One stop solution to your remote job hunt!

By signing up you get access to highly customizable remote jobs newsletter, An app which helps you in your job hunt by providing you all the necessary tools.

Try Worqstrap Remote Jobs commitment free for 7 days, no credit card necessary.
OR
Subscribe to our highly customizable newsletter to get remote jobs from top remote job boards delivered to your inbox.
Subscribe
Support Engineer (Remote, Part-Time)
TinyPilot almost 2 years ago
Apply Nowalmost 2 years ago
anywhere in the worldcontractcustomer support
Apply Now

You'll help customers use TinyPilot's software and hardware products. Your typical tasks will include:

  • Assist users who request support in TinyPilot's Help Forum.
  • Assist users who email TinyPilot's support email.
  • Add and maintain support articles.
  • Create tutorials for customers (like this one).

The time commitment is 10-20 hours per week.

Compensation

$40/hr (USD)

Location

Remote

Perks

  • Fully remote work
  • Flexible hours
  • Minimal meetings (once a month check-ins)
  • No on-call rotation
  • Free TinyPilot Voyager 2
  • Work with a growing, bootstrapped startup

Requirements

  • Strong written English
  • Comfort with the Linux OS
  • Comfort with common UNIX utilities (e.g., grep, curl, apt)
  • At least two hours of TinyPilot's working hours (9am-6pm, New York time zone)

Nice-to-haves

  • Experience using a Raspberry Pi
  • Experience writing bash scripts
  • Experience using HelpScout

Hiring process

  1. Complete an application form.
  2. If you're a good match, I'll send you a list a of three actual support requests TinyPilot has received, and you'll draft responses.
    • This should take 30-60 minutes.
  3. If your sample answers are strong, I'll make you an offer to work on a trial basis at full pay.
    • If I decide not to move forward with your application, I'll still provide constructive feedback about the answers you provided.
  4. After a few weeks, we decide whether to continue working together long-term.

Michael Lynch, TinyPilot's founder reads every application personally.

If you take the time to write me a note about this specific position, I'll send you an inidualized note back, even if I decide not to move forward with your application.