Land your dream remote job

With powerful tools, email alerts and search across 150k+ remote jobs, land your dream job in weeks, not months.

Join 15k+ job seekers
Get custom job alerts in your inbox
Sully.ai
19 days ago
fulltimeus - bay area / remote (us)

"

About Us

At Sully.ai, we're not just building AI – we're redefining the future of how healthcare is delivered. Our end to end solutions empower healthcare providers by automating doctors’ administrative tasks, reducing misdiagnosis, and enhancing efficiency.

What You'll Do

*

Provide exceptional support to global customers via email, chat, and video calls; troubleshoot technical issues for rapid, effective resolutions.
\

*

Conduct technical onboarding and product demos to ensure customers understand workflows and derive value from [Sully.ai](\"http://Sully.ai\").
\

*

Create high-quality, custom notes and AI-assisted summaries, leveraging prompt-engineering best practices.
\

*

Collaborate with Product, Engineering, and Sales to refine our platform based on customer feedback.
\

*

Maintain and update support documentation and knowledge bases.
\

*

Proactively identify and escalate opportunities to improve customer experience and drive retention.
\

What You'll Bring

*

**Engineering/Technical Background Required**
\

*

5+ years of customer support or CSM experience, preferably in SaaS or AI.
\

*

Excellent written and verbal communication; able to translate complex technical processes into clear, user-friendly language.
\

*

Familiarity with AI prompting and using AI tools for summarization, drafting, and data extraction.
\

*

Demonstrated autonomy and initiative: strong prioritization skills, bias for action, and ability to deliver under tight deadlines.
\

*

Exposure to technical roles (support, onboarding, or solutions engineering); comfortable with demos and technical discussions.
\

*

Hands-on experience with support platforms (e.g., Intercom).
\

Bonus Points

*

Experience with AI or compliance solutions.
\

*

Hands-on experience building or fine-tuning LLMs or AI agents.
\

*

Basic knowledge of APIs and technical integrations.
\

Why Join Sully.ai?

🔥  Shape the Future of Healthcare:  Build category-defining partnerships that enable doctors to focus on saving lives.

📈  Early-Stage Impact:  Join early and play a critical role in shaping our partnership roadmap and overall company growth.
🌍  Remote-First Culture:  Work with a talented, mission-driven team in a flexible, remote environment.
💰  Competitive Compensation:  Enjoy a competitive salary, equity, and the opportunity to make a real difference.
🏆  Solve Scalability Challenges:  Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified inidual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment. 

",