Vantage Data Centers
11 months ago
location: remoteus ashburnvirginia
Title: Customer Experience Specialist
NA
Location: Ashburn United States
Job Description:
About Vantage Data Centers
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate ersity and intentionally seek out opportunities to learn from one another’s experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Customer Experience Department
The Customer Experience (CE) department at Vantage Data Centers is dedicated to managing and enhancing all aspects of customer relationships from the inception of the lease throughout the entire customer lifecycle. We ensure that data modules are delivered, monitored, and maintained according to contractual agreements, proactively supporting customer requests and audits to demonstrate compliance and performance.
The CE department provides customers with visibility into the performance and maintenance of their data modules through our Portal. We track and report on customer service levels (SLAs), generate regular reports, analytical insights, and forecasting for Operations and the Executive Leadership team. Our team focuses on developing and enhancing processes, seeking out areas for improvement, and implementing plans to elevate the customer experience. Our team fosters a culture of collaboration, innovation, and continuous improvement, valuing each member’s contributions and encouraging professional growth.
The Customer Experience department works closely with all Vantage departments-such as Sales, Real Estate, Operations, Construction, and Solutions Architecture/Engineering-to ensure customer success throughout construction, delivery, and ongoing operations. By improving inter-departmental communication and influencing organizational practices, we contribute to our commitment to providing world-class service as we scale.
Position Overview
This role can be Remote in the US or based at one of our US locations:
Denver, CO; Phoenix, AZ; Santa Clara, CA; or Ashburn, VA. in alignment with our flexible work policy. (3 days on site required, 2 days flexible)
Vantage Data Centers is seeking an ambitious, self-motivated, detail-oriented, and resourceful Customer Experience Specialist to support the Customer Experience (CE) team. In this role, you will act as a key support point for both the CE team and Vantage’s customers, ensuring administrative and operational needs are met efficiently. You will also serve as a liaison across various departments, acting as a facilitator within the CE team to support customer requests and improve customer satisfaction. This role will focus on improving inter-departmental communication, developing and enhancing processes, seeking out areas of improvement, and developing plans to implement them. By streamlining processes and enhancing communication, you will directly contribute to increased customer satisfaction and operational efficiency, driving the company’s success as we scale.
The daily responsibilities of this role include managing customer requests and documentation, scheduling and coordinating meetings, and supporting day-to-day activities such as MBR/QBR preparation, construction communications, and customer audits. A successful candidate will work closely with Technical Account Managers (TAMs), proactively identifying areas for improvement and acting as a bridge between teams. You will coordinate with Sales, Real Estate, Operations, Construction, Solutions Architecture/Engineering, and various other teams to ensure excellent customer service. Your contributions will help us exceed customer expectations, foster long-term partnerships, and maintain our reputation for excellence in the data center industry. This role provides an excellent opportunity for someone looking to master the intricacies of data center customer experience, with opportunities to influence the organization and advance within the team.
Essential Job Functions
Administrative Support & Facilitation:
- Serve as the primary administrative support for the Customer Experience (CE) team, facilitating efficient operations and communication.
- Act as a lead facilitator within the CE team, improving inter-departmental communication and collaboration.
Process Improvement & Development:
- Develop and enhance processes and procedures for customer support and administrative tasks.
- Proactively seek out areas for operational improvement and develop plans to implement them.
- Influence the organization by contributing to initiatives that enhance customer satisfaction and operational excellence.
Operational Reporting & Coordination:
- Coordinate with Technical Account Managers (TAMs) to develop reports on operational performance, compliance with SLAs and deliverables, and financials through regular business reviews and reports.
- Manage the preparation and coordination of presentations for Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) in collaboration with the Standards & Transformation (S&T) team.
Customer Relationship Management:
- Develop an understanding of customers’ businesses and proactively establish and maintain strategic internal and external relationships.
- Schedule and coordinate meetings with customers to facilitate effective communication and operations.
Customer Communication & Notifications:
- Oversee various customer notifications, ensuring timely and accurate communication with customers.
- Field customer requests via the Customer Portal, providing timely and accurate response to enhance customer satisfaction.
- Maintain customer distribution lists, ensuring accurate and up-to-date communication channels.
Project and Ticket Management:
- Manage customer access requests throughout their lifecycle, ensuring a seamless customer experience.
- Monitor and manage the Customer Experience ticket queue, addressing issues promptly to maintain service quality.
- Submit tickets on behalf of TAMs for various requirements, including new portal dashboard creation.
Cross-Functional Collaboration:
- Act as a liaison between departments to improve communication and collaboration, influencing organizational practices.
- Collaborate with the Real Estate team and other departments to keep the CE team informed of project timelines and deployments.
- Partner with billing and accounting teams on customer billing processes related to CE activities.
Documentation & Reporting:
- Develop, refine, and coordinate documentation of activities within the CE team to maintain high standards of customer service and internal communication.
- Coordinate the preparation and review processes for Service Action Reviews (STAR).
Additional Duties:
- Handle additional duties as assigned by Management.
Job Requirements
Education:
- Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field, or equivalent experience.
Experience:
- Minimum of 2 years of experience in one or more of the following areas: Data Center Operations, Project Management, Customer Support, or Sales.
- Experience in the Data Center Industry or Critical Operations is strongly preferred.
- Experience with contract management and administration is preferred.
Skills:
- Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Project, and Visio.
- Strong problem-solving skills with the ability to troubleshoot and resolve customer requests effectively.
- Excellent verbal and written communication skills.
- Ability to manage time effectively and handle multiple tasks and clients simultaneously.
- Strong interpersonal skills, including motivation and negotiation abilities.
- Exceptional organizational skills and keen attention to detail.
- Travel required is expected to be up to 5-15% but may increase over time as the business evolves.
Physical Demands and Special Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.
Additional Details
- Salary Range: $90,000 – $100,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)
- This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
- Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.
#LI-Remote
#LI-SG1
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don’t meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
About Affine
Affine is building an incentivized RL environment that pays miners for incremental improvements on tasks like program synthesis and coding. Operating on Bittensor’s Subnet 120, we’ve created a sybil-proof, decoy-proof, copy-proof, and overfitting-proof mechanism that rewards genuine model improvements. Our vision is to commoditize reasoning—the highest form of intelligence—by directing and aggregating the work of a large, non-permissioned group on RL tasks to break the intelligence sound barrier.
Overview
Affine’s strength comes from its open, global network of miners, validators, and contributors competing to advance RL. As a Community Moderator & DevRel, you’ll be the bridge between our core team and the participants building on Affine, Bittensor’s Subnet-120. Your role is to guide, educate, and support the community while ensuring discussions remain productive, transparent, and aligned with Affine’s mission. This is a hybrid role: part community steward, part technical advocate. You’ll help keep the subnet healthy and growing while lowering barriers for new researchers and engineers to join the competition. Success means a thriving, self-sustaining community where contributors are empowered to participate, compete, and innovate.
Responsibilities
- Manage communications with validators and miners, ensuring clarity, fairness, and alignment with Affine’s goals.
- Support onboarding of new participants, helping them understand how to submit, improve, and compete with models effectively.
- Moderate community discussions to remain constructive, transparent, and mission-driven.
- Translate technical updates into clear, accessible guidance for developers and contributors.
- Maintain and improve documentation, tutorials, and educational materials to support the ecosystem.
- Collect and surface community feedback to the engineering team, helping to shape future improvements.
- Champion developer and researcher needs, ensuring participation remains rewarding and accessible.
Requirements
- Experience building and engaging with technical communities (e.g., open-source, crypto, ML/AI).
- Strong communication skills, with the ability to explain complex concepts simply and clearly.
- Familiarity with developer relations, community moderation, or technical advocacy roles.
- Understanding of decentralized networks, machine learning, or reinforcement learning (preferred).
- Comfortable balancing technical guidance with community management responsibilities.
- Proactive, collaborative mindset with the ability to foster trust and engagement across erse stakeholders.
$50000 - $74999 usdanywhere in the world
Position Overview
This is a fully remote work-from-anywhere position.
The Account Manager serves as the strategic liaison between clients and SiteCare's technical teams, responsible for ensuring exceptional client satisfaction while driving account growth through proactive website maintenance, optimization, and solution development. This role combines technical WordPress expertise with relationship management and leverages modern tools, including AI/LLM technologies, to deliver superior client outcomes.
Core Competencies
Technical Acumen & Digital Innovation
- Demonstrates strong understanding of WordPress ecosystems, including themes, plugins, and optimization best practices
- Proficiently utilizes AI and LLM tools to enhance workflow efficiency, content analysis, and problem-solving capabilities
- Maintains current knowledge of web technologies, SEO practices, and performance optimization techniques
- Effectively uses and optimizes workflows across platforms including Freshdesk, Buddy, ClickUp, and Slack
Client Partnership & Growth
- Develops and maintains strong client relationships while identifying opportunities for account expansion
- Proactively monitors client websites for optimization opportunities and potential issues
- Translates technical concepts into clear, actionable recommendations for clients
- Manages client budgets ranging from $1K to $10K+, ensuring optimal resource allocation
- Creates detailed proposals and quotes for additional services and improvements
Project & Communication Management
- Serves as the primary point of contact for client requests during business hours (9:00 AM - 5:00 PM EST)
- Utilizes both traditional and AI-powered tools for enhanced communication, including screen captures, video recordings, and documentation
- Collaborates effectively with development teams to scope, prioritize, and execute client requests
- Maintains clear documentation of client interactions, technical requirements, and project progress
Key Responsibilities
Client Success Management
- Effectively communicates SiteCare’s benefits and onboarding process for New Clients
- Develops and implements account growth strategies tailored to each client's business objectives
- Conducts regular account reviews to ensure service alignment with client needs
- Monitors and reports on key performance indicators (KPIs) for client websites
- Leverages data analytics and AI insights to provide strategic recommendations
Technical Operations
- Coordinates with development teams to implement maintenance and optimization solutions
- Uses LLM tools to assist in:
- WordPress analysis and troubleshooting
- Performance monitoring and reporting
- Documentation generation and maintenance
- Monitors website performance metrics and suggests improvements
Internal Collaboration
- Partners with development teams to ensure efficient project execution
- Contributes to the improvement of internal processes and procedures
- Shares knowledge and best practices across the team
- Participates in team training and skill development initiatives
Quality Assurance
- Ensures all deliverables meet SiteCare's high-quality standards
- Reviews and tests website changes before client deployment
- Maintains accurate documentation of all client-related activities
- Adheres to and helps evolve best practices and standard operating procedures
Required Skills & Qualifications
Technical Skills
- Proven experience with WordPress and related technologies
- Understanding of web hosting, DNS, and basic server management
- Familiarity with modern AI/LLM tools and their application in web management
- Experience with project management and communication platforms
Professional Skills
- Excellent written and verbal communication abilities
- Strong analytical and problem-solving capabilities
- Proven ability to manage multiple projects and priorities
- Experience in client relationship management and account growth
Tools & Technologies
- WordPress CMS and common plugins
- Project management tools (ClickUp, etc.)
- Communication platforms (Slack, FreshDesk)
- AI/LLM platforms for technical analysis and content optimization
- Documentation and knowledge base systems
Growth & Development
- Actively participates in continuing education and skill development
- Stays current with emerging technologies and industry trends
- Contributes to team knowledge sharing and best practices
- Helps identify and implement process improvements
This position requires a unique blend of technical expertise, client relationship skills, and innovative thinking to deliver exceptional value to SiteCare's clients while driving sustainable account growth.
Diversity, Equity & Inclusion
SiteCare is committed to creating a erse, equitable, and inclusive workplace where all employees feel valued, respected, and empowered to bring their authentic selves to work. We believe that erse perspectives lead to better solutions and stronger results for our clients. We actively encourage applications from iniduals of all backgrounds, experiences, and perspectives, including but not limited to differences in race, ethnicity, national origin, gender identity, sexual orientation, age, socioeconomic status, disability status, and veteran status. Our inclusive workplace supports our team members' growth while fostering innovation.
Die hey contact heroes stehen für Innovation im Kundenservice! Unser Fokus liegt auf der Bereitstellung erstklassiger Kundenservice-Lösungen. Mit über 500 Agent:innen sind wir bereits in 17 Ländern rund um die Uhr im Einsatz.
Wir sind stolz darauf, eine Plattform zu bieten, die von Teamgeist, Kreativität und kontinuierlicher Weiterentwicklung geprägt ist. Werde Teil unserer Community und gestalte mit uns die Zukunft des Kundenservice!
Wir suchen talentierte und kreative Köpfe, die Lust haben, spannende Projekte aktiv mitzugestalten. Dich erwartet ein dynamisches Arbeitsumfeld, vielfältige Aufgaben, Zusammenarbeit auf Augenhöhe und die Chance, deine Fähigkeiten weiterzuentwickeln.
Unser Wachstum spricht für sich: Aktuell suchen wir fast 100 weitere EU-Freelancer (m/w/d), um uns im Inbound-Kundenservice für einen namhaften Auftraggeber aus dem Telekommunikationssegment (Mobilfunk) zu unterstützen.
Aufgaben
Deine Mission:
- Annahme und eigenständige Bearbeitung eingehender Kundenanrufe, lösungsorientiert und effizient
- Professionelle, freundliche und serviceorientierte Kommunikation mit unseren Kund:innen
- Dokumentation und Pflege aller Kundenanliegen im CRM-System
- Sicherstellung von Servicequalität und Kundenzufriedenheit auf höchstem Niveau
Qualifikation
Dein Profil:
- Du erfüllst die Vorraussetzung als Freelancer zu arbeiten,
- Du verfügst über erste Erfahrungen im Kundenservice,
- Dein Arbeits-/Wohnort liegt in der EU (außerhalb Deutschland) oder Du wanderst demnächst aus
- Du hast sehr gute Deutschkenntnisse (C1/C2 nachweisbar),
- Eigenständige Arbeitsweise und hohe Zuverlässigkeit,
- Du hast einen sicheren Arbeitsplatz, der für Dritte nicht einsehbar und/oder zugänglich ist,
- Du verfügst über einen Schreibtisch, einen Bürostuhl, und die erforderliche Hardware (PC, zwei Monitore, Maus/Tastatur, Webcam, Headset),
- Du hast eine stabile Internetverbindung mit mindestens 50 Mbit/s (per Kabel).
Benefits
Unser Angebot:
- Einen fairen Vertrag und eine angemessene Vergütung deiner Freelancer-Leistung,
- Die Perspektive einer langfristigen Partnerschaft,
- Eine Zusammenarbeit auf (echter) Augenhöhe,
- Eine umfangreiche und persönliche Einarbeitung.
Klingt gut? Dann freuen wir uns auf deine Nachricht!
$54.72k – $90knon-tech
Plaid is hiring a remote Consumer Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.
Plaid - Develop the future of financial services.
customer successnon-techremote us
UserTesting is hiring a remote Senior Manager, Customer Success. This is a full-time position that can be done remotely anywhere in the United States.
UserTesting - The human insight platform.
$25000 - $48999 usdanywhere in the worldfull-time
We're Chargeback.io, a fast-moving startup helping online businesses protect their revenue by preventing chargebacks. We’re looking for an experienced Account Manager to join us as the face of our brand.
In this role, you’ll ensure our customers feel supported, the platform runs smoothly for them, and any issues get resolved quickly.
Word of mouth is our top source of new business, and you’ll be the main driver of it.
What You’ll Do
Be the primary point of contact for customers from day one
Provide onboarding and ongoing support via chat, email, phone, and video calls
Troubleshoot common platform issues and escalate when needed
Build long-term, trust-based relationships. Many clients stay with us for years
Identify client pain points and actively work to improve their experience
This is a relational role, not transactional. We’re seeking someone who can build deep client relationships and loves making customers feel heard, helped, and valued. Even when they can be demanding.
What You’ll Need
2+ years in B2B SaaS or fintech account management
Fluent English (spoken and written)
Quick thinking and problem-solving skills
Excellent communication: clear, kind, and confident
We’re not here to micromanage. You’ll have the freedom to lead and the responsibility to deliver.
You’ll join a lean team, work independently and remotely, and play a key role in helping our clients succeed and grow.
Next steps
Think this role could be a fit? Send us a quick video showing your face and answering:
Who you are: your name, where you live, and a bit about your background.
What excites you about this role?
Why you would be a great fit.
One achievement you are proud of.
What you like to do outside of work.
We are early in our journey and are looking for people who are ready to make an impact from day one. We look forward to seeing your video.
About Affine
Affine is building an incentivized RL environment that pays miners for incremental improvements on tasks like program synthesis and coding. Operating on Bittensor’s Subnet 120, we’ve created a sybil-proof, decoy-proof, copy-proof, and overfitting-proof mechanism that rewards genuine model improvements. Our vision is to commoditize reasoning—the highest form of intelligence—by directing and aggregating the work of a large, non-permissioned group on RL tasks to break the intelligence sound barrier.
Overview
Affine’s strength comes from its open, global network of miners, validators, and contributors competing to advance RL. As a Community Moderator & DevRel, you’ll be the bridge between our core team and the participants building on Affine, Bittensor’s Subnet-120. Your role is to guide, educate, and support the community while ensuring discussions remain productive, transparent, and aligned with Affine’s mission. This is a hybrid role: part community steward, part technical advocate. You’ll help keep the subnet healthy and growing while lowering barriers for new researchers and engineers to join the competition. Success means a thriving, self-sustaining community where contributors are empowered to participate, compete, and innovate.
Responsibilities
- Manage communications with validators and miners, ensuring clarity, fairness, and alignment with Affine’s goals.
- Support onboarding of new participants, helping them understand how to submit, improve, and compete with models effectively.
- Moderate community discussions to remain constructive, transparent, and mission-driven.
- Translate technical updates into clear, accessible guidance for developers and contributors.
- Maintain and improve documentation, tutorials, and educational materials to support the ecosystem.
- Collect and surface community feedback to the engineering team, helping to shape future improvements.
- Champion developer and researcher needs, ensuring participation remains rewarding and accessible.
Requirements
- Experience building and engaging with technical communities (e.g., open-source, crypto, ML/AI).
- Strong communication skills, with the ability to explain complex concepts simply and clearly.
- Familiarity with developer relations, community moderation, or technical advocacy roles.
- Understanding of decentralized networks, machine learning, or reinforcement learning (preferred).
- Comfortable balancing technical guidance with community management responsibilities.
- Proactive, collaborative mindset with the ability to foster trust and engagement across erse stakeholders.
Die hey contact heroes stehen für echte Innovationen im Kundenservice! Wir haben uns auf die Bereitstellung erstklassiger Kundenservice-Lösungen spezialisiert hat. Mit über 500 Agent/innen sind wir in mittlerweiel 17 Ländern rund um die Uhr und rund um den Globus im Einsatz.
Wir sind stolz darauf, eine Plattform zu schaffen, das von Teamarbeit, Kreativität und kontinuierlicher Weiterentwicklung geprägt ist. Werde Teil unserer Community und helfen Sie uns dabei, die Zukunft des Kundenservice zu gestalten!"
Wir sind stets auf der Suche nach talentierten und kreativen Köpfen, die Lust haben, an spannenden Projekten mitzuwirken. Bei uns erwartet dich ein dynamisches Arbeitsumfeld, spannende Projekte, eine Zusammenarbeit auf Augenhöhe und die Möglichkeit, deine Fähigkeiten weiterzuentwickeln.
Und der Erfolg gibt uns recht, wir wachsen weiter und suchen rund 100 weitere EU-Freelancer (m/w/d) für neue Inbound-Projekte unserer Auftraggeber.
Aufgaben
Deine Mission:
- Annahme und möglichst fallabschließende Bearbeitung eingehender Anrufe,
- Professionelle und serviceorientierte Kommunikation mit den Kunden,
- Erfassung und Dokumentation der Kundenanliegen im CRM-System,
- Sicherstellung einer hohen Servicequalität und Kundenzufriedenheit.
Qualifikation
Dein Profil:
- Du erfüllst die Vorraussetzung als Freelancer zu arbeiten,
- Du verfügst über mindestens 6 Monate Erfahrung im Kundenservice,
- Dein Arbeits-/Wohnort liegt im EU-Ausland oder Du wanderst bald aus
- Du hast sehr gute Deutschkenntnisse (C1/C2 nachweisbar),
- Eigenständige Arbeitsweise und hohe Zuverlässigkeit,
- Du hast einen Arbeitsplatz der für Dritte nicht einsehbar ist,
- Du verfügst über einen Schreibtisch, einen Bürostuhl, und die erforderliche Hardware (PC, zwei Monitore, Maus/Tastatur, Webcam, Headset),
- Du hast eine stabile Internetverbindung mit mindestens 50 Mbit/s (per Kabel).
Benefits
Unser Angebot:
- Einen fairen Vertrag und eine angemessene Vergütung deiner Freelancer-Leistung,
- Die Perspektive einer langfristigen Partnerschaft,
- Eine Zusammenarbeit auf (echter) Augenhöhe,
- Eine umfangreiche und persönliche Einarbeitung.
Klingt gut? Dann freuen wir uns auf deine Nachricht!
financenon-techremote vancouver
Brex is hiring a remote Support Specialist I. This is a full-time position that can be done remotely anywhere in Vancouver.
Brex - The financial OS for the next generation of business.
$15 per hour plus commissions! Must live in the Orlando, FL area! Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Call Center Vacation Planner at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Benefit eligibility will vary by position As a Call Center Vacation Planner, a typical day will include: Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours, including explaining the opportunities available and answering questions. Verify that iniduals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an HVC property. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available. Guest Experience and Company Standards Interact with colleagues and guests professionally and promptly. Contribute to team goals. Maintain confidentiality of proprietary materials and information. Always follow company policies and safety procedures. To Become a Call Center Vacation Planner at HVC: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a erse workforce and sustaining an inclusive culture.
Please do NOT apply unless you speak BOTH German and French fluently.
About Us
Lightup Network Solutions GmbH & Co. KG is a telecommunications and internet services provider based in Frankfurt, Germany. Founded in 1998, we have been operating for more than 25 years and today run various communication services with a fully remote, international team.
We place great emphasis on security, service quality, and customer care – and we are looking for support in the area of monitoring & proactive customer communication.
Please do NOT apply unless you speak BOTH German and French fluently.
Responsibilities
Monitor and analyze communication processes using internal tools (partly AI-assisted)
Review and validate unusual activities according to internal criteria
Proactively contact customers when additional information or support is required
Communicate clearly and empathetically to assist customers in special situations
Document and report activities for internal tracking and quality assurance
Please do NOT apply unless you speak BOTH German and French fluently.
Requirements
Fluent language skills in German, English, and French (spoken and written)
Excellent communication skills – especially via phone and email
High attention to detail, reliability, and sense of responsibility
Experience in customer communication, call center, or support is a plus
Basic understanding of telecommunications / IT is helpful, but not mandatory
Independent, structured, and reliable way of working in a home office environment
Please do NOT apply unless you speak BOTH German and French fluently.
Conditions
Freelance position, not an employment contract
Approx. 4 hours per day (Monday–Friday)
Compensation: 1,000 EUR net per month
Fully remote
Onboarding and support through our team, including internal tools
Please do NOT apply unless you speak BOTH German and French fluently.
Why Join Lightup?
Meaningful role where your work directly contributes to customer protection and service quality
Part of a small international team, fully remote
A responsible position where you can make a real difference for our customers
Please do NOT apply unless you speak BOTH German and French fluently.
About Us
Lightup Network Solutions GmbH & Co. KG is a telecommunications and internet services provider based in Frankfurt, Germany. Founded in 1998, we have been operating for more than 25 years and today run various communication services with a fully remote, international team.
We place great emphasis on security, service quality, and customer care – and we are looking for support in the area of monitoring & proactive customer communication.
Responsibilities
Monitor and analyze communication processes using internal tools (partly AI-assisted)
Review and validate unusual activities according to internal criteria
Proactively contact customers when additional information or support is required
Communicate clearly and empathetically to assist customers in special situations
Document and report activities for internal tracking and quality assurance
Requirements
Fluent language skills in German, English, and French (spoken and written)
Excellent communication skills – especially via phone and email
High attention to detail, reliability, and sense of responsibility
Experience in customer communication, call center, or support is a plus
Basic understanding of telecommunications / IT is helpful, but not mandatory
Independent, structured, and reliable way of working in a home office environment
Conditions
Freelance position, not an employment contract
Approx. 4 hours per day (Monday–Friday)
Compensation: 1,000 EUR net per month
Fully remote
Onboarding and support through our team, including internal tools
Why Join Lightup?
Meaningful role where your work directly contributes to customer protection and service quality
Part of a small international team, fully remote
A responsible position where you can make a real difference for our customers
$85k – $105kcustomer successnon-tech
Smartling is hiring a remote Customer Success Manager - US. This is a full-time position that can be done remotely anywhere in the United States.
Smartling - Translation management platform to localize your content across devices and platforms.
customer successfull-timelondonnon-techremote - uk
Cryptio is looking to hire a Customer Support Executive to join their team. This is a full-time position that can be done remotely anywhere in the United Kingdom or on-site in London.
Your potential has a place here with TTEC's award-winning employment experience. As a Spanish-English Bilingual Customer Service Representative working remotely, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States.Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Great written and verbal communication skills in Spanish-English Computer experience High speed internet (>15 mbps) What You Can Expect Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $13.50 to $17.25 per hour plus performance bonus and opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
customer successfull-timenon-techremote - latam
BitGo is looking to hire a Customer Success Manager - LATAM to join their team. This is a full-time position that can be done remotely anywhere in LATAM.
It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
We're Hiring: Remote Insurance & Membership Sales Agents
Are you driven by results, energized by connecting with people, and ready to take control of your income, working from home?
We're looking for passionate, self-motivated iniduals to join our high-volume sales team, selling insurance and memberships in a personalized, tailored way that puts our members first.
What's in it for you?
- 100% remote work - work from anywhere
- Uncapped earning potential - the more you sell, the more you earn
- Warm leads and a steady flow of sales opportunities
- A supportive team environment with coaching, mentorship, and career growth
- The satisfaction of helping people protect what matters most
If you thrive in a fast-paced environment, love building trust with people, and want a career where your hustle translates directly into your paycheck, we want to talk to you.
Primary Duties and Responsibilities
- Handle incoming calls to the insurance call center, responding to inquiries and requests with exceptional customer service.
- Determine customers' insurance needs through probing and offer tailored coverage solutions.
- Explain coverage limits, deductibles, payment options, policy language, and servicing provisions clearly.
- Respond to current policyholder inquiries and requests.
- Generate and follow up on leads using established lead management rules.
- Cross-sell to existing accounts, work sales campaigns, and develop networking referrals.
- Ensure applications meet agency and carrier guidelines, reducing E&O exposure.
- Sell additional products such as credit cards, memberships, and other vital offerings.
- Participate in performance planning and continuous improvement initiatives.
Compensation & Benefits
- Hourly rates starting at $17.33/hour plus uncapped earning potential after training.
- Overtime pay at time-and-a-half.
- Fully paid training (10-12 weeks).
- Medical, dental, and vision benefits.
- 401(k) with employer match.
- Paid parental leave, adoption assistance, PTO, holidays, CEO, and volunteer days.
- Tuition assistance, certification reimbursement, AAA membership, and employee discounts.
Training & Schedule
- Training Start Date: October 20, 2025
- Training Schedule: Mon-Fri, 9:00 AM - 5:30 PM ET
- Attendance is critical during training; successful completion is required for continued employment. Start and end times may vary occasionally due to business needs.
- After training, you will transition to your regular production schedule.
- Production Schedule: Begins after training. There are three shift patterns to choose from:
- Monday, Tuesday, Wednesday, Friday: 12:30 pm - 9:00 pm, Saturday: 8:00 am - 4:30 pm
- Monday, Wednesday, Thursday, Friday, Saturday: 9:30 am - 6:00 pm
- Monday, Tuesday, Friday, Saturday, Sunday: 8:00 am - 4:30 pm
- If you are looking for a role with structure, support, and a clear path to success, this is an excellent opportunity to grow your career with ACG!
Qualifications
Required:
- High School diploma or equivalent.
- State Property & Casualty insurance sales license (or ability to obtain).
- Demonstrated sales success and computer proficiency.
Preferred:
- 2+ years of call consultative sales experience.
- Bachelor's degree in business, Sales, or Marketing.
Let's grow together. Apply now or share with someone who'd be a great fit!
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of erse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Customer Service and Sales Representative - Spanish-English working remotely in Connecticut, Maine or New Hampshire, you'll be a part of bringing humanity to business. In this role, you'll grow your career by connecting your customer service and sales aptitude to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. That's right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It's time to take your career to the next level with TTEC. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting and recommending products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. Once you become a Licensed Insurance Agent, on a typical day, you'll Assist iniduals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner Identify additional needs customers may have and help them to upgrade products or services What You Bring to the Role Bilingual in English and Spanish Aptitude, self-discipline and tenacity to learn about what it takes to become a licensed insurance associate including passing the state licensing exam High speed internet (>25 mbps download and 10 mbps upload) Minimum six (6) months sales experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) Strong customer service orientation (empathy, compassion and listening skills) High school diploma or equivalent Strong computer navigation skills and experience, as this role is 100% remote What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values FREE licensing course (and you'll be paid for your time to boot) All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer A base wage of $16/hr ($17/hr in CT) while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses. And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Insurance Customer Support Associate working remotely, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work%26reg; certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States.Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You%27ll be Doing As an Insurance Customer Support Associate you'll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy inidual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle. During a Typical Day, You'll Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business. Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets. What You Bring to the Role 1 year or more of customer service experience High school diploma or equivalent Recognize and solve problems of mid-to-high level customer service issues Computer experience Bilingual in English and Spanish High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage of $17 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You%27ll report to Team Lead. You%27ll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That%27s all we do. Since 1982, we%27ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%27s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Your potential has a place here with TTEC's award-winning employment experience. As a Temporary Bilingual Customer Service Representative - Govt Public Trust Clearance - Spanish English working remotely, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work%26reg; certification in the United States says it all! This role is limited to residents of certain locations in the United States only.This position is open to residents of AL, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ND, MD, MI, MO, MS, NE, NM, NH, OR, NC, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Applications for this role will not be accepted from residents of AK, CA, CO, HI, IL, MA, ME, MN, MT, NJ, NY, RI, WA, Washington DC, or outside of the United States.These restrictions are for this opportunity only.You may qualify for other TTEC openings.Please continue to search What You'll be Doing TTEC supports a number of government contracts for both long term and short-term assignments. We are building an Emergency Response Team to be called on in the event of a natural disaster and be ready to go within about 48 - 72 hours' notice. When a national emergency strikes, we're at the ready.These positions are fulfilling as you support those US residents when they are at their time of need. During a Typical Day, You'll Consult with your neighbors on the available services that can support their situation Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat Respond to customer inquiries with active listening Resolve customer issues with patience and understanding What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Great written and verbal communication skills in Spanish-English Computer experience Bilingual in English and Spanish Because this is in support of a US government assignment, you must be a US citizen Technology High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in We will provide a computer to be used for the duration of this project What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage of $17.20 per hour plus an additional $4.57 per hour for the first 40 hours in lieu of health benefits for this temporary role. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You%27ll report to Team Lead. You%27ll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That%27s all we do. Since 1982, we%27ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%27s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Seasonal Bilingual Healthcare Customer Service Representative - Spanish-English - Remote in North...
TTEC We Work Remotely8 days ago
Apply Now8 days ago
8 days agoanywhere in the world
Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely in North Carolina, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Bilingual in English and Spanish 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) High school diploma or equivalent Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage range of $17 to $18 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Your potential has a place here with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative working remotely in North Carolina, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) High school diploma or equivalent Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage range of $16 to $17 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Werde Partner der hey contact heroes und arbeite flexibel in spannenden Inbound-Projekten!
Du bist Freelancer mit Erfahrung im Kundenservice und möchtest Teil eines dynamischen Netzwerks werden? Wir suchen engagierte Partner innerhalb der EU, die uns in unseren Inbound-Kundenservice-Projekten unterstützen.
Aufgaben
Was dich erwartet:
- Vielfältige Projekte: Mitarbeit in innovativen Kundenservice-Projekten für spannende Auftraggeber.
- Flexibilität: Du arbeitest von deinem Standort aus – alles, was du brauchst, ist ein abgeschlossener Arbeitsplatz und eine stabile Internetverbindung.
- Eigenverantwortung: Als Freelancer bist du flexibel in deiner Zeiteinteilung und entscheidest selbst, wie du deinen Arbeitstag gestaltest.
Deine Aufgaben:
- Inbound-Kommunikation: Telefonische und schriftliche Bearbeitung von Anfragen – immer mit dem Fokus auf exzellenten Kundenservice.
- Lösungsorientiertes Arbeiten: Du beantwortest Kundenfragen, löst Probleme und sorgst für eine positive Kundenerfahrung.Professioneller Support: Du bist die erste Anlaufstelle für Kunden und arbeitest eng mit unseren internen Teams zusammen.
Qualifikation
Das bringst du mit:
- Standort: Du lebst im EU-Ausland oder hast vor demnächst auszuwandern?
- Erfahrung im Kundenservice: Du hast bereits als Agent oder in einer ähnlichen Rolle gearbeitet.
- Sprachkenntnisse: Du sprichst und schreibst Deutsch auf dem Niveau C1 oder C2 – klar, fehlerfrei und kundenorientiert.
- Kommunikationsstärke: Freundliches Auftreten, lösungsorientiertes Arbeiten und sichere Ausdrucksweise in Wort und Schrift.
- Technische Grundkenntnisse: Du bist sicher im Umgang mit gängigen Tools und Systemen, wie CRM- oder Ticketing-Systemen.Freelancer-Status: Du bist offiziell als Freelancer registriert und kannst innerhalb der EU arbeiten.
Benefits
Warum mit uns arbeiten?
- Partnerschaft auf Augenhöhe: Wir bieten dir spannende Projekte und eine langfristige Zusammenarbeit.
- Faire Vergütung: Transparent und an den Umfang deines Einsatzes angepasst.
- Unterstützung: Du bist Teil eines motivierten Netzwerks, das dir mit Rat und Tat zur Seite steht.Vielfalt: Bei uns erwarten dich abwechslungsreiche Projekte aus unterschiedlichen Branchen.
Interesse?
Dann melde dich bei uns! Sende uns eine kurze Beschreibung deiner Erfahrungen im Kundenservice und deine Kontaktdaten. Wir freuen uns, dich kennenzulernen und dich als Partner in unser Team aufzunehmen!
Let’s make customer service a shared success – gemeinsam mit den hey contact heroes!
Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Healthcare Customer Service Representative - Laotian-English working remotely in California, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Bilingual in English and Laotian 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience High speed internet connection (>25mbps). What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $21.65 plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely in California, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Bilingual in English and Spanish 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience High speed internet connection (>25mbps). What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $18.15 plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Job Title: Remote Benefits Customer Service Representative Pay: $16.50 an hr Bi-weekly $17.25 an hr for Bilingual Candidates (English and Spanish) Job Type: Remote in Buffalo, NY (MUST BE LOCAL TO BUFFALO, NY) Shift Options: After 30 days Bilingual Pay Rate bumped to 18.75 After 30 days Regular Pay Rate bumped to 18.00 No weekend shifts - ever! Work Monday through Friday only. During peak season: Full-time (40 hours/week) with potential overtime. During off-peak: Hours may vary between 32-40/week, based on client needs. Must be flexible to work shifts between 7:00 AM - 8:00 PM, with occasional extended hours up to 10:00 or 11:00 PM for short periods. West Coast roles may require availability from 5:30 AM - 8:00 PM. Remote Benefits Customer Service Representative Overview: Remote Benefit Customer Service Representative (Local Candidates Only) positions available in your area! Please apply now! Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people's lives every day. What You'll Do: Guide members through benefits enrollment and assist with updates to health and/or pension plans. Deliver personalized support via phone, email, and webchat - we prioritize quality over speed. Start on a single client account, and over time, be cross-trained to support multiple clients. Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex. Interpret plan documents and explain them in simple, easy-to-understand language. Handle confidential information responsibly in line with HIPAA and data privacy standards. Remote Benefits Customer Service Representative Qualifications: Important Note: This is a remote position; however, you must be local to the area. You'll need to visit the office on Day 1 to pick up equipment, and occasionally attend in-person meetings or special projects. What We're Looking For: High school diploma or GED required. Customer service or call center experience is a plus, but not required - we'll train the right person! Strong communication and problem-solving skills. Ability to adapt your service approach to meet a variety of personalities and communication styles. Tech-savvy with basic computer proficiency. Remote Benefits Customer Service Representative Benefits: Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance. A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates. Bilingual Candidates Encouraged to Apply: We're especially looking for fluent Spanish or French speakers - earn $0.75/hour extra for bilingual proficiency! How to Apply: If you are interested in this position, please apply OR submit your resume to: Saw Hlaing
Job Title: Remote Benefits Customer Service Representative Pay: $16.50 - $17.25 an hr Bi-weekly Job Type: Remote in Pittsburgh, PA (MUST BE LOCAL TO PITTSBURGH, PA) Shift Options: Pay Rate Increased to 18.00 after 30 days for Non Bilingual Pay Rate Increased to 18.75 after 30 days for Bilingual No weekend shifts - ever! Work Monday through Friday only. During peak season: Full-time (40 hours/week) with potential overtime. During off-peak: Hours may vary between 32-40/week, based on client needs. Must be flexible to work shifts between 7:00 AM - 8:00 PM, with occasional extended hours up to 10:00 or 11:00 PM for short periods. West Coast roles may require availability from 5:30 AM - 8:00 PM. Remote Benefits Customer Service Representative Overview: Remote Benefit Customer Service Representative (Local Candidates Only) positions available in your area! Please apply now! Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people's lives every day. What You'll Do: Guide members through benefits enrollment and assist with updates to health and/or pension plans. Deliver personalized support via phone, email, and webchat - we prioritize quality over speed. Start on a single client account, and over time, be cross-trained to support multiple clients. Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex. Interpret plan documents and explain them in simple, easy-to-understand language. Handle confidential information responsibly in line with HIPAA and data privacy standards. Remote Benefits Customer Service Representative Qualifications: Important Note: This is a remote position; however, you must be local to the area. You'll need to visit the office on Day 1 to pick up equipment, and occasionally attend in-person meetings or special projects. What We're Looking For: High school diploma or GED required. Customer service or call center experience is a plus, but not required - we'll train the right person! Strong communication and problem-solving skills. Ability to adapt your service approach to meet a variety of personalities and communication styles. Tech-savvy with basic computer proficiency. Remote Benefits Customer Service Representative Benefits: Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance. A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates. Bilingual Candidates Encouraged to Apply: We're especially looking for fluent Spanish or French speakers - earn $0.75/hour extra for bilingual proficiency! How to Apply: If you are interested in this position, please apply OR submit your resume to: Saw Hlaing
Remote Call Center Agent positions - multiple positions and no experience needed. Will train. Must be bilingual in English and Spanish. Join our growing team! Does the following describe you? Personable, determined, and driven to make a difference. Do you have the following requirements/experience? Great attitude Friendly Basic Computer skills Customer service experience a plus but not required High school diploma/GED Computer/headset Features of interest: Long term contract/opportunity Remote 40 hours a week / different shifts available warm calling/appointment scheduling Express culture & environment: We help people in our community find work every day. Since Express Employment Professionals is in the business of helping good people find good jobs, we'll teach the right person about the interviewing and placement process with our paid training program. If you are looking for a professional environment that offers room for growth, additional career and professional development training, and access to the best resources available, you should work for Express. If you are ready for your next adventure, contact us today! Email or call (484)-
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Job Title: Spanish Bilingual Customer Service Representative
Company: VXI Global SolutionsLocation: Remote (Work from Home) - California Residents OnlyJob Type: Full-Time (40 hours/week)Hourly Rate: $16.50/hour plus $1.00 language premiumWe are looking to hire a talented Spanish Bilingual Customer Service Representative - to join our passionate team at VXI Global Solutions.
Are you curious, motivated, and forward-thinking? At VXI Global Solutions, you'll have the opportunity to work on some of the most challenging and relevant financial services and technology issues. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and, above all, fun.
About Us
At VXI Global Solutions, we're a passionate team dedicated to tackling some of the most challenging financial services and technology issues. We foster an open, collaborative, entrepreneurial, and fun work environment where ersity and innovation thrive. Every customer interaction is an opportunity to delight, engage, and inspire.
What You Will Do
As a Spanish Bilingual Customer Service Representative, you will take Inbound calls from existing customers, addressing inquiries about the program and troubleshooting issues with their online portal. We provide exceptional Customer Service through inbound phone calls daily, focusing on first-call resolution. Hands-on training is provided, with ongoing refreshers as processes and procedures change.
- Serve as the primary contact for customers via inbound phone support in Spanish and English.
- Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution
- Meets standards of the job, such as quality standards, adherence to schedule and average handle time
- May provide guidance and mentoring to less experienced associates
- Perform other related duties as assigned.
What You Bring
- High school diploma or GED required.
- Minimum 6 months of customer service experience.
- Ability to navigate multiple screens and multitask efficiently.
- Excellent communication skills.
- Willingness to learn and receive feedback.
- Proficiency with computers, including Microsoft Office Suite.
- Ability to adapt to new technologies quickly.
- Typing speed of 25 WPM with 95%+ accuracy.
- Comfortable appearing on live video calls in a distraction-free workspace.
- Ability to work independently and collaboratively in a team environment.
Work with us, and you'll enjoy the following
- $16.50/hour plus $1.00 language premium.
- Full-time, 40-hour workweek schedule.
- 100% paid training with ongoing refreshers.
- Optional medical, dental, vision, and life insurance benefits (effective after one full calendar month).
- Referral program: Earn $20 per paycheck for every referral hired, with no cap!
- Discounted cell phone plan via T-Mobile: $25/month for unlimited talk, text, and data. Up to 5 lines available.
- Opportunities for professional growth and advancement.
- The convenience and benefits of 100% remote work-save time, money, and reduce environmental impact.
What Remote Life With VXI Requires
- Internet access via cable or fiber provider.
- Minimum upload speed: 5 Mbps.
- Minimum download speed: 10 Mbps.
- Ethernet connection to internet source required.
- Dedicated, secure office space with no visible monitors to outsiders.
- Quiet environment where customer conversations cannot be overheard.
Important Notice
This position is open to California residents only.
Equal Opportunity Employer
VXI Global Solutions is committed to ersity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected status as defined by law. Hiring decisions are based solely on qualifications, merit, and business needs.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed)
Do you enjoy helping others and have a knack for problem-solving?
We're seeking motivated iniduals to join our growing team of remote customer service representatives. In this role, you'll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction.
Here's what you'll do:
- Assist customers with inquiries and concerns.
- Resolve issues efficiently and professionally.
- Communicate clearly and effectively in writing and verbally.
- Maintain a positive and helpful demeanor.
You'll be a great fit if you have:
- A strong desire to provide excellent customer service.
- Excellent communication and interpersonal skills.
- The ability to prioritize tasks and work independently.
- Proficiency in using computers and navigating multiple software programs.
The Perks:
Work from anywhere: Enjoy the flexibility of a remote work environment. Flexible schedule: Create a schedule that fits your needs. Competitive pay: Earn up to $19 per hour. Opportunity for growth: Develop valuable customer service skills. Ready to take the next step?
Additional Information:
No prior experience or degree required. A quiet workspace and reliable internet connection are essential. Must pass a background check.
We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#ZR
$70k – $90kcustomer successnon-tech
Muck Rack is hiring a remote Customer Success Manager, Mid-Market. This is a full-time position that can be done remotely anywhere in the United States.
Muck Rack - The new standard in public relations software.
Intake Specialist (Client Service - Sales)
Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking iniduals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!
- Fast-paced, professional environment;
- Fulfilling, challenging, and rewarding;
- Great team environment;
- Paid Holidays, Accrued Paid Time Off (FT only);
- Great Medical Benefits Package (FT only);
- Wellness Program (FT only);
- Competitive Salary $14.50-$16.50 per hour DOE
- 401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary - employee contributions not required!)
As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration.
In this role you will:
- Build the initial client relationship and confidence in our firm with every prospective client interaction
- Take 150 - 200 calls per day in a professional inbound/outbound call center environment
- Sign up 4 new cases per day to the firm
- Be expected to meet occupancy and adherence goals
- Be expected to maintain a minimum call quality score of 90%
- Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
- Solve problems and maintain confidentiality
- Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
- Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately
To be successful as an Intake Specialist you will need:
- High School Diploma; Degree preferred; or equivalent combination
- Call center and customer service experience
- Strong people skills
- Excellent telephone, communication, and active listening skills
- Ability to meet performance standards whether in office or working remotely from home
- Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily
- Minimum 40 WPM typing speed
- Multi-tasking skills and the ability to work well under pressure
- Detail oriented
- Excellent spelling and grammar
- Problem analysis and problem-solving
- Self-motivated, self-disciplined, able to work with little supervision
- Reliability and dependability
- Ability to work in fast paced environment
- Ability to work in a confidential environment always maintaining client confidentiality
- Has professional manner and high energy level, exhibits a positive attitude
- Strong organizational skills
- Good time management skills
- Accepts new ideas and challenges and is highly motivated
- Ability to work well with others as a team
- Ability to work remotely from home as needed per business needs (see remote requirements)
- Sales experience a plus
- Fluent Spanish a plus
Minimum Requirements for a Remote Home Office Intake Specialist:
- Computer with up-to-date operating system (No Macs, Chromebooks, Tablets)
- Camera - internal to computer or external
- Fast internet connection (20MB+)
- Wired Ethernet cable Internet connection in your home office
- Land line telephone or good cell phone signal in home office
- Quiet, private home office with no distractions during business hours
- Reside in Texas
PI17d3e0a22c76-3268
Die hey contact heroes stehen für echte Innovationen im Kundenservice! Wir haben uns auf die Bereitstellung erstklassiger Kundenservice-Lösungen spezialisiert hat. Mit über 500 Agent/innen sind wir in mittlerweiel 17 Ländern rund um die Uhr und rund um den Globus im Einsatz.
Wir sind stolz darauf, eine Plattform zu schaffen, das von Teamarbeit, Kreativität und kontinuierlicher Weiterentwicklung geprägt ist. Werde Teil unserer Community und helfen Sie uns dabei, die Zukunft des Kundenservice zu gestalten!"
Wir sind stets auf der Suche nach talentierten und kreativen Köpfen, die Lust haben, an spannenden Projekten mitzuwirken. Bei uns erwartet dich ein dynamisches Arbeitsumfeld, spannende Projekte, eine Zusammenarbeit auf Augenhöhe und die Möglichkeit, deine Fähigkeiten weiterzuentwickeln.
Und der Erfolg gibt uns recht, wir wachsen weiter und suchen fast 100 weitere EU-Freelancer (m/w/d) um uns im Inbound-Kundenservice für einen Auftraggeber aus dem Segment Telekommunikation (Mobilfunk) zu unterstützen.
Aufgaben
Deine Mission:
- Annahme und möglichst fallabschließende Bearbeitung eingehender Anrufe,
- Professionelle und serviceorientierte Kommunikation mit den Kunden,
- Erfassung und Dokumentation der Kundenanliegen im CRM-System,
- Sicherstellung einer hohen Servicequalität und Kundenzufriedenheit.
Qualifikation
Dein Profil:
- Du erfüllst die Vorraussetzung als Freelancer zu arbeiten,
- Du verfügst über erste Erfahrungen im Kundenservice,
- Dein Arbeits-/Wohnort liegt in der EU (außerhalb Deutschland) oder Du wanderst demnächst aus
- Du hast sehr gute Deutschkenntnisse (C1/C2 nachweisbar),
- Eigenständige Arbeitsweise und hohe Zuverlässigkeit,
- Du hast einen sicheren Arbeitsplatz, der für Dritte nicht einsehbar und/oder zugänglich ist,
- Du verfügst über einen Schreibtisch, einen Bürostuhl, und die erforderliche Hardware (PC, zwei Monitore, Maus/Tastatur, Webcam, Headset),
- Du hast eine stabile Internetverbindung mit mindestens 50 Mbit/s (per Kabel).
Benefits
Unser Angebot:
- Einen fairen Vertrag und eine angemessene Vergütung deiner Freelancer-Leistung,
- Die Perspektive einer langfristigen Partnerschaft,
- Eine Zusammenarbeit auf (echter) Augenhöhe,
- Eine umfangreiche und persönliche Einarbeitung.
Klingt gut? Dann freuen wir uns auf deine Nachricht!
HR/Payroll Software Customer Support Specialist
Location: Remote / Home Office
Type: Full Time (8:30am – 5:00pm EST)Compensation: $10–35 per hour, based on experienceOpenings: 2 positions availableAbout Us
Blue Bison Software Ltd. is a leading provider of innovative HR and payroll solutions across Bermuda and the Caribbean. Our technology helps businesses streamline HR and payroll processes, while our dedicated team delivers exceptional client service. We are passionate about helping our clients succeed, and we foster a culture that values expertise, collaboration, and growth.
Position Overview
We are looking for a motivated and detail-oriented HR/Payroll Software Customer Support Specialist to join our team. In this client-facing role, you will be the first point of contact for support inquiries—helping clients resolve issues, maximize their use of our software, and ensure a seamless experience.
If you enjoy problem-solving, have a strong understanding of payroll processes, and take pride in delivering excellent customer service, we’d love to hear from you.
Key Responsibilities
Provide technical and functional support for clients using our HR/payroll software.
Troubleshoot and resolve issues related to payroll, employee records, and reporting.
Educate clients on system features, updates, and best practices.
Collaborate with internal teams (development, QA, etc.) to escalate and resolve complex cases.
Maintain accurate and detailed records of client interactions and solutions.
Assist with implementations, including data migration and client onboarding.
Stay informed on payroll legislation, HR industry trends, and product updates.
Required Skills & Qualifications
1–3 years of proven experience in HR/payroll software support.
Strong knowledge of payroll processes, compliance, and regulations.
Excellent troubleshooting and problem-solving skills.
Clear and professional communication skills, both verbal and written.
Ability to manage multiple cases with accuracy and efficiency.
A team player with a customer-first mindset.
Preferred Qualifications
Professional certification in HR/payroll (e.g., CPP, SHRM-CP).
Experience with Blue Bison or similar HR/payroll platforms (ADP, Workday, PeopleSoft, HR Plus, BambooHR, etc.).
What We Offer
Competitive hourly compensation.
Opportunities for professional growth and career advancement.
A supportive, inclusive, and collaborative workplace culture.
Ongoing training to keep your skills sharp and up to date with the latest HR/payroll technology.
customer successnon-techremote us
Close is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.
Close - Our goal: double the productivity of every sales rep.
Intake Specialist (Client Service - Sales)
Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking iniduals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!
- Fast-paced, professional environment;
- Fulfilling, challenging, and rewarding;
- Great team environment;
- Paid Holidays, Accrued Paid Time Off (FT only);
- Great Medical Benefits Package (FT only);
- Wellness Program (FT only);
- Competitive Salary $14.50-$16.50 per hour DOE
- 401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary - employee contributions not required!)
As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration.
In this role you will:
- Build the initial client relationship and confidence in our firm with every prospective client interaction
- Take 150 - 200 calls per day in a professional inbound/outbound call center environment
- Sign up 4 new cases per day to the firm
- Be expected to meet occupancy and adherence goals
- Be expected to maintain a minimum call quality score of 90%
- Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
- Solve problems and maintain confidentiality
- Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
- Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately
To be successful as an Intake Specialist you will need:
- High School Diploma; Degree preferred; or equivalent combination
- Call center and customer service experience
- Strong people skills
- Excellent telephone, communication, and active listening skills
- Ability to meet performance standards whether in office or working remotely from home
- Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily
- Minimum 40 WPM typing speed
- Multi-tasking skills and the ability to work well under pressure
- Detail oriented
- Excellent spelling and grammar
- Problem analysis and problem-solving
- Self-motivated, self-disciplined, able to work with little supervision
- Reliability and dependability
- Ability to work in fast paced environment
- Ability to work in a confidential environment always maintaining client confidentiality
- Has professional manner and high energy level, exhibits a positive attitude
- Strong organizational skills
- Good time management skills
- Accepts new ideas and challenges and is highly motivated
- Ability to work well with others as a team
- Ability to work remotely from home as needed per business needs (see remote requirements)
- Sales experience a plus
- Fluent Spanish a plus
Minimum Requirements for a Remote Home Office Intake Specialist:
- Computer with up-to-date operating system (No Macs, Chromebooks, Tablets)
- Camera - internal to computer or external
- Fast internet connection (20MB+)
- Wired Ethernet cable Internet connection in your home office
- Land line telephone or good cell phone signal in home office
- Quiet, private home office with no distractions during business hours
- Reside in Texas
PI5128d1a88b79-3268
Equipment Finance Canada is a national brokerage helping businesses across the country finance trucks, trailers, and heavy equipment. As we continue to grow, we're looking for a proactive, organized, and reliable Administrative Assistant to support our daily operations and expanding client base.
This is a part-time position starting in-office. Once fully trained and confident in your role, you’ll have the flexibility to transition into a hybrid work environment.
As a key point of contact for many of our clients, you'll assist with deal intake, client communication, and file coordination. You’ll play an essential role in keeping operations running smoothly. Performance-based bonuses and commissions are available for high-performing team members.
Key Responsibilities
- Answer incoming calls and direct them to the appropriate team member
- Respond to client inquiries and emails in a timely and professional manner
- Input financing applications into our CRM system
- Prepare and organize deal summaries and submission notes
- Maintain accurate digital records and client documentation
- Follow up with clients for any missing documents or information
- Liaise with vendors, lenders, and trucking companies as needed
- Provide general administrative support to brokers and internal team members
Qualifications
- Minimum 2 years of experience in an administrative, customer service, or office support role
- Confident communicator, both on the phone and in writing
- Fluent in English (spoken and written)
- Comfortable using digital tools like Google Workspace, Microsoft Office, and CRM systems
- Strong organizational skills with attention to detail
- Able to manage multiple priorities with minimal supervision
- Friendly, professional, and self-motivated
- Eagerness to learn and grow within a fast-paced environment
Applications received by email or phone call will not be accepted. Please apply only by the following form: https://forms.gle/ARZM4qiqeiCiVBdr7
customer successfrenchnon-techremote emea
Deel is hiring a remote Customer Success Manager I | French Speaking. This is a full-time position that can be done remotely anywhere in EMEA.
Deel - Payroll and Compliance for International Teams.
Die hey contact heroes stehen für echte Innovationen im Kundenservice! Wir haben uns auf die Bereitstellung erstklassiger Kundenservice-Lösungen spezialisiert hat. Mit über 500 Agent/innen sind wir in mittlerweiel 17 Ländern rund um die Uhr und rund um den Globus im Einsatz.
Wir sind stolz darauf, eine Plattform zu schaffen, das von Teamarbeit, Kreativität und kontinuierlicher Weiterentwicklung geprägt ist. Werde Teil unserer Community und helfen Sie uns dabei, die Zukunft des Kundenservice zu gestalten!"
Wir sind stets auf der Suche nach talentierten und kreativen Köpfen, die Lust haben, an spannenden Projekten mitzuwirken. Bei uns erwartet dich ein dynamisches Arbeitsumfeld, spannende Projekte, eine Zusammenarbeit auf Augenhöhe und die Möglichkeit, deine Fähigkeiten weiterzuentwickeln.
Und der Erfolg gibt uns recht, wir wachsen weiter und suchen fast 100 weitere EU-Freelancer (m/w/d) um uns im Inbound-Kundenservice für einen Auftraggeber aus dem Segment Telekommunikation (Mobilfunk) zu unterstützen.
Aufgaben
Deine Mission:
- Annahme und möglichst fallabschließende Bearbeitung eingehender Anrufe,
- Professionelle und serviceorientierte Kommunikation mit den Kunden,
- Erfassung und Dokumentation der Kundenanliegen im CRM-System,
- Sicherstellung einer hohen Servicequalität und Kundenzufriedenheit.
Qualifikation
Dein Profil:
- Du erfüllst die Vorraussetzung als Freelancer zu arbeiten,
- Du verfügst über erste Erfahrungen im Kundenservice,
- Dein Arbeits-/Wohnort liegt in der EU (außerhalb Deutschland) oder Du wanderst demnächst aus
- Du hast sehr gute Deutschkenntnisse (C1/C2 nachweisbar),
- Eigenständige Arbeitsweise und hohe Zuverlässigkeit,
- Du hast einen sicheren Arbeitsplatz, der für Dritte nicht einsehbar und/oder zugänglich ist,
- Du verfügst über einen Schreibtisch, einen Bürostuhl, und die erforderliche Hardware (PC, zwei Monitore, Maus/Tastatur, Webcam, Headset),
- Du hast eine stabile Internetverbindung mit mindestens 50 Mbit/s (per Kabel).
Benefits
Unser Angebot:
- Einen fairen Vertrag und eine angemessene Vergütung deiner Freelancer-Leistung,
- Die Perspektive einer langfristigen Partnerschaft,
- Eine Zusammenarbeit auf (echter) Augenhöhe,
- Eine umfangreiche und persönliche Einarbeitung.
Klingt gut? Dann freuen wir uns auf deine Nachricht!
Die hey contact heroes stehen für echte Innovationen im Kundenservice! Wir haben uns auf die Bereitstellung erstklassiger Kundenservice-Lösungen spezialisiert hat. Mit über 500 Agent/innen sind wir in mittlerweiel 17 Ländern rund um die Uhr und rund um den Globus im Einsatz.
Wir sind stolz darauf, eine Plattform zu schaffen, das von Teamarbeit, Kreativität und kontinuierlicher Weiterentwicklung geprägt ist. Werde Teil unserer Community und helfen Sie uns dabei, die Zukunft des Kundenservice zu gestalten!"
Wir sind stets auf der Suche nach talentierten und kreativen Köpfen, die Lust haben, an spannenden Projekten mitzuwirken. Bei uns erwartet dich ein dynamisches Arbeitsumfeld, spannende Projekte, eine Zusammenarbeit auf Augenhöhe und die Möglichkeit, deine Fähigkeiten weiterzuentwickeln.
Und der Erfolg gibt uns recht, wir wachsen weiter und suchen rund 100 weitere EU-Freelancer (m/w/d) für neue Inbound-Projekte unserer Auftraggeber.
Aufgaben
Deine Mission:
- Annahme und möglichst fallabschließende Bearbeitung eingehender Anrufe,
- Professionelle und serviceorientierte Kommunikation mit den Kunden,
- Erfassung und Dokumentation der Kundenanliegen im CRM-System,
- Sicherstellung einer hohen Servicequalität und Kundenzufriedenheit.
Qualifikation
Dein Profil:
- Du erfüllst die Vorraussetzung als Freelancer zu arbeiten,
- Du verfügst über mindestens 6 Monate Erfahrung im Kundenservice,
- Dein Arbeits-/Wohnort liegt im EU-Ausland oder Du wanderst bald aus
- Du hast sehr gute Deutschkenntnisse (C1/C2 nachweisbar),
- Eigenständige Arbeitsweise und hohe Zuverlässigkeit,
- Du hast einen Arbeitsplatz der für Dritte nicht einsehbar ist,
- Du verfügst über einen Schreibtisch, einen Bürostuhl, und die erforderliche Hardware (PC, zwei Monitore, Maus/Tastatur, Webcam, Headset),
- Du hast eine stabile Internetverbindung mit mindestens 50 Mbit/s (per Kabel).
Benefits
Unser Angebot:
- Einen fairen Vertrag und eine angemessene Vergütung deiner Freelancer-Leistung,
- Die Perspektive einer langfristigen Partnerschaft,
- Eine Zusammenarbeit auf (echter) Augenhöhe,
- Eine umfangreiche und persönliche Einarbeitung.
Klingt gut? Dann freuen wir uns auf deine Nachricht!
Werde Partner der hey contact heroes und arbeite flexibel in spannenden Inbound-Projekten!
Du bist Freelancer mit Erfahrung im Kundenservice und möchtest Teil eines dynamischen Netzwerks werden? Wir suchen engagierte Partner innerhalb der EU, die uns in unseren Inbound-Kundenservice-Projekten unterstützen.
Aufgaben
Was dich erwartet:
- Vielfältige Projekte: Mitarbeit in innovativen Kundenservice-Projekten für spannende Auftraggeber.
- Flexibilität: Du arbeitest von deinem Standort aus – alles, was du brauchst, ist ein abgeschlossener Arbeitsplatz und eine stabile Internetverbindung.
- Eigenverantwortung: Als Freelancer bist du flexibel in deiner Zeiteinteilung und entscheidest selbst, wie du deinen Arbeitstag gestaltest.
Deine Aufgaben:
- Inbound-Kommunikation: Telefonische und schriftliche Bearbeitung von Anfragen – immer mit dem Fokus auf exzellenten Kundenservice.
- Lösungsorientiertes Arbeiten: Du beantwortest Kundenfragen, löst Probleme und sorgst für eine positive Kundenerfahrung.Professioneller Support: Du bist die erste Anlaufstelle für Kunden und arbeitest eng mit unseren internen Teams zusammen.
Qualifikation
Das bringst du mit:
- Standort: Du lebst im EU-Ausland oder hast vor demnächst auszuwandern?
- Erfahrung im Kundenservice: Du hast bereits als Agent oder in einer ähnlichen Rolle gearbeitet.
- Sprachkenntnisse: Du sprichst und schreibst Deutsch auf dem Niveau C1 oder C2 – klar, fehlerfrei und kundenorientiert.
- Kommunikationsstärke: Freundliches Auftreten, lösungsorientiertes Arbeiten und sichere Ausdrucksweise in Wort und Schrift.
- Technische Grundkenntnisse: Du bist sicher im Umgang mit gängigen Tools und Systemen, wie CRM- oder Ticketing-Systemen.Freelancer-Status: Du bist offiziell als Freelancer registriert und kannst innerhalb der EU arbeiten.
Benefits
Warum mit uns arbeiten?
- Partnerschaft auf Augenhöhe: Wir bieten dir spannende Projekte und eine langfristige Zusammenarbeit.
- Faire Vergütung: Transparent und an den Umfang deines Einsatzes angepasst.
- Unterstützung: Du bist Teil eines motivierten Netzwerks, das dir mit Rat und Tat zur Seite steht.Vielfalt: Bei uns erwarten dich abwechslungsreiche Projekte aus unterschiedlichen Branchen.
Interesse?
Dann melde dich bei uns! Sende uns eine kurze Beschreibung deiner Erfahrungen im Kundenservice und deine Kontaktdaten. Wir freuen uns, dich kennenzulernen und dich als Partner in unser Team aufzunehmen!
Let’s make customer service a shared success – gemeinsam mit den hey contact heroes!
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