One stop solution to your remote job hunt!

By signing up you get access to highly customizable remote jobs newsletter, An app which helps you in your job hunt by providing you all the necessary tools.

Try Worqstrap Remote Jobs commitment free for 7 days, no credit card necessary.
OR
Subscribe to our highly customizable newsletter to get remote jobs from top remote job boards delivered to your inbox.
SageSure Insurance Managers 25 days ago
location: remoteus
Apply Now

Remediations Coordinator

Remote

Overview:

If you’re looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, were hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Support & Remediations Coordinator. In this role, youll be focused on coordinating and analyzing production defects and remediations. As a key member of the Program Delivery team, you will collaborate with business partners and the development team to effectively resolve system issues. If you possess a robust background in data and technology, coupled with experience in the insurance sector, we encourage you to explore this exciting opportunity.

What youd be doing:

  • Maintaining a clear understanding of tickets for communication purposes: Stage, Progression, Volume Level
  • Create and manage remediation tickets as requests are received to address defects.
  • Update remediation/support ticket fields, descriptions, impact lists, and next steps throughout the ticket lifecycle.
  • Add comments to the remediation/support ticket to maintain an accurate log of all updates, changes, and necessary actions.
  • Track linked defect tickets, collaborate with Prod Support to ensure timely resolution, and verify proper testing completion.
  • Validate QA-created/executed test cases, reviewed by a BA, and run production API tests for fulfillment remediations.
  • Collaborate with Engineering to extract accurate impact lists and prepare remediation endorsement packages post-defect deployment.
  • Review the impact list for completeness and relevance to the deployed defect.
  • Maintain and update the impact list for all stakeholders throughout the remediation ticket life.
  • Manage SharePoint documentation, including creating and adjusting views for ease of use by others.
  • Keep the Program Design team updated for Rundown submission once the impact list is complete.
  • Coordinate with process team members to schedule processing by date and quantity upon Rundown completion.
  • Oversee each step of the remediation processing, acting as a project manager to ensure stakeholders follow the correct order.

Were looking for someone who has:

  • Bachelors degree or equivalent training in Business/Insurance, Computer Science, or a related discipline.
  • Strong written and verbal communication skills, with the ability to articulate problems and solutions appropriately for the audience.
  • Excellent attention to detail and demonstrated critical thinking/problem-solving skills.
  • Proven ability to drive functional improvements in business and technical analysis.
  • Experience in Property & Casualty, with Residential or Commercial exposure preferred.
  • Proficiency in XML, SQL, JSON, and Agile development.
  • Experience with insurance policy admin sales and service systems.
  • Ability to thrive in a fast-paced environment with a sense of urgency.
  • Ability to appropriately convey complex issues and solutions tailored to different audiences
  • Ability to meet deadlines and manage large volumes of work throughout an organization.

Highly preferred candidates also have:

  • Strong sense of ownership.
  • Curiosity and passion to learn, understand, and solve.
  • Ambition for growth.
  • Demonstrate commitment to the team and willingness to help others get the job done.
  • Experience working with SmartSheet, Confluence, and Jira
  • Prior Commercial Lines Experience.