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Aurora Solar about 2 years ago
location: remoteus
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Title: Senior Engagement Manager

Location: United States

REMOTE FROM U.S.

CUSTOMER SUCCESS PROFESSIONAL SERVICES TEAM

FULL-TIME

REMOTE

About the role:

Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. It’s our goal to have every solar installation in the world pass through our software, which has already been used to design millions of solar projects. Named one of The Best Remote-First Companies To Work for in 2022 by BuiltInSF.com and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history.

As the Senior Engagement Manager, you’ll work directly with our largest customers to ensure a fast time to value by guiding them through account set-up, technical implementation, and strong education and training on the platform and best practices to get the most value. The Enterprise Onboarding Manager will partner with our Enterprise CSM team, as well as product managers and professional services team members to consistently deliver a great customer experience.

We are a passionate and erse team that aspires to be the best place for the best people and we’re looking for talented iniduals to accelerate our exponential growth as we continue to scale. If you are looking for a stimulating and fulfilling role, come join us!

What you’ll do:

    • Lead Enterprise customers through their onboarding and implementation, creating customized onboarding programs, schedules, training, and materials to meet their specific needs
    • Develop a strong understanding of customer needs and product capabilities in order to create a strategy for onboarding large customers and reducing time to value
    • Promote customer obsession in your approach to and execution of onboarding plans and training
    • Work closely with the Enterprise CSMs and product team to drive improvements in the initial product experience of customers
    • Work closely with the Enterprise CSMs to train new administrators
    • Identify red flags and churn triggers throughout onboarding and work cross-functionally to address issues in onboarding that could impact long-term retention
    • Serve as the voice of the customer and provide feedback to the management team to help enhance product & services capability

What we value:

    • 5+ years of experience onboarding enterprise customers at growing software companies
    • Strong project management skills, organizational, and analytical skills
    • Customer-first mindset with the ability to empathize with customer needs
    • Strong change management skills through successful retention numbers in previous roles
    • High competency in software and technology used to engage customers
    • Excellent business acumen with the ability to simplify complex technical subjects to ensure mutual understanding