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Measured
about 1 year ago
fulltimeph / remote (ph)

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**About the role:**

Measured is seeking a dynamic Customer Experience Lead to work with a team of Customer Experience Associates in providing exceptional service to our telehealth patients. The ideal candidate will be an experienced leader who excels in problem-solving, has a background in remote work settings, and possesses a passion for helping others achieve their weight loss goals.
Company: Measured | Modern Weight Loss | trymeasured.com
**What You'll Do:**
Lead and manage a team of Customer Experience Associates, providing guidance, support, and performance feedback

* Oversee the resolution of emails and chats from patients, ensuring accurate documentation of relevant information

* Develop and implement a feedback loop and processes between customers, the medical team, health coaches, and the care team to enhance the customer experience
* Identify and recommend updates based on customer feedback related to products, FAQs, services, and more
* Ensure the team meets established SLA’s and other performance goals
* This is a full-time, contract role at $7.50 per hour during normal US business hours (9-5 EST). Flexibility to work one weekend day

About You:

* Multiple years of experience in a customer support role for US companies, with demonstrated leadership capabilities.

* Proven ability to support a complex service.
* Strong communication skills – writing, typing, and phone.
* Highly organized and detail-oriented.
* Experience with Helpscout or similar ticketing systems.
* Nursing background or healthcare experience is a plus.

How to Apply - Please apply here

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