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WordPress Support / Happiness EngineerWe are looking for 3 Technical Support / Happiness Engineers to join our team.Thrive Themes, https://thrivethemes.com/ is a rapidly growing and innovative software vendor in the WordPress themes and plugins space. We entered the market around 3 years ago and have been on a significant growth curve ever since.Today, we have a highly skilled team that are constantly pushing the boundaries of WordPress software development by releasing market leading software products. Our software gives online business owners a complete set of conversion oriented marketing tools to help them build better websites and get more leads and customers.Recently, we have been faced with a growing problem: many of our customers are in the US and because our team is located in Europe our response times to these customers’ requests are longer than we want them to be.This is where you come in!We are looking to hire additional team members for our technical support and customer communications team. As part of this team, you will be working closely with our customers and members, to help them solve technical problems and answer questions about our products. The support and communications team is also tasked with reporting bugs and communicating with the development and marketing teams about what kinds of issues our customers typically experience, what features they request and what kinds of questions they have.Skills that you must have for this position:* Fluently written communication in English with excellent spelling, punctuation, and grammar.* The ability to simplify sometimes complex instructions so that non-technical users are able to understand and follow along.* The ability to capture relevant screenshots and include them, where necessary, in the responses.* The ability to get familiar with new software and functionality quickly, without the need for a lot of handholding and instruction.* A thorough understanding of WordPress. To give you an idea of the level of understanding required, you’d be expected to know:- * How to add widgets to a sidebar * The difference between a post and a page * How to turn comments on/off on posts/pages * How to switch to a new theme * How to change menus and menu items * How to modify the permalink structure * How to add a new plugin* Basic knowledge of HTML, CSS, PHP and javascript (no development skills needed, but a basic understanding of how these languages interact to make websites work is very useful).* A knack for taking technical language and making it understandable.* A passion for solving tough problems and proposing elegant solutions.Other skills it would be nice if you had, but we can train you if you don’t:* Had a previous Customer Support experience.* A portfolio of WordPress websites that you've build.If this seems like it’s a good fit for you then allow me to take a few minutes to tell you what we can offer in return:* Freedom to get on with the job. We're not some giant company with dozens of people between you and a result. You'll be part of a small team that's trusted to get on and deliver.* Remote working, you can work anywhere in the US, as long as you cover the US timezone* A place in a fast moving software company with big ambitions and an exciting future ahead.* Books, just let us know what book you think that might help you grow your skills and we will get it for you.If this sounds like what you’re looking for? Great.To get this position you will have to join us between 20 of August and 8th of September, in Austin, Texas. You will get paid for this training and we will also cover the housing and flight for you. At the end of this training you should have all the skills you need to get started.Send us details of what you can and can’t do (be honest, it’s important) as well as a few details about who you are as a person and we’ll be in touch.Besides the details mentioned above, your email should also contain answers to the following questions:1. Where in the US are you located?2. Are you available between 20 of August and 8th of September for Thrive support procedures and products training sessions?The following are questions you might be asked by our customers. Please send us an example of an answer you would give in each of the following scenarios:3. When I attempt to install your plugin, I get this message from WordPress: “The uploaded file exceeds the upload_max_filesize directive in php.ini.” What can I do?4. Why is my blogpost on the homepage? I would like to have a different page there.5. What changes are needed on this page: https://thrivethemes.com/ in order for it to be a Landing Page?APPLY FOR THIS POSITIONSend an email to [email protected] and **add [Support Job] in the subject. If you think you might be a good fit, let us know why! Email your resume, a short paragraph about yourself, and answer the questions listed above.**Note: You should apply before 3rd of August 2017.** Be sure to mention the words BURST PROBLEM FAINT when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Wordpress, Customer Support, English, JavaScript, PHP and Marketing jobs that are similar:$60,000 — $95,000/year

Your Mission, Should You Choose to Accept:Expensify prides itself on solving real-world problems with a team of top-notch product experts. We are reinventing the way people look at expense reports by automating not just the expense report, but the entire business trip.About The JobAs a Success Coach, you’ll support customers day in and day out, with the understanding that a product-driven company grows nowhere without a happy customer base. You’re on the front lines to interact with our customers via email and chat predominantly, but we also sprinkle in phone calls and the occasional in-person visit.About YouJoining our team means you enjoy a fast-paced and challenging work environment. You thrive as an inidual contributor and you know how to get shit done. Still wondering whether this is the right role for you? The most successful candidates can:- Manage time and prioritize efficiently. Things change all the time, especially with the product.- Learn from peers across teams in an informal fashion. After all, no one is an expert at Expensify and we're all learning things as we go.- Do what it takes to bring the most value to the company everyday, even if that value is created in a repetitive and not so glamorous way. #oneteamonedream- Say “no” and communicate that things won’t always change “now”. This helps to keep our product simple and user-friendly.- Deftly articulate complex thoughts. One moment you may be having a technical discussion with an engineer about a bug or product flow that’s confusing for our customers, before quickly moving on to working directly with a non-technical customer to fix a problem.- Bonus: Some general understanding of the accounting process, Not required!Be sure to mention the words SCHOOL TOWARD BROOM when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Non Tech, Accounting and Engineer jobs that are similar:$55,000 — $90,000/year

About us:Surge is a publisher focused platform building the future of analytics, demand and content optimization. We've focused heavily on our product (you won't find much about us publicly, all of our clients are word-of-mouth). We have no public web presence. We work exclusively with publishers doing at least 50 million page views every month. Our largest customer is an Alexa top 50 site. We give our clients the ability to view every single ad impression served on their site and tie it back to the exact amount of revenue it generated along with the content that the user was viewing and the user that the ad impression was delivered to. Every single one of our customers is important to us, and we provide an extremely high level of service, continually going above and beyond. We're a small team that's 100% remote. About you/the role:You love data. You love spreadsheets. You love communicating with customers. You have some experience in the digital publishing industry, either owning, operating, or working with a web-based publication or are happy to jump into the deep end and deal with the steep learning curve. You understand how the ad industry works. You can speak, or are willing to very quickly learn, about the publisher eco-system, terms like DFP for Publishers, AdExchange, Header Bidding don’t intimidate you. You understand Google AMP, Facebook instant articles and the web ecosystem in general. We don’t care about formal education or years of experience. We’re 100% remote, all communication is generally through slack, although we do jump on calls occasionally. You’re willing to do whatever it takes from a customer and company success perspective. You’ll be building a customer success team from scratch, communicating with engineers and customers, so a technical background would be a huge plus (specifically on the front end, understanding and being able to debug javascript, and problem solve will come in very handy). You’re comfortable wearing multiple hats, and working in a very fast-paced environment where you will be expected to be both self-directed, and self-motivated. You appreciate a no-bullshit office environment. You must be an excellent communicator with flawless written English, and fluent spoken English. Starting salary in the $75k-105k/yr range. There’s plenty of opportunity for growth for the right person, including building out customer success and helping direct the product based on client feedback. This is a contract to hire position. The first 8-12 weeks will be on contract, transitioning to full time after evaluating fit at the end of that period. Be sure to mention the words GIRAFFE FEED ERA when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Engineer, Customer Support, Executive and Education jobs that are similar:$80,000 — $120,000/year

Full Time: Enterprise Support Agent - (Remote - New Zealand) at GitHub in (Remote - New Zealand) #Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Non Tech jobs that are similar:$50,000 — $85,000/year