About us

Gelato is an all-in-one Rollup as a Service Platform built without limits. Designed to be super-fast, incredibly secure, and infinitely scalable, Gelato rollups allow anyone to build and deploy their fully serviced Layer 2 chains on Arbitrum, Optimism, Celestia and more at a pace natively integrated with Web3’s favorite tools and services like Etherscan, The Graph, Pyth, Layer Zero and many more launching a production-ready web3 development environment from the Genesis block.

The role

Our Customer Success Engineering/DevRel team is vital in ensuring Gelato’s customers have an exceptional experience. This role is ideal for someone with a technical background who thrives at the intersection of customer engagement and technical support.

From the beginning, you’ll take ownership of the customer relationship, guiding them through a seamless onboarding process and setting them up for long-term success. You’ll address questions, resolve issues, and handle requests efficiently and effortlessly.

Responsibilities:

• Be the first point of contact for Raas Customers.
• Coordinate rollup launches.
• Provide hands-on technical support to Raas Customers.
• Ensure all questions and issues are resolved appropriately.
• Liaise with the engineering team for complicated issues and follow-up with the customer with resolutions.
• Provide customer feed-back to the product team.
• Build and maintain relationships with customer’s points of contact.
• Achieve KPI targets on “First Time To Respond” and “Time to Resolution”

Requirements

• 3 years experience in the same or a similar position
• Excellent professional communication skills (You’ll be jumping on calls with high profile accounts and leading these conversations).
• Good Web3 tech know-how, specifically around blockchain infrastructure, smart contracts and javascript.
• Ability to understand and troubleshoot complex technical issues
• Fast learner: Ability to pick up new complex tech problems e.g rollup-related topics, at pace
• Responsibility: Eager to have a lot of responsibility e.g managing key accounts
• Technical degree
• Fluent in English

Benefits

• Fully remote team, with team members in Zug, Paris, New York, London, Singapore, and many other cool places.
• Competitive package with a generous token package. Get a share of the network token and be able to participate in the Gelato DAO
• Chance to participate in shaping the future of web3 by working together with the biggest projects in this space that use Gelato such as Optimism, Polygon, Arbitrum, Celestia and Eigenlayer
• World-class Investors - We are backed by the community, including industry-leading experts such as Dragonfly, ParaFi, Nascent, IDEO, IOSG and Galaxy Digital

Webflow is hiring a remote Technical Support Associate. This is a full-time position that can be done remotely anywhere in US - West Coast.

Webflow - Responsive web design tool, CMS, and hosting platform.

Atlassian is hiring a remote Customer Success Manager, Strategic (DACH). This is a full-time position that can be done remotely anywhere in the United Kingdom, Netherlands, France, Poland or Germany.

Atlassian - Maker of team collaboration tools.

Utorg is looking to hire a L1/L2 Support Specialist - Crypto Processing to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Gladly is hiring a remote Customer Success Operations Manager. This is a full-time position that can be done remotely anywhere in the United States.

Gladly - The world's only ticketless customer service platform.

Are you passionate about helping small businesses succeed and want to play a key role in shaping a product that empowers micro-bakers? At Simply Bread, we’re building a hardware/software platform that helps iniduals launch and grow their home-based bakeries. As a Customer Success Product Manager, you’ll work directly with our users to ensure their success while channeling valuable insights to our development and design teams. This full-time role is perfect for someone who thrives in a startup environment, loves working with customers, and is excited about the opportunity to influence product development based on real-world feedback.

Responsibilities

• Customer Engagement and Success: Engage with customers across social media platforms (e.g., Facebook Groups) and our support systems to help them succeed with the Simply Bread platform. This includes assisting them with setup, troubleshooting friction points, and turning them into active repeat users.

• User Advocacy: Gather user feedback to identify pain points, suggest product improvements, and ensure customer needs are at the heart of our development process.

• Lead Generation and Outreach: Proactively identify and engage with potential app users in relevant social media communities. Introduce the Simply Bread App and offer tailored incentives like free trial periods to help them get started.

• Collaborative Support: Work closely with the internal support, marketing, and development teams to share insights and promptly address user concerns.

Requirements

• Excellent Communication Skills: Proficiency in English and effective engagement with users across various platforms.

• Social Media Savvy: Experience engaging with communities on Facebook, Instagram, and other social platforms.

• Customer-Focused Mindset: Passionate about helping users succeed and driving customer satisfaction.

• Problem-Solving Skills: Ability to understand user challenges and work independently to address them.

• Adaptability: Comfortable working in a fast-paced startup environment with evolving priorities.

• Full-Time Availability: This is a full-time role with a commitment of 40 hours per week.

What We Offer

• Competitive base salary + bonus pay based on performance.

• The opportunity to work with an international, fast-growing team.

• A chance to influence the development of a product shaping the future of micro-bakeries.

Desirable Skills

• Experience with CRM tools like Hubspot or Salesforce.

• Knowledge of the baking industry or small food business operations.

• Prior experience in customer success, product management, or similar roles.

Salary and compensation

Benefits

🌎 Distributed team

👀 No monitoring system

Time zones: EST (UTC -5), CST (UTC -6), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

**

Rainforest QA is a team of smart, dedicated people who love working together to help our customers succeed. As a small startup, we value extreme ownership, problem solving and moving quickly.

Rainforest provides Quality as a Service (QaaS): everything a software company might need — including tooling, expertise, and a workforce — to solve functional testing needs. We’ve built our no-code test automation platform for engineering leaders who want to catch more bugs without slowing down the release process or burdening engineers.

**

We are looking for an experienced, collaborative, passionate Customer Success Manager to join our Tribe! This CSM will guide customers through seamless implementation, advise them on inserting Rainforest into their software development lifecycle, keep them abreast of the latest product enhancements and best practices, and own the commercial relationship.

We’ve identified an ICP that gets genuinely excited when we introduce our one-of-a-kind solution. Our product is intuitive and innovative, and our fully-managed service is exceptional.

The ideal candidate has a proven track record of success working in an early-stage startup and owing customer relationships from onboarding to adoption and expansion. They are comfortable and confident working with technical personas (CTO, VP Eng, Head of Product), familiar with the Software Development Lifecycle (SDLC) and passionate about creating an exceptional customer experience. You’ll serve as a customer advocate — representing the voice of the customer internally and collaborating with cross-functional roles to consistently improve the customer experience.

**

• Own a book of 40+ accounts with ACV of $50k+ from onboarding to adoption and expansion
• Aim for 100%+ net dollar retention of ICP customers
• Act as the trusted advisor, consultant and project manager to product and development teams looking to ensure quality software delivery to their customers
• Build value-based relationships with customers ensuring alignment on key goals, from executive sponsor to inidual contributor
• Provide coaching and training to improve adoption and usage of Rainforest within the customer organization
• Identify successful customers and turn them into advocates and promoters as measured by referrals, CSAT, and NPS scores, as well as participation in case studies, webinars and blogs
• Synthesize feedback and patterns to share with our Product team

**

• 3+ years as a Customer Success Manager within a early stage SaaS technology company
• Desire to work in a customer-facing role and develop relationships with customers at multiple levels
• Confidence managing the commercial components of customer relationships including renewals and upsells
• Experience working with Product, Development, Engineering, and/or QA organizations
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Track record of deploying a consultative and solution-oriented approach for customers
• Strong listening skills; someone who really hears what the customer needs even if it means having to dig a level (or a few) deeper
• Experience working closely with C-level executives within customer organizations
• Highly organized, with strong project management skills to help clients meet deadline-driven goals

How we'll reward you

• Competitive salary
• Equity
• Unlimited paid-time off
• Company off-sites to bond with your team and explore exciting destinations around the world
• 100% medical, dental, and vision insurance coverage. 85% for dependents
• Voluntary 401k program
• Paid parental leave
• Fully remote culture

**

Rainforest QA is a Y Combinator company and has raised more than $50 million from top investors. We’re fully remote, with our team distributed around the globe. We champion a belief that life is about more than work and that we’re all responsible for fostering a culture that supports a erse set of lifestyles.

**

At Rainforest we believe that erse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Maze is hiring a remote Strategic Customer Success Manager - EMEA. This is a full-time position that can be done remotely anywhere in United Kingdom or Portugal.

Maze - Empowering anyone to test and learn rapidly.

Casa is looking to hire a Senior Client Advisor to join their team. This is a full-time position that can be done remotely anywhere in Canada, or the United States.

Time zones: GMT (UTC +0), CET (UTC +1), CVT (UTC -1)

**The Role

We’re looking for a Technical Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.

This position is fully remote. However, if you’re based near Nantes, you’re welcome to work from our office occasionally. 

What We’re Looking For

• Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
• Fluency in, at least, one other language is required. 
• Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role—come prepared!
• Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
• Experience: Familiarity with customer support software is a plus, but not mandatory.

**

• Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
• No meetings: Say goodbye to unnecessary meetings and focus on meaningful work.
• No personal KPIs: We trust you to do great work without micromanagement or performance pressure.

**

• In France: If you’re based in France, you’ll be hired under a standard employment contract (CDI).
• Outside France: If you live outside of France, the position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices.

**

• Must be located within the EU timezone.
• Immediate availability is a plus.

**

• The compensation range for this role is around 30k€/35K€ gross per year , depending on the profile
• Join a erse and inclusive remote-first team that values work-life balance and flexibility.

Axios is hiring a remote Senior Associate, New & Growth Business. This is a full-time position that can be done remotely anywhere in East Coast.

Axios - Smart brevity worthy of people's time, attention and trust.

Olo is hiring a remote CX Project Manager. This is a full-time position that can be done remotely anywhere in the United States.

Olo - Online ordering for restaurants.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), FKST (UTC -3), NST (UTC -3:30)

Location: Europe/US/LATAM remote.

Form of employment: Contract of employment or B2B contract (self-employed).

**

**

**A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1.

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• The new Tidio AI feature (Lyro) answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 170 fantastic people.

• In March 2022 we secured $25 mln in a Series B Investment round (read 👉 TechCrunch’s article to learn more)

• In June 2023, our monthly MRR exceeded $1M.

**We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. Our goal is to create a frictionless customer experience for inidual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

**As the Customer Success Manager, you will:

• Build relationships with our top clients.

• Serve US-based clients with the availability for video calls in the PDT zone (9 AM to 5 PM).

• Identify client needs and deploy solutions.

• Conduct video training and showcase new features.

• Drive adoption of our product and encourage best practices.

• Identify opportunities for growth.

• Oversee a large book of business.

• Influence retention, expansion and churn rate for your clients.

• Create automation and flows within our success software that supports your efforts.

• Report on activities and results.

• Collect strategic feedback and share it internally.

• Create impactful emails and outreach campaigns for your book of business.

**You are the perfect fit if you have:

• Ability to cover PTD zone (9 AM to 5 PM) from Monday to Friday.
• English proficiency at C2 level or equivalent.
• At least 2 years of previous professional experience in a SaaS customer success role.
• Ability to build mutually beneficial relationships.
• Great understanding of how to use and teach others to use the software.
• Experience with customer success or sales tools (Gainsight, Totango, ChurnZero, Salesforce, Hubspot).
• A good understanding of industry-standard KPIs (churn rate, retention rate, net dollar retention).
• A good understanding of customer experience tools and the industry.

**We would like to offer you:

• A chance to work with one of the top products in the customer experience industry.

• Work with an experienced and international team that continually shares knowledge and is not afraid of testing new solutions.

• Great development opportunities – company-supported courses and conferences.

• Contract form according to your preferences (B2B or contract of employment).

• Remote-first work with flexible hours.

• 26 days off guaranteed in a year.

• Possibility to work 100% remotely or book a Regus coworking space in your city.

• Inidual work tools – Macbook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs.

• Sport & wellness benefit or its financial equivalent.

• Mental well-being program – inidual therapy sessions and resources for employees.

• Free access to one of the most popular e-book/audiobook services.

• Regular integration events (company-wide meetings, team events).

**What happens when you send your CV?

• Video call with a recruiter about the position and the team.

• A recruitment assignment.

• Interview with the Hiring Manager and the recruiter.

• Offer and fireworks ;)

**Don't hesitate and apply right away!

_Diversity Statement

_One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on inidual merit and qualifications directly related to professional competence.

BitMEX is looking to hire a Customer Support Specialist (Korean Speaker) to join their team. This is a full-time position that can be done remotely anywhere in Asia.

Airtable is hiring a remote Live Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Airtable - Build powerful work apps, without coding.

Boulevard is hiring a remote Manager, Onboarding. This is a full-time position that can be done remotely anywhere in the United States.

Boulevard - Software for self-care.

Altruistiq is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Canada.

Altruistiq - Sustainability impact measurement and management for the digital age.

Octopus Deploy is hiring a remote Digital Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Octopus Deploy - Accelerate software delivery with repeatable deployments.

Bitfinex is looking to hire a Customer Support Specialist (Mexico) to join their team. This is a full-time position that can be done remotely anywhere in Mexico.

Tackle is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Tackle - Enterprise cloud commerce.

Support Attio customers with accurate and efficient answers, resolutions and resources.

• US remote
• $65,000 to $82,000
• Apply

At Attio, we’re building the CRM of the future*

CRMs are at the center of the software stack for millions of businesses. They’re ubiquitous and totally essential, yet current products are completely archaic, unloved and in massive need of overhaul.

This is software that millions of people use for hours and hours a day and you probably can’t think of a single awesome piece of software in this space.

Attio’s singular focus is to revolutionize one of the world’s most important and entrenched software categories: CRM.

We’ll need the world’s best engineers to solve some of the toughest engineering problems; we’ll need visionary designers to create the best experience, and we’ll need creative marketers, ambitious salespeople and dedicated support to tell our story and bring our product to market.

Why is this role important?

As a Technical Support Specialist at Attio you will support Attio customers with accurate and efficient answers, resolutions and resources via emails, chat, and video calls. You care deeply about providing an exceptional customer experience, advocating for the customer to other Attio teams, so that collectively we can give them a truly delightful experience and maximize the value they attain from using Attio.

We are particularly interested in hearing from:

• Iniduals with 2+ years experience in a support role for a SaaS product
• Technical specialists with experience working with within fast-pace startup environments and distributed teams
• Experience working with CRMs, APIs or Zapier is a bonus!

We are particularly interested in hearing from iniduals with 2+ years experience working:

• In a technical support role for a SaaS product, and you are comfortable working remotely
• With CRMs
• Within a fast-pace startup environment. Bonus for remote+distributed (across time zones) teams
• Supporting APIs, Zapier, and complex automations is a bonus!

Whose Team will you join?

Our GTM team is collectively responsible for new & expansion revenue. Day to day work is focused on ensuring customer satisfaction through quick, accurate and helpful support interactions and content. Documenting articles, resources and processes enables us to provide high quality interactions with customers.

Our Support team holds to a high standard of customer satisfaction, with a 98% CSAT average over the past six months. We have a very high standard for the customer experience in all stages and across the entire team. Our process is supported by Intercom, Guru, Linear, Slack, Productboard, Storyblok and Notion.

What is it like to work at Attio?

Attio employees are currently based in the US and Europe. We are all trusted to produce high quality work in the remote-first environment that works best for us.

Attio is for people who own their role, learn quickly, are endlessly curious and find happiness in delivering consistently brilliant outcomes that push the company forward. We love to work with people who are passionate about working this way and will do whatever it takes to get things done.

Kindness is evident in how we work and there is a high level of respect across the team thanks to working hard. This allows us all to challenge ideas, be independent and attract world class talent to join us.

We have an office in London should you wish to work from there or visit.

What are the role requirements?

In this role, you will be expected to:

• Provide fast and friendly technical support to customers through emails, chat, and video calls, adhering to Service Level Agreements (SLAs) between European and US business hours. Supporting customers in the queue is your core responsibility
• Accurately and efficiently answer customer questions regarding Attio features
• Troubleshoot and document bugs, collaborating with Attio’s Engineering team until resolution
• Document customer feedback and requests, and advocate for the voice of the customer internally regarding Attio’s product development and roadmap
• Assist in developing and documenting support processes to improve efficiency and ensure customer satisfaction
• Contribute to the success of Attio’s scaled support initiatives, including Help Center content, empowering customers with best practices and helping them find their own answers
• Maintain an in-depth understanding of Attio functionality, including collaboration with other teams to learn about and prepare for new feature releases

Our ideal hire is passionate about modern, high-quality technical support, and is eager to continue building their customer-facing career. They will have the following attributes:

• Excellent written and verbal communication skills, fluent in English, and a knack for distilling complex topics into simple guidance. Great writing is key to success in this role
• High degree of empathy, with the ability to understand and show care about the experiences and feelings of customers
• Innate curiosity and commitment to learning and understanding the ins and outs of the product, to get to the heart of customer feedback, and to identify root causes of issues
• Tech savvy and a lover of problem solving, using all resources available to find a resolution, but also willing to ask questions when you need help. You have a wide technical skillset that enables you to get up to speed quickly
• Proactive initiator of process improvements and solving for potential issues before they surface. Taking personal responsibility to push us forward
• Self-starter and independent learner who is motivated to perform well on a remote and distributed team

What does the hiring process look like?

We respond to applicants before the end of each week and within 24 hours of each interview, we will request and share feedback at every stage.

Applicants can expect the following:

• 1. Review - Applications reviewed
• 2. Screening
  • Call with Recruiter ~ 30 minutes
  • Call with Hiring Manager ~ 30 minutes
• 3. Interview
  • Exercise ~ Take home + 30 minute discussion
  • Case interview ~ 30 minutes
  • Founder call ~ 20 minutes
• 4. Offer
  • Offer call

A lot of our interviews are enabled through self-scheduling but we are always on hand to speak to you or answer questions throughout the process. At the offer stage, you may want to speak to more of the team, see a demo or have other suggestions for us.

Everyone who completes at least one of the above stages will be asked to provide feedback on the overall process and offered some help on their career if it’s not joining Attio at this time.

What will an offer consist of?

• Salary within the range of $65,000 to $82,000
• Equity in an early-stage tech company on an incredible trajectory
• US Healthcare; Medical, Vision, Dental
• 401K
• Paid parental leave
• Remote working and flexibility
• Apple hardware and a budget for desk amenities
• 25 days plus local holidays
• Team off-site in fun places! (Split, Barcelona, Lisbon, Malta…)

AI Application Policy: We value excellent writers and want to hear your voice in the application. We don’t recommend the use of AI — please take your time and let your support perspective shine through.

Timescale is hiring a remote Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Timescale - Simple, scalable SQL for time-series and IoT.

Kinsta is hiring a remote Support Engineer. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Kinsta - Application Hosting, Database Hosting, and Managed WordPress Hosting.

WOO Network is looking to hire a Client Success Specialist (Chinese/English) to join their team. This is a full-time position that can be done remotely anywhere in APAC.

Toku is looking to hire a Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

1Password is hiring a remote Sr. Customer Onboarding Specialist (French). This is a full-time position that can be done remotely anywhere in the United Kingdom.

1Password - The world's most-loved password manager.

Dune is looking to hire a Customer Support Specialist to join their team. This is a full-time position that can be done remotely anywhere in East Coast US or Europe West.

AgencyAnalytics is hiring a remote CX Operations Manager. This is a full-time position that can be done remotely anywhere in Canada.

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GitHub is hiring a remote Associate Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

GitHub - The world's leading software development platform.

Superside is hiring a remote Customer Onboarding Consultant. This is a contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Superside - Hassle-free design for enterprise teams.

Deel is hiring a remote Manager, Customer Onboarding. This is a full-time position that can be done remotely anywhere in AMER or the United States.

Deel - Payroll and Compliance for International Teams.

Zoom is hiring a remote Strategic Customer Success Manager, Workvivo - Ireland. This is a full-time position that can be done remotely anywhere in Ireland.

Zoom - Modern enterprise video communications.

1Password is hiring a remote Sr. Customer Onboarding Specialist (German). This is a full-time position that can be done remotely anywhere in the United Kingdom.

1Password - The world's most-loved password manager.

Recharge is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Recharge - The leading platform to launch and scale your subscription business.

Xapo Bank is looking to hire a Customer Success Advisor - LATAM to join their team. This is a full-time position that can be done remotely anywhere in LATAM time zones.

Smartling is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Ireland.

Smartling - Translation management platform to localize your content across devices and platforms.

Runway is hiring a remote Technical Customer Experience Manager. This is a full-time position that can be done remotely anywhere in North America.

Runway - A consumer-grade social product that reinvents how business financials are presented.

TRM is looking to hire a Deployment Strategist - US to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Bitso is looking to hire a Customer Support Analyst - Argentina to join their team. This is a full-time position that can be done remotely anywhere in Argentina.

Fleetio is hiring a remote Customer Experience Operations Analyst. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

About the Role:

The Disputes Team plays a key role in managing disputes initiated by healthcare facilities (HCFs) for invoiced shifts, addressing discrepancies in charges based on contractual terms and internal records. A Billing Disputes Specialist will review and process these disputes, determining whether to accept or reject claims based on the accuracy of the invoices and supporting records provided by the HCFs.

**

• Manage and resolve invoice disputes submitted by HCFs promptly and accurately.
• Conduct a thorough review of facility contracts to ensure they align with dispute resolutions.
• Make outgoing calls to HCFs and clarify details related to submitted disputes.
• Send emails to HCFs, Account Managers (AMs), and Billing Representatives (BRs) with the investigation outcomes on their submitted disputes.
• Collaborate with other Clipboard Health departments to escalate billing discrepancies when disputes require further investigation beyond the scope of a Billing Disputes Specialist.
• Identify the root cause of non-payment.

**

• Strong analytical skills with high attention to detail, particularly in reviewing contracts, billing and invoice discrepancies, and dispute documentation.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate complex information to different stakeholders.
• Proficiency in Salesforce, Zendesk, Google Workspace, and other data management tools.
• Problem-solving mindset and ability to resolve issues in a timely and efficient manner.
• Strong organizational skills and ability to manage tasks in a fast-paced environment.
• Customer-oriented approach with a focus on maintaining positive relationships with our customers while enforcing contract terms.
• 1-2 years of experience in billing, invoicing, or dispute resolution is a plus.

**

By the end of your first 90 days, the following accomplishments are expected:

• Master the dispute-handling workflow: Achieve an excellent understanding of the dispute-handling workflow with proficiency in navigating primary tools and following proper escalation procedures.
• Resolve discrepancies efficiently: Confidently identify various types of billing discrepancies and follow the appropriate resolution processes, ensuring the root cause is understood before investigation to streamline the workflow.
• Use systems and tools well: Become proficiency in using primary tools such as Salesforce, the CBH App, and Zendesk, effectively utilizing them throughout the dispute resolution process.
• Document consistently with a high attention to detail: Be consistent and thorough in documenting post-resolution notes in Salesforce cases and maintaining the weekly dashboard, minimizing unnecessary follow-ups with our customers.
• Organize effectively and manage tasks: Keep your tasks well-organized, ensure timely follow-ups, and adhere to email cadences, all of which contribute to more efficient dispute resolutions.
• Collaborate openly and actively with the Disputes Team: Collaborate with the team by sharing insights, assisting others, and helping solve problems outside of your scope. Embrace challenges as learning opportunities and maintain a proactive approach to workflow changes, contributing to the team’s success.
• Meet team targets and metrics: Meet or exceed team targets and metrics, align personal goals with daily and weekly deliverables, and proactively manage additional cases when necessary.

Mattermost is hiring a remote Senior Customer Success Manager, APAC. This is a full-time position that can be done remotely anywhere in Australia.

Mattermost - A flexible, open source messaging platform.

Fleetio is hiring a remote Senior Onboarding Services Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary and compensation

Benefits

💰 401(k)

🏖 Paid time off

🎅 We hire old (and young)

Pitch is hiring a remote Customer Success Manager, Europe/North America. This is a full-time position that can be done remotely anywhere in Europe, North America or the United Kingdom.

Pitch - An open platform for presentations and content collaboration.

Bitso is looking to hire a Customer Support Analyst - Mexico to join their team. This is a full-time position that can be done remotely anywhere in Mexico.

AgencyAnalytics is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Canada.

AgencyAnalytics - All-in-one client reporting tool built for marketing agencies.

Customer.io is hiring a remote Sr Manager, Customer Success. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer.io - Power automated communication that people like to receive.

Instructure is hiring a remote Bilingual Support Engineer - English and French. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Instructure - Makes software that makes people smarter.

Credible is hiring a remote Client Success Specialist I. This is a full-time position that can be done remotely anywhere in North Carolina.

Credible - Your honest source for comparing rates.