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MedMe Health 4 months ago
ca / remote (ca)fulltime
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Hi, I’m Raven, Senior Account Manager and Customer Success Lead at MedMe Health. I’m excited to be building a customer success team that’s passionate about supporting pharmacists in using our innovative software to transform their healthcare delivery. We’re currently seeking a proactive and motivated Customer Success Associate who thrives in a fast-paced environment and enjoys working both independently and as part of a growing, dynamic team.

About MedMe Health

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing for patients in the community. Our mission is to build an all-in-one cloud-based platform that empowers pharmacists to schedule, document, and manage clinical services at scale. With over 4000 pharmacies using our software, we’ve facilitated more than 14 million patient services and helped transform pharmacies into community health hubs across Canada and beyond​​.

The Opportunity

As a Customer Success Associate, you’ll be the face of MedMe to pharmacists and healthcare professionals, guiding them to make the most of our platform. You’ll be instrumental in enhancing the customer experience by providing hands-on support, troubleshooting issues, and actively contributing to product improvements based on customer feedback. This is a unique chance to make an impact on the future of healthcare while developing your skills in a collaborative startup environment.

What You’ll Do

* Design and implement onboarding processes to drive customer adoption and success.

* Build and maintain relationships with customers, advocating for their needs internally.
* Identify upsell, cross-sell, and new business opportunities to drive revenue growth.
* Oversee operational tasks like client onboarding, training, and day-to-day customer support management.
* Engage directly with pharmacies via chat, phone, and email to resolve issues and ensure seamless platform use.
* Lead initiatives to improve support operations, from customer interactions to scalable self-service tools.
* Identify and implement process improvements to drive efficiency and elevate customer satisfaction.
* Collaborate with agile development teams by writing tickets, consolidating feedback, and suggesting product enhancements.

About You

* You’re proactive, self-driven, and resourceful, with strong problem-solving skills.

* You thrive in fast-paced environments; you juggle multiple tasks and tight deadlines with ease.
* You’re passionate about delivering exceptional customer experiences and can communicate effectively with empathy and professionalism.
* You have experience in customer support roles and enjoy collaborating with others to achieve team goals.
* You’re detail-oriented and excited to e into learning new platforms and technologies.

If you’re excited about this opportunity and meet some of the qualifications, we encourage you to apply. In your application, please include your time zone and any languages you speak at a business proficiency level. We believe in curiosity and growth, so don’t hesitate to reach out even if you don’t check every box!

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

The Interview Process

1. Take-home case study: You’ll complete a brief, practical case study designed to showcase your problem-solving skills and how you would approach common challenges in the role.

2. 30-minute virtual interview with Raven: We’ll e deeper into your experience, motivation, and fit for the team during a chat with me, your potential manager.
3. 30-minute virtual interview with the Founder or Chief of Staff: A conversation to explore your alignment with MedMe’s mission and long-term vision.
4. Reference checks: We’ll ask for references to learn more about your work style and contributions in previous roles.
5. Offer: If everything aligns, we’ll extend an offer to join our growing team!

Perks at MedMe

* Comprehensive Health Benefits: full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs.

* Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP) that helps you invest in your long-term goals.
* Professional Development: We support your growth with a yearly budget dedicated to courses, conferences, and other learning opportunities, ensuring you continue to thrive both personally and professionally.
* Work-from-Home Stipend: Receive a dedicated stipend to help set up and maintain your ideal home office, ensuring you're comfortable and productive in a remote environment.
* Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays, giving you time to recharge.
* Company Retreats: Participate in exciting on-site team retreats that foster collaboration and bonding with colleagues.
* Hackathons: Get creative and innovate during our hackathons, where the team comes together to solve problems, build new features, and explore ideas in a fun, fast-paced environment.

Location

We are fully remote in Canada, however, we like to plan on-site team retreats!


MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

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