Bright
5 months ago
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☀️ About Bright:
Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. As Mexico's leading rooftop solar platform, we simplify the process of solar adoption through automation, overseeing everything from financial solutions to installation. Backed by top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio, we're poised for exponential growth while maintaining a fun and rewarding work environment.
💼 About the position:
Join us as a Field Operations and Maintenance Manager/Director to bring clean solar energy to Mexico! Work with our Operations and Maintenance Team and play a critical role in achieving Bright’s goals by aligning with the company's priorities. You'll be responsible for reducing response times, increasing contractor capacity, and improving efficiency across our service delivery. You will collaborate with Operations, Customer Enjoyment and Billing Teams to take ownership of our technical support and contractor network while deploying strategic improvements, new tools, and partnerships. Success in this role requires a hands-on leader who can balance technical expertise, operational planning, and vendor relationship management to scale our service capabilities, enhance customer satisfaction, and support our growth.
🥇 Who you are:
* Fluent in English, with extensive experience collaborating with international teams.
* You have 7+ years in solar O&M, field services, or similar roles within the renewable energy industry or technology industry, with at least 3 years managing teams and contractors.* *You have the following skills:** Technical Proficiency: * (i.e., You have deep expertise in solar monitoring systems, remote diagnostics software, and common solar equipment challenges (inverters, microinverters, PV panels). You use your sharp troubleshooting skills to quickly identify issues from afar and craft the most effective solutions). * Contractor & Vendor Management: * (i.e., You have a proven track record of building and expanding contractor networks, negotiating impactful contracts, and setting clear, high-performance expectations). * Data-Driven Decision Making:* (i.e., You thrive on using data to assess performance, enhance processes, and report key metrics. Experience with implementing diagnostics software or similar technologies is a major plus). * Leadership Skills: * (i.e., You are a hands-on mentor and dynamic team leader with a knack for developing junior team members, fostering accountability, and driving team productivity to new heights). * Problem-Solving Mindset: * (i.e., You excel at diagnosing complex operational issues, crafting actionable solutions, and seeing them through to successful implementation. Exceptional project management skills are a must). * Customer Centric: * (i.e., You have a proven ability to strike the perfect balance between delivering exceptional customer experiences and maintaining lean processes with strict budget compliance).💻 Your tasks and responsibilities will be:
* *Transition to a proactive approach to fully deliver on our O&M promises to customers:** Service Level Optimization: * (i.e., You will dramatically decrease SLAs for service requests by improving processes, reducing bottlenecks, and expanding contractor availability, ensuring fast and effective responses to issues).
* Monitor Management: * (i.e., You will tackle and reduce the number of offline monitors by implementing proactive diagnostics, enhancing remote troubleshooting capabilities, and streamlining repair protocols to minimize system downtime). * Increase our Contractor Network: * (i.e., You will drive contractor capacity growth and supercharge our partnership program across multiple regions by identifying, vetting, and onboarding top-tier contractors. You’ll craft competitive incentive structures, set clear SLAs, and streamline workflows to align with our unwavering commitment to quality and efficiency). * Technology Integration:* (i.e., You will spearhead the onboarding of solar remote diagnostics software, creating solid operational protocols and training the team to master remote diagnostics. Your mission: reduce technical visits by over 50% through pinpoint accuracy in remote issue identification and swift resolution). * *Build out a world class O&M team:** Team Leadership & Development:* (i.e., You will mentor and develop the junior O&M analyst team, cultivating a culture of problem-solving, continuous improvement, and technical excellence. You guide analysts in interpreting diagnostics, making precise recommendations, and efficiently managing service requests). * Adopt a Culture of Operational Efficiency: * (_i.e., You will drive impactful change by implementing streamlined processes and powerful KPIs that drastically reduce unnecessary technical visits, skyrocket first-time fix rates, and maximize resource allocation. Your leadership will transform the O&M team into a highly efficient, agile powerhouse)._****✅ Benefits:
* The opportunity to learn firsthand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.
* A fun, high-caliber team that trusts you and gives you the freedom to be brilliant. * Possibility to earn equity at Bright.* Private health insurance.* Access to cost-free mental health care.* Parental leave.* Access to top-tier mentorship programs.☀️Equal Opportunity Employer:
Bright is an Equal Opportunity Employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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