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Oneleet about 1 year ago
fulltimeus / remote (us)
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About Oneleet:

Oneleet is a cybersecurity startup with a mission to revolutionize the industry. It aims to make effective cybersecurity easy and painless for companies by providing a comprehensive platform that helps companies build, manage, and monitor their cybersecurity management program.

Oneleet is backed by top-tier venture capital firms including Y Combinator, and is part of their S22 cohort. The company has a background in penetration testing and is focused on providing a one-stop-shop for companies to run their security programs.

Be a part of our team of opinionated rebels and help us create a category-defining company on a mission to reshape the broken and fragmented cybersecurity industry.

We’re looking for:

An inventive and driven inidual genuinely committed to building a great product that people love to use. You will work across the whole organization (Product, Eng, Operations, Sales, CS) to define and own operational processes.

We’ve currently been expanding our presence by challenging established companies and achieving organic growth through the sheer satisfaction of our clients, who willingly advocate for us without any solicitation. This role offers significant visibility, impact, and autonomy and is expected to progressively encompass a broader spectrum of emerging business challenges. This is a great opportunity for an inidual seeking a career-advancing role with limitless possibilities for both personal and professional growth.

Job Description:

A blend of business operations and customer success- the Customer Ops role is a strategic position responsible for defining and owning parts of the customer lifecycle such as billing and report generation.

This role requires a hands-on approach, entrepreneurial mindset, and comfortability wearing many hats. The ideal candidate will thrive in a dynamic, fast-paced environment and is eager to take on the challenges and opportunities that come with scaling a startup.

Key Responsibilities:

* Manage key business processes and data points

* Assist in managing customer relationships by developing strong rapport and building trust
* Assist in managing customer accounts, including billing and account updates
* Prepare and generate detailed customer reports, ensuring a high level of accuracy and thoroughness
* Participate in strategic planning initiatives, working closely with the Chief of Staff to set goals, develop operational strategies, and execute plans
* Use data-driven decision-making to define or adjust business processes
* Foster a collaborative and cohesive work environment, effectively communicating and collaborating with cross-functional teams

Qualifications:

* At least 1 year of relevant experience

* Excitement about new technologies and user experience
* Eagerness to understand our customers' needs
* Impeccable attention to detail
* Comfortable with ambiguity and context-switching
* You move fast and take ownership
* Ability to work independently, prioritize tasks, and manage time effectively to achieve goals
* Familiarity with technology products/services and the ability to understand and articulate the value to customers
* Quick learner with the ability to adapt to new technologies and industry trends.

The mission and culture at Oneleet:

Our mission at Oneleet is to make cybersecurity effective and effortless.

Oneleet is home to a team of ambitious, kind-hearted hacker rebels. We're opinionated, yet open-minded and always ready to learn. We thrive on moving swiftly, yet responsibly. We're driven to disrupt stagnant business models and build a company that values user experience and easy-to-use, efficient products.

We're serious about our aspiration to become a decacorn. If our mission resonates with you and you're eager to join our band of rebels, we'd love to hear from you!

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