About us

Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.

We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it “la salvación del mes”—the month’s salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.

We’re building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.

About the role

We’re seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You’ll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.

As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users across Latin America.

Key responsibilities

• Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
• Communicate to the engineering team bugs or technical issues customers face
• Provide timely solutions and follow up to ensure customer satisfaction
• Create weekly reports on activities and metrics

Requirements

• 1+ years of customer service experience
• Native or fluent Spanish speaker
• Strong communication and moderation skills
• Strong problem-solving abilities with attention to detail
• Team player with transparent work approach

Nice to have

• Knowledge of best practices for customer service
• Available to work during GMT-3 (Buenos Aires) business hours
• Experience with customer support platforms such as Bird or Zendesk
• Familiarity with blockchain mechanics and explorers (Etherscan, Worldscan)

About us

Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.

We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it “la salvación del mes”—the month’s salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.

We’re building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.

About the role

We’re seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You’ll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.

As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users across Latin America.

Key responsibilities

• Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
• Communicate to the engineering team bugs or technical issues customers face
• Provide timely solutions and follow up to ensure customer satisfaction
• Create weekly reports on activities and metrics

Requirements

• 1+ years of customer service experience
• Native or fluent Spanish speaker
• Strong communication and moderation skills
• Strong problem-solving abilities with attention to detail
• Team player with transparent work approach

Nice to have

• Knowledge of best practices for customer service
• Available to work during GMT-3 (Buenos Aires) business hours
• Experience with customer support platforms such as Bird or Zendesk
• Familiarity with blockchain mechanics and explorers (Etherscan, Worldscan)

Brookview Lawncare is urgently looking to hire a reliable data entry specialist, you must be available to work remotely.

Responsibilities

• Enters patient information into the computer system in an accurate and timely manner

• Prepares various reports as requested by management

• Communicates effectively with staff

• Keeps records of payments, co-pays, prior-authorizations, etc.

• Evaluates and processes expense reports

• Maintains accurate and thorough vendor records

• Analyses data for errors

• Reports problems found with data

Education and Qualifications

• High School diploma or GED

• 3+ years of data entry experience

• Maintain confidentiality regarding financial matters

• Excellent organizational skills

• Strong verbal, written, and typing skills

• Proficient in MS Office (Word, Outlook, and Excel)

• Must be personable, professional, and polished

• Ability to work in a high-paced, high-volume data entry environment

Salary and compensation

Benefits

💰 401(k)

🦷 Dental insurance

🖥 Home office budget

🎅 We hire old (and young)

Linear is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in North America.

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About us

Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.

We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it “la salvación del mes”—the month’s salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.

Backed by Paradigm and Nascent, we’re building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.

About the role

We’re seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You’ll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.

As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users across Latin America.

Key responsibilities

• Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
• Communicate to the engineering team bugs or technical issues customers face
• Provide timely solutions and follow up to ensure customer satisfaction
• Create weekly reports on activities and metrics

Requirements

• 1+ years of customer service experience
• Native or fluent Spanish speaker
• Strong communication and moderation skills
• Strong problem-solving abilities with attention to detail
• Team player with transparent work approach

Nice to have

• Knowledge of best practices for customer service
• Available to work during GMT-3 (Buenos Aires) business hours
• Experience with customer support platforms such as Bird or Zendesk
• Familiarity with blockchain mechanics and explorers (Etherscan, Worldscan)

Messari is looking to hire a Customer Success Associate - Contract to join their team. This is a part-time contract position that can be done remotely anywhere in the United States.

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1Password - The world's most-loved password manager.

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GitLab - A single application for the entire DevOps lifecycle.

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Deel - Payroll and Compliance for International Teams.

Imagine waking up each day excited for work, knowing that your efforts contribute to a global movement that impacts the world. If you’re ready for a career transformation, then we have an exhilarating opportunity for you at the Interaction Design Foundation (IxDF)!

Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. At IxDF, we’re not just a company; we’re a movement dedicated to making high-quality design education accessible to everyone, everywhere. With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with erse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.

Our Commitment to Our Members

At the core of every decision we make and every strategy we implement lies our unwavering commitment to our members—they are the fundamental reason for our existence. This profound dedication drives us to exceed their expectations at every turn. We are on the lookout for a candidate who embodies our ethos: someone who is not only exceptionally talented and diligent but who also possesses a profound empathy for our learners' needs and a relentless pursuit of excellence. Your role will be pivotal in ensuring that each member feels valued, supported, and inspired throughout their educational journey with us.

Your place in the IxDF Universe

• Correspond daily with members and prospective learners across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience.

• Act as a brand ambassador by upholding our excellent reputation in every interaction. You’ll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education. It’s a big responsibility, but also incredibly rewarding!

• Collaborate cross-functionally with teams across the organization to improve internal workflows and enhance the platform’s user experience. You’ll be the bridge between departments, ensuring that our operations are efficient and focused on delivering the best outcomes for our members.

• Support our Growth team in executing digital marketing initiatives, including managing paid media campaigns and overseeing content and engagement across our social media channels.

• Perform general administrative and ad-hoc project support, assisting extended team members as needed. Whether it’s organizing tasks, scheduling, or helping with project coordination, you’ll ensure everything runs smoothly and efficiently.

• Maintain and improve documentation by ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.

• Shape internal processes that directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members.

• Update our internal knowledge base and contribute to department-wide initiatives focused on knowledge sharing. You’ll ensure that important insights and best practices are easily available to all, driving continuous improvement.

• Communicate and collaborate effectively with other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth.

• Embody our values as you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.

• Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.

About You

• You thrive in a fast-paced environment where you handle ad-hoc projects of varying complexities with ease and enthusiasm.

• You have experience in customer success, with bonus points if you’ve worked in digital marketing or managed social media channels.

• Helping people excites you, and you take pride in earning their gratitude through your support and problem-solving skills.

• You are resourceful and autonomous, always ready to take on new tasks and projects with a problem-solving mindset that ensures everything gets done efficiently.

• Attention to detail and thoroughness come naturally to you. You enjoy ensuring that every task is completed with care and precision.

• You relish solving problems—especially the ones that haven't even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise.

• You are fluent in written and spoken English with exceptional writing skills, perfect grammar and an appreciation for the power of tone, brevity and microcopy.

• You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results.

• Consistency is key for you, and you stay focused even when tasks become repetitive, ensuring nothing slips through the cracks.

• You are comfortable with tight deadlines and excel at prioritizing tasks to meet them, keeping projects on track.

• Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward.

• You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.

• You are located within a time zone from Europe (UTC+0) to East Asia (UTC+8), making it easy to collaborate with our global team.

Bonus Points

• You get bonus points if the art of writing isn’t just a skill, but a passion. You find joy in crafting each sentence with care and precision.

• You have a genuine curiosity about user experience (UX) design and are interested in how it can improve the quality of life for people around the world.

• You love making complex concepts accessible, and you enjoy teaching or explaining ideas in a way that’s engaging and easy to understand.

• You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way that’s efficient and clear.

What We Can Offer

• A highly valued role: Many organizations undervalue admin and support employees, but at IxDF, you’ll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success.

• Opportunities for growth and impact: At IxDF, you’ll have room to grow professionally while making a real difference. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners.

• A Global, Purpose-Driven Team – Work alongside passionate professionals from all over the world, united by a common mission.

• Engagement with a Thriving Global Community – You’ll have the opportunity to support and interact with our local groups, educational partners, and community initiatives. Whether it’s helping organize IxDF Local Groups, facilitating partnerships with educational institutions, or engaging with our vibrant design community, your work will contribute to a stronger, more connected global network of UX professionals and learners.

• A full-time position, within a fully remote organization. Daily video-based collaboration with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year.

• A work culture with no fluffy titles, political agendas and corporate drama. Your colleagues value your warm character, your strong work ethic, and the results you deliver. Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF.

• A daily mission to help impact, empower, and enrich the lives of millions of people by creating affordable high-end design education for everyone across the planet. It’ll be yours too.

• A company where the distance between idea and execution is minimal. We’re a highly agile organization with zero bureaucracy or corporate politics – and with exceptional order and efficiency.

• A company culture where passion meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, strong work ethic, long-term thinking, and self-discipline.

• We thrive because we have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.

How to Learn More and Apply  

To submit your application as well as learn more about our Work Culture and Values, please visit https://www.interaction-design.org/about/careers 

Please apply as soon as you can—we’re firm believers of “the sooner, the better” and we’re looking forward to working with you! 

Salary and compensation

Atlassian is hiring a remote Senior Customer Success Onboarding Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

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Anagram is hiring a remote Customer Support Representative. This is a full-time position that can be done remotely anywhere in the United States.

Anagram - Insurance billing simplified.

Chainlink Labs is looking to hire a Customer Success Manager, APAC to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

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sFOX is looking to hire a Client Services Specialist to join their team. This is a full-time position that can be done remotely anywhere in Singapore.

Peerspace is hiring a remote Customer Experience Supervisor. This is a full-time position that can be done remotely anywhere in the United States.

Peerspace - Unique venues for meetings, events, photo & film shoots.

Utorg is looking to hire a Customer Support Specialist - Cryptoprocessing to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

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Twilio is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United Kingdom.

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Location: Remote (must be able to work EST hours 9am-5pm)

Title: Implementation Project Manager 

Status: Exempt, Full-Time 

Reporting structure: 

The Implementation Project Manager role works closely with sales and client success to ensure clients are onboarded and implemented successfully, know the value of our services and resources and utilize the product effectively.  The Implementation Project Manager role keenly focuses on driving an exceptional onboarding experience whilst ensuring onboarding milestones are consulted, prescribed, and met within timelines. In addition, this role serves as the main point of contact throughout the onboarding journey, keeping the Client Onboarding Manager informed, and working as a liaison between clients, sales, the CS department and product teams. 

What you’ll do: 

The onboarding phase is the most important phase of the client lifecycle, and Implementation Project Managers are responsible for establishing the solid foundation that drives our clients’ success. This crucial client-facing role focuses on the successful implementation and adoption of product. The Implementation Project Manager owns the post-sale onboarding client relationship and manages the implementation of said solutions whilst ensuring the client receives all pre-defined touchpoints. The role will also be responsible for monitoring the progression of all projects within the onboarding process of each assigned client and keeping all involved teams (internal and external) informed and on track to completion. These projects include but are not limited to solutions and systems implementation, training for clients, new client set-up, configuration and training within internal company tools and platforms and CRMs. 

Key Responsibilities 

 Client Communication  45% 

 • Initiate new client contact post-sale by phone and email to coordinate and launch all solutions onboarding projects based on executed contracts 

• Communicate clear expectations to clients regarding the onboarding journey, client next steps, timelines, and the client’s role in successfully implementing solutions 

• Coordinate client contact with sales team and project manage the handoff from sales to Client Success 

• Anticipate client needs during the onboarding process and build rapport by delivering a positive and proactive onboarding experience through ongoing communication by phone, email, and video conference (primarily Zoom) 

• Assist clients in managing change and realizing value of our product quickly  

 Project Management 35% 

• Maintain client profiles in internal platforms to ensure new client services are added and quality checked prior to go-live based on executed contracts 

• Gather needed information from the client through onboarding forms and communicate needs to relevant internal or external partner teams, as necessary 

• Organize, execute, and document the onboarding process for clients from beginning to end along with changes that will improve and evolve this process further 

• Add all relevant client notes in CRM (Salesforce) and communicate with the Client Success department to assign a client success team member based on what is known about the client. 

• Ensure coordination of client touchpoints and identify risks (timeline/resistance/other) during onboarding period 

Internal Communication  20% 

 • Communicate client status to internal teams, including but not limited to Client Success, Marketing, Product and development, and Sales 

• Partner closely with Client Success to solidify and execute client launches based on client goals, desired outcomes, and predefined timelines 

• Actively engage with internal teams regarding the onboarding status of clients, and onboarding process status 

• Successfully identify and prevent client churn during onboarding by escalating at-risk clients as defined by the Client Success 

• Ensure each client’s onboarding project and timelines are met based on pre-established KPIs Time to live, Time to value, CSAT, NPS 

Requirements: 

• At least 2 years of experience in Medical or SaaS industries preferred, working in B2B, client-facing roles related to onboarding 

• Minimum of two (2) years in a project management capacity 

• Proficient in Microsoft Office, project management software or CRM 

• Strong Organizational, project, and time management skills, able to address multiple projects/requests and meet tight deadlines with ownership and accountability – and finesse 

• Superb written and oral communication skills 

• Empathetic to clients and challenges they face within their practices, ability to develop relationships quickly 

• BA or BS degree preferred 

 What success will look like for you in the first 90 days: 

❏ You will participate in developing an Onboarding playbook for Onboarding 

❏ Complete Online training modules (self) 

❏ Accomplish 100% of assigned clients with all purchased solutions to go live 

within the first 60 days 

❏ Complete Salesforce user online basic training (self) 

❏ Upon receipt, please schedule your 90-day review meeting with your direct 

supervisor for the beginning of your 4th month in this role. 

Salary and compensation

Canonical is hiring a remote Graduate Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Canonical - The company behind Ubuntu.

English Level Required: Native

Tuesday to Saturday or Sunday to Thursday, 10 AM to 6 PM EST

Role Overview: Be the frontline of guest satisfaction. Your main tasks will include handling guest inquiries, solving problems efficiently, and ensuring a seamless experience for our guests. You'll work closely with host partners and other teams to provide top-notch service and support.

Key Skills: Excellent communication and problem-solving skills, proficiency in using customer relationship management (CRM) tools, ability to multitask and manage time effectively, and a friendly, empathetic approach to customer service.

Required Experience: Preferably 1-2 years in customer support or hospitality. Experience in a remote work environment is a plus.

Why Join Us: Be part of a team that's revolutionizing the property management industry with cutting-edge technology. Grow your career in a dynamic, remote-only work environment that values innovation and teamwork.

Ideal Candidate: You're detail-oriented, tech-savvy, and thrive in a fast-paced environment. A proactive, customer-first mindset and the ability to stay calm under pressure are key.

Ready to make every guest's experience with HostGenius unforgettable? Apply now and join our remote team in transforming property management! 🌟🏠🔑

Salary and compensation

Uscreen is hiring a remote Onboarding Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Uscreen - Sell your videos online.

Deel is hiring a remote Customer Success Manager | South Korea. This is a full-time position that can be done remotely anywhere in APAC or South Kora.

Deel - Payroll and Compliance for International Teams.

Imagine waking up each day excited for work, knowing that your efforts contribute to a global movement that impacts the world. If you’re ready for a career transformation, then we have an exhilarating opportunity for you at the Interaction Design Foundation (IxDF)!

Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. At IxDF, we’re not just a company; we’re a movement dedicated to making high-quality design education accessible to everyone, everywhere. With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with erse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.

Our Commitment to Our Members

At the core of every decision we make and every strategy we implement lies our unwavering commitment to our members—they are the fundamental reason for our existence. This profound dedication drives us to exceed their expectations at every turn. We are on the lookout for a candidate who embodies our ethos: someone who is not only exceptionally talented and diligent but who also possesses a profound empathy for our learners' needs and a relentless pursuit of excellence. Your role will be pivotal in ensuring that each member feels valued, supported, and inspired throughout their educational journey with us.

Your place in the IxDF Universe

• Correspond daily with members and prospective learners across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience.

• Act as a brand ambassador by upholding our excellent reputation in every interaction. You’ll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education. It’s a big responsibility, but also incredibly rewarding!

• Collaborate cross-functionally with teams across the organization to improve internal workflows and enhance the platform’s user experience. You’ll be the bridge between departments, ensuring that our operations are efficient and focused on delivering the best outcomes for our members.

• Perform general administrative and ad-hoc project support, assisting extended team members as needed. Whether it’s organizing tasks, scheduling, or helping with project coordination, you’ll ensure everything runs smoothly and efficiently.

• Maintain and improve documentation by ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.

• Shape internal processes that directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members.

• Update our internal knowledge base and contribute to department-wide initiatives focused on knowledge sharing. You’ll ensure that important insights and best practices are easily available to all, driving continuous improvement.

• Communicate and collaborate effectively with other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth.

• Embody our values as you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.

• Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.

About You

• You thrive in a fast-paced environment where you handle ad-hoc projects of varying complexities with ease and enthusiasm.

• Helping people excites you, and you take pride in earning their gratitude through your support and problem-solving skills.

• You are resourceful and autonomous, always ready to take on new tasks and projects with a problem-solving mindset that ensures everything gets done efficiently.

• Attention to detail and thoroughness come naturally to you. You enjoy ensuring that every task is completed with care and precision.

• You relish solving problems—especially the ones that haven't even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise.

• You are fluent in written and spoken English with exceptional writing skills, perfect grammar and an appreciation for the power of tone, brevity and microcopy.

• You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results.

• Consistency is key for you, and you stay focused even when tasks become repetitive, ensuring nothing slips through the cracks.

• You are comfortable with tight deadlines and excel at prioritizing tasks to meet them, keeping projects on track.

• Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward.

• You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.

• You are located within a time zone from Europe (UTC+0) to East Asia (UTC+8), making it easy to collaborate with our global team.

Bonus Points

• You get bonus points if the art of writing isn’t just a skill, but a passion. You find joy in crafting each sentence with care and precision.

• You have a genuine curiosity about user experience (UX) design and are interested in how it can improve the quality of life for people around the world.

• You love making complex concepts accessible, and you enjoy teaching or explaining ideas in a way that’s engaging and easy to understand.

• You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way that’s efficient and clear.

What We Can Offer

• A highly valued role: Many organizations undervalue admin and support employees, but at IxDF, you’ll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success.

• Opportunities for growth and impact: At IxDF, you’ll have room to grow professionally while making a real difference. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners.

• A Global, Purpose-Driven Team – Work alongside passionate professionals from all over the world, united by a common mission.

• Engagement with a Thriving Global Community – You’ll have the opportunity to support and interact with our local groups, educational partners, and community initiatives. Whether it’s helping organize IxDF Local Groups, facilitating partnerships with educational institutions, or engaging with our vibrant design community, your work will contribute to a stronger, more connected global network of UX professionals and learners.

• A full-time position, within a fully remote organization. Daily video-based collaboration with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year.

• A work culture with no fluffy titles, political agendas and corporate drama. Your colleagues value your warm character, your strong work ethic, and the results you deliver. Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF.

• A daily mission to help impact, empower, and enrich the lives of millions of people by creating affordable high-end design education for everyone across the planet. It’ll be yours too.

• A company where the distance between idea and execution is minimal. We’re a highly agile organization with zero bureaucracy or corporate politics – and with exceptional order and efficiency.

• A company culture where passion meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, strong work ethic, long-term thinking, and self-discipline.

• We thrive because we have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.

How to Learn More and Apply  

To submit your application as well as learn more about our Work Culture and Values, please visit https://www.interaction-design.org/about/careers 

Please apply as soon as you can—we’re firm believers of “the sooner, the better” and we’re looking forward to working with you! 

Salary and compensation

Shopify is hiring a remote Developer Support, Canada. This is a full-time position that can be done remotely anywhere in Americas.

Shopify - Best eCommerce platform made for you.

A Little About Us and This Role

We’re ChiroCat, and we build the best cloud-based chiropractic software around. Chiropractic offices across the U.S. use our system to provide better care to their patients, operate more effectively, and run better businesses. From their first patient interactions with digital intake forms, to the final insurance processing and post-visit communication, our system supports doctors and their staff every step of the way. We’re modernizing the chiropractic software space in big ways, but much more importantly, we’re bettering the lives of our doctors, their team members, and especially their patients.

The bottom line: we LOVE to help people, who help people. And that’s where you come in!

Our small but mighty Support team has done a great job taking care of our customers to date. We’re starting to grow at a faster pace, and it’s time to bring the operations of our Support to another level. We’re looking for a seasoned Head of Customer Support to ensure that we provide world-class support to our wonderful customers as we scale things up.

The ideal person will quickly tackle initiatives to improve our Support operations by creating or improving our systems, tools, and processes (like a library of snippets, knowledge base, or collection of instructional videos, for example). They will also quickly learn the ropes of our software and chiropractic operations to become a fellow expert as they work in the queue alongside the team members that they manage, coach, and mentor.

We realize that this role may appeal to people with a wide range of experience, but we’re really looking for someone who has experience leading and growing a support team, with hands-on experience building the processes and systems to facilitate exceptional support, ideally in early-stage technology companies. To that end, we have a couple of hard requirements:

Requirements

• You have at least 2 years of experience leading customer support teams
• You have at least 4 years of experience working in customer support. 

Ok, that’s a high-level view of what you’ll be working on, but let’s first talk about life at ChiroCat and then we’ll go deeper on the specifics of what we’re looking for.  

How We Work

Work from (Almost) Anywhere

Balanced Work, Balanced Life

Benefits

We’re in it for the Long Haul

You’ll Make a Real Impact…

…and Do it with Great People

If this sounds like your ideal environment, read on because now we’d like to talk about you.

As Our New Head of Customer Support…

At ChiroCat, we mean it when we say we pride ourselves on delivering exceptional customer experiences. Where most companies see support as a cost center, we believe it’s an essential key to our success. To provide extraordinary support to our customers, we need the right processes, tools, training, and team. And you’ll help us ensure that we do just that.

…Here’s What You'll be Working on:

• First and foremost, you’ll quickly help on the frontlines by providing world-class customer support yourself. You’ll become an expert on every aspect of the ChiroCat platform and its real-world use from the customer’s perspective. You’ll also become intimately familiar with the operations of a chiropractic office so you can confidently coach customers through their use of our software to improve their daily operations. With time and as the team grows, you’ll eventually spend less time in the queue yourself, but you’ll always remain an expert and connected to the customers and the issues they face.  
• You'll lead and mentor the customer support team (currently three people), making sure they have everything they need to do their best work—whether that’s resources, training, or tools. You'll foster a positive, team-focused environment, always encouraging a customer-first mindset. You’ll manage their performance, track progress, and give feedback to help everyone improve. And when things get tricky, you'll jump in to help with the more complex issues and keep things running smoothly.
• You’ll build the processes and implement the systems that will take our support to the next level, making us more efficient and more equipped to provide just the right answers in just the right way. Think helpdesk, snippets, internal and external knowledge bases, self-help material, video libraries. There are many opportunities here and you’ll drive this work forward, getting your hands dirty with implementation and maintaining team progress. 
• You’ll oversee the efforts of our amazing onboarding team who walk our new customers through the process of transitioning from their old system to ChiroCat. This includes account configuration, data migration, and training of new customers. You’ll be less hands-on here, but will work closely with our amazing onboarding team in your overarching customer success efforts. 
• With time, you’ll lead the efforts in hiring and building the future of our world-class customer support team.
• To sum it up, you’ll obsess over the customer experience and ensure that our team, processes, and systems work effectively to ensure the success of our doctors and office staff. And you’ll have fun doing it! 

You’re our ideal candidate if:

• You’re an excellent communicator both verbally and in writing. 
• You’re an experienced customer support professional with a passion for quality support. Maybe you’ve even been one of the first support reps of a new company and helped grow the function to a mature department. 
• You’ve managed other team members and been responsible for their performance, engagement, and happiness at work. 
• You understand the importance of voice and tone in customer interactions and geek out about how our choice of words impact how our messages are received by customers. 
• You’re a problem solver and puzzler at heart, who is skilled at taking opaque information from a customer and digging until you have a clear understanding of the issue so you can get to real solutions. 
• You’re familiar with the popular options in support technology and have hands-on experience implementing some of them (helpdesks and snippets, as two examples). 
• You have hands-on experience leading the creation, organization, and continuous improvement of both internal and customer-facing resources like a snippet library, knowledge base, instructional videos and articles, troubleshooting guides, and FAQs.
• You have a knack for spotting ways to improve things and you’re quick to jump in proactively to make them better.
• Building authentic relationships comes naturally to you—you’re a people person through and through.
• You’re obsessive about the details, while being pragmatic and big-picture focused.  
• You’re tech-savvy, quick to pick up new tools, and always trying to learning something new.
• You are undaunted, excited even, at the idea of learning the ins and outs of truly complex things like…medical billing, for example. 
• You’re great at turning chaos into order and love creating processes from the ground up.
• You never met a deadline you didn’t love. 
• You’re well-organized, manage your time like a pro, and thrive in a remote work setup.
• Driven and self-motivated, you’re someone who gets things done.
• You’re wildly productive and independent, but a team-player at heart. 
• Bonus points if you already have some experience with the operations of a medical office. 

If this sounds like a fit, we’d love to hear from you! 

Ready to Apply?

• Apply here (https://apply.workable.com/chirocat/j/662CCF2850/?utm\_source=WWR) by 11:59PM on Sunday, April 13th, 2025.
• Attach a PDF of your cover letter. In your cover letter: 
  • This isn’t your typical formal cover letter–we want to get to know you. Please introduce yourself and explain why you’re interested in this position and why you would be a great fit. Please keep the cover letter to one page.
  • Please also include the word "alignment" somewhere in your cover letter.
  • On a separate page of your cover letter, with the answer being no more than 1-2 paragraphs, answer the question: What is the most important thing you would look for when hiring someone for this role?
• Attach your resume as a PDF.

P.S. If you’re not interested in this role, but know someone who might be, please pass it along! 

abra R&D id seeking an experienced C++ WEB applications engineer to join our control systems software team.

In this role, you will be responsible for designing, developing, and maintaining both new and existing software components for our mission-critical control and monitoring systems.

Responsibilities:

• Analyze requirements and architect robust, high-performance C++ WEB applications

• Implement complex algorithms and data structures to solve challenging problems

• Collaborate with cross-functional teams to deliver end-to-end solutions

• Maintain and enhance existing codebase using modern C++ practices

• Work in a Linux environment utilizing tools like Git, TFS, and Eclipse

• Bachelor's degree in Computer Science or a related technical field

• Minimum 1 year of professional C++ WEB development experience

• Proven track record of developing server-side applications

• Strong problem-solving skills and attention to detail

• Excellent teamwork and interpersonal communication abilities

• Proficiency in both Hebrew and English

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