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ElectroNeek about 2 years ago
brazilbrazilsalessales
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< class="h1">Description

We are ElectroNeek

ElectroNeek empowers IT Service Providers to bring complex Hyperautomation technologies to 200M+ small and medium-size clients with no-code tools, partner-centric support, and disruptive business models. With customers ranging from boutiques and newcomers in the automation-as-a-service industry to established market players like Xerox, Compasso, and Ricoh, ElectroNeek provides best-in-class services including ultimate GTM support by the vendor.

Role Description

Our explosive growth has opened up many new opportunities; we are presently seeking a Sales Engineer for the Brazilian market, working fully remotely.

Our Sales Engineer position is a promising opportunity for professionals who have a great passion for modern technology and are driven to identify and resolve complex problems while providing excellent customer service.

The ideal candidate should have strong business acumen with negotiation and technical skills and experience conducting technical demos and webinars.

Responsibilities: 

  • Conduct demo calls with the Sales team and customers to handle the technical discussions; 
  • Support the Account Executives by taking a consultative role in the customers' evaluation processes, including answering all technical questions, troubleshooting issues, and managing escalation to Support and Engineering;
  • Build demo environments and deliver specific demos for new prospects and clients;  
  • Work with Sales and CSM on facilitating the resolution of opportunities related to technical queries;
  • Work with the management to shape a best practice guide for Technical Demos;
  • Process pre-sales (trial) questions and technical issues (on L1) from potential customers and the Sales team; 
  • Collaborate with the tech Support engineers on the resolution of customer issues; 
  • Create materials and videos to be used in sales activities; 
  • Act as a link between Sales/Customers and the Product team;
  • Work actively with the Product team on improving the products and functionalities.

Conditions:

  • A fully-remote, tech-enabled environment;
  • Weekdays from 10 am - 7 pm BRT/ART;
  • Payments in USD;
  • Base salary and quarterly bonus;
  • Stock option plan;
  • Opportunity to work with an internationally-distributed team;
  • Days off and vacations.
< class="h1">Requirements
  • Ability to conduct demo calls with customers on a daily basis;
  • A minimum 3 years of experience in a technical pre-sales engineering role; 
  • 8+ years of experience in IT/Software development companies/ Software services;
  • Previous experience conducting technical demos and webinars; 
  • Previous experience in a customer-facing technical role (CSM preferred); 
  • Tech savvy and eager to learn new technologies; 
  • An intermediate level in Javascript is a must; 
  • Previous experience with ZenDesk, Jira, Confluence, CRM systems (Salesforce); 
  • Previous experience in RPA and automation is nice to have; 
  • Fluent English is required (minimum upper-intermediate),
  • A Native Portuguese level is required; 
  • A computer science degree is a plus. 

Soft skills: 

  • Strong listening and storytelling skills;
  • Enthusiasm for working in a high-profile, fast-paced startup culture;
  • Strong client-facing and communication skills;
  • Responsible, responsive, proactive, willing to help, and ready to resolve issues;
  • Responsible and self-motivated; 
  • Strong analysis skills; 
  • Ability to learn new technologies; 
  • Ability to multitask and prioritize between competing activities.