Glimpse K12
about 3 years ago
3+ yearsal / remotefull-timehuntsville
"
Glimpse K12, Inc. is the leader in Education Return on Investment (eROI) software. Our platform helps school districts track, manage, and evaluate the effectiveness of the tools and resources they are putting into the classroom. Our customers include school and district administrators.
We are looking for someone interested in joining a high growth, all hands on deck, startup. We are growing extremely fast and are scaling our success and implementation teams.
Role: Implementation Project Manager / Customer Success Manager
The ideal candidate is someone who likes to manage multiple projects at one time. As we onboard new districts every week, your responsibility will be to guide them through the onboarding process, track the current status of each district, and meet with senior management to discuss project status and issues. You will also manage the implementation team to ensure they are focusing on the highest priority items each day.
Please let us know if you are interested in helping schools create better outcomes for students!
",
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About us
Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.
We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it “la salvación del mes”—the month’s salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.
We’re building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.
About the role
We’re seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You’ll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.
As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users across Latin America.
Key responsibilities
- Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
- Communicate to the engineering team bugs or technical issues customers face
- Provide timely solutions and follow up to ensure customer satisfaction
- Create weekly reports on activities and metrics
Requirements
- 1+ years of customer service experience
- Native or fluent Spanish speaker
- Strong communication and moderation skills
- Strong problem-solving abilities with attention to detail
- Team player with transparent work approach
Nice to have
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crypto paydefifull-timenon-techremote - south america
About us
Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.
We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it “la salvación del mes”—the month’s salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.
We’re building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.
About the role
We’re seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You’ll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.
As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users across Latin America.
Key responsibilities
- Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
- Communicate to the engineering team bugs or technical issues customers face
- Provide timely solutions and follow up to ensure customer satisfaction
- Create weekly reports on activities and metrics
Requirements
- 1+ years of customer service experience
- Native or fluent Spanish speaker
- Strong communication and moderation skills
- Strong problem-solving abilities with attention to detail
- Team player with transparent work approach
Nice to have
- Knowledge of best practices for customer service
- Available to work during GMT-3 (Buenos Aires) business hours
- Experience with customer support platforms such as Bird or Zendesk
- Familiarity with blockchain mechanics and explorers (Etherscan, Worldscan)
Brookview Lawncare is urgently looking to hire a reliable data entry specialist, you must be available to work remotely.
Responsibilities
Enters patient information into the computer system in an accurate and timely manner
Prepares various reports as requested by management
Communicates effectively with staff
Keeps records of payments, co-pays, prior-authorizations, etc.
Evaluates and processes expense reports
Maintains accurate and thorough vendor records
Analyses data for errors
Reports problems found with data
Education and Qualifications
High School diploma or GED
3+ years of data entry experience
Maintain confidentiality regarding financial matters
Excellent organizational skills
Strong verbal, written, and typing skills
Proficient in MS Office (Word, Outlook, and Excel)
Must be personable, professional, and polished
Ability to work in a high-paced, high-volume data entry environment
Salary and compensation
$80,000 — $100,000/yearBenefits
💰 401(k)
🦷 Dental insurance
🖥 Home office budget
🎅 We hire old (and young)
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About us
Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.
We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it “la salvación del mes”—the month’s salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.
Backed by Paradigm and Nascent, we’re building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.
About the role
We’re seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You’ll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.
As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users across Latin America.
Key responsibilities
- Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
- Communicate to the engineering team bugs or technical issues customers face
- Provide timely solutions and follow up to ensure customer satisfaction
- Create weekly reports on activities and metrics
Requirements
- 1+ years of customer service experience
- Native or fluent Spanish speaker
- Strong communication and moderation skills
- Strong problem-solving abilities with attention to detail
- Team player with transparent work approach
Nice to have
- Knowledge of best practices for customer service
- Available to work during GMT-3 (Buenos Aires) business hours
- Experience with customer support platforms such as Bird or Zendesk
- Familiarity with blockchain mechanics and explorers (Etherscan, Worldscan)
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Imagine waking up each day excited for work, knowing that your efforts contribute to a global movement that impacts the world. If you’re ready for a career transformation, then we have an exhilarating opportunity for you at the Interaction Design Foundation (IxDF)!
Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. At IxDF, we’re not just a company; we’re a movement dedicated to making high-quality design education accessible to everyone, everywhere. With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with erse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.
Our Commitment to Our Members
At the core of every decision we make and every strategy we implement lies our unwavering commitment to our members—they are the fundamental reason for our existence. This profound dedication drives us to exceed their expectations at every turn. We are on the lookout for a candidate who embodies our ethos: someone who is not only exceptionally talented and diligent but who also possesses a profound empathy for our learners' needs and a relentless pursuit of excellence. Your role will be pivotal in ensuring that each member feels valued, supported, and inspired throughout their educational journey with us.
Your place in the IxDF Universe
Correspond daily with members and prospective learners across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience.
Act as a brand ambassador by upholding our excellent reputation in every interaction. You’ll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education. It’s a big responsibility, but also incredibly rewarding!
Collaborate cross-functionally with teams across the organization to improve internal workflows and enhance the platform’s user experience. You’ll be the bridge between departments, ensuring that our operations are efficient and focused on delivering the best outcomes for our members.
Support our Growth team in executing digital marketing initiatives, including managing paid media campaigns and overseeing content and engagement across our social media channels.
Perform general administrative and ad-hoc project support, assisting extended team members as needed. Whether it’s organizing tasks, scheduling, or helping with project coordination, you’ll ensure everything runs smoothly and efficiently.
Maintain and improve documentation by ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.
Shape internal processes that directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members.
Update our internal knowledge base and contribute to department-wide initiatives focused on knowledge sharing. You’ll ensure that important insights and best practices are easily available to all, driving continuous improvement.
Communicate and collaborate effectively with other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth.
Embody our values as you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.
Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.
About You
You thrive in a fast-paced environment where you handle ad-hoc projects of varying complexities with ease and enthusiasm.
You have experience in customer success, with bonus points if you’ve worked in digital marketing or managed social media channels.
Helping people excites you, and you take pride in earning their gratitude through your support and problem-solving skills.
You are resourceful and autonomous, always ready to take on new tasks and projects with a problem-solving mindset that ensures everything gets done efficiently.
Attention to detail and thoroughness come naturally to you. You enjoy ensuring that every task is completed with care and precision.
You relish solving problems—especially the ones that haven't even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise.
You are fluent in written and spoken English with exceptional writing skills, perfect grammar and an appreciation for the power of tone, brevity and microcopy.
You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results.
Consistency is key for you, and you stay focused even when tasks become repetitive, ensuring nothing slips through the cracks.
You are comfortable with tight deadlines and excel at prioritizing tasks to meet them, keeping projects on track.
Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward.
You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.
You are located within a time zone from Europe (UTC+0) to East Asia (UTC+8), making it easy to collaborate with our global team.
Bonus Points
You get bonus points if the art of writing isn’t just a skill, but a passion. You find joy in crafting each sentence with care and precision.
You have a genuine curiosity about user experience (UX) design and are interested in how it can improve the quality of life for people around the world.
You love making complex concepts accessible, and you enjoy teaching or explaining ideas in a way that’s engaging and easy to understand.
You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way that’s efficient and clear.
What We Can Offer
A highly valued role: Many organizations undervalue admin and support employees, but at IxDF, you’ll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success.
Opportunities for growth and impact: At IxDF, you’ll have room to grow professionally while making a real difference. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners.
A Global, Purpose-Driven Team – Work alongside passionate professionals from all over the world, united by a common mission.
Engagement with a Thriving Global Community – You’ll have the opportunity to support and interact with our local groups, educational partners, and community initiatives. Whether it’s helping organize IxDF Local Groups, facilitating partnerships with educational institutions, or engaging with our vibrant design community, your work will contribute to a stronger, more connected global network of UX professionals and learners.
A full-time position, within a fully remote organization. Daily video-based collaboration with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year.
A work culture with no fluffy titles, political agendas and corporate drama. Your colleagues value your warm character, your strong work ethic, and the results you deliver. Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF.
A daily mission to help impact, empower, and enrich the lives of millions of people by creating affordable high-end design education for everyone across the planet. It’ll be yours too.
A company where the distance between idea and execution is minimal. We’re a highly agile organization with zero bureaucracy or corporate politics – and with exceptional order and efficiency.
A company culture where passion meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, strong work ethic, long-term thinking, and self-discipline.
We thrive because we have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.
How to Learn More and Apply
To submit your application as well as learn more about our Work Culture and Values, please visit https://www.interaction-design.org/about/careers
Please apply as soon as you can—we’re firm believers of “the sooner, the better” and we’re looking forward to working with you!
Please mention the word LUCRATIVE when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.Salary and compensation
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client onboardingclient successproject managementsaas
Location: Remote (must be able to work EST hours 9am-5pm)
Client Facing: This is a client-facing role so perfect English skills are a requirementDepartment: Onboarding To Apply: Send an email including a 2-3 minute video talking about your experience to [email protected]< class="SCXW93970274 BCX0">< class="OutlineElement Ltr SCXW93970274 BCX0">< class="SCXW5690270 BCX0">< class="OutlineElement Ltr SCXW5690270 BCX0">< class="p-pdf_viewer_thumbnail"> < class="p-pdf_viewer__content">< class="p-pdf_iframe__page">< class="textLayer">< class="msocomtxt">< class="SCXW242562326 BCX0">< class="OutlineElement Ltr SCXW242562326 BCX0">Title: Implementation Project Manager
< class="OutlineElement Ltr SCXW242562326 BCX0">Status: Exempt, Full-Time
< class="OutlineElement Ltr SCXW242562326 BCX0">Reporting structure:
< class="OutlineElement Ltr SCXW242562326 BCX0">The Implementation Project Manager role works closely with sales and client success to ensure clients are onboarded and implemented successfully, know the value of our services and resources and utilize the product effectively. The Implementation Project Manager role keenly focuses on driving an exceptional onboarding experience whilst ensuring onboarding milestones are consulted, prescribed, and met within timelines. In addition, this role serves as the main point of contact throughout the onboarding journey, keeping the Client Onboarding Manager informed, and working as a liaison between clients, sales, the CS department and product teams.
< class="OutlineElement Ltr SCXW242562326 BCX0">What you’ll do:
< class="OutlineElement Ltr SCXW242562326 BCX0">The onboarding phase is the most important phase of the client lifecycle, and Implementation Project Managers are responsible for establishing the solid foundation that drives our clients’ success. This crucial client-facing role focuses on the successful implementation and adoption of product. The Implementation Project Manager owns the post-sale onboarding client relationship and manages the implementation of said solutions whilst ensuring the client receives all pre-defined touchpoints. The role will also be responsible for monitoring the progression of all projects within the onboarding process of each assigned client and keeping all involved teams (internal and external) informed and on track to completion. These projects include but are not limited to solutions and systems implementation, training for clients, new client set-up, configuration and training within internal company tools and platforms and CRMs.
< class="OutlineElement Ltr SCXW242562326 BCX0">Key Responsibilities
< class="OutlineElement Ltr SCXW242562326 BCX0">Client Communication 45%
< class="OutlineElement Ltr SCXW242562326 BCX0">• Initiate new client contact post-sale by phone and email to coordinate and launch all solutions onboarding projects based on executed contracts
< class="OutlineElement Ltr SCXW242562326 BCX0">• Communicate clear expectations to clients regarding the onboarding journey, client next steps, timelines, and the client’s role in successfully implementing solutions
< class="OutlineElement Ltr SCXW242562326 BCX0">• Coordinate client contact with sales team and project manage the handoff from sales to Client Success
< class="OutlineElement Ltr SCXW242562326 BCX0">• Anticipate client needs during the onboarding process and build rapport by delivering a positive and proactive onboarding experience through ongoing communication by phone, email, and video conference (primarily Zoom)
< class="OutlineElement Ltr SCXW242562326 BCX0">• Assist clients in managing change and realizing value of our product quickly
< class="OutlineElement Ltr SCXW242562326 BCX0">Project Management 35%
< class="OutlineElement Ltr SCXW242562326 BCX0">• Maintain client profiles in internal platforms to ensure new client services are added and quality checked prior to go-live based on executed contracts
< class="OutlineElement Ltr SCXW242562326 BCX0">• Gather needed information from the client through onboarding forms and communicate needs to relevant internal or external partner teams, as necessary
< class="OutlineElement Ltr SCXW242562326 BCX0">• Organize, execute, and document the onboarding process for clients from beginning to end along with changes that will improve and evolve this process further
< class="OutlineElement Ltr SCXW242562326 BCX0">• Add all relevant client notes in CRM (Salesforce) and communicate with the Client Success department to assign a client success team member based on what is known about the client.
< class="ListContainerWrapper SCXW242562326 BCX0">Ensure coordination of client touchpoints and identify risks (timeline/resistance/other) during onboarding period
Internal Communication 20%
< class="SCXW242562326 BCX0">< class="OutlineElement Ltr SCXW242562326 BCX0">• Communicate client status to internal teams, including but not limited to Client Success, Marketing, Product and development, and Sales
< class="OutlineElement Ltr SCXW242562326 BCX0">• Partner closely with Client Success to solidify and execute client launches based on client goals, desired outcomes, and predefined timelines
< class="OutlineElement Ltr SCXW242562326 BCX0">• Actively engage with internal teams regarding the onboarding status of clients, and onboarding process status
< class="OutlineElement Ltr SCXW242562326 BCX0">• Successfully identify and prevent client churn during onboarding by escalating at-risk clients as defined by the Client Success
< class="OutlineElement Ltr SCXW242562326 BCX0">• Ensure each client’s onboarding project and timelines are met based on pre-established KPIs Time to live, Time to value, CSAT, NPS
< class="OutlineElement Ltr SCXW242562326 BCX0">Requirements:
< class="ListContainerWrapper SCXW242562326 BCX0">At least 2 years of experience in Medical or SaaS industries preferred, working in B2B, client-facing roles related to onboarding
Minimum of two (2) years in a project management capacity
Proficient in Microsoft Office, project management software or CRM
Strong Organizational, project, and time management skills, able to address multiple projects/requests and meet tight deadlines with ownership and accountability – and finesse
Superb written and oral communication skills
Empathetic to clients and challenges they face within their practices, ability to develop relationships quickly
BA or BS degree preferred
< class="OutlineElement Ltr SCXW242562326 BCX0">
What success will look like for you in the first 90 days:
< class="OutlineElement Ltr SCXW242562326 BCX0">❏ You will participate in developing an Onboarding playbook for Onboarding
< class="OutlineElement Ltr SCXW242562326 BCX0">❏ Complete Online training modules (self)
< class="OutlineElement Ltr SCXW242562326 BCX0">❏ Accomplish 100% of assigned clients with all purchased solutions to go live
< class="OutlineElement Ltr SCXW242562326 BCX0">within the first 60 days
< class="OutlineElement Ltr SCXW242562326 BCX0">❏ Complete Salesforce user online basic training (self)
< class="OutlineElement Ltr SCXW242562326 BCX0">❏ Upon receipt, please schedule your 90-day review meeting with your direct
< class="OutlineElement Ltr SCXW242562326 BCX0">supervisor for the beginning of your 4th month in this role.
< class="OutlineElement Ltr SCXW242562326 BCX0">Please mention the word LUSH when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$30,000 — $50,000/yearcustomer successnon-techremote remote-first
Canonical is hiring a remote Graduate Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Canonical - The company behind Ubuntu.
English Level Required: Native
Tuesday to Saturday or Sunday to Thursday, 10 AM to 6 PM EST
Role Overview: Be the frontline of guest satisfaction. Your main tasks will include handling guest inquiries, solving problems efficiently, and ensuring a seamless experience for our guests. You'll work closely with host partners and other teams to provide top-notch service and support.
Key Skills: Excellent communication and problem-solving skills, proficiency in using customer relationship management (CRM) tools, ability to multitask and manage time effectively, and a friendly, empathetic approach to customer service.
Required Experience: Preferably 1-2 years in customer support or hospitality. Experience in a remote work environment is a plus.
Why Join Us: Be part of a team that's revolutionizing the property management industry with cutting-edge technology. Grow your career in a dynamic, remote-only work environment that values innovation and teamwork.
Ideal Candidate: You're detail-oriented, tech-savvy, and thrive in a fast-paced environment. A proactive, customer-first mindset and the ability to stay calm under pressure are key.
Ready to make every guest's experience with HostGenius unforgettable? Apply now and join our remote team in transforming property management! 🌟🏠🔑
Please mention the word CUSHY when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.Salary and compensation
$20,000 — $20,000/yearaccount managercustomer successnon-techremote remote-first
Uscreen is hiring a remote Onboarding Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Uscreen - Sell your videos online.
customer successnon-techremote apac south kora
Deel is hiring a remote Customer Success Manager | South Korea. This is a full-time position that can be done remotely anywhere in APAC or South Kora.
Deel - Payroll and Compliance for International Teams.
Imagine waking up each day excited for work, knowing that your efforts contribute to a global movement that impacts the world. If you’re ready for a career transformation, then we have an exhilarating opportunity for you at the Interaction Design Foundation (IxDF)!
Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. At IxDF, we’re not just a company; we’re a movement dedicated to making high-quality design education accessible to everyone, everywhere. With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with erse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.
Our Commitment to Our Members
At the core of every decision we make and every strategy we implement lies our unwavering commitment to our members—they are the fundamental reason for our existence. This profound dedication drives us to exceed their expectations at every turn. We are on the lookout for a candidate who embodies our ethos: someone who is not only exceptionally talented and diligent but who also possesses a profound empathy for our learners' needs and a relentless pursuit of excellence. Your role will be pivotal in ensuring that each member feels valued, supported, and inspired throughout their educational journey with us.
Your place in the IxDF Universe
Correspond daily with members and prospective learners across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience.
Act as a brand ambassador by upholding our excellent reputation in every interaction. You’ll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education. It’s a big responsibility, but also incredibly rewarding!
Collaborate cross-functionally with teams across the organization to improve internal workflows and enhance the platform’s user experience. You’ll be the bridge between departments, ensuring that our operations are efficient and focused on delivering the best outcomes for our members.
Perform general administrative and ad-hoc project support, assisting extended team members as needed. Whether it’s organizing tasks, scheduling, or helping with project coordination, you’ll ensure everything runs smoothly and efficiently.
Maintain and improve documentation by ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.
Shape internal processes that directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members.
Update our internal knowledge base and contribute to department-wide initiatives focused on knowledge sharing. You’ll ensure that important insights and best practices are easily available to all, driving continuous improvement.
Communicate and collaborate effectively with other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth.
Embody our values as you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.
Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.
About You
You thrive in a fast-paced environment where you handle ad-hoc projects of varying complexities with ease and enthusiasm.
Helping people excites you, and you take pride in earning their gratitude through your support and problem-solving skills.
You are resourceful and autonomous, always ready to take on new tasks and projects with a problem-solving mindset that ensures everything gets done efficiently.
Attention to detail and thoroughness come naturally to you. You enjoy ensuring that every task is completed with care and precision.
You relish solving problems—especially the ones that haven't even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise.
You are fluent in written and spoken English with exceptional writing skills, perfect grammar and an appreciation for the power of tone, brevity and microcopy.
You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results.
Consistency is key for you, and you stay focused even when tasks become repetitive, ensuring nothing slips through the cracks.
You are comfortable with tight deadlines and excel at prioritizing tasks to meet them, keeping projects on track.
Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward.
You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.
You are located within a time zone from Europe (UTC+0) to East Asia (UTC+8), making it easy to collaborate with our global team.
Bonus Points
You get bonus points if the art of writing isn’t just a skill, but a passion. You find joy in crafting each sentence with care and precision.
You have a genuine curiosity about user experience (UX) design and are interested in how it can improve the quality of life for people around the world.
You love making complex concepts accessible, and you enjoy teaching or explaining ideas in a way that’s engaging and easy to understand.
You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way that’s efficient and clear.
What We Can Offer
A highly valued role: Many organizations undervalue admin and support employees, but at IxDF, you’ll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success.
Opportunities for growth and impact: At IxDF, you’ll have room to grow professionally while making a real difference. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners.
A Global, Purpose-Driven Team – Work alongside passionate professionals from all over the world, united by a common mission.
Engagement with a Thriving Global Community – You’ll have the opportunity to support and interact with our local groups, educational partners, and community initiatives. Whether it’s helping organize IxDF Local Groups, facilitating partnerships with educational institutions, or engaging with our vibrant design community, your work will contribute to a stronger, more connected global network of UX professionals and learners.
A full-time position, within a fully remote organization. Daily video-based collaboration with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year.
A work culture with no fluffy titles, political agendas and corporate drama. Your colleagues value your warm character, your strong work ethic, and the results you deliver. Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF.
A daily mission to help impact, empower, and enrich the lives of millions of people by creating affordable high-end design education for everyone across the planet. It’ll be yours too.
A company where the distance between idea and execution is minimal. We’re a highly agile organization with zero bureaucracy or corporate politics – and with exceptional order and efficiency.
A company culture where passion meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, strong work ethic, long-term thinking, and self-discipline.
We thrive because we have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.
How to Learn More and Apply
To submit your application as well as learn more about our Work Culture and Values, please visit https://www.interaction-design.org/about/careers
Please apply as soon as you can—we’re firm believers of “the sooner, the better” and we’re looking forward to working with you!
Please mention the word EXULTATION when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.Salary and compensation
$10,000 — $750,000/yearremote americastechnical support
Shopify is hiring a remote Developer Support, Canada. This is a full-time position that can be done remotely anywhere in Americas.
Shopify - Best eCommerce platform made for you.
Updated 1 day ago
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