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About MagicBrief
We’ve seen a generation of companies grow on the internet, but the next 10 years will look nothing like the last. Traditional growth strategies are becoming obsolete, and brands now win or lose based on their ability to produce great creative. MagicBrief is a creative operations platform that is already empowering many of the world’s best teams including Solawave, Fenty Beauty, Darkroom, LARQ, Jambys, HVMN and many more.
Role Overview
As an Onboarding Specialist at MagicBrief, you will play a crucial role in ensuring our customers have a seamless experience from the moment they are introduced to our product. You will be responsible for conducting product demos, assisting with account setup, and providing ongoing support. This position is not a sales role, but high performance will be rewarded with bonuses.
Key Responsibilities
- Conduct engaging and informative product demos for potential customers, primarily agencies and consumer brands.
- Assist customers in setting up their accounts and workspaces, ensuring they have everything they need to succeed.
- Provide exceptional customer service, addressing any questions or issues that arise during the onboarding process.
- Collaborate with the product, marketing and customer support team to ensure a smooth transition from prospect to active user.
- Maintain a deep understanding of performance marketing to effectively communicate the benefits and features of MagicBrief.
- Cover support in the US west or east time zones, ensuring our customers receive timely assistance.
Qualifications
Experience: 2+ years in a customer-facing role, preferably in a startup or small agency environment.
Knowledge: Foundational knowledge of performance marketing, including paid social (Meta, TikTok, YouTube) and ad strategies.
Skills: Strong speaking, presentation, and relationship-building abilities.
Location: Ideally based in North America, with the ability to cover US time zones.
Attributes: Resourceful, self-starter, endlessly curious, and excited to learn and grow in a new industry.
Why Join MagicBrief?
Growth: Join a fast-growing startup where you can have a massive impact through both success and failure.
Learning: Continuous opportunities for learning and development in a supportive environment.
Innovation: Be part of a company that is transforming the creative workflow of marketing teams and championing the best creative work in alignment with advertising performance targets.
If you are passionate about performance marketing, enjoy helping customers succeed, and thrive in a fast-paced startup environment, we would love to hear from you. Apply now to join the MagicBrief team and help us shape the future of marketing!
Latest post 1 day ago
Company Description:
Swapped.com is a cryptocurrency onramp and offramp allowing customers to buy and sell cryptocurrency with a wide variety of payment methods.
Role Description:
This is a full-time remote role for a Customer Support Representative. You will be responsible for providing great customer service to our customers, resolving customer issues and ensuring customer satisfaction. You will also be responsible for troubleshooting and resolving various technical problems that arise, as well as helping out with a variety of tasks to help us process payments.
Qualifications:
- English fluency
- Great communication skills
- Great problem solving skills
- Strong attention to detail
- Proactivity when handling issues and tasks
- Ability to work independently and remotely
- Experience using cryptocurrency
Benefits:
Work in a vibrant, innovative startup environment that promotes personal and professional growth, offering new challenges daily. Remote work
How to Apply:
Please submit your resume/CV demonstrating your experience in customer support to [email protected] with the subject line ‘Swapped.com Customer Support application’.
Elevate Labs is hiring a remote Customer Support Agent. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Elevate Labs - Discover your mind's limitless potential.
Articulate is hiring a remote SMB Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.
Articulate - The #1 creator platform for workplace learning.
Merit Circle is looking to hire a Support to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Netlify is hiring a remote Strategic Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Netlify - All-in-one platform for automating modern web projects.
Operations Coordinator I, Scheduler
Remote, Part time
About Sanguine: Sanguine Biosciences is accelerating personalized medicine research by empowering patients with their healthcare data and making it as easy as possible for them to participate in the medical research process. We partner with patients and pharmaceutical companies to accelerate precision medicine R&D by securely and efficiently collecting and providing patient samples and relevant health data. We are helping thousands of researchers at 20 of the top 40 global pharmaceutical and biotechnology companies increase the speed and quality at which they are conducting their research. For the past three years, Sanguine received the prestigious designation as a “Great Places to Work” company plus additional awards for leadership and ersity. It is an exciting time; our biotech company is growing quickly and needs the best team members to join us. About the Role: The Operations Coordinator I, Scheduler serves as the “Voice of the Donors”, for the Field Operations team by fielding real-time calls, texts and emails from our donors and successfully scheduling them for appointments and self-directed collections. We are a service-centric and analytics-driven team that is focused on finding the best ways to delight our donor communities, improve performance, and scale. You are responsible for all scheduling and reminder activities involving Sanguine’s robust donor population. This includes coordinating amongst internal teams, the donors, the mobile health staff, and the laboratory to determine availability. You will ensure that the scheduling and reminders are done accurately and efficiently to deliver a seamless experience for our donors and research clients. Primary Responsibilities:- Be the point of contact for donors before, during, and after appointments occur.
- Ensure that every communication and interaction between Sanguine and its study participants is a positive and professional experience
- Understand all study parameters and scheduling restrictions, and ensure that field visits are scheduled accordingly, and in a timely manner
- Schedule donors based on numerous factors such as medical staff and researcher availability, while providing donors with proper pre-appointment instructions and information
- Initiate outbound phone calls, texts, or emails with donors to schedule appointments, confirm visit times, or reschedule visits as needed.
- Communicate and collaborate cross functionally for study updates and progress.
- Coordinate with the internal operations team and donors in the event of appointment cancellations, reschedules, or changes.
- Assist in cross functional special projects to improve and enhance current workflow processes.
- Resolve issues effectively and efficiently while providing an incredible customer service experience to donors.
- Maintain and meet KPI requirements for your role
Position Requirements:
- Bachelor’s Degree preferred but High school diploma combined with experience will be considered
- 1-2 years experience in Customer Service, Operations, or Project Coordination experiences in Healthcare/Life sciences
- Excellent problem-solver with impeccable attention to detail
- Successful multitasker, extremely organized and meticulous
- Able to exercise independent judgment.
- Ability to coordinate successful outcomes working with donors and multiple different departments
- You take privacy seriously and are familiar with HIPAA regulations.
Pay: $22.38/Hour
Pleo is hiring a remote Mid-Manager, Customer Success: DACH. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Pleo - Company card that does your expense reports.
Customer Care Tax Expert – Payroll
Location: Remote
Job Description:
Care Tax Expert – Payroll
Location: Remote
Hourly Rate: $25.96
Start Date: 12/16/24
Training: 5 week training period, Monday – Friday from 9am to 6pm CST. No PTO permitted during training. You will have Christmas day off (12/25/24) & New Years day off (01/01/25).
Schedule requirement: You will be assigned a new schedule after training. Flexibility for any/all schedules ranging from 7:30am to 7:00pm CST Monday – Friday is required. Your schedule may include early mornings, evenings and/or holidays.
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready* to make a change?
The Care Tax Expert will be responsible for conversing directly with customers over phone and email along with contributing to the day-to-day success of the Customer Care Tax teams. This inidual will be responsible for assisting customers with their tax profiles, employee tax information, state set ups and related questions with a focus on providing a customer first experience. In addition, the Care Tax Expert will serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow.
The Customer Care Tax team works closely with our customers, tax agencies, and internal teams with a focus on our customers’ payroll tax experience. We are committed to improving and transforming the customer experience by leveraging technology, driving innovation and reducing customer friction. Our primary focus is assisting our customers with their payroll tax preparation, maintenance and filings.
About this roll*: (Responsibilities)
-
- Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions
-
- Assist customers with tax related questions through inbound warm transferred phone calls and inbound customer emails
-
- Work with internal operations team and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments
-
- Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
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- Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts.
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- Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies.
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- Collaborate with customers to complete Third-Party Agent (TPA) setup
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- Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers and tax clearances
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- Assist in monthly, quarterly and annual tax filings and participate in special projects and/or other duties assigned
Do you have the right ingredients*? (Requirements)
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- 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
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- 2+ years of prior payroll service bureau experience
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- Knowledge of payroll taxes including federal, state, local and paid family leave
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- Success operating independently and navigating competing priorities in a constantly changing environment
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- Strong critical problem solving, customer communication, organizational, and influencing skills
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- Experience working with sensitive/confidential information
-
- Proficient in Microsoft Excel and Google Suite
Special Sauce* (Non-essential Skills/Nice to Haves)
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- MasterTax Experience
-
- FPC or CPP certification
-
- Associates or Bachelor’s Degree
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-REMOTE
< class="content-pay-transparency"> < class="pay-input"> < class="description">The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. < class="title">Pay Rate < class="pay-range">$25.96—$25.96 USD < class="content-conclusion">We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most erse industries. We embrace and are excited by this ersity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and ersity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
Customer Success Associate
Bamboo Health is a leader in cloud-based care coordination software and analytics solutions focused on patients with complex needs, including those suffering from physical health and mental health issues and substance use disorders. We are driven by our mission of enabling better care for patients across the continuum. Our software solutions help healthcare professionals collaborate on shared patients across the spectrum of care. Join us in improving healthcare for all!
Summary:
We are actively hiring a full-time Customer Success Associate to join our Customer Success team. The Customer Success team is responsible for customer retention, engagement, and growth for our provider customers, which include, but are not limited to, health systems, health plans, post-acute providers, and primary care groups. This role will report to the Manager of Customer Success, Health Systems. This role will have limited to no travel.
What You’ll Do:
The Customer Success Associate will be responsible for building and engaging our post-acute network, a critical retention driver for Bamboo Health’s Pings customers. Key responsibilities will include, but are not limited to:
- Ensure post-acute organizations are contracted in a timely manner to support consistent YoY growth
- Collaborate with Customer Success Managers to identify and prioritize critical network gaps proactively
- Create and execute sustainable strategies for continuous network outreach and growth
- Support cross-functional efforts to improve efficiency of end-to-end post-acute contracting and onboarding process
- Support post go-live engagement when needed
- Manage an independent book of long-tail, low-touch customers through escalated support, product-specific knowledge and delegation
What Success Looks Like…
In 3 months…
- Understand Bamboo Health’s mission, vision, and product suites
- Clearly articulate Bamboo Health’s technology, features, and functionality
- Fully own post-acute contracting process
- Independently pitch and demo our post-acute products
- Establish working relationships with the Customer Success and Growth teams
In 6 months…
- Possess an in-depth understanding of Bamboo Health’s customers and post-acute use cases
- Continued ownership of post-acute contracting work, with opportunities identified for improvement
- Begin proactive analysis of Bamboo Health’s current post-acute network and gaps
- Establish working relationships with Delivery and Integrations teams
In 12 months…
- Fully manage all network build projects and execution of core tasks
- Create measurable and consistent increase in PAC network growth
- Identify and own cross-functional process improvement efforts
What You Need:
- A mission-driven focus with a passion for spearheading change
- BA/BS degree
- 1-2 years professional experience in Healthcare (Health IT a plus)
- Strong organizational and project management skills
- Experience in sales or customer service role preferred
- A work environment that is conducive to high quality virtual interactions. This includes but is not limited to being able to work from a quiet space with minimal interruptions or distractions, and a strong internet connection.
What You Get:
- Join one of the most innovative healthcare technology companies in the country.
- Have the autonomy to build something with an enthusiastically supportive team.
- Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
- Receive competitive compensation, including equity, with health, dental, vision and other benefits.
Belonging at Bamboo
We Care. #BambooHealthValuesCare
Every human being has the right to the best possible healthcare. Our solutions enable healthcare professionals to see and treat every inidual as a whole person by providing the right information, at the right time – regardless of physical, behavioral, or social barriers.
We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique identities and contributions of all employees are welcome, valued and celebrated.
Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams, cultivating a sense of belonging, combating biases, and actively removing barriers to equity.
Bamboo Health is proud to be an Equal Employment Opportunity and affirmative action employer.
#LI-Remote OR #LI-Hybrid
Revenue
Remote (United States)
Title: Customer Experience Representative
Location: US Remote
Job Description:
Alt is on a mission to revolutionize investing by unlocking the value of alternative assets (collectibles first), a $60B+ market. Currently, we’re focusing on establishing ourselves as the dominant marketplace for trading cards, a $5B market, before taking on additional asset classes. Our platform enables users to exchange, invest, value, securely store, and authenticate their trading cards. And we envision a world where anything is an investable asset.
To date, we’ve raised over $100 million from thought leaders at the intersection of culture, community, and capital. Some of our investors include Alexis Ohanian’s fund Seven Seven Six, the founders of Stripe, Coinbase co-founder Fred Ehrsam, BlackRock co-founder Sue Wagner, the co-founders of AngelList, First Round Capital, and BoxGroup. We’re also backed by professional athletes including Tom Brady, Candace Parker, Giannis Antetokounmpo, Alex Morgan, Kevin Durant, and Marlon Humphrey.
Alt is a dedicated equal opportunity employer committed to creating a erse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.
What We Are Looking For
We are seeking a Customer Experience Representative who is passionate about delivering exceptional service and making a significant impact as you represent Alt’s brand to our customers. As you interact with our customers and understand their inquiries, you will identify trends and areas of improvement and act as an internal ambassador for our customers to our Product, Engineering, and Operations teams. Our ideal candidate possesses strong communication skills, a sense of ownership, and thrives in a fast-paced, start-up environment. In this role, you will be entrusted with the responsibility of ensuring our collectors have a positive experience, requiring empathy and the ability to resolve complex inquiries effectively.
Key Responsibilities
-
- Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities.
-
- Handle complex account questions and resolve issues with empathy and care.
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- Document interactions and escalate issues as necessary to ensure quick resolution.
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- Collaborate with cross-functional teams to enhance overall service quality and user satisfaction.
-
- Gather customer feedback to identify trends and suggest improvements to the user experience.
What You Bring to the Table
-
- Experience: 1-2+ years experience in customer service or a related field.
-
- Communication Skills: Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively.
-
- Technical Skills: Proficiency in using customer service software and ticketing systems, with experience in Intercom. Familiarity with tools such as Retool, Slack, and Notion is a plus.
-
- Empathy: A passion for helping others and an understanding of the importance of the customer experience
-
- Adaptability: Ability to multitask and manage time effectively while working collaboratively in a fast-paced, start-up environment.
-
- Industry Knowledge: Familiarity with the sports and collectibles industry is a plus, but a passion to learn is essential.
-
- Availability: This is a fully remote position with standard working hours between 9 AM – 6 PM PST, with some flexibility depending on location
Alt’s compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full-time employees to be invested in Alt and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. The base salary range for this role is: $65,000 – $78,000. Offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.
Customer Support Associate
Remote – US
Type
Full timeEMPOWER OVERVIEW
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products: Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed.
This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech.
Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.
THE EMPOWER WAY
Great Expectations: We come up with bold, audacious goals for ourselves and go all out for impact
Owner Mindset: We give every employee latitude to act independently, make smart choices, and move the business forward
Spirited Debate: We love skeptics and seek counter opinions to challenge our personal assumptions and expand our view
Customer Obsession: We listen to understand, empathize, and create a memorable, rewarding experience for our community
Inclusive Collaboration: We believe erse teams make the best decisions, and we strive to give erse voices a seat at the table
No Jerks Allowed: We value our relationships and take the time to build trust and connection and communicate respectfully
WHAT EMPOWER OFFERS
Competitive salary
Generous equity package
Full healthcare benefits
Technology expense reimbursement
Work from anywhere
JOB DESCRIPTION
The Customer Support Associate supports our customers by providing customer-focused assistance, handling customer inquiries on a daily basis, and helping with enhancing customer experience at Empower. You will work within the Customer Support team and collaborate with cross-functional teams. In addition, you will escalate leading trends and drivers and engage proactively with the team to help with improving the customer experience.
Empower is a remote-first company. We drive connectivity through regular company offsites. Travel for company offsites is expected at a minimum 2 times a year.
RESPONSIBILITIES
Work on the frontline of the business: support calls, chat, and emails from our users
Resolve a customer’s issue with active listening and knowledge of our products and services
Collaborate with the team to resolve problems and deliver a top-notch customer experience by working on various customer support-related projects
Become knowledgeable of any pain points in Customer Support that our customers or team members are experiencing
Advocate for customers from within the organization and drive changes that can improve their experience
Proactively look for ways to improve our processes and the customer experience
QUALIFICATIONS
Motivated by Empower’s mission and determined to create a seamless support experience for our customer base.
1-2 years in a customer support role, preferably in the fintech industry
Demonstrated passion for the customer experience and the ability to solve problems with a short turnaround time for customers while maintaining a high level of empathy
Excellent verbal and written communication skills with the ability to explain complex topics in easily understood, concise language
Familiarity with banking regulations and payment processes; compliance is a plus
Ability to communicate cross-functionally and globally
Availability on some weekends and holidays when needed
Customer Service Coordinator
US- Remote – # 3885
Location: All Locations
Type: Full-Time
Workplace: remote
Category: S&M
Job Description:
Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.
GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.
For more information, please visit grail.com.
GRAIL is seeking a five (5) Customer Service Coordinator for our Customer Services organization. As a Customer Service Coordinator (CSC), you will contribute to the success and growth of GRAIL by delivering exceptional service experiences. Responsibilities include interacting with and supporting customers through a variety of communication channels, expertly guiding people to successful outcomes, troubleshooting issues, completing tasks that address customer needs, and documenting interactions. This position requires attention to detail, excellent written and verbal communication skills, and flexibility regarding tasks and schedule. The ideal candidate is customer-centric, passionate about helping people, a fast and willing learner, and highly accountable for following through on commitments.
CSCs may be assigned to, and rotate amongst, multiple teams and work activities within the Customer Services organization. Cross-training and rotations provide a valuable career development opportunity, exposing CSCs to many teams at GRAIL and different aspects of BioTech, while also enabling the Customer Services team to nimbly flex to meet customer needs.
Location:
This is a full-time role.
Position can be remote US based or hybrid at Menlo Park, CA, or Durham, NC.
Shifts generally fall between 8:30am-5pm in the Pacific or Eastern time zones, but we do need flexibility due to work assignments and business needs to include holidays.
Responsibilities:
- Customer Service Coordinators will:
Customer Interaction & Support:
- Handle incoming and outgoing customer interactions efficiently, with high quality, and via a variety of communication channels (e.g. phone, email, chat, fax, etc.)
- Provide accurate information and expertly guide people to achieve their task or goal
- Address customer issues, troubleshoot, and follow-through to ensure full resolution
- Perform assigned daily tasks that support customer satisfaction. Be present and on-time.
Documentation:
- Create and maintain accurate and detailed records of customer interactions, handling sensitive data appropriately and according to established procedures and best practices
- Use Salesforce.com and other customer service tools to capture and update contact information and other important details that help us engage with customers effectively in the future
- Document interactions during scheduled working hours
Product Knowledge & Service Standards:
- Stay informed and knowledgeable about GRAIL products, services, processes, and procedures, and use that knowledge to address customer needs
- Provide accurate information and guidance to customers based on their needs
- Meet performance metrics and service level agreements (SLAs)
- Strive to achieve high levels of customer satisfaction and ease of doing business with GRAIL
Team Collaboration:
- Collaborate with colleagues to share knowledge and solutions that help everyone be their best
- Participate in team meetings and training sessions, and complete all required training on time
- Escalate complex problems to senior team members or supervisors
- Be flexible in-role, performing tasks and assisting colleagues within Customer Service as needed
Communication:
- Clearly and effectively communicate with customers and colleagues
- Bring professionalism, positive demeanor, and the highest level of courtesy in all interactions
- Embody GRAIL values and communicate with others in accordance with these standards
- Report customer and employee feedback to help improve products, services, and processes
Preferred Qualifications:
- Successful Applicants should have the following:
Required Education & Years of Experience:
- High school diploma or equivalent, with 1-2 years of applicable customer service experience Or, Associate’s or Bachelor’s degree (BS/BA) with 1 year experience required
- At least one year experience in Life science / biotech / lab /healthcare providing customer support is required.m
Hard Skills Requirements:
- Ability to type at least 60 words per minute with minimum 98% accuracy
- Strong computer, internet, and software operation skills
Soft Skills Requirements:
- Excellent communication and interpersonal skills
- Strong attention to detail and willingness to ask questions to get to the right solution
- High degree of accountability and follow-through on assigned tasks and commitments
- Coachability and aptitude to accept and apply constructive feedback in a professional manner
- Flexibility regarding tasks and schedule and ability to embrace change through dynamic growth
- Ability to thrive working independently as well as within a highly-collaborative team environment
Preferred Experience:
- Proficiency in MacOS
- Hands-on usage of Salesforce.com customer relationship management (CRM) software
- Hands-on usage of other software applications and collaboration tools, such as Google Workspace, Confluence, Jira, Asana, Slack, etc.
- Track record of working efficiently and responsibly in a remote work environment
- Experience in customer service call center
- Past work in a fast-paced, high-growth company
- Bilingual proficiency- Spanish
Travel Requirements:
- Occasional travel (e.g. quarterly) may be required
Physical Demands & Working Environment:
- Physical demands associated with office work
- Desk setup including multiple monitors, audio headset, and keyboard
- Hours and days may vary depending on business and operational needs
The expected, full-time, annual base pay scale for this position is $ 41K-$48K Total Base Pay Range. Actual base pay will consider skills, experience, and location.
Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and inidual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.
In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.
GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all iniduals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.
CoinLedger is the leading tax reporting platform for cryptocurrency investors. Today, users leverage the platform to connect their exchanges, wallets, and crypto accounts to automatically pull in their transaction history, track their crypto portfolio performance, and generate necessary tax reports with the click of a button. CoinLedger has hundreds of thousands of users, has processed hundreds of billions of dollars in cryptocurrency transactions, and has partnered up with some of the largest cryptocurrency exchanges and tax software companies in the industry including TurboTax in an effort to bring seamless crypto tax reporting to the mainstream.
Who are we?
At CoinLedger, we’re an ambitious, young, and agile team with a vision of building an essential piece of infrastructure for the future of digital assets. We work very hard, and we have a lot of fun doing it.
The company is headquartered in Kansas City, MO; however, true to the ethos of the crypto culture in which we operate, we are a fully remote team with members fully distributed in locations such as Austin, St. Louis, Akron, Chicago, Los Angeles, Mexico City, Zagreb, Brazil and more.
Opportunity
We are looking for 3 interns to join our Customer Success team. As a member of our small, fast-paced team, you will have huge responsibility for shaping our customer support processes and working directly with CoinLedger users to ensure their success in using our software.
You will become an expert on all CoinLedger product offerings which will enable you to quickly troubleshoot issues and provide an amazing customer experience to all users. This is a temporary, paid internship position which also offers college credit (if applicable to your situation), and allows participants to gain experience at a fast-growing tech start up in the crypto industry. We are a fully remote team, so as an intern you will have flexibility in your work location and the opportunity to work alongside colleagues from around the world. Select high-performing interns may be asked to work for CoinLedger on a permanent basis at the conclusion of their internship.
We do ask that all applicants are able to work in a U.S. time zone, preferably EST/EDT, CST/CDT, PST/PDT, MST/MDT. Residents who live outside of the U.S. but reside in or can work in these time zones are encouraged to apply. All applicants must be available for 30 hours of work per week, including a minimum of one weekend day.
This position pays $17 per hour. All candidates must be available to work a minimum of 30 hours per week.
College students as well as young, non-student professionals in the tech/crypto space are encouraged to apply!
Responsibilities:
- Proactive Outreach: Welcome new users to CoinLedger, and provide delightful, rapid support to users via Intercom. This includes reading and responding to customer queries via chat and email.
- Boost Retention: Drive product growth and performance by ensuring that customers dont leave the CoinLedger ecosystem.
- Communication: Champion the voice of the user in product development. Use your customer knowledge to provide fearless product feedback and suggestions to the CoinLedger team, and help optimize customer service processes.
- Troubleshoot: Empathize with users, quickly grasp the issues they’re facing, and help them overcome difficulties with the software. Maintaining and managing customer relationships and expectations will be an everyday part of the job.
- Product Development: Escalate bugs and software improvements to the engineering team using Slack, JIRA, and other tools.
Requirements:
- Excellent written and verbal communication skills
- Fluent and proficient in English
- Availability to dedicate a minimum of 30 hours per week on a minimum of 4 days a week (one weekend day included)
- This is not negotiable
- Interest and knowledge in cryptocurrency/blockchain is required
- This is not negotiable
- Highly responsive to customer requests
- Positive attitude and desire to help people
- Entrepreneurial mindset with a bias towards action; desire to get things done in a fast-paced environment
- Tech savvy - you have an innate curiosity about technical solutions and can quickly adapt to new digital products
- Sense of humor
Ideal for:
- Tech savvy, action-oriented people
- Those with a knowledge and interest in cryptocurrency, computer science and technology
- Those looking to gain experience in the tech/software industry
- College students or young professionals in tech and finance-ALL are encouraged to apply!
Please apply for the position below by submitting your resume and cover letter. Follow-up questions or concerns can be sent directly to the hiring manager, Ben Yoder, via email at https://www.careers-page.com/coinledger/job/LRX969WX?ref=cryptocurrencyjobs.co.
iubenda is hiring a remote Customer Support - US. This is a contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
iubenda - Privacy & cookie policy generator for websites and apps.
Title: Customer Care Advocate (Saturday – Wednesday / 1:30pm – 10pm CST)
Location: Chicago, IL | Remote US
Job Description:
Boldly innovating to create trusted solutions that detect, predict, and prevent disease.
Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care.Join Us Now!
At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.
About This Role
As a Customer Care Advocate you will provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. You will function as a liaison between the patient and the business to ensure that the patient’s requests are completed. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance and regulatory expectations are met. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are enthusiastic about delivering innovations that improve the quality of health care and the patient’s experience. As a Customer Care Advocate you will report to the Supervisor, Customer Care.
Responsibilities and Duties:
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- Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment.
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- Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.
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- Maintain a positive attitude and working relationship with all customers, patients, and iRhythm associates.
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- CRM Compliance to process and documentation.
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- Ticket/Email Management in a timely fashion.
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- Inbound and outbound call work as assigned.
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- Ability to manage through meetings and training in a Zoom environment on camera.
General Experience:
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- Provide clear verbal and written proactive communication to internal and external requests.
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- Drive a patient and client-driven environment.
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- Understand sensitive information, HIPAA, and privacy requirements including security of the environment for the home office.
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- Display an ability to pay attention to detail for all activities and documentation tasks.
Qualifications:
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- Experience in a fast-paced patient or healthcare provider-focused environment is preferred.
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- Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).
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- Preferred experience in healthcare/medical device companies non-insurance based.
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- Proficient with Microsoft Office – especially Outlook; Word, Excel, and PowerPoint preferred.
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- Experience with Customer Relationship Management software; Salesforce.com preferred.
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- Demonstrated ability to understand and meet inidual-level metrics assigned.
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- Must be flexible, able to adapt quickly and positively to change, and able to manage a fast-paced growth company environment.
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- Convincing evidence of great customer service via phone, e-mail, fax, or web modalities.
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- Demonstrated commitment to helping people and resolving issues requiring independent thinking and sound judgment skills not covered specifically in manuals or procedures.
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- Strong commitment to quality.
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- Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.
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- Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.
iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.
In-Home Office Requirements: We require that all employees have the following technical capabilities at their home: High-Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug-in directly to the home internet router is available for network stability. These at-home technical requirements are subject to change with any scheduled reopening of our office locations.
Additional Home Office Requirements:
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- Secure environment for all related activities.
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- Desk space for a laptop and two monitors to be set up.
In-Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.
Examples of Key Metric Expectations:
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- Attendance, this is key to the success of the role.
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- Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.
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- Unavailable time, adherence to schedule, and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, and meetings that will not be counted in the metrics.
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- HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.
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- Other metrics: Average call wrap time, productivity, average call handle time, and general service level expectations. These are subject to change based on business needs.
OT and Holiday Potential:
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- At times, overtime may be made available and will be assigned on a request and approval basis. In the event of an urgent unplanned need, a text will be sent to all agents with a request for anyone who could support them.
- Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.
What’s In It For You
This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:
-
- emotional health support for you and your loved ones
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- legal / financial / identity theft/ pet and child referral assistance
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- paid parental leave, paid holidays, travel assistance for personal trips and PTO!
iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!
FLSA Status: Non-Exempt
#LI-WB-1
#LI-RemoteActual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$38,300—$47,800 USD
As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.
Title: Customer Support L1 Agent (3 month contract)
Location: Simple remote
Job Description:
Palta is a multi-product tech platform developing several mobile apps focused on health and well-being with a combined audience of more than 60 million monthly active users. Our portfolio includes such successful companies as Flo (global leader in female health), Simple (a nutrition and wellness app with over 15m downloads), Zing (personal fitness trainer), and more.
The rapid portfolio growth was fueled by the recently raised $100 million Series B round led by VNV Global, and the group’s revenue is currently sustainably growing 50% YoY.SIMPLE is a leading mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth. We help users build healthier habits through balanced nutrition, offering a safe, supportive space for actionable feedback and personalized guidance. Our method is shaped by a global team of experts in nutrition, behavior change, and digital health, enhanced through Avo, our in-app wellness assistant. With SIMPLE as their partner, users are empowered to stick to new, healthier routines. Learn more at [simple.life](https://simple.life/).
We are currently seeking talented Seasonal Customer Support L1 Representatives to join our team for the busy season, with the opportunity for some top performers to potentially secure longer-term positions.
Main Duties:
– Monitor incoming messages via Email and Chat channels
– Handle user feedback professionally and empathetically
– Collaborate with other teams and colleagues on resolving issues
– Turn potentially negative customer interactions into positive experiences
What We Are Looking For:
– Experience with Email and Chat channels
– Iniduals located in the following time zones: GMT+8, GMT+3, GMT+2
– Excellent customer service skills: empathetic, accurate, compassionate, responsive, and resourceful
– Fluency in written English is essential
– Ability to handle routine tasks under stress and remain organized
– Self-motivated and able to thrive in a fast-paced, ever-changing environment
– Tech-savvy with attention to detail
– 1-3+ years of experience in Technical Support, Customer Support, or a similar role
– Experience with mobile products is a plus
– Willingness to work shifts (2/2 day, mid or night rotation)
Perks and Benefits:
– Competitive salary
– Fully remote position
– Premium SIMPLE subscription
– Emergency days
Important Note:
To ensure a smooth process, we kindly ask you to complete the test assignment and respond to the additional questions provided. We understand that this may feel extensive for a temporary role, but it helps us ensure the best fit for both parties. We sincerely appreciate your cooperation.
Thank you for your time and interest!
Please read our privacy notice in respect of your application
Please note that your personal data will be stored for one year, as reasonably necessary to resolve any disputes within the hiring process, if any occur.
Location: Remote Remote US
Type: Full-time
Workplace: Fully remote
Job Description:
Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.
Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate iniduals dedicated to being a vital partner for health solutions in the public sector.
Acentra is looking for a Customer Service Representative to join our growing team.
Summary:
The purpose of this position is to answer incoming telephone calls and resolve customer questions, complaints, and requests while adhering to internal policies and procedures. You will leverage your working knowledge of the organization’s services to meet productivity and quality standards.
Responsibilities:
- Develop and maintain a working knowledge of internal policies, procedures, and services
- Utilize automated systems to log and retrieve information; perform accurate and timely data entry of electronic faxes
- Receive inquiries via telephone, email, fax, or mail, and respond within required turnaround times
- Interact with external partners such as hospitals, physicians, beneficiaries, and other program recipients
- Perform verification of healthcare services to facilitate payment for received services
- Identify medical claims meeting CPT/DRG audit criteria and submit billing data and healthcare records to the third-party auditor
- Serve as a liaison between internal teams and external partners
- Investigate and resolve or report provider issues and escalate difficult situations to the appropriate party
- Meet or exceed standards for call volume and service level in line with department guidelines
- Collect and enter demographic, provider, and procedure information into the system to initiate cases
- May assist in the completion of daily, monthly, and quarterly reports required for clinical team operations and client reporting
Requirements
- High School diploma or equivalent
- Minimum of two years of customer service experience
- Proficiency in using PC tools, including electronic mail, intranet, and standard industry applications
- Effective verbal and listening skills to provide courteous and professional customer service
- Medical terminology knowledge is preferred
Preferred Qualifications/Experience:
- Knowledge of the health insurance industry
- Experience working in a healthcare setting
- Bilingual (Spanish-English) skills are a plus
Benefits
Why us?
We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.
We do this through our people.
You will have meaningful work that genuinely improves people’s lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.
Benefits
Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.
Compensation
The pay range for this position is $15.85 – $17.20
“Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”
Thank You!
We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!
~ The Acentra Health Talent Acquisition Team
Visit us at Acentra.com/careers/
EOE AA M/F/Vet/Disability
Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.
Customer Service Representative
Remote
Boston, Massachusetts, United States
$15 – $20 per hourPartner Support
Job description
What are we looking for?
A Client Receptionist who easily connects and empathizes with our clients over the phone, and who serves as a critical hub of organization and communication to our internal support team. Must be courteous, organized, and professional.Where are we looking?
This is a fully-remote position!What type of job is this?
This is a full-time, remote position. Shifts vary throughout the week, and can involve weekdays between the hours of 8am-12am, as well as weekends between 8am-12am.Compensation is geography-based, and ranges between $15-$20/hour for those working this position full-time.
Who would you report to?
Our Partner Support Manager. She’s quite a bad-ass.What will get our attention?
- If you have a naturally friendly personality
- If you can easily empathize with people
- If you have prior receptionist experience
- If you’re passionate about consumer technology
- If you have experience using software to track and manage client data
- If you have the interest and ability to learn new technology
What do we bring to the table?
- A team of aces willing to do anything for each other
- Competitive wages – $15-$20/hour
- An amazing benefits package
- A supportive work-from-home environment
What does our company do?
Have you ever tried to use a piece of technology in your home and found that it wouldn’t work? Maybe your WiFi’s down, or maybe it’s Friday night and you can’t stream your favorite show because your TV isn’t working. Frustrating, right? What’s even more frustrating is that there’s often nowhere to turn for help; unless for some reason you enjoy sitting on hold with your cable company (no judgment here).
Our vision is to transform the home technology ownership experience for homeowners. We do this by partnering with a nationwide network of home technology installers, helping them supercharge their service & support operations. We call these installers our Partners. Our mission is to unlock our Partners’ full-service potential by delivering world-class service and support to their clients (the people sitting at home with the broken technology), boosting their revenue and profits by providing better support to their clients, and streamlining their overall service delivery.
In other words, we spend all of our time figuring out how to provide the best support possible over the phone and through email to homeowners all across the country (and in Canada) who need help whenever their home technology stops working. And we want our support service to be so good that these homeowners are willing to pay every month to have access to our support.
What would a typical day look like for you in this role?
As a Client Receptionist, you will act as a first-point-of-contact via telephone for homeowners looking for assistance with their smart home systems. You will be responsible for answering, screening, and forwarding all incoming support requests inside and outside of regular business hours.
You will escalate incoming calls to our support team, or notate them for follow-up at a later time, based on the level of support for which clients are eligible. It is critical that you set a friendly and supportive tone for all end-users because we believe deeply in the value of providing a warm and personalized tech support experience. You will work within our web-based ticketing system, interacting directly with our team of Technology Specialists to ensure that guaranteed response times and other important support procedures are consistently adhered to. You will assist in the upkeep of our ticketing system, ensuring that all support events are accurately documented. When clients call in who are not already subscribed for a membership support package, you will walk them through their options and sell them the appropriate level of support that fits their needs. This will require active listening skills, and a level of comfort with basic sales skills. As you get more comfortable in your role, you’ll be expected to assist in training others. Most of all, you will learn best-practices for providing a kick-ass support experience in the burgeoning “smart home” market!What should you bring to the table?
- The ability to work 35-40 hours per week, during weekdays and/or weekends (between 8am-12am)
- A naturally friendly and warm personality
- Excellent verbal communication skills – this means you know how to “speak good”
- Excellent writing skills – this means you know how to spell and use grammar and write well structured sentences that make sense to the reader and know how to avoid writing run-on sentences like this one.
- Superb customer service skills – when someone calls for support, it’s because they have a problem. They’re frustrated. Sometimes, they’re even pissed. You will need to be able to assure someone we’re going to take care of them. Every time.
- The ability to evaluate situations in the moment and make quick, appropriate decisions
- A genuine passion for problem-solving
- A self-starter mentality, and capable of working independently when needed
- An unwavering work ethic – our clients and team depend on you
- an impeccable attention to detail and great organizational skills
- an eagerness to learn; an aptitude for learning new technical skills
Curious if you’ll fit our culture?
- Do you believe there’s always room for improvement? We are constantly in the pursuit of perfection when it comes to our client experience.
- Do you always have a backup plan? Things rarely go according to plan, so it’s important to be prepared. Or have MacGyver’s cell number.
- Are you frequently putting yourself in others’ shoes? We pride ourselves on being empathetic to any partner’s situation, and give them the benefit of the doubt.
- Do you always dot your i’s and cross your t’s? Attention to detail is a must. We don’t bend on this one.
- Can you keep a secret? Good, because our end-users’ privacy is a top priority.
- Are you happy to lend a helping hand? We’re a small, tight-knit group and at times all wear a number of different hats.
- Are you transparent and do you prefer addressing the elephant in the room? We pride ourselves on being upfront and honest, and believe it’s one of the things that sets us apart from the pack.
- Do you pick up the ball that someone else may have dropped? We’re looking for people that own the company goals beyond just doing their job.
- Are you OK with making a mistake? We are too, as long as we learn from them and don’t repeat.
Job requirements
You’re still reading? We already listed these above, under ‘what you should bring to the table.’ So what are you waiting for….apply, already!
Senior Customer Success Representative
< id="job-description" class="sc-fihdu9-6 eroSLM"> < class="sc-fihdu9-7 enDJBm">- Worldwide
- Remote OK
- Full-Time
We’re a scale-up in the Workforce Management space that has fully embraced remote work since 2017. Headquartered in London, UK, we have close to 80 staff in 16 different countries.
We launched PayrollPanda.my and Jibble.io in 2016 and 2017 respectively. PayrollPanda has become Malaysia’s leading cloud payroll software, and Jibble an award-winning time clock solution, each with thousands of paying customers.
About The JobYou will be the first point of contact and responsible for answering basic customer support questions, engagement, and satisfaction. We use Intercom as a Customer Support/CRM tool.
What you will do:
- Respond to product inquiries and issues in a timely manner
- Identify and escalate second line support issues to the right channels (such as bugs, refunds)
- Endorse cases to the Sales Team for cases involving pricing and payment
- Proactively upsell Jibble features to our products and offer/schedule demos with customers
- Working with the Product team to ensure feature requests are captured and prioritized.
Who are we looking for:
- You can work on US time
- You have a minimum of 3 years of experience as a Customer Support
- You are a native English speaker, or you possess exceptional written and spoken English communication skills
- You are super confident on the phone and in writing
- You understand urgency, you know how to prioritize tasks and when necessary multitask between customer requests
- You should be able to understand technical jargon and should not crumble when trying to answer fairly technical questions
Customer Support Associate
Location: Bowling Green KY US
Type: Full-time
Workplace: Fully remote
Remote Customer Service Full time
Job Description:
Anomaly Squared is growing again and if you’re looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path.
Position Description:
We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!
Wage:
$10.00 per hour
Requirements
- High School Diploma or GED is required
- Great Verbal and Written Communication Skills
- Working Knowledge of Windows Based Operating Systems including Google Chrome
- Can Demonstrate Product Knowledge once Nesting Period is Complete
- Ability to Adapt in a Fast-Changing Environment
- Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook)
- Webcam
- Internet access
- Must have a desk/workstation in a quiet workspace
Benefits
Employment BENEFITS:
Remote work.
Remote training.
For Full-time employees ONLY:
Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected.
401(k) after 90-day probationary period if elected.
PTO after 6 months of employment.
NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open.
Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Title: Call Center – Customer Service Rep
Location: Delray Beach United States
Position: Type Full Time
Req ID: 2024-1283180
Job Description:
Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!
Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.
Remote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occassional in office meetings/trainings.
Intial Training will be in Jupiter, Florida
Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) speaking representatives of $18.00 per hour
IDEAL CANDIDATES SHOULD HAVE A MIMIMUM OF 2 YEAR TECHNICAL CUSTOMER SERVICE CALL CENTER EXPERIENCE IN A B2B ENVIORNMENT.
RESPONSIBILITIES:
- Identify customers’ needs, clarify information, provide direct support or guidance toward to resolution
- Tackle a variety of problems in technical systems with skill and accuracy
- Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
- Willingness and Ability to be cross trained in other areas of the department
- Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance
QUALIFICATIONS (MUST HAVE):
- High school diploma or equivalent
- Minimum of two (2) years of work experience in a Technical Customer Service Call Center
- Stable work history must demonstrate each of the following:
- Strong understanding of customer service and customer relations
- Highly motivation and strong desire to learn
- Ability to exercise good judgment and decision-making
- Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
- Effective written and oral communication skills
- Able to assess and evaluate situations effectively
- Skilled in identifying critical issues quickly and accurately
- Able to write informatively, clearly, and accurately
- Problem solving and analytical skills
- Ability to work in a team environment
PREFERRED QUALIFICATIONS (NICE TO HAVE):
- Experience in a technical support role, or other technical experience
- Associate’s degree in information technology, Computer Science, or a related field
- Basic understanding of software/hardware troubleshooting
- Experience in Service Now and TalkDesk
- Experience in retail cash offices
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401(k)plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department.
Title: Financial Retirement Customer Service Rep – Remote
Location: Cedar Rapids United States
Work From Home, USA
Cedar Rapids, Iowa
time type: Full time
job requisition id: R20056523
Job Description:
Job Family
Customer Service
About Us
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a erse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment – one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.
Transamerica is a part of Aegon, an integrated, ersified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information, visitwww.transamerica.com.
Who We Are
Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality inidual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, inidual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services.
What We Do
Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).
Job Description Summary
Job Description Summary
As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.
Job Description
Responsibilities
- Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRA’s and 403(b) investments.
- Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
- Locate/research information using multiple systems/technologies.
- Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
- Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
- Learn and maintain a basic understanding of products, procedures, and systems
- Achieve department metrics and expectations
- Participate in a team based environment to achieve department goals
Qualifications
- Associate’s degree in a business field or equivalent experience
- One year of call center or customer service experience, or financial services industry experience
- Ability to communicate with customers in a professional manner, orally and in writing
- Ability to work independently and as part of a team
- Proficiency using MS Office tools
Preferred Qualifications
- Understanding of retirement products such as 401k, IRA, and 403(b)
- Ability to navigate multiple screens and systems at one time
- Previous work from home experience
- Previous financial industry experience
- Salesforce experience
- Product promotion experience
Working Conditions
- Work From home/call center environment – must have work environment with minimal distractions
- Hours of operation are 7am to 8pm CT, must be able to work any of those hours. Open availability Monday-Friday.
Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.
Compensation:
The hourly for this position generally ranges between $16.00 – $20.00 an hour. This range is an estimate, based on potential qualifications and operational needs. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations.
Bonus Eligibility:
This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Inidual Performance and is at Company Discretion.
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.
What We Offer
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.
Compensation Benefits
- Competitive Pay
- Bonus for Eligible Employees
Benefits Package
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
Health and Work/Life Balance Benefits
- Paid Time Off starting at 160 hours annually for employees in their first year of service.
- Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
- Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
- Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
- Adoption Assistance
- Employee Assistance Program
- College Coach Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
- Peer Recognition Program (BRAVO)
- As of December 31, 2022
Inclusion & Diversity
We believe our commitment to ersity and inclusion creates a work environment filled with exceptional iniduals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.
To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of ersity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of ersity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.
Giving Back
We believe our responsibilities extend beyond our corporate walls. That’s why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.
https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation
Transamerica’s Parent Company
Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 29.5 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and ersity.
Title: Customer Experience Agent (Remote)
About Us
At Thesis, we believe that everyone has the capacity to unlock their brain’s full potential. In a world where technology is outpacing human evolution, it’s become more difficult to keep pace with the constant stimuli of the world we live in. The result? People are struggling to be present in every part of their lives. That’s why we’re building an ecosystem that helps people reclaim their focus, starting with nootropic blends to support every kind of brain.
Thesis helps people find the right nootropic blends for their brain chemistry—made from the highest quality, high potency and bioavailable blends at clinically studied dosages—to achieve their goals by boosting brain function and enhancing mental clarity. Thesis has already attracted significant attention, with over $14M raised in venture capital, endorsements from notable healthcare experts and athletes, and is advised by leading neuroscientists from Yale, Penn, and MIT.
As we continue to grow, we’re looking for exceptional people to join us in revolutionizing cognitive enhancement. If you’re ready to contribute to a pioneering movement that promises personal growth and industry leadership, we invite you to explore a career with us at Thesis.
About The Role
As a CX Agent, you will be the frontline representative of our company, providing exceptional service and support to our valued customers. Your primary focus will be handling inbound and outbound calls, addressing inquiries, resolving issues, and ensuring a positive customer experience at every interaction.
How You’ll Make an Impact:
- Deliver above-and-beyond customer service over all of our channels—including phone, email, and social platforms
- Listen attentively to customer concerns, troubleshoot problems, and provide effective solutions to ensure customer satisfaction.
- Develop a comprehensive understanding of our products, services, and policies to provide accurate information and assistance to customers.
- Strategize ways to improve our service, streamline our processes, and better serve our customers
- Communicate clearly and effectively with customers, using active listening and concise language to convey information and instructions.
- Accurately document customer interactions, including issues raised, solutions provided, and any follow-up actions required, in our Helpdesk system.
- Follow established protocols and procedures for handling customer inquiries, escalations, and complaints, ensuring compliance with company policies and regulations.
- Collaborate with other CX team members and departments to resolve complex issues, share customer feedback, and improve overall customer satisfaction.
- Meet or exceed key performance indicators (KPIs) such as call quality, average handling time, and customer satisfaction ratings.
We’re Excited About Your:
- Strong perspective on what separates good from great in terms of customer service interactions
- Strong communication skills and ability to distill complex information
- Organizational prowess and ability to wear multiple hats
- Ownership mentality—you are a self-starter and demonstrate a strong bias for action
- Interest or knowledge in nootropics/health and wellness
- Empathetic presence with the ability to put yourself in the customer’s shoes
- Hard working with a “no task is too small” attitude
A Few of Our Perks and Benefits:
- Competitive compensation with an exceptionally generous equity package
- Competitive Health, dental, and vision plans (including a 100% covered premium plan for all 3!)
- HSA, FSA and pre-tax commuter benefits for parking and transit
- Ancillary benefits through Talkspace, One Medical, Kindbody, Teladoc, Classpass and more!
- 401k to help you plan for the future
- Unlimited (yes, unlimited) Thesis nootropics
- A strong emphasis on promoting from within and personal development
Our Values:
- Meet Your Potential: At Thesis, we create opportunities for personal and professional growth. We reward hard work, dedication, and an entrepreneurial spirit. We believe in open and honest feedback to help us continually learn and improve. In return, we are committed to providing the resources, support, and guidance for our team to achieve their ambitions and meet their potential.
- Own Outcomes: We are driven by achieving meaningful results, both for our customers and our business. We’re proactive, conscientious, and take responsibility equally in times of triumph and challenge. We also operate with a sense of urgency because we want to seize the opportunity to create a new category and bring nootropics to everyone who needs them.
- Lead with Science and Data: We are obsessed with data to understand our impact, and always seek the truth through objective metrics that help us make informed decisions. Science and evidence underpin everything we do, from product formulation to marketing claims. We’re committed to making the highest quality nootropics on the market and measuring our efficacy.
- Create Exceptional Experiences: We are committed to creating a work environment that fosters a unique culture and deep sense of belonging. We create exceptional experiences by showing up for each other, giving each other the benefit of the doubt, and building an inclusive and warm environment—in and outside of the office. We’re equally committed to showing up for our customers by delivering a thoughtful and impactful experience for anyone who tries one of our products.
Location: United States
Req Num: 24-1036
Functional Group: Customer Experience
Company AFN-Afni
Job Description:
What Will I Do as a Remote Customer Service Representative?
We’re looking for iniduals who are just as good at working at home as they are at delivering exceptional customer service! Does that sound like you? If so, keep reading!
Afni is looking for friendly, motivated customer service pros who thrive in a fast-paced remote environment. As a Remote Customer Service Representative, you have the opportunity to make someone’s day and that’s what you’ll do when you work for us!
You will represent one of the nation’s largest brands as a Customer Service Representative, interact and build meaningful connections with customers via inbound calls as you assist with their needs – all from the comfort of your home! Sure, some calls might be tough but we will prepare you for all call types and customers during your paid training! As part of this role, you will upsell customers to ensure they have the best features to meet their needs.
As part of our remote team, we are trusting you to be as productive at home as you would in a traditional workspace. With the right setup and self-discipline, you will have the flexibility to work in a comfortable environment while staying focused on performing in your role.
Join our team and bring your energy to a customer-centric role that lets you work from the comfort of your home.
What You Need to Thrive in Our Remote Environment:
- Cable or Fiber Internet Service only (no DSL, satellite or cellular)
- 25Mbps Download/10Mbps Upload
- A work space free of distractions and security risks
- A work space with minimal background noise
- Ability to be on webcam during working hours
Why Afni?
Because with us, you matter. At Afni, you are not simply an employee, you’re part of our family.
As a Remote Customer Service Representative, you get:
- Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
- Full time hours. 40-hour work week.
- Job Stability. We’ve been in business since 1936.
- Paid Time Off. Because rest isn’t a reward – it’s necessary for your wellbeing.
- Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
- Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
- Referral Program. We have one of the most lucrative referral programs around.
- Career Growth. Most of our senior leadership started as agents. We promote from within!
- Annual Performance Reviews. We reward your good work with more money.
What are the qualifications to be a Remote Customer Service Representative at Afni?
- At least 6 months work at home experience
- At least 1 year of Call Center experience.
- Must live in the state of Georgia.
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States
More About Afni:
What we do: https://afnicareers.com/get-to-know-us
Where are we located: https://afnicareers.com/locations
What’s new with us: https://afnicareers.com/news-events
What it’s like being part of the Afni family: https://afnicareers.com/culture-perks
At Afni we provide equal employment opportunities to all qualified iniduals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
Title: Customer Service Specialist
Location: United States
Job Description:
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after 30 days of employment
- Employee stock purchase plan
- Tuition reimbursement
- Development opportunities to grow your career with a global company
ABOUT THE COMPANY
Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
JOB SUMMARY
This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources
- Receive and process order requests from referrals for durable medical equipment and healthcare services
- Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges
- Demonstrate professionalism and provide high quality service when interacting with patients, caregivers, and/or referrals
- Resolves patient/referral complaints and escalations with urgency by the identifying problem, troubleshooting of equipment and/or coordinating appropriate corrective action
- Assess patient and referral needs, identify satisfactory resolution, and provide high quality customer service
- Comply with and adhere to all regulatory compliance areas, policies and procedures, and best practices
- Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers
- Performs other duties as required
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
- High School Diploma or GED required
- 1-3 years of Call Center Experience preferred
- 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred
- Experience working in remote environment preferred
Certificates, Licenses, Registrations or Professional Designations
- N/A
SKILLS, KNOWLEDGE AND ABILITIES
- Assess problems & identify solutions
- Professional verbal and written communication
- Effective listening, paraphrasing, and summarization
- Personal accountability and emotional intelligence
- Time management and reliability
Computer Skills
- Basic skills in using a Windows based computer.
Language Skills
- English (reading, writing, verbal)
Mathematical Skills
- Basic level mathematical proficiency
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified iniduals with disabilities to perform the essential functions of the position, upon request.
WORK ENVIRONMENT
Work is performed in an office setting with exposure to moderate noise.
TRAVEL
Occasional travel as required.
OTHER INFORMATION
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific inidual’s position.
PLEASE NOTE: This is a remote position which is US-based. This role requires iniduals to physically reside and work within the United States. Company systems and equipment are monitored for security and other purposes and removal of Company equipment outside of the United States is not permitted without prior authorization.
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Aurora is looking to hire a Customer Success Manager to join their team. This is a full-time contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Reedsy is hiring a remote Customer Happiness Manager. This is a full-time position that can be done remotely anywhere in the United Kingdom.
Reedsy - Where authors & publishers meet the best publishing professionals.
Rocket Money is hiring a remote Customer Support Associate. This is a full-time position that can be done remotely anywhere in the United States.
Rocket Money - The money app that works for you.
Apollo is hiring a remote Customer Success Manager, High Touch. This is a full-time position that can be done remotely anywhere in the United States.
Apollo - Apollo is the all-in-one sales intelligence platform.
Title: Customer Service Representative – Parent Liaison (Remote)
Location: Remote
Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated, we are the plagiocephaly experts.
We are currently looking for a Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service.
We will train you on our process and all things unique to Cranial Technologies!
Responsibilities include:
- Providing outstanding customer service to our families over the phone
- Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
- Coordination of information between referring physicians, insurance companies, and our own treatment clinics
- Review cost share amounts, co-payments and financial responsibility with our families
- Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day
Requirements:
- 1 – 2 years’ customer service or related experience
- 1 – 2 years’ experience with computer software
- Exceptional communication including phone etiquette and human relations skills
- Ability to work with people from erse backgrounds
- Proactive mindset with the ability to absorb new information in a timely manner
- Professional demeanor in both written and spoken communication with families, providers, and coworkers.
- Ability to problem-solve and prioritize daily tasks to manage inidual workload.
We offer an excellent benefits package:
- Medical, Vision, and Dental Insurance
- 401k Retirement Plan
- Flex Spending Plans
- 3.5 Weeks Paid Time Off plus 7 paid Holidays
- Life Insurance
- Short/Long Term Disability Insurance
- The pay range for this position is $17.00 – $18.00 per hour. Pay is dependent on the applicant’s relevant experience.
- $1,000 Sign-On Bonus*
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail**
*internal candidates are not eligible for a sign-on bonus.
Ramp is hiring a remote University Grad: Customer Experience Agent. This is a full-time position that can be done remotely anywhere in the United States.
Ramp - Spending made smarter.
Bitso is looking to hire an Onboarding Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Title: Corporate Sales Coordinator
Benefits:
- Bonus based on performance
- Competitive salary
- Paid time off
Reports to:
Director of Operations SupportRequirements:
- 1-3 years fitness experience, with a sales background
- Strong verbal and written communication skills
- High energy and enthusiasm for fitness
Special Skills:
- Excellent Customer Service skills
- Excellent verbal and written communication
- Strong computer skills – Excel, Word, Zoom
- Experience creating SOPs
Compensation: $40,000 salary
Sales Commission: $6,000-$24,000+ bonus opportunity
- 0-10 sales: $0 per sale
- 11-20: $25 per sale
- 21-40: $35 per sale
- 40+: $50 per sale
Job Summary:
We are seeking a personable, organized, and results-driven Perks Partners Coordinator to help us close deals with potential partners interested in advertising at our gym. We are looking for someone who can communicate the program effectively to General Managers within the clubs, manage leads effectively, communicate the benefits of our partnership program, follow up diligently, and close deals. This role offers the opportunity to play a key part in our business development efforts and grow with the company.
Responsibilities:
- Meet monthly sales goals by developing new partnerships and retaining existing.
- Work directly with gyms to create new corporate Perks Partner accounts
- Support all locations with Perks Partners customer service via transfers, cancellations, enrollments, etc
- Work directly with marketing to manage partner advertisements in our mobile app, on our club TVs, social media, website and other partner recognition.
- Train club staff on protocols and lead generation for Perks Partners
- Reporting: Maintain accurate records of all interactions and sales activities in our tracking system
- Audit: regularly audit partnerships to ensure accurate enrollment.
- Travel to gyms as needed to help generate new business and train staff on generating referrals.
This is a remote position.
Compensation: $40,000.00 – $70,000.00 per year
Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.
Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a erse and welcoming group of professionals and makes Crunch an amazing company to work for.
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
Product Support Specialist
Remote
Operations
Full time
Description
We are seeking a dedicated and client-focused Product Support Specialist to join our team. In this role, you will be the primary point of contact for clients and internal employees addressing their inquiries, troubleshooting technical issues, and ensuring a positive client experience. The ideal candidate has excellent communication skills, a problem-solving mindset, and a passion for helping others.
Key Responsibilities:
- Respond to clients/employees via phone, email, and Microsoft Teams in a timely and professional manner.
- Diagnose and troubleshoot issues related to company software, providing clear and concise solutions.
- Escalate complex problems to higher-level support when necessary, ensuring proper documentation of the issue.
- Follow up with clients to ensure full resolution of issues and satisfaction with the service provided.
- Maintain up-to-date knowledge of company products and services to assist customers effectively.
- Provide feedback to the product and development teams on recurring issues to help improve the customer experience.
- Create and update documentation, FAQs, and user guides to assist clients in resolving common problems on their own.
- Assist with onboarding new clients by providing setup assistance and answering questions about product usage.
- Monitor support tickets and ensure that all inquiries are resolved within established SLAs.
- Collaborate with team members to identify areas for improvement and share best practices.
Requirements
• Previous experience in a customer support, helpdesk, or technical support role preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving skills with the ability to think critically and troubleshoot effectively.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proficiency with customer support tools and software (e.g., Microsoft Teams, Outlook, DME Billing Software, Office Suite)
• Strong interpersonal skills and a customer-first attitude.
• Ability to work independently and as part of a team.
Benefits
Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune-500 level benefits package includes:
- Health Insurance
- Gap Insurance
- Dental Insurance
- Vision Insurance
- Short Term / Long Term Disability (company paid)
- Term Life Insurance (company paid, employee can elect additional)
- Full suite of supplemental insurance plans, including:
- Disability Income
- Level Term Life
- Accident Insurance
- Critical Illness Insurance
- Floating holidays and paid time off
- 401K with company match
- Employer Paid Family Teledoc plan
Deel is hiring a remote FinTech Support Specialist. This is a full-time position that can be done remotely anywhere in LATAM.
Deel - Payroll and Compliance for International Teams.
Title: Customer Care Senior Team Lead – SalonBiz
Location: Canada – United States
Job Description:
EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values
SalonBiz is a single solution for unlimited growth for salons and spas, providing the tools salons need to thrive like appointment booking, integrated payments, inventory management, and comprehensive reporting. Its SaaS platform and support provides solutions to empower salon staff and effectively run a business. SalonBiz is an EverCommerce subsidiary operated by EverWell solutions.
We are looking for a Customer Care Senior Team Lead to lead the Level 2 and Level 3 teams in managing all escalation support requests for our SalonBiz Product.
The core purpose of the Senior Team Lead role is to ensure that our customers experience a world-class Customer Care experience in the US region.
This is a hands-on role that will require you to lead staff with differing levels of technical expertise as well as manage escalations. Additionally, coach team members to realize their full potential to continually enhance and exceed customer expectations.
You will also assist the Manager of Customer Care to execute strategic initiatives set by the Global Head of Support and Organizational Risk as directed to optimize Care Team Operations.
What you’ll be doing:
Assisting the Customer Care Manager to Optimize Care Operations and improve Key Customer Metrics through development and execution of team level initiatives and assisting on strategic initiative execution as required
Basic Qualifications
- A minimum of 2 years’ leadership experience in a SaaS or similar company
- Ability to manage simultaneous projects & process improvement initiatives
- Experience with coaching & developing staff
- Exceptional customer experience
- Salon or Spa industry experience desirable
- Ability to hold themselves accountable and raise the bar for those around them
- Experience handling support tickets in an IT service desk environment
- Ability to learn quickly
- Excellent verbal and written communication
- Comfortable working at a dynamic company
- Can use good judgment to solve problems where protocol might not exist
Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – you will work 100% remotely.Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development through Udemy
- Robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
- Student Loan Repayment Program
Schedule:
Monday – Friday, 8am – 6pm Central Time Zone
Compensation:
The target base compensation for this position is $48k to $55k USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
Title: Senior Customer Operations Analyst
Location: United States
Job Description:
What We Do:
The Customer Operations team ensures each client site readiness by completing maintenance and service activities within the PayScale MarketPay and Insight Lab products. This work includes completing a year over year refresh of client job matches, survey participation services, validation of data permissions and other related actives as assigned. You will coordinate with clients to research and complete client requests, while communicating key information and results accordingly.
What You Do:
As a successful team member, the Sr Analyst provides assistance and guidance to our clients using project management techniques and in-product database management tools. An ability to quickly master the maintenance and configuration functionality within our system platforms is essential to this role.
In this role, this inidual will:
- You will manage the end to end cycle for client site seasonal activities.
- You will ensure client site readiness by utilizing in-product functionality specific to cyclical seasonal activities.
- You will inventory and track your assignments, while maintaining the records necessary to ensure site data and configuration is accurate.
- You will provide site level instruction, training and insights to both internal staff and external clients, acting as a subject matter expert and internal consultant.
- You will be responsible to complete client and department projects as assigned.
Experience:
- Bachelor’s degree with 5-8 years of Software Customer Support, Customer Success or data management related experience.
- A minimum of 5 years of Compensation industry experience.
- Proven ability to prioritize and lead multiple projects/task assignments simultaneously to meet deadlines and manage competing priorities across the team.
- Excellent customer service skills which include strong communications skills (both verbal and written) and a dedication to accuracy, reliability, and attention to detail.
- Ability to work autonomously, show success in self-directed learning and be self-managing with good analytical, organizational, and time-management skills.
- Apply high ethical standards to protect the confidentiality of clients and 3rd party data.
- Preferable experience with PayScale’s compensation/survey management software, MarketPay.
- Experience with PC/Web applications, particularly Excel and relational databases.
Skills:
- Customer Service
- Effective Communications
- Project and Prioritization management
- Dedication and attention to detail
Tools:
- MS Excel and Relational Databases.
- Salesforce.com CRM
- MarketPay (or other compensation management software) experience a plus.
Compensation
In the spirit of pay transparency, we are excited to share the base salary range for this position is $81,000 – $121,600, exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual corporate bonus of 10%. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).
Company Description
Payscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals.
As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 50 percent of the Fortune 500 in 198 countries, Payscale provides a combination of erse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Angel City Football Club, Target, United Healthcare, Gainsight, eBay, and The Washington Post to make fair and appropriate pay decisions.
Location
Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter.
In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices.Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs.
When it matters (usually no more than a few times a year) we take the time to gather for in-person events.
Payscale has employees across the US, Canada, and the UK, however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.
Benefits and Perks
All around awesome culture where together we strive to live our 5 values:
- Respect every inidual, work as a team
- Be Customer first, customer centric
- Have a Bias towards action
- Commit to excellence (we give our best everyday)
- Make Data driven decisions
An open and inclusive environment where you’ll learn and grow through programs and resources like:
- Monthly company All Hands meetings
- Regular opportunities for executive leadership exposure through things like AMAs
- Access to continued learning & development opportunities
- Our commitment to a continuous feedback culture which allows us to drive performance and career growth
- A growing network of Employee Resource Groups
- Company sponsored volunteer hours
- And more!
Our more standard benefits
- Flex Paid Time Off, giving you flexibility to rest, relax and recharge away from work
- 15 Paid Company Holidays, including an extended Fourth of July break, World Mental Health Day, and Juneteenth
- A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
- 401(k) retirement program with a fully vested immediate company match
- 12 weeks of paid parental leave for birthing or non-birthing parents
- Unlimited infertility coverage benefits through our medical plans
- Health Savings Account (HSA) options and company contribution each pay period
- Flexible Spending Account (FSA) options for pre-tax employee allocations
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.
Equal Opportunity Employer:
We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.
Customer Support Specialist
Corporate
Remote, Remote, United States
Description
Customer Support Specialist
apree health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. We are looking for smart and motivated iniduals with experience in the rapid-growth healthcare & technology industry. This job is vital to the success of our products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products.
Monday – Friday, days, hybrid/remote shifts
Must be able to start on November 4, 2024, and be present for all training for the following six weeks. Training is fully paid and benefits start on day one. Only candidates available to work Monday through Friday between 5:45 AM – 7:00 PM MST will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance.
apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs.
Responsibilities- Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
- Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more.
- Take ownership of resolving customer service and healthcare navigation issues
- Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
- Keep customer information confidential and in compliance with HIPAA regulations
- Manages case backlog attentively and documents each interaction in Salesforce
- Exercises problem resolution skills when handling customer concerns using various internal tools
- Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
- Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST
Qualifications
- 1 – 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
- appointments, strong organizational skills, and the ability to solve problems.
- Medical office experience preferred but not required
- Two years of proven customer service and/or patient care experience
- Strong communication skills, both verbal and written
- Tech savvy- the ability to use and navigate members with our mobile technology
- Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
- Positive, friendly, and professional demeanor with customers
- Adept at juggling multiple tasks and customer support requests at the same time
- Familiarity with Salesforce Service Cloud and Google Suite is a plus
- Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
- High school diploma preferred
- Spanish speaking and writing skills are a plus
At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our ersity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why ersity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.
What you’ll love about working here:
- Fun, friendly, and unique culture – Bring your whole self to work every day!
- Medical, dental & vision insurance starts 1st day
- Paid time off & paid holidays
- Employer contributions for HSA accounts
- Tuition assistance
- Matching 401(K)
Location: Sandy UT -Hybrid/Remote
Compensation: $20-$25/hr. & bonus eligible (national average, premium markets may vary)
Customer Service Representative- Part-Time – Saturday and Sunday 11:00 a.m. to 7:30 p.m.
Job Category: Administrative
Requisition Number: CUSTO028305
- Full-Time
- Rate: $14 USD per hour
- Remote USA United States
Position Description:
This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.
Essential Duties and Responsibilities:
Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.
- Provide prompt, accurate and courteous responses to customers
- Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
- Answer incoming customer service orders as soon as possible
- Display active listening and superior customer service skills for both external & internal customers.
- Document activity to the DDF system
- Consistently check appropriate DDF screen for report results to call back to customer
- Display the ability to enter orders manually via our fax process
- Display the ability to operate the phone system effectively
- Adhere to work schedule
Other duties as assigned
Qualifications Required:
- Ability to work independently and as a team
- Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel
- Computer knowledge
- Strong customer service skills
- Solid communication skills (including verbal, written and listening skills)
- Solid problem solving and decision making abilities
- Good organizational skills
- Execute and prioritize multiple tasks
- Professional
- Ability to type 35 – 40 words per minute
- Flexible and adaptable to change
- Medical terminology / experience preferred but not required
- A minimum of a High school Diploma or equivalent required
- Must have high speed internet for Remote work
Benefits:
TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:
- Two weeks of vacation time
- Health Insurance after 30 days!
- Sick time
- 8 paid holidays
- Same day pay available
- Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
- Dental insurance
- Vision insurance
- Disability insurance
- Company paid life insurance
- 401(k)
Qualifications
Skills
Preferred
Computer Skills
Intermediate
Customer Service
Some Knowledge
Education
Preferred
High School or better.
Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities
Title: Customer Support Associate
Location: Olathe KS US
Remote Customer Service Full time
Job Description:
Anomaly Squared is growing again and if you’re looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path.
Position Description:
We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!
Wage:
$10.00 per hour
Requirements
- High School Diploma or GED is required
- Great Verbal and Written Communication Skills
- Working Knowledge of Windows Based Operating Systems including Google Chrome
- Can Demonstrate Product Knowledge once Nesting Period is Complete
- Ability to Adapt in a Fast-Changing Environment
- Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook)
- Webcam
- Internet access
- Must have a desk/workstation in a quiet workspace
Benefits
Employment BENEFITS:
Remote work.
Remote training.
For Full-time employees ONLY:
Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected.
401(k) after 90-day probationary period if elected.
PTO after 6 months of employment.
NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open.
Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Apply for this job
Title: Customer Resolutions Unit/Brand Media
Location: Remote / Flexible
Type: Full Time, Hourly Non-Exempt
Workplace: remote
Category: Customer Response Team
Job Description:
Best Egg is the leading financial confidence platform that provides flexible solutions to real-life challenges for people with limited savings. We leverage real-time customer insights and data science to connect more people with the right products for their financial needs. Our offers include a growing suite of products such as personal loans, a credit card, and flexible rent, which are complemented by a suite of financial health tools to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.
Our culture and values inspire our employees and customers to embrace Best Egg. We are committed to championing a culture of inclusiveness and ersity of thought, and we focus on providing a safe, flexible, and collaborative work environment. Our employees are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization.
If you are inspired by inspiring others, Best Egg is the place for you.
Best Egg promotes ersity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.
Best Egg strives to provide applicants and existing Customers with a frictionless, best-in-class experience. The Lead Operations Associate is tasked with helping to provide and improve that experience via enforcing policies & procedures, demonstrating a “continuous improvement” approach and by evaluating Customer feedback and Service Delivery Failures to develop improvements.
The role requires excellent interpersonal and problem-solving skills, to ensure empathetic Customer engagement and to help deliver impactful solutions. The Lead Operations Associate will act as a Resolution and/or Escalation Team member. They will utilize our tools, their superior decision making, and best in class communication skills to quickly respond to sensitive customer issues in a manner that embraces Best Egg collaborative, results-oriented culture. This includes inbound and outbound content to ensure ongoing adherence to, and improvement of, written, spoken, and digital responses to external inquiries. This person would feel comfortable interacting will all Colleague levels, would have a broad knowledge of Operation’s Policies and Procedures, and would possess a tenacious approach to ongoing improvement.
**Monday – Friday from 8am-5pm or 9am-6pm EST.
***Although this role can be done remotely, must be in or within 50 miles from DE to be able to come in the office for Onboarding, training, or other infrequent workshops.
****Internal candidates only: must be in current role for at least 6 months in good standings and have approval from current team manager to apply.
Duties & Responsibilities
Tactical Execution for both the Resolution and/or Escalation Teams –
Customer Complaint Management:
- – Research, provide timely and accurate responses to customer Complaints (all levels and channels)
- 1&2 – Regulatory, Executive Referral, and Partner Bank Complaints
- 3&4 – Customer Direct Complaints, Escalations, and Feedback
- Ensure internal and external service level agreements are met
- Appropriately track compliance related allegations
Support Platform and Real Time Customer issues:
- Resolve escalated customer issues, via multiple channels, related to their product (such as Funding Failures, Web access issues, Direct Pay, Card Mobile app, Gift Cards, etc.)
- Support Customers and Colleagues across multiple products and across the entire Customer life cycle:
- Real Time Customer Escalations support from the call-centers – quickly resolve escalated calls and/or tickets from customers experiencing problems within any servicing platform related to new or existing Best Egg product(s)
- Customer Response for Digital channels:
- Gather, analyze, and report relevant data from customer inquiries; respond via related channel
- Leverage all internal tools, including Clarabridge, Medallia, and Zendesk to improve customer experience for Digital Customers
- Digital Channels include but are not limited to:
- Reviews – Public customer reviews submitted by 3rd party sites (Investigations may be needed)
- Social Media – Direct Messages and Public Comments sent through Facebook, Twitter, Instagram and other emerging platforms. (Identify request/issue and reply to the customer directly)
- Surveys – Partner with customer experience Insights on survey importing, analytics, trends, opportunities
- Manages SLAs: Monitoring/escalating/responding to social channels including triage methodology and prioritization of inbound messages – Escalates/includes appropriate stakeholders, as appropriate
Brand:
Regularly review Digital responses & Partner with Brand ID and CX Insights teams to increase proactive approach to customer engagement.
ADHOC:
– Other tasks as assigned or required
– Audit tickets (closed submissions for all levels)
Strategic Analysis & Planning
Complaints:
o Create process improvements by analyzing historical issues, resolutions, and suggesting sustainable Policy and/or Procedural enhancements.
Policy & Procedure:
o Proactively analyze trends and submit enhancements via Stakeholders and Change Control process
Education:
o Assist in developing training materials that meet current and future needs
Feedback:
o Utilize available data from within and beyond Operations to identify needs and/or areas of opportunity (including, but not limited to, calls, chat, email, and internal reports
Continuous Improvement:
o Utilize complaint data to improve the customer experience and reduce future complaints
o As necessary, open incident tickets, engage with Best Egg Production Support team, Customer Insight/Experience, Technology, and Compliance
Requirements
Development
· College Degree preferred
· 3+ years of Operations experience
· 2+ years of phones experience in an escalated customer-facing role
· Prior regulatory and non-regulatory complaint resolution experience preferred
· Experience identifying/tagging compliance regulations
· Ability to communicate general and complex ideas internally and externally properly and effectively
· Excellent customer experience track record
· Demonstrated ability to multi-task and prioritize workloads
· Ability to troubleshoot problems and derive meaningful solutions
· Strong analytical skills, reporting experience is a plus
· Proficiency in navigating computer applications including word and excel
· Superior attention to detail & high emphasis on quality
· Having both application/origination and existing customer experience a plus; the successful candidate with be educated across multiple lines of business needs
· Must have met or exceed standards for the preceding 6 months
· Internal Candidates must have current manager or department lead’s endorsement
Leadership & Culture
·Comfortable interacting and engaging with colleagues of all levels and across all business units and/or third party development firms
·Demonstrated leadership skills including self-direction, coaching, and mentoring, and managing peer to peer relationships
·Highly motivated, well organized, capable of developing and executing a response plan, and able to communicate effectively
· Passionate about providing a best-in-class experience for our customers
· Ability to succeed within a cross-functional team emphasizing the Customer Experience in a fast-paced environment
·Be confident and willing to challenge status quo but also willing to concede and execute other’s ideas when necessary
·Ability to work effectively independently and as a team member
·Excellent written and verbal communication skills
·Takes initiative to quickly respond to Brand and Media inquiries, alerts, communications
·Capable of handling or improving escalated Media situations via proper dissemination of Brand ID
· Personable, able to always demonstrate a positive attitude toward people
$25 – $29 an hour
Our Brand:
At Best Egg, we believe money should be accessible so people can reach their goals, live a fuller life, and feel pride in knowing they have taken control of their finances. For those who need extra money to achieve the progress they seek in life, Best Egg is the modern solution-minded finance provider that mixes decades of banking experience with smart technology and deep customer insight to create products designed for today’s borrower, so that people can establish a smoother financial path. The egg symbolizes protection and a fresh start.
Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
- Pre-tax and post-tax retirement savings plans with a competitive company matching program
- Generous paid time-off plans including vacation, personal/sick time, paid short– term and long-term disability leaves, paid parental leave, and paid company holidays
- Multiple health care plans to choose from, including dental and vision options
- Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
·Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
· Other great discounted benefits include identity theft protection, pet insurance,fitness center reimbursements, and many more!
#LI-REMOTE
In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here
Customer Service Coordinator – Remote
Virtual, USA
DESCRIPTION
Responsible for the Customer Service functions for all assigned lines.
This position is advertised as remote; however, candidates residing near our office hub locations will be required to adhere to a hybrid work schedule. Under this arrangement, employees will work from home on Mondays and Fridays and will be expected to work in the office from Tuesday through Thursday .
RESPONSIBILITIES
- Receive order issues from external parties in a professional manner.
- Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
- Update order in order system as necessary.
- Review dashboard for alerts on a daily (hourly) basis.
- Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
- Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation).
- Perform resolution procedures outlined in static help file.
- Investigate rules engine failures and determine appropriate course of action.
- Escalate all unresolved rules engine issues to Customer Service Supervisor.
- Fill out rules engine request and submit to Customer Service Supervisor.
- Maintain client/customer criteria for handling orders.
- Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
- Responsible for filing documents according to Acosta policy.
- Maintain excellent working relationships with Customers, Clients and co-workers.
- If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.
- Perform special assignments for the company and/or branch and/or department as needed.
- Meeting the physical requirements – listed below
- Other duties as assigned
QUALIFICATIONS
Education
- High School Diploma/GED
- Associate Degree
- Formal Customer Service Training Preferred.
Work Experience
- Two years of business process solutions, customer service, and/or administrative experience.
- One year of food broker experience preferred.
Knowledge, Skills and Abilities
- Strong interpersonal, organizational and administrative skills.
- Effectively communicate with others.
- Able to operate a calculator, computer, printer, fax machine, telephone, and copier.
- Proficient in MS Office (Word, Excel, and Outlook).
- Proficient in data/order entry and software.
- Possess Becton System technical skills.
- Type a minimum of 60 wpm.
Physical
- Seeing
- Listening
GitHub is hiring a remote Community Manager. This is a full-time position that can be done remotely anywhere in the United States.
GitHub - The world's leading software development platform.
Modern Treasury is hiring a remote Customer Success Manager - Mid Market. This is a full-time position that can be done remotely anywhere in the United States.
Modern Treasury - Payment operations solutions that automate the full cycle of money movement.
Deel is hiring a remote Customer Onboarding Manager, DACH. This is a full-time position that can be done remotely anywhere in EMEA.
Deel - Payroll and Compliance for International Teams.
CoinTracker is looking to hire a Customer Success to join their team. This is a full-time position that can be done remotely anywhere in Canada, or the United States.
Whop is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.
Whop - Giving everyone a sustainable income via the internet.
Title: Transfer Center RN – Days
Location: Louisville United States
Job Description:
This position is responsible for providing high quality, prompt assistance with clinical triaging, and any other duties as assigned. Monitors and responds to triage needs and completes nurse to nurse. Remotely uses technology as a platform for reviewing patients clinical needs. Answers calls from referring facilities regarding possible admissions. Responds to faxed clinicals in a very timely manner (within 15 minutes) with an admission decision. This is a 100% work from home position. Collaborates with referral sources, physician’s, nurse’s, etc.
- Highly organized and deadline oriented with demonstrated attention to detail.
- Answer calls from referring facilities regarding possible admissions, referrals for scheduling assessments, or general questions about programming.
- Respond to faxed clinicals in a very timely manner (within 15 minutes) with an admission decision, or if there are any delays, to communicate that with referring facility.
- Use crisis stabilization techniques and proper procedures in making referral to appropriate facilities.
- Coordinate and correspond with our hospital Assessment staff when accepting transfers.
- Complete Nurse to Nurse Report timely.
- Enter demographics and chief complaint information into doc to doc.
- Respect confidentiality of caller/clients in every way.
- Communicate via Excel log referrals that were managed during shift.
- Work in collaboration with team to provide quality care for all patients and appropriate support for all Springstone hospitals.
Education: Valid Compact RN licensure.
Experience: Must have at least three years experience as an RN. Previous experience working with case management, hospitals, and admissions preferred. ER & ICU experience is preferred. Must have a minimum of 1-2 years of experience in a Behavioral Health facility.
License: Valid driver’s license preferred.
Additional Requirements: May be required to work flexible hours and do overtime.
1Password is hiring a remote Community Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.
1Password - The world's most-loved password manager.
Location: Remote
Pay: $35 per hourSchedule: FlexibleTraining: Paid training providedEquipment: Necessary equipment providedAbout Us: Bikram Yoga Rancho Cucamonga is a vibrant yoga studio that focuses on providing high-quality, authentic Bikram Yoga classes to our community. We are seeking a dedicated, detail-oriented, and organized Virtual Assistant to support our team in delivering exceptional service to our clients and running the business smoothly.
Key Responsibilities:
- Client Communication: Handle email and phone inquiries, respond to messages, and manage appointment scheduling.
- Social Media Management: Assist in creating, scheduling, and posting content on social media platforms to engage with our community and promote classes.
- Administrative Tasks: Manage calendars, class schedules, and bookings. Assist with data entry, customer records, and tracking attendance.
- Customer Support: Address customer concerns or inquiries in a timely, professional manner, and manage feedback and reviews.
- Marketing Support: Help develop and execute marketing campaigns, newsletters, and promotional material.
- Event Coordination: Assist with organizing workshops, retreats, and special events, including registration and communication with attendees.
- Billing & Payment Assistance: Help manage membership payments, process invoices, and handle basic accounting tasks as needed.
Requirements:
- Strong communication skills (both written and verbal)
- Excellent organizational and multitasking abilities
- Proficient in Microsoft Office Suite and/or Google Workspace
- Familiarity with social media platforms such as Instagram, Facebook, and TikTok
- Experience with customer service
- Ability to work independently with minimal supervision
- Basic knowledge or interest in yoga, especially Bikram, is a plus but not required
Perks:
- Flexible work schedule to fit your lifestyle
- Paid training to ensure you're fully equipped for success
- All necessary equipment (laptop, headset, etc.) will be provided
- Opportunities to learn about Bikram Yoga and the wellness industry
Salary and compensation
$50,000 — $70,000/yearBenefits
💰 401(k)
🌎 Distributed team
🚑 Medical insurance
🏖 Unlimited vacation
🏖 Paid time off
💰 401k matching