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Job Descriptions:
* Drive product development and internal processes by collaborating with cross-functional teams to address critical customer needs and pain points.
* Strategically enhance overall customer experience through continuous performance improvement and SOPs' improvement.* Manage and support Finku client relationships using CRM software, directly manage agents while also able to assist users with feedback or issues.* Make informed decisions on operations, products, and technology based on user feedback and interactions.* Conduct outbound calls and monitor inbound inquiries to encourage customer engagement and address concerns.* Utilize data and analytics to identify user behaviors and re-engage customers who have shown signs of disengagement.Job Requirements:
* Proficient communication skills in both Bahasa Indonesia and English.
* Minimum of 3 years experience as a customer experience specialist or in a similar role with hands-on experience using CRM software in Fintech or startup environments.* Strong ability to build and maintain relationships within cross-functional teams, with excellent organizational and multitasking skills.* Enjoys working in a fast-paced environment, possessing an entrepreneurial spirit and a willingness to innovate and solve problems.* Deep understanding of customer behaviors and a proactive approach to improving departmental processes.",