Land your dream remote job

With powerful tools, email alerts and search across 150k+ remote jobs, land your dream job in weeks, not months.

Join 15k+ job seekers
Get custom job alerts in your inbox
Finku
about 1 year ago
fulltimeid / remote (jakartaid)jakartajakartajakarta

"

Job Descriptions:

* Drive product development and internal processes by collaborating with cross-functional teams to address critical customer needs and pain points.

* Strategically enhance overall customer experience through continuous performance improvement and SOPs' improvement.
* Manage and support Finku client relationships using CRM software, directly manage agents while also able to assist users with feedback or issues.
* Make informed decisions on operations, products, and technology based on user feedback and interactions.
* Conduct outbound calls and monitor inbound inquiries to encourage customer engagement and address concerns.
* Utilize data and analytics to identify user behaviors and re-engage customers who have shown signs of disengagement.

Job Requirements:

* Proficient communication skills in both Bahasa Indonesia and English.

* Minimum of 3 years experience as a customer experience specialist or in a similar role with hands-on experience using CRM software in Fintech or startup environments.
* Strong ability to build and maintain relationships within cross-functional teams, with excellent organizational and multitasking skills.
* Enjoys working in a fast-paced environment, possessing an entrepreneurial spirit and a willingness to innovate and solve problems.
* Deep understanding of customer behaviors and a proactive approach to improving departmental processes.

",