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Remediations Coordinator

Remote

Overview:

If you’re looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, were hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Support & Remediations Coordinator. In this role, youll be focused on coordinating and analyzing production defects and remediations. As a key member of the Program Delivery team, you will collaborate with business partners and the development team to effectively resolve system issues. If you possess a robust background in data and technology, coupled with experience in the insurance sector, we encourage you to explore this exciting opportunity.

What youd be doing:

• Maintaining a clear understanding of tickets for communication purposes: Stage, Progression, Volume Level
• Create and manage remediation tickets as requests are received to address defects.
• Update remediation/support ticket fields, descriptions, impact lists, and next steps throughout the ticket lifecycle.
• Add comments to the remediation/support ticket to maintain an accurate log of all updates, changes, and necessary actions.
• Track linked defect tickets, collaborate with Prod Support to ensure timely resolution, and verify proper testing completion.
• Validate QA-created/executed test cases, reviewed by a BA, and run production API tests for fulfillment remediations.
• Collaborate with Engineering to extract accurate impact lists and prepare remediation endorsement packages post-defect deployment.
• Review the impact list for completeness and relevance to the deployed defect.
• Maintain and update the impact list for all stakeholders throughout the remediation ticket life.
• Manage SharePoint documentation, including creating and adjusting views for ease of use by others.
• Keep the Program Design team updated for Rundown submission once the impact list is complete.
• Coordinate with process team members to schedule processing by date and quantity upon Rundown completion.
• Oversee each step of the remediation processing, acting as a project manager to ensure stakeholders follow the correct order.

Were looking for someone who has:

• Bachelors degree or equivalent training in Business/Insurance, Computer Science, or a related discipline.
• Strong written and verbal communication skills, with the ability to articulate problems and solutions appropriately for the audience.
• Excellent attention to detail and demonstrated critical thinking/problem-solving skills.
• Proven ability to drive functional improvements in business and technical analysis.
• Experience in Property & Casualty, with Residential or Commercial exposure preferred.
• Proficiency in XML, SQL, JSON, and Agile development.
• Experience with insurance policy admin sales and service systems.
• Ability to thrive in a fast-paced environment with a sense of urgency.
• Ability to appropriately convey complex issues and solutions tailored to different audiences
• Ability to meet deadlines and manage large volumes of work throughout an organization.

Highly preferred candidates also have:

• Strong sense of ownership.
• Curiosity and passion to learn, understand, and solve.
• Ambition for growth.
• Demonstrate commitment to the team and willingness to help others get the job done.
• Experience working with SmartSheet, Confluence, and Jira
• Prior Commercial Lines Experience.