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Streak
about 5 years ago
fulltimeremote

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Streak is looking for a creative and empathetic person to join our Customer team. It’s our team’s goal to delight, educate, and help our users utilize Streak to its full potential.

You will become a product expert in Streak and the ultimate source-of-truth for our users. You will help new users get started with Streak and also answer inbound best practice (‘how to’) questions via chat and video calls. Beyond working directly with users, you will be encouraged to identify and pursue projects that improve the customer experience in meaningful ways like creating documentation, testing new features - and all of the projects we haven’t thought of yet.

After onboarding, you’ll join our high volume team (50 chats and/or 6 video meetings per day) explaining complex topics and creating solutions.

What you’ll achieve:

Become an expert at using Streak and understand common workflows for CRMs

Delight our users in every step of their journey with Streak both on screen share and over chat or email

Liaison and work cross-functionally with the Product, Engineering, and Sales teams to advocate for our customers

Analyze our interactions with customers to help us become more efficient and delightful

About you:

Genuine passion for making people feel understood and helping them move forward

Strong, confident, and clear written and verbal communication

Enjoy learning and ing deep in the details on new topics

Interest in the customer experience. This position is a perfect way to craft and hone your skills in delighting customers. You want to grow in this dimension and become an expert in helping users achieve their goals

Have empathy for everyone. You will need to empathize with users who might have less tech experience as well as empathize with the engineering team who may not have enough information to solve a problem

Strong work ethic and an attention to detail

Have experience in a customer-facing role

It’d be nice if you have:

Experience and proficiency with Streak, G Suite, Intercom, Zendesk, Front, GitHub, Zapier, or APIs more generally

Worked with end users helping improving their experience with online software

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