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PathPilot about 1 month ago
cafulltimesan franciscous / menlo parkus / remote (us)
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About the Company

Many software companies use session replays to better understand how users experience their products. But the truth is, few have the bandwidth to sift through hours of recordings to unlock the valuable insights buried within.

Enter - PathPilot. We turn software user session replays into short, digestible, and actionable highlights that help our customers (those same software companies) build products that are more intuitive, reliable, and profitable. We’re a very small team using a mix of humans and AI to achieve this today, with more capabilities rolling out soon. Also, we’re backed by Y-Combinator.

About the Role

We’re seeking an organized, proactive, and resourceful Operations Specialist to lead daily operations of generating software session replay highlights for customers. To succeed in this role, you’ll need to be deeply customer-obsessed and have strong attention to detail. This role will require a mix of hands-on operational work as well as management of other ops contractors.

Key Responsibilities

* Work directly with customers to understand their needs and deliver value

* Oversee daily operations team activities and ensure we meet customer SLAs
* Analyze and improve operational processes to enhance productivity
* Track and report on operational metrics and KPIs
* Manage or collaborate with a team of contractors

Additional Responsibilities

* Collaborate with product and engineering to improve operational tools and processes

* Collaborate with sales to deliver high-value demos that lead to conversion

Basic Qualifications

* Very strong attention to detail

* Strong analytical and problem-solving skills
* Excellent communication and project management abilities
* A positive attitude and desire to work at a small startup
* Interest in helping a erse set of companies build great software

Preferred Qualifications:

* 2+ years of experience in operations or related field

* Experience in QA or UX Design 
* Able to join the team for occasional coworking in the SF Bay Area

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