Recharge is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Recharge - The leading platform to launch and scale your subscription business.

Galxe is looking to hire a Partner Success Manager to join their team. This is a full-time position that can be done remotely anywhere in Asian Time Zone.

1Password is hiring a remote Customer Advocacy Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.

1Password - The world's most-loved password manager.

GitLab is hiring a remote Customer Success Manager, UKI. This is a full-time position that can be done remotely anywhere in the United Kingdom.

GitLab - A single application for the entire DevOps lifecycle.

Deel is hiring a remote Director, Customer Onboarding | EMEA. This is a full-time position that can be done remotely anywhere in EMEA.

Deel - Payroll and Compliance for International Teams.

Imagine waking up each day excited for work, knowing that your efforts contribute to a global movement that impacts the world. If you’re ready for a career transformation, then we have an exhilarating opportunity for you at the Interaction Design Foundation (IxDF)!

Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. At IxDF, we’re not just a company; we’re a movement dedicated to making high-quality design education accessible to everyone, everywhere. With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with erse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.

Our Commitment to Our Members

At the core of every decision we make and every strategy we implement lies our unwavering commitment to our members—they are the fundamental reason for our existence. This profound dedication drives us to exceed their expectations at every turn. We are on the lookout for a candidate who embodies our ethos: someone who is not only exceptionally talented and diligent but who also possesses a profound empathy for our learners' needs and a relentless pursuit of excellence. Your role will be pivotal in ensuring that each member feels valued, supported, and inspired throughout their educational journey with us.

Your place in the IxDF Universe

• Correspond daily with members and prospective learners across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience.

• Act as a brand ambassador by upholding our excellent reputation in every interaction. You’ll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education. It’s a big responsibility, but also incredibly rewarding!

• Collaborate cross-functionally with teams across the organization to improve internal workflows and enhance the platform’s user experience. You’ll be the bridge between departments, ensuring that our operations are efficient and focused on delivering the best outcomes for our members.

• Support our Growth team in executing digital marketing initiatives, including managing paid media campaigns and overseeing content and engagement across our social media channels.

• Perform general administrative and ad-hoc project support, assisting extended team members as needed. Whether it’s organizing tasks, scheduling, or helping with project coordination, you’ll ensure everything runs smoothly and efficiently.

• Maintain and improve documentation by ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.

• Shape internal processes that directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members.

• Update our internal knowledge base and contribute to department-wide initiatives focused on knowledge sharing. You’ll ensure that important insights and best practices are easily available to all, driving continuous improvement.

• Communicate and collaborate effectively with other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth.

• Embody our values as you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.

• Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.

About You

• You thrive in a fast-paced environment where you handle ad-hoc projects of varying complexities with ease and enthusiasm.

• You have experience in customer success, with bonus points if you’ve worked in digital marketing or managed social media channels.

• Helping people excites you, and you take pride in earning their gratitude through your support and problem-solving skills.

• You are resourceful and autonomous, always ready to take on new tasks and projects with a problem-solving mindset that ensures everything gets done efficiently.

• Attention to detail and thoroughness come naturally to you. You enjoy ensuring that every task is completed with care and precision.

• You relish solving problems—especially the ones that haven't even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise.

• You are fluent in written and spoken English with exceptional writing skills, perfect grammar and an appreciation for the power of tone, brevity and microcopy.

• You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results.

• Consistency is key for you, and you stay focused even when tasks become repetitive, ensuring nothing slips through the cracks.

• You are comfortable with tight deadlines and excel at prioritizing tasks to meet them, keeping projects on track.

• Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward.

• You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.

• You are located within a time zone from Europe (UTC+0) to East Asia (UTC+8), making it easy to collaborate with our global team.

Bonus Points

• You get bonus points if the art of writing isn’t just a skill, but a passion. You find joy in crafting each sentence with care and precision.

• You have a genuine curiosity about user experience (UX) design and are interested in how it can improve the quality of life for people around the world.

• You love making complex concepts accessible, and you enjoy teaching or explaining ideas in a way that’s engaging and easy to understand.

• You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way that’s efficient and clear.

What We Can Offer

• A highly valued role: Many organizations undervalue admin and support employees, but at IxDF, you’ll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success.

• Opportunities for growth and impact: At IxDF, you’ll have room to grow professionally while making a real difference. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners.

• A Global, Purpose-Driven Team – Work alongside passionate professionals from all over the world, united by a common mission.

• Engagement with a Thriving Global Community – You’ll have the opportunity to support and interact with our local groups, educational partners, and community initiatives. Whether it’s helping organize IxDF Local Groups, facilitating partnerships with educational institutions, or engaging with our vibrant design community, your work will contribute to a stronger, more connected global network of UX professionals and learners.

• A full-time position, within a fully remote organization. Daily video-based collaboration with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year.

• A work culture with no fluffy titles, political agendas and corporate drama. Your colleagues value your warm character, your strong work ethic, and the results you deliver. Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF.

• A daily mission to help impact, empower, and enrich the lives of millions of people by creating affordable high-end design education for everyone across the planet. It’ll be yours too.

• A company where the distance between idea and execution is minimal. We’re a highly agile organization with zero bureaucracy or corporate politics – and with exceptional order and efficiency.

• A company culture where passion meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, strong work ethic, long-term thinking, and self-discipline.

• We thrive because we have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.

How to Learn More and Apply  

To submit your application as well as learn more about our Work Culture and Values, please visit https://www.interaction-design.org/about/careers 

Please apply as soon as you can—we’re firm believers of “the sooner, the better” and we’re looking forward to working with you! 

Salary and compensation

Atlassian is hiring a remote Senior Customer Success Onboarding Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Atlassian - Maker of team collaboration tools.

Airtable is hiring a remote Technical Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Airtable - Build powerful work apps, without coding.

Anagram is hiring a remote Customer Support Representative. This is a full-time position that can be done remotely anywhere in the United States.

Anagram - Insurance billing simplified.

Chainlink Labs is looking to hire a Customer Success Manager, APAC to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Deel is hiring a remote Customer Onboarding Manager. This is a full-time position that can be done remotely anywhere in the United States.

Deel - Payroll and Compliance for International Teams.

Boulevard is hiring a remote Manager, Customer Support. This is a full-time position that can be done remotely anywhere in the United States.

Boulevard - Software for self-care.

sFOX is looking to hire a Client Services Specialist to join their team. This is a full-time position that can be done remotely anywhere in Singapore.

Peerspace is hiring a remote Customer Experience Supervisor. This is a full-time position that can be done remotely anywhere in the United States.

Peerspace - Unique venues for meetings, events, photo & film shoots.

Utorg is looking to hire a Customer Support Specialist - Cryptoprocessing to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Postscript is hiring a remote Customer Experience Advocate. This is a full-time position that can be done remotely anywhere in North America.

Postscript - SMS marketing software for growing Shopify stores.

Twilio is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United Kingdom.

Twilio - Build the future of communications.

Coursera is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Canada.

Coursera - We provide universal access to the world's best education.

AgencyAnalytics is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Canada.

AgencyAnalytics - All-in-one client reporting tool built for marketing agencies.

Omada Health is hiring a remote Customer Success Associate - SMB. This is a full-time position that can be done remotely anywhere in the United States.

Omada Health - Inspiring and engaging people in lifelong health, one step at a time.

Location: Remote (must be able to work EST hours 9am-5pm)

Title: Implementation Project Manager 

Status: Exempt, Full-Time 

Reporting structure: 

The Implementation Project Manager role works closely with sales and client success to ensure clients are onboarded and implemented successfully, know the value of our services and resources and utilize the product effectively.  The Implementation Project Manager role keenly focuses on driving an exceptional onboarding experience whilst ensuring onboarding milestones are consulted, prescribed, and met within timelines. In addition, this role serves as the main point of contact throughout the onboarding journey, keeping the Client Onboarding Manager informed, and working as a liaison between clients, sales, the CS department and product teams. 

What you’ll do: 

The onboarding phase is the most important phase of the client lifecycle, and Implementation Project Managers are responsible for establishing the solid foundation that drives our clients’ success. This crucial client-facing role focuses on the successful implementation and adoption of product. The Implementation Project Manager owns the post-sale onboarding client relationship and manages the implementation of said solutions whilst ensuring the client receives all pre-defined touchpoints. The role will also be responsible for monitoring the progression of all projects within the onboarding process of each assigned client and keeping all involved teams (internal and external) informed and on track to completion. These projects include but are not limited to solutions and systems implementation, training for clients, new client set-up, configuration and training within internal company tools and platforms and CRMs. 

Key Responsibilities 

 Client Communication  45% 

 • Initiate new client contact post-sale by phone and email to coordinate and launch all solutions onboarding projects based on executed contracts 

• Communicate clear expectations to clients regarding the onboarding journey, client next steps, timelines, and the client’s role in successfully implementing solutions 

• Coordinate client contact with sales team and project manage the handoff from sales to Client Success 

• Anticipate client needs during the onboarding process and build rapport by delivering a positive and proactive onboarding experience through ongoing communication by phone, email, and video conference (primarily Zoom) 

• Assist clients in managing change and realizing value of our product quickly  

 Project Management 35% 

• Maintain client profiles in internal platforms to ensure new client services are added and quality checked prior to go-live based on executed contracts 

• Gather needed information from the client through onboarding forms and communicate needs to relevant internal or external partner teams, as necessary 

• Organize, execute, and document the onboarding process for clients from beginning to end along with changes that will improve and evolve this process further 

• Add all relevant client notes in CRM (Salesforce) and communicate with the Client Success department to assign a client success team member based on what is known about the client. 

• Ensure coordination of client touchpoints and identify risks (timeline/resistance/other) during onboarding period 

Internal Communication  20% 

 • Communicate client status to internal teams, including but not limited to Client Success, Marketing, Product and development, and Sales 

• Partner closely with Client Success to solidify and execute client launches based on client goals, desired outcomes, and predefined timelines 

• Actively engage with internal teams regarding the onboarding status of clients, and onboarding process status 

• Successfully identify and prevent client churn during onboarding by escalating at-risk clients as defined by the Client Success 

• Ensure each client’s onboarding project and timelines are met based on pre-established KPIs Time to live, Time to value, CSAT, NPS 

Requirements: 

• At least 2 years of experience in Medical or SaaS industries preferred, working in B2B, client-facing roles related to onboarding 

• Minimum of two (2) years in a project management capacity 

• Proficient in Microsoft Office, project management software or CRM 

• Strong Organizational, project, and time management skills, able to address multiple projects/requests and meet tight deadlines with ownership and accountability – and finesse 

• Superb written and oral communication skills 

• Empathetic to clients and challenges they face within their practices, ability to develop relationships quickly 

• BA or BS degree preferred 

 What success will look like for you in the first 90 days: 

❏ You will participate in developing an Onboarding playbook for Onboarding 

❏ Complete Online training modules (self) 

❏ Accomplish 100% of assigned clients with all purchased solutions to go live 

within the first 60 days 

❏ Complete Salesforce user online basic training (self) 

❏ Upon receipt, please schedule your 90-day review meeting with your direct 

supervisor for the beginning of your 4th month in this role. 

Salary and compensation

Canonical is hiring a remote Graduate Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Canonical - The company behind Ubuntu.

English Level Required: Native

Tuesday to Saturday or Sunday to Thursday, 10 AM to 6 PM EST

Role Overview: Be the frontline of guest satisfaction. Your main tasks will include handling guest inquiries, solving problems efficiently, and ensuring a seamless experience for our guests. You'll work closely with host partners and other teams to provide top-notch service and support.

Key Skills: Excellent communication and problem-solving skills, proficiency in using customer relationship management (CRM) tools, ability to multitask and manage time effectively, and a friendly, empathetic approach to customer service.

Required Experience: Preferably 1-2 years in customer support or hospitality. Experience in a remote work environment is a plus.

Why Join Us: Be part of a team that's revolutionizing the property management industry with cutting-edge technology. Grow your career in a dynamic, remote-only work environment that values innovation and teamwork.

Ideal Candidate: You're detail-oriented, tech-savvy, and thrive in a fast-paced environment. A proactive, customer-first mindset and the ability to stay calm under pressure are key.

Ready to make every guest's experience with HostGenius unforgettable? Apply now and join our remote team in transforming property management! 🌟🏠🔑

Salary and compensation

Uscreen is hiring a remote Onboarding Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Uscreen - Sell your videos online.

Deel is hiring a remote Customer Success Manager | South Korea. This is a full-time position that can be done remotely anywhere in APAC or South Kora.

Deel - Payroll and Compliance for International Teams.

Imagine waking up each day excited for work, knowing that your efforts contribute to a global movement that impacts the world. If you’re ready for a career transformation, then we have an exhilarating opportunity for you at the Interaction Design Foundation (IxDF)!

Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. At IxDF, we’re not just a company; we’re a movement dedicated to making high-quality design education accessible to everyone, everywhere. With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with erse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.

Our Commitment to Our Members

At the core of every decision we make and every strategy we implement lies our unwavering commitment to our members—they are the fundamental reason for our existence. This profound dedication drives us to exceed their expectations at every turn. We are on the lookout for a candidate who embodies our ethos: someone who is not only exceptionally talented and diligent but who also possesses a profound empathy for our learners' needs and a relentless pursuit of excellence. Your role will be pivotal in ensuring that each member feels valued, supported, and inspired throughout their educational journey with us.

Your place in the IxDF Universe

• Correspond daily with members and prospective learners across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience.

• Act as a brand ambassador by upholding our excellent reputation in every interaction. You’ll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education. It’s a big responsibility, but also incredibly rewarding!

• Collaborate cross-functionally with teams across the organization to improve internal workflows and enhance the platform’s user experience. You’ll be the bridge between departments, ensuring that our operations are efficient and focused on delivering the best outcomes for our members.

• Perform general administrative and ad-hoc project support, assisting extended team members as needed. Whether it’s organizing tasks, scheduling, or helping with project coordination, you’ll ensure everything runs smoothly and efficiently.

• Maintain and improve documentation by ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.

• Shape internal processes that directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members.

• Update our internal knowledge base and contribute to department-wide initiatives focused on knowledge sharing. You’ll ensure that important insights and best practices are easily available to all, driving continuous improvement.

• Communicate and collaborate effectively with other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth.

• Embody our values as you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.

• Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.

About You

• You thrive in a fast-paced environment where you handle ad-hoc projects of varying complexities with ease and enthusiasm.

• Helping people excites you, and you take pride in earning their gratitude through your support and problem-solving skills.

• You are resourceful and autonomous, always ready to take on new tasks and projects with a problem-solving mindset that ensures everything gets done efficiently.

• Attention to detail and thoroughness come naturally to you. You enjoy ensuring that every task is completed with care and precision.

• You relish solving problems—especially the ones that haven't even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise.

• You are fluent in written and spoken English with exceptional writing skills, perfect grammar and an appreciation for the power of tone, brevity and microcopy.

• You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results.

• Consistency is key for you, and you stay focused even when tasks become repetitive, ensuring nothing slips through the cracks.

• You are comfortable with tight deadlines and excel at prioritizing tasks to meet them, keeping projects on track.

• Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward.

• You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.

• You are located within a time zone from Europe (UTC+0) to East Asia (UTC+8), making it easy to collaborate with our global team.

Bonus Points

• You get bonus points if the art of writing isn’t just a skill, but a passion. You find joy in crafting each sentence with care and precision.

• You have a genuine curiosity about user experience (UX) design and are interested in how it can improve the quality of life for people around the world.

• You love making complex concepts accessible, and you enjoy teaching or explaining ideas in a way that’s engaging and easy to understand.

• You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way that’s efficient and clear.

What We Can Offer

• A highly valued role: Many organizations undervalue admin and support employees, but at IxDF, you’ll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success.

• Opportunities for growth and impact: At IxDF, you’ll have room to grow professionally while making a real difference. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners.

• A Global, Purpose-Driven Team – Work alongside passionate professionals from all over the world, united by a common mission.

• Engagement with a Thriving Global Community – You’ll have the opportunity to support and interact with our local groups, educational partners, and community initiatives. Whether it’s helping organize IxDF Local Groups, facilitating partnerships with educational institutions, or engaging with our vibrant design community, your work will contribute to a stronger, more connected global network of UX professionals and learners.

• A full-time position, within a fully remote organization. Daily video-based collaboration with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year.

• A work culture with no fluffy titles, political agendas and corporate drama. Your colleagues value your warm character, your strong work ethic, and the results you deliver. Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF.

• A daily mission to help impact, empower, and enrich the lives of millions of people by creating affordable high-end design education for everyone across the planet. It’ll be yours too.

• A company where the distance between idea and execution is minimal. We’re a highly agile organization with zero bureaucracy or corporate politics – and with exceptional order and efficiency.

• A company culture where passion meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, strong work ethic, long-term thinking, and self-discipline.

• We thrive because we have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.

How to Learn More and Apply  

To submit your application as well as learn more about our Work Culture and Values, please visit https://www.interaction-design.org/about/careers 

Please apply as soon as you can—we’re firm believers of “the sooner, the better” and we’re looking forward to working with you! 

Salary and compensation

Shopify is hiring a remote Developer Support, Canada. This is a full-time position that can be done remotely anywhere in Americas.

Shopify - Best eCommerce platform made for you.

A Little About Us and This Role

We’re ChiroCat, and we build the best cloud-based chiropractic software around. Chiropractic offices across the U.S. use our system to provide better care to their patients, operate more effectively, and run better businesses. From their first patient interactions with digital intake forms, to the final insurance processing and post-visit communication, our system supports doctors and their staff every step of the way. We’re modernizing the chiropractic software space in big ways, but much more importantly, we’re bettering the lives of our doctors, their team members, and especially their patients.

The bottom line: we LOVE to help people, who help people. And that’s where you come in!

Our small but mighty Support team has done a great job taking care of our customers to date. We’re starting to grow at a faster pace, and it’s time to bring the operations of our Support to another level. We’re looking for a seasoned Head of Customer Support to ensure that we provide world-class support to our wonderful customers as we scale things up.

The ideal person will quickly tackle initiatives to improve our Support operations by creating or improving our systems, tools, and processes (like a library of snippets, knowledge base, or collection of instructional videos, for example). They will also quickly learn the ropes of our software and chiropractic operations to become a fellow expert as they work in the queue alongside the team members that they manage, coach, and mentor.

We realize that this role may appeal to people with a wide range of experience, but we’re really looking for someone who has experience leading and growing a support team, with hands-on experience building the processes and systems to facilitate exceptional support, ideally in early-stage technology companies. To that end, we have a couple of hard requirements:

Requirements

• You have at least 2 years of experience leading customer support teams
• You have at least 4 years of experience working in customer support. 

Ok, that’s a high-level view of what you’ll be working on, but let’s first talk about life at ChiroCat and then we’ll go deeper on the specifics of what we’re looking for.  

How We Work

Work from (Almost) Anywhere

Balanced Work, Balanced Life

Benefits

We’re in it for the Long Haul

You’ll Make a Real Impact…

…and Do it with Great People

If this sounds like your ideal environment, read on because now we’d like to talk about you.

As Our New Head of Customer Support…

At ChiroCat, we mean it when we say we pride ourselves on delivering exceptional customer experiences. Where most companies see support as a cost center, we believe it’s an essential key to our success. To provide extraordinary support to our customers, we need the right processes, tools, training, and team. And you’ll help us ensure that we do just that.

…Here’s What You'll be Working on:

• First and foremost, you’ll quickly help on the frontlines by providing world-class customer support yourself. You’ll become an expert on every aspect of the ChiroCat platform and its real-world use from the customer’s perspective. You’ll also become intimately familiar with the operations of a chiropractic office so you can confidently coach customers through their use of our software to improve their daily operations. With time and as the team grows, you’ll eventually spend less time in the queue yourself, but you’ll always remain an expert and connected to the customers and the issues they face.  
• You'll lead and mentor the customer support team (currently three people), making sure they have everything they need to do their best work—whether that’s resources, training, or tools. You'll foster a positive, team-focused environment, always encouraging a customer-first mindset. You’ll manage their performance, track progress, and give feedback to help everyone improve. And when things get tricky, you'll jump in to help with the more complex issues and keep things running smoothly.
• You’ll build the processes and implement the systems that will take our support to the next level, making us more efficient and more equipped to provide just the right answers in just the right way. Think helpdesk, snippets, internal and external knowledge bases, self-help material, video libraries. There are many opportunities here and you’ll drive this work forward, getting your hands dirty with implementation and maintaining team progress. 
• You’ll oversee the efforts of our amazing onboarding team who walk our new customers through the process of transitioning from their old system to ChiroCat. This includes account configuration, data migration, and training of new customers. You’ll be less hands-on here, but will work closely with our amazing onboarding team in your overarching customer success efforts. 
• With time, you’ll lead the efforts in hiring and building the future of our world-class customer support team.
• To sum it up, you’ll obsess over the customer experience and ensure that our team, processes, and systems work effectively to ensure the success of our doctors and office staff. And you’ll have fun doing it! 

You’re our ideal candidate if:

• You’re an excellent communicator both verbally and in writing. 
• You’re an experienced customer support professional with a passion for quality support. Maybe you’ve even been one of the first support reps of a new company and helped grow the function to a mature department. 
• You’ve managed other team members and been responsible for their performance, engagement, and happiness at work. 
• You understand the importance of voice and tone in customer interactions and geek out about how our choice of words impact how our messages are received by customers. 
• You’re a problem solver and puzzler at heart, who is skilled at taking opaque information from a customer and digging until you have a clear understanding of the issue so you can get to real solutions. 
• You’re familiar with the popular options in support technology and have hands-on experience implementing some of them (helpdesks and snippets, as two examples). 
• You have hands-on experience leading the creation, organization, and continuous improvement of both internal and customer-facing resources like a snippet library, knowledge base, instructional videos and articles, troubleshooting guides, and FAQs.
• You have a knack for spotting ways to improve things and you’re quick to jump in proactively to make them better.
• Building authentic relationships comes naturally to you—you’re a people person through and through.
• You’re obsessive about the details, while being pragmatic and big-picture focused.  
• You’re tech-savvy, quick to pick up new tools, and always trying to learning something new.
• You are undaunted, excited even, at the idea of learning the ins and outs of truly complex things like…medical billing, for example. 
• You’re great at turning chaos into order and love creating processes from the ground up.
• You never met a deadline you didn’t love. 
• You’re well-organized, manage your time like a pro, and thrive in a remote work setup.
• Driven and self-motivated, you’re someone who gets things done.
• You’re wildly productive and independent, but a team-player at heart. 
• Bonus points if you already have some experience with the operations of a medical office. 

If this sounds like a fit, we’d love to hear from you! 

Ready to Apply?

• Apply here (https://apply.workable.com/chirocat/j/662CCF2850/?utm\_source=WWR) by 11:59PM on Sunday, April 13th, 2025.
• Attach a PDF of your cover letter. In your cover letter: 
  • This isn’t your typical formal cover letter–we want to get to know you. Please introduce yourself and explain why you’re interested in this position and why you would be a great fit. Please keep the cover letter to one page.
  • Please also include the word "alignment" somewhere in your cover letter.
  • On a separate page of your cover letter, with the answer being no more than 1-2 paragraphs, answer the question: What is the most important thing you would look for when hiring someone for this role?
• Attach your resume as a PDF.

P.S. If you’re not interested in this role, but know someone who might be, please pass it along! 

abra R&D id seeking an experienced C++ WEB applications engineer to join our control systems software team.

In this role, you will be responsible for designing, developing, and maintaining both new and existing software components for our mission-critical control and monitoring systems.

Responsibilities:

• Analyze requirements and architect robust, high-performance C++ WEB applications

• Implement complex algorithms and data structures to solve challenging problems

• Collaborate with cross-functional teams to deliver end-to-end solutions

• Maintain and enhance existing codebase using modern C++ practices

• Work in a Linux environment utilizing tools like Git, TFS, and Eclipse

• Bachelor's degree in Computer Science or a related technical field

• Minimum 1 year of professional C++ WEB development experience

• Proven track record of developing server-side applications

• Strong problem-solving skills and attention to detail

• Excellent teamwork and interpersonal communication abilities

• Proficiency in both Hebrew and English

HubSpot is hiring a remote French Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Ireland.

HubSpot - Inbound marketing, sales, and service software.

Figure Markets is looking to hire a Customer Success Associate to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Process Street is hiring a remote Junior Customer Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Process Street - We help our customers build, document, automate, and track recurring workflows.

Udacity is hiring a remote Senior Customer Success Manager - Japan. This is a full-time position that can be done remotely anywhere in Japan.

Udacity - Advance your career with online courses.

Hudson River Trading (HRT) is looking for an Electronic Trading Support Engineer to join our Trade Operations (TradeOps) team in our London office. This team is responsible for managing HRT’s live trading environment, one of the most robust and efficient electronic trading platforms in the world. This includes configuring, monitoring, and optimizing the firm’s trading as well as handling risk, regulatory, and development tasks. The TradeOps team focuses on both automating common tasks and preparing for the unexpected. Your day could consist of debugging to get a process running in time for the market open, making a difficult on-the-spot decision that balances compliance, risk, and PnL during trading hours, or coordinating the technical rollout of a new trading strategy.  Being a member of TradeOps at HRT means working on a tight-knit, highly productive team. We're looking for someone who loves technology and wants to work on a broad range of projects using whatever tool(s) best solve the problem at hand. Excellent communication is a must, along with a can-do attitude. Role In a high performance environment, immediate awareness of and reaction to systems and trading issues is essential. That’s where HRT’s Electronic Trading Support Engineers come in. You’ll be responsible for managing new initiatives and ensuring a smooth trading day. You’ll act as the first line of defense when the inevitable happens, and the subject matter expert on recent changes to the production trading platform. The team’s scope covers everything from systems infrastructure, to compliance, risk management, overnight clearing, and performance improvement.  Responsibilities 

Support live trading during GMT daylight hours Handle order flow from HRT’s trading desks Respond to external market alerts and outages Interface with exchanges & other external parties to support trading 

Qualifications

Bachelor’s degree in a quantitative discipline (CS, Engineering, Physics, Math, etc.) Understanding of various financial products, including equities, crypto products, and derivatives Working knowledge of UNIX systems Experience with a scripting language (Python, Perl, Bash) Excellent communication skills and enjoy interfacing with clients, both internal and external Incredibly organized, with a high attention to detail Excited to work independently in a very fast-paced, high pressure environment Poses an understanding of Market Data/Order Entry systems and an interest in how modern electronic markets work Industry experience and/or Series 7 or 57 certification is preferred Culture Hudson River Trading (HRT) brings a scientific approach to trading financial products. We have built one of the world's most sophisticated computing environments for research and development. Our researchers are at the forefront of innovation in the world of algorithmic trading. At HRT we welcome a variety of expertise: mathematics and computer science, physics and engineering, media and tech. We’re a community of self-starters who are motivated by the excitement of being at the cutting edge of automation in every part of our organization—from trading, to business operations, to recruiting and beyond. We value openness and transparency, and celebrate great ideas from HRT veterans and new hires alike. At HRT we’re friends and colleagues – whether we are sharing a meal, playing the latest board game, or writing elegant code. We embrace a culture of togetherness that extends far beyond the walls of our office.Feel like you belong at HRT? Our goal is to find the best people and bring them together to do great work in a place where everyone is valued. HRT is proud of our erse staff; we have offices all over the globe and benefit from our varied and unique perspectives. HRT is an equal opportunity employer; so whoever you are we’d love to get to know you.

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WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE:The Senior Specialist, FP&A will play a crucial role and will be responsible for providing financial planning, analysis and reporting for Corporate, a business, or a P&L within a business. Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may influence work. WHAT YOU’LL DO: Overview: We are seeking a detail-oriented and analytical inidual to provide support to business leaders by delivering insightful data reporting, financial analysis, and management information systems (MIS) reporting. This role will involve working closely with leadership teams to gather, analyze, and present data that drives strategic decisions, financial planning, and operational improvements.Key Responsibilities:1. Data Reporting & Analysis:o Generate and manage routine and ad-hoc reports based on business, financial, and operational data.o Prepare and present key business metrics, performance indicators, and financial analyses to senior leaders.o Analyze data trends to identify business opportunities, risks, and areas for operational improvement.o Ensure data integrity, consistency, and accuracy in reporting.2. Financial Analysis & Reporting:o Assist in preparing financial reports and forecasts, including budget analysis, variance reporting, and cost-benefit analysis.o Analyze financial data and highlight key findings to guide decision-making.o Collaborate with the finance team to track revenue, expenses, and other financial KPIs.o Support in the development of financial models and forecasts to help business leaders with planning and budgeting.3. Management Information Systems (MIS):o Support the preparation and management of MIS reports for internal stakeholders.o Design and automate reporting processes to improve efficiency and accuracy.o Provide business leaders with insights from MIS data, helping to optimize business operations and decision-making.4. Key Performance Indicator (KPI) Monitoring:o Assist in developing and maintaining dashboards to track KPIs across departments.o Monitor business performance and identify areas that require attention or improvement.o Provide regular updates and recommendations based on KPI data to improve performance and achieve business goals.5. Cross-Departmental Coordination:o Work closely with cross-functional teams (finance, marketing, operations, sales) to collect and integrate data for reporting purposes.o Help standardize data collection processes to ensure consistency across various departments.o Serve as a point of contact for internal stakeholders regarding data-related queries and reporting needs.6. Process Improvement:o Contribute to the continuous enhancement of reporting and analysis processes.o Identify opportunities to streamline data collection and reporting methods to enhance operational efficiency.o Implement new reporting tools, technologies, or methodologies to support business goals.7. Data Visualization & Presentation:o Design visually appealing and user-friendly dashboards and reports to effectively communicate data findings to business leaders.o Use advanced tools (e.g., Power BI, Tableau, Excel) to create reports and presentations that highlight key insights.Qualifications:• Education: Bachelor’s degree in Business Administration, Finance, Economics, Data Science, or a related field. Master’s degree or relevant certifications (e.g., CFA, FRM, etc.) are a plus.• Experience:o 2-4 years of experience in business analysis, financial analysis, or MIS reporting.o Hands-on experience with data analysis, financial reporting, and MIS system management.o Prior experience working with business intelligence tools (Power BI, Tableau, Excel, etc.) is highly desirable.o Experience in preparing financial models, reports, and data presentations for senior leadership teams.Skills:• Technical Proficiency:o Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, charts, etc.) and experience with BI tools like Power BI or Tableau.o Understanding of database systems, SQL, and financial modeling.o Familiarity with financial reporting and performance management tools.• Analytical Skills:o Strong analytical skills with the ability to interpret and present data in a clear, actionable format.o Ability to work with large datasets and generate meaningful insights.• Attention to Detail:o High level of accuracy and attention to detail when working with financial and business data.• Communication Skills:o Strong verbal and written communication skills, with the ability to present complex data clearly to non-technical stakeholders.o Ability to prepare concise, compelling reports and presentations for leadership teams.• Problem-Solving & Decision-Making:o Ability to analyze business problems, propose solutions, and deliver insights that drive strategic decisions.• Collaboration:o Ability to work in a cross-functional team environment, collaborating with colleagues across departments.Key Attributes:• Proactive: Demonstrates initiative to take on tasks and identify areas for improvement.• Curious & Detail-Oriented: Eager to e deep into data and provide actionable insights.• Time Management: Ability to prioritize tasks, handle multiple requests, and meet deadlines in a fast-paced environment.Benefits:• Competitive salary and benefits package• Professional development opportunities and career advancement• Collaborative and dynamic work environment WHAT’S IN IT FOR YOU?We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a erse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

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Our mission is to bring web3 to a billion people, by providing builders with the tools they need to build exceptional onchain products. Alchemy is the only complete developer platform that offers the powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infrastructure powers 70% of the top web3 teams, 90%+ of web2 companies building in web3 and 100+ million end users. Our customers include top web3 brands like Polymarket, OpenSea, Circle, WorldCoin, as well as major global brands like Shopify and Adobe. The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT. We're backed by the world's leading VCs and institutions, including: Lightspeed, Silver Lake, a16z, Coatue, Pantera, Addition, Stanford University, Coinbase, and Charles Schwab, among others. The Role

The Customer Experience Advocate is the first point of engagement for the entire Alchemy community in our most critical channels — mostly Discord and online community platforms like Twitter. You’ll be our eyes and ears on the ground learning about customer needs to inform our product roadmap, working with the Customer Engineering team and other parts of the company to ensure our product continues to meet our customers needs, and making certain the developer voice is represented inside the company. You will ensure prompt and effective resolution of questions, problems, and requests. In a nutshell, this role is perfect for someone with a technical background who understands the needs of developers, wants to foster and engaged and mutually helpful community, and wants to learn multiple sides of Alchemy’s business. The majority of the time will be spent meeting and talking with customers, helping them solve their needs, debug technical issues, and sharing insights with colleagues across the business.

Responsibilities:

Answer customer questions for our growth and free tier users on discord. Tackle and troubleshoot questions related to

Billing and Accounts Alchemy APIs, SDK and core RPC services our tutorials and docs

Onboard and familiarize new users in our discord Look at user's code and provide feedback or help debug issues Obsess over customer experience Consistently find ways to improve discord experience Identifying and relaying customer feedback to relevant teams

Documentation team for Doc updates Product teams and Devrels for Product feedback

Building close relationships and trust with consumers through open and interactive communication

What We're Looking For:

Computer science degree or software engineering experience 1+ years of experience in customer support or working closely with customers Excellent communication and presentation skills Good knowledge of technical concepts including knowing how to program in at least 1 programming language Ability to multi-task, prioritize, and manage time effectively Ability to learn things quickly Interest in technology, blockchain, crypto Experience with blockchain a large plus Founded a company or built side projects, a plus

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Sphere is looking to hire a Customer Success Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

B12 is hiring a remote Customer Success Associate. This is a full-time position that can be done remotely anywhere in the United States, Mexico, Argentina or Philippines.

B12 - The online platform that powers professional services.

Customer.io is hiring a remote Associate Customer Success Manager, EMEA. This is a full-time position that can be done remotely anywhere in EMEA.

Customer.io - Power automated communication that people like to receive.

Rocket Money is hiring a remote Team Leader, Customer Support. This is a full-time position that can be done remotely anywhere in the United States.

Rocket Money - The money app that works for you.

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Designated Support Engineer III to join our Focal Support team. Reporting to the Focal Support Manager, you'll be responsible for:

Managing and resolving customer cases assigned to your pod promptly to meet customer needs and satisfaction Building trust with customers by understanding their requirements, priorities, and limitations to provide solutions Participating in the on-call rotation to monitor and address weekend issues, although it is voluntary Collaborating with the product team, engineering, or escalation team to open bug reports for code defects using Jira Communicating with assigned customers, keeping them updated on progress and resolutions

What We're Looking for (Minimum Qualifications)

4+ years of support and networking experienced required General firewalls and packet filtering experience and troubleshooting HTTP/HTTPS troubleshooting by browsers (performance and errors) IPv4, IPv6, routing, DNS, load balancing, proxies, and other layer 2-4 concepts Authentication systems such as LDAP, MS AD 

What Will Make You Stand Out (Preferred Qualifications)

Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS) Zscaler Product Experience  VPN technologies such as IPSec and VPN clients, Scripting knowledge (SHELL, Python)

LI-HYBRID

LI-NL1At Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

⬇

Apply Now

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.  At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Designated Support Engineer to join our Customer Service team, reporting to the Senior Director of Focal Support. This is a hybrid role, reporting in to the Escazu, Costa Rica office 3 days a week.  You will: 

Work in a small group (pod) familiar with both customer technology and maintenance personnel. Earn customer trust and deliver a superior, responsive support experience. Collaborate with Technical Account Managers (TAMs) and account teams to provide personalized and knowledgeable support. Understand customer history and feature usage to provide relevant recommendations. Contribute to building customer trust in our product for mission-critical infrastructure and deliver technical solutions to large enterprises.

What We're Looking for (Minimum Qualifications)

5+ years of support and networking experienced required Network troubleshooting, including use of Wireshark, trace route and MTR to identify problems SSL, HTTP/HTTPS troubleshooting via browsers (performance and errors) IPv4, IPv6, routing, DNS, load balancing, PAC files, proxies, and other layer 2-4 concepts Authentication systems such as LDAP, MS AD etc

What Will Make You Stand Out (Preferred Qualifications)

2+ years of data loss prevention experience (DLP)  GRE and IPSec tunnel troubleshooting General firewalls and packet filtering experience and troubleshooting

LI-Hybrid

LI-BH1

At Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

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About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Designated Support Engineer to join our Customer Service team, reporting to the Director of Focal Support. This is a hybrid role, reporting in to the Plano, Texas office 3 days a week.  You will: 

Work in a small group (pod) familiar with both customer technology and maintenance personnel. Earn customer trust and deliver a superior, responsive support experience. Collaborate with Technical Account Managers (TAMs) and account teams to provide personalized and knowledgeable support. Understand customer history and feature usage to provide relevant recommendations. Contribute to building customer trust in our product for mission-critical infrastructure and deliver technical solutions to large enterprises.

What We're Looking for (Minimum Qualifications)

5+ years of support and networking experienced required Network troubleshooting, including use of Wireshark, trace route and MTR to identify problems SSL, HTTP/HTTPS troubleshooting via browsers (performance and errors) IPv4, IPv6, routing, DNS, load balancing, PAC files, proxies, and other layer 2-4 concepts Authentication systems such as LDAP, MS AD etc

What Will Make You Stand Out (Preferred Qualifications)

2+ years of data loss prevention experience (DLP)  GRE and IPSec tunnel troubleshooting General firewalls and packet filtering experience and troubleshooting

LI-Hybrid

LI-BH1Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.Base Pay Range$105,000 - $150,000 USDAt Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

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About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Senior Product Support Engineer to join our Product Support team. Reporting to the Manager of Product Support, you'll be responsible for:

Providing phone/email consultation to independently debug complex security/network problems for Tier III support Working with Engineering and assisting the customer with testing or troubleshooting Reproducing customer issues to verify problems and providing feedback to the Engineering and Operations team

What We're Looking for (Minimum Qualifications)

6+ years of experience in technical support or a related area Minimum university degree in IT, or related field Proficient in troubleshooting, debugging, and working directly with customers

What Will Make You Stand Out (Preferred Qualifications)

In-depth understanding of enterprise networks and infrastructure, TCP/IP, including reading packet, captures and general diagnostics is required Experience with Internet protocols: HTTP, and its proxies, SMTP, DNS, LDAP, and FTP Experience with open source system administration: Windows, Linux, FreeBSD and the ability to read packet captures (Wireshark)

LI-JK3

LI-HybridAt Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

⬇

Apply Now

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Product Support Engineer II to join our Global Customer Support team. Reporting to the Manager, Product Support you'll be responsible for:

Providing second line phone/email consultation to independently debug complex security/network problems Helping ongoing training programmes for the department and promote a team environment Mentoring other engineers on advanced troubleshooting, debugging and case management skills

What We're Looking for (Minimum Qualifications)

Minimum 2 years of experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products Experience with operating systems such as Linux, Unix, and Free BSD Experience troubleshooting network issues and familiarity with the necessary tools and protocols Familiarity with: Network Protocol Analyzers, Network Security, authentication systems and VPN technologies

What Will Make You Stand Out (Preferred Qualifications)

Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry certifications Zscaler product experience Script knowledge

LI-NL1#LI-HybridAt Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

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About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Manager of Product Support to join our Product Support team. This role would report into to the Director of Customer Services in Japan in a hybrid setting, and you would be responsible for:

Establishing operational goals and work plans, and delegating assignments to your team Promoting a growth mindset, motivating, and above all, supporting the existing Product Support team Working cross-functionally with our Support, Engineering, Ops, and Sales teams Working with the Customer Success Managers to support project and engagement plans with your clients and providing technical leadership during major incidents Resolving the more difficult technical issues and lingering issues our clients may have

What We're Looking for (Minimum Qualifications)

More than 5 years of experience managing teams of up 15 members Minimum university degree in IT, or related field A detailed working knowledge of web-based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls Customer management skills during post incident response

What Will Make You Stand Out (Preferred Qualifications)

Vendor certification (i.e. CISSP, CCIE, CCNP, JNCIE, and MCSE)

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LI-HybridAt Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

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About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Staff Product Support Engineer to join our Product Support team. Reporting to the Manager of Product Support, you'll be responsible for:

Providing phone/email consultation to independently debug complex security/network problems for Tier III support Working with Engineering and assisting the customer with testing or troubleshooting Reproducing customer issues to verify problems and providing feedback to the Engineering and Operations team

What We're Looking for (Minimum Qualifications)

7+ years of experience in technical support or a related area Minimum university degree in IT, or related field Proficient in troubleshooting, debugging, and working directly with customers

What Will Make You Stand Out (Preferred Qualifications)

In-depth understanding of enterprise networks and infrastructure, TCP/IP, including reading packet, captures and general diagnostics is required Experience with Internet protocols: HTTP, and its proxies, SMTP, DNS, LDAP, and FTP Experience with open source system administration: Windows, Linux, FreeBSD and the ability to read packet captures (Wireshark)

LI-JK3

LI-HybridAt Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

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About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.   We're looking for an experienced Manager, Designated Support to join our Product Support team.  This is a hybrid role, going in to our Escazú office 3 days a week.  Reporting to the Senior Director of Global Focal Support, you'll be responsible for:

Leading and mentoring a team of support engineers, ensuring process adherence and technical development.

Managing escalations and engaging with customers on critical support issues.

Overseeing team operations, including shift scheduling, PTO management, and training programs.

Driving continuous improvements in support processes to ensure timely and high-quality customer issue resolution.

Collaborating cross-functionally with Sales, Product, and Technology teams to align customer support with business objectives.

What We're Looking for (Minimum Qualifications)

3+ years of experience as a support manager, including escalation management and people leadership

5+ years of experience as a Support Engineer/Senior Support Engineer, working with networking or web security products

Strong knowledge of enterprise networking and security, including VPN technologies, authentication systems (LDAP, MS AD), and network security protocols (SSL/TLS, Firewall, IDS/IPS)

Proficiency in troubleshooting network-related issues using tools such as Ping, Traceroute, MTR, and Wireshark

Excellent verbal and written communication skills in English

What Will Make You Stand Out (Preferred Qualifications)

Bachelor of Science in Computer Science, Engineering, or equivalent advanced industry certifications.

Experience with Linux, Unix, or FreeBSD operating systems.

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 At Zscaler, we believe that ersity drives innovation, productivity, and success. We are looking for iniduals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the erse needs of our employees and their families throughout their life stages, including:

Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate ersity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neuroergent or require pregnancy-related support.

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DMarket, recently acquired by Mythical Games, makes the secure purchase and trade of virtual items possible through our blockchain-enabled marketplace. Mythical Games is a Venture-backed game technology company powering the next generation of players, games, and studios.  Our goal is to launch exceptional video games that leverage distributed ledger tech while also providing a platform that will allow other game developers to do the same. At Mythical Games, we are proud of our ‘People First’ culture. We believe that it takes great people and culture to make great products.  By treating each other with empathy and respect, we can live fulfilling lives outside of our jobs while also creating exceptional work.We are looking for a Customer Support Specialist to join our growing team and help us increase our customers’ satisfaction levels. Required skills:

1+ years of Customer Support experience; Interested in gaming industry; Literacy, responsibility, attention, stress resistance are a must; Excellent communication skills and customer-oriented approach, will to go extra mile; Ability to multitask; Upper-intermediate level of English; Crazy-fast typer; Being a confident Steam user is required; Fintech experience would be a great advantage.

Responsibilities:

Provide written support for customers in chats, tickets, instant messengers, social media — no calls; Communicate with users in English/Ukrainian; Communicate internally with other departments (marketing, antifraud, developers, etc.); Address customers’ inquiries to relevant departments by creating tickets; informing the customers about these tickets’ resolution; Be flexible in a dynamic environment, quick-paced changes are constant.

Location: Only Ukraine; Remote Work Hiring process: ✅Intro call with a Recruiter → ✅ Test Task → ✅Technical Interview → ✅Reference Check → ✅Offer We offer: 

Team of like-minded professionals who understand your game passion; Work in an international product company - Mythical Games is the resident of Diia City; Competitive financial reward; Health care starting on your first working day; 22 paid vacation days, paid sick leaves and other personal days in accordance with the company's internal policies; Flexible working hours; Referral bonuses; Financial support and PTO in case of special occasions governed by the internal policies of the company. Our team values ersity and believes that it strengthens our games, products, and communities.  We strongly encourage POC, folks with disabilities, those belonging to the LGBTQIA+ communities, and people across all gender to apply.  If you need assistance with accommodations due to a disability, please reach out to [email protected]. We’ll be with you as soon as possible; our goal is to ensure an accessible and equitable interview process.

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About Figure Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures – everything from dream home renovations and debt consolidation to small business formation. In seven years, we’ve become the country’s #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, we’re a “unicorn” – a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years.  Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value iniduals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us! Wealthfront Career-Launching Company  Figure Series D Announcement About the Role We are looking for customer service teammates to join a growing segment of our company. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our prospects and customers. Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy. What You’ll Do

Be the first point of contact and advocate for our customers Handle customer inquiries via omni-channel communication (phone, chat and email) and process applications with exceptional customer service  – and ideally leading to improved brand recognition, loyalty, and referrals  Educate customers on Figure and our products with knowledge and enthusiasm Gather and share key insights that assist in improving Figure’s products, services, and customer experience generally Provide technical support and troubleshooting with patience – whether it’s a glitch or a customer needing help navigating our digital processes  Conduct video notary sessions with attention to detail and professionalism; maintain thorough follow up with stakeholders as needed (once licensed as e-notary – see section below) Participate in company sponsored training and licensing programs to expand your skillset and the team’s overall capabilities Contribute to an exciting and vibrant office environment and team dynamic

What We Look For

1+ years in a customer facing role BA/BS from an accredited university (preferred) Proven background in being a dependable and reliable team player Flexibility and adaptability to ongoing refinements in process and structure Confident, friendly, and compassionate communication skills Ability to become a licensed e-notary including passing the Figure and state required background check Successfully complete the required compliance trainings A positive and problem-solving approach to customer service   Ability to instill trust and rapport with prospects and customers Process-driven organizational skills   A quick and flexible learning >

How We Operate This is a full time role based on a 40-hour work week. Schedules are assigned after training, and operate on a shift bid structure. In order to promote the best performance possible, top performers are able to bid for their preference in shifts first. Hours of operation are M-F 6am-9pm Pacific and Sat-Sun 6am-5pm Pacific.  Salary

Compensation Range: $22/hr, with an additional compensation of $24/hr for hours worked between 6pm - 9pm pst Monthly Bonus: Can range anywhere from $0 - $1,300/month. Average bonus earned is $570/month

Benefits

Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

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