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kapa.ai
9 months ago
dk / remote (se; no; de; gb; fi; nl)fulltime

"

As the Founding (Technical) Growth Lead, you will work directly with the founding team as one of the first non-engineering (but still technical) team members. This is a unique opportunity to shape the future of kapa.ai and have a significant impact on our rapidly growing business. You'll be at the forefront of managing our customer base, driving commercial success, and contributing to product strategy.

In this role, you will:

* Collaborate closely with the founders to develop and implement growth strategies across customer success, product, and business development

* Manage relationships with our 100+ customers, serving as their primary point of contact and identifying expansion opportunities
* Lead the onboarding process for new customers, ensuring smooth adoption and driving feature usage
* Proactively work with customers through regular check-ins, problem-solving, and strategic planning sessions
* Collect and synthesize product feedback to inform our product development roadmap and growth initiatives
* Work hand-in-hand with our engineering team to address customer needs, enhance our AI/LLM capabilities, and identify new product opportunities
* Contribute to overall company strategy, including potential new market segments and product offerings

You may be a good fit if you have:

* A \"founder-ish\" mindset with the ability to thrive in an early-stage startup environment

* Good technical skills and comfort with developer tools, APIs, and AI concepts (at kapa.ai everyone on the team is technical, though you don’t need to be an full-on engineer)
* Basic coding skills - ability to understand, discuss, and potentially prototype technical implementations
* Excellent communication skills, with the ability to explain complex AI concepts to various audiences
* Experience in customer success, account management, or similar roles in a B2B SaaS environment
* Genuine interest in applied AI and its potential to solve real-world problems in developer tooling
* Strong product sense and the ability to contribute significantly to product strategy and roadmap planning

",