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A Little About Us and This Role

We’re ChiroCat, and we build the best cloud-based chiropractic software around. Chiropractic offices across the U.S. use our system to provide better care to their patients, operate more effectively, and run better businesses. From their first patient interactions with digital intake forms, to the final insurance processing and post-visit communication, our system supports doctors and their staff every step of the way. We’re modernizing the chiropractic software space in big ways, but much more importantly, we’re bettering the lives of our doctors, their team members, and especially their patients.

The bottom line: we LOVE to help people, who help people. And that’s where you come in!

Our small but mighty Support team has done a great job taking care of our customers to date. We’re starting to grow at a faster pace, and it’s time to bring the operations of our Support to another level. We’re looking for a seasoned Head of Customer Support to ensure that we provide world-class support to our wonderful customers as we scale things up.

The ideal person will quickly tackle initiatives to improve our Support operations by creating or improving our systems, tools, and processes (like a library of snippets, knowledge base, or collection of instructional videos, for example). They will also quickly learn the ropes of our software and chiropractic operations to become a fellow expert as they work in the queue alongside the team members that they manage, coach, and mentor.

We realize that this role may appeal to people with a wide range of experience, but we’re really looking for someone who has experience leading and growing a support team, with hands-on experience building the processes and systems to facilitate exceptional support, ideally in early-stage technology companies. To that end, we have a couple of hard requirements:

Requirements

• You have at least 2 years of experience leading customer support teams
• You have at least 4 years of experience working in customer support. 

Ok, that’s a high-level view of what you’ll be working on, but let’s first talk about life at ChiroCat and then we’ll go deeper on the specifics of what we’re looking for.  

How We Work

Work from (Almost) Anywhere

Balanced Work, Balanced Life

Benefits

We’re in it for the Long Haul

You’ll Make a Real Impact…

…and Do it with Great People

If this sounds like your ideal environment, read on because now we’d like to talk about you.

As Our New Head of Customer Support…

At ChiroCat, we mean it when we say we pride ourselves on delivering exceptional customer experiences. Where most companies see support as a cost center, we believe it’s an essential key to our success. To provide extraordinary support to our customers, we need the right processes, tools, training, and team. And you’ll help us ensure that we do just that.

…Here’s What You'll be Working on:

• First and foremost, you’ll quickly help on the frontlines by providing world-class customer support yourself. You’ll become an expert on every aspect of the ChiroCat platform and its real-world use from the customer’s perspective. You’ll also become intimately familiar with the operations of a chiropractic office so you can confidently coach customers through their use of our software to improve their daily operations. With time and as the team grows, you’ll eventually spend less time in the queue yourself, but you’ll always remain an expert and connected to the customers and the issues they face.  
• You'll lead and mentor the customer support team (currently three people), making sure they have everything they need to do their best work—whether that’s resources, training, or tools. You'll foster a positive, team-focused environment, always encouraging a customer-first mindset. You’ll manage their performance, track progress, and give feedback to help everyone improve. And when things get tricky, you'll jump in to help with the more complex issues and keep things running smoothly.
• You’ll build the processes and implement the systems that will take our support to the next level, making us more efficient and more equipped to provide just the right answers in just the right way. Think helpdesk, snippets, internal and external knowledge bases, self-help material, video libraries. There are many opportunities here and you’ll drive this work forward, getting your hands dirty with implementation and maintaining team progress. 
• You’ll oversee the efforts of our amazing onboarding team who walk our new customers through the process of transitioning from their old system to ChiroCat. This includes account configuration, data migration, and training of new customers. You’ll be less hands-on here, but will work closely with our amazing onboarding team in your overarching customer success efforts. 
• With time, you’ll lead the efforts in hiring and building the future of our world-class customer support team.
• To sum it up, you’ll obsess over the customer experience and ensure that our team, processes, and systems work effectively to ensure the success of our doctors and office staff. And you’ll have fun doing it! 

You’re our ideal candidate if:

• You’re an excellent communicator both verbally and in writing. 
• You’re an experienced customer support professional with a passion for quality support. Maybe you’ve even been one of the first support reps of a new company and helped grow the function to a mature department. 
• You’ve managed other team members and been responsible for their performance, engagement, and happiness at work. 
• You understand the importance of voice and tone in customer interactions and geek out about how our choice of words impact how our messages are received by customers. 
• You’re a problem solver and puzzler at heart, who is skilled at taking opaque information from a customer and digging until you have a clear understanding of the issue so you can get to real solutions. 
• You’re familiar with the popular options in support technology and have hands-on experience implementing some of them (helpdesks and snippets, as two examples). 
• You have hands-on experience leading the creation, organization, and continuous improvement of both internal and customer-facing resources like a snippet library, knowledge base, instructional videos and articles, troubleshooting guides, and FAQs.
• You have a knack for spotting ways to improve things and you’re quick to jump in proactively to make them better.
• Building authentic relationships comes naturally to you—you’re a people person through and through.
• You’re obsessive about the details, while being pragmatic and big-picture focused.  
• You’re tech-savvy, quick to pick up new tools, and always trying to learning something new.
• You are undaunted, excited even, at the idea of learning the ins and outs of truly complex things like…medical billing, for example. 
• You’re great at turning chaos into order and love creating processes from the ground up.
• You never met a deadline you didn’t love. 
• You’re well-organized, manage your time like a pro, and thrive in a remote work setup.
• Driven and self-motivated, you’re someone who gets things done.
• You’re wildly productive and independent, but a team-player at heart. 
• Bonus points if you already have some experience with the operations of a medical office. 

If this sounds like a fit, we’d love to hear from you! 

Ready to Apply?

• Apply here (https://apply.workable.com/chirocat/j/662CCF2850/?utm\_source=WWR) by 11:59PM on Sunday, April 13th, 2025.
• Attach a PDF of your cover letter. In your cover letter: 
  • This isn’t your typical formal cover letter–we want to get to know you. Please introduce yourself and explain why you’re interested in this position and why you would be a great fit. Please keep the cover letter to one page.
  • Please also include the word "alignment" somewhere in your cover letter.
  • On a separate page of your cover letter, with the answer being no more than 1-2 paragraphs, answer the question: What is the most important thing you would look for when hiring someone for this role?
• Attach your resume as a PDF.

P.S. If you’re not interested in this role, but know someone who might be, please pass it along! 

abra R&D id seeking an experienced C++ WEB applications engineer to join our control systems software team.

In this role, you will be responsible for designing, developing, and maintaining both new and existing software components for our mission-critical control and monitoring systems.

Responsibilities:

• Analyze requirements and architect robust, high-performance C++ WEB applications

• Implement complex algorithms and data structures to solve challenging problems

• Collaborate with cross-functional teams to deliver end-to-end solutions

• Maintain and enhance existing codebase using modern C++ practices

• Work in a Linux environment utilizing tools like Git, TFS, and Eclipse

• Bachelor's degree in Computer Science or a related technical field

• Minimum 1 year of professional C++ WEB development experience

• Proven track record of developing server-side applications

• Strong problem-solving skills and attention to detail

• Excellent teamwork and interpersonal communication abilities

• Proficiency in both Hebrew and English

HubSpot is hiring a remote French Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Ireland.

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Hudson River Trading (HRT) is looking for an Electronic Trading Support Engineer to join our Trade Operations (TradeOps) team in our London office. This team is responsible for managing HRT’s live trading environment, one of the most robust and efficient electronic trading platforms in the world. This includes configuring, monitoring, and optimizing the firm’s trading as well as handling risk, regulatory, and development tasks. The TradeOps team focuses on both automating common tasks and preparing for the unexpected. Your day could consist of debugging to get a process running in time for the market open, making a difficult on-the-spot decision that balances compliance, risk, and PnL during trading hours, or coordinating the technical rollout of a new trading strategy.  Being a member of TradeOps at HRT means working on a tight-knit, highly productive team. We're looking for someone who loves technology and wants to work on a broad range of projects using whatever tool(s) best solve the problem at hand. Excellent communication is a must, along with a can-do attitude. Role In a high performance environment, immediate awareness of and reaction to systems and trading issues is essential. That’s where HRT’s Electronic Trading Support Engineers come in. You’ll be responsible for managing new initiatives and ensuring a smooth trading day. You’ll act as the first line of defense when the inevitable happens, and the subject matter expert on recent changes to the production trading platform. The team’s scope covers everything from systems infrastructure, to compliance, risk management, overnight clearing, and performance improvement.  Responsibilities 

Support live trading during GMT daylight hours Handle order flow from HRT’s trading desks Respond to external market alerts and outages Interface with exchanges & other external parties to support trading 

Qualifications

Bachelor’s degree in a quantitative discipline (CS, Engineering, Physics, Math, etc.) Understanding of various financial products, including equities, crypto products, and derivatives Working knowledge of UNIX systems Experience with a scripting language (Python, Perl, Bash) Excellent communication skills and enjoy interfacing with clients, both internal and external Incredibly organized, with a high attention to detail Excited to work independently in a very fast-paced, high pressure environment Poses an understanding of Market Data/Order Entry systems and an interest in how modern electronic markets work Industry experience and/or Series 7 or 57 certification is preferred Culture Hudson River Trading (HRT) brings a scientific approach to trading financial products. We have built one of the world's most sophisticated computing environments for research and development. Our researchers are at the forefront of innovation in the world of algorithmic trading. At HRT we welcome a variety of expertise: mathematics and computer science, physics and engineering, media and tech. We’re a community of self-starters who are motivated by the excitement of being at the cutting edge of automation in every part of our organization—from trading, to business operations, to recruiting and beyond. We value openness and transparency, and celebrate great ideas from HRT veterans and new hires alike. At HRT we’re friends and colleagues – whether we are sharing a meal, playing the latest board game, or writing elegant code. We embrace a culture of togetherness that extends far beyond the walls of our office.Feel like you belong at HRT? Our goal is to find the best people and bring them together to do great work in a place where everyone is valued. HRT is proud of our erse staff; we have offices all over the globe and benefit from our varied and unique perspectives. HRT is an equal opportunity employer; so whoever you are we’d love to get to know you.

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WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE:The Senior Specialist, FP&A will play a crucial role and will be responsible for providing financial planning, analysis and reporting for Corporate, a business, or a P&L within a business. Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may influence work. WHAT YOU’LL DO: Overview: We are seeking a detail-oriented and analytical inidual to provide support to business leaders by delivering insightful data reporting, financial analysis, and management information systems (MIS) reporting. This role will involve working closely with leadership teams to gather, analyze, and present data that drives strategic decisions, financial planning, and operational improvements.Key Responsibilities:1. Data Reporting & Analysis:o Generate and manage routine and ad-hoc reports based on business, financial, and operational data.o Prepare and present key business metrics, performance indicators, and financial analyses to senior leaders.o Analyze data trends to identify business opportunities, risks, and areas for operational improvement.o Ensure data integrity, consistency, and accuracy in reporting.2. Financial Analysis & Reporting:o Assist in preparing financial reports and forecasts, including budget analysis, variance reporting, and cost-benefit analysis.o Analyze financial data and highlight key findings to guide decision-making.o Collaborate with the finance team to track revenue, expenses, and other financial KPIs.o Support in the development of financial models and forecasts to help business leaders with planning and budgeting.3. Management Information Systems (MIS):o Support the preparation and management of MIS reports for internal stakeholders.o Design and automate reporting processes to improve efficiency and accuracy.o Provide business leaders with insights from MIS data, helping to optimize business operations and decision-making.4. Key Performance Indicator (KPI) Monitoring:o Assist in developing and maintaining dashboards to track KPIs across departments.o Monitor business performance and identify areas that require attention or improvement.o Provide regular updates and recommendations based on KPI data to improve performance and achieve business goals.5. Cross-Departmental Coordination:o Work closely with cross-functional teams (finance, marketing, operations, sales) to collect and integrate data for reporting purposes.o Help standardize data collection processes to ensure consistency across various departments.o Serve as a point of contact for internal stakeholders regarding data-related queries and reporting needs.6. Process Improvement:o Contribute to the continuous enhancement of reporting and analysis processes.o Identify opportunities to streamline data collection and reporting methods to enhance operational efficiency.o Implement new reporting tools, technologies, or methodologies to support business goals.7. Data Visualization & Presentation:o Design visually appealing and user-friendly dashboards and reports to effectively communicate data findings to business leaders.o Use advanced tools (e.g., Power BI, Tableau, Excel) to create reports and presentations that highlight key insights.Qualifications:• Education: Bachelor’s degree in Business Administration, Finance, Economics, Data Science, or a related field. Master’s degree or relevant certifications (e.g., CFA, FRM, etc.) are a plus.• Experience:o 2-4 years of experience in business analysis, financial analysis, or MIS reporting.o Hands-on experience with data analysis, financial reporting, and MIS system management.o Prior experience working with business intelligence tools (Power BI, Tableau, Excel, etc.) is highly desirable.o Experience in preparing financial models, reports, and data presentations for senior leadership teams.Skills:• Technical Proficiency:o Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, charts, etc.) and experience with BI tools like Power BI or Tableau.o Understanding of database systems, SQL, and financial modeling.o Familiarity with financial reporting and performance management tools.• Analytical Skills:o Strong analytical skills with the ability to interpret and present data in a clear, actionable format.o Ability to work with large datasets and generate meaningful insights.• Attention to Detail:o High level of accuracy and attention to detail when working with financial and business data.• Communication Skills:o Strong verbal and written communication skills, with the ability to present complex data clearly to non-technical stakeholders.o Ability to prepare concise, compelling reports and presentations for leadership teams.• Problem-Solving & Decision-Making:o Ability to analyze business problems, propose solutions, and deliver insights that drive strategic decisions.• Collaboration:o Ability to work in a cross-functional team environment, collaborating with colleagues across departments.Key Attributes:• Proactive: Demonstrates initiative to take on tasks and identify areas for improvement.• Curious & Detail-Oriented: Eager to e deep into data and provide actionable insights.• Time Management: Ability to prioritize tasks, handle multiple requests, and meet deadlines in a fast-paced environment.Benefits:• Competitive salary and benefits package• Professional development opportunities and career advancement• Collaborative and dynamic work environment WHAT’S IN IT FOR YOU?We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a erse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

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Our mission is to bring web3 to a billion people, by providing builders with the tools they need to build exceptional onchain products. Alchemy is the only complete developer platform that offers the powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infrastructure powers 70% of the top web3 teams, 90%+ of web2 companies building in web3 and 100+ million end users. Our customers include top web3 brands like Polymarket, OpenSea, Circle, WorldCoin, as well as major global brands like Shopify and Adobe. The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT. We're backed by the world's leading VCs and institutions, including: Lightspeed, Silver Lake, a16z, Coatue, Pantera, Addition, Stanford University, Coinbase, and Charles Schwab, among others. The Role

The Customer Experience Advocate is the first point of engagement for the entire Alchemy community in our most critical channels — mostly Discord and online community platforms like Twitter. You’ll be our eyes and ears on the ground learning about customer needs to inform our product roadmap, working with the Customer Engineering team and other parts of the company to ensure our product continues to meet our customers needs, and making certain the developer voice is represented inside the company. You will ensure prompt and effective resolution of questions, problems, and requests. In a nutshell, this role is perfect for someone with a technical background who understands the needs of developers, wants to foster and engaged and mutually helpful community, and wants to learn multiple sides of Alchemy’s business. The majority of the time will be spent meeting and talking with customers, helping them solve their needs, debug technical issues, and sharing insights with colleagues across the business.

Responsibilities:

Answer customer questions for our growth and free tier users on discord. Tackle and troubleshoot questions related to

Billing and Accounts Alchemy APIs, SDK and core RPC services our tutorials and docs

Onboard and familiarize new users in our discord Look at user's code and provide feedback or help debug issues Obsess over customer experience Consistently find ways to improve discord experience Identifying and relaying customer feedback to relevant teams

Documentation team for Doc updates Product teams and Devrels for Product feedback

Building close relationships and trust with consumers through open and interactive communication

What We're Looking For:

Computer science degree or software engineering experience 1+ years of experience in customer support or working closely with customers Excellent communication and presentation skills Good knowledge of technical concepts including knowing how to program in at least 1 programming language Ability to multi-task, prioritize, and manage time effectively Ability to learn things quickly Interest in technology, blockchain, crypto Experience with blockchain a large plus Founded a company or built side projects, a plus

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Sphere is looking to hire a Customer Success Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

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About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Designated Support Engineer III to join our Focal Support team. Reporting to the Focal Support Manager, you'll be responsible for:

Managing and resolving customer cases assigned to your pod promptly to meet customer needs and satisfaction Building trust with customers by understanding their requirements, priorities, and limitations to provide solutions Participating in the on-call rotation to monitor and address weekend issues, although it is voluntary Collaborating with the product team, engineering, or escalation team to open bug reports for code defects using Jira Communicating with assigned customers, keeping them updated on progress and resolutions

What We're Looking for (Minimum Qualifications)

4+ years of support and networking experienced required General firewalls and packet filtering experience and troubleshooting HTTP/HTTPS troubleshooting by browsers (performance and errors) IPv4, IPv6, routing, DNS, load balancing, proxies, and other layer 2-4 concepts Authentication systems such as LDAP, MS AD 

What Will Make You Stand Out (Preferred Qualifications)

Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS) Zscaler Product Experience  VPN technologies such as IPSec and VPN clients, Scripting knowledge (SHELL, Python)

LI-HYBRID

LI-NL1At Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

⬇

Apply Now

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.  At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Designated Support Engineer to join our Customer Service team, reporting to the Senior Director of Focal Support. This is a hybrid role, reporting in to the Escazu, Costa Rica office 3 days a week.  You will: 

Work in a small group (pod) familiar with both customer technology and maintenance personnel. Earn customer trust and deliver a superior, responsive support experience. Collaborate with Technical Account Managers (TAMs) and account teams to provide personalized and knowledgeable support. Understand customer history and feature usage to provide relevant recommendations. Contribute to building customer trust in our product for mission-critical infrastructure and deliver technical solutions to large enterprises.

What We're Looking for (Minimum Qualifications)

5+ years of support and networking experienced required Network troubleshooting, including use of Wireshark, trace route and MTR to identify problems SSL, HTTP/HTTPS troubleshooting via browsers (performance and errors) IPv4, IPv6, routing, DNS, load balancing, PAC files, proxies, and other layer 2-4 concepts Authentication systems such as LDAP, MS AD etc

What Will Make You Stand Out (Preferred Qualifications)

2+ years of data loss prevention experience (DLP)  GRE and IPSec tunnel troubleshooting General firewalls and packet filtering experience and troubleshooting

LI-Hybrid

LI-BH1

At Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

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Apply Now

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Designated Support Engineer to join our Customer Service team, reporting to the Director of Focal Support. This is a hybrid role, reporting in to the Plano, Texas office 3 days a week.  You will: 

Work in a small group (pod) familiar with both customer technology and maintenance personnel. Earn customer trust and deliver a superior, responsive support experience. Collaborate with Technical Account Managers (TAMs) and account teams to provide personalized and knowledgeable support. Understand customer history and feature usage to provide relevant recommendations. Contribute to building customer trust in our product for mission-critical infrastructure and deliver technical solutions to large enterprises.

What We're Looking for (Minimum Qualifications)

5+ years of support and networking experienced required Network troubleshooting, including use of Wireshark, trace route and MTR to identify problems SSL, HTTP/HTTPS troubleshooting via browsers (performance and errors) IPv4, IPv6, routing, DNS, load balancing, PAC files, proxies, and other layer 2-4 concepts Authentication systems such as LDAP, MS AD etc

What Will Make You Stand Out (Preferred Qualifications)

2+ years of data loss prevention experience (DLP)  GRE and IPSec tunnel troubleshooting General firewalls and packet filtering experience and troubleshooting

LI-Hybrid

LI-BH1Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.Base Pay Range$105,000 - $150,000 USDAt Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

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About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Senior Product Support Engineer to join our Product Support team. Reporting to the Manager of Product Support, you'll be responsible for:

Providing phone/email consultation to independently debug complex security/network problems for Tier III support Working with Engineering and assisting the customer with testing or troubleshooting Reproducing customer issues to verify problems and providing feedback to the Engineering and Operations team

What We're Looking for (Minimum Qualifications)

6+ years of experience in technical support or a related area Minimum university degree in IT, or related field Proficient in troubleshooting, debugging, and working directly with customers

What Will Make You Stand Out (Preferred Qualifications)

In-depth understanding of enterprise networks and infrastructure, TCP/IP, including reading packet, captures and general diagnostics is required Experience with Internet protocols: HTTP, and its proxies, SMTP, DNS, LDAP, and FTP Experience with open source system administration: Windows, Linux, FreeBSD and the ability to read packet captures (Wireshark)

LI-JK3

LI-HybridAt Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

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About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Product Support Engineer II to join our Global Customer Support team. Reporting to the Manager, Product Support you'll be responsible for:

Providing second line phone/email consultation to independently debug complex security/network problems Helping ongoing training programmes for the department and promote a team environment Mentoring other engineers on advanced troubleshooting, debugging and case management skills

What We're Looking for (Minimum Qualifications)

Minimum 2 years of experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products Experience with operating systems such as Linux, Unix, and Free BSD Experience troubleshooting network issues and familiarity with the necessary tools and protocols Familiarity with: Network Protocol Analyzers, Network Security, authentication systems and VPN technologies

What Will Make You Stand Out (Preferred Qualifications)

Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry certifications Zscaler product experience Script knowledge

LI-NL1#LI-HybridAt Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

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About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Manager of Product Support to join our Product Support team. This role would report into to the Director of Customer Services in Japan in a hybrid setting, and you would be responsible for:

Establishing operational goals and work plans, and delegating assignments to your team Promoting a growth mindset, motivating, and above all, supporting the existing Product Support team Working cross-functionally with our Support, Engineering, Ops, and Sales teams Working with the Customer Success Managers to support project and engagement plans with your clients and providing technical leadership during major incidents Resolving the more difficult technical issues and lingering issues our clients may have

What We're Looking for (Minimum Qualifications)

More than 5 years of experience managing teams of up 15 members Minimum university degree in IT, or related field A detailed working knowledge of web-based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls Customer management skills during post incident response

What Will Make You Stand Out (Preferred Qualifications)

Vendor certification (i.e. CISSP, CCIE, CCNP, JNCIE, and MCSE)

LI-JK3

LI-HybridAt Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

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About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Staff Product Support Engineer to join our Product Support team. Reporting to the Manager of Product Support, you'll be responsible for:

Providing phone/email consultation to independently debug complex security/network problems for Tier III support Working with Engineering and assisting the customer with testing or troubleshooting Reproducing customer issues to verify problems and providing feedback to the Engineering and Operations team

What We're Looking for (Minimum Qualifications)

7+ years of experience in technical support or a related area Minimum university degree in IT, or related field Proficient in troubleshooting, debugging, and working directly with customers

What Will Make You Stand Out (Preferred Qualifications)

In-depth understanding of enterprise networks and infrastructure, TCP/IP, including reading packet, captures and general diagnostics is required Experience with Internet protocols: HTTP, and its proxies, SMTP, DNS, LDAP, and FTP Experience with open source system administration: Windows, Linux, FreeBSD and the ability to read packet captures (Wireshark)

LI-JK3

LI-HybridAt Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

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About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.   We're looking for an experienced Manager, Designated Support to join our Product Support team.  This is a hybrid role, going in to our Escazú office 3 days a week.  Reporting to the Senior Director of Global Focal Support, you'll be responsible for:

Leading and mentoring a team of support engineers, ensuring process adherence and technical development.

Managing escalations and engaging with customers on critical support issues.

Overseeing team operations, including shift scheduling, PTO management, and training programs.

Driving continuous improvements in support processes to ensure timely and high-quality customer issue resolution.

Collaborating cross-functionally with Sales, Product, and Technology teams to align customer support with business objectives.

What We're Looking for (Minimum Qualifications)

3+ years of experience as a support manager, including escalation management and people leadership

5+ years of experience as a Support Engineer/Senior Support Engineer, working with networking or web security products

Strong knowledge of enterprise networking and security, including VPN technologies, authentication systems (LDAP, MS AD), and network security protocols (SSL/TLS, Firewall, IDS/IPS)

Proficiency in troubleshooting network-related issues using tools such as Ping, Traceroute, MTR, and Wireshark

Excellent verbal and written communication skills in English

What Will Make You Stand Out (Preferred Qualifications)

Bachelor of Science in Computer Science, Engineering, or equivalent advanced industry certifications.

Experience with Linux, Unix, or FreeBSD operating systems.

LI-BH1#LI-Hybrid

 At Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

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DMarket, recently acquired by Mythical Games, makes the secure purchase and trade of virtual items possible through our blockchain-enabled marketplace. Mythical Games is a Venture-backed game technology company powering the next generation of players, games, and studios.  Our goal is to launch exceptional video games that leverage distributed ledger tech while also providing a platform that will allow other game developers to do the same. At Mythical Games, we are proud of our ‘People First’ culture. We believe that it takes great people and culture to make great products.  By treating each other with empathy and respect, we can live fulfilling lives outside of our jobs while also creating exceptional work.We are looking for a Customer Support Specialist to join our growing team and help us increase our customers’ satisfaction levels. Required skills:

1+ years of Customer Support experience; Interested in gaming industry; Literacy, responsibility, attention, stress resistance are a must; Excellent communication skills and customer-oriented approach, will to go extra mile; Ability to multitask; Upper-intermediate level of English; Crazy-fast typer; Being a confident Steam user is required; Fintech experience would be a great advantage.

Responsibilities:

Provide written support for customers in chats, tickets, instant messengers, social media — no calls; Communicate with users in English/Ukrainian; Communicate internally with other departments (marketing, antifraud, developers, etc.); Address customers’ inquiries to relevant departments by creating tickets; informing the customers about these tickets’ resolution; Be flexible in a dynamic environment, quick-paced changes are constant.

Location: Only Ukraine; Remote Work Hiring process: ✅Intro call with a Recruiter → ✅ Test Task → ✅Technical Interview → ✅Reference Check → ✅Offer We offer: 

Team of like-minded professionals who understand your game passion; Work in an international product company - Mythical Games is the resident of Diia City; Competitive financial reward; Health care starting on your first working day; 22 paid vacation days, paid sick leaves and other personal days in accordance with the company's internal policies; Flexible working hours; Referral bonuses; Financial support and PTO in case of special occasions governed by the internal policies of the company. Our team values ersity and believes that it strengthens our games, products, and communities.  We strongly encourage POC, folks with disabilities, those belonging to the LGBTQIA+ communities, and people across all gender to apply.  If you need assistance with accommodations due to a disability, please reach out to [email protected]. We’ll be with you as soon as possible; our goal is to ensure an accessible and equitable interview process.

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About Figure Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures – everything from dream home renovations and debt consolidation to small business formation. In seven years, we’ve become the country’s #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, we’re a “unicorn” – a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years.  Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value iniduals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us! Wealthfront Career-Launching Company  Figure Series D Announcement About the Role We are looking for customer service teammates to join a growing segment of our company. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our prospects and customers. Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy. What You’ll Do

Be the first point of contact and advocate for our customers Handle customer inquiries via omni-channel communication (phone, chat and email) and process applications with exceptional customer service  – and ideally leading to improved brand recognition, loyalty, and referrals  Educate customers on Figure and our products with knowledge and enthusiasm Gather and share key insights that assist in improving Figure’s products, services, and customer experience generally Provide technical support and troubleshooting with patience – whether it’s a glitch or a customer needing help navigating our digital processes  Conduct video notary sessions with attention to detail and professionalism; maintain thorough follow up with stakeholders as needed (once licensed as e-notary – see section below) Participate in company sponsored training and licensing programs to expand your skillset and the team’s overall capabilities Contribute to an exciting and vibrant office environment and team dynamic

What We Look For

1+ years in a customer facing role BA/BS from an accredited university (preferred) Proven background in being a dependable and reliable team player Flexibility and adaptability to ongoing refinements in process and structure Confident, friendly, and compassionate communication skills Ability to become a licensed e-notary including passing the Figure and state required background check Successfully complete the required compliance trainings A positive and problem-solving approach to customer service   Ability to instill trust and rapport with prospects and customers Process-driven organizational skills   A quick and flexible learning >

How We Operate This is a full time role based on a 40-hour work week. Schedules are assigned after training, and operate on a shift bid structure. In order to promote the best performance possible, top performers are able to bid for their preference in shifts first. Hours of operation are M-F 6am-9pm Pacific and Sat-Sun 6am-5pm Pacific.  Salary

Compensation Range: $22/hr, with an additional compensation of $24/hr for hours worked between 6pm - 9pm pst Monthly Bonus: Can range anywhere from $0 - $1,300/month. Average bonus earned is $570/month

Benefits

Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

LI-SB1

LI-Hybrid

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Who We Are: Alpaca is a US California headquartered brokerage infrastructure technology company and self-clearing broker-dealer, delivering execution and custody solutions for Stocks, ETFs, Options, Cryptocurrencies, and more, and has raised over $170 million in funding. Amongst our subsidiaries, Alpaca is a licensed financial services company in multiple countries, and we serve hundreds of financial institutions globally such as broker-dealers, investment advisors, hedge funds, and crypto exchanges. Alpaca’s globally distributed team members bring in erse experiences such as engineers, traders, and brokerage professionals to achieve our Mission of opening financial services to everyone on the planet. We are also deeply committed to open-source contributions and fostering a vibrant community. We will continue to enhance and improve our award-winning developer-friendly API and the infrastructure behind it. Our Team Members: We’re a team of 150+ globally distributed members who love working from our favorite places worldwide. Our team spans the USA, Canada, Japan, Hungary, Nigeria, Brazil, the United Kingdom, and more! We’re looking for candidates eager to join Alpaca’s growing organization, who are excited about our Mission of “Open financial services to everyone on the planet and share our Values of “Stay Curious,” “Have Empathy,” and “Be Accountable.”  

Things You Get To Do:

Assist clients and broker partners by being the first point of contact on service needs and issues

Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks.

Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items.

Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.

Ensure new business paperwork is accurately and successfully submitted.

Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment

Ability to independently make decisions within general guidelines

Basic understanding of KYC and client onboarding processes

Who You Are (Must-Haves):

Excited about Alpaca’s mission and what we’re building

One to two years of experience in the securities industry.

FINRA Series 7 license

Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment

Must have strong written and communication skills

Experience with FINRA, Federal, and SEC regulations

Ability to collaborate and work effectively in a remote team environment

Must possess the ability to adapt to a changing business and regulatory environment

Enjoys challenges and taking ownership of new responsibilities

Assist clients and broker partners by being the first point of contact on service needs and issues

Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks.

Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items.

Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.

Ensure new business paperwork is accurately and successfully submitted.

Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment

Ability to independently make decisions within general guidelines

Basic understanding of KYC and client onboarding processes

Excited about Alpaca’s mission and what we’re building

One to two years of experience in the securities industry.

FINRA Series 7 license

Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment

Must have strong written and communication skills

Experience with FINRA, Federal, and SEC regulations

Ability to collaborate and work effectively in a remote team environment

Must possess the ability to adapt to a changing business and regulatory environment

Enjoys challenges and taking ownership of new responsibilities

Startup experience

How We Take Care of You:

Competitive Salary & Stock Options Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. In Japan, you are offered local benefits. Internationally, this includes a stipend value to offset medical costs.    New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Work with awesome hard working people, super smart and cool clients and innovative partners from around the world

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a erse workforce. Recruitment Privacy Policy

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Cryptio

Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We have raised $26m to date and are backed by tier-1 crypto and non crypto investors: Point Nine, 1kx, BlueYard, Tim Draper, Alven and Ledger Cathay. Some of our clients include top institutions like Circle, Uniswap or the Government of El Salvador.

We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. And we're playing to win.

About the role

Cryptio is looking for an enthusiastic crypto native graduate to join our Customer Operations team as a Customer Support Executive.

This is a great opportunity to develop your career in an early stage Customer Operations function at a fast paced start-up.

Alongside delighting our customers day in, day out, you’ll have the ability to build out and inform process improvements to improve stakeholder outcomes in the long term too.

We’re bringing certainty to counting crypto assets for some of the largest companies in Web3 and this is an amazing chance to join us on our growth journey.

Responsibilities

• Deliver top-tier, timely customer support to all of Cryptio’s customers through Zendesk

• Liaise with internal stakeholders to efficiently solve customer problems

• Report product malfunctions and act as a voice of the customer in product discussions

• Share feature requests and effective workarounds with team members

• Gather customer feedback and share with our Product, Sales and Marketing teams

• Take responsibility for building out new processes where they don’t already exist

• Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business

• Drive improvements in overall customer experience by owning some areas of project delivery

Requirements

• You’re crypto-native and have extensive knowledge of the Web3 space

• You love deep ing on problems and coming up with solutions

• You’re comfortable with remote working environments

• You have excellent communication skills and love to speak directly with customers

• You can multi-task, prioritise and are happy working independently

• You bring patience and empathy when handling tough cases

Tools we use

• Zendesk

• Linear

• Excel

• Notion

• Slack

Benefits

✨ Fully-Remote / Hybrid – The choice is yours! 🌍🏡

🎉 25 Days Paid Holiday + Bank Holidays + Your Birthday Off 🎂

⭐️ Earn an extra day of annual leave for every year you're at Cryptio 🎁

💰 401K plan with 4% employer matching towards your future! 💼

🏥 Private Health, Dental and Vision via United Healthcare! 🦷💊

👶 Attractive Maternity and Paternity Policies for your growing family 👨‍👩‍👧‍👦

🏥 Life Insurance up to $100k - contributions paid by Cryptio! 💼

💪 Gym Classes or Spa Treatments with ClassPass or gym reimbursement! 🧘‍♂️

💻 Apple MacBook Pro – The best tech at your fingertips! 💻✨

💵 $200 Workplace Budget to create your perfect home office! 🏠💼

📚 Training and Development Budget – Invest in yourself and grow! 🚀

⬇

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User Interviews is hiring a remote Support Specialist I (MT/PT). This is a full-time position that can be done remotely anywhere in the United States.

User Interviews - The user research system for teams of any size.

1Password is hiring a remote Customer Support Technical Representative. This is a contract position that can be done remotely anywhere in Netherlands.

1Password - The world's most-loved password manager.

About Us:

Shuffle.com is rapidly becoming a leader in the cryptocurrency, sports, and gambling industry. As we continue to grow, we’re looking to expand our Player Support team, which is dedicated to delivering exceptional service to our players.

The Role:

As a Player Support Representative, you’ll be the primary point of contact for our players, ensuring they have the best possible experience on our platform. Your role will involve assisting players with any queries they may have and helping them fully enjoy what Shuffle.com has to offer. All interactions with our players will take place via chat - no phone calls!

What We’re Looking For:

You don’t need previous experience in the cryptocurrency, sports, or gambling industries; we’re prepared to provide all the necessary training on the job. What matters most is your quick thinking, excellent communication skills, and ability to offer personalised attention to our players.

Ideal Candidate:

• Customer-Focused: You’re passionate about providing top-notch customer service and can maintain a player-centric approach in all interactions.
• Resilient & Quick-Thinking: You can think on your feet and handle player queries with confidence and ease.
• Eager to Learn: You’re excited about the opportunity to grow with us and develop your career.

Key Responsibilities:

• Live Chat Support: Deliver high-quality, fast customer support via live chat.
• Client Focus: Maintain a strong dedication to player satisfaction and client focus in all your interactions.
• Attention to Detail: Demonstrate a keen eye for detail and excellent problem-solving skills.
• Professional Communication: Address and resolve player inquiries in a timely, professional manner, ensuring every player feels valued.

Skills & Attributes:

• Proactive & Adaptable: You have a proactive personality and a strong willingness to learn and adapt to new challenges.
• Strong Communicator: You’re proficient with computers and have excellent written communication skills, with a focus on correct grammar.

Why Shuffle.com?

This role is perfect for someone looking to be part of a rapidly growing company where you can collaborate and help us build something great. We’re committed to creating an inclusive team environment where everyone can thrive, have fun, and grow together.

How to Apply:

If you’re passionate about delivering outstanding customer service and want to advance your career with a company at the forefront of the sports and gambling industry, we’d love to hear from you.

Application Assessment:

Communication is key to this role, as you’ll be the face of our online platform, directly engaging with players. Show us your communication skills by striking the right balance between being factual and persuasive, while letting your personality shine through in your writing.

UserTesting is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

UserTesting - The human insight platform.

Chainlink Labs is looking to hire a Blockchain Support Analyst - EMEA to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

About Us:

Phala Network is a next-generation cloud platform that provides a low-cost, user-friendly trustless environment, making zero-trust computing accessible to a broad range of developers. By leveraging a hybrid infrastructure including Trusted Execution Environments (TEEs), blockchain, Multi-Party Computation (MPC), and Zero-Knowledge Proof (ZKP), Phala delivers flexible, open-source, and affordable verification solutions for any developer, in any type of program.

KPIs

• Retention Rate: Ensure 85%+ of paid users stay after 6 months.
• Expansion Revenue: Increase average vCPU usage per user by 20-30% in 6 months.
• User Engagement: Ensure >80% of users deploy at least one workload per month.
• Customer Satisfaction (CSAT): Achieve 4.5+/5 rating from user feedback.
• Upsell Conversions: Convert 20%+ of existing users to higher vCPU plans.

Expectations

• Be the voice of the customer internally—ensure product, support, and sales align with user needs.
• Regularly meet and analyze top-paying users for upsell opportunities.
• Build and automate onboarding & user education (docs, videos, webinars).
• Set up a low-touch/high-scale support system—use AI/chatbots to handle common issues, human support only for high-value cases.

Hiring Requirements

• Prior Experience: 2-5 years in SaaS, Cloud, or Web3 customer success / account management.
• Skills: Strong relationship management, data analysis, and retention strategies.
• Bonus: Background in cloud computing, confidential computing, or crypto is a plus.
• High ROI Traits:
  • Growth mindset (looks for upsell & expansion opportunities).
  • Process-driven (can automate customer workflows efficiently).
  • Technical enough to understand vCPUs, cloud workloads.

Compensation Suggestion:

Base: $50K

Location: Working remotely. Asia timezone is better.

About the Company

Relay Commerce is an e-commerce enablement platform offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools. The Relay suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants.

The Relay ecosystem currently consists of eight software products that accelerate merchant revenue growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics, and subscription management. Relay’s suite of products are established as key revenue generation tools for innovative e-commerce merchants worldwide.

About the Role

The Customer Success team is the first line of contact for our merchant customers. The Customer Success Manager (CSM) role is the key to leading the team to help merchants minimize the time it takes to see positive ROI from Relay’s products. The Customer Success Manager oversees a team of Customer Success Specialists (CSS), who are product experts and problem solvers. The Customer Success Specialists help train customers on how to set up workflows in the product, and help users troubleshoot issues and overcome roadblocks. 

The Customer Success team interacts with customers day-to-day, and has significant responsibility as the voice of the Relay team. Every team member, from CEO to CSS, strives to project a positive, helpful, and professional image. The manager role helps train the Success team and manage team KPIs. Finally, the CSM role helps inform product development by proactively contributing insights from customer interactions that close any gap between product features and customer needs.

About the Product

Peel Insights is our retention data analytics platform for seven-figure and larger D2C and e-commerce brands. It helps data-driven and customer-obsessed D2C brands by providing insights that improve retention, boost LTV, and increase repeat revenue.

Peel powers customer and retention data analytics for hundreds of Shopify and Shopify Plus brands. D2C brands not on Shopify can also use Peel seamlessly.

**

• Manage a team of Customer Success Specialists, providing mentorship, support, and performance management.
• Ensure all qualified customers see a ROI (return on investment).Develop and execute a customer success strategy that aligns with the company's goals and objectives.
• Collect feedback from customers on the product and work with the product team to ensure that customer needs are addressed in product development.
• Be responsible for customer retention and growth, including contract renewals and identifying opportunities for upselling and cross-selling.
• Track customer metrics such as product usage, engagement, and satisfaction to ensure your book of business is optimally managed.
• Ensure that customer data is accurate, up-to-date, and securely managed.
• Serve as the “voice of the customer” and provide feedback to Product and Marketing teams on how we can better serve our customers.
• Continuously learn about the industry, the market, and the product to stay up-to-date and provide the best possible support and advice to customers.

**

• Organization: the CSM is comfortable establishing processes and frameworks to manage the Customer Success specialists.
• Sense of ownership: the CSM is excited to build the customer success function and grow with the team to build a best in class Customer Success organization.
• User-first mindset: the manager approaches problems by first understanding the user’s needs. You’re obsessed with helping Relay’s merchants do their day-to-day jobs better.
• Empathy: the manager can effectively put themselves in the shoes of a user and articulate what their needs are to developers, Product Managers, marketers, and the CEO.
• Collaborate cross-functionally: the manager is comfortable working across internal teams (product, marketing, leadership) to effectively communicate customer needs internally and communicate product and marketing features externally.
• Problem solver: the manager can approach problems in a logical, structured way; can help customers brainstorm solutions, or know when to elevate requests to technical support.
• Strong communicator: the manager is an attentive and active listener, and can explain & interact with customers with a positive tone.
• Proactive: surfaces product suggestions, concerns, and insights fearlessly and with a sense of ownership.
• Demonstrate Relay’s Core Values in all professional interactions: 1) Urgency & Action 2) Customer Focus 3) Problem-Solving 4) Open Communication 5) Collaboration & Diversity.

**

• Proven experience managing a team in a Customer Success, Account Management, or similar role.
• Experience working collaboratively with technical counterparts like Developers, Product Managers, and Designers.
• Experience building and leading Customer Success functions like support ticketing systems, customer feedback logging, customer segmentation, and bug reporting systems.
• The CSM excels at written and oral communication skills, with the ability to write documentation and interface verbally on video calls with both customers and internal teams.
• Direct industry experience in e-commerce or B2B SaaS; ideally experience working with SMB customers on Shopify or other e-commerce platforms.
• Experience and proficiency in using systems like Hubspot, Notion, and other tools of the trade, and an enthusiasm to adapt and learn new tool sets as we evolve.
• Minimum 5+ years experience in Customer Success, or consultative customer facing roles like Sales, Account Management, Customer Success and the like.

**

• Initial Screen with People Ops Manager - 30 Minutes
• First Round Interview with Head of Customer Success - 30 Minutes
• Skills Assessment - 5 Business Days to complete
• Final Interview with Chief Revenue Officer - 45 Minutes
• References
• Offer

**

• Work From Home Stipend
• Therapy/Mental Health Reimbursement
• Paid Parental Leave
• Flexible Time Off
• Annual Company Retreat
• Company Swag

Relay Commerce is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Rocket Money is hiring a remote Team Leader, Customer Support. This is a full-time position that can be done remotely anywhere in the United States.

Rocket Money - The money app that works for you.

What is AgentFire?

AgentFire.com is a SaaS company providing top-rated real estate websites to agents, teams, and brokerages across the USA & Canada.

Our unique, tiered-design approach ranges from express setups to fully custom websites, supported by a marketplace rich with add-ons and integrations for PPC, CRM, and more. This ensures our clients get sites perfectly tailored to their budgets and goals.

We're proud to be the highest overall-rated real estate web platform in the industry on all major review platforms—so managing projects and exceeding client expectations is easy and rewarding!

Plus, our amazing team chemistry speaks for itself! Check out our Glassdoor reviews here:

**

The Role: As a Project Manager, you're the primary contact for clients throughout their project lifecycle. You'll:

• Manage multiple client projects simultaneously, ensuring smooth progress and timely completion.
• Lead client-facing meetings via screen share, clearly presenting updates and guiding clients through each stage.
• Coordinate tasks and resources across internal teams (design, development, sales, and support).
• Keep projects organized using ClickUp, clearly maintaining timelines, deliverables, and priorities.
• Proactively solve issues and remove roadblocks to keep projects on track.
• Suggest workflow and process improvements for greater efficiency and client satisfaction.

Performance Goals:

• 30 Days: Learn our platform, workflows, and client communication style. Begin actively supporting client projects.
• 60 Days: Fully own multiple projects, comfortably lead client meetings, and efficiently coordinate internal resources.
• 90 Days: Become a key member of the PM team, confidently improving processes and consistently delivering exceptional client experiences.

Requirements:

• Language: Fluent English (written and spoken clearly; slight accent is okay).
• Experience:
  • 2+ years as a Project Manager, preferably in SaaS, website design, or digital services.
  • Skilled at managing multiple concurrent projects.
• Tech Savvy: Familiar with project management tools (ClickUp, Asana), CRM (HubSpot), and team communication (Slack).
• Soft Skills:
  • Exceptional communication, professional presence, and empathy in client interactions.
  • Strong organizational and problem-solving skills.
  • Leadership and initiative to make decisions independently.

Compensation, Benefits & Hours:

• Hourly Rate: $12–$18 USD/hr (based on experience)
• Work Hours: 40 hours per week, aligned primarily with EST time zone.
• Remote: Fully remote (must be able to reasonably work within EST hours)
• Growth Potential: Excellent opportunities for career advancement as our company continues rapid growth!

**Work Hours:

**

Software we use:

• CRM: Hubspot
• Team Communication: Slack
• Prospecting Tools: RealTrends, Zillow, LinkedIn Sales Navigator
• Project Management: Asana
• Virtual Meetings: Google Meets

How to Apply:

Please complete our job application form (it's linked with the JD, but you can also find it here) — Please note you'll be asked to record a short video so we can get to know you better! 📽️

Orca is looking to hire a Community Support Associate to join their team. This is a full-time position that can be done remotely anywhere in Asia.

Toku is looking to hire a Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

FullStory is hiring a remote Senior Manager, Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

FullStory - Digital experience analytics, session replay, heatmaps.

We are looking for a Technical Support & Onboarding Specialist to lead customer onboarding, manage technical support inquiries, and enhance product adoption. This role ensures a smooth customer journey from initial setup to full implementation, bridging the gap between technical support and customer success.

As an Onboarding Specialist, you will conduct onboarding meetings, guide customers through account setup, troubleshoot technical issues, and provide best-practice recommendations. Your goal is to eliminate roadblocks, enhance retention, and drive product adoption.

You will become a key member of a young, exciting and growing tech company. 

**

**

• Lead onboarding meetings, product tours, and training sessions to ensure a smooth setup.

• Understand customer needs and tailor the onboarding experience to their goals.

• Proactively eliminate roadblocks related to setup, implementation, and support issues.

• Equip customers with best practices and resources to maximize their success with BriteBiz.

**

• Manage and resolve customer inquiries via Intercom, ensuring timely responses.

• Assist with technical troubleshooting. 

• Conduct end-to-end testing to ensure system reliability.

• Work closely with the customer success team to support retention and engagement efforts.

Documentation & Continuous Improvement

• Develop and update knowledge base articles, FAQs, and interactive guides.

• Identify and act on customer feedback to improve the onboarding process and product adoption.

• Implement onboarding tools and automation to enhance efficiency.

What We’re Looking For

**

**

Product Expertise – Ability to develop a deep understanding of BriteBiz features to provide accurate, efficient support and address customer inquiries with confidence.

Problem-Solving & Adaptability – Quick thinking and real-time problem-solving to assess customer needs, recommend solutions, and configure BriteBiz to align with their workflows.

Project Management – Ability to manage multiple projects efficiently while staying flexible and taking on erse responsibilities in a dynamic startup environment.

**

Process-Driven Mindset – Experience optimizing onboarding workflows and improving documentation.

Bonus Qualifications & Experience

• Experience in running an event or venue management.

• Familiarity with accounting platforms such as QuickBooks or Xero.

• Previous experience with customer support software such as Intercom or Zendesk.

• Previous experience working with SaaS CRM or business management platforms.

What We Offer

• Career growth in a fast-paced SaaS company.

• Remote/hybrid flexibility

• Ongoing learning & development opportunities.

• Competitive salary based on experience.

• Global exposure, working with customers across Europe and North America.

We are looking for a Technical Support & Onboarding Specialist to lead customer onboarding, manage technical support inquiries, and enhance product adoption. This role ensures a smooth customer journey from initial setup to full implementation, bridging the gap between technical support and customer success.

As an Onboarding Specialist, you will conduct onboarding meetings, guide customers through account setup, troubleshoot technical issues, and provide best-practice recommendations. Your goal is to eliminate roadblocks, enhance retention, and drive product adoption.

You will become a key member of a young, exciting and growing tech company. 

**

**

• Lead onboarding meetings, product tours, and training sessions to ensure a smooth setup.

• Understand customer needs and tailor the onboarding experience to their goals.

• Proactively eliminate roadblocks related to setup, implementation, and support issues.

• Equip customers with best practices and resources to maximize their success with BriteBiz.

**

• Manage and resolve customer inquiries via Intercom, ensuring timely responses.

• Assist with technical troubleshooting. 

• Conduct end-to-end testing to ensure system reliability.

• Work closely with the customer success team to support retention and engagement efforts.

Documentation & Continuous Improvement

• Develop and update knowledge base articles, FAQs, and interactive guides.

• Identify and act on customer feedback to improve the onboarding process and product adoption.

• Implement onboarding tools and automation to enhance efficiency.

What We’re Looking For

**

**

Product Expertise – Ability to develop a deep understanding of BriteBiz features to provide accurate, efficient support and address customer inquiries with confidence.

Problem-Solving & Adaptability – Quick thinking and real-time problem-solving to assess customer needs, recommend solutions, and configure BriteBiz to align with their workflows.

Project Management – Ability to manage multiple projects efficiently while staying flexible and taking on erse responsibilities in a dynamic startup environment.

**

Process-Driven Mindset – Experience optimizing onboarding workflows and improving documentation.

Bonus Qualifications & Experience

• Experience in running an event or venue management.

• Familiarity with accounting platforms such as QuickBooks or Xero.

• Previous experience with customer support software such as Intercom or Zendesk.

• Previous experience working with SaaS CRM or business management platforms.

What We Offer

• Career growth in a fast-paced SaaS company.

• Remote/hybrid flexibility

• Ongoing learning & development opportunities.

• Competitive salary based on experience.

• Global exposure, working with customers across Europe and North America.

Mural is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Argentina.

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monday.com is a Work OS that lets organizations manage all their work in one place. And like our platform, we are committed to building an organization with one shared mission.

We believe that the most effective teams are built on skills and passion, which is why in our recruitment process, in addition to learning about your background and experience, we really want to understand who you are and what empowers you.

The Data Group is responsible for building and evolving the platform’s data foundation that powers our products and impacts millions of users daily.

We’re seeking an Engineering Backend Team Lead to guide and mentor a talented team of engineers, own critical tier-1 services, and help scale Monday's platform data architecture to new heights.

• Build, lead, and mentor a team of backend engineers, fostering professional growth and collaboration.

• Enhance monday data layer to create a dynamic, customizable layer that supports any application and use-case.

• Evolve our architecture and engineering to support the ever growing scale of users, features and data.

• Design and build critical tier 1 services capable of serving ten thousand requests per second with a four-nine availability level.

• Collaborate with cross-functional teams to integrate data solutions seamlessly into the platform and support erse use cases.

• Our stack - node.js, Cassandra, Kafka, CDC, MySQL, Ruby on Rails

• Experience managing a team and leading projects hands-on from start to finish

• Extensive experience with backend development, particularly in designing and maintaining scalable, high-performance systems and APIs.

• Exceptional communication and interpersonal skills, capable of effectively conveying technical concepts to both technical and non-technical stakeholders.

• A growth mindset, including strong analytical, inquisitive, and data-driven experiences

• Adept at working in fast-paced, dynamic environments, with the ability to adapt to changing priorities and requirements

• Proven problem-solving skills, with the ability to break down complex requirements into actionable tasks.

Engineering Backend Team Lead (Data Org)