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Soraban 1 day ago
azfulltimetempeus / remote (us)
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Onboarding Specialist

We're a post-revenue, seed-stage B2B startup with ARR growing double digits per month. With our customer base expanding rapidly, we’re looking for an Onboarding Specialist who can ensure our new customers experience a seamless transition into our platform, setting them up for long-term success.

Who We’re Looking For

Personality & Capabilities:

* Quick to Adapt – The product and process will evolve frequently to best serve our customers.

* Detail-Oriented & Organized – Able to manage multiple onboarding projects simultaneously without missing key steps.
* Clear Communicator – Transparent and straight to the point when managing expectations, setting timelines, and handling onboarding issues.
* Self-Motivated – Proactive in self-learning and applying trial-and-error methods to gain knowledge on Soraban’s product and processes.
* Process-Oriented – Comfortable following and improving structured onboarding workflows.

Biggest Necessities:

* Ensuring customers have a smooth onboarding experience, from initial setup to full platform utilization.

* Maintaining a structured process while adapting to customer-specific needs.
* Understanding industry standards and being flexible as the busy season approaches.

Experience & Qualifications:

* Bachelor’s degree preferred.

* 2+ years of experience in Customer Onboarding, Customer Success, Implementation, or Account Management.
* Strong project management skills and experience coordinating multiple stakeholders.
* Experience training users and troubleshooting platform adoption challenges.
* Preferred: Some level of familiarity with the tax industry or SaaS onboarding processes.

Bonus If You:

* Are a self-starter who takes initiative and identifies gaps in the onboarding process.

* Have a passion for customer success, ensuring clients fully adopt and integrate the product.
* Are comfortable working in a fast-paced, evolving startup environment.

Application Process

Instead of a cover letter, please send over a link or document that showcases your past onboarding experience or anything that highlights your approach to customer implementation.

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