
Paycor
almost 2 years ago
location: remoteus
Customer Advocate – Payroll (Pacific Standard Time)
Schedule – 8am-5pm PST (11am-8pm EST)
Remote – Work from Home
Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!
Job Summary
At Paycor, our Customer Advocates demonstrate success with establishing and maintaining positive working relationships with customers and peers. They must possess a passion for providing world-class service, be independently driven in our virtual first environment, can learn new systems and/or enhanced functionality within an existing system, and be agile and flexible in a fast-paced environment. The Customer Advocates will work through our queues to help support and empower our customers as they come to us seeking guidance in navigating our products. They are also expected to act as an advocate for Paycor by ensuring that our customers receive top notch service every time. Launching a career at Paycor as a Customer Advocate allows for meaningful and challenging work that sets associates up for elevated career growth and advancement.
Essential Duties and Responsibilities
- Support customer interactions performing basic functions within the Perform application in a team setting in a contact center environment
- Act as a front-line triage by taking ownership and troubleshooting the more time sensitive, urgent and less complex issues by developing solutions to customer questions
- Support customers as an advocate by educating and counseling them on procedures to eventually enable self-sufficient system usage.
- Monitor the Perform system and proactively identify actions needed to correct issues as they arise.
- Expected to identify and troubleshoot appropriate next steps for more complex cases that require research, then route them to the appropriate party
- Follow defined process to escalate items as needed
- Document and manage cases within applicable systems by reviewing, updating, and closing daily
- Leverage resources for troubleshooting solutions to client questions
- Prioritize a variety of tasks for quarter end and year-end processing and reporting
- Must be able to meet or exceed expectations with schedule adherence
- Meet or exceed productivity goals including case closure while balancing quality of each interaction
- Monitor pay planner and update scheduled payroll dates accordingly – Only PPS
- Attend internal meetings and huddles as scheduled
Requirements
To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
- Bachelor’s degree preferred or 4 years equitable business experience required
- 1-2 years supporting customers via phone
- 1-2 years of multi-channel customer service experience
- 1-2 years of prior customer facing HCM or Paycor experience is a plus
- Proven excellence in customer service and relationship building skills required
- Effective organizational skills proven in a fast-paced, service-oriented position
- Familiarity with HCM software, including the ability to troubleshoot software configurations
- Ability to interface with multiple departments, multi-task, think on your feet and work independently
- Strong interpersonal, verbal and written communication skills
- Excellent understanding of Operating Systems and MS Office products
- Prior experience transferring knowledge to others in training environment or virtually; utilizing on-line tools such as Zoom, Go To Meeting or Skype preferred
- Ability to effectively solve problems by balancing detailed questions with creative solutions
- Adherence to schedule and role assignments to ensure timely responses
Paycor Total Rewards
We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most – the well-being of you and your loved ones.
Highlights include:
- A flexible virtual-first work philosophy
- An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor’s growth
- 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
- Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
- Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
- Paid leave for birth parents, non-birth parents, elder caregivers, and military support
- Sabbatical opportunities for tenured Associates
- Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
- Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges
We also offer competitive compensation determined by each inidual’s relevant experience, skills, and education. We anticipate the base pay for this position to be between $16.05/hr-$25.70/hr. In addition to base pay, Paycor Associates are eligible for a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you’ll still apply as there may be other positions that better align.

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Important: This is a full-time, fully focused role. We are not open to candidates splitting time with other jobs, contracts, or commitments during business hours.
About Us
We’re an established e-learning and community membership company with thousands of members. Our team is passionate about supporting our customers and streamlining operations behind the scenes—and we’re looking for a detail-obsessed professional to join us!
About the Role
As stated this is a full-time, remote position where you’ll work independently with excellence while staying closely aligned with our team’s mission. As our E-Learning & Membership Operations Specialist, you’ll play a pivotal role in customer service, course building, email marketing, and event coordination.
Key Responsibilities
- Customer Service & Support
- Manage member inquiries, troubleshoot issues, and ensure a seamless customer experience.
- Handle WooCommerce subscription management, WordPress memberships through ActiveCampaign and Email Marketing.
- Create and send emails (promotions, event invites, replays) via ActiveCampaign and MailChimp. We send frequent campaigns and expect precise scheduling across multiple platforms and segmented lists.
- Understand ActiveCampaign lists, custom fields, segmentation, and automations.
- Build and update LearnDash courses monthly, ensuring a polished and on-brand experience.
- Event Coordination & Operations
- Schedule and support virtual events, manage presenter logistics, and post replays.
- Monitor and maintain smooth operations behind the scenes.
Who You Are
✅ Tech-Savvy Operator – Proficient in WordPress memberships, WooCommerce, LearnDash, and ActiveCampaign (tags, automations, list management).
✅ Detail-Oriented Doer – You double-check everything before it goes live and take pride in accuracy. Your personal bar for what excellence looks like is high! You fully test emails being sent first to spot a broken URL, inconsistent formatting, catch anything else, and insist on fixing it.
✅ Customer-Focused – You love helping people and enjoy making their experience effortless.
✅ Self-Motivated & Reliable – You take remote work seriously, stay responsive (Slack, calls), and manage your time effectively during business hours.
✅ Team Player – Collaborative, proactive, and excited to contribute to company growth.
Requirements
📌 3+ years in membership site operations, email marketing (ActiveCampaign/MailChimp), and LearnDash course management.
📌 Strong understanding of WooCommerce subscriptions and customer service best practices.
📌 Located in the U.S. , with a stable internet connection and a quiet, professional workspace.
📌 Must be fully available during standard business hours (no overlapping full-time jobs).
📌 Will to work the first two weeks at the start of January, May and September. These are black out dates for time off.
Please Avoid Applying If:
❌ You’re juggling another job alongside this role.
❌ You lack reliable high-speed internet, a quiet workspace, or live outside the U.S.
What's in it for you?
- Competitive pay
- Supportive team
- 14 Days Vacation each year
- 6 Sick days
- 8 Federal Holidays
- 401k
Ready to Apply?
If this sounds like the perfect fit, send your resume and a brief summary of:
✔ Your relevant experience with membership sites, LearnDash, ActiveCampaign, email sending and WooCommerce. Alternatively let us know similar systems you have worked with.
✔ Why you’re excited about this position!
We can’t wait to meet you!
Please mention the word ENTHRALL when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.Salary and compensation
$60,000 — $80,000/yearBenefits
💰 401(k)
🏖 Paid time off
📚 Learning budget
🚫 No politics at work

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My name is Lance Bridges, CEO of Superior Roustabout Service and Co-Owner of The Singleton Group Inc., and I am seeking a highly motivated and customer-focused inidual to join our growing team as a Work from Home Customer Service Representative. In this fully remote role, you will serve as the first point of contact for our clients, delivering exceptional support and ensuring a positive customer experience with every interaction.
Salary: $1,000 Weekly
Key Responsibilities:- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and efficient manner.- Resolve customer issues, answer questions about products and services, and provide appropriate solutions in a timely fashion.- Maintain accurate and detailed records of customer interactions using our CRM systems.- Collaborate with internal teams to address customer needs and escalate complex issues when necessary.- Stay up to date with product knowledge, policies, and procedures to provide accurate and helpful information.- Meet or exceed daily performance metrics and quality assurance standards.Required Qualifications:- High school diploma or equivalent; additional education or customer service certifications are a plus.- Previous experience in a customer service role, preferably in a remote setting.- Excellent written and verbal communication skills.- Strong computer literacy, including proficiency in common business software and web-based applications.- Ability to multitask, prioritize work, and manage time effectively in a self-directed remote environment.- A quiet, distraction-free workspace and high-speed internet connection.Preferred Qualifications:- Experience with CRM or help desk software such as Zendesk, Salesforce, or similar platforms.- Bilingual abilities are a plus, but not required.The Singleton Group Inc. offers a supportive virtual work environment, growth opportunities, and a team-oriented culture. Join us to help provide outstanding service to our valued customers while enjoying the flexibility of working from home. Please mention the word RESOURCEFULNESS when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.Salary and compensation
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💰 401(k)
🚑 Medical insurance
🏖 Paid time off
📆 4 day workweek
🎅 We hire old (and young)

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About Gymflow
Gymflow is an founder led bootstrapped SaaS platform built for modern gym and fitness studio owners. We help automate everything from bookings and payments to member communication and access control. We’re on a mission to make fitness businesses run smoother and grow faster.
We’re a fully remote company with 9 high performing team members spread all over Europe. We’re looking for someone to join our passion for building outstanding products and helping small business owners.
The Role
We’re hiring a Customer Onboarding & Support Specialist to:
- Help new clients get set up and confident using Gymflow
- Solve support tickets with empathy and clarity
- Create documentation that reduces repeat questions
- Occasionally run product demos that close deals
You’ll be joining a small, focused team where your impact is immediate and visible.
What You’ll Be Responsible For
- Client Onboarding & Training (40%): Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.
- Customer Support (30%): Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.
- Support Documentation (15%): Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.
- Product Demos (10%): Occasionally run live demos for prospective customers—focused on solving their business pain, not pitching features.
- Voice of the Customer (5%): Flag product issues, trends, and friction points to the engineering and product teams.
You’re a Fit If You Have…
- 2+ years in SaaS onboarding, support, or customer success
- Excellent written and spoken English—clear, friendly, and professional
- Experience leading screen-share trainings or live product walkthroughs
- Have excellent technical comprehension and can quickly understand how systems work and recommend solutions for client needs.
- A process-oriented mindset—you look for ways to document, systemise, and improve
- Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)
Nice-to-Haves
- Familiarity with CRMs, Stripe, Zapier, or fitness industry tools
- Experience working with Intercom, Notion, Linear, and Loom
- Previous experience working in a fast-growing tech startup or B2B SaaS environment
- Links to help docs, demo videos, or customer education content you’ve created
Tools We Use
Intercom · Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase
What Success Looks Like in Year One
- You’re leading new client onboarding and cutting time to value
- 95%+ CSAT score across 200+ tickets/month
- Knowledge base content deflects >50% of common queries
- Product demos convert 25%+ of leads
- Weekly product feedback from customers results in measurable improvements
Location & Compensation
- Remote across Canada in the Eastern (preferred) or Central Time zones
- Salary: CAD $60,000 – $85,000 depending on experience
- Full-time employee or long-term contractor (preferred)

onboardingsaas
🚀 About Gymflow
Gymflow is an founder led bootstrapped SaaS platform built for modern gym and fitness studio owners. We help automate everything from bookings and payments to member communication and access control. We're on a mission to make fitness businesses run smoother and grow faster.
We’re a fully remote company with 9 high performing team members spread all over Europe. We’re looking for someone to join our passion for building outstanding products and helping small business owners.
💼 The Role
We’re hiring a Customer Onboarding & Support Specialist to:
- Help new clients get set up and confident using Gymflow
- Solve support tickets with empathy and clarity
- Create documentation that reduces repeat questions
- Occasionally run product demos that close deals
You’ll be joining a small, focused team where your impact is immediate and visible.
🎯 What You’ll Be Responsible For
Client Onboarding & Training (40%)
Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.
Customer Support (30%)
Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.
Support Documentation (15%)
Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.
Product Demos (10%)
Occasionally run live demos for prospective customers—focused on solving their business pain, not pitching features.
Voice of the Customer (5%)
Flag product issues, trends, and friction points to the engineering and product teams.
🧠 You’re a Fit If You Have...
- 2+ years in SaaS onboarding, support, or customer success
- Excellent written and spoken English—clear, friendly, and professional
- Experience leading screen-share trainings or live product walkthroughs
- Have excellent technical comprehension and can quickly understand how systems work and recommend solutions for client needs.
- A process-oriented mindset—you look for ways to document, systemise, and improve
- Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)
🌟 Nice-to-Haves
- Familiarity with CRMs, Stripe, Zapier, or fitness industry tools
- Experience working with Intercom, Notion, Linear, and Loom
- Previous experience working in a fast-growing tech startup or B2B SaaS environment
- Links to help docs, demo videos, or customer education content you’ve created
🛠 Tools We Use
Intercom · Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase
📈 What Success Looks Like in Year One
- You’re leading new client onboarding and cutting time to value
- 95%+ CSAT score across 200+ tickets/month
- Knowledge base content deflects >50% of common queries
- Product demos convert 25%+ of leads
- Weekly product feedback from customers results in measurable improvements
📍Location & Compensation
- Remote across Canada in the Eastern (preferred) or Central Time zones
- Salary: CAD $60,000 – $85,000 depending on experience
- Full-time employee or long-term contractor (preferred)
Salary and compensation
$50,000 — $70,000/yearBenefits
🌎 Distributed team
🏖 Paid time off

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About us
Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.
We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it “la salvación del mes”—the month’s salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.
We’re building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.
About the role
We’re seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You’ll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.
As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users across Latin America.
Key responsibilities
- Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
- Communicate to the engineering team bugs or technical issues customers face
- Provide timely solutions and follow up to ensure customer satisfaction
- Create weekly reports on activities and metrics
Requirements
- 1+ years of customer service experience
- Native or fluent Spanish speaker
- Strong communication and moderation skills
- Strong problem-solving abilities with attention to detail
- Team player with transparent work approach
Nice to have
- Knowledge of best practices for customer service
- Available to work during GMT-3 (Buenos Aires) business hours
- Experience with customer support platforms such as Bird or Zendesk
- Familiarity with blockchain mechanics and explorers (Etherscan, Worldscan)
About us
Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.
We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it “la salvación del mes”—the month’s salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.
We’re building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.
About the role
We’re seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You’ll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.
As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users across Latin America.
Key responsibilities
- Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
- Communicate to the engineering team bugs or technical issues customers face
- Provide timely solutions and follow up to ensure customer satisfaction
- Create weekly reports on activities and metrics
Requirements
- 1+ years of customer service experience
- Native or fluent Spanish speaker
- Strong communication and moderation skills
- Strong problem-solving abilities with attention to detail
- Team player with transparent work approach
Nice to have
- Knowledge of best practices for customer service
- Available to work during GMT-3 (Buenos Aires) business hours
- Experience with customer support platforms such as Bird or Zendesk
- Familiarity with blockchain mechanics and explorers (Etherscan, Worldscan)

Brookview Lawncare Remote OKabout 1 month ago
Apply Now
about 1 month ago
Brookview Lawncare is urgently looking to hire a reliable data entry specialist, you must be available to work remotely.
Responsibilities
Enters patient information into the computer system in an accurate and timely manner
Prepares various reports as requested by management
Communicates effectively with staff
Keeps records of payments, co-pays, prior-authorizations, etc.
Evaluates and processes expense reports
Maintains accurate and thorough vendor records
Analyses data for errors
Reports problems found with data
Education and Qualifications
High School diploma or GED
3+ years of data entry experience
Maintain confidentiality regarding financial matters
Excellent organizational skills
Strong verbal, written, and typing skills
Proficient in MS Office (Word, Outlook, and Excel)
Must be personable, professional, and polished
Ability to work in a high-paced, high-volume data entry environment
Salary and compensation
$80,000 — $100,000/yearBenefits
💰 401(k)
🦷 Dental insurance
🖥 Home office budget
🎅 We hire old (and young)

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About us
Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.
We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it “la salvación del mes”—the month’s salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.
Backed by Paradigm and Nascent, we’re building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.
About the role
We’re seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You’ll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.
As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users across Latin America.
Key responsibilities
- Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
- Communicate to the engineering team bugs or technical issues customers face
- Provide timely solutions and follow up to ensure customer satisfaction
- Create weekly reports on activities and metrics
Requirements
- 1+ years of customer service experience
- Native or fluent Spanish speaker
- Strong communication and moderation skills
- Strong problem-solving abilities with attention to detail
- Team player with transparent work approach
Nice to have
- Knowledge of best practices for customer service
- Available to work during GMT-3 (Buenos Aires) business hours
- Experience with customer support platforms such as Bird or Zendesk
- Familiarity with blockchain mechanics and explorers (Etherscan, Worldscan)
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SecurityScorecard is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.
SecurityScorecard - Third party vendor risk management platform.
FullStory is hiring a remote Senior Customer Insights Analyst, EMEA. This is a full-time position that can be done remotely anywhere in London.
FullStory - Digital experience analytics, session replay, heatmaps.

customer successnon-techremote ireland
Smartling is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Ireland.
Smartling - Translation management platform to localize your content across devices and platforms.
Mattermost is hiring a remote Senior Customer Success Manager, APAC. This is a full-time position that can be done remotely anywhere in Australia.
Mattermost - A flexible, open source messaging platform.

customer successnon-techremote canada us
Recharge is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.
Recharge - The leading platform to launch and scale your subscription business.

customer successdefifull-timenon-techremote - asian time zone
Galxe is looking to hire a Partner Success Manager to join their team. This is a full-time position that can be done remotely anywhere in Asian Time Zone.

$109k – $147kcustomer successnon-tech
1Password is hiring a remote Customer Advocacy Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.
1Password - The world's most-loved password manager.

customer successnon-techremote uk
GitLab is hiring a remote Customer Success Manager, UKI. This is a full-time position that can be done remotely anywhere in the United Kingdom.
GitLab - A single application for the entire DevOps lifecycle.
Updated 1 day ago
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