Sherpany
over 1 year ago
customer successgermannon-techremote europe
Sherpany is hiring a remote Customer Support Specialist (native or expert German). This is a full-time position that can be done remotely anywhere in Europe.
Sherpany - The next generation software for successful executive meetings.
backendeduemail systemswoocommercewordpress
Important: This is a full-time, fully focused role. We are not open to candidates splitting time with other jobs, contracts, or commitments during business hours.
About Us
We’re an established e-learning and community membership company with thousands of members. Our team is passionate about supporting our customers and streamlining operations behind the scenes—and we’re looking for a detail-obsessed professional to join us!
About the Role
As stated this is a full-time, remote position where you’ll work independently with excellence while staying closely aligned with our team’s mission. As our E-Learning & Membership Operations Specialist, you’ll play a pivotal role in customer service, course building, email marketing, and event coordination.
Key Responsibilities
- Customer Service & Support
- Manage member inquiries, troubleshoot issues, and ensure a seamless customer experience.
- Handle WooCommerce subscription management, WordPress memberships through ActiveCampaign and Email Marketing.
- Create and send emails (promotions, event invites, replays) via ActiveCampaign and MailChimp. We send frequent campaigns and expect precise scheduling across multiple platforms and segmented lists.
- Understand ActiveCampaign lists, custom fields, segmentation, and automations.
- Build and update LearnDash courses monthly, ensuring a polished and on-brand experience.
- Event Coordination & Operations
- Schedule and support virtual events, manage presenter logistics, and post replays.
- Monitor and maintain smooth operations behind the scenes.
Who You Are
✅ Tech-Savvy Operator – Proficient in WordPress memberships, WooCommerce, LearnDash, and ActiveCampaign (tags, automations, list management).
✅ Detail-Oriented Doer – You double-check everything before it goes live and take pride in accuracy. Your personal bar for what excellence looks like is high! You fully test emails being sent first to spot a broken URL, inconsistent formatting, catch anything else, and insist on fixing it.
✅ Customer-Focused – You love helping people and enjoy making their experience effortless.
✅ Self-Motivated & Reliable – You take remote work seriously, stay responsive (Slack, calls), and manage your time effectively during business hours.
✅ Team Player – Collaborative, proactive, and excited to contribute to company growth.
Requirements
📌 3+ years in membership site operations, email marketing (ActiveCampaign/MailChimp), and LearnDash course management.
📌 Strong understanding of WooCommerce subscriptions and customer service best practices.
📌 Located in the U.S. , with a stable internet connection and a quiet, professional workspace.
📌 Must be fully available during standard business hours (no overlapping full-time jobs).
📌 Will to work the first two weeks at the start of January, May and September. These are black out dates for time off.
Please Avoid Applying If:
❌ You’re juggling another job alongside this role.
❌ You lack reliable high-speed internet, a quiet workspace, or live outside the U.S.
What's in it for you?
- Competitive pay
- Supportive team
- 14 Days Vacation each year
- 6 Sick days
- 8 Federal Holidays
- 401k
Ready to Apply?
If this sounds like the perfect fit, send your resume and a brief summary of:
✔ Your relevant experience with membership sites, LearnDash, ActiveCampaign, email sending and WooCommerce. Alternatively let us know similar systems you have worked with.
✔ Why you’re excited about this position!
We can’t wait to meet you!
Please mention the word ENTHRALL when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.Salary and compensation
$60,000 — $80,000/yearBenefits
💰 401(k)
🏖 Paid time off
📚 Learning budget
🚫 No politics at work
$175k – $210kcustomer successnon-tech
Coursedog is hiring a remote Director of Customer Success and Support. This is a full-time position that can be done remotely anywhere in the United States.
Coursedog - Modern, simple schedule & curriculum planning.
non-techremote usspanish
Fleetio is hiring a remote Customer Onboarding Specialist (Bilingual). This is a full-time position that can be done remotely anywhere in the United States.
Fleetio - Modern fleet management software.
$65k – $95.3ktechnical support
Airtable is hiring a remote Technical Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.
Airtable - Build powerful work apps, without coding.
(tx)austincustomer successfull-timenon-tech
Cryptio is looking to hire a Customer Support Executive to join their team. This is a full-time position that can be done remotely anywhere in the United States or on-site in Austin TX.
My name is Lance Bridges, CEO of Superior Roustabout Service and Co-Owner of The Singleton Group Inc., and I am seeking a highly motivated and customer-focused inidual to join our growing team as a Work from Home Customer Service Representative. In this fully remote role, you will serve as the first point of contact for our clients, delivering exceptional support and ensuring a positive customer experience with every interaction.
Salary: $1,000 Weekly
Key Responsibilities:- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and efficient manner.- Resolve customer issues, answer questions about products and services, and provide appropriate solutions in a timely fashion.- Maintain accurate and detailed records of customer interactions using our CRM systems.- Collaborate with internal teams to address customer needs and escalate complex issues when necessary.- Stay up to date with product knowledge, policies, and procedures to provide accurate and helpful information.- Meet or exceed daily performance metrics and quality assurance standards.Required Qualifications:- High school diploma or equivalent; additional education or customer service certifications are a plus.- Previous experience in a customer service role, preferably in a remote setting.- Excellent written and verbal communication skills.- Strong computer literacy, including proficiency in common business software and web-based applications.- Ability to multitask, prioritize work, and manage time effectively in a self-directed remote environment.- A quiet, distraction-free workspace and high-speed internet connection.Preferred Qualifications:- Experience with CRM or help desk software such as Zendesk, Salesforce, or similar platforms.- Bilingual abilities are a plus, but not required.The Singleton Group Inc. offers a supportive virtual work environment, growth opportunities, and a team-oriented culture. Join us to help provide outstanding service to our valued customers while enjoying the flexibility of working from home. Please mention the word RESOURCEFULNESS when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.Salary and compensation
$80,000 — $90,000/yearBenefits
💰 401(k)
🚑 Medical insurance
🏖 Paid time off
📆 4 day workweek
🎅 We hire old (and young)
customer successgermannon-techremote uk
1Password is hiring a remote Customer Success Manager, SMB (German). This is a full-time position that can be done remotely anywhere in the United Kingdom.
1Password - The world's most-loved password manager.
customer successnon-techremote australia
Dropbox is hiring a remote Customer Support Team Lead. This is a full-time position that can be done remotely anywhere in Australia.
Dropbox - Keep life organised and work moving – all in one place.
c$60k – c$85kcustomer onboardingcustomer successnon-tech
About Gymflow
Gymflow is an founder led bootstrapped SaaS platform built for modern gym and fitness studio owners. We help automate everything from bookings and payments to member communication and access control. We’re on a mission to make fitness businesses run smoother and grow faster.
We’re a fully remote company with 9 high performing team members spread all over Europe. We’re looking for someone to join our passion for building outstanding products and helping small business owners.
The Role
We’re hiring a Customer Onboarding & Support Specialist to:
- Help new clients get set up and confident using Gymflow
- Solve support tickets with empathy and clarity
- Create documentation that reduces repeat questions
- Occasionally run product demos that close deals
You’ll be joining a small, focused team where your impact is immediate and visible.
What You’ll Be Responsible For
- Client Onboarding & Training (40%): Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.
- Customer Support (30%): Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.
- Support Documentation (15%): Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.
- Product Demos (10%): Occasionally run live demos for prospective customers—focused on solving their business pain, not pitching features.
- Voice of the Customer (5%): Flag product issues, trends, and friction points to the engineering and product teams.
You’re a Fit If You Have…
- 2+ years in SaaS onboarding, support, or customer success
- Excellent written and spoken English—clear, friendly, and professional
- Experience leading screen-share trainings or live product walkthroughs
- Have excellent technical comprehension and can quickly understand how systems work and recommend solutions for client needs.
- A process-oriented mindset—you look for ways to document, systemise, and improve
- Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)
Nice-to-Haves
- Familiarity with CRMs, Stripe, Zapier, or fitness industry tools
- Experience working with Intercom, Notion, Linear, and Loom
- Previous experience working in a fast-growing tech startup or B2B SaaS environment
- Links to help docs, demo videos, or customer education content you’ve created
Tools We Use
Intercom · Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase
What Success Looks Like in Year One
- You’re leading new client onboarding and cutting time to value
- 95%+ CSAT score across 200+ tickets/month
- Knowledge base content deflects >50% of common queries
- Product demos convert 25%+ of leads
- Weekly product feedback from customers results in measurable improvements
Location & Compensation
- Remote across Canada in the Eastern (preferred) or Central Time zones
- Salary: CAD $60,000 – $85,000 depending on experience
- Full-time employee or long-term contractor (preferred)
onboardingsaas
🚀 About Gymflow
Gymflow is an founder led bootstrapped SaaS platform built for modern gym and fitness studio owners. We help automate everything from bookings and payments to member communication and access control. We're on a mission to make fitness businesses run smoother and grow faster.
We’re a fully remote company with 9 high performing team members spread all over Europe. We’re looking for someone to join our passion for building outstanding products and helping small business owners.
💼 The Role
We’re hiring a Customer Onboarding & Support Specialist to:
- Help new clients get set up and confident using Gymflow
- Solve support tickets with empathy and clarity
- Create documentation that reduces repeat questions
- Occasionally run product demos that close deals
You’ll be joining a small, focused team where your impact is immediate and visible.
🎯 What You’ll Be Responsible For
Client Onboarding & Training (40%)
Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.
Customer Support (30%)
Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.
Support Documentation (15%)
Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.
Product Demos (10%)
Occasionally run live demos for prospective customers—focused on solving their business pain, not pitching features.
Voice of the Customer (5%)
Flag product issues, trends, and friction points to the engineering and product teams.
🧠 You’re a Fit If You Have...
- 2+ years in SaaS onboarding, support, or customer success
- Excellent written and spoken English—clear, friendly, and professional
- Experience leading screen-share trainings or live product walkthroughs
- Have excellent technical comprehension and can quickly understand how systems work and recommend solutions for client needs.
- A process-oriented mindset—you look for ways to document, systemise, and improve
- Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)
🌟 Nice-to-Haves
- Familiarity with CRMs, Stripe, Zapier, or fitness industry tools
- Experience working with Intercom, Notion, Linear, and Loom
- Previous experience working in a fast-growing tech startup or B2B SaaS environment
- Links to help docs, demo videos, or customer education content you’ve created
🛠 Tools We Use
Intercom · Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase
📈 What Success Looks Like in Year One
- You’re leading new client onboarding and cutting time to value
- 95%+ CSAT score across 200+ tickets/month
- Knowledge base content deflects >50% of common queries
- Product demos convert 25%+ of leads
- Weekly product feedback from customers results in measurable improvements
📍Location & Compensation
- Remote across Canada in the Eastern (preferred) or Central Time zones
- Salary: CAD $60,000 – $85,000 depending on experience
- Full-time employee or long-term contractor (preferred)
Salary and compensation
$50,000 — $70,000/yearBenefits
🌎 Distributed team
🏖 Paid time off
$90k – $115kcommunitycontent marketingnon-tech
Quartzy is hiring a remote Life Science Content and Community Specialist. This is a full-time position that can be done remotely anywhere in the United States.
Quartzy - Manage your lab inventory and order requests.
$77k – $90knon-tech
Framework is hiring a remote Community Escalations Specialist. This is a full-time position that can be done remotely anywhere in the United States.
Framework - We know consumer electronics can be better for you and for the planet.
full-timenon-techremote - mexico
Bitfinex is looking to hire a Customer Support Specialist (Mexico) to join their team. This is a full-time position that can be done remotely anywhere in Mexico.
customer successfull-timenon-techremote - us
Chainalysis is looking to hire an Associate Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.
customer successnon-techremote australia
Mattermost is hiring a remote Senior Customer Success Manager, APAC. This is a full-time position that can be done remotely anywhere in Australia.
Mattermost - A flexible, open source messaging platform.
full-timenon-techremote - brazil
Circle is looking to hire a Representative, Customer Care (Brazil) to join their team. This is a full-time position that can be done remotely anywhere in Brazil.
Binance is looking to hire a Customer Service Representative (Japanese Speaker) to join their team. This is a full-time position that can be done remotely anywhere in South East Asia or on-site in Tokyo.
non-techremote us
User Interviews is hiring a remote Support Specialist I (CT/ET). This is a full-time position that can be done remotely anywhere in the United States.
User Interviews - The user research system for teams of any size.
non-techremote canada
Smile.io is hiring a remote Head of Customer Service, North America. This is a full-time position that can be done remotely anywhere in Canada.
Smile.io - Easy-to-use loyalty programs for small businesses.
OKX is looking to hire a Senior Agent, Customer Service (Russian/Ukrainian Speaker) to join their team. This is a full-time position that can be done remotely anywhere in CIS.
customer successfull-timenon-techremote - us
Chainalysis is looking to hire a Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.
$81k – $87ktechnical support
Help Scout is hiring a remote Technical Support Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Help Scout - Simple customer service software and education.
customer successnon-tech£95k – £112k
Apollo is hiring a remote Senior Customer Success Manager - UK. This is a full-time position that can be done remotely anywhere in the United Kingdom.
Apollo - We help developers build great apps.
customer successnon-techremote remote-first
Timescale is hiring a remote Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Timescale - Simple, scalable SQL for time-series and IoT.
$100k – $175kcustomer successnon-tech
SecurityScorecard is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.
SecurityScorecard - Third party vendor risk management platform.
customer successfull-timenon-techremote - us
CoinTracker is looking to hire a Customer Success to join their team. This is a full-time position that can be done remotely anywhere in the United States.
About us
Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.
We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it “la salvación del mes”—the month’s salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.
We’re building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.
About the role
We’re seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You’ll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.
As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users across Latin America.
Key responsibilities
- Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
- Communicate to the engineering team bugs or technical issues customers face
- Provide timely solutions and follow up to ensure customer satisfaction
- Create weekly reports on activities and metrics
Requirements
- 1+ years of customer service experience
- Native or fluent Spanish speaker
- Strong communication and moderation skills
- Strong problem-solving abilities with attention to detail
- Team player with transparent work approach
Nice to have
- Knowledge of best practices for customer service
- Available to work during GMT-3 (Buenos Aires) business hours
- Experience with customer support platforms such as Bird or Zendesk
- Familiarity with blockchain mechanics and explorers (Etherscan, Worldscan)
About us
Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.
We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it “la salvación del mes”—the month’s salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.
We’re building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.
About the role
We’re seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You’ll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.
As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users across Latin America.
Key responsibilities
- Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
- Communicate to the engineering team bugs or technical issues customers face
- Provide timely solutions and follow up to ensure customer satisfaction
- Create weekly reports on activities and metrics
Requirements
- 1+ years of customer service experience
- Native or fluent Spanish speaker
- Strong communication and moderation skills
- Strong problem-solving abilities with attention to detail
- Team player with transparent work approach
Nice to have
- Knowledge of best practices for customer service
- Available to work during GMT-3 (Buenos Aires) business hours
- Experience with customer support platforms such as Bird or Zendesk
- Familiarity with blockchain mechanics and explorers (Etherscan, Worldscan)
Brookview Lawncare Remote OKabout 1 month ago
Apply Nowabout 1 month ago
about 1 month agoBrookview Lawncare is urgently looking to hire a reliable data entry specialist, you must be available to work remotely.
Responsibilities
Enters patient information into the computer system in an accurate and timely manner
Prepares various reports as requested by management
Communicates effectively with staff
Keeps records of payments, co-pays, prior-authorizations, etc.
Evaluates and processes expense reports
Maintains accurate and thorough vendor records
Analyses data for errors
Reports problems found with data
Education and Qualifications
High School diploma or GED
3+ years of data entry experience
Maintain confidentiality regarding financial matters
Excellent organizational skills
Strong verbal, written, and typing skills
Proficient in MS Office (Word, Outlook, and Excel)
Must be personable, professional, and polished
Ability to work in a high-paced, high-volume data entry environment
Salary and compensation
$80,000 — $100,000/yearBenefits
💰 401(k)
🦷 Dental insurance
🖥 Home office budget
🎅 We hire old (and young)
customer successnon-techremote north america
Linear is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in North America.
Linear - Manage software development and track bugs.
Interaction Design Foundation is hiring a remote Member Support Unicorn. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Interaction Design Foundation - The biggest online design school globally.
$103.9k – $129.8kcustomer successnon-tech
Mercury is hiring a remote Support Team Lead. This is a full-time position that can be done remotely anywhere in Canada or the United States.
Mercury - Banking built for startups.
customer successnon-techremote spain
GitLab is hiring a remote Customer Success Manager, EMEA. This is a full-time position that can be done remotely anywhere in Spain.
GitLab - A single application for the entire DevOps lifecycle.
About us
Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.
We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it “la salvación del mes”—the month’s salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.
Backed by Paradigm and Nascent, we’re building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.
About the role
We’re seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You’ll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.
As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have direct impact on thousands of daily users across Latin America.
Key responsibilities
- Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
- Communicate to the engineering team bugs or technical issues customers face
- Provide timely solutions and follow up to ensure customer satisfaction
- Create weekly reports on activities and metrics
Requirements
- 1+ years of customer service experience
- Native or fluent Spanish speaker
- Strong communication and moderation skills
- Strong problem-solving abilities with attention to detail
- Team player with transparent work approach
Nice to have
- Knowledge of best practices for customer service
- Available to work during GMT-3 (Buenos Aires) business hours
- Experience with customer support platforms such as Bird or Zendesk
- Familiarity with blockchain mechanics and explorers (Etherscan, Worldscan)
Messari is looking to hire a Customer Success Associate - Contract to join their team. This is a part-time contract position that can be done remotely anywhere in the United States.
remote americastechnical support
Shopify is hiring a remote Technical Support Specialist, Canada. This is a full-time position that can be done remotely anywhere in Americas.
Shopify - Best eCommerce platform made for you.
$110k – $139knon-tech
Ramp is hiring a remote Manager, Customer Experience. This is a full-time position that can be done remotely anywhere in the United States.
Ramp - Spending made smarter.
GoCardless is hiring a remote Customer Operations Representative, French speaking, FTC 1 year. This is a contract position that can be done remotely anywhere in the United Kingdom.
GoCardless - The easiest way to collect recurring payments.
Atlassian is hiring a remote Senior Manager, Customer Success - Strategic. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Atlassian - Maker of team collaboration tools.
$100k – $130kcustomer successnon-tech
SecurityScorecard is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.
SecurityScorecard - Third party vendor risk management platform.
FullStory is hiring a remote Senior Customer Insights Analyst, EMEA. This is a full-time position that can be done remotely anywhere in London.
FullStory - Digital experience analytics, session replay, heatmaps.
customer successnon-techremote ireland
Smartling is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Ireland.
Smartling - Translation management platform to localize your content across devices and platforms.
Mattermost is hiring a remote Senior Customer Success Manager, APAC. This is a full-time position that can be done remotely anywhere in Australia.
Mattermost - A flexible, open source messaging platform.
customer successnon-techremote canada us
Recharge is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.
Recharge - The leading platform to launch and scale your subscription business.
customer successdefifull-timenon-techremote - asian time zone
Galxe is looking to hire a Partner Success Manager to join their team. This is a full-time position that can be done remotely anywhere in Asian Time Zone.
$109k – $147kcustomer successnon-tech
1Password is hiring a remote Customer Advocacy Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.
1Password - The world's most-loved password manager.
customer successnon-techremote uk
GitLab is hiring a remote Customer Success Manager, UKI. This is a full-time position that can be done remotely anywhere in the United Kingdom.
GitLab - A single application for the entire DevOps lifecycle.
customer onboardingnon-techremote emea
Deel is hiring a remote Director, Customer Onboarding | EMEA. This is a full-time position that can be done remotely anywhere in EMEA.
Deel - Payroll and Compliance for International Teams.
adminsocial media
Imagine waking up each day excited for work, knowing that your efforts contribute to a global movement that impacts the world. If you’re ready for a career transformation, then we have an exhilarating opportunity for you at the Interaction Design Foundation (IxDF)!
Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. At IxDF, we’re not just a company; we’re a movement dedicated to making high-quality design education accessible to everyone, everywhere. With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with erse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.
Our Commitment to Our Members
At the core of every decision we make and every strategy we implement lies our unwavering commitment to our members—they are the fundamental reason for our existence. This profound dedication drives us to exceed their expectations at every turn. We are on the lookout for a candidate who embodies our ethos: someone who is not only exceptionally talented and diligent but who also possesses a profound empathy for our learners' needs and a relentless pursuit of excellence. Your role will be pivotal in ensuring that each member feels valued, supported, and inspired throughout their educational journey with us.
Your place in the IxDF Universe
Correspond daily with members and prospective learners across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience.
Act as a brand ambassador by upholding our excellent reputation in every interaction. You’ll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education. It’s a big responsibility, but also incredibly rewarding!
Collaborate cross-functionally with teams across the organization to improve internal workflows and enhance the platform’s user experience. You’ll be the bridge between departments, ensuring that our operations are efficient and focused on delivering the best outcomes for our members.
Support our Growth team in executing digital marketing initiatives, including managing paid media campaigns and overseeing content and engagement across our social media channels.
Perform general administrative and ad-hoc project support, assisting extended team members as needed. Whether it’s organizing tasks, scheduling, or helping with project coordination, you’ll ensure everything runs smoothly and efficiently.
Maintain and improve documentation by ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.
Shape internal processes that directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members.
Update our internal knowledge base and contribute to department-wide initiatives focused on knowledge sharing. You’ll ensure that important insights and best practices are easily available to all, driving continuous improvement.
Communicate and collaborate effectively with other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth.
Embody our values as you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.
Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.
About You
You thrive in a fast-paced environment where you handle ad-hoc projects of varying complexities with ease and enthusiasm.
You have experience in customer success, with bonus points if you’ve worked in digital marketing or managed social media channels.
Helping people excites you, and you take pride in earning their gratitude through your support and problem-solving skills.
You are resourceful and autonomous, always ready to take on new tasks and projects with a problem-solving mindset that ensures everything gets done efficiently.
Attention to detail and thoroughness come naturally to you. You enjoy ensuring that every task is completed with care and precision.
You relish solving problems—especially the ones that haven't even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise.
You are fluent in written and spoken English with exceptional writing skills, perfect grammar and an appreciation for the power of tone, brevity and microcopy.
You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results.
Consistency is key for you, and you stay focused even when tasks become repetitive, ensuring nothing slips through the cracks.
You are comfortable with tight deadlines and excel at prioritizing tasks to meet them, keeping projects on track.
Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward.
You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.
You are located within a time zone from Europe (UTC+0) to East Asia (UTC+8), making it easy to collaborate with our global team.
Bonus Points
You get bonus points if the art of writing isn’t just a skill, but a passion. You find joy in crafting each sentence with care and precision.
You have a genuine curiosity about user experience (UX) design and are interested in how it can improve the quality of life for people around the world.
You love making complex concepts accessible, and you enjoy teaching or explaining ideas in a way that’s engaging and easy to understand.
You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way that’s efficient and clear.
What We Can Offer
A highly valued role: Many organizations undervalue admin and support employees, but at IxDF, you’ll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success.
Opportunities for growth and impact: At IxDF, you’ll have room to grow professionally while making a real difference. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners.
A Global, Purpose-Driven Team – Work alongside passionate professionals from all over the world, united by a common mission.
Engagement with a Thriving Global Community – You’ll have the opportunity to support and interact with our local groups, educational partners, and community initiatives. Whether it’s helping organize IxDF Local Groups, facilitating partnerships with educational institutions, or engaging with our vibrant design community, your work will contribute to a stronger, more connected global network of UX professionals and learners.
A full-time position, within a fully remote organization. Daily video-based collaboration with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year.
A work culture with no fluffy titles, political agendas and corporate drama. Your colleagues value your warm character, your strong work ethic, and the results you deliver. Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF.
A daily mission to help impact, empower, and enrich the lives of millions of people by creating affordable high-end design education for everyone across the planet. It’ll be yours too.
A company where the distance between idea and execution is minimal. We’re a highly agile organization with zero bureaucracy or corporate politics – and with exceptional order and efficiency.
A company culture where passion meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, strong work ethic, long-term thinking, and self-discipline.
We thrive because we have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.
How to Learn More and Apply
To submit your application as well as learn more about our Work Culture and Values, please visit https://www.interaction-design.org/about/careers
Please apply as soon as you can—we’re firm believers of “the sooner, the better” and we’re looking forward to working with you!
Please mention the word LUCRATIVE when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.Salary and compensation
$10,000 — $750,000/year$143.5k – $230.5kcustomer successnon-tech
Atlassian is hiring a remote Senior Customer Success Onboarding Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Atlassian - Maker of team collaboration tools.
Updated 1 day ago
RSS
RSS