Land your dream remote job

With powerful tools, email alerts and search across 150k+ remote jobs, land your dream job in weeks, not months.

Join 15k+ job seekers
Get custom job alerts in your inbox
FirstIgnite
3 days ago
fr / es / pt / it / englandfulltimegb / hr / ch / de / nl / remote (fr; es; pt; it; englandgb; hr; ch; de; nl)

"

About FirstIgnite:

FirstIgnite is a venture-backed startup accelerating research commercialization. Our AI-powered platform connects universities with leading corporations, startups, and investors to drive innovation partnerships. We work with institutions around the world to help bring groundbreaking technologies to market. 

Role Overview:

We’re seeking a proactive, multilingual Customer Success Manager (CSM) based in the EMEA region to support our growing base of university clients. As the first CS hire outside North America, you’ll play a crucial role in onboarding, retaining, and growing relationships with some of the world’s top institutions.

Responsibilities:

* Lead onboarding for new university clients and ensure a smooth handoff from sales

* Deliver training, platform walkthroughs, and ongoing support tailored to client needs
* Serve as the primary point of contact for your portfolio, driving engagement and satisfaction
* Identify and support renewal and upsell opportunities in partnership with our sales team
* Create documentation and playbooks to improve client experience in EMEA
* Collect and share product feedback from users to inform roadmap decisions
* Attend occasional on-site meetings or conferences (as needed)

Qualifications:

* Based in Europe with fluency in English and at least one additional language (German, French, or Spanish preferred)

* 2–4 years of experience in customer success, account management, or client-facing support (preferably SaaS)
* Comfortable working remotely in a fast-paced, startup environment
* Strong communication, relationship-building, and problem-solving skills
* Experience working with or selling into universities is a plus

Compensation & Benefits:

* Competitive salary aligned with local market expectations

* Equity options in a high-growth, mission-driven company
* Remote-first culture with flexible hours
* Opportunity to help shape FirstIgnite’s customer success strategy in the region

",