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Slash
over 2 years ago
fulltimeus / ca / remote (us; ca)

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What you’ll be doing:

* Support subscribers with general questions, technical concerns, and subscription requests

* Work with product and business teams to incorporate customer feedback in order to constantly improve our product
* Organize and execute your inbox, tasks, and objectives with our internal tool stack
* Diligently follow through with proper documentation after handling customer concerns
* Work and effectively communicate in a dynamic and fast-moving environment across engineering, product, risk, growth and go-to-market to develop product and system specifications, metrics, KPIs and support procedures
* 9 a.m. - 6 p.m. or 1 p.m. - 9 p.m. Shift

We’re looking for someone who:

* Has excellent written and verbal communication

* Wants to learn and get better every day
* Is not afraid of ambiguity and exercises excellent judgment
* Desire to work in a fast-paced environment, continuously grow, and master your craft
* Alignment with Slash’s core mission of helping our customers make more money
* Familiarity with customer communication tools appreciated (Intercom, CRM, Analytics tools)
* Passion for, or curiosity to learn, financial technology

What's in it for You:

* Opportunity for high growth

* High autonomy + ownership culture
* Comprehensive health + benefits plan
* Unlimited Vacation

Location:EST Timezone only (US & Canada)

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