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Honor about 2 years ago
amazoncloudengineerexecutivefinancialgohealthhrmanagementmanagermarketingquality assurancesaassalessecurityseniorsoftwaresystemweb
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We are looking for a Regional Client Manager who can proactively create a seamless and high quality experience for clients in close coordination with multiple partner agencies. If you love helping people and families, are organized, have a strong sense of ownership and collaborate well, we would love to meet you and share more about what we might create together.A Regional Client Manager works autonomously to own a panel of clients in coordination with one or more partner agencies. In this role, you'll balance the need to provide amazing inidual service with the time required to do that across a book of business. The responsibilities break down into three main components of work. ResponsibilitiesManage partner relationshipsCoordinate with partner agencies to understand client needs and requirements, and translate them into care plans and actionable next stepsWork in tight coordination with partner agencies providing real-time updates and regular check-ins on client status, issues or changesTriage partner requests and manages expectations appropriatelyProvide exceptional service to clients and caregiversGuide clients and their families through the entire care process - from the start of care to end of serviceBuild relationships with clients through regular check-ins and by managing their care including changes in schedule or care planBuild relationships with CarePros (care providers) in your area to facilitate quality matches between CarePros and clientsCollect and provide direct feedback and coaching to CarePros as requiredPartner across Honor to deliver a seamless experienceEffectively prioritize work daily in partnership with Honor’s Frontline support teamWork with the support team to manage real-time updates to client on any questions, issues, or changesDrive scheduling and staffing in close coordination with the staffing team to ensure the client has a consistent and reliable schedule.Work cross-functionally to provide feedback and support to other internal efforts such as Care Pro admin/HRManage escalations and challenging care situations including investigation and stakeholder managementAbout you:To succeed in the role, you’ll need:3+ years of experience working in a complex client or patient management position or demanding customer service roleStrong sense of ownership and a track record of managing processes with strong attention to detailAbility to work autonomously and effectively prioritize competing tasksDemonstrated ability to collaborate and get things done by working through othersStrong commitment to providing the highest quality of care and sensitivity to client needs along with exceptional customer service and client orientationExcellent communication and listening skills, particularly via the phonePositive and can-do attitudeConfidence and creative problem-solving skillsAbility to work in a fast-paced environmentFlexibility and availability to occasionally respond on evenings or weekends  #Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Developer, SaaS, Amazon, Cloud, Senior, Engineer, Digital Nomad, HR, Marketing and Sales jobs that are similar:
$60,000 — $120,000/year#LocationAustin, Texas, United States