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Description:
As a Customer Acquisition Analyst, you play an integral part in our Digital Expansion strategy. You will be responsible for owning the customer journey from creation to site visit, as well as help the Marketing team manage our growing Facebook community. Your daily responsibilities will involve speaking on the phone with clients to pitch them Bright’s product, using our Ops platform in conjunction with Google Calendar, Google Sheets, Google Maps, and WhatsApp, and responding to comments and Inboxes on our Facebook platform.
Ideal profile:
- You are confident in your speaking skills and can learn to pitch the Bright product with ease.
- You are extremely culturally competent such that you know how to speak respectfully to customers, engage with them from an empathetic point of view, match their pace and mood, and gently lead them towards scheduling a site visit.
- You are incredibly organized and can handle moving quickly between various platforms, schedules, and chats all while providing a stellar customer service experience for the client.
- You are comfortable with your grammatical skills (in Spanish) and familiar with the nuances of Facebook.
- You always look for ways to improve processes and are eager to expand your skill set.
Core Activities:
- When on shift, you will call all incoming webleads within 5 minutes in order to schedule a visit
- When on shift, you will call outstanding Ambassador leads in order to schedule a visit
- For all leads, responsible for all follow-up, including but not limited to: calling, WhatsApp, email, obtaining the bill, and requesting the pre-design.
Compensation / Benefits:
- Salary compensation based on experience and results ($10,000 base + $8,000 potential bonus if unlocked).
- Work from home
- The opportunity to learn first hand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.
- A fun, high-caliber team that trusts you and gives you the freedom to be brilliant
- Unparalleled learning – we have access to an amazing list of advisors and investors that we actively engage on this project
- Awesome work environment - all input and ideas matter to us