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AstroPay over 1 year ago
location: remotework from anywhere
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Retention & Engagement Manager

We are looking for a Retention & Engagement Manager to join our team!

AstroPay is the global Digital Wallet of choice for thousands of consumers who want to purchase online on international sites. With a focus on international transactions, AstroPay addresses the complexities of local markets, offering fast and efficient solutions across thousands of consumer-recognized payment methods.

We have operations in all LATAM, EMEA & Africa. We work in a dynamic environment. Improving our product and delivery constantly to reach the best time to market is our mission. We are open to feedback and we value honesty.

Skills:

  • Knowledge of retention & engagement best practices
  • Critical Thinking and Analytical Skills
  • Problem-solving
  • Ability to adapt to changing environments
  • Effective communication skills
  • User empathy

What you’ll do:

  • Define and execute an overall retention & engagement plan to reduce churn rate considering customer behavior, markets and products.
  • Manage omni-channel communication strategy to increase engagement rate with our user base.
  • Implement a communication strategy to increase repurchase, cross selling and upselling rates of Astropay products.
  • Analyze the current performance and generate ideas on how to improve our Loyalty program.
  • Back-up ideas and influence decision making with quantitative, qualitative data and customer segmentation analysis.
  • Become a retention advocate and offer support and advice across the team on retention and engagement.

What you’ll need:

  • An engineering or business degree is nice to have.
  • A creative mindset is nice to have.
  • English is a must, Spanish is nice to have.
  • Previous experience working in Retention & Engagement related roles.
  • Excellent analytical skills and ability to clearly communicate results and recommendations, both verbally and in written formats.
  • Results oriented with focus on continuous improvement.
  • Customer centric-approach.
  • Great attitude towards challenges and solving problems.
  • Experience with BI tools such as Amplitude, Looker or similar.
  • Must enjoy working in an agile environment and be a team player.

Benefits:

  • Flexible hours: We are results-oriented.
  • Professional growth: Take off your professional career. Explore your passions.
  • Fully remote: Work from anywhere.
  • English Lessons: English is essential to work here, we offer the possibility to improve this language.
  • AstroTeam: Get in touch with your team and have fun.
  • Training: EDX platform to have free training and keep learning.