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As the Technical Customer Success Lead, you will be at the forefront of managing our growing customer base and driving our commercial success. You'll be responsible for overseeing customer relationships, onboarding new clients, and gathering crucial product feedback. This role is critical in ensuring our 100+ customers continue to be successful with our product.
In this role, you will:
* Manage and nurture relationships with all existing customers, serving as their primary point of contact
* Lead the onboarding process for new customers, ensuring smooth integration and adoption of kapa.ai's solutions* Proactively work with customers through regular check-ins and problem-solving* Collect and synthesize product feedback from customers to inform our product development roadmap* Collaborate closely with the product and engineering teams to address customer needs and concerns* Handle various ad-hoc tasks as needed within the companyYou may be a good fit if you have:
* A \"founder-ish\" background with the ability to juggle multiple priorities and wear many hats
* Strong technical aptitude and comfort with developer tools and APIs* Basic coding skills - ability to write and understand simple code snippets* Excellent communication skills, both written and verbal, with the ability to explain technical concepts to various audiences* Experience in customer success, account management, or similar roles in a B2B SaaS environment* Genuine interest in applied AI and its potential to solve real-world problems* Ability to work effectively in a fast-paced and intense startup environment",