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Fynn over 3 years ago
dallasfulltimeny / remotetx / new york
Apply Now

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Fynn is a on a mission to become the brand that represents every trade worker in America. We're starting with making trade school more affordable by offering affordable loans with student-friendly terms. In the future, we have plans to partner with trade schools and employers around the country to place our students in jobs and to offer our students a banking product as well as other financial services.To apply, you can use Work at a Startup or email us.

About this Role

As a Support Program Specialist, you will execute best-in-class customer experiences for both our students and schools, while assisting with scaling support teams across the organization. You will provide support to both schools and students through a variety of channels including voice, SMS, email and chat. You'll provide a high standard of customer support, while proactively solving a variety of issues. In this role, you'll also work with internal stakeholders to provide product feedback, improve processes and customer experience.This role is perfect for you if you are a great communicator and love working in a fast-paced environment. Additionally, we're looking for a self-starter who demonstrates responsibility, accountability, and a can-do attitude. You should also be comfortable with making data-driven decisions and creating innovative processes.

Activities:

* Answer school and student requests across multiple channels

* Identify and resolve customer issues, including escalations proactively
* Participate in customer-service team projects
* Provide customer feedback loops to internal teams
* Systems optimization, as needed

About you

* 2+ years of customer support or customer-facing experience

* 1+ years of using customer support software (ZenDesk, Kustomer, etc.)
* Solutions-driven mentality with the ability to take the initiative to solve problems
* Strong communications skills - both written and verbal communications
* Detail oriented

It would be a bonus if you have:

* 1+ year process or product improvement

* Startup experience
* Financial services experience

Growing at Fynn:

If you're interested in working in fintech, this is a unique opportunity to work with some of the best fund managers, product designers, and software developers on the planet.

Compensation:

At Fynn, we will treat you well with a competitive salary and equity offer. Depending on your risk tolerance, we would love to talk more with you about the range of options available between the two.

Equal Opportunity Employer Statement:

Fynn is an Equal Opportunity Employer encouraging ersity in the workplace. Applicants are considered for roles without regard to race, national origin, religious creed, gender identity/expression, age, citizenship status, physical or mental disability, sexual orientation, veteran or military status, marital status, or another status protected by applicable federal, state or local law.

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