportunities Available
This position is not able to be performed in California, Colorado, New York or Washington.
EEO
Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability
Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified iniduals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [email protected]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.
Uberall is hiring a remote Technical Account Support Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Uberall - Creators of the Near Me Brand Experience.
Gladly is hiring a remote Enterprise Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.
Gladly - The world's only ticketless customer service platform.
Modern Treasury is hiring a remote Technical Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.
Modern Treasury - Payment operations solutions that automate the full cycle of money movement.
Customer Service Representative
Customer/Tech Support
Remote, United States
Description
Position at AOP and Ignite Christian Academy
Great Purpose. Great People. Great Opportunities.
At Imagine Learning we empower potential by creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best.
We empower our team through a strong culture focused on career growth and development, flexible work arrangements, interesting and meaningful work, and supportive and connected colleagues. The majority of our employees enjoy the opportunity to work remotely from home within the US, or in a hybrid capacity in our offices in Tempe, AZ (headquarters), Austin, TX, Petaluma, CA, Rock Rapids, IA, Grand Rapids, MI, or Bloomington, MN.
Imagine Your Impact.
The Customer Service Representative provides customer service for AOP Christian Homeschool.
Position Type: This is a regular, part-time position. The selected candidate will begin their role in January 2025.
Compensation: Base pay is anticipated to be between $14.41 and $14.50 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on inidual and/or company performance. Compensation may vary based on factors such as, but not limited to, inidual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
Location: In this US-based position your location will be remote from your home office.
Benefits: Eligible employees may receive the following benefits-
- 401k plan with a company match
- Flexible work schedules and work from home opportunities that foster work/life balance
- Employee referral bonuses
Additional benefits available to eligible full-time and partial full-time employees (partial full-time employees receive prorated benefits), include:
- Multiple health, dental, and vision plans, including medical plans with zero employee premiums
- 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
- Paid Time Off
- Maternity and Fertility benefits
- Paid bonding leave when a new child joins your family
- Life and short and long-term disability insurance
- Pre-tax savings plans
- Paid volunteer hours and annual giving events
- A wide variety of professional development programs, including tuition reimbursement
Envision Your Experience.
In this role you’ll have the opportunity to:
- Respond positively to customer calls, emails, and other direct contacts in a timely manner.
- Communicate clearly, both written and in speech, to both internal and external customers.
- Resolve all concerns in the best interest of both the customer and the company.
- Determine customer’s needs and expectations to recommend specific products and solutions.
- Use multiple CRM’s at once to assist the customer.
- Other duties as required.
Share Your Expertise.
Experience, education, and qualifications essential for success in this role, include:
- High School Diploma or equivalent and 1-2 years of customer service experience; or an acceptable combination of education and experience.
- Experience with CRM systems is desirable.
- Exceptional verbal and written communication skills.
- Ability to prioritize job responsibilities and manage time effectively.
- Demonstrated ability to resolve difficult customer issues while maintaining professionalism with appropriate tone and manner.
- Detail oriented with ability to multi-task and follow through on all tasks.
- Self-motivated with the ability to work successfully in a team-oriented environment.
- Proficient in Microsoft Office software especially Outlook, Excel and Word.
Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB+).
Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. We strive to hire, develop, and retain talented people who represent the ersity of the districts we serve. By developing initiatives that focus on the needs, expectations, and lives of our people, we’ve created an inclusive environment where all employees can contribute to their fullest potential.
Imagine Learning is an Equal Opportunity Employer committed to a erse workforce, providing equal employment and advancement opportunities to qualified iniduals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.
To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.
Manager, Customer Experience
Location
New York, Miami, Remote
Type
Full time
Department
Customer Experience
Compensation
- $110K – $130K • Offers Equity
About Ramp
Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp’s all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.
Ramp’s investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.
About the Role
Ramp is seeking a dynamic Customer Experience Manager to lead the growth and enhancement of our customer experience team. We seek an accomplished leader who excels in team building, possesses a proven track record of efficiently managing support teams within a fast-paced environment, and embodies an unwavering commitment to exceptional customer care.
As a core leader of our stellar customer experience team, you will be in charge and in full control of hiring, building, and scaling our support operations team. You’ll partner closely with our account management, product, and engineering teams on scaling our operations, managing a team of agents and managers, and bringing insights into how we can improve our product.
What You’ll Do
- Supervise a team of agents, ensuring the proficient handling of support tickets across channels (email, phone, and chat), while maintaining high-quality service and adherence to SLAs
- Collaborate closely with cross-functional teams, including account management, product, and engineering, to advance operational scalability and elevate our product
- Champion the end-to-end customer journey in the realm of support, guaranteeing an unparalleled experience for erse business clients spanning startups to enterprises
- Manage internal and external product knowledge dissemination, enabling both customers and Ramp teams to independently resolve queries
- Distill actionable insights to enhance operational procedures, tools, and product offerings, drawing from customer feedback to drive improvements
What You Need
- Minimum 5 years managing and developing a team to hit key metrics
- Excellent verbal and written communication skills
- Experience collaborating closely with teams outside of support to help scale
- Strong metrics driven and product mindset to help identify, triage and execute potential product or operational improvements
- Strong investigative and critical thinking skills
- Desire for ownership and growth in role over time
- Ability to work evenings and weekends as needed
Nice-to-Haves
- Experience working with Zendesk tooling
- Experience working in FinTech
- Experience working with third parties and managing partnerships
Benefits (for U.S.-based full-time employees)
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support for NY
- Pet insurance
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Customer Service Representative (Remote)
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
We are a team of over 400 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is full-time remote, must be located in the US.
Key Responsibilities:
- Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
- Document issues in Confluence
- Visit court dockets for information on case filing and occasionally pull filed papers
- Perform other job-related duties as assigned
Qualifications:
- High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
- Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
- Document manipulation experience
- Ability to read, write, and speak English
- Ability to transcribe information, review an order, investigate issues and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm
We know that a company’s success starts with its employees. We also know that an inidual’s success starts with the right career opportunity. Join our team today!
- Health, Dental, Vision insurance
- 401(k)
- Disability insurance
- Employee assistance program
- Paid time off
- Referral program
- Pay: $14.00 to $18.00 per hour
Schedule: Full-time, Monday thru Friday
Title: Customer Support Supervisor
Location: Remote NA
Category: Customer Support
As a Customer Service Supervisor at Taskrabbit, you will play a pivotal role in ensuring the delivery of exceptional customer service experiences. Your responsibilities will span team engagement and development, fostering ownership and accountability, providing continuous feedback, and championing customer satisfaction both within the team and across the company.
What You’ll Work On:
Customer Obsessed:
-
- Foster a positive and inclusive team environment, prioritizing engagement and collaboration for a motivated work culture.
-
- Facilitate continuous learning and development opportunities for team members.
-
- Champion customer satisfaction, serving as a liaison between the customer service team and other departments.
Insight/Metrics Driven:
-
- Demonstrate ownership and curiosity in addressing customer concerns and team challenges.
-
- Set clear expectations, hold team members accountable and collaborating with cross-functional teams.
-
- Establish a culture of continuous feedback, leveraging qualitative and quantitative data for improvement.
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- Analyze and understand performance trends to create actions for continuous improvement.
Trusted Resource:
-
- Exhibit leadership qualities in addressing customer concerns and team challenges.
-
- Collaborate with cross-functional teams, ensuring alignment with business goals.
-
- Handle escalations from customers as necessary, while also guiding your team through these
What You Will Need:
-
- Minimum 1 year of people management experience, within a customer-focused environment
-
- Exceptional problem-solving skills, emphasizing the ability to navigate and resolve complex issues efficiently, and a strategic mindset to address challenges at a supervisor level.
-
- Strong sense of ownership and disciplined curiosity, showcasing leadership in taking responsibility for team performance and implementing effective resolutions.
-
- Empathetic communication skills, with a focus on building and leading a cohesive team. Ability to connect with both customers and team members on a personal level while ensuring effective communication and understanding.
-
- Detail-oriented mindset with a commitment to delivering top-notch service, now extended to overseeing the quality and performance of the entire customer service team.
-
- Ability to work weekends and shifts dependent on business needs.
Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks.
The annual gross pay range for this position is $69,000 – $88,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.
You’ll love working here because:
-
- Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
-
- The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
-
- The Diverse Culture. We believe that we make better decisions when our workforce reflects the ersity of the communities in which we operate. Women make up half of our leadership team and our ersity representation is above that of the tech industry average.
-
- The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.
Title: Customer Experience Specialist
NA
Location: Ashburn United States
Job Description:
About Vantage Data Centers
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate ersity and intentionally seek out opportunities to learn from one another’s experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Customer Experience Department
The Customer Experience (CE) department at Vantage Data Centers is dedicated to managing and enhancing all aspects of customer relationships from the inception of the lease throughout the entire customer lifecycle. We ensure that data modules are delivered, monitored, and maintained according to contractual agreements, proactively supporting customer requests and audits to demonstrate compliance and performance.
The CE department provides customers with visibility into the performance and maintenance of their data modules through our Portal. We track and report on customer service levels (SLAs), generate regular reports, analytical insights, and forecasting for Operations and the Executive Leadership team. Our team focuses on developing and enhancing processes, seeking out areas for improvement, and implementing plans to elevate the customer experience. Our team fosters a culture of collaboration, innovation, and continuous improvement, valuing each member’s contributions and encouraging professional growth.
The Customer Experience department works closely with all Vantage departments-such as Sales, Real Estate, Operations, Construction, and Solutions Architecture/Engineering-to ensure customer success throughout construction, delivery, and ongoing operations. By improving inter-departmental communication and influencing organizational practices, we contribute to our commitment to providing world-class service as we scale.
Position Overview
This role can be Remote in the US or based at one of our US locations:
Denver, CO; Phoenix, AZ; Santa Clara, CA; or Ashburn, VA. in alignment with our flexible work policy. (3 days on site required, 2 days flexible)
Vantage Data Centers is seeking an ambitious, self-motivated, detail-oriented, and resourceful Customer Experience Specialist to support the Customer Experience (CE) team. In this role, you will act as a key support point for both the CE team and Vantage’s customers, ensuring administrative and operational needs are met efficiently. You will also serve as a liaison across various departments, acting as a facilitator within the CE team to support customer requests and improve customer satisfaction. This role will focus on improving inter-departmental communication, developing and enhancing processes, seeking out areas of improvement, and developing plans to implement them. By streamlining processes and enhancing communication, you will directly contribute to increased customer satisfaction and operational efficiency, driving the company’s success as we scale.
The daily responsibilities of this role include managing customer requests and documentation, scheduling and coordinating meetings, and supporting day-to-day activities such as MBR/QBR preparation, construction communications, and customer audits. A successful candidate will work closely with Technical Account Managers (TAMs), proactively identifying areas for improvement and acting as a bridge between teams. You will coordinate with Sales, Real Estate, Operations, Construction, Solutions Architecture/Engineering, and various other teams to ensure excellent customer service. Your contributions will help us exceed customer expectations, foster long-term partnerships, and maintain our reputation for excellence in the data center industry. This role provides an excellent opportunity for someone looking to master the intricacies of data center customer experience, with opportunities to influence the organization and advance within the team.
Essential Job Functions
Administrative Support & Facilitation:
- Serve as the primary administrative support for the Customer Experience (CE) team, facilitating efficient operations and communication.
- Act as a lead facilitator within the CE team, improving inter-departmental communication and collaboration.
Process Improvement & Development:
- Develop and enhance processes and procedures for customer support and administrative tasks.
- Proactively seek out areas for operational improvement and develop plans to implement them.
- Influence the organization by contributing to initiatives that enhance customer satisfaction and operational excellence.
Operational Reporting & Coordination:
- Coordinate with Technical Account Managers (TAMs) to develop reports on operational performance, compliance with SLAs and deliverables, and financials through regular business reviews and reports.
- Manage the preparation and coordination of presentations for Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) in collaboration with the Standards & Transformation (S&T) team.
Customer Relationship Management:
- Develop an understanding of customers’ businesses and proactively establish and maintain strategic internal and external relationships.
- Schedule and coordinate meetings with customers to facilitate effective communication and operations.
Customer Communication & Notifications:
- Oversee various customer notifications, ensuring timely and accurate communication with customers.
- Field customer requests via the Customer Portal, providing timely and accurate response to enhance customer satisfaction.
- Maintain customer distribution lists, ensuring accurate and up-to-date communication channels.
Project and Ticket Management:
- Manage customer access requests throughout their lifecycle, ensuring a seamless customer experience.
- Monitor and manage the Customer Experience ticket queue, addressing issues promptly to maintain service quality.
- Submit tickets on behalf of TAMs for various requirements, including new portal dashboard creation.
Cross-Functional Collaboration:
- Act as a liaison between departments to improve communication and collaboration, influencing organizational practices.
- Collaborate with the Real Estate team and other departments to keep the CE team informed of project timelines and deployments.
- Partner with billing and accounting teams on customer billing processes related to CE activities.
Documentation & Reporting:
- Develop, refine, and coordinate documentation of activities within the CE team to maintain high standards of customer service and internal communication.
- Coordinate the preparation and review processes for Service Action Reviews (STAR).
Additional Duties:
- Handle additional duties as assigned by Management.
Job Requirements
Education:
- Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field, or equivalent experience.
Experience:
- Minimum of 2 years of experience in one or more of the following areas: Data Center Operations, Project Management, Customer Support, or Sales.
- Experience in the Data Center Industry or Critical Operations is strongly preferred.
- Experience with contract management and administration is preferred.
Skills:
- Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Project, and Visio.
- Strong problem-solving skills with the ability to troubleshoot and resolve customer requests effectively.
- Excellent verbal and written communication skills.
- Ability to manage time effectively and handle multiple tasks and clients simultaneously.
- Strong interpersonal skills, including motivation and negotiation abilities.
- Exceptional organizational skills and keen attention to detail.
- Travel required is expected to be up to 5-15% but may increase over time as the business evolves.
Physical Demands and Special Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.
Additional Details
- Salary Range: $90,000 – $100,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)
- This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
- Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.
#LI-Remote
#LI-SG1
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don’t meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
1Password is hiring a remote Customer Support Service Representative. This is a full-time position that can be done remotely anywhere in the United Kingdom.
1Password - The world's most-loved password manager.
Title: Sales Support Coordinator
Location: Work from Home United States
Job Description:
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
As a Sales Support Consultant on FICO’s Global Customer Assessment Support Team, you will play a critical role in supporting our sales efforts by assisting with customer risk and regulatory compliance inquiries and the sales organization with Requests for Proposal (RFPs). You’ll work closely with various departments and subject matter experts to gather information, find the right people to answer complex questions, and ensure smooth coordination of meetings. If you thrive in a dynamic, customer-facing role that combines project management and collaboration, this is a great opportunity for you! – Hiring Manager
What You’ll Contribute
- RFP and Inquiry Support: Collaborate with the sales team to gather essential information for responding to RFPs and customer inquiries, ensuring timely and accurate documentation.
- Project Management & Coordination: Manage incoming customer assessment requests by reviewing for completeness, pre-qualifying based on relevant contracts, and tracking progress from start to finish.
- Meeting Coordination: Proactively identify the appropriate subject matter experts across departments and coordinate meetings to facilitate responses to customer assessmentsquestions and audits.
- Customer Assessments: Lead end-to-end customer assessment/audit projects, including scheduling, completing questionnaires, and managing documentation requests.
- Vendor Risk Audits: Support both remote and onsite third-party vendor risk assessments/audits as requested by FICO’s customers.
- Remediation Planning: Assist in addressing customer-reported findings/gaps, developing approved remediation plans, and driving these issues to closure.
- Stakeholder Communication: Provide regular status updates to customers and internal stakeholders, addressing any potential scheduling conflicts or risks to the project.
- Process Documentation: Contribute to the development and maintenance of team process documentation and assist in managing project-tracking reports.
- Sales Operations Support: Assist the Sales Support team with ad hoc reporting, analysis, presentations, and other operational tasks as needed.
What We’re Seeking
- RFP Expertise: Experience supporting RFP responses, ensuring the accuracy and timely delivery of required information.
- Meeting Coordination: Proven ability to identify the correct stakeholders within the organization to answer questions and coordinate cross-functional meetings.
- Project Management Skills: Ability to manage multiple concurrent projects, ensuring deadlines are met and deliverables are accurate.
- Customer Service Focus: Strong interpersonal skills, with the ability to build and maintain positive relationships with customers in a pre and post-sales setting.
- Collaboration Skills: A collaborative team player who can work across departments to solve problems and achieve goals.
- Detail-Oriented: Strong organizational skills with a keen attention to detail, ensuring the quality and accuracy of all deliverables.
- Problem-Solving: Excellent analytical and critical thinking skills to research and resolve customer issues effectively.
- Proactive & Adaptable: A self-motivated, proactive approach with the ability to prioritize tasks and respond quickly to customer needs.
- Technical Knowledge: Basic understanding of business operations, IT security, Salesforce.com, and compliance assessments preferred.
- Bilingual (Preferred): Proficiency in both English and Spanish is highly desirable.
- Attention to Detail: #your favorite organizational tool or content management tool on your resume.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
- The targeted base pay range for this role is: $56,000 to $77,000 with this range reflecting differences in candidate knowledge, skills and experience.
#LI-AJ1
#LI-Remote
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
- Credit Scoring – FICO Scores are used by 90 of the top 100 US lenders.
- Fraud Detection and Security – 4 billion payment cards globally are protected by FICO fraud systems.
- Lending – 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a erse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a erse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy
Imagine waking up each day excited for work, knowing that your efforts contribute to a global movement that impacts the world. If you’re ready for a career transformation, then we have an exhilarating opportunity for you at the Interaction Design Foundation (IxDF)!
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Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. At IxDF, we’re not just a company; we’re a movement dedicated to making high-quality design education accessible to everyone, everywhere. With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with erse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.
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Our Commitment to Our Members
< class="OutlineElement Ltr SCXW17693504 BCX0">At the core of every decision we make and every strategy we implement lies our unwavering commitment to our members—they are the fundamental reason for our existence. This profound dedication drives us to exceed their expectations at every turn. We are on the lookout for a candidate who embodies our ethos: someone who is not only exceptionally talented and diligent but who also possesses a profound empathy for our learners' needs and a relentless pursuit of excellence. Your role will be pivotal in ensuring that each member feels valued, supported, and inspired throughout their educational journey with us.
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Your place in the IxDF Universe
< class="ListContainerWrapper SCXW17693504 BCX0">Correspond daily with members and prospective learners across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience.
Act as a brand ambassador by upholding our excellent reputation in every interaction. You’ll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education. It’s a big responsibility, but also incredibly rewarding!
Collaborate cross-functionally with teams across the organization to improve internal workflows and enhance the platform’s user experience. You’ll be the bridge between departments, ensuring that our operations are efficient and focused on delivering the best outcomes for our members.
Perform general administrative and ad-hoc project support, assisting extended team members as needed. Whether it’s organizing tasks, scheduling, or helping with project coordination, you’ll ensure everything runs smoothly and efficiently.
Maintain and improve documentation by ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.
Shape internal processes that directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members.
Update our internal knowledge base and contribute to department-wide initiatives focused on knowledge sharing. You’ll ensure that important insights and best practices are easily available to all, driving continuous improvement.
Communicate and collaborate effectively with other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth.
Embody our values as you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.
Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.
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About You
< class="ListContainerWrapper SCXW17693504 BCX0">You thrive in a fast-paced environment where you handle ad-hoc projects of varying complexities with ease and enthusiasm.
Helping people excites you, and you take pride in earning their gratitude through your support and problem-solving skills.
You are resourceful and autonomous, always ready to take on new tasks and projects with a problem-solving mindset that ensures everything gets done efficiently.
Attention to detail and thoroughness come naturally to you. You enjoy ensuring that every task is completed with care and precision.
You relish solving problems—especially the ones that haven't even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise.
You have excellent written communication skills, and you're eager to keep learning and helping out wherever necessary.
You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results.
Consistency is key for you, and you stay focused even when tasks become repetitive, ensuring nothing slips through the cracks.
You are comfortable with tight deadlines and excel at prioritizing tasks to meet them, keeping projects on track.
Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward.
You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.
You are located within a time zone from Europe (UTC+0) to East Asia (UTC+8), making it easy to collaborate with our global team.
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Bonus Points
< class="ListContainerWrapper SCXW17693504 BCX0">You get bonus points if the art of writing isn’t just a skill, but a passion. You find joy in crafting each sentence with care and precision.
You have a genuine curiosity about user experience (UX) design and are interested in how it can improve the quality of life for people around the world.
You love making complex concepts accessible, and you enjoy teaching or explaining ideas in a way that’s engaging and easy to understand.
You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way that’s efficient and clear.
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What We Can Offer
< class="ListContainerWrapper SCXW17693504 BCX0">A highly valued role: Many organizations undervalue admin and support employees, but at IxDF, you’ll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success.
Opportunities for growth and impact: At IxDF, you’ll have room to grow professionally while making a real difference. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners.
A full-time position, within a fully remote organization. Daily video-based collaboration with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year.
A work culture with no fluffy titles, political agendas and corporate drama. Your colleagues value your warm character, your strong work ethic, and the results you deliver. Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF.
A daily mission to help impact, empower, and enrich the lives of millions of people by creating affordable high-end design education to everyone across the planet. It’ll be yours too.
A company where the distance between idea and execution is minimal. We’re a highly agile organisation with zero bureaucracy or corporate politics – and with exceptional order and efficiency.
A company culture where passion meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, strong work ethic, long-term thinking, and self-discipline.
We thrive because we have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.
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How to Learn More and Apply
< class="OutlineElement Ltr BCX0 SCXW249354890">To submit your application as well as learn more about our Work Culture and Values, please visit https://www.interaction-design.org/about/careers
< class="OutlineElement Ltr BCX0 SCXW249354890">Please apply as soon as you can—we’re firm believers of “the sooner, the better” and we’re looking forward to working with you!
Please mention the word DEPENDABLE when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.Salary and compensation
$10,000 — $120,000/year
Company Description:
Swapped.com is a cryptocurrency onramp and offramp allowing customers to buy and sell cryptocurrency with a wide variety of payment methods.
Role Description:
This is a full-time remote role for a Customer Support Representative. You will be responsible for providing great customer service to our customers, resolving customer issues and ensuring customer satisfaction. You will also be responsible for troubleshooting and resolving various technical problems that arise, as well as helping out with a variety of tasks to help us process payments.
Qualifications:
- English fluency
- Great communication skills
- Great problem solving skills
- Strong attention to detail
- Proactivity when handling issues and tasks
- Ability to work independently and remotely
- Experience using cryptocurrency
Benefits:
Work in a vibrant, innovative startup environment that promotes personal and professional growth, offering new challenges daily. Remote work
How to Apply:
Please submit your resume/CV demonstrating your experience in customer support to [email protected] with the subject line ‘Swapped.com Customer Support application’.
Elevate Labs is hiring a remote Customer Support Agent. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Elevate Labs - Discover your mind's limitless potential.
Articulate is hiring a remote SMB Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.
Articulate - The #1 creator platform for workplace learning.
Merit Circle is looking to hire a Support to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Netlify is hiring a remote Strategic Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Netlify - All-in-one platform for automating modern web projects.
Operations Coordinator I, Scheduler
Remote, Part time
About Sanguine: Sanguine Biosciences is accelerating personalized medicine research by empowering patients with their healthcare data and making it as easy as possible for them to participate in the medical research process. We partner with patients and pharmaceutical companies to accelerate precision medicine R&D by securely and efficiently collecting and providing patient samples and relevant health data. We are helping thousands of researchers at 20 of the top 40 global pharmaceutical and biotechnology companies increase the speed and quality at which they are conducting their research. For the past three years, Sanguine received the prestigious designation as a “Great Places to Work” company plus additional awards for leadership and ersity. It is an exciting time; our biotech company is growing quickly and needs the best team members to join us. About the Role: The Operations Coordinator I, Scheduler serves as the “Voice of the Donors”, for the Field Operations team by fielding real-time calls, texts and emails from our donors and successfully scheduling them for appointments and self-directed collections. We are a service-centric and analytics-driven team that is focused on finding the best ways to delight our donor communities, improve performance, and scale. You are responsible for all scheduling and reminder activities involving Sanguine’s robust donor population. This includes coordinating amongst internal teams, the donors, the mobile health staff, and the laboratory to determine availability. You will ensure that the scheduling and reminders are done accurately and efficiently to deliver a seamless experience for our donors and research clients. Primary Responsibilities:- Be the point of contact for donors before, during, and after appointments occur.
- Ensure that every communication and interaction between Sanguine and its study participants is a positive and professional experience
- Understand all study parameters and scheduling restrictions, and ensure that field visits are scheduled accordingly, and in a timely manner
- Schedule donors based on numerous factors such as medical staff and researcher availability, while providing donors with proper pre-appointment instructions and information
- Initiate outbound phone calls, texts, or emails with donors to schedule appointments, confirm visit times, or reschedule visits as needed.
- Communicate and collaborate cross functionally for study updates and progress.
- Coordinate with the internal operations team and donors in the event of appointment cancellations, reschedules, or changes.
- Assist in cross functional special projects to improve and enhance current workflow processes.
- Resolve issues effectively and efficiently while providing an incredible customer service experience to donors.
- Maintain and meet KPI requirements for your role
Position Requirements:
- Bachelor’s Degree preferred but High school diploma combined with experience will be considered
- 1-2 years experience in Customer Service, Operations, or Project Coordination experiences in Healthcare/Life sciences
- Excellent problem-solver with impeccable attention to detail
- Successful multitasker, extremely organized and meticulous
- Able to exercise independent judgment.
- Ability to coordinate successful outcomes working with donors and multiple different departments
- You take privacy seriously and are familiar with HIPAA regulations.
Pay: $22.38/Hour
Pleo is hiring a remote Mid-Manager, Customer Success: DACH. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Pleo - Company card that does your expense reports.
Customer Care Tax Expert – Payroll
Location: Remote
Job Description:
Care Tax Expert – Payroll
Location: Remote
Hourly Rate: $25.96
Start Date: 12/16/24
Training: 5 week training period, Monday – Friday from 9am to 6pm CST. No PTO permitted during training. You will have Christmas day off (12/25/24) & New Years day off (01/01/25).
Schedule requirement: You will be assigned a new schedule after training. Flexibility for any/all schedules ranging from 7:30am to 7:00pm CST Monday – Friday is required. Your schedule may include early mornings, evenings and/or holidays.
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready* to make a change?
The Care Tax Expert will be responsible for conversing directly with customers over phone and email along with contributing to the day-to-day success of the Customer Care Tax teams. This inidual will be responsible for assisting customers with their tax profiles, employee tax information, state set ups and related questions with a focus on providing a customer first experience. In addition, the Care Tax Expert will serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow.
The Customer Care Tax team works closely with our customers, tax agencies, and internal teams with a focus on our customers’ payroll tax experience. We are committed to improving and transforming the customer experience by leveraging technology, driving innovation and reducing customer friction. Our primary focus is assisting our customers with their payroll tax preparation, maintenance and filings.
About this roll*: (Responsibilities)
-
- Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions
-
- Assist customers with tax related questions through inbound warm transferred phone calls and inbound customer emails
-
- Work with internal operations team and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments
-
- Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
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- Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts.
-
- Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies.
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- Collaborate with customers to complete Third-Party Agent (TPA) setup
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- Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers and tax clearances
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- Assist in monthly, quarterly and annual tax filings and participate in special projects and/or other duties assigned
Do you have the right ingredients*? (Requirements)
-
- 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
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- 2+ years of prior payroll service bureau experience
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- Knowledge of payroll taxes including federal, state, local and paid family leave
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- Success operating independently and navigating competing priorities in a constantly changing environment
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- Strong critical problem solving, customer communication, organizational, and influencing skills
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- Experience working with sensitive/confidential information
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- Proficient in Microsoft Excel and Google Suite
Special Sauce* (Non-essential Skills/Nice to Haves)
-
- MasterTax Experience
-
- FPC or CPP certification
-
- Associates or Bachelor’s Degree
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-REMOTE
< class="content-pay-transparency"> < class="pay-input"> < class="description">The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. < class="title">Pay Rate < class="pay-range">$25.96—$25.96 USD < class="content-conclusion">We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most erse industries. We embrace and are excited by this ersity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and ersity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
Customer Success Associate
Bamboo Health is a leader in cloud-based care coordination software and analytics solutions focused on patients with complex needs, including those suffering from physical health and mental health issues and substance use disorders. We are driven by our mission of enabling better care for patients across the continuum. Our software solutions help healthcare professionals collaborate on shared patients across the spectrum of care. Join us in improving healthcare for all!
Summary:
We are actively hiring a full-time Customer Success Associate to join our Customer Success team. The Customer Success team is responsible for customer retention, engagement, and growth for our provider customers, which include, but are not limited to, health systems, health plans, post-acute providers, and primary care groups. This role will report to the Manager of Customer Success, Health Systems. This role will have limited to no travel.
What You’ll Do:
The Customer Success Associate will be responsible for building and engaging our post-acute network, a critical retention driver for Bamboo Health’s Pings customers. Key responsibilities will include, but are not limited to:
- Ensure post-acute organizations are contracted in a timely manner to support consistent YoY growth
- Collaborate with Customer Success Managers to identify and prioritize critical network gaps proactively
- Create and execute sustainable strategies for continuous network outreach and growth
- Support cross-functional efforts to improve efficiency of end-to-end post-acute contracting and onboarding process
- Support post go-live engagement when needed
- Manage an independent book of long-tail, low-touch customers through escalated support, product-specific knowledge and delegation
What Success Looks Like…
In 3 months…
- Understand Bamboo Health’s mission, vision, and product suites
- Clearly articulate Bamboo Health’s technology, features, and functionality
- Fully own post-acute contracting process
- Independently pitch and demo our post-acute products
- Establish working relationships with the Customer Success and Growth teams
In 6 months…
- Possess an in-depth understanding of Bamboo Health’s customers and post-acute use cases
- Continued ownership of post-acute contracting work, with opportunities identified for improvement
- Begin proactive analysis of Bamboo Health’s current post-acute network and gaps
- Establish working relationships with Delivery and Integrations teams
In 12 months…
- Fully manage all network build projects and execution of core tasks
- Create measurable and consistent increase in PAC network growth
- Identify and own cross-functional process improvement efforts
What You Need:
- A mission-driven focus with a passion for spearheading change
- BA/BS degree
- 1-2 years professional experience in Healthcare (Health IT a plus)
- Strong organizational and project management skills
- Experience in sales or customer service role preferred
- A work environment that is conducive to high quality virtual interactions. This includes but is not limited to being able to work from a quiet space with minimal interruptions or distractions, and a strong internet connection.
What You Get:
- Join one of the most innovative healthcare technology companies in the country.
- Have the autonomy to build something with an enthusiastically supportive team.
- Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
- Receive competitive compensation, including equity, with health, dental, vision and other benefits.
Belonging at Bamboo
We Care. #BambooHealthValuesCare
Every human being has the right to the best possible healthcare. Our solutions enable healthcare professionals to see and treat every inidual as a whole person by providing the right information, at the right time – regardless of physical, behavioral, or social barriers.
We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique identities and contributions of all employees are welcome, valued and celebrated.
Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams, cultivating a sense of belonging, combating biases, and actively removing barriers to equity.
Bamboo Health is proud to be an Equal Employment Opportunity and affirmative action employer.
#LI-Remote OR #LI-Hybrid
Revenue
Remote (United States)
Title: Customer Experience Representative
Location: US Remote
Job Description:
Alt is on a mission to revolutionize investing by unlocking the value of alternative assets (collectibles first), a $60B+ market. Currently, we’re focusing on establishing ourselves as the dominant marketplace for trading cards, a $5B market, before taking on additional asset classes. Our platform enables users to exchange, invest, value, securely store, and authenticate their trading cards. And we envision a world where anything is an investable asset.
To date, we’ve raised over $100 million from thought leaders at the intersection of culture, community, and capital. Some of our investors include Alexis Ohanian’s fund Seven Seven Six, the founders of Stripe, Coinbase co-founder Fred Ehrsam, BlackRock co-founder Sue Wagner, the co-founders of AngelList, First Round Capital, and BoxGroup. We’re also backed by professional athletes including Tom Brady, Candace Parker, Giannis Antetokounmpo, Alex Morgan, Kevin Durant, and Marlon Humphrey.
Alt is a dedicated equal opportunity employer committed to creating a erse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.
What We Are Looking For
We are seeking a Customer Experience Representative who is passionate about delivering exceptional service and making a significant impact as you represent Alt’s brand to our customers. As you interact with our customers and understand their inquiries, you will identify trends and areas of improvement and act as an internal ambassador for our customers to our Product, Engineering, and Operations teams. Our ideal candidate possesses strong communication skills, a sense of ownership, and thrives in a fast-paced, start-up environment. In this role, you will be entrusted with the responsibility of ensuring our collectors have a positive experience, requiring empathy and the ability to resolve complex inquiries effectively.
Key Responsibilities
-
- Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities.
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- Handle complex account questions and resolve issues with empathy and care.
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- Document interactions and escalate issues as necessary to ensure quick resolution.
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- Collaborate with cross-functional teams to enhance overall service quality and user satisfaction.
-
- Gather customer feedback to identify trends and suggest improvements to the user experience.
What You Bring to the Table
-
- Experience: 1-2+ years experience in customer service or a related field.
-
- Communication Skills: Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively.
-
- Technical Skills: Proficiency in using customer service software and ticketing systems, with experience in Intercom. Familiarity with tools such as Retool, Slack, and Notion is a plus.
-
- Empathy: A passion for helping others and an understanding of the importance of the customer experience
-
- Adaptability: Ability to multitask and manage time effectively while working collaboratively in a fast-paced, start-up environment.
-
- Industry Knowledge: Familiarity with the sports and collectibles industry is a plus, but a passion to learn is essential.
-
- Availability: This is a fully remote position with standard working hours between 9 AM – 6 PM PST, with some flexibility depending on location
Alt’s compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full-time employees to be invested in Alt and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. The base salary range for this role is: $65,000 – $78,000. Offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.
Customer Support Associate
Remote – US
Type
Full timeEMPOWER OVERVIEW
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products: Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed.
This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech.
Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.
THE EMPOWER WAY
Great Expectations: We come up with bold, audacious goals for ourselves and go all out for impact
Owner Mindset: We give every employee latitude to act independently, make smart choices, and move the business forward
Spirited Debate: We love skeptics and seek counter opinions to challenge our personal assumptions and expand our view
Customer Obsession: We listen to understand, empathize, and create a memorable, rewarding experience for our community
Inclusive Collaboration: We believe erse teams make the best decisions, and we strive to give erse voices a seat at the table
No Jerks Allowed: We value our relationships and take the time to build trust and connection and communicate respectfully
WHAT EMPOWER OFFERS
Competitive salary
Generous equity package
Full healthcare benefits
Technology expense reimbursement
Work from anywhere
JOB DESCRIPTION
The Customer Support Associate supports our customers by providing customer-focused assistance, handling customer inquiries on a daily basis, and helping with enhancing customer experience at Empower. You will work within the Customer Support team and collaborate with cross-functional teams. In addition, you will escalate leading trends and drivers and engage proactively with the team to help with improving the customer experience.
Empower is a remote-first company. We drive connectivity through regular company offsites. Travel for company offsites is expected at a minimum 2 times a year.
RESPONSIBILITIES
Work on the frontline of the business: support calls, chat, and emails from our users
Resolve a customer’s issue with active listening and knowledge of our products and services
Collaborate with the team to resolve problems and deliver a top-notch customer experience by working on various customer support-related projects
Become knowledgeable of any pain points in Customer Support that our customers or team members are experiencing
Advocate for customers from within the organization and drive changes that can improve their experience
Proactively look for ways to improve our processes and the customer experience
QUALIFICATIONS
Motivated by Empower’s mission and determined to create a seamless support experience for our customer base.
1-2 years in a customer support role, preferably in the fintech industry
Demonstrated passion for the customer experience and the ability to solve problems with a short turnaround time for customers while maintaining a high level of empathy
Excellent verbal and written communication skills with the ability to explain complex topics in easily understood, concise language
Familiarity with banking regulations and payment processes; compliance is a plus
Ability to communicate cross-functionally and globally
Availability on some weekends and holidays when needed
Customer Service Coordinator
US- Remote – # 3885
Location: All Locations
Type: Full-Time
Workplace: remote
Category: S&M
Job Description:
Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.
GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.
For more information, please visit grail.com.
GRAIL is seeking a five (5) Customer Service Coordinator for our Customer Services organization. As a Customer Service Coordinator (CSC), you will contribute to the success and growth of GRAIL by delivering exceptional service experiences. Responsibilities include interacting with and supporting customers through a variety of communication channels, expertly guiding people to successful outcomes, troubleshooting issues, completing tasks that address customer needs, and documenting interactions. This position requires attention to detail, excellent written and verbal communication skills, and flexibility regarding tasks and schedule. The ideal candidate is customer-centric, passionate about helping people, a fast and willing learner, and highly accountable for following through on commitments.
CSCs may be assigned to, and rotate amongst, multiple teams and work activities within the Customer Services organization. Cross-training and rotations provide a valuable career development opportunity, exposing CSCs to many teams at GRAIL and different aspects of BioTech, while also enabling the Customer Services team to nimbly flex to meet customer needs.
Location:
This is a full-time role.
Position can be remote US based or hybrid at Menlo Park, CA, or Durham, NC.
Shifts generally fall between 8:30am-5pm in the Pacific or Eastern time zones, but we do need flexibility due to work assignments and business needs to include holidays.
Responsibilities:
- Customer Service Coordinators will:
Customer Interaction & Support:
- Handle incoming and outgoing customer interactions efficiently, with high quality, and via a variety of communication channels (e.g. phone, email, chat, fax, etc.)
- Provide accurate information and expertly guide people to achieve their task or goal
- Address customer issues, troubleshoot, and follow-through to ensure full resolution
- Perform assigned daily tasks that support customer satisfaction. Be present and on-time.
Documentation:
- Create and maintain accurate and detailed records of customer interactions, handling sensitive data appropriately and according to established procedures and best practices
- Use Salesforce.com and other customer service tools to capture and update contact information and other important details that help us engage with customers effectively in the future
- Document interactions during scheduled working hours
Product Knowledge & Service Standards:
- Stay informed and knowledgeable about GRAIL products, services, processes, and procedures, and use that knowledge to address customer needs
- Provide accurate information and guidance to customers based on their needs
- Meet performance metrics and service level agreements (SLAs)
- Strive to achieve high levels of customer satisfaction and ease of doing business with GRAIL
Team Collaboration:
- Collaborate with colleagues to share knowledge and solutions that help everyone be their best
- Participate in team meetings and training sessions, and complete all required training on time
- Escalate complex problems to senior team members or supervisors
- Be flexible in-role, performing tasks and assisting colleagues within Customer Service as needed
Communication:
- Clearly and effectively communicate with customers and colleagues
- Bring professionalism, positive demeanor, and the highest level of courtesy in all interactions
- Embody GRAIL values and communicate with others in accordance with these standards
- Report customer and employee feedback to help improve products, services, and processes
Preferred Qualifications:
- Successful Applicants should have the following:
Required Education & Years of Experience:
- High school diploma or equivalent, with 1-2 years of applicable customer service experience Or, Associate’s or Bachelor’s degree (BS/BA) with 1 year experience required
- At least one year experience in Life science / biotech / lab /healthcare providing customer support is required.m
Hard Skills Requirements:
- Ability to type at least 60 words per minute with minimum 98% accuracy
- Strong computer, internet, and software operation skills
Soft Skills Requirements:
- Excellent communication and interpersonal skills
- Strong attention to detail and willingness to ask questions to get to the right solution
- High degree of accountability and follow-through on assigned tasks and commitments
- Coachability and aptitude to accept and apply constructive feedback in a professional manner
- Flexibility regarding tasks and schedule and ability to embrace change through dynamic growth
- Ability to thrive working independently as well as within a highly-collaborative team environment
Preferred Experience:
- Proficiency in MacOS
- Hands-on usage of Salesforce.com customer relationship management (CRM) software
- Hands-on usage of other software applications and collaboration tools, such as Google Workspace, Confluence, Jira, Asana, Slack, etc.
- Track record of working efficiently and responsibly in a remote work environment
- Experience in customer service call center
- Past work in a fast-paced, high-growth company
- Bilingual proficiency- Spanish
Travel Requirements:
- Occasional travel (e.g. quarterly) may be required
Physical Demands & Working Environment:
- Physical demands associated with office work
- Desk setup including multiple monitors, audio headset, and keyboard
- Hours and days may vary depending on business and operational needs
The expected, full-time, annual base pay scale for this position is $ 41K-$48K Total Base Pay Range. Actual base pay will consider skills, experience, and location.
Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and inidual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.
In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.
GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all iniduals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.
CoinLedger is the leading tax reporting platform for cryptocurrency investors. Today, users leverage the platform to connect their exchanges, wallets, and crypto accounts to automatically pull in their transaction history, track their crypto portfolio performance, and generate necessary tax reports with the click of a button. CoinLedger has hundreds of thousands of users, has processed hundreds of billions of dollars in cryptocurrency transactions, and has partnered up with some of the largest cryptocurrency exchanges and tax software companies in the industry including TurboTax in an effort to bring seamless crypto tax reporting to the mainstream.
Who are we?
At CoinLedger, we’re an ambitious, young, and agile team with a vision of building an essential piece of infrastructure for the future of digital assets. We work very hard, and we have a lot of fun doing it.
The company is headquartered in Kansas City, MO; however, true to the ethos of the crypto culture in which we operate, we are a fully remote team with members fully distributed in locations such as Austin, St. Louis, Akron, Chicago, Los Angeles, Mexico City, Zagreb, Brazil and more.
Opportunity
We are looking for 3 interns to join our Customer Success team. As a member of our small, fast-paced team, you will have huge responsibility for shaping our customer support processes and working directly with CoinLedger users to ensure their success in using our software.
You will become an expert on all CoinLedger product offerings which will enable you to quickly troubleshoot issues and provide an amazing customer experience to all users. This is a temporary, paid internship position which also offers college credit (if applicable to your situation), and allows participants to gain experience at a fast-growing tech start up in the crypto industry. We are a fully remote team, so as an intern you will have flexibility in your work location and the opportunity to work alongside colleagues from around the world. Select high-performing interns may be asked to work for CoinLedger on a permanent basis at the conclusion of their internship.
We do ask that all applicants are able to work in a U.S. time zone, preferably EST/EDT, CST/CDT, PST/PDT, MST/MDT. Residents who live outside of the U.S. but reside in or can work in these time zones are encouraged to apply. All applicants must be available for 30 hours of work per week, including a minimum of one weekend day.
This position pays $17 per hour. All candidates must be available to work a minimum of 30 hours per week.
College students as well as young, non-student professionals in the tech/crypto space are encouraged to apply!
Responsibilities:
- Proactive Outreach: Welcome new users to CoinLedger, and provide delightful, rapid support to users via Intercom. This includes reading and responding to customer queries via chat and email.
- Boost Retention: Drive product growth and performance by ensuring that customers dont leave the CoinLedger ecosystem.
- Communication: Champion the voice of the user in product development. Use your customer knowledge to provide fearless product feedback and suggestions to the CoinLedger team, and help optimize customer service processes.
- Troubleshoot: Empathize with users, quickly grasp the issues they’re facing, and help them overcome difficulties with the software. Maintaining and managing customer relationships and expectations will be an everyday part of the job.
- Product Development: Escalate bugs and software improvements to the engineering team using Slack, JIRA, and other tools.
Requirements:
- Excellent written and verbal communication skills
- Fluent and proficient in English
- Availability to dedicate a minimum of 30 hours per week on a minimum of 4 days a week (one weekend day included)
- This is not negotiable
- Interest and knowledge in cryptocurrency/blockchain is required
- This is not negotiable
- Highly responsive to customer requests
- Positive attitude and desire to help people
- Entrepreneurial mindset with a bias towards action; desire to get things done in a fast-paced environment
- Tech savvy - you have an innate curiosity about technical solutions and can quickly adapt to new digital products
- Sense of humor
Ideal for:
- Tech savvy, action-oriented people
- Those with a knowledge and interest in cryptocurrency, computer science and technology
- Those looking to gain experience in the tech/software industry
- College students or young professionals in tech and finance-ALL are encouraged to apply!
Please apply for the position below by submitting your resume and cover letter. Follow-up questions or concerns can be sent directly to the hiring manager, Ben Yoder, via email at https://www.careers-page.com/coinledger/job/LRX969WX?ref=cryptocurrencyjobs.co.
iubenda is hiring a remote Customer Support - US. This is a contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
iubenda - Privacy & cookie policy generator for websites and apps.
Title: Customer Care Advocate (Saturday – Wednesday / 1:30pm – 10pm CST)
Location: Chicago, IL | Remote US
Job Description:
Boldly innovating to create trusted solutions that detect, predict, and prevent disease.
Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care.Join Us Now!
At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.
About This Role
As a Customer Care Advocate you will provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. You will function as a liaison between the patient and the business to ensure that the patient’s requests are completed. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance and regulatory expectations are met. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are enthusiastic about delivering innovations that improve the quality of health care and the patient’s experience. As a Customer Care Advocate you will report to the Supervisor, Customer Care.
Responsibilities and Duties:
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- Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment.
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- Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.
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- Maintain a positive attitude and working relationship with all customers, patients, and iRhythm associates.
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- CRM Compliance to process and documentation.
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- Ticket/Email Management in a timely fashion.
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- Inbound and outbound call work as assigned.
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- Ability to manage through meetings and training in a Zoom environment on camera.
General Experience:
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- Provide clear verbal and written proactive communication to internal and external requests.
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- Drive a patient and client-driven environment.
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- Understand sensitive information, HIPAA, and privacy requirements including security of the environment for the home office.
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- Display an ability to pay attention to detail for all activities and documentation tasks.
Qualifications:
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- Experience in a fast-paced patient or healthcare provider-focused environment is preferred.
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- Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).
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- Preferred experience in healthcare/medical device companies non-insurance based.
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- Proficient with Microsoft Office – especially Outlook; Word, Excel, and PowerPoint preferred.
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- Experience with Customer Relationship Management software; Salesforce.com preferred.
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- Demonstrated ability to understand and meet inidual-level metrics assigned.
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- Must be flexible, able to adapt quickly and positively to change, and able to manage a fast-paced growth company environment.
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- Convincing evidence of great customer service via phone, e-mail, fax, or web modalities.
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- Demonstrated commitment to helping people and resolving issues requiring independent thinking and sound judgment skills not covered specifically in manuals or procedures.
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- Strong commitment to quality.
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- Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.
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- Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.
iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.
In-Home Office Requirements: We require that all employees have the following technical capabilities at their home: High-Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug-in directly to the home internet router is available for network stability. These at-home technical requirements are subject to change with any scheduled reopening of our office locations.
Additional Home Office Requirements:
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- Secure environment for all related activities.
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- Desk space for a laptop and two monitors to be set up.
In-Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.
Examples of Key Metric Expectations:
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- Attendance, this is key to the success of the role.
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- Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.
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- Unavailable time, adherence to schedule, and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, and meetings that will not be counted in the metrics.
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- HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.
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- Other metrics: Average call wrap time, productivity, average call handle time, and general service level expectations. These are subject to change based on business needs.
OT and Holiday Potential:
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- At times, overtime may be made available and will be assigned on a request and approval basis. In the event of an urgent unplanned need, a text will be sent to all agents with a request for anyone who could support them.
- Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.
What’s In It For You
This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:
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- emotional health support for you and your loved ones
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- legal / financial / identity theft/ pet and child referral assistance
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- paid parental leave, paid holidays, travel assistance for personal trips and PTO!
iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!
FLSA Status: Non-Exempt
#LI-WB-1
#LI-RemoteActual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$38,300—$47,800 USD
As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.
Title: Customer Support L1 Agent (3 month contract)
Location: Simple remote
Job Description:
Palta is a multi-product tech platform developing several mobile apps focused on health and well-being with a combined audience of more than 60 million monthly active users. Our portfolio includes such successful companies as Flo (global leader in female health), Simple (a nutrition and wellness app with over 15m downloads), Zing (personal fitness trainer), and more.
The rapid portfolio growth was fueled by the recently raised $100 million Series B round led by VNV Global, and the group’s revenue is currently sustainably growing 50% YoY.SIMPLE is a leading mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth. We help users build healthier habits through balanced nutrition, offering a safe, supportive space for actionable feedback and personalized guidance. Our method is shaped by a global team of experts in nutrition, behavior change, and digital health, enhanced through Avo, our in-app wellness assistant. With SIMPLE as their partner, users are empowered to stick to new, healthier routines. Learn more at [simple.life](https://simple.life/).
We are currently seeking talented Seasonal Customer Support L1 Representatives to join our team for the busy season, with the opportunity for some top performers to potentially secure longer-term positions.
Main Duties:
– Monitor incoming messages via Email and Chat channels
– Handle user feedback professionally and empathetically
– Collaborate with other teams and colleagues on resolving issues
– Turn potentially negative customer interactions into positive experiences
What We Are Looking For:
– Experience with Email and Chat channels
– Iniduals located in the following time zones: GMT+8, GMT+3, GMT+2
– Excellent customer service skills: empathetic, accurate, compassionate, responsive, and resourceful
– Fluency in written English is essential
– Ability to handle routine tasks under stress and remain organized
– Self-motivated and able to thrive in a fast-paced, ever-changing environment
– Tech-savvy with attention to detail
– 1-3+ years of experience in Technical Support, Customer Support, or a similar role
– Experience with mobile products is a plus
– Willingness to work shifts (2/2 day, mid or night rotation)
Perks and Benefits:
– Competitive salary
– Fully remote position
– Premium SIMPLE subscription
– Emergency days
Important Note:
To ensure a smooth process, we kindly ask you to complete the test assignment and respond to the additional questions provided. We understand that this may feel extensive for a temporary role, but it helps us ensure the best fit for both parties. We sincerely appreciate your cooperation.
Thank you for your time and interest!
Please read our privacy notice in respect of your application
Please note that your personal data will be stored for one year, as reasonably necessary to resolve any disputes within the hiring process, if any occur.
Location: Remote Remote US
Type: Full-time
Workplace: Fully remote
Job Description:
Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.
Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate iniduals dedicated to being a vital partner for health solutions in the public sector.
Acentra is looking for a Customer Service Representative to join our growing team.
Summary:
The purpose of this position is to answer incoming telephone calls and resolve customer questions, complaints, and requests while adhering to internal policies and procedures. You will leverage your working knowledge of the organization’s services to meet productivity and quality standards.
Responsibilities:
- Develop and maintain a working knowledge of internal policies, procedures, and services
- Utilize automated systems to log and retrieve information; perform accurate and timely data entry of electronic faxes
- Receive inquiries via telephone, email, fax, or mail, and respond within required turnaround times
- Interact with external partners such as hospitals, physicians, beneficiaries, and other program recipients
- Perform verification of healthcare services to facilitate payment for received services
- Identify medical claims meeting CPT/DRG audit criteria and submit billing data and healthcare records to the third-party auditor
- Serve as a liaison between internal teams and external partners
- Investigate and resolve or report provider issues and escalate difficult situations to the appropriate party
- Meet or exceed standards for call volume and service level in line with department guidelines
- Collect and enter demographic, provider, and procedure information into the system to initiate cases
- May assist in the completion of daily, monthly, and quarterly reports required for clinical team operations and client reporting
Requirements
- High School diploma or equivalent
- Minimum of two years of customer service experience
- Proficiency in using PC tools, including electronic mail, intranet, and standard industry applications
- Effective verbal and listening skills to provide courteous and professional customer service
- Medical terminology knowledge is preferred
Preferred Qualifications/Experience:
- Knowledge of the health insurance industry
- Experience working in a healthcare setting
- Bilingual (Spanish-English) skills are a plus
Benefits
Why us?
We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.
We do this through our people.
You will have meaningful work that genuinely improves people’s lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.
Benefits
Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.
Compensation
The pay range for this position is $15.85 – $17.20
“Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”
Thank You!
We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!
~ The Acentra Health Talent Acquisition Team
Visit us at Acentra.com/careers/
EOE AA M/F/Vet/Disability
Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.