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Haystack
7 months ago
fulltimeremote

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The Job: Lead Account Manager

Your responsibility will be to maintain and improve retention and expansion rates across our customer base. Including the full customer lifecycle: onboarding, relationship building, monthly check-ins, quarterly business reviews, custom insights & reporting, inbound support, and health score tracking.

[Required] Skills & Expertise:

1. Written Communication [master]

2. Verbal Communication & Presentation [master]
3. Data Analysis & Reporting [advanced]

[Required] Industry Experience:

1. Our customers are CTOs, VPs of Engineering, Directors of Software Engineering, and Engineering Managers. Ability to speak their language (or learn to) and confidently present is a must have.

2. Experience running customer success, support, account management, or other client-facing roles.

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