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Openlayer 22 days ago
cafulltimesan franciscous / remote (us)
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About the Role

As a Customer Success Engineer at Openlayer, you’ll be instrumental in helping AI teams deploy and optimize our platform to ensure they achieve the best possible outcomes. You’ll work closely with customers to understand their needs, guide them through technical implementations, and help resolve any challenges they encounter. This role offers a unique opportunity to make a direct impact on the success of AI teams worldwide by ensuring they can fully leverage Openlayer’s capabilities.

What You’ll Do

Onboard and Support: Guide new customers through the onboarding process, ensuring a smooth transition and setup. Provide ongoing technical support to help customers succeed in using our platform.

Collaborate: Work cross-functionally with product, engineering, and sales teams to ensure customer feedback is incorporated into the development of new features and improvements.

Train and Educate: Conduct training sessions to help customers understand and make the most of our platform’s features, developing documentation and resources that enhance their experience.

Optimize and Innovate: Identify areas where customers can improve their workflows using Openlayer. Work proactively to introduce new solutions that solve customer challenges and enhance their experience.

What We’re Looking For

* Experience: 2+ years in a customer success, support, or technical account management role, ideally within SaaS or tech. Experience in AI/ML or data science environments is a plus.

* Technical Skills: Familiarity with APIs, cloud platforms, and ideally some programming experience (Python, SQL) to troubleshoot and support customer integrations.
* Problem Solver: Strong analytical skills and the ability to independently troubleshoot and solve technical issues for customers.
* Communication: Excellent written and verbal communication skills, with the ability to explain complex concepts to technical and non-technical audiences.
* Customer-Centric: A proactive, empathetic approach to customer success, always aiming to improve user satisfaction and outcomes.

Why Openlayer?

* High Impact: Help customers maximize the reliability and effectiveness of their AI models, making a real difference in the field of responsible AI.

* Growth Opportunities: Join a fast-growing company where you can shape your role, working closely with customers and the product team.
* Hybrid Culture: Work remotely or in person — your choice.
* Innovative Team: Collaborate with AI experts and a team passionate about creating meaningful solutions.

Benefits

* Competitive salary & equity

* Health, vision, and dental insurance
* Flexible PTO
* Hybrid culture
* Regular team off-sites and social events (virtual and in-person)

If you're passionate about customer success and want to help teams succeed in their AI journey, we’d love to hear from you!

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