
SINAI Technologies Inc.
almost 3 years ago
customer servicecustomer service🇺🇸
usa only🇺🇸
usa only
We're looking for an inidual with a customer-centric mindset and demonstrated ability to create a shared vision, inspire collaboration, and drive change with momentum. This executive has a strong background in customer research and analytics techniques, customer strategy, process improvement, human-centered design, and performance management. This inidual has proven ability to manage erse efforts' synergies, and ability to navigate ambiguity and change with an entrepreneurial mindset.
In short, we're looking for:
Transformation leader: Strive to create a customer-centric culture throughout the organization. Also provide a depth and breadth of experience across business functions including the various departments f the company.
ROI Mindset: The Head of Customer Experience delves into a focused, strategic, and detailed planning process. They are also responsible for imbibing a customer-centric culture to drive business performance, profitability, and create a stellar customer experience across the entire organization.
Higher customer retention: The Head of Customer Experience builds up high-quality long-lasting customer relationships. They also ensure that happy, loyal and satisfied customers are created who engage deeply with the company, stay longer, and purchase more products and services.
Resolution of Service issues: The Head of Customer Experience is responsible for addressing root cause issues to eliminate customer defection and to keep revamped and happy relationships with existing customers. They are obsessed with customer-facing processes to simplify the service experience.
< class="h2">What you'll do
- Responsible for creating, managing, and executing SINAI's customer experience goals and strategy, understand business objectives, and align CE accordingly.
- Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels, and touchpoints in the entire customer journey.
- Supervise all Customer-facing Teams
- Implementation
- Customer Success
- Customer Support
- Professional Services
- Customer Operations
- Enable a two-way stream with customer-facing teams through – collecting feedback from customer-facing teams to derive meaningful insights for improvements and; guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers, especially guiding the marketing, branding, and sales teams to align with the larger CE strategy.
- Conduct research to find out more about customer behavior and preferences and then determine how you can apply it to improve our processes.
- Build and manage a team of business analysts and customer experience specialists with deep domain expertise in customer experience journeys, and passionate for solving climate change.
- Encourage problem-solving, strategic thinking, and customer orientation amongst the team.
- Liaise with directors or heads of other teams such as sales, marketing, product, customer support, branding, operations, finance, and account management to ensure customer-centricity in their respective departmental work and help them deliver in accordance with the overall customer experience strategy.
- Advocate for changes in other departments' ways of working and cross-functionally collaborate with teams to implement a change if required for the improvement of overall customer experience.
- Measure and track delivery ROI on identified transformation opportunities for customer experience along with driving continuous process improvement culture across the org.
- Create and implement an analytics strategy for best-in-class service delivery. Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer-facing functions/ channels.
- A passionate and proactive team player.
- Experience with expansions and renewals for large enterprise customers.
- Problem-solver. Look at different problems in the customer experience process and propose the right solutions.
- Project management skills to keep on top of the work being done for customers.
- People management skills to work with various departments internally and externally.
- 8+ years of customer success/experience or account management experience in a SaaS or software company (preferably startups).
- Knowledge in, or ability to learn about climate change and corporate carbon strategies.
- Exceptional communication skills.
- Strategic-thinker, come up with innovative ideas to be ahead of competition, and come up with brand-new ways to impress customers.
- Empathetic, positive attitude with a desire and the ability to solve problems internally and for customers.
- Highly organized and detail-oriented.
- Flexible, able to operate effectively with uncertainty and change.
- Results + Data-driven mentality.
- Analytical Skills, with the ability to translate data into insights.
- Experience in working with multiple digital tools and platforms.
TBD based on experience.
< class="h2"> < class="h2">SINAI TechnologiesSINAI is a San Francisco-based technology company focused on transforming the way companies price, analyze, and reduce carbon emissions around the world. We are passionate about technology and the environment, and our mission is to engage companies and governments to include carbon analysis in their entire operations, transforming the way they interact with their own business, their value chain, and the environment.
We look for a ersity of ideas, talent, and exceptional iniduals who are experienced with customer-facing positions in SaaS companies, are proactive, take ownership, and enjoy working in a fast-paced collaborative environment.


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Important: This is a full-time, fully focused role. We are not open to candidates splitting time with other jobs, contracts, or commitments during business hours.
About Us
We’re an established e-learning and community membership company with thousands of members. Our team is passionate about supporting our customers and streamlining operations behind the scenes—and we’re looking for a detail-obsessed professional to join us!
About the Role
As stated this is a full-time, remote position where you’ll work independently with excellence while staying closely aligned with our team’s mission. As our E-Learning & Membership Operations Specialist, you’ll play a pivotal role in customer service, course building, email marketing, and event coordination.
Key Responsibilities
- Customer Service & Support
- Manage member inquiries, troubleshoot issues, and ensure a seamless customer experience.
- Handle WooCommerce subscription management, WordPress memberships through ActiveCampaign and Email Marketing.
- Create and send emails (promotions, event invites, replays) via ActiveCampaign and MailChimp. We send frequent campaigns and expect precise scheduling across multiple platforms and segmented lists.
- Understand ActiveCampaign lists, custom fields, segmentation, and automations.
- Build and update LearnDash courses monthly, ensuring a polished and on-brand experience.
- Event Coordination & Operations
- Schedule and support virtual events, manage presenter logistics, and post replays.
- Monitor and maintain smooth operations behind the scenes.
Who You Are
✅ Tech-Savvy Operator – Proficient in WordPress memberships, WooCommerce, LearnDash, and ActiveCampaign (tags, automations, list management).
✅ Detail-Oriented Doer – You double-check everything before it goes live and take pride in accuracy. Your personal bar for what excellence looks like is high! You fully test emails being sent first to spot a broken URL, inconsistent formatting, catch anything else, and insist on fixing it.
✅ Customer-Focused – You love helping people and enjoy making their experience effortless.
✅ Self-Motivated & Reliable – You take remote work seriously, stay responsive (Slack, calls), and manage your time effectively during business hours.
✅ Team Player – Collaborative, proactive, and excited to contribute to company growth.
Requirements
📌 3+ years in membership site operations, email marketing (ActiveCampaign/MailChimp), and LearnDash course management.
📌 Strong understanding of WooCommerce subscriptions and customer service best practices.
📌 Located in the U.S. , with a stable internet connection and a quiet, professional workspace.
📌 Must be fully available during standard business hours (no overlapping full-time jobs).
📌 Will to work the first two weeks at the start of January, May and September. These are black out dates for time off.
Please Avoid Applying If:
❌ You’re juggling another job alongside this role.
❌ You lack reliable high-speed internet, a quiet workspace, or live outside the U.S.
What's in it for you?
- Competitive pay
- Supportive team
- 14 Days Vacation each year
- 6 Sick days
- 8 Federal Holidays
- 401k
Ready to Apply?
If this sounds like the perfect fit, send your resume and a brief summary of:
✔ Your relevant experience with membership sites, LearnDash, ActiveCampaign, email sending and WooCommerce. Alternatively let us know similar systems you have worked with.
✔ Why you’re excited about this position!
We can’t wait to meet you!
Please mention the word ENTHRALL when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.Salary and compensation
$60,000 — $80,000/yearBenefits
💰 401(k)
🏖 Paid time off
📚 Learning budget
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About Gymflow
Gymflow is an founder led bootstrapped SaaS platform built for modern gym and fitness studio owners. We help automate everything from bookings and payments to member communication and access control. We’re on a mission to make fitness businesses run smoother and grow faster.
We’re a fully remote company with 9 high performing team members spread all over Europe. We’re looking for someone to join our passion for building outstanding products and helping small business owners.
The Role
We’re hiring a Customer Onboarding & Support Specialist to:
- Help new clients get set up and confident using Gymflow
- Solve support tickets with empathy and clarity
- Create documentation that reduces repeat questions
- Occasionally run product demos that close deals
You’ll be joining a small, focused team where your impact is immediate and visible.
What You’ll Be Responsible For
- Client Onboarding & Training (40%): Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.
- Customer Support (30%): Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.
- Support Documentation (15%): Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.
- Product Demos (10%): Occasionally run live demos for prospective customers—focused on solving their business pain, not pitching features.
- Voice of the Customer (5%): Flag product issues, trends, and friction points to the engineering and product teams.
You’re a Fit If You Have…
- 2+ years in SaaS onboarding, support, or customer success
- Excellent written and spoken English—clear, friendly, and professional
- Experience leading screen-share trainings or live product walkthroughs
- Have excellent technical comprehension and can quickly understand how systems work and recommend solutions for client needs.
- A process-oriented mindset—you look for ways to document, systemise, and improve
- Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)
Nice-to-Haves
- Familiarity with CRMs, Stripe, Zapier, or fitness industry tools
- Experience working with Intercom, Notion, Linear, and Loom
- Previous experience working in a fast-growing tech startup or B2B SaaS environment
- Links to help docs, demo videos, or customer education content you’ve created
Tools We Use
Intercom · Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase
What Success Looks Like in Year One
- You’re leading new client onboarding and cutting time to value
- 95%+ CSAT score across 200+ tickets/month
- Knowledge base content deflects >50% of common queries
- Product demos convert 25%+ of leads
- Weekly product feedback from customers results in measurable improvements
Location & Compensation
- Remote across Canada in the Eastern (preferred) or Central Time zones
- Salary: CAD $60,000 – $85,000 depending on experience
- Full-time employee or long-term contractor (preferred)

onboardingsaas
🚀 About Gymflow
Gymflow is an founder led bootstrapped SaaS platform built for modern gym and fitness studio owners. We help automate everything from bookings and payments to member communication and access control. We're on a mission to make fitness businesses run smoother and grow faster.
We’re a fully remote company with 9 high performing team members spread all over Europe. We’re looking for someone to join our passion for building outstanding products and helping small business owners.
💼 The Role
We’re hiring a Customer Onboarding & Support Specialist to:
- Help new clients get set up and confident using Gymflow
- Solve support tickets with empathy and clarity
- Create documentation that reduces repeat questions
- Occasionally run product demos that close deals
You’ll be joining a small, focused team where your impact is immediate and visible.
🎯 What You’ll Be Responsible For
Client Onboarding & Training (40%)
Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.
Customer Support (30%)
Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.
Support Documentation (15%)
Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.
Product Demos (10%)
Occasionally run live demos for prospective customers—focused on solving their business pain, not pitching features.
Voice of the Customer (5%)
Flag product issues, trends, and friction points to the engineering and product teams.
🧠 You’re a Fit If You Have...
- 2+ years in SaaS onboarding, support, or customer success
- Excellent written and spoken English—clear, friendly, and professional
- Experience leading screen-share trainings or live product walkthroughs
- Have excellent technical comprehension and can quickly understand how systems work and recommend solutions for client needs.
- A process-oriented mindset—you look for ways to document, systemise, and improve
- Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)
🌟 Nice-to-Haves
- Familiarity with CRMs, Stripe, Zapier, or fitness industry tools
- Experience working with Intercom, Notion, Linear, and Loom
- Previous experience working in a fast-growing tech startup or B2B SaaS environment
- Links to help docs, demo videos, or customer education content you’ve created
🛠 Tools We Use
Intercom · Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase
📈 What Success Looks Like in Year One
- You’re leading new client onboarding and cutting time to value
- 95%+ CSAT score across 200+ tickets/month
- Knowledge base content deflects >50% of common queries
- Product demos convert 25%+ of leads
- Weekly product feedback from customers results in measurable improvements
📍Location & Compensation
- Remote across Canada in the Eastern (preferred) or Central Time zones
- Salary: CAD $60,000 – $85,000 depending on experience
- Full-time employee or long-term contractor (preferred)
Salary and compensation
$50,000 — $70,000/yearBenefits
🌎 Distributed team
🏖 Paid time off

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About us
Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.
We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it “la salvación del mes”—the month’s salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.
We’re building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.
About the role
We’re seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You’ll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.
As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users across Latin America.
Key responsibilities
- Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
- Communicate to the engineering team bugs or technical issues customers face
- Provide timely solutions and follow up to ensure customer satisfaction
- Create weekly reports on activities and metrics
Requirements
- 1+ years of customer service experience
- Native or fluent Spanish speaker
- Strong communication and moderation skills
- Strong problem-solving abilities with attention to detail
- Team player with transparent work approach
Nice to have
- Knowledge of best practices for customer service
- Available to work during GMT-3 (Buenos Aires) business hours
- Experience with customer support platforms such as Bird or Zendesk
- Familiarity with blockchain mechanics and explorers (Etherscan, Worldscan)
About us
Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.
We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it “la salvación del mes”—the month’s salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.
We’re building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.
About the role
We’re seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You’ll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.
As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users across Latin America.
Key responsibilities
- Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
- Communicate to the engineering team bugs or technical issues customers face
- Provide timely solutions and follow up to ensure customer satisfaction
- Create weekly reports on activities and metrics
Requirements
- 1+ years of customer service experience
- Native or fluent Spanish speaker
- Strong communication and moderation skills
- Strong problem-solving abilities with attention to detail
- Team player with transparent work approach
Nice to have
- Knowledge of best practices for customer service
- Available to work during GMT-3 (Buenos Aires) business hours
- Experience with customer support platforms such as Bird or Zendesk
- Familiarity with blockchain mechanics and explorers (Etherscan, Worldscan)

Brookview Lawncare Remote OKabout 1 month ago
Apply Now
about 1 month ago
Brookview Lawncare is urgently looking to hire a reliable data entry specialist, you must be available to work remotely.
Responsibilities
Enters patient information into the computer system in an accurate and timely manner
Prepares various reports as requested by management
Communicates effectively with staff
Keeps records of payments, co-pays, prior-authorizations, etc.
Evaluates and processes expense reports
Maintains accurate and thorough vendor records
Analyses data for errors
Reports problems found with data
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High School diploma or GED
3+ years of data entry experience
Maintain confidentiality regarding financial matters
Excellent organizational skills
Strong verbal, written, and typing skills
Proficient in MS Office (Word, Outlook, and Excel)
Must be personable, professional, and polished
Ability to work in a high-paced, high-volume data entry environment
Salary and compensation
$80,000 — $100,000/yearBenefits
💰 401(k)
🦷 Dental insurance
🖥 Home office budget
🎅 We hire old (and young)

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About us
Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.
We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it “la salvación del mes”—the month’s salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.
Backed by Paradigm and Nascent, we’re building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.
About the role
We’re seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You’ll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.
As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users across Latin America.
Key responsibilities
- Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
- Communicate to the engineering team bugs or technical issues customers face
- Provide timely solutions and follow up to ensure customer satisfaction
- Create weekly reports on activities and metrics
Requirements
- 1+ years of customer service experience
- Native or fluent Spanish speaker
- Strong communication and moderation skills
- Strong problem-solving abilities with attention to detail
- Team player with transparent work approach
Nice to have
- Knowledge of best practices for customer service
- Available to work during GMT-3 (Buenos Aires) business hours
- Experience with customer support platforms such as Bird or Zendesk
- Familiarity with blockchain mechanics and explorers (Etherscan, Worldscan)
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FullStory - Digital experience analytics, session replay, heatmaps.

customer successnon-techremote ireland
Smartling is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Ireland.
Smartling - Translation management platform to localize your content across devices and platforms.
Mattermost is hiring a remote Senior Customer Success Manager, APAC. This is a full-time position that can be done remotely anywhere in Australia.
Mattermost - A flexible, open source messaging platform.

customer successnon-techremote canada us
Recharge is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.
Recharge - The leading platform to launch and scale your subscription business.

customer successdefifull-timenon-techremote - asian time zone
Galxe is looking to hire a Partner Success Manager to join their team. This is a full-time position that can be done remotely anywhere in Asian Time Zone.

$109k – $147kcustomer successnon-tech
1Password is hiring a remote Customer Advocacy Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.
1Password - The world's most-loved password manager.

customer successnon-techremote uk
GitLab is hiring a remote Customer Success Manager, UKI. This is a full-time position that can be done remotely anywhere in the United Kingdom.
GitLab - A single application for the entire DevOps lifecycle.
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