Customer Service Representative

Location:Remote, Remote, US

Requisition ID:8554

Description:

Firstsource Healthcare has immediate full time Work from Home positions available as Customer Service Agents.

The responsibilities for this position include but are not limited to the following duties:

Handling a high volume of inbound calls for Healthcare Member and Provider inquiries

Be able to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously

• Web camera visibility

Our agents start at $14 an hour base pay + $1 more per hour for attendance & performance bonus incentives

Training is 8:30am-5pm eastern time Monday thru Friday for 4-5 weeks.

Production schedules, after Training, range between 8am & 8pm EST

Opportunity to select a competitive benefits package (health, dental, vision, life, 401k)

Paid Time Off

• Must have Internet to include a router with Ethernet jack for connectivity toPC
• Must have a private workstation to perform your work
• Call center experience.Health insurance experience preferred.
• High School diploma or equivalent is required.
• 2 years customer service experience preferred
• Minimum typing speed = 30-35 wpm preferred
• Substantial understanding of the job
• Apply knowledge and skills to complete a wide range of tasks.
• Excellent written and verbal skills.
• Problem-solving skills.
• Basic knowledge of personal computers required
• Strong reading comprehension and writing skills
• Follow established procedures to meet customer needs.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

iubenda is hiring a remote Customer Success with Italian (HTML/CSS). This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

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AgencyAnalytics is hiring a remote Customer Support Specialist (Nightshift). This is a full-time position that can be done remotely anywhere in Canada.

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Title: Customer Service Representative V

Location: Remote US

JobDescription:

The Medical Surgical Group strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result — and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

This will be a remote position, but the inidual must support the respective time zone for the assigned territory.

A Day in the Life

In this role as a Regional Account Service Representative (RAS), you will drive end-to-end coordination of the customer experience for the commercial team supporting regional customers. This includes but is not limited to coordinating and expediting resolution of issues across the offer-to-cash value stream including: pricing/contracts, order entry, order management. The RAS will drive optimal coordination between various stakeholders including sales, customer service, pricing administration, logistics, and distribution (internal and external) with an objective of optimizing the customer experience.

You will work in conjunction with Field Sales Management, Commercial Operations, Offer Development and Pricing, Customer Service, Logistics, Distribution, Sales Administration and Customer Rebates and other stakeholders who influence the customer experience spectrum, to identify opportunities to enhance process and to monitor and drive enhancements to the customer experience.

Responsibilities may include the following and other duties may be assigned.

• Understand quotation generation and assist field sales throughout the process.
• Dedicated Customer Service resource to improve efficiencies in capital, disposable order processing as well as contract processing.
• Key internal stakeholders in streamlining workflow between field sales and corporate business partners.
• Act a liaison between field sales and customer service to assist in product allocations, order tracking, suggested product substitutions, release dates, etc.
• Identify opportunities to improve customer and item master data associated with the targeted accounts and products
• Participate in the identification, design and implementation of continuous improvement across the value stream
• Working knowledge or ability to learn the nuances, of Surgical Innovations (SI) products, procedures, pricing, customer service, served channels, markets, business processes, systems, and overall contracting function.
• Critical thinking skills to interpret data and apply findings to identify solutions.
• A proven track record of collaboration and results through matrixed cross-functional teams; proven track record of contract success and innovative solutions- oriented approach.
• Proactively expedite the resolution of blocked/stuck orders in the specified territory.

Must Have: Minimum Requirements

High school diploma or equivalent

Minimum of 10 years of relevant experience in Customer Service or Logistics

Nice to Have

• Bachelor’s Degree
• Extensive working knowledge of SAP and associated transactions
• Detailed order-entry/order-management process knowledge
• Strong service acumen / positive, professional demeanor
• Strong interpersonal skills, ability to communicate clearly and effectively through both verbal and written medium
• Proficient in MS Office applications
• Sales/Commercial experience
• Ability to navigate the matrix

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) and benefits here.

The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.

Min Salary USD

49,920

Max Salary USD

74,880

Travel

No

Title: Customer Service Supervisor – JR101762_47099288305_9-7698

Location: KS-Topeka

Job Description

Job Description

Residency Requirements: Remote Worker, U.S. residents of the 50 states, and D.C.

Job Description:

The Service & Support Reclamations Supervisor is responsible for all the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team, which include ensuring key performance metrics for their team are met; prioritization of activities to complete; and being accountable to report the daily metrics and activities to the leadership team for the Customer Support department. This person is also responsible for ensuring that their team is aware of communications from the leadership teams; that they are following all policies/procedures and identifying opportunities where processes may need review to maximize efficiencies for support workflows. The Supervisor also works hand in hand with the Training team to onboard and provide coaching to all Reclamations Analysts.

Over 20 years ago, Stride was founded to provide personalized learning – powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed – however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.

Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers – whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.

ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable iniduals with disabilities to perform their essential duties.

• Identifies and documents work procedures, prioritize workflow and staffing resources, and communicate those strategies effectively to the team, senior management & multiple business units.
• Manages & reports on daily SFDC case load while looking for ways to improve SFDC and other key system Processes.
• Evaluates daily priorities and procedures while implementing new & existing return campaigns that target specific workflows.
• Develops new tools and resources to improve work efficiency, confirms all system processes are working appropriately and updates as needed.
• Performs replacement analysis making recommendations to both positively impact K12 and our agents.
• Manages third party mailing house vendor.
• Develops and manages agents’ success measurements and evaluates workflow metrics to conform to policies and procedures.
• Coordinates and manages computer return pilot programs as requested.
• Manages purchase orders and purchase requisitions for peripherals; manages peripheral inventory.
• Provides daily and weekly reports to senior management.
• Identifies forecasts, trends, obstacles, and opportunities that affect material and hardware reclamations.
• Constantly analyzing staffing, team dynamics for areas of improvement as well as business improvements suggested to decrease costs and raise collection efforts.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree or
• Three (3) year of experience in operations, enrollment, reclamations, or other relevant work OR
• Equivalent combination of education and experience
• Ability to clear required background check.

DESIRED QUALIFICATIONS:

• Management experience: coaching and motivating remote workforce, caseload management.
• Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.
• Ability to maintain a professional home office without distraction during our hours of operation.
• Attend virtual training via web cam.
• Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency, Salesforce.
• Ability to solve problems independently, quickly, thoroughly and to communicate resolutions.

Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

• We anticipate the salary range to be $46,269.75 – 74,031.60annually. Eligible employees may receive a bonus. This salary is not guaranteed, as an inidual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Job Type

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Service Specialist

Job Location – US-United States

Category

Customer Service/Support

Overview

Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees.Do you want to work in an environment where the word “Team” really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!

We are looking for aRemotePart-TimeCustomer Service Specialist. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience while having the benefit of working fromhome.

Benefits

• 401 (K) with generous company match
• Paid Time Off (PTO)
• Paid training
• Employee Stock Ownership Plan (ESOP)
• Propane Discounts

Responsibilities

• Works with customers on a daily basis to sustain and improve business relationships.
• Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.
• Ensures accurate account setup, maintenance, and the closing of all customer account information.
• Handles all customer issues by following our customer complaint resolution policy.
• Performs soft collections for customers on credit hold or past due as well as some cash handling

Qualifications

• High School Diploma or equivalent
• 1+ years’ of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

PreferredRemoteQualifications:

• Windows 10 or higher operating system
• Computer must have 8GB of ram but preferably 16GB
• Hard wired to the modem is preferred
  • Minimum cable, or DSL speeds of 100MB with 10MB upload speed
• The use of hotspots of any type are not stable, or suitable from any internet provider.
• Apple products can be utilized, but nothing lower than 14.0 (High Sierra OS).
• Use of dual monitors is preferred but not required.

Electronic Agreement Entry/Templates Specialist

locations

Remote, United States

time type

Full time

job requisition id

REQ – 02969

Company : ABC Fitness Solutions

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

This position is directly responsible for the maintenance, mapping, and upload of electronic and paper documents, and taking inbound calls regarding this departments responsibilities. This position is responsible for conferring with account executives, account managers, onsite implementation managers, other client implementation employees and clients to collect and implement requirements set by the internal and external clients.

WHAT YOULL DO:

• Field internal calls and assist with discussions regarding Templates
  • Assist with escalation of issues and assist with clarification and provide advice for best practices
  • Use product knowledge and troubleshooting skills to resolve issues
  • Communicate effectively with external and internal customers to establish proper expectations
• Map and Upload all electronic documents into DataTrak
  • Updating the mapping of documents to match DataTrak configuration
  • Uploading new and replacement electronic documents into DataTrak
  • Present DataTrak demos for clients and 3rd party vendors as needed
  • Provide training to internal and external clients on template changes
  • Collect feedback and make revisions to templates as requested
  • Updating templates in IPad systems as needed
  • Inspect and verify that all ABC required information is included on the Electronic Document for final approval and prior to uploading to DataTrak
  • Collect feedback and make revisions as requested
  • Assist with the cleanup of new and existing templates
• Cross train and communicate with Product Implementation employees on template creation, and the template workflow
• Take calls from account executives, account managers, field support technicians and clients to implement changes to the templates
• Field questions pertaining to the clients member documents and templates
• Provide daily and monthly reports for external teams as needed
• Onsite support of EAE, template branding and collection of feedback as needed
• Provide updates on progress of templates, order delivery status, current location, estimated delivery dates, etc.
• Stay current and knowledgeable on all ABC products
• Attend scheduled training sessions
• Participate in department meetings
• Contribute to product development discussions
  • Works heavily with with implementation teams, CM team, and EM team to identify needed documentation and the best format for end-user application
  • Works with outside Vendors for optimum solutions for clients to ensure proper pricing and processes
  • Ensures cross team and cross department cooperation
  • Perform other duties as assigned by manager or management
  • Regular and reliable attendance required

WHAT YOULL NEED:

• Must type 40 WPM
• 1 Year experience with DataTrak or equivalent
• Knowledge of iSeries 870, CRM, ServiceNow, Microsoft Office Suite products, Outlook, Adobe Creative Suite, and DataTrak.
• Excellent organization, communication, phone, and writing skills with passion for good design and strong attention to detail
• Ability and desire to learn complex systems quickly
• Strongly developed analytical and troubleshooting skills
• High proficiency in documentation tools such as Adobe Suite and One Note
• Must be customer focused and service oriented
• Must be able to organize, prioritize, multi-task and complete work with multiple deadlines
• Must be able to work effectively under frequent interruptions and changing requirements
• Must keep designated work area clean and free of possible distractions
• Bachelors Degree or work experience equivalent (2 years)
• Computer skills in the Windows environment
• Some previous Adobe InDesign, Adobe PageMaker and Adobe Acrobat Experience (preferred but not required).
• Ability to problem solve using deductive reason skills in a timely manner
• Basic skills including but not limited to addition, multiplication and ision of whole numbers, decimals and fractions
• Flexibility and adaptability to frequent change

AND IT’S GREAT TO HAVE:

• Adobe PageMakeer and Adobe Acrobat Experience

WHATS IN IT FOR YOU:

• Purpose led company with a Values focused culture Best Life, One Team, Growth Mindset
• Time Off you pick when you want time off when its best for you!
• Days of Disconnect once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave we offer leave for when your family grows by two feet or four paws!
• Fitness Perk we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Discounts access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage
• EAP we get you help when you need it. Period.
• Calm App +4 enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! so many benefits we couldnt even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this positionis $16 — $18.50/hour USD Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

Were committed to ersity and passion, and encourage you to apply, even if you dont demonstrate all the listed skillsets!

ABCS COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Anchorage Digital is looking to hire a Member of Client Experience to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Webflow is hiring a remote Backend Engineer, Applied AI. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Webflow - Responsive web design tool, CMS, and hosting platform.

Bugcrowd is hiring a remote Customer Support Engineer. This is a full-time position that can be done remotely anywhere in India.

Bugcrowd - The world's #1 crowdsourced security company.

Location:  Philippines; 100% Remote

* * * This position is 100% remote from the Philippines * * *

VIPdesk Connect is a certified B-Corp, a women-owned US-based corporation, and a Best Workplace winner committed to delivering “more human” customer service. Our core values are central to how we do business and we have partnered with some of the world’s best iconic brands to provide virtual customer service solutions and provide an elevated customer experience.

As a remote Customer Service Representative, you’ll have the opportunity to use your experience and passion for customer care to deliver outstanding experiences to our client’s customers in the US and Canada through a variety of channels including phone, email, SMS, and chat. Your role is to handle all aspects of customer service with empathy, creativity, a problem-solving mindset, finding resolutions, and taking ownership of customer interactions using a variety of systems, tools, and resources.

* * * This position requires working from a secure home office 100% of the time. * * *

What You’ll Do

• Represent a erse range of products and brands with expertise, positivity, and a can-do attitude
• Respond to customer inquiries and requests through phone, chat, SMS, and email with a focus on phone communication
• Address questions about orders, accounts, products, services, and website navigation assistance
• Conducts initial troubleshooting and technical assistance to customers, resolving basic technical issues and escalating complex problems to higher support levels when necessary
• Show excitement and appreciation for our client’s brands, conveying their mission and values
• Take ownership of customer issues, solve problems, and exceed expectations with sound judgment
• Attend training and participate in cross-training opportunities to enhance skills and knowledge
• Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their inidual differences, supporting initiatives to promote ersity and inclusion in the workplace

What We’re Looking For

• 1+ years of customer service in a Business Process Outsourcing (BPO) or call center industry
• High school diploma or equivalent
• Strong communication skills in English (both written and oral fluency)
• Technical proficiency and knowledge to troubleshoot issues, with the ability to learn and adapt to new systems and software
• Working knowledge of Microsoft Office Suite
• Respectful, flexible, and open-minded when dealing with a wide range of people
• Proficiency in identifying customer needs, asking effective questions, and guiding conversations to resolution
• Open to learning and growth, receptive to coaching and feedback
• Ability and stamina for clear and engaging extended phone conversation for the duration of a scheduled shift.
• Adaptable, self-motivated, and disciplined to work independently in a performance-based team
• Attention to detail and commitment to meeting quality standards
• Accurately document customer interactions
• Successfully pass pre-employment background checks as permissible by local and country regulations
• Own a cell phone that can be used for Multi-factor Authentication (MFA)
• Due to the home-based nature of this job, the team member is required to have reliable internet connectivity, speed and bandwidth, and a secured home-office environment that meets VIPdesk Connect requirements

Preferred Qualifications

• Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk)
• Previous remote work experience

Work Schedule Requirements

• Must have availability to work from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with a 1-hour lunch break), and all throughout your shift, you are expected to receive calls, chats, and emails to assist customers. You may be required to work a 1-weekend day (Saturday or Sunday) each week. Schedule may change based on business needs.

Selected candidates will work in the Philippines under local payroll system and statutory benefits.

Who We Are

At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and above all, happiness.

VIPdesk Connect is committed to fostering, cultivating, and preserving a culture of ersity, equity, and inclusion. Our inidual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified iniduals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Rarible is looking to hire a Customer Success Specialist to join their team. This is a full-time position that can be done remotely anywhere in Americas, or the United States.

Title: Customer Service Representative

Xcel Solutions

Location: United States

Type: Full Time

Workplace: remote

Category: Customer Service

JobDescription:

At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community.

Position Overview:

When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!

What You’ll Do

• Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
• Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.
• Strong work ethic and self-motivation with a commitment to succeed both inidually and as a team.
• Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
• Set schedule during our operating hours between 9am – 5:30pm ET or 10:30am – 7pm ET.
• Some rotational weekend availability required.
• Some holiday coverage may be required.

What You’ll Need to Succeed

• High school diploma or equivalent.
• Proficiency in Microsoft Office.
• 2 years of Customer Service experience required.
• 1 year of call center support experience preferred.
• 1 year of technical support experience preferred.

Who You Are

• A positive, friendly, and approachable personality.
• Must handle obstacles with grace, accuracy, and urgency.
• Ability to remain calm under pressure.
• Ability to work independently.

What We Offer

• 401(k) matching.
• Health, Dental & Vision Insurance.
• 20 days of PTO.
• 9 paid holidays
• Paid 2-week training.
• Maternity leave.
• 2 perfect days a year.
• 3 floating holidays (prorated from when you start).
• Growth opportunity and career path (Ability to learn additional brands to earn a pay raise).
• Bonus incentives monthly and quarterly.
• Employee Assistance Program.
• Professional Education Coursework.
• Tuition Reimbursement.

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you’re excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn’t align perfectly with every qualification listed. We are committed to building a erse and inclusive workplace, and we believe that ersity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don’t hesitate to take the leap and apply today!

Colibri Group is an equal opportunity employer that is committed to ersity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.

Modern Treasury is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Modern Treasury - Payment operations solutions that automate the full cycle of money movement.

Title: Customer Support Rep I NP

Location: Remote, US

JobDescription:

At Nearpod, we believe teaching is the most important job in the world. Every day, we reach students through our learning platforms on Nearpod.com and Flocabulary.com. We have erse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We have won numerous awards including EdTech Digest’s 2018 Company of the Year. Recently, we were acquired by Renaissance to support the shared mission of accelerating learning for all. We’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We’ve adopted a remote-first culture, and our erse team is based across the US.

The Customer Support Rep I will serve as a key point of contact for Nearpod and Flocabulary support-related issues. The ideal candidate will have exceptional customer support skills and the ability to communicate effectively with educational staff via phone, email, chat, and virtual meetings. In addition to demonstrating technical skills in all types of devices, we require experience in efficiently guiding others to successfully use online-based education solutions over the phone, email, chat, and virtual meetings. Quick problem solvers with the ability to prioritize helping a large customer base will thrive in this growing, fast-paced environment.

Job Responsibilities

• Ability to effectively resolve a large number of customer support-related issues/inquiries knowing that each engagement benefits educators and students.
• Ability to self-research, and learn new features or updates involving the support of our core products of Nearpod and Flocabulary.
• Ability to probe, identify, and document the scope of customer’s issue(s) and provide technical narrative accurately within support documentation and channels.
• Ability to work comfortably within the Mac OS environment, Salesforce, Google Suite, MS Office, and additional internal software used to support the customer.
• Quickly respond to all incoming tickets be it via phone, email, and chat.
• Time management working in a remote environment to effectively accomplish all goals assigned.
• Work to achieve an overall 95% or above satisfaction rating with the rest of the Customer Support Team.
• Demonstrate consistency in high-quality of support with customers while showing knowledge of both the product and our internal processes.
• Ability to identify, document, and communicate any trends or issues for escalations internally or to other departments.
• Participate in the ongoing education of our products to support our customers and provide feedback to the product development team.
• Take an active part in providing and contributing to a positive team culture that is based remotely across the country.
• Be comfortable educating, coaching, and positively supporting others.
• Effective in innovating and adapting our support roles to the needs of an evolving educational customer base.
• Train additional support members on product activation for high-volume seasons.
• Ability to adapt to evolving duties and projects needed to fulfill the team’s needs.
• Associate’s degree (Bachelor’s preferred) in information technology, instructional technology/design, education, or a related major.
• Experience in K12, higher education, or EdTech preferred.
• Experience with school and district terminology and hierarchy relationships with respect to structure and change management.
• Experience with entitlement and license management.
• 1-3 years of combined experience in customer-facing technology/data support.
• Knowledge of Excel formulas, order of operations, and data types.
• Experience using Salesforce preferred.
• Demonstrated exceptional problem-solving and technical troubleshooting skills and practices.
• Detail-oriented with an ability to self-manage a daily stream of incoming cases.

All your information will be kept confidential according to EEO guidelines.

Salary Range: $40,000-$50,000.

This range is based on national market data and may vary by experience and location.

Benefits for eligible employees include:

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented iniduals, protected veterans and iniduals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an inidual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition ([email protected])

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For information about Renaissance, visit: https://www.renaissance.com/

Customer Success Associate (US – Fully Remote)

New York, New York

Permanent

USD60,000 – USD80,000 per year

Opportunity for growth and expansion in your career.

Flexible working environment.

About Our Client

Our client is a fast-growing generative AI start-up that has grown from 2 to 100+ employees in just four years. They raised over 100M to date and are actively expanding in the US.

Job Description

Key responsibilities include:

• Nurturing client relationships through calls and emails.
• Providing support and guidance to customers regarding their business plans and inquiries.
• Collaborating on projects to enhance the overall customer experience, including integrating AI technologies

The Successful Applicant

The successful candidate has experience working with Zendesk (or similar platforms), strong relationship building skills, and proactive problem-solving abilities.

What’s on Offer

This role offers competitive compensation, generous PTO, work from home support, employee perks platform and more! This is an exciting chance to join a growing company in the US.

Job summary

Sector Sales

Sub Sector Account Manager

Industry Technology & Telecoms

Location New York

Contract Type Permanent

Job Reference JN-042024-6395119

Customer Support Specialist

Department

Customer Support

Employment Type

Full Time

Location

Remote

Workplace type

Fully remote

This is an incredible opportunity to join averyfast growing startup as one of the first few people on the Support Team.

This is a customer-facing role requiring relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiivs solutions to their goals. As a Customer Support Specialist, you will work with the customer throughout their entire lifecycle: from onboarding to ongoing support to renewal, while coordinating with internal teams to provide the best support possible.

The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. We respect each other as iniduals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives.

Ideally you will have:

• 2+ years of working in a similar support role
• Prior experience working with Zendesk and other support tools
• Excellent customer relationship management skills
• Solid communication, listening, and writing skills
• Ability to problem solve and resolve client issues
• Strong organization skills: able to work independently with little direction when necessary
• Genuine excitement about scaling a nascent platform
• An ownership mentality
• Experience working at an email platform is a huge plus

What you will be responsible for

• Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner
• Be available to potentially work nights, weekends, and holidays
• Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product and Support
• Work diligently to unblock and assist users to achieve their desired outcome
• Create and build thorough documentation and processes to assist both users and improve internal processes
• Contribute towards building a world-class support team

We’ll take care of you

• Competitive salary
• Stock Options
• Health, Dental, and Vision Insurance
• 401(k) employer match
• Unlimited PTO (mandatory 10 days per year minimum)
• Annual IRL Retreats
• Unlimited book budget
• Wellness Day Off each month

Customer Service Agent

Job Details

RemoteType

FullyRemote

Salary Range

$20.11 – $23.53 Hourly

Description

We LOVE that you are interested in learning more about this role and what makes Lovesac unique!

WHO we are?Here at Lovesac, our Lovesac Family is comprised of a erse team who exemplify the following values:

• Core Values: Top Ambition, Willing to sweep floors, Grit
• Aspirational Values: Customer Centricity, Only A Players, Executional Excellence, Consciousness
• Table-Stakes Values: Positive, Passionate, Collaborative,Flexible, Self-starting, Self-aware, Candid, Empathetic, Inclusive, Insatiable Learners

We are committed to working and succeeding by incorporating our Guiding Principles into every aspect of our business:

We can all win together

We Offer Our Full TimeAssociates:

• Paid Time Off & Holiday Pay
• Sales Incentive Program
• Inaugural Grant Equity Award
• 401K Matching Contribution
• Paid Parental Leave
• Medical, Dental, Vision Benefit Plans
• Health Savings andFlexibleSpending Accounts
• Life/AD&D, Short Term and Long-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance

Associateswill be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesacs policy and plan documents.

Our Purpose:

At Lovesac, we are committed to bringing Total Comfort to millions of homes. That means having furniture that can evolve along with them as life unfolds.

From Sactionals, The Worlds Most Adaptable Couch, to Sacs, The Worlds Most Comfortable Seat, Lovesac products provide peace of mind where others cannot. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill, which is good for families and our environment.

What We Believe:

Love. It is the name we live up to. It is purposefully and meaningfully woven into every aspect of our business. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and iniduality of everyone. We seek to promote love and happiness with all that we do. #LoveMatters

The Role:

As our Customer Service Agent, you are responsible for supporting our retail, web and customer services by providing customer support to our online visitors via chat, phone and email. As a Customer Service Agent, you have a passion for the product and use your knowledge to sell, help and educate our customers. You are a proven salesdriverand strive to exceed goals.

Summary of Key Job Responsibilities:

• Responsible to meet or exceed all goals and key performance indicators (KPIs).
• Demonstrates competencies in customer focus, problem solving, relationship building influencing and results focus.
• Provides customer satisfaction within 24 hours through effectively and timely resolution of a variety of customer inquiries.
• Increases revenue through the execution of various sales initiatives.
• Uses resource documentation for reference and training tools provided to deliver exceptional customer service.
• Meets productivity and quality standards as outlined in your key performance indicators (KPIs).
• Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on Lovesac values and organizational requirements.
• Handles all customer service issues professionally capable of achieving a collaborative resolution.
• Able to identify issues and determine when to appropriately escalate.
• Assists the team and management with projects and tasks as needed.
• Maintains a calm demeanor and manages issues professionally and respectfully in accordance with our company standards.
• Acts with integrity and trust at all times, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
• Perform any other duties as requested by management

Requirements & Qualifications

• High School diploma required.
• Minimum of 1-year experience in a Call Center environment or comparable Customer Service experience.
• Must beflexibleto work various shifts as needed, including evening, holidays and weekends.
• Proficiency utilizing MSOffice utilizing Word, Excel; PowerPoint a plus, POS systems and experience w/NetSuite a plus.
• Capable and willing to learn new systems and processes.
• Able to prioritize with proven time management skills and adaptable to a changing business environment.
• Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
• Able to multitask and manage multiple projects simultaneously while meeting deadlines consistently.
• Ensure accuracy and provide correct information to customers to resolve issues and meet client expectations.
• Must have solid analytical and problem-solving skills.
• Able to thrive in a collaborative environment and work cross functionally throughout the organization and with external customers.
• Must be able to collaborate cross functionally with internal and external customers.
• Comply at all times with the standards, procedures and policies in the Lovesac Employee Handbook.
• Able to embrace change, manage responsibilities and create efficiencies.
• Continuous mindset of customer centricity todrivebusiness results and engagement with the brand.
• Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Able to move objects (including medium to large furniture items up to 25 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
• Consistent ability to work both remotely and report into Corporate Headquarters or designated showroom, as required and in accordance with Lovesac policies, CDC and State Guidelines.
• Must reside within 50 miles of a Lovesac Showroom location.
• Able totravelas required by the manager to out of town meetings and conferences using various forms of transportation.
• Must possess a strong work ethic and exemplify The Lovesac Values:

Lovesac Core Values

Aspirational Values

Table-Stakes Values

Bitfinex is looking to hire a Customer Support Specialist to join their team. This is a full-time position that can be done remotely anywhere in Vietnam or on-site in Ho Chi Minh City.

Title: Customer Support Engineer

Location: Remote in the United States

Type: Full-Time

Workplace: remote

Category: Support

Job Description:

About Starburst

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!

About the Role

As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration, and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensure that customers receive appropriate and timely service.

We’re looking for highly motivated iniduals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.

Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.

Working hours are 7am – 4pm EST.

As a Customer Support Engineer at Starburst you will:

• Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
• Contribute to our customer-facing self-serve knowledge base
• Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
• Enthusiastically participate in ongoing personal learning including active participation in team training and development
• Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers

Some of the things we look for:

• Big Data (Hadoop, Data Lakes, Spark)
• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security – Authentication (LDAP, OAuth2.0) and Authorization technologies
• SSL/TLS
• Linux Skills
• DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash

The base salary range for this US full-time position is $85,000 – $105,000 (+ bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.

Why build your career at Starburst?

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!

Starburst Data is a erse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more erse perspectives we have at the table will only serve us to make a better team and company.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#BI-Remote #LI-Remote

Deel is hiring a remote Junior Customer Success Manager, APAC (Mandarin Speaker). This is a full-time position that can be done remotely anywhere in Singapore.

Deel - Payroll and Compliance for International Teams.

WP Media is hiring a remote Customer Support Engineer at Imagify. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

WP Media - We want to make the Web better.

Title: Customer Support Compliance Supervisor

Location: Remote

Type: Remote

Workplace: remote

Category: Customer Support

JobDescription:

About Us

Open Loot is pioneering the web3 gaming industry by creating a seamless platform for player-owned economies. Our comprehensive marketplace enables sales, auctions, and rentals, all designed to enhance community engagement and simplify digital ownership. Committed to empowering developers and engaging gamers, Open Loot is setting the standard for the future of gaming through collaboration and accessible technology.

Customer Support Compliance Supervisor

As the Customer Support Compliance Supervisor, you will ensure that all customer service operations comply with legal regulations, company policies, and industry standards. Your oversight will include areas such as KYC procedures, 2FA resets, management of email address modifications, account suspensions, and user offboarding. This role demands effective collaboration with the legal team, fraud and payment departments, and customer service agents to ensure the integrity of customer interactions and transactions.

Responsibilities:

• Oversee all aspects of compliance such as KYC, 2FA resets, email updates, and account suspensions. Ensure all customer service operations adhere to legal and company policies.
• Supervise a team of senior customer service agents, providing guidance and support for compliance-related issues. Promote a culture of compliance awareness and accountability.
• Work closely with the Risk and Payment Departments to stay updated on regulatory changes, address fraud concerns, and mitigate risks effectively.
• Maintain detailed records of compliance processes and resolutions. Regularly assess and enhance compliance practices, implementing best practices for continuous improvement.
• Regularly provide comprehensive reports and updates on compliance performance and issues to management and key stakeholders
• Ensure that all compliance-related issues are resolved within the stipulated time frames according to SLAs, pushing for efficiency and timely resolutions.

Requirements:

• Proven experience in a compliance-related role or strong evidence of analytical and problem-solving capabilities, preferably in a B2C environment.
• Strong problem-solving skills with the ability to analyze complex issues and propose effective solutions.
• Exceptional attention to detail and accuracy, especially when handling sensitive user information.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams.
• Self-motivated and independent, with a proactive approach to compliance management.
• Full-time availability with the flexibility to adapt to changing priorities and deadlines.

Desirable:

• Familiarity with legal regulations, particularly in the crypto industry.
• Bachelor’s degree in business, law, finance, or a related field.
• Leadership experience, with the ability to lead and motivate a team towards common goals.
• Knowledge of Zendesk and Jira ticketing systems.

What We Offer:

• Fully remote work, with a yearly company offsite.
• Experience working with gaming veterans who’ve created titles with a gross aggregate revenue of over $10B USD.
• Unlimited PTO with holidays + local national holidays, per region.
• Experience creating a new IP with franchise potential.

Title: Senior Technical Customer Support Engineer

Location: Remote – United States

Type: Full-Time

Workplace: remote

Category: Customer Support

JobDescription:

Onfido lets people prove their identity anytime, anywhere. We’re creating a more open digital world by connecting them to the services they love and need simply, speedily and safely – whether they’re renting a car or opening a bank account. We’re building a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ and ‘Best AI product in FinTech’ awards at CogX

We are a global, established, technology company having surpassed $130M in annual recurring revenue (ARR) with a prominent position in the global marketplace, and have been repeatedly recognized for our performance and innovation. In 2023, we’ve been awarded ‘Best Fraud Detection and Prevention Company of the Year by Frost & Sullivan, featured as a Strong Performer by Forrester in its 2022 Identity Verification Wave, and named to the CB Insights Fintech 250 for the fourth year running. We’ve received over $200 million in funding from investors such as TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with hundreds of businesses to help millions access services every week – from billion dollar institutions to hypergrowth unicorns. We support checks in 195 countries, and 2,500+ document types. With over 1,200 customers worldwide and 500 employees

Our goal is to work together to promote and celebrate an inclusive and erse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world’s most interesting problems.

The opportunity

Onfido is looking for a full-time Senior Customer Support Engineer to join the Global Customer Support team as it expands its 24/7 coverage.

As a Senior Support Engineer, you will be responsible for providing third-level customer support to ensure successful run of integrations with Onfido’s SDKs, API, and no-code solutions. You will become an expert of Onfido’s product offerings, and provide high level technical support to our customers. This role requires programming skills and sits in the Customer organization.

This is the right role for you, if you like:

• Being a Customer’s hero. Understanding priority of requests, capturing the required details for a timely resolution and suggesting the best way of achieving a customer goal. You focus on response time and customer satisfaction.
• Joining a great company that is leading in tech and disruptive in the Identity Verification space.
• Acquiring a deep knowledge of AI technologies and Onfido’s product suite. You will get to learn something new every day as we develop our products and services.
• Looking for opportunities to improve internal processes and represent the “voice of the customer” within Onfido.
• Working with people who inspire and being an inspiration for others. We are proud of our world-class culture, where people are encouraged to share ideas and learn from each other.

We use a lot of exciting technology. Our engineers are flexible about technology and pick the right tool for the job:

• Python, Ruby and Elixir for our service code
• Mobile Apps Development Skills is a MUST
• Customer Support Skill is a MUST
• Strong communication skills
• React and Redux for frontend work
• TensorFlow for Machine Learning / Computer Vision
• Kubernetes and Docker to package and run services
• AWS for underlying infrastructure
• You can learn more about our product engineering team and the work we do on our Onfido Tech blog.

Essential Skills:

• Overall work-experience of 5+ years in a Customer Service or software support role
• BSc/MSc in Computer Science, Engineering or other science subjects
• Experience in Support case management and reporting tools such as Salesforce Service Cloud, Jira, Looker, Datadog
• Practical experience in coding & scripting using at least one programming language: ideally Ruby, Python, JavaScript or SWIFT
• Practical experience with SQL databases
• Deep knowledge / experience in testing mobile applications using AndroidStudio, Xcode, React Native and Flutter SDK as well as web applications
• Experience with AWS cloud platform
• Able to work with logs and build hypothesis to unfold complex problems
• RestAPIs experience
• Demonstrated ability to understand the problem statement and troubleshooting complex technical issues with ease, this may include outbound contact with customers for additional information and resolution
• Personal commitment to quality and customer satisfaction
• Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in a timely manner
• Work directly with Engineering and Product teams to resolve the issues customers have reported
• Empathy and the desire to help others
• Sense of urgency, ability to prioritise tasks based on business priorities
• Can work independently and make decisions even when limited details are available
• Diligence, patience and friendliness, even when things need to move fast
• Self-starter, able to learn new technologies “on the fly”
• Excellent written and verbal communication skills with the ability to to clearly articulate solutions to complex technical issues

Preferred Skills:

• Experience in mobile application development
• Experience providing SaaS technical support for international customers

The salary range for this full-time position is from $85,000 to $128,000. It may vary depending on your interview performance, level at Onfido’s career Path.

Base salary is just one part of our total rewards package which additionally includes share options, performance bonus or commission for eligible roles, and competitive benefits. Ranges are based on function, level, location and are benchmarked against similar companies.

Inidual pay decisions are based on a number of factors, including skills, experience and interview performance. Your Talent Partner can share more about the specific salary range for your location during the hiring process.

#LI-LS1

Onfido Culture

Onfidoers share a set of core values and want to hear from you if you believe in:

• Succeeding together; you work collaboratively and put the team first
• Taking pride; you care about quality, producing great work and customer / user outcomes
• Creating customer buzz; you demonstrate a strong user / customer focus
• Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others
• Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things better

Benefits

We’re committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You will receive:

• 25 days annual leave plus a day off for your Birthday
• 10 paid holidays.
• 10 paid sick days.
• Two paid volunteering days per year.*
• Rich health, vision, and dental benefits are offered via our partner TriNet. TriNet gives you the flexibility to choose a plan that suits you and Onfido now covers 100% of the cost of our elected base plans for you and 50% for your dependents
• Life Assurance
• 401(k) match up to 4% of your total salary*. You can contribute what you like (up to the annual federal limit).
• Generous paid parental leave
• Free mental health coaching provided online
• Life enrichment allowance of up to $100 per month to use for services including gym, yoga, fitness classes, massages, childcare, and therapy
• Dedicated learning opportunities including using tools like Learnerbly with availability to use for learning resources such as books, coaches, conferences, courses, podcasts, and more
• Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials, and other company-wide social events
• Expense up to £300 (or local equivalent) to purchase workstation setup equipment
• The opportunity to become a member of Onfido’s resource groups in order to learn different skills in our belonging groups after 3 months

Onfido Balance

Personal hyper-growth requires a fast-moving environment, a clear career development plan and—crucially—looking after ourselves.

Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering:

• Our Body benefits prioritise health, wellbeing, exercise and recovery.
• Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.
• Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.

Check out Life at Onfido via our LinkedIn Careers Page!

Onfido is committed to creating a erse and inclusive work environment. We’re always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Title: Customer Support Agent

Location: Remote

Type: Contract

Workplace: remote

Category: Operations

JobDescription:

Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We have built a turnkey healthtech platform to safely and effectively expand access to a powerful modality known as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). In our patient-centered collaborative care model, licensed psychotherapists in the network take on the psychotherapy, while Journey Clinical’s in-house medical team takes on patient eligibility, treatment plan and outcome monitoring. Our platform gives psychotherapists passionate about PAP the infrastructure and support required to become empowered KAP providers, while enabling higher standards of patient care and enhanced clinical outcomes.

We have recently closed a successful Series A round led by Union Square Ventures, and are backed by a number of top-tier investors including AlleyCorp, Fifty Years, Able Partners, Gaingels, Palo Santo, PsyMed Ventures, Coalition Operators, Christina Sass co-founder of Andela, Edvard Engesæth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx.

We are building an open-minded and inclusive workplace where you will have the opportunity to grow and collaborate with a erse team of high performing iniduals. Our team combines extensive experience in business and healthcare. We are mission driven and strive to make the workplace stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and we will make a direct impact on people’s lives.

Here’s what you’ll do day-to-day:

• Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails)
• Provide support to therapists to ensure success along their treatment journey
• Bring feedback and share insights with the team on common themes expressed by therapists
• Work with your direct manager to (i) escalate open questions and concerns (ii) collaborate with cross-functional teams to drive continuous process improvements and deliver a world-class support experience (iIi) execute experiments and document knowledge bases/saved responses for better serving patients

Responsibilities:

• Assist with coordination of scheduling, rescheduling, and canceling therapist appointments as required
• Manage therapist inquiries and requests through our email communication system
• Provide tech support for therapists struggling with account access
• Coordinate with operations and therapist success teams to ensure requests are responded to in a timely manner
• Monitor the therapist journey to identify and mitigate potential issues as well as discover opportunities to improve the process
• Oversee the processing of therapist credentials submitted to our platform

Profile:

• Team player who is passionate, detail oriented and a strong communicator
• 3+ years of related work experience in client service and support
• 2+ years of experience in medical industry, particularly if you have worked in mental health
• Knowledge of CRM systems, particularly Zendesk and Gmail
• Customer-first mindset, deep work ethic and dedication to the highest level of support
• Comfortable working remotely in a telehealth fast-paced startup environment
• Interest for the field of psychedelic-assisted psychotherapy to transform mental health

What we offer:

• Competitive hourly salary
• Flexible working hours
• Growth opportunities and a high level of freedom
• We aim to set our team members up for success and offer a clear path for career advancement and personal growth
• Work with a team of industry leading experts, who are highly collaborative, disciplined, and who have fun working together

The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic assisted psychotherapy and make a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!

We recognize healthcare is a universal concern and tackling the mental health crisis will require team members with different strengths from all walks of life. We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

If you feel discouraged by the job description because your skills don’t exactly match please apply anyway. We likely missed something and are open to expanding our understanding of the role.

Exodus is looking to hire a Customer Support Specialist (EMEA Time Zone) to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

Title: Customer Support Agent (HCF Global)

Location: Remote

JobDescription:

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YCs Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role

We are looking for customer-centric iniduals to service our marketplace with empathy and judgment. You own your customer’s issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer’s first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments.

Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.

Day-to-Day Responsibilities

• Process customer contact and deliver prompt solutions through phone, chat, and email
• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage conflicting priorities
• Provide outstanding and exceptional customer service
• Must have weekend availability

What Sets You Apart

You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You’re genuinely curious and take initiative to solve problems when you see them.

Why work at CBH?

• Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
• Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
• Personal and professional development opportunities. If you’re interested in developing a particular skill or learning more about a particular part of the business, we’ll give you the opportunity to learn

System Requirements (NO CHROMEBOOKS, NO LINUX OS)

• Minimum 20Mbps wired internet connection
• CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
• RAM: minimum 16GB or higher
• Boot Drive: using SSD
• Wired headset
• Quiet working environment
• Steady power and internet

We operate 24/7 and work on a rotating roster, including weekends.

Commercial Auto Claims Representative

Remote in the United States

Full time

APD Claims Representative – CH10IN

Claims Representative – CH09CN

Were determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford is seeking a Commercial Auto Claims Representative. Under general supervision, this position is responsible for obtaining and maintaining essential information in order to handle Commercial Auto claims. Claims is a fast-paced, high-production, high-volume environment that focuses heavily on customer service and accuracy. Under general supervision, this position is responsible for obtaining and maintaining essential information in order to handle Commercial Auto claims. Claims is a fast-paced, high-production, high-volume environment that focuses heavily on customer service and accuracy.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our offices and will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have aremote work arrangement, with the expectation of coming into an office as business needs arise.

Responsibilities:

• Handling of claims which includes initial file intake, review coverage for accurate application based on policy interpretation, execute accurate and timely payments, investigate mitigation opportunities on the file including subrogation, manage file to timely resolution, and complete all data integrity components.
• Investigating Commercial Auto claims to determine liability exposures and subrogation.
• Successful handling of property damages to include estimates, rental, and total losses of vehicles.
• Managing claim deadlines and developing jurisdictional expertise.
• Handling first and third-party claim files in a manner consistent with claim quality standards and goals.
• Accurate reserve analysis for loss, to include excess exposure recognition.
• Strong customer service and teamwork, answering claim calls in a prompt and professional manner, while backing up other team member calls.
• Taking ownership of all calls to resolution.
• Participation in phone queue to drive customer satisfaction.

Qualifications:

• Bachelors Degree or minimum of 4 years of Auto claims Adjusting experience inclusive of coverage and liability investigations preferred.
• Demonstrated capacity to multi-task in a structured work environment.
• Ability to utilize multiple systems to handle/process claims with strong keyboarding skills.
• Problem solving and critical thinking skills are a must.
• Strong attention to detail.
• Excellent telephone and interpersonal skills with a focus on the customer.
• Strong time management, organization, and attention to detail.
• Proficient in OneNote, Word, Excel, Outlook.
• Ability to breakdown explanations of complex process and rules into manageable information.
• Must have a winning mindset that is focused on continuous improvement, teamwork, and delivering fast, quality service for our customers.
• Excellent oral and written communication.
• License(s) by state/jurisdiction preferred.
• IIA, AIC, CPCU, SCLA preferred.

Additional Information:

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our offices and will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have aremote work arrangement, with the expectation of coming into an office as business needs arise.

• As a condition of your employment, you must obtain and maintain a State Adjuster’s License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.
• As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.
• For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartfords total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$48,480 – $72,720

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Title: Customer Support Specialist (Remote)

Location: US

JobDescription:

The Customer Support Specialist (CSS) will be responsible for managing and triaging all requests that come through support. These responsibilities include, but are not limited to

• Owning all emails, requests and questions that come through the support channel
• Assessing each issue and understanding where it should be escalated
  • Customer Success Management (CSM) team for customer workflow issues
  • Product (via Shortcut) for bug or software issues
• Performing minor maintenance and correction tasks within the Reconstruct platform
• Maintaining a fair understanding of Reconstruct to effectively troubleshoot support issues
• Assessing and triaging hardware issues that are sent through support
• Providing weekly updates to the Head of Customer Experience and Customer Success Management team on the following
  • Number of tickets created
  • Number of tickets closed
  • Number of open tickets
• Provide beta testing for new features released by product
• Updating technical documentation as appropriate

Skills Required

• Excellent understanding of Zendesk
• Excellent technical writing skills
• Ability to manage and triage issues
• Strong communication skills
• Strong technical troubleshooting skills

This position will report to the Head of Customer Experience. There is no anticipated travel associated with this role.

Title: Customer Care Advocate – (Tuesday – Saturday 10am-6:30pm CST)

Location: Remote US

JobDescription:

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care…Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities:

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools – especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor’s Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What’s In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes and so much more!

FLSA Status: Non-Exempt

#LI-WB-1

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

$17—$22 USD

As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified iniduals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]

About iRhythm Technologies

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

Bitrefill is looking to hire a Customer Service Agent to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

CUSTOMER SUPPORT REPRESENTATIVE

at AstroPay

So Paulo, Brazil

AtAstroPay, we believe in empowering people to reach their full potential and to be part of an innovative and forward-thinking company. Our goal is to provide a cutting-edge online payment solution that goes beyond just a traditional wallet. We are dedicated to creating a dynamic and challenging work environment that fosters creativity, innovation, and a strong sense of community among our team.

Our multinational and multicultural team is made up of talented and motivated iniduals who are passionate about delivering the best possible experience to our customers and users. We value teamwork, collaboration, and a can-do attitude, and were always looking for new talent to join our growing company.

If youre looking for an exciting opportunity to work with a dynamic and innovative company, AstroPay is the perfect place for you. With our entrepreneurial spirit and drive to succeed, we offer an environment where you can grow both personally and professionally. Join us today and be part of our mission to revolutionize the online payment industry.

PRIMARY RESPONSIBILITIES & EXPECTATIONS:

As aCUSTOMER SUPPORT REPRESENTATIVEat AstroPay, you will be at the forefront of our customer interactions, providing timely first assistance to our users via email and chat.

Your role is instrumental in addressing user inquiries, troubleshooting issues, and enhancing our platform’s user satisfaction. The ideal candidate possesses some experience in customer service, is fluent in both English and Portuguese or English and Spanish, and is adept at utilizing digital channels such as chats, emails, and social media platforms. As a key member of our customer support team, you will play a crucial role in ensuring our customers receive timely and accurate assistance, contributing to an exceptional overall customer experience.

• Respond promptly and professionally to user inquiries via email or chat, demonstrating excellent written communication skills.
• Ensure user complaints are handled with empathy, patience, and efficiency, aiming for first-contact resolution whenever possible.
• Provide accurate information about AstroPay’s virtual wallet features, card services, bill payments, and other offerings.
• Troubleshoot and resolve basic account-related issues users encounter, offering clear instructions and solutions.
• In cases requiring advanced expertise, you will escalate issues to other agents of different levels within our team, as well as collaborate with other teams, ensuring a swift and effective resolution of users’ tickets.
• You will be expected to contact and respond to 120 unique customers per day, either by chat or email channels.

CORE COMPETENCIES AND SKILLS:

• Bilingual proficiency in English and Portuguese or English and Spanish.
• Some experience dealing with customers, preferably in a digital environment.
• Strong written communication skills, demonstrating empathy and patience in customer interactions through digital channels such as chats and emails.
• Strong customer service orientation with a focus on delivering exceptional experiences.
• Flexibility to adapt to changing priorities and willingness to work varying shifts.
• Ability to escalate cases appropriately and collaborate with other departments when needed.
• Goal-oriented with the ability to achieve daily conversation targets.

BENEFITS:

• Flexible hours: We are results-oriented.
• Professional growth: Take off your professional career. Explore your passions.
• Fully remote: Work from anywhere.
• AstroTeam: Get in touch with your team and have fun.
• AstroPay House:Meet and connect with AstroPayers in all the world.
• Training: Keep on building your knowledge with EDX platform.

Customer Care Representative

Remote

Contracted

Mid Level

Customer Care representatives are a critical part of the team at DriveSavers who help communicate with iniduals who have experienced data loss, by walking them through the process in order to understand the complexities of recovering data from damaged devices.

Were looking for effective communicators with a passion for both written and verbal communication as well as iniduals who are seeking job satisfaction knowing youre helping people restore memories they thought may have been lost forever.

Experience and Education

Required Skills and Experience

• Excellent interpersonal, organizational, and communication skills
• Great customer service skills
• Strong attention to detail
• Able to work independently as well as part of a team
• Able to analyze and evaluate customer needs
• Able to prioritize and meet deadlines in a fast-paced environment
• Must have passion for staying ahead of current and future technologies

Job Duties Include

• Receiving inbound calls pre-service, service, and post-service
• Outbound call follow-up
• Working directly with data recovery engineers to report engineers findings
• Answering questions about the technical process of data recovery and associated pricing

If you have some of the qualifications but not all, please tell us why you think you should be considered.

Benefits

• 100% remote/telecommute
• Ongoing Training
• Events and Celebrations
• Friendly Workspace
• Green Business

From Employees on Glassdoor

• Fun work environment, rewarding knowing that we get irreplaceable data back for customers.
• Amazing work environment. Excellent incentives that encourage us all.
• Friendly, inviting, and supportive work environment.
• Great training, room for growth.
• Engaging and manageable workload.
• Each day brings new challenges with new and older technology.
• Snacks and beverages are stocked regularly.
• You feel valued as an employee. Comfortable work environment and strong incentives.
• Drawings for various concerts, regular season and championship playoff (NHL, NFL, MLB, NBA) tickets, and other cool attractions are commonplace.
• Its been great to work as an inidual to make a difference to customers and work next to others with that same goal.
• Small business with a work environment that feels like a family, while also being known as the leader in data recovery.

Enter is hiring a remote Customer Success Associate. This is a full-time position that can be done remotely anywhere in the United States.

Enter - We get doctors paid faster than anyone on Earth.

Sift is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Sift - The leader in digital trust & safety.

Agorapulse is hiring a remote Customer Support Hero (Europe). This is a full-time position that can be done remotely anywhere in Europe.

Agorapulse - Take control of your social media.

Framework is hiring a remote Escalations Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Framework - We know consumer electronics can be better for you and for the planet.

Bitso is looking to hire a Customer Support Agent - Argentina to join their team. This is a full-time position that can be done remotely anywhere in Argentina.

Customer Support Specialist

Remote – USA

Brandwatch CX

Regular

Remote

Brandwatch, a Cision product,empowers over 5,000 of the worlds most admired companies to understand and engage with customers at the speed of social.

Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in todays fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

Operating and serving clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees worldwide.

As a Customer Support Specialist, reporting into Support Management, you are working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialists, Customer Experience and our fantastic R&D team.

Primary Responsibilities:

• • Reply to customer inquiries via supported communication channels
  • Identify, replicate, and report validated product issues to the R&D team
  • Identify and log feature requests
  • Follow-up on customer inquiries upon issue resolution/feedback from R&D
  • Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat
  • Take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached
  • Maintain an overview of submitted cases to R&D, and flag internal SLA breaches
  • Escalate support cases based on severity levels and associated business risk assessments
  • Be an expert on the Brandwatch product suite and its features as they are launched and engage in feature tests
  • Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members
  • Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments

It is expected that you:

• • Provide professional, timely and high-quality customer service throughout your engagement with prospects and customers
  • You are excellent at communication and are able to translate technical terms/causes into a customer-friendly language
  • Report product issues & feature requests accordingly to the defined processes. templates, and information requirements
  • Take clear ownership of your cases, while yielding collaborative work on your co-workers cases in their absence
  • Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to the appropriate internal stakeholders.
  • You are a product expert, and always up to date with the newest release features and their use-case

Your performance will be evaluated based on:

• Adherence to Customer Support’s Service Level Agreement across all channels for customer inquiries
• Support quality metrics (e.g. Tone of Voice, Ticket handling, etc.)
• Customer Satisfaction rating
• Your communication skills – both for internal entities and customer-facing
• Product knowledge

$50,000 – $54,000 a year

For Iniduals based in Colorado, Washington, New York, and California Cision is required to disclose a salary range for this role. This compensation range of $50,000-54,000 is specific to Colorado, Washington, New York, and California, however base pay may vary depending on a range of relevant factors.

If youve found our job opportunity interesting but you dont meet all of the requirements, its still worth applying. Wed love to hear from you!

At Cision, we’re revolutionizing the way brands connect with their audiences. We provide PR, marketing, and social media professionals with the tools they need to excel in today’s data-driven world, enabling them to see and be seen, understand and be understood by the audiences that matter most. Our deep expertise, exclusive data partnerships, and award-winning products, includingCisionOne,Brandwatch, andPR Newswire, empower over 75,000 companies and organizations, including 84% of the Fortune 500, to achieve their goals.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe ersity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledgeand named a Top Diversity Employer for 2021 byDiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and erse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified iniduals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please [email protected]

Please review ourGlobal Candidate Data Privacy Statementto learn about Cisions commitmentto protecting personal data collected during the hiring process.

Customer Support Operator with Spanish and English languages

Worldwide

• RemoteOK
• Full-Time

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Currently we are seeking a dynamic and customer-focused inidual to join our team as aCustomer SupportOperator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.

Working schedule: 2/2 day-day/night-night (GMT+3, Cyprus time)

Tasks in the role:

• Answer customer inquiries via various channels;
• Provide accurate information about the products of the company;
• Resolve cases in timely and professional manner;
• Maintain and update the company`s system.

Requirements:

• Fluency in Spanish and English languages both written and verbal;
• Previous experience on a similar position would be considerate as an advantage;
• Customer focus personality;
• Great communication and analytical skills.

We offer:

• Remotework model;
• Competitive remuneration;
• Professional courses: from Coursera to Harvard;
• Friendly, enjoyable and positive environment.

As a part of the Quadcode team, you’ll become a vital player in our mission to empower traders anddrivefinancial success. Join us today and be a part of a community that values talent, innovation, and dedication.

Your journey to financial achievement starts here with Quadcode!

#LI-Remote

Location:  Puerto Rico; 100% Remote; Freelance; Part-Time

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

💵 High pay rates

Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls for a ridesharing company).

You will interact with customers primarily through inbound phone calls, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings $12 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Contractors:

💬 Good written and verbal communication skills in English and Spanish

✅ Experience with customer service

🧐 Attention to detail with good problem-solving skills

🤗 Friendly and helpful tone of voice

🙌 Self-motivated, proactive, and resourceful

👩‍💻 Good at using technology, including computer applications and software.

Technology & Equipment Requirements:

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🚪 Quiet, uninterrupted space

⌨️ Organized desk area

This is an opportunity specific to those providing service in Puerto Rico.  

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Smartling is hiring a remote Technical Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Smartling - Translation management platform to localize your content across devices and platforms.

Surf Office organises productive team retreats for tech companies and startups. In our locations in Europe and the US, we provide our clients with workspaces, accommodations and team-building experiences. We are a tech-enabled, fast-growing, bootstrapped, remote company with a strong vision about the future of work.

Our groups range from 10-400 people all over the globe. Our expert team of retreat planners help manage these group bookings and guide them through our unique planning process to execution of a successful event.

We are looking for a reliable, resourceful and flexible company retreats event planner/executive to join our team of remote retreat facilitators.

Job responsibilities:

• Manage the retreat planning flow from start (when a new deal is confirmed) to finish (when the group checks out of their accommodation)
• Keep all retreat planning details under wraps (hotel booking, invoicing between vendors and and the client, booking team building activities etc)
• Use our unique retreat planning dashboard to communicate with the client and the vendors and keep things updated
• Update and improve on our tools and processes. We are scaling at a fast pace, and iterating as we go along. You’ll need to be able to both keep up with and contribute to the growth of the company.

Job requirements:

• Fluent English
• Tech savvy (we use a lot of solutions like Coda and Airtable to power our work and help us scale and streamline processes)
• Event planning experience
• Self-starter and responsible (we have a pretty flat hierarchy and you will be in charge of managing your own workload)
• Although full time, this is a contractor position, so you must be able to invoice the company for your services

Compensation:

• 33 days PTO to ensure work-life balance
• Full flexibility with 100% remote work; be part of a remote-first, asynchronous-first culture
• Regular company retreats to foster team connection and alignment

Perks:

• Flexible schedule: Our work sometimes requires us to put in a few hours on the occasional weekend or bank holiday due to the nature of group travel. However, this also means you are free to take any time off you need whenever. Apart from a few meetings, we don’t have shifts, office hours, etc.
• Growth Stipend 650 Eur per year: You can reimburse anything that can help you to grow personally or professionally: online course, conference ticket, therapist, coach, MBA, tutor, language course, etc)
• Productivity stipend 350 Eur per year: You’ll receive an Amazon voucher to purchase whatever will boost your productivity)
• Our own company retreat twice a year
• Fully remote
• Fast-growing startup welcoming proactive, hands-on approach and critical thinking

Start: TBD

Application submissions:

Salary and compensation

Benefits

🌎 Distributed team

⏰ Async

🏖 Paid time off

🏔 Company retreats

📚 Learning budget

🖥 Home office budget

Liquifi is looking to hire a Technical Support Associate to join their team. This is a full-time contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Service Specialist I

Job Details

Job Location

USARemote– Nashville, TN

RemoteType

FullyRemote

Position Type

Full Time

EducationLevel

4 YearDegree

TravelPercentage

Negligible

Job Shift

Day

Job Category

Customer Service/Support

Description

As the #1 advisor for developing and empowering people to deliver the highest quality care,HealthStreams brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

• A collaborative work environment
• A mission-oriented mindset
• Work-from-homeflexibility
• A chance to grow your career

All ourHealthStreamersshare a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as aHealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-homeflexibility as part of ourhybridworkplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office.Remoteteam members also have access toflexiblespace scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people. As aHealthStreamteam member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and will become our client’sbiggest advocate! You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your inidual career path based on your interests–whether this lies within Customer Service or in another department within the company.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

• Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
• Troubleshoot and diagnose reported problems and work to understand and correct problems.
• Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.
• Identify, test, and verify issues, providing the development team with clear documentation.
• Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
• Participate in testing new features and releases.
• Suggest recommendations for product enhancements utilizing data and customer feedback.

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• You have at least one year of experience in customer-facing roles.
• Abachelor’sdegreein a related discipline is preferred.Educationrequirements may be waived based on practical experience.
• Practical knowledge of the healthcare industry a definite plus.

Skills and Abilities Required

• You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.
• You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.
• You know your audience and can effectively communicate resolutions with both non-technical and technical customers.
• You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
• You can make complex topics easily digestible by breaking them down into manageable parts.

• You display active listening skills and are an empathetic customer advocate.
• You have an insatiable curiosity for learning how things work.
• You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.
• You can work aflexible8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.
• You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.
• You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• FlexibleSpending Account

• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance

• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program

• Fitness Reimbursement

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join theHealthStreamteam! We hope you join us and be aHealthStreamer!

Uberall is hiring a remote Technical Account Support Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Uberall - Creators of the Near Me Brand Experience.

Immunefi is looking to hire a Client Support Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Why choose us?

The focus of ACI Flooring LLC is you! We would like to offer you our expertise, give us a chance to provide you with a proposal for any of your flooring needs!

What makes us special?

Our certified installers have been trained to approach every project with superior detail and service.

What sets us apart from the rest?

We have been established since 2010 and are committed to excellence. Our motto "Built on Quality" is the service we provide to all our customers.

How long have we been doing this?

We have over 40 years of experience. We have set out to provide you with the highest quality service that you will find in the industry.

ABOUT THE POSITION

We are looking for a competent Executive Administrative Assistant to provide personalized secretarial and administrative support in a well-organized and timely manner. You will work on a one-to-one basis on a variety of tasks related to executive’s working life and communication.

Responsibilities

Act as the point of contact between the executives and internal/external clients

Undertake the tasks of receiving calls, take messages and routing correspondence

Handle requests and queries appropriately

Maintain a diary, arrange meetings and appointments and provide reminders

Make travel arrangements

Take dictation and minutes and accurately enter data

Monitor office supplies and research advantageous deals or suppliers

Produce reports, presentations and briefs

Develop and carry out an efficient documentation and filing system

Requirements

Proven experience as an executive administrative assistant, senior executive assistant or in other secretarial position

Full comprehension of office management systems and procedures

Excellent knowledge of MS Office

Proficiency in English

Exemplary planning and time management skills

Up-to-date with advancements in office gadgets and applications

Ability to multitask and prioritize daily workload

High level verbal and written communications skills

Discretion and confidentiality

Salary and compensation

Benefits

💰 401(k)

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Paid time off

💰 401k matching

🖥 Home office budget

👀 No monitoring system

🚫 No politics at work

🎅 We hire old (and young)

Customer Care Representative – Remote

United States(Remote)

JOB DESCRIPTION

JOB SUMMARY

Responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low incumbent may make outbound follow up calls on outstanding AR accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner. Answer the calls timely without drops/abandons.
• Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on timely, first call resolution. Document all actions during the call in proprietary software. Escalation paths are well documented, in the event of necessity.
• 1x1s and huddles with leadership to review performance opportunities, and provide coaching

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Exceptional customer service skills including effective and efficient problem solving and analyzing skills
• Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar
• Ability to effectively summarize what transpired on a call in notes, to enable the next team member to pickup where you left off
• Ability to facilitate conversations with others and establish an understanding of the customer’s issue/reason for contact
• Ability to perform essential job functions with high degree of independence, flexibility, and creative problem solving techniques
• Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
• Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities
• Ability to interpret and apply reimbursement aspects of managed healthcare contracts
• Attentive listening skills
• Ability to clearly articulate a response to the customer using appropriate voice modulation

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High school education or the equivalent
• 1 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Ability to sit at a computer terminal for extended periods of time

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Call Center environment with headset and multiple workstations within close proximity
• Hospital Environment may include direct patient interaction

Compensation and Benefit Information

Compensation

• Pay:$14.50-$21.80 per hour. Compensation depends on location, qualifications, and experience.
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorados Healthy Families and Workplaces Act.

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

No.Description% of Time

Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner. Answer the calls timely without drops/abandons.45%2.Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on timely, first call resolution. Document all actions during the call in proprietary software. Escalation paths are well documented, in the event of necessity.50%3.1x1s and huddles with leadership to review performance opportunities, and provide coaching5%

FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense): N/A

SUPERVISORY RESPONSIBILITIES

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems..

Direct Reports (titles)N/AIndirect Reports (titles)N/A

QUALIFICATIONS

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Exceptional customer service skills including effective and efficient problem solving and analyzing skills
• Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar
• Ability to effectively summarize what transpired on a call in notes, to enable the next team member to pickup where you left off
• Ability to facilitate conversations with others and establish an understanding of the customer’s issue/reason for contact
• Ability to perform essential job functions with high degree of independence, flexibility, and creative problem solving techniques
• Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
• Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities
• Ability to interpret and apply reimbursement aspects of managed healthcare contracts
• Attentive listening skills
• Ability to clearly articulate a response to the customer using appropriate voice modulation

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High school education or the equivalent
• 1 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Ability to sit at a computer terminal for extended periods of time

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• Call Center environment with headset and multiple work stations within close proximity
• Hospital Environment may include direct patient interaction

About Mozio

Mozio is a thriving San Francisco-based company with a erse team of approximately 70 talented professionals spread across the globe. Our mission is to revolutionize urban transportation and make sustainable travel more accessible and efficient. Through our cutting-edge search and booking engine for Ground Transportation, we empower companies, travelers, and urban dwellers to navigate cities using the most economical and eco-friendly options.

Responsibilities:

• to build lasting relationships between Mozio and its customers and make sure their expectations are met and exceeded
• to manage incoming calls, emails, and chat messages from Customers, Service Providers, and Partners
• to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements:

• Excellent communication skills in English at an Upper intermediate (B2) level or above
• At least 2 years of experience in customer support
• A second language (Spanish, Italian, German, Chinese, or Portuguese) is a plus!

What’s in it for you?

We’re a growing company that’s all about supporting our team and helping them reach their full potential. Plus, we’ve got plenty of career opportunities to offer as we grow.

But that’s not all - this job is 100% remote, which means you can work from your cozy home or anywhere else in the world you want! That’s right, you can travel the globe and work at the same time. And, we’re offering a sweet compensation package with a salary in USD and paid vacations.

Here are the details:

• The job is full-time, 5 days a week (weekdays and/or weekends) for 8 hours a day.
• You’ll be employed as a contractor, so you’ll have all the flexibility you need.

Technical Requirements for this role:

Given that this position is fully remote, we need to make sure that your tech equipment will help you achieve your goals:

• Laptop updated enough to support current web applications (ZenDesk, Google Suite, Slack, etc)
• Smartphone updated enough to support current mobile versions of the most used applications (Google Suite, Slack, etc)
• High-speed wifi connection
• Backup computer
• Backup internet connection. In case your connection is down, you need to find an alternative place or connection to continue with your work