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ConnectWise over 1 year ago
location: remoteus
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Title: Senior Account Manager

Location: United States-Remote

ConnectWise is the world’s leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what’s possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.

General Summary:

The Senior Account Manager is responsible for maintaining the post-sales relationship with our partners and acts as an ambassador for the company. This role works in partnership with cross-functional teams to ensure that regular proactive contact is made with current and prospective partners and a full scope of ConnectWise products is offered.

Essential Duties and Responsibilities:

  • Provides support to cross-functional teams, with a high attention to detail
  • Researches, analyzes, and documents findings
  • May coach, review, and/or delegate work to other team members
  • Manages and supports pre-defined list of strategic, larger-segment partners
  • Completion of regular account review calls with a list of target partners
  • Coaches and trains new Account Managers
  • Maintains regular contact with several partners, learning more about their objectives, struggles and growth projections
  • Heavy emphasis on outbound, proactive calling to cultivate additional business
  • Suggests new products and services to existing partners and is able to see opportunity for new products that could better a partner’s organization
  • Meets pre-determined sales objectives based on quota attainment and call activity
  • Conducts business reviews with all partners on a scheduled cadence
  • Drives upsell and cross-sell opportunities for additional products and services
  • Develops multi product and service solution proposals to drive the partners desired business outcomes.
  • Manages sales pipeline hygiene, ensuring opportunity information is updated and accurate
  • Forecasts accuracy within 5% of sales and retention targets
  • Manages and ensures partner retention rates of 95% and above

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

  • Ability to manage large projects and processes independently with limited supervision
  • Recognized subject matter expert of applicable work area
  • Ability to situationally adapt and understand new technology/processes as per partner requirements
  • Ability to provide world class customer service while finding opportunities to position sales of new and additional products and services
  • Strong computer skills Knowledge of Managed Service Providers (MSP), Value-Added Resellers (VAR), Office Equipment (OE), Technology Service Providers (TSP), and Internal IT
  • Strong organizational, time management, and communication skills
  • Knowledge with MEDDIC/BANT opportunity qualification methodologies
  • Preferred: Basic understanding of the ConnectWise Manage PSA tool

Educational/Vocational/Previous Experience Recommendations:

  • Bachelor’s degree required in related field or equivalent business experience
  • 5+ years of related experience

Working Conditions:

  • Remote/Hybrid/Onsite depending on location
  • 40-50% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a erse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by iniduals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified iniduals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.