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Customer Support
London, England, United Kingdom
Customer Success & Operations
Full time
RN00060
Description
The Customer Excellence team is responsible for ensuring that the customer is successful.
This is the FULL gamut of success and so includes, onboarding, account management, retention and expansion, and technical support.
We strive to ensure our customers are getting the most value from our product.
This is a full-time Customer Support role
. You will be responsible for managing customer expectations, troubleshooting, and escalating issues.
The role also requires you to report on customer issues, feedback, and trends
. You will be an important member of the CybSafe tribe and part of a fast-growing and passionate team.
THE TYPE OF PERSON WE’RE AFTER:
We’re looking for an enthusiastic and motivated person with a positive attitude. You should have the ability to stay super-organised and have strong attention to detail.
You should also have an analytical brain, a desire to understand the customer and the ability to get under the hood of the processes. We’d like you to have a passion for people and love being part of the team. You need to be able to interact with a variety of people such as the Customer Excellence team, Content Development team, Product and Engineering team, Sales team.
Finally,
you will need to understand and embrace technology, have a passion for learning new facts and acquiring new knowledge. Also CybSafe are on a super exciting journey into the US market meaning your role will see you interact with US clients. Due to the nature of the way they work, we might be asking you to work within their timezones a couple of times a week
Requirements
The Basics
- Provide day to day proactive customer support to a global customer base
- Handle emails, outbound calls, operate live chat on our website
- Become well versed in our products to provide support to customers
- Manage, triage, assign and work on issues in the customer support queue
- Provide the technical team with consistent and clear information when issues need to be escalated.
- Taking responsibility for the technical processes involved when setting up new customer accounts
- Assist in onboarding and training customers about how to use our products and services when they reach out
- Work in collaboration with the Customer Success team and wider company to help drive improvements in our offering and internal systems
Metrics & Reporting
- Contribute to the creation of management reports detailing the performance of the operational support team and identifying key actions to improve KPIs.
- Provide insights to the Product Team from support case data analysis to inform the product strategy and roadmap
- Improve first time resolution and rate of automated response ultimately driving issues to be fixed at the lowest tier possible.
Knowledge Management
- Write, publish and share instructional engaging help content that addresses customers’ most pressing pain points and frequently asked questions
- Create and automate most common incoming issues using chatbots so that the support team can focus and resolve important issues
- Search first, reuse, and refine what other team members have done before creating new processes, Help Centre articles and reports from scratch
Customer Feedback
- Create a robust process to collect customer feedback for each support case
- Report on customer feedback, summarise and present this feedback to other departments
- Manage all types of customer complaints, feedback and praise. Escalate them if and when necessary.
THE SKILLS & KNOWLEDGE YOU’LL NEED:
Required
- Essential: Minimum 3+ years of customer or technical support experience.
- Experience working in a startup environment, Software as a Service or Software Technology businesses.
- Should have strong analytical skills and problem-solving skills. (this one is most important)
- Excellent written and verbal communication skills (this one is really important)
- Ability to connect with customers, build rapport and trust.
- Ability to work under pressure and meet tight deadlines, where necessary.
- Completer-finisher. Understand a new task and complete it without always having detailed instructions.
- Ability to listen, communicate and to relate to other teams on a personal or professional level.
- Strong organisational skills with the ability to multitask and prioritise
- Have a flexible and enthusiastic approach to support our growing team
- Demonstrate effective conflict resolution skills.
Desirable
- Passion for Cyber Security
- Proficient with technology, familiarity with CRM systems (extra points if you are familiar with HubSpot), GSuite (Google Drive, Docs, Sheets, Slides, Forms, etc), collaboration tools (eg Slack, Trello, Intercom), etc
- Basic understanding of software development processes
- A creative mind with an ability to suggest and drive improvements.
Benefits
We’ll make sure you are cared for and rewarded
You will have ongoing development with a clear progression path and training budget, and you can join in on our weekly development CybSessions which are mixed and varied.
You can work from anywhere in the world and have access to WeWork offices if you struggle to find peace at home. We’ll get your kit to you, make sure you have a great setup (including a desk and an ergonomic chair). We’ll make sure you can work in comfort from no matter where you are.
All of our people have ownership of our mission through our stock option plan, we also offer discretionary bonuses and PerkBox.
We care about your mental health, it’s the foundation of all we do. You’ll have a mental health budget to spend in the way you want, access to an employee assistance programme and PerkBox medical.
We also have mental health days and company rest days! Check out our ever-growing list of perks here
Whether you choose to be 100% remote or hybrid, you will always feel a part of the tribe
We’re a remote-first’ company. Our team is anywhere and everywhere. So, wherever you are in the world, you can fully participate in all of our get-togethers and team meets. We get up to all sorts of social activities, from yoga, to croissant making, we have something for everyone
DIVERSITY & INCLUSION
We believe in being a erse and inclusive tribe. There are no excuses for anything less. We recruit, employ, train and promote qualified applicants regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We are aiming for more than great – we believe that truly erse teams can do impossible things and we want to do those things.
To do this right, we need to start at the beginning: when you apply to work here. This survey will help us better understand the people who want to work at CybSafe. It’ll help us see how different demographics progress through our hiring process, and where we need to make improvements to give them a better chance of succeeding. If you choose to fill it out, all of the information you give us is:
Voluntary. And we’ve included a “prefer not to say” option for every question. It’d be helpful if you still fill out the survey even if you choose “prefer not to say” for every question, as it’s useful for us to understand & record this. We won’t know if you choose to fill this survey in or not.
Anonymous to CybSafe. We can’t tie your responses to you and they won’t make a difference to the outcome of your application. We’ll only use grouped responses for equal opportunities monitoring in our hiring process.
For more information on how we’ll use this data, please read our Privacy notice and specifically the Recruitment candidates tab
By filling out the below survey, you agree that we can use your responses for the purposes we’ve mentioned above. If the link doesn’t work, please clear your cache & cookies and try again.
https://cybsafeadmin.typeform.com/to/n8DnrVEN
So, what’s next?
Our interview process is a 3 to 4 step journey, exploring what your ideal career really looks like, your experience and then planning how we can support you to succeed.
We have a faster-than-most interview process, (at approximately 3 weeks) so, from start to finish you could be with us within the month! It starts with one simple chat
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Title: Customer Support Specialist (Part time)
Location: United States (Remote)
Job Description:
Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and continue to grow our market share in the mortgage lending and tenant screening markets.
We are looking for a part-time Customer Support Specialist to join our team! As a Customer Support Specialist at Truework, you will play a key role in helping us deliver our verification product to our customers. Our operations and support team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.
In this role you will be the voice of Truework, communicating directly with customers, consumers, and respondents to ensure a seamless verification process. Your role will involve active listening, reading, and analyzing communications in detail to understand the “why” behind each request to deliver efficient and thoughtful solutions. Success in this role requires clear and effective communication, strong multitasking abilities, and the capability to quickly learn and adapt to multiple technical platforms. We value team members who bring attention to detail, creative problem-solving skills, and curiosity to their work.
Responsibilities
-
- Independently resolve a high volume of inbound tickets across phone, email, and chat channels, meeting SLAs while delivering exceptional service.
-
- Troubleshoot technical issues and provide clear, actionable solutions to customers.
-
- Conduct proactive customer outreach initiatives to minimize recurring issues and improve overall satisfaction.
-
- Navigate multiple systems simultaneously to maintain a reliable and efficient workflow, taking full ownership of your results.
-
- Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.
-
- Communicate effectively with internal teams and customers, gathering and sharing all necessary information to support Truework platform users.
-
- Escalate ambiguous issues to the appropriate teams for timely resolution.
- Continuously improve the income and employment verification process by identifying bottlenecks and suggesting improvements.
This is a part-time position. The work schedule for this role is between 5-6 hours per day Monday through Friday, within the 6:00 AM to 2:00 PM Pacific Standard Time window.
Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required.
You may be a fit for this role if you
-
- Bring at least 2 years of experience providing technical support in a high-volume call center or similar environment.
-
- Are committed to delivering a world-class customer experience with professionalism and empathy.
-
- Excel at self-management, consistently meeting deadlines and producing high-quality work.
-
- Can navigate through multiple systems using a simple set of instructions.
-
- Uphold the highest standards of organization, efficiency, and attention to detail.
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- Stay resilient and maintain composure under pressure.
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- Have excellent verbal and written communication.
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- Are highly disciplined, adept at managing multiple tasks, and detail-oriented.
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- Enjoy following structured processes and proactively identifying opportunities for improvement.
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- Adapt quickly to change, driven by a strong work ethic and motivation to succeed.
- Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.
Would be nice to have
-
- Spanish language fluency
- Experience working for a startup or similar environment
Compensation
Our cash compensation for this role is targeted at $17 – $19 per hour. Final offer amounts are determined by multiple factors including candidate expertise.
If you have any questions before applying, please do not hesitate to contact [email protected] .
Truework is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Truework considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Truework is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Title: Customer Enablement Specialist
Location: Remote
Job Description:
We’re a profitable, growth-stage company specializing in industry-leading martech and data SaaS products for the rentals industry. Originally known for building and operating one of the U.S.’s largest rental marketplaces, Rentable, we have since expanded our portfolio to include two high-growth products: an AI mar-tech solution and ApartmentIQ, a category-leading competitive intelligence software.
We’re a 100% remote team of 90+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy, and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we’re looking for exceptional people to help further accelerate our growth.
While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.
If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.
The Role
The Customer Enablement Specialist is responsible for contributing to our training programs by delivering engaging and impactful educational experiences for new and existing customers. This role involves conducting training sessions virtually and in person as needed. In addition to training, the role includes creating and updating help documentation, ensuring that all materials align with the ApartmentIQ brand and meet the needs of both customers and internal teams. The ideal candidate is a fast learner and self-starter, capable of turning ideas into actionable plans.
Responsibilities:
- Deliver live training sessions for new and existing customers consistently, ensuring learners achieve both competence and confidence as new platform users. Training is held virtually 1:1, via webinar, and/or in person as needed
- Leverage and restructure training collateral to improve the program, and contribute to ongoing education initiatives for both new and existing customers
- Identify, define, track, assess, and report metrics related to training initiatives
- Collaborate and execute seamless customer handoffs between Sales, Support, Customer Success, internal subject matter experts, and other key stakeholders to train clients at scale
- Manage and maintain the training schedule, and keep the calendar up to date with course offerings
- Create and iterate on current documentation and update it as new product features are released
- Be creative – continue to iterate on the training process for customers through content, deliverables, or webinar offerings
- Demonstrate strong verbal and written communication skills, with an eye for detail
- Ensure that the rollout of new materials, internal or external, is approved by stakeholders and accurately represents the ApartmentIQ brand
Qualifications:
- 1-3 years of prior SaaS/cloud application experience, with a background in training, education, communication, or equivalent
- Experience with Salesforce, Gong, Zoom, Google Suite, Slack, etc.
- Experience creating multimedia content for software applications (e.g., Loom, Articulate, Rise, Camtasia, Wistia, etc.)
- Proven ability to work in a fast-paced, team-centered environment
- Excellent communication skills – verbal, written, and interpersonal, with strong active listening abilities
- Demonstrated problem-solving abilities
- Proficient in project management with the ability to multitask, prioritize, and collaborate cross-functionally
- Experience in proptech is a plus
Why Rentable:
- 100% remote workplace
- Competitive Compensation
- Flexible Vacation
- Medical, Dental, and Vision Insurance
- 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
- 401k Program
If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Title: Customer Support Analyst – Morning Shift (Remote)
Location: Remote (any location)
Type: Full-Time
Category: Customer Service
Full-TimeJob Description:
In this role you will be a product support specialist who solves issues on our customer’s behalf supporting our Enterprise B2B SaaS platform.
For candidates interested in a 5 am ET / 4 am CT / 2 am PT TO 1 pm ET / 12 pm CT / 10 am PT primary schedule
In this role you will be part of a team supporting our Enterprise B2B SaaS platform. As a product support specialist, you will become a product expert who solves issues on our customer’s behalf and ensure that high customer service standards are met.
Looking for talented, professional, and technology skilled iniduals.
Perfect for recent college grads, an inidual starting off in their career or career change.
Job Responsibilities
- Help develop Customer Support processes for a rapidly growing organization and team
- Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner
- Help customers with application support needs, guidance on functionality, configuration and flow recommendations to support their business use case, and general technical questions when necessary
- Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary
- Provide feedback and analysis to our internal product development team on enhancements & improvements for the product
- Help develop regular website/application, adoption, usage, and customer support metrics & analytics
- Help manage our internal Knowledge Base & Production documentation collateral.
- Identify and suggest process improvements to improve customer experience
Minimum Qualifications
- Bachelor’s degree or equivalent practical experience.
- 1-3 years of experience in customer service for application support
- Ability to work effectively in a remote role
- Must be able to work in the below shift:
- 5am to 1pm (Eastern) / 4am to 12pm (Central) / 2am to 10am (Pacific)
Preferred Qualifications
- Excellent technical aptitude and comfortable with learning new applications and software tools
- Excellent problem-solving skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer
- Previous experience working with or support SaaS products
- Self-starter, working as remote team member
- Willing to help provide input and insight for new product features & enhancements
- Strong planning, organization, & communication skills
- Good time management, telephone and customer engagement skills
- Experience with Zendesk Support Suite or similar tools
Other
- CENTRL is headquartered in the San Francisco Bay Area and NYC. This remote position is best for applicants in the Eastern or Central time zones
Udacity is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.
Udacity - Advance your career with online courses.
About Us:
This client is Web2 online casino operator with over a decade of experience in delivering exceptional casino gaming experiences to our players. As a trusted brand, they have demonstrated their commitment to excellence through partnerships with prestigious football clubs and athletes, including Aston Villa, Burnley, Crystal Palace, Valencia, Villarreal, Robin van Persie, Manny Pacquiao, and John Terry. Now, they are entering the Web3 space with an innovative offering tailored to crypto users, and they are seeking experienced customer service professionals to help them provide top-tier support to their growing crypto community.
Responsibilities:
- Provide timely and professional support to players via email, live chat, and other communication channels.
- Assist with queries related to deposits, withdrawals, promotions, and gameplay in a crypto casino environment.
- Troubleshoot and resolve issues related to blockchain transactions, wallet integrations, and token mechanics.
- Educate players about the features of our crypto platform and provide guidance on best practices.
- Collaborate with internal teams to escalate and resolve complex issues promptly.
- Stay updated on trends in the cryptocurrency and blockchain space to offer informed and accurate assistance.
- Collect and relay player feedback to the product team to improve user experience.
Requirements:
- Proven experience in a customer service role within a centralized exchange or crypto casino.
- Strong understanding of cryptocurrency, blockchain technology, and wallet systems.
- Excellent communication skills, both written and verbal.
- Ability to handle and resolve issues with a player-first approach.
- Familiarity with CRM tools and customer service software.
- Flexible and adaptive to a fast-paced, ever-changing environment.
- Knowledge of online casino games and operations is a plus.
Salary and compensation
$60,000 — $80,000/yearBenefits
💰 401(k)
🚑 Medical insurance
🏖 Paid time off
📆 4 day workweek
Salary and compensation
$60,000 — $70,000/yearBenefits
🚑 Medical insurance
🏖 Paid time off
Altruistiq is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Europe.
Altruistiq - Sustainability impact measurement and management for the digital age.
Customer Service Associate
Remote
Who we are
Join the dynamic team at Vacation®, the award-winning sunscreen company from Miami USA that’s on a mission to make sunscreen fun. Founded in summer 2021, Vacation® has swiftly gained acclaim among consumers, tastemakers, press, retailers, and dermatologists alike for the immersive brand world and “leisure-enhancing” products that transport you to paradise and back. Vacation’s steady growth is in large part thanks to the company’s focus on creativity and innovation, and the team’s shared mission to infuse a sense of fun into sunscreen aisles nationwide. You can discover Vacation’s products at leading retailers including Ulta Beauty, Nordstrom, and Target, as well as www.vacation.inc.
Role Summary
Vacation® is looking for a Customer Service Associate to deliver world-class service to our customers. As our Customer Service Associate, you will manage returns / wholesale / damaged products and suggest improvements based on customer feedback. You will also track trends, update macros and build processes to improve customer happiness. Customer Service is a cornerstone of our brand, and this role is an integral part of our team. In addition to your direct interactions with customers, you will also focus on internal projects such as software support, travel arrangements, and cross-training where applicable. This role reports directly to the VP of Operations.
Your Responsibilities
External Customer Service
- Manage customer inbox via Gorgias on a daily basis; resolving tickets and issues in a timely and on-brand manner
- Process returns and maintain database of trends, resolutions, and product related issues / recommendations
- Monitor fraudulent order potential; reviewing and logging chargebacks, disputes, etc.
- Continually update customer service systems with macros, tags/rules, and other helpful entries to improve overall efficiency for the role
- Own monthly reporting into VP of Operations for customer satisfaction ratings, ticket quantity and ticket resolution
Internal Customer Service
- Lead weekly all-staff meeting
- Coordinate all company gifting
- Cross-train with operations department
- Partner with human resources team in all employee recognition efforts
What Excites Us about You
- Strong written and verbal skills that uphold brand standards and cultivate community
- A passion for hospitality, problem-solving and building process
- Experience with managing and cleaning data in Excel or Google Sheets
- Experience creating presentations in PowerPoint, Keynote or Google Slides
- Able to work independently and within a team; you have a “no task too small” mentality
- You are meticulous, organized and detail-oriented in your work
- You are comfortable in a room of experts and can be assertive in your communication style
Qualifications
- Bachelor’s Degree
- 2-4 years experience in customer service, preferably at a fast-paced consumer products company
- You use sunscreen
- You have a sense of humor!
Compensation & Benefits
- Employee Equity Options
- Comprehensive Medical, Dental, Vision plans with 100% coverage for employees
- WFH stipend and an annual learning stipend
- 15 Days PTO
- Complimentary Vacation® Products
What we value
Vacation® employees have a deep hunger and eagerness to go above and beyond in everything they do. They love to leave their mark in contributing to the company’s growth and, maybe most importantly, they are humble when they do so. No job is too small, and they see every task they do as an opportunity to make a meaningful contribution to the company’s overall success. Attention to detail, organization, proactivity, accountability, humility and a sense of humor are cardinal virtues for a Vacation® employee.
Vacation® is proud to be an equal opportunity workplace. We recognize that erse teams make the strongest teams. We are committed to equal employment opportunity regardless of gender identity/expression, veteran status, or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know by contacting us at [email protected] so we can do our best to accommodate you in applying for the role.
Title: Senior Manager, Customer Insights
Location: Remote
Type: Full-time
Workplace: remote
Category: Marketing
Job Description:
Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.
As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.
Ollie is looking for a Senior Manager, Customer Insights to shape & execute impactful research that will help steer our business in its next phase of growth, while keeping our customers & their pups at the heart. We are looking for a highly skilled and business-savvy researcher who knows how to wield both quantitative and qualitative methods, has a passion for understanding customers’ needs, and is skilled at leveraging insights to assess opportunities. This role will play a critical role in driving the Insights roadmap and will work closely with cross-functional partners, including those focused on Member Experience, Product Development, Brand Marketing, and Health & Science. The ideal candidate is a self-starter, possesses excellent written and verbal communication skills, has a sharp eye for detail and strong organizational skills, and thrives in a fast-paced, high-impact environment.
This role is remote and will report to Ollie’s Director of Member Experience.
What You’ll Do:
- Apply your experience in quantitative and qualitative research methods (including surveys, focus groups, and IDIs), to make confident recommendations about the need & best approach for collecting insights.
- Drive the end-to-end research process, starting with defining objectives alongside stakeholders, and including drafting, recruiting and deploying projects.
- Utilize your strong data analysis skills to slice data by important attributes and uncover compelling learnings.
- Connect the dots between research findings and first-party Ollie data, applying what you learn to make well-rounded business recommendations.
- Present your findings in an engaging and powerful way to colleagues and leaders and contribute to the democratization of data by sharing where applicable across the org.
- Alongside Ollie’s Director of Member Experience, you will maintain the health of Ollie’s Customer Insights program by contributing to the team roadmap, ensuring projects stay on track & on budget, and monitoring response rates.
Who You Are:
- You have 5-7 years of experience in consumer insights with experience applying learnings to business decisions. More than simply collecting & handing off data – we care deeply about applying it to make strong recommendations that move Ollie forward!
- You are a skilled researcher: you know how to pair the right methodology with the right objective and are skilled at asking questions in highly strategic, non-leading ways, to yield high-quality data.
- You have an innate ability to “find the story,” and are skilled at explaining your rationale & presenting your recommendations to others, including Senior- and Executive-level leadership.
- You have vast data analysis skills (Excel/Google Sheets) & experience layering in CRM/database information to uncover a deeper understanding. Bonus if you have prior experience utilizing data vis tools such as Looker or Lightdash.
- You are a self-starter, have a high EQ and possess a keen curiosity to learn and grow.
- You have extensive experience juggling multiple projects simultaneously and collaborating with stakeholders across different functions.
- It’s a plus if you have direct experience with Ollie or the premium pet industry, and are tapped into how the competitive landscape is evolving. It’s a must that you are passionate about this fast-growing space!
- It’s a plus if you have experience with sensory testing or running research on food & beverage consumer products.
- You have at least a college degree in marketing, business, or a related field.
What You’ll Get:
- Competitive salary and a stake in the company
- Sponsored 401k program with employer match up to 4%
- Comprehensive health coverage including medical, dental and vision
- Unlimited vacation policy that you’re encouraged to use
- Paid parental leave
- 1-week paw-ternity leave for new dog parents
- Free Ollie subscription
- Inspiring pack members!
What We Value:
Keeping Dogs At The Heart
Our profound love for dogs unites us and drives and inspires every aspect of our business. We wholeheartedly believe dogs make us better in life and at work.
Being Courageous And Kind
We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at the door and speak our minds. We embrace erse backgrounds and perspectives as they bring new and different ideas and ways of working together.
Setting New Standards
We believe in continually raising the bar, never settling for less than our best as a team and iniduals. We keep improving from the quality of our products to our customer experience to how we work.
Making Ollie The Best Chapter
We are building an impactful business while making memorable experiences with one another. We celebrate our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a milestone in our careers.
If you’d like to stand out, tell us in your cover letter why you’re interested in joining Ollie and how your skills match the responsibilities detailed in this posting.
Ollie embraces ersity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For iniduals with disabilities who would like to request an accommodation, please include that in your application.
Title: Bilingual Mandarin Customer Service Representative
Location: Remote, any state, US
Job Description:
Location Designation: Fully Remote
When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and ersity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.
*Must be fluent in Mandarin*
There are few Fortune 100 companies as renowned as we are for our erse culture, training, and career opportunities. So it should not be surprising that when you work at New York Life, you’re backed by unyielding support, development, and resources.
Role Overview:
Are you passionate about helping others? Do you enjoy solving problems? Are you interested in a career with an industry leader? If so, becoming a Customer Service Professional at New York Life is a perfect fit for you!
As a Mandarin Customer Service Professional, you will be a keen problem solver who is comfortable taking the initiative and thinking on your feet. You will use the training and resources we provide you about our Life Insurance Products to assist customers in a manner that makes it seem easy to them. Whether our customers are looking to take a withdrawal, make a payment, or just need assistance understanding their policy, you will be equipped to help them do so. Not sure how? No problem! Our comprehensive, paid training program will give you everything you need to help service our customers. All we need from you is the commitment to provide best in class service by making every experience a positive one.
What You’ll Do:
- Be the first point of contact for handling both routine and tricky customer issues
- Reduce customer effort by taking charge and solving customer problems for them
- Place quality above quantity in everything you do in a way that enhances our company brand
- Work both independently and as part of a collaborative team in a fast-paced, empowered environment
- Attending 2 on-site workdays per quarter, once you have completed training.
What You’ll Bring:
- High School diploma/GED required; Associate or Bachelor’s degree preferred
- Experience solving problems and reducing the effort required of customers
- Ability to interpret customers’ needs, identify solutions and communicate clearly both written and verbal
- Accountable, ethical, good decision-making ability
- Proficient computer skills and ability to multitask
Training & Development:
You will undergo a comprehensive, paid training program to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback is provided frequently to help you gain the necessary skills to be successful, in addition to up to 15 days of on-site training for additional face to face learning and mentoring. New York Life is a financially stable company (we’ve been around for 175+ years!) that offers numerous career pathways for development. The typical promotion opportunity occurs within 12-24 months.
Salary:
Competitive full-time base salary, overtime eligibility plus annual bonus potential
Benefits:
Paid Vacation & Holidays, Medical/Dental/Vision Care, FSA/HRA Options, 401K Match, Pension, Student Loan Repayment, Tuition Reimbursement, Discounted Fitness Memberships, Prime Location
Schedule:
This is a full-time position Monday through Friday. No weekends! Our schedules start and end sometime between 7:45 am EST and 7:15 pm EST.
** New York Life Insurance Company is a mutual company, which operates for the benefit of its participating policy owners and members. Non-participating products are also issued by its wholly-owned insurance company subsidiaries.
Pay Transparency
Salary Range: $30,000-$45,500
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to inidual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA Associated Person pre-hire fingerprinting.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Diversity Promise
We believe in a erse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why ersity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners.
Title: Customer Service Representative
Location: Remote United States
Job Description:
WORK FROM HOME MEDICAID CALL CENTER–MUST LIVE IN THE STATE OF FL.
Training Starts December 9th- 9:00am-6:00pm EST
Production Hours- 11:00am- 8:00pm EST
Must complete BG and Fingerprints
Maintain a quality score of 95% or greater
Answer 80+ calls per day
Review and respond to all email communications no later than 24 hours from receipt.
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with LIBERTY’s Information Security Policies and Procedures.
Follow safety guidelines outlined by LIBERTY Dental Plan’s Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
- High School diploma or GED
- 1 Year Call Center Exp
- Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
- Basic mathematical skills
- Intermediate typing skills
- Other requirements include:
- Sitting for long periods of time
- Flexibility of schedule especially when overtime is in place
- Private/secured room without distraction
- Ability to multitask
- Specific to processing: Able to look for data entry differences
- Following written directions (emails, SOP documents)
- Self-motivation
- Ability to prioritize work
- Thinking outside the box and making judgement calls
- Ability to adapt to change
Job Type: Full-time
Salary: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent
Experience:
- Microsoft Office: 1 year
- Medical Claims: 1 year
Work Location: Remote
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- Six months healthcare claims experience.
Work Location: Remote
Title: Customer Support Representative
Location: Remote
Job Description:
AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We’re backed by Benchmark, Redpoint, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary and identify opportunities where physicians can better serve their patients.
In this role, you will solve customer questions, triage project requests from customers and internal team members, and build a personalized and empathetic customer service experience. You will do this by being an expert on the AcuityMD application, mastering support tools, and creating articles for the help center.
Team Mission
We are building a best-in-class commercial organization by establishing a repeatable go-to-market motion, hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals, and thoughtfully engaging VPs, General Managers, and other corporate decision makers across the Medical Device Industry.
Responsibilities
- Triage and resolve customer issues across live chat, email, and Zoom when necessary.
- Collaborate with internal teams (Customer Success, Product, Engineering, Data, Product Marketing) to create and improve troubleshooting workflows and resolve root cause issues.
- Contributing to maintain internal knowledge base and help center collateral.
- Remain focused under pressure while providing exceptional customer service
- Proactively brainstorm ways to improve processes and workflows
Your Profile
- 2+ years experience in SaaS Customer Support
- Must be located in Eastern Time Zone
- Excellent customer service skills
- Excellent verbal and written communication, and active listening skills
- Familiar with CRM tools like Zendesk, Jira, and Hubspot, Google Suite
- Patience, time management skills, and the ability to prioritize tasks
- Ability to work independently and as part of a team
- A strong sense of urgency, empathy, and a sense of humility
Nice to Haves
- Interest or experience in medical technology space
- Previous experience with Customer Advocacy programs
You must have an eligible work permit in the USA or Canada to be considered for this position.
We Offer:
- Ground floor opportunity: Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
- Competitive compensation with equity upside.
- Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
- Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees’ dependents.
- Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement.
- Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
- Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
- Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work.
- Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
Customer Engagement Associate Manager
Job Description
For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.
The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
The Customer Engagement Associate Manager (CEAM) plays a pivotal role in driving retention and growth within Kaplan North America’s supplemental education efficiency account portfolio. The role is empowered to autonomously run renewal cycles, looping in sales leadership as needed. The primary responsibility of the CEAM is to encourage product utilization within Kaplan’s smaller accounts via proactive outreach to their clients, thus driving retention, and growth where possible.
A CEAM leverages strategic account planning within their highest performing accounts to push efficiency accounts into mid-tier accounts through cross-sell and upsell opportunities, involving their sales counterparts if needed. The CEAM must have four essential skills to succeed in the role: communication skills, efficiency and time management, problem-solving skills, empathy and customer-centric mindset.
The CEAM drives account retention and growth by providing exceptional customer support to a larger group of accounts quickly and efficiently. The CEAM is responsible for monitoring and reporting account health and risk, contributing to sales forecasting clarity and accuracy.
Primary/Key Responsibilities
- Drive renewal efforts across the portfolio of supplemental education accounts to ensure revenue growth and secure renewals, emphasizing the utilization of products and services to enhance customer value.
- Design and implement efficient processes to deliver successful renewal outcomes, focusing on driving product utilization to demonstrate value and encourage retention.
- Collaborate with customer engagement managers and senior customer engagement managers to provide support for identified accounts as needed, actively promoting product utilization strategies.
- Manage key processes related to product delivery for supplemental education institutional customers, ensuring optimal utilization of products and services to effectively meet customer needs.
- Track and manage key issues arising with customers, promptly resolving and reporting on resolutions to optimize product utilization and maintain customer satisfaction.
- Serve as a resource to transactional institutional customers, actively promoting and facilitating product utilization to drive customer success.
- Ensure the effective delivery of customer contracts for transactional accounts, highlighting product features and benefits to encourage utilization and value realization.
- Deploy risk mitigation plans within the portfolio of accounts to safeguard revenue streams, prioritizing actions that support product utilization and customer satisfaction.
- Solicit and leverage partner feedback to enhance retention and drive growth within the accounts, focusing on strategies to increase product utilization and customer engagement.
- Utilize partner feedback to refine engagement plans, continuously optimizing strategies to maximize product utilization and deliver value to customers.
- Track key metrics supporting partner engagement, assess progress towards targets, and make data-driven adjustments to continuously improve product utilization and customer success.
Minimum Qualifications
- Bachelor Degree (or continuously enrolled to complete degree)
- Minimum of 2 years of experience working in customer service or customer support
- Process management
- Attention to detail
- Customer-support orientation
- Cross functional collaboration
Minimum Qualifications
- Bachelor’s degree
We offer a competitive benefits package including:
Remote work providing flexible work/life balance
Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Competitive health benefits and new hire eligibility starts day-1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) ersity and inclusion day to participate and give back to our local communities
And so much more!
#LI-NMB
#LI-Remote
For full-time positions, Kaplan has two Salary Grades, this position is a position is a Salary Grade A: $31,200 to $78,600. Actual compensation for this role is determined by several factors including but not limited to job level, candidate’s skills, experience, and education, among other factors determined by the business.
Location
Remote/Nationwide, USA
Additional Locations
Employee Type
Employee
Job Functional Area
Sales
Business Unit
00092 Kaplan Health
At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.
Diversity & Inclusion Statement:
Kaplan is committed to cultivating an inclusive workplace that values ersity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that ersity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.
Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.
Kaplan is a drug-free workplace and complies with applicable laws.
Netlify is hiring a remote Strategic Customer Success Manager (UK). This is a full-time position that can be done remotely anywhere in the United Kingdom.
Netlify - All-in-one platform for automating modern web projects.
Poll Everywhere is hiring a remote Sr. Technical Support Specialist I. This is a full-time position that can be done remotely anywhere in the United States.
Poll Everywhere - Powering hybrid work and inclusive conversations.
Title: Account Manager, Mid-Market
Location: Remote USA, Canada
Type: Full Time
Workplace: remote
Category: Account Management
Remote USA / Remote Canada
Sales – Account Management
Full Time
Remote
Job Description:
Hey you! Want to work for one of the fastest growing SaaS companies in the world
We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.
Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. ??
So what are you waiting for? Apply today! Join 900+ global Docebians and change the way people learn.
Are you ready to be a part of the learning revolution?
About This Opportunity:
As an Account Manager at Docebo, you will be pivotal in driving the growth of our clients. Your role will involve managing and expanding a portfolio of mid-market accounts, helping ensure clients achieve their learning goals and business outcomes. You will act as one of the main points of contact for your clients, aligning closely with Customer Success Managers (CSMs) to support client needs and facilitate growth.
Key Responsibilities:
- Account Growth & Management
- Develop and execute growth plans for your book of business.
- Lead commercial processes to expand or modify customer usage of Docebo.
- Identify and penetrate into new use cases within client portfolios to expand Docebo’s footprint.
- Use empathy, curiosity, and innovative thinking to understand and meet customer needs.
- Customer Relationship
- Establish and maintain strong relationships with clients, understanding their business initiatives and goals.
- Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.
- Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.
- Data Management & Analysis
- Ensure all account-related data is current and accurately reflects the status of each account.
- Analyze data to drive strategic conversations and objectives with clients.
- Customer Success & Retention
- Increase customer satisfaction, loyalty, and retention by creating positive customer experiences.
- Achieve and exceed sales and retention targets consistently.
Requirements:
- 3+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company.
- Excellent organizational skills, with the ability to keep pipelines updated and organized.
- Strong communication and rapport-building skills, capable of leveraging technology for remote interactions.
- Agile and flexible, with the ability to problem-solve and adapt quickly.
- Impeccable negotiation skills and a consultative approach to client interactions.
- Ability to analyze data and make sound, timely decisions.
Hybrid Office Model ??
We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.
About Docebo
Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.
Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do – Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!
Docebo is an Equal Employment Opportunity employer. We are committed to ersity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
Any iniduals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations
(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
Title: Inside Account Executive, Auto
Remote
Full Time
Inside Sales
Experienced
Job Description:
#Remote
Who We Are:
NCC is a leader in providing award-winning software, credit and compliance solutions, and cutting-edge data to the automotive industry for over 30 years. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for iniduals who thrive in a high growth environment.
We seek a dynamic and experienced salesperson with a background in automotive sales and F&I experience to join our team and help us expand our market presence. As a National Credit Center/Promax Account Executive, you will drive sales and promote our innovative software solutions to automotive dealerships nationwide. Your primary focus will be upselling our software products to existing clients and, in some cases, acquiring new dealership accounts. You will leverage your automotive and F&I expertise to understand client needs, demonstrate the value of our solutions, and close sales.
What You’ll Do:
- Develop and execute a strategic sales plan to achieve sales targets and expand market share for National Credit Center and Promax Upsell software.
- Identify and qualify new sales opportunities within the automotive dealership market.
- Build and maintain strong relationships with key decision-makers in automotive dealerships, including General, Finance, and Sales Managers.
- Conduct in-depth product demonstrations and presentations to showcase the features and benefits of our software solutions.
- Collaborate with the marketing team to develop targeted campaigns and generate leads.
- Provide exceptional customer service and support to existing clients, ensuring satisfaction and retention.
- Stay informed about industry trends, competitive landscape, and emerging technologies to position our products effectively.
- Attend industry events, trade shows, and conferences to network and promote our software solutions.
- Maintain accurate and up-to-date records of sales activities, opportunities, and client interactions in the CRM system.
What You’ll Have:
- Proven experience in automotive sales, with a strong Finance & Insurance (F&I) background.
- Demonstrated success in software sales, preferably within the automotive industry.
- Excellent communication, negotiation, and presentation skills.
- Ability to build and maintain strong relationships with clients and stakeholders.
- Self-motivated, goal-oriented, and able to work independently and as part of a team.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel to meet with clients and attend industry events.
What We Offer:
- Competitive base salary with an attractive commission structure.
- Unlimited PTO
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) plan with company match.
- Professional development opportunities and continuous training.
- A supportive and dynamic work environment with opportunities for growth and advancement
Hiring Timeline:
- Recruiter Phone Screen
- Hiring Manager Video Interview
- Peer Interview
- Offer
We are an equal employment opportunity employer and a drug-free workplace.
What is Decentralized Masters?
Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. We give people the weapons to take back control over their financial future. By leveraging DeFi, we allow them to multiply their capital before it’s eaten by inflation and thrive in these uncertain times. We train customers with no prior crypto experience to become DeFi Masters with our custom made videos, live sessions, 1on1s with mentors, proprietary tools, research reports from our analysts and more. We want to create the biggest DeFi ecosystem that exists. The first step is to invade the market by creating the go-to DeFi educational platform.
Decentralized Masters has now grown to 80+ full-time employees in early 2024 and will end the year at 120+ full-time employees. Its record-breaking growth is being noticed across continents, with a potential unicorn status in the next couple of years. It is a bootstrapped & profitable company targeting $50m in revenue in 2024.
Check us out here:
- Website
- Trustpilot
- Entrepreneur
What will you be doing?
Members Success
Take responsibility for the success of 200 students per month through cohort teaching models on the following KPIs:
- Methodically educate customers on our platform by answering questions via email, text or in Q&A sections in Circle and explaining complex crypto concepts in a simplistic manner
- Make sure your assigned customers have been communicated with no longer than 14 days
- Conduct Weekly Analysis of SMS and Email Response Rates
- Continuously follow up with customers to ensure success, keeping the end goal in mind
- Help customers setup Ledgers
- Co-lead Q&A Live Sessions for Accelerator customers
- Actively promote the company culture and customer obsession by answering questions, commenting on posts, helping with requests while maintaining a friendly and professional demeanor
Mentoring and Education
- Become a rockstar in the DeFi Accelerator community
- Monitor Community chat of DeFi Accelerator community
- Manage Accelerator community, curate the circle channels, the support email
- Attend the Accelerator Q&A and Live Step Sessions for potential backups when needed
- Take 1on1 calls with customers to help them learn and succeed in DeFi
Research
- Use various tools to track, communicate and gain valuable statistics for department needs
- Share your knowledge of DeFi, DeFi products, crypto communities, and knowledge of decentralized finance products
- Conduct research for various crypto trends and projects and present it in easy to read, ELI5 way
Other Keys
- Ensure support for each members needs (requests, answer questions, take action)
- Improve the customer journey and delivery (tweak the process)
- Actively participate and add value in team and company meetings
- Build tech tools that improve our product value, and help customers in attaining their goals
- Flesh out the workflow process, adding improvements within each step of the way
Requirements
What will you bring?
- Must be able to work EST time zone.
- Professional English language skills
- 2 years experience in a customer success/service role
- Experience in fast paced environments
- Strong exposure in the DeFi community and social media presence
- Must be a user of DeFi
- Understanding of the crypto/blockchain space
- Excellent interpersonal skills
- Excellent emotional intelligence
- Excellent written and verbal communication skills in English and the ability to discuss and explain technical concepts, solutions and architectures in a simplified manner
- Extreme open-mindedness to new ideas with a mindset of continuous learning
Benefits
What do we offer you?
- Competitive salary package - $36k per year plus commissions with an earning potential of $40k+.
- Monthly commission from $500-$1500 based on performance, this number automatically grows as your assigned new members come to maturity after the initial 3-month period as it’s a 6-month program
- Ability to earn commissions - no ceiling to your earning potential
- Full time/40 hours a week
- Unlimited PTO
- Flexible work schedule
- Team off-sites
- Young & dynamic culture with team members across 22+ countries
- Fully Remote with a very supportive team. You have the ability to work from anywhere in the world!
Instructure is hiring a remote Digital Customer Representative. This is a full-time position that can be done remotely anywhere in Philippines.
Instructure - Makes software that makes people smarter.
Casa is looking to hire a Customer Success Rep to join their team. This is a full-time position that can be done remotely anywhere in Canada, or the United States.
In-Home Care Admin Coordinator
Location: Remote – USA
Job Description:
Clover is reinventing health insurance by working to keep people healthier.
Clover is a Medicare Advantage plan working to develop strong member relationships which help us drive better outcomes for our members in living their best lives. We rely on the strength of our enrollment teams to ensure that Clover Health’s most medical complex members who would benefit from our In-home Primary Care (“house calls”) program are enrolled.Our In Home Primary Care program is designed to improve care and outcomes for our members with multiple chronic conditions, advanced illness, and limited life expectancy. Clover wants to take accountability for these members’ healthcare journeys and provide high-quality personalized care that is consistent with their values and preferences. In many cases, these members do not have reliable and committed health care providers; they rarely have providers who are willing and able to provide care directly in the home. Clover’s commitment to our members’ health has only increased during the coronavirus pandemic, as many outpatient medical practices have closed. The need for our In-home Primary Care program is greater than ever.
As In-Home Care Admin Coordinator, you will:
-
- Answer member calls, demonstrating our value of caring as you work to assist members and escalate appropriately based on protocols for emergent, urgent and non-urgent calls.
-
- Receive inbound warm transfers from other Clover teams and assist with new patient registration and scheduling in our EHR platform.
-
- Assist with non-clinical care coordination such as scheduling specialist appointments and transportation.
-
- Provide admin support to clinicians (faxing, scanning) and practice operations (mail merges, folder stuffing.)
-
- Assist with referral/authorization requirements and identification to ensure timely care.
-
- Release medical records as requested to other facilities and provider groups.
- Completes documentation for compliance and regulatory needs.
You will love this job if:
-
- You have a genuine passion for helping people.
-
- You can be performance oriented and strive to be exceptional at your job.
-
- You are highly organized, efficient and demonstrate superior attention to details.
- You are nimble, and comfortable working in a constantly evolving environment. You embrace ambiguity and speed while maintaining a bias towards action.
You should get in touch if:
-
- You have a High School Diploma and/or GED.
-
- You have excellent customer service and communication skills (verbal and written).
-
- You have direct experience working in the healthcare setting, bonus points if in an ambulatory/outpatient practice.
-
- You are familiar with front.
-
- You have strong administrative and computer skills, especially Google Apps (Mail, Calendar, Sheets, etc.).
-
- You have experience working with an EHR and/or Salesforce.
#LI-Remote
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we’ve created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven iniduals with erse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility.
VideoAmp is hiring a remote Senior Client Success Manager. This is a full-time position that can be done remotely anywhere in the United States.
VideoAmp - Measurement & optimization for data-driven advertising.
Automattic is hiring a remote Happiness Engineer – Customer Support & Success. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Automattic - We are passionate about making the web a better place.
Customer Experience Specialist – Customer Support
Remote – United States only
Customer Success Team
Full-time
Remote
Meeting Tomorrow is a 20-year-old company with a growing team of 85 friendly employees. We’re headquartered in Chicago, with 80% percent of our team working remotely in cities all over the country. We produce in-person, hybrid, and virtual events and rent equipment that brings people together. Our clients range from Fortune 500 companies to small businesses, and we pride ourselves on providing the best customer experience in the events industry. We offer the greatest coworkers you’ll find anywhere, great benefits, and the opportunity to work in a dynamic, team-oriented, entrepreneurial environment. We can’t wait to meet you!
The opportunity:
The Customer Experience Specialist (CXS) role at Meeting Tomorrow is responsible for ensuring every customer, prospective or current, that reaches out to Meeting Tomorrow is provided with exceptional service. The goal of the CXS is to ensure everyone who reaches out to Meeting Tomorrow is able to reach someone who is helpful, kind and prioritizes their needs and that they leave that interaction with a positive experience and have been helped in a manner that aligns with Meeting Tomorrow’s customer service philosophy.
We have 100+ current and potential customers reaching out every day via phone call, email and/or chat and we want to have a CXS immediately available to assist them and provide excellent customer service. The nature of their outreach may be to inquire about our services or during their event or rental for assistance or any point in between.
The required hours for this position are Monday – Friday 9 am to 5 pm PST, with flexibility to support evening and weekend events as needed.
Main responsibilities include:
•Manage and oversee all live event issues and support, including troubleshooting technical support calls with technicians for AV equipment, with clients for technology equipment, and attendees with virtual platforms
•Document all event issues and changes, steps to resolution, and communication with clients and vendors
•Welcome potential customers to Meeting Tomorrow and understand their needs to determine if their needs fall within our scope of services
•Process incoming sales inquiries by creating opportunities in our CRM (NetSuite) and routing callers to the appropriate person
•Provide administrative support to the sales team including order entry, research, contract assistance
•Complete a high volume of tasks each day by staying organized and efficient
•Ensure every person who reaches out to Meeting Tomorrow via phone, email, and texting receives a timely and attentive response and support and that all reasonable actions are taken to resolve questions and issues
Who we need:
The perfect fit for this position is someone who loves helping people, builds trust quickly, communicates clearly, and welcomes tough challenges. People describe you as:
A team player. You work better as part of a team and love getting to know people and care about the needs of others. Adaptable and Fast. You’re used to working in a high call volume role, you welcome change, and can quickly change priorities when needed.
Great Communicator. You listen well, can work with different communication styles, and can be direct and clear.
Organized and detail-oriented. With a high volume of clients, it’s important that you’re able to multitask and stay organized with all the different moving parts.
Problem Solver & Conflict Resolution. You can use logical reasoning and effective solutions to identify, analyze, and resolve problems.
Good Time Management. You’re able to juggle competing priorities and manage workload efficiently.
What you’ll accomplish:
Within 1 month you’ll:
•Become proficient in our CRM system, Netsuite.
•Understand and be able to navigate all the tools you will need to be successful in thisrole, including training on how our teams work together, our processes, and team resources.
•Feel confident answering all inbound calls and emails and making outbound calls related to sales inquiries.
•Meet with current members of the team inidually to gather learnings to implement in your role.
•Complete 50 tasks a day related to processing web leads and live events.
•Complete 5 real-time issues with autonomy.
•Have a clear understanding of MT’s products and services.
Within 3 months, you’ll:
•Have proficiency of the role and multitask responsibilities with autonomy.
•Have confidence answering phone calls from clients and vendors and have that success reflected in response rate (up to 30 calls a day answered within 20 seconds)
•Complete tasks and event confirmations with autonomy (30+ tasks a day)
•Build trust with potential clients through your first interactions with them.
•Respond to web leads assigned to you within an hour.
Within 6 months you’ll:
•See growth and proficiency in your case-resolution skills through call monitoring and coaching.
•Complete projects to improve the efficiency and effectiveness of the team; we are constantly reevaluating our processes and want your input.
•Demonstrate an aptitude for problem-solving and multitasking responsibilities.
•Be an expert on MT’s products and services when handling inbound opportunities and web leads.
•Be receiving positive feedback and high satisfaction scores from your teammates.
$41,001 – $51,251 a year
The above range is the starting salary range for this role. The final starting salary is based on inidual experience and how closely it translates to the role. Once in the role, we offer annual merit increases based on performance.
At Meeting Tomorrow, our mission is to foster a culture of respect and affection. We embrace our differences and are committed to having a erse, equitable, and inclusive environment. We’re an Equal Opportunity Employer that believes in second chances and strongly encourage BIPOC, women, LGBTQIA, veterans, persons with disabilities, formerly incarcerated and all other iniduals to apply.
Our benefits include: full medical coverage (health, vision, dental, short term disability and life insurance), PTO and 9 paid holidays, annual profit-sharing bonus, 100% charitable giving match, employer match 401k with subsidized brokerage fees, gym membership reimbursement, employee-led social action teams, fully paid parental leave, paid bereavement leave and fun social gatherings!
What makes Meeting Tomorrow’s culture so special is the people, and we look for candidates who are a match for our company’s core values: commitment, kindness and humility. If those words describe you and you see yourself in this posting, you’re ready to apply!
Scribd is hiring a remote Data Analyst, Customer Support. This is a full-time position that can be done remotely anywhere in Canada or the United States.
Scribd - Read books, audiobooks, and more.
AgencyAnalytics is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Canada.
AgencyAnalytics - All-in-one client reporting tool built for marketing agencies.
Signal is hiring a remote Technical Support Specialist. This is a full-time contract position that can be done remotely anywhere in the United States.
Signal - Making private communication simple.
Title: Tier 2 Customer Support Representative
Location: Remote
Job Description:
About the Company:
Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.
The name “Ambient” embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.
Summary:
As a Tier 2 Multifamily Customer Support Representative, you will play a vital role in resolving complex customer issues, identifying broader system challenges, and creating knowledge resources. You will also be responsible for escalating intricate issues according to established procedures. We are looking for a motivated inidual who is passionate about helping others and continuously strives to elevate the customer experience.
Main Duties & Responsibilities:
-
- Case Management & Channel Support: Collaborate with your team to ensure seamless coverage across all support channels. Oversee customer cases and incoming calls, ensuring smooth and timely escalations between support tiers.
-
- Remote Servicing: Provide efficient, remote assistance to external customers, including seamless replacement of hardware as needed.
-
- Defects and Problem Management: Identify and document recurring issues raised by the Support Team by creating detailed problem tickets. Collaborate with the R&D team to address these issues through regular communication, including issues on the Defect Board and R&D Sync meetings.
- Agent Workflow Optimization: Continuously seek opportunities to streamline agent workflows for case management. Identify areas for improvement, establish best practices to enhance efficiency, and provide training to team members on these workflows.
Key Success Characteristics:
-
- passionate advocate for improving the customer experience.
-
- Adaptable to evolving processes and products, with a continuous drive to learn and contribute ideas.
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- Strong team player who prioritizes collaboration and effective communication.
-
- Capable of thriving in a dynamic, fast-paced environment with shifting requirements.
-
- Exercises sound judgment within established procedures to create effective resolutions and action plans.
-
- Highly attentive to detail and dedicated to managing issues through full resolution.
-
- Familiarity with CRM and ticketing systems, especially Salesforce Service Cloud.
- Strong organizational and time management skills, with excellent written and verbal communication.
Required Qualifications:
-
- 1-2 years of experience in technical support within the high-tech or consumer electronics industries.
-
- A high school diploma with relevant work experience in high-tech or consumer electronics or an associate degree is preferred.
Working Conditions & Requirements
-
- Consistent and reliable attendance is essential.
-
- Ability to sit or stand at a desk for an 8-hour shift, perform computer-based work, and participate in virtual meetings.
- Quiet work environment with minimal background noise or interruptions.
-
- Internet access with minimum download speeds of 100 Mbps.
-
- Occasional travel may be required for business purposes (by car, air, or other means).
-
- Flexibility to work assigned shifts within the hours of 7 am to 7 pm MST.
Please note: Ambient, Inc. reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.
Title: Customer Care Advocate (Weekends – 20 hours/week)
Location: Chicago, IL | Remote US
Job Description:
Boldly innovating to create trusted solutions that detect, predict, and prevent disease.
Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care.Join Us Now!
At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.
About This Role
The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.
Responsibilities:?
-
- Answer inbound calls in our Contact Center
-
- Provide an estimate of the potential patient responsibility based upon the benefits coverage
-
- Make outbound phone calls to patients to discuss payment options
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- Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
-
- Update records with complete patient and insurance information
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- Assist and cross train in other departments as business needs dictate during critical times
-
- Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
-
- Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
-
- Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
-
- Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
-
- Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
-
- Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
-
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
Required Qualifications:
-
- High school diploma or equivalent
-
- 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
-
- Experience working in a high-volume Contact Center environment
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- Proficient with Microsoft Office, virtual communication tools – especially Outlook, Teams; Word, Excel and PowerPoint preferred
-
- Strong verbal and written communication skills
-
- Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
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- Strong evidence of great customer service via phone, e-mail, fax or web modalities
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- Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
-
- Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures
Preferred Qualifications
-
- Bachelor’s Degree or relevant experience
-
- Experience with health insurance, benefits investigations, and reimbursement
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- Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
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- Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired
#LI-WB-1
#LI-RemoteActual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$38,300—$53,100 USD
As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.Tackle is hiring a remote Manager, Customer Success & Account Management. This is a full-time position that can be done remotely anywhere in Canada or the United States.
Tackle - Enterprise cloud commerce.
Percona is hiring a remote Customer Success Manager (GTM). This is a full-time position that can be done remotely anywhere in Americas.
Percona - Keeping open source open.
Operations Specialist, Ready To Hire (Remote)
locations
United States
time type
Full time
job requisition id
R2024-841
We believe in the power and joy of learning
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values ersity, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive and erse workplace is absolutely essential to the success of our company and our learners, as well as our inidual well-being. We recognize the value of erse perspectives in everything we do and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-ersity/.
The Operations Specialist will play a vital role by serving as the operational point person who helps develop processes to ensure Ready To Hire students/trainees navigate their online studies and on-site training successfully. This role proactively sets up accounts, monitors student enrollment, progress, implementation of early intervention strategies, and touchpoint processes to increase student persistence, success and completion; and ultimate success in passing the certification exam related to their program of study, when applicable. They will be responsible for all reporting and tracking of marketing and recruitment information.
What you’ll do here:
Responsible for working with students and departments to ensure complete satisfaction including:
- Ensuring processes and flows allow for easy access and enrollment to the program
- Addressing questions or concerns from students and Instructors
- Maintaining appropriate documentation of all academic and enrollment documents
- Conduct outreach to at-risk iniduals
- Work closely with Ready To Hire team, Instructors and our Customer Success Manager to ensure student’s needs are addressed satisfactorily
- Create and enhance procedures/processes used in the student journey from enrollment through retention
- Assist with reporting for client/employer partners
- Leverage technology to systematize the student/client employer journey
- Work with peers on a team and both internal and external internal team members directly
- Work collaboratively with colleagues to assist with enrollment in training programs, identification of inquiries and issues, student completion and retention rates, and reporting metrics that drive the business
- Work to ensure high student placement/job outcomes with employer partners
- Proactively identifying themes and developing scalable solutions such as updates to standard operating procedures (SOP), knowledgebase, outbound communications, and proposals to adapt policies and guidelines to better meet student needs
- Completes other duties as assigned
Skills You’ll Need Here:
Basic:
- BA/BS or equivalent work experience and a proven, successful track record in a detail-oriented position.
- Minimum of two years of successful operations or customer service experience.
- Values and appreciates ersity of thought; able to work with erse audiences both internally and externally.
- Highly flexible and adaptable to change.
- High energy and good communication skills both written and verbal.
- Demonstrated understanding of applied computer technology.
- Comfortable using technology in performing routine job tasks and for product demonstration purposes.
- Outstanding organizational and time management skills.
- Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
Preferred:
- Experience working with adult learners and non-traditional students.
- Proficiency in managing relationships within and outside one’s own department.
- Driven to succeed and yearning to make impact.
Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.
Cengage Group is committed to providing reasonable accommodations for qualified iniduals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1 (617) 289-7917.
About Cengage Group
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Inidual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$21.25 – $34.50 USD
Title: Customer Service Operations Supervisor
Location: Remote
Job Description:
Garner’s mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.
The Role
We’re seeking an experienced, full-time Customer Service Supervisor to lead a team of Associates and Senior Associates within our fast-growing, member-focused Concierge team. The role is focused on delivering a best-in-class member experience by digitally engaging to help members find the right healthcare for their needs. This role reports to the Vice President of Concierge.
Concierge serves as the voice of Garner, so you should be passionate about customer service and helping people solve their problems, and translating that to larger-scale preventive solutions. In this role, you will become an expert on Garner’s product, standards, and the needs of our members. You will lead a team of Associates who serve as the first line of support for members. In your role as Supervisor, you will manage your team to better quality outcomes, ensure we hit our operating metrics, serve as an escalation point for complex member issues, and identify trends that inform continuous improvement.
To ensure we have coverage for Garner users, the Customer Service Supervisor will be on call during business hours as needed. Current service operates weekdays during East Coast business hours, though that may change in the future as needs dictate. Garner is headquartered in NYC, but this position is remote.
Responsibilities will include:
- Delivering exceptional service to our members on the most complex tickets via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider
- Overseeing the overall performance of Concierge Associates’ quality and efficiency and ensuring all key performance metrics are being met
- Championing high quality member interactions by reviewing work regularly and providing thoughtful, strategic coaching that empowers team members to grow
- Cultivating growth with personalized performance plans and mentorship for direct reports, fueling each team member’s professional journey
- Ensuring we are properly staffed and responding to members in a timely manner according to our staffing plans
- Distilling gaps in complex or escalated member interactions and synthesizing them in a clear manner to internal stakeholders
- Staying and keeping your team close to workflow and policy changes in a rapidly changing work environment to ensure members are receiving accurate responses
- Identifying trends in team performance and translating that to actionable feedback recommendations
- Maintaining detail-oriented working knowledge of employer health benefits and insurance
- Being a subject matter expert in member-facing issues
Ideal candidate has:
- Minimum of 3 years relevant experience with increasing levels of responsibility in a customer support or operations role
- A passion for helping people solve their problems, with an ability to think creatively and empathetically while staying calm under pressure
- A desire to work in a rapidly evolving startup environment
- A high level of process-orientation, digital organization, and resourcefulness
- Managing a team and driving excellent results
- Strong time management and organizational skills
- A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
- Experience working in a rapidly evolving startup environment
- A desire to be a part of our mission to improve the U.S. healthcare system
What we look for at Garner:
- Mission First: Our mission is to transform our healthcare system, delivering high quality and affordable care to all. Everything else is secondary.
- Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones.
- Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as iniduals—even when uncomfortable. Many companies talk about these values. We live them.
- Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It’s also more fun that way.
The target salary range for this position is: $80,000 – $90,000. Inidual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation this role is eligible to participate in our equity incentive and competitive benefits plans.
Garner Health is proud to be an Equal Employment Opportunity employer and values ersity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Garner Health is committed to providing accommodations for qualified iniduals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Beware of job scam fraudsters! Our recruiters use getgarner.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a Garner recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to [email protected]
- Input data into database software accurately and efficiently.
- Verify accuracy of data inputted and perform basic data audits.
- Assist in maintaining data integrity and security.
- Support senior data specialists in data management projects.
- High school diploma or equivalent; some college preferred.
- Proficiency with Microsoft Office Suite, especially Excel.
- Strong typing and data entry skills.
- Detail-oriented with a focus on accuracy.
Forward a copy of your Current Resume to [email protected]m Asap
Please mention the word HELPED when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.Salary and compensation
$60,000 — $80,000/yearBenefits
💰 401(k)
🚑 Medical insurance
🏖 Paid time off
Customer Service Specialist
Fully Remote • OH
Job Type
Part-time
Description
Headquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a erse range of iniduals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic iniduals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.
At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of iniduals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission.
What’s Next?
To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response.
Requirements
- Ohio residence preferred
- Must be a self-starter
- Must demonstrate a passion for providing outstanding service
- Must maintain composure across a variety of customer and peer interactions
- Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
- Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting
- Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
- Ability to remain calm under pressure in a fast-paced contact center environment
- Ability to remain calm while taking back-to-back calls
- Ability to show empathy for those that may be frustrated or anxious
- Ability to pay attention to detail and multitask while navigating through multiple programs and information
- Ability to use a computer quickly and accurately
- Must possess the ability to remain poised in high stress situations
- Must be willing to conquer goals and challenges
- Must type at least 30 WPM
- Ability to be flexible and handle changes efficiently
- Must be proficient in Excel, Word and Outlook Office products
Additional Requirements
- Must pass a criminal background check paid for by us (Direct Interactions)
- Legally able to work in the United States
- Must be a current resident living in the United States
- Must have at least a high school diploma or equivalent
Job Details (what you will be doing)
- Process, navigate and research unemployment insurance claims
- Answer incoming calls via computer software and assist customers with complex issues regrading their specific situation
- Research information in databases to resolve complex customer issues
- Maintain composure in escalated situations
- Operate accurately and efficiently in a fast-paced environment
- Handle multiple responsibilities at one time
Training
- Training is done virtually and will consist of virtual instructor led and self-paced learning
- You must first attend a mandatory orientation session
- Orientation, training & nesting spans across 9 days and is all paid
- 100% attendance is required in all phases of the on-boarding process (orientation, training & nesting are mandatory
Orientation/Training Schedule
Orientation
Date and Time: Tuesday November 19, 2024 12pm EST (1 hour session)
Training Dates week 1
Day 1: Wednesday November 20, 2024 Time: 10am EST -5pm EST
Day 2: Thursday November 21, 2024 Time: 10am EST -5pm EST
Day 3: Friday November 22, 2024 Time: 10am EST -5pm EST
Day 4: Monday November 25, 2024 Time: 10am EST -5pm EST
Day 5: Tuesday November 26, 2024 Time: 10am EST -5pm EST
Training Dates week 2
Day 6: Wednesday November 27, 2024 Time: 8am -5pm EST
Day 7: Friday November 29, 2024 Time: 8am -5pm EST
Day 8: Monday December 2, 2024 Time: 8am -5pm EST
(More information about the times of the 2nd week of training will be discussed in class)
*we are letting you know beforehand what a training schedule may look like
Shifts
- Agents must be available to work at least 20 hours per week within the hours of operation noted below
Hours of operation for the client
Monday- Friday 8:00 am to 5:00 pm EST
- At least 20 hours per week are required (you select when you can work with the exception of Monday)
- This role is considered part time with the opportunity for full time, based on business needs
**8 HOURS WORKED ARE REQUIRED EVERY MONDAY NO EXCEPTIONS**
if a holiday falls on a Monday, the 8 hours become mandatory on the following Tuesday
Pay Rate
- $15.00 per hour plus benefits and performances bonuses
- This is a W2 (employee) position
- We are paid biweekly via direct deposit
- All mandatory events are paid (orientation, training & nesting)
Employee Benefits
- Accrued paid time Off (PTO)
- Sick time
- Health and Medical/Dental insurance plans are available after 60 days worked
Technical Requirements
- Desktop or laptop; Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
- Operating system – Windows 10 or higher
- Your computer must have at least 8GB of RAM installed and a Processor speed of 2.00GHz or higher
- US based Internet service provider (ISP)
- High-speed Internet via hard wired ethernet connection, no Wi-Fi, satellite or cellular hotspot or cellular internet
- USB wired headset with noise-canceling microphone
- A smart phone that is less than 3 years old that you are able to install our required software on for multifactor authentication (used for our programs authentication process and not for work)
- Must have an operational web cam
- A second monitor is not required, but strongly recommended
*If you are selected, your offer is contingent upon successfully completing and passing a background check and a technical assessment of your PC performed by our IT team.
Currently, Apple computers or tablets (Mac laptop, iPads or desktops), Windows Mini PCs/streaming laptops, Chromebook, and Android systems are NOT compatible with any of our client’s software.
*There are NEVER any fees associated with applying or working for Direct Interactions.
THIS OPPORTUNITY IS NOT AVAILABLE IN CALIFORNIA, WASHINGTON, ILLINOIS, CONNECTICUT OR NEW YORK AT THIS TIME
Salary Description
15.00
Customer Care Representative, Part-Time
Job Details
Remote Type
Fully Remote
Salary Range
$20.00 – $20.00 Hourly
Description
Customer Care Representative, Part-Time
If you’re looking for an enjoyable place to work that values your ideas, encourages your growth, rewards you for your excellence, and prioritizes work-life harmony, join us!
Who We Are
Our founder, Louise Hay, had one wish – to help people improve the quality of their life. Her desire underscores everything we do for our customers, our authors, and our employees. As the largest publisher of personal development books, events & courses we offer a erse range of products and resources that empower, educate, and inspire. We know that the words we publish can have a deep, lasting impact on peoples lives and we’re dedicated to using our talents to support positive change in the world by helping all people grow in mind, body, and spirit. We love what we do, and we hope you will too.
Position Summary
Our Customer Care department is looking for a part-time skilled technical support inidual to join our team! The ideal candidate brings a positive attitude, thrives on challenges, is solution-driven, and is experienced in providing direct-to-consumer and technical support.
Responsibilities and Expertise
- Provide dynamic customer support through erse channels including email, live chat, and phones
- Serve as a Zendesk automation power-user, proficient in designing and implementing automated solutions to enhance efficiency, responsiveness, and overall effectiveness in customer support operations.
- Adapt to the evolving landscape of customer interactions, going beyond routine processes to address complex issues
- Demonstrate flexibility and adaptability by engaging in dynamic tasks and collaborating across departments to resolve issues efficiently.
- Utilize various tools and features, including AI assistants and external applications, to enhance both agent and customer experiences in an omnichannel environment.
- Embrace the challenge of becoming a product specialist for various product lines, acquiring technical expertise, and handling escalated situations with empathy and precision.
- Maintain satisfaction levels while providing exceptional service to a large volume of calls, emails, and live chats.
- Keep accurate records of all customer interactions and transactions by recording details.
- Manage sensitive payment processing information with utmost discretion, ensuring the accurate and secure processing of orders, refunds, exchanges, and cancellations in compliance with stringent security protocols
- Troubleshoot and resolve technical issues.
- Communicate and report user feedback to department management, actively contributing to the enhancement of the overall customer experience.
- Follow and maintain company standards, policies, and procedures during all customer interactions.
- Showcase a dedication to ongoing learning and growth, challenging and surpassing outdated stereotypes linked to traditional customer service roles.
- Achieve and surpass inidual as well as team objectives in both sales and service performance.
- Follows and occasionally creates/edits Standard Operating Procedures including, but not limited to, Web Security, GDPR and CCPA related processes, inventory and fulfillment processes, payments processes, etc.
- Performs a variety of administrative duties in support of own projects and customer care/web/marketing teams.
- Supports any additional requests for new projects and evolves with the digital marketplace.
Skills, Knowledge & Abilities
- Zendesk proficiency, with working knowledge of workflow configuration, trigger setup, and macro creation for streamlined customer support.
- Accomplished customer service professional, skilled in handling erse inquiries with a proven record of excellence.
- Tech-savvy and adaptable with a positive, friendly demeanor
- Strong verbal and written communication
- Maintains composure in high-pressure situations
- Self-motivated team player, excelling in independent or collaborative settings.
- Exceptional listening skills, providing swift and effective solutions to customer needs.
- Advanced troubleshooting skills, approaching challenges with a persistent, solutions-oriented mindset.
- Efficient multitasker, prioritizing responsibilities for timely issue resolution.
- Committed to problem-solving excellence and critical thinking in addressing complex challenges.
- Proficient in managing high chat and email volumes with efficiency and quality.
- Detail-oriented with expertise in processing orders, refunds, exchanges, and cancellations accurately.
- Team-focused achiever, fostering positive collaboration and contributing to shared goals.
- Skilled in browser-based phone systems, ticketing, and live chat platforms for seamless communication.
- Comfortable working in the mind-body-spirit genre
Education and/or Experience
- High school diploma
- 2+ years of prior work experience with online web customer support via voice software, email ticketing system, live chat, and other CRM systems
- 1+ years of experience in technical support and troubleshooting.
- Prior experience working remotely
- Prior experience in Zendesk Talk, Live Chat, and Support Ticketing system
- Prior experience in Digital Media Support (troubleshooting online courses, memberships/subscriptions, media sales, video streaming, and audio downloads)
The tentative work schedule for this part-time position is Monday through Friday, from 9:00 AM to 2:00 PM Pacific Standard Time.
Why Should You Apply?
- Remote
- Meaningful Work
- Flexible Work Week
- Great Benefits
Benefits
- Up to 3 weeks per year of Paid Time Off (PTO)
- Eligible for up to 9 paid holidays, a floating holiday, and 4 Winter Break days.
- 401(k) with up to 6% company match after 1 year.
Embracing Diversity & EEO
Hay House is committed to having a erse workforce that embodies and reflects the ersity of our global community. As part of this commitment to equitable opportunity and inclusion, we strongly encourage applications from all iniduals inclusive of all genders, ethnicities, abilities, sexual orientations, ages, socio-economic backgrounds, religions, and beliefs.
Additional Information
Hay House participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees
Customer Service Support Representative – Chinese Speaking, DentaQuest
U.S. Employees (Remote)
Full time
job requisition id
JR00103923
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of iniduals, families and communities around the world.
DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and iniduals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.
Location: We support US flexible working arrangements in the contiguous 48 states.
At Sun Life, we look for optimistic people who want to make life brighter for ourClients.We understand the value of erse cultures, perspectives, and identities, and want you to bring your full and authentic self to work.Every day,you’ll be empowered and challengedbyworking withdynamic colleaguesto find new and innovative ways to make Sun Life the best benefits company in America.
The opportunity:
The Customer Service Representative interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services. The CSR must project a professional company image and provide excellent customer service by corresponding with customers via any of customer contact channels.LOOKING FOR CHINESE SPEAKING CANDIDATES
How you will contribute:
- Responds to customer inquiries in a courteous and professional manner.
- Researches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.
- Thoroughly and completely document all customer interactions.
- Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
- Provides direction on the usage and benefits of self-service tools.
- Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
- Appropriately routes inquiries to the necessary departments or iniduals when resolution of the inquiry is beyond the span of control of this role.
- Meets or exceeds inidual, department, and client specific goals.
- Contributes to the success of the organization by suggesting ways to improve the service delivery processes.
What you will bring with you:
- High School Diploma or Equivalent.
- 2 years of experience in a high-volume customer service environment.
- Proven professional verbal and written communication skills.
- Ability to efficiently operate a computer and knowledge of Microsoft Office applications.
- Strong organizational skills and attention to detail.
- Ability to work alone and with a team.
- Ability to learn quickly and adapt to a fast-paced production environment.
- Cooperative, professional and effective interaction skills with co-workers, company staff and visitors.
- Critical thinking and problem-solving skills.
- Ability to tolerate repetitive work without compromising accuracy and service levels.
- Required to attend additional training as requested/deemed necessary.
Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents ersity in all forms. If you think you might thrive in this setting, we would love to hear from you.
Not ready to apply yet but want to stay in touch? Join our talent community (https://pages.beamery.com/sunlifecareers/page/join-us-canada) to stay connected until the time is right for you!
Life is brighter when you work at Sun Life
- Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
- Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
- A flexible work environment with a friendly, caring, collaborative and inclusive culture
- Great Place to Work® Certified in Canada and the U.S.
- Named as a “Top 10” employer by the Boston Globe’s “Top Places to Work” two years running
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a California resident, the salary range for this position is:
- Southern region: $41,100 – 58,380 annually
- Northern region: $43,900 – 62,380 annually
If you are a Colorado or Nevada resident, the salary range for this position is $37,200 – 52,800 annually.
If you are a Connecticut or Maryland resident, the salary range for this position is $39,000 – 44,550 annually If you are Washington or Rhode Island resident, the salary range for this position is $41,100 – 58,380 annually If you are a New York resident, the salary range for this position is $43,900 – 62,380 annually We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on inidual and business performance as well as a broad range of competitive benefits. Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, erse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and inidual needs.Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified iniduals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and inidual needs.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
Job Category:
Call Centre
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Bitrefill is looking to hire a Customer Happiness Agent to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Kennst du schon die hey contact heroes?
Noch nicht? Dann wird’s Zeit!
Steig‘ ein bei der Nummer eins der “work at home”-Dienstleister am Markt und werde auch du ein Hero!
Du suchst einen sicheren Job, den du 100% im Home-Office ausüben kannst, am besten noch mit vielen attraktiven Mitarbeiter-Benefits, die weit über die Standards hinausgehen?
Wenn von deiner Seite aus auch noch Kommunikation und Empathie zu deinen Stärken zählen und du Spaß hast, Kunden glücklich zu machen, dann solltest du eines jetzt tun: Dich jetzt bei uns bewerben!
Wir sind ein junges, dynamisches und schnell wachsendes Unternehmen im Bereich Customer Service. Das Besondere an uns: hey contact heroes“ steht für 100% agiles Arbeiten.
Das heißt, bei uns gibt es keinen festen Arbeitsort. Alle Mitarbeiter*innen arbeiten ausschließlich im Home-Office. Unsere Mission ist es hierbei, unsere Auftraggeber in ihrem Segment zum Marktführer aufsteigen zu lassen. Was uns dabei zugutekommt: viel Engagement, Leidenschaft, flexible Ressourcen, langjähriges Fachwissen und unsere internationale Teamstruktur.
Jetzt fehlst nur noch du in unserem Team!
Bist du bereit ein Hero zu werden? Du brennst für guten Service? Und Du hast Lust auf Inbound-Sales? Dann komm jetzt in unser Team!
Aufgaben
Deine Mission:
- Zu deinen Aufgaben gehören allgemeine Produktberatung, Verkauf und iniduelle Beratung zu den Angeboten & Dienstleistungen unserer Auftraggeber,
- Betreuung von Neu- und Bestandskunden sowie Bedarfsermittlung zu den Produkten,
- Du übernimmst auch den aktiven Verkauf von zusätzlichen Leistungen & Produkten im Inbound,
- Bearbeitung eingehender Anrufe & E-Mails,
- Als Hero bist du der erste Ansprechpartner für die Kunden unserer Auftraggeber.
Qualifikation
- Eine abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation,
- Du hast nachweisbare Vorerfahrung im Kundenservice,
- Sehr gute Deutschkenntnisse (mündlich und schriftlich – mind. C1),
- Du bist sicher im Umgang mit dem PC und kannst mehrere Anwendungen gleichzeitig einsetzen,
- Du bist bereit im Schichtsystem zu arbeiten,
- Du stehst für ein freundliches Auftreten sowie eine respektvolle Kommunikation,
- Du liebst es, die verschiedenen Kundencharaktere glücklich zu machen,
- Voraussetzung für dich ist, im Home-Office zu arbeiten.
Benefits
- Dein Arbeitsplatz? Du arbeitest von Zuhause aus im Home-Office,
- Ein spannendes Projekt mit vielfältigen Aufgaben,
- Wir stellen dir die technischen Geräte für deinen Arbeitseinsatz,
- Monatliche zusätzliche Home-Office Pauschale,
- Eine steigende Vergütung, je nach Hero-Status,
- Eine digitale und sehr umfassende Einarbeitung in die Projekte,
- Einen wirklich abwechslungsreichen und vielfältigen Arbeitsalltag und eine attraktive Urlaubsstaffel,
- Viele Möglichkeit zur Weiterentwicklung und Ausbau deiner Fähigkeiten und Kenntnisse,
- Ein einzigartiges Benefit-Programm und eine wirklich sehr attraktive Mitarbeiterbeteiligung.
Bist Du startklar? Wir freuen uns auf Deine Bewerbung innerhalb der kommenden zwei Wochen!
Framework is hiring a remote B2B Support Specialist. This is a full-time position that can be done remotely anywhere in Canada or the United States.
Framework - We know consumer electronics can be better for you and for the planet.
Omada Health is hiring a remote Member Operations Supervisor. This is a part-time position that can be done remotely anywhere in the United States.
Omada Health - Inspiring and engaging people in lifelong health, one step at a time.
Smile.io is hiring a remote Technical Support Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
Smile.io - Easy-to-use loyalty programs for small businesses.
Title: Customer Service Representative
Location: United States
Job Description:
At Torrid we’re committed to cultivating a welcoming, inclusive and erse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of erse backgrounds and perspectives is fundamental to our success. In this role you’ll resolve customer issues and provide superior customer service to ensure return business. This position reports to the Customer Service Supervisor. Schedule: 100% remote, Sunday and Monday: 9:00 AM – 6:00 PM AND Tuesday – Thursday, 10:00 AM – 7:00 PM, Off on Friday and Saturday WHAT YOU’LL DO:
- Monitors phone queue to ensure proper coverage is maintained at all times.
- Utilizes exemplary writing skills to respond to customer emails, live chats, and social media inquiries.
- Uses product knowledge to suggest items to customers and properly inform them on product choice.
- Responds to all customer voice-mail messages and e-mails within a 24-hour period.
- Provides feedback to management regarding current customer service processes and procedures.
- Utilizes follow through skills to resolve outstanding customer questions and/or issues.
- Understands department procedures to properly inform customers of order status, product availability, and manage customer expectation.
- Completes daily administrative projects on time and correctly.
- Maintains all quality, productivity, reliability and sales performance standards.
WHAT YOU’LL NEED:
- Minimum of 1 year customer service experience in an online call center environment or equivalent.
- Excellent written and verbal communication skills.
- Strong computer skills (Word/Excel/Outlook); needs to be Internet savvy.
- Type at a minimum of 40 words per minute.
- Strong attention to detail, organizational and follow-up skills.
- Bilingual English/Spanish; fluent in writing, reading, speaking (preferred).
- Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays.
- Illustrates dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
WHAT YOU’LL GET:
- A culture where people are accepted and encouraged to be who they are.
- Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
- Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account
- Generous 50% employee discount and access to employee-only sales.
- Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
- Tuition reimbursement program
- Employee Assistance Program (EAP) – Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
- Discounts on entertainment tickets and more.
- Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
- You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.
Hourly Rate: $16.001/hr to $18.74/hr. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
Customer Care Advocate
Title: Customer Care Advocate
Location: United States
Job Description:
Pie’s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a erse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
The Customer Care Advocate is a key role for the Pie Claims team. In this role you will be responsible for handling intake and inquiry telephone calls for both our Workers’ Compensation and Commercial Auto lines of business. The Customer Care Advocate will be the first point of contact for our customers, resolve customer issues and concerns, and deliver industry leading customer service.
How You’ll Do It
- Provide responsive, timely, and relevant service to customers and claimant
-
- Handles intake and inquiry calls effectively with customers and cross-functional partners to provide excellent customer service.
- Maintains SLA’s set by Claims Operations team in a consistent and efficient manner.
- Works as a team member to handle: First Notice of Loss calls for Workers’ Compensation and Commercial Auto lines of business, customer questions, claim documentation and follow-up communication. In addition, may assist the Shared Services team with claims clerical work on an ad hoc basis.
- Maintain a high level of performance measured by traditional and contemporary call center performance indicators and behaviors.
- Model the behaviors and strategies necessary to successfully interact with and resolve issues for internal and external customers
-
- Applies Workers’ Compensation and Commercial Auto training and knowledge to intake and inquiry questions, handling concerns and working through production tasks.
- Build relationships with partners and internal teams to provide consistent, excellent communication with customers.
- Seek resolutions to issues while also anticipating ways in which to prevent future issues.
- Voices the customer’s needs and advocates for the customer and their perspective.
- Participate in ongoing training and on-boarding for personal growth and team collaboration
-
- Support the on-boarding and training of Pie’s newest hires and teams, including process training, feedback and assisting in building out resource and training material.
The Right Stuff
- A high school diploma or GED is required
-
- Some post secondary education, such as college coursework/certification/training is preferred.
- 1+ years experience in Customer Service or a Call Center is required.
- 1+ years of experience in Workers’ Comp and Comm Auto is preferred.
- Experience working with some of the following systems: G-Suite Tools, Salesforce, and Slack is desired
- Advanced customer service skills to deliver the best experience for all customers, both internal and external.
- Skillfully manage multiple systems, platforms, and tasks.
- Self-organized and able to ensure that things are taken care of for our policyholders and for Pie.
- Ability to collaborate and work well in a team environment.
- Adept in calmly defusing difficult situations.
- Ability to take a frustrated and unhappy policyholder or partner interaction and situation and turn it into one of mutual understanding, satisfaction, and even loyalty building.
- Proficient communication skills to build strong and lasting relationships.
Base Compensation Range
$19.25 – $23 USD
Compensation & Benefits
- Competitive cash compensation
- A piece of the pie (in the form of equity)
- Comprehensive health plans
- Generous PTO
- Future focused 401k match
- Generous parental and caregiver leave
- Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented inidual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.
Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.
Pie Insurance Announces $315 Million Series D Round of Funding
Built In honors Pie in its 2024 Best Places to Work Awards
Pie Insurance Named a Leading Place to Work in Colorado
#LI-REMOTE
#BI-REMOTE
Customer Support Operations Tools Lead
Remote (U.S.)
About the role
We are seeking a dynamic and experienced Tools Lead to join our team. This role will be responsible for the effective management, configuration, and optimization of our customer service technology tools to ensure seamless and efficient customer support operations. You will work closely with the customer service team leadership, product, engineering, IT, and vendors to deliver an exceptional customer service experience.
What you’ll do
Key Responsibilities
- Technology Tool Management: Oversee and manage the configuration, customization, and day-to-day operation of customer service technology tools:
- Zendesk – triggers, SLA setup, billing, and all other relevant functions
- Slack – keep workflows up and running and establish better reporting functionality for questions channels
- Ada – ensure continued functionality and improvement of declarative bot and testing for GAI bot.
- Own integration planning between third-party tools and Flex internal systems
- Work to increase functionality and drive efficiency for internal and BPO agents
- Stampbot – improve functionality and ensure consistent experience across all tickets
- Enterprise reporting – help maintain dashboards and reporting requests for CS and other depts
- New Tools – identify new tools that will increase efficiency and improve customer experience
- Technical Support: Provide technical support and troubleshooting for customer service tool-related issues, ensuring minimal downtime and disruptions
- EX: Email, phone, and chat functionality in Zendesk
- Data Analysis: Use data analytics to monitor and improve customer service performance, identify trends, and make data-driven decisions to enhance the customer experience
- Utilize existing reporting dashboards or request new functionality to identify tooling gaps
- Project Management: Lead projects related to technology tool updates, integrations, and customizations. Ensure projects are completed on time and within budget
- Manage inbound requests for tools improvements submitted by operations teams
- Training and Documentation: Function as the tools SME to assist with the development of training materials and documentation to educate team members on effective use of customer service technology tools. Provide training and ongoing support as needed
- Security and Compliance: Ensure that customer data is handled securely and in compliance with data privacy regulations. Implement best practices in data security and privacy
- Vendor Relationships: Facilitate relationships with technology vendors, participate in the negotiation of service agreements, and stay informed about product updates and developments
- Continuous Improvement: Proactively identify opportunities for improvement in customer service operations, and implement changes to enhance tooling and processes – including addition of new tools (or budget requests for such tools when necessary)
- Customer-Centric Approach: Collaborate with the Customer Success team to understand the customer journey and use technology tools to enhance customer satisfaction
- Cross-Functional Collaboration: Work closely with product, engineering, customer service representatives, and other departments to ensure the smooth operation of technology tools
Key qualifications
Experience:
- 2-5 years of previous experience with tools/application administration and/or support
- Strong proficiency in Customer Service technology tools such as:
- Zendesk, Ada, Slack, and Sigma
- Proven experience in managing and configuring customer service technology tools
- Excellent problem-solving and troubleshooting skills
- Strong project management and organizational skills
- Data analysis expertise to drive data-driven decisions
- Ability to communicate technical concepts clearly to non-technical team members
- Commitment to data security and privacy best practices
- Working knowledge of RESTful API principles
The salary compensation range for this role will be commensurate with the candidate’s experience and Flex’s internal leveling guidelines and benchmarks. This is a commission earning role.
For working locations in NY/NJ/CA, the base salary pay range will be $100,000 -$115,000
For all other states, the base salary pay range will be $90,000 -$105,000
Life at Flex:
We understand that it takes a erse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.
We offer many employee benefits. For full time, U.S. based employees we offer:
- Competitive pay
- 100% company-paid medical, dental, and vision
- 401(k) + company equity
- Unlimited paid time off with a PTO minimum + 13 company paid holidays
- Parental leave
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Free Flex subscription
For full time non-US employees, we offer
- Competitive Pay
- Company Equity
- Unlimited PTO
Title: Customer Service Representative
Location: Remote, United States of America
Job Description:
Team Focus Insurance Group provides insurance industry organizations with the policy management solutions they need so they can focus on profitably growing their business. Throughout our more than 25 years, we’ve built a solid reputation of financial stability, growth through innovation, and delivering outstanding service and results to our clients. And while our focus is on our clients, it’s also on our team members.
When you join Team Focus Insurance Group, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.
Job Summary: Provide exceptional customer service utilizing the telephone; responding to the questions and concerns of client’s policyholders and insurance agents.
Duties/Responsibilities:
- Effectively respond via telephone to concerns of both internal and external customers
- Model ethical behavior and execute job responsibilities in according with client’s trainings, standards and information protection policies
- Utilize multiple processing systems which includes accessing tools and resources within client’s platform.
- Perform specialized functions and projects in accordance with departmental rules and regulations
- Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed
- Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed.
- Gather, organize and forward information to other areas for handling or consideration
- Process changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines and procedures
Required Skills/Abilities: To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.
- Excellent telephone and verbal communication skills
- Ability to obtain, organize and present information and ability to handle multiple tasks as assigned
- Working knowledge of production systems
Education and/or Experience:
- One (1) to two (2) years of customer service experience; or equivalent combination of education and experience.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.
Physical Requirements: While performing the duties of this job, the employee is frequently required to stand; walk; talk and hear over the telephone; sit for extended periods of time; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Why join the Team Focus Insurance Group Team?
The Team Focus Insurance Group Difference:
- Medical, Dental, Vision, Life, Pet; Flexible Spending Account
- Competitive Salaries
- 401K Match
- Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
- Short and Long-Term Disability
- Employee Support Programs, Including Mental Health
- Tuition Reimbursement
- Matching Charitable Gift Program
- Lucrative Referral Program
- Commuter Benefits
- Flexibility: Remote and Hybrid Opportunities Available
This position is not able to be performed in California, Colorado, New York or Washington.
EEO
Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability
Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified iniduals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [email protected]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.