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At Bitski, we're believers that true digital ownership will have a profound impact on how we use the internet, build communities, and facilitate interoperability across the internet. We're looking for co-conspirators that want to help us architect an accessible internet economy while collaborating with top creatives, musicians, engineers, designers, brands and more.NFTs unlock an imaginative, new design space for interacting with digital content. The implications around ownership and programmability are the most exciting technical developments we've seen in years.We’re looking for experienced mobile engineers with grit and vision that want to build the platform that provides tools for brands, creators and and their communities and to transact in the metaverseYou’ll work with our team of engineers to architect services that create rich and compelling experiences. The main focus of this role is to build customer-facing features and SDKs for Bitski, working to create and deliver features that enable beautiful experiences for all Bitski users.Our VisionThe metaverse isn't a single new place – it's a constellation of existing places where we spend our time online. These places will be brought together through an underlying connective tissue.We see NFTs as the atomic unit of this connective tissue.👨‍👩‍👧‍👦 Team & CultureAt Bitski, we constantly strive to create a team environment that allows members to do the best work of their lives while keeping in perspective that we're all fellow humans just trying to build cool shit. We offer a unique culture that values autonomy, open communication, and creativity. We're a relatively flat organization, so regardless of seniority, any Bitski team member has real potential to impact the trajectory of the company and overall industry.🪑 DiversityInclusion is paramount to our DNA. Everyone has a seat at the table regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences that make up the spice of life. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!🏥 Our BenefitsWe offer competitive salary and stock options, plus full benefits (medical, dental, and vision insurance). Regardless of gender, our parental leave policy is available to all employees. We encourage a 10-day minimum vacation policy.✈ Work from Anywhere (within the USA)The metaverse knows no physical boundaries. At Bitski, we have a hybrid work environment where everyone works remotely except for the occasional IRL off-site. We trust in our fellow teammates to get things done. Pay levels are not determined by geography either.  Our InvestorsWe're fortunate to be supported by a brilliant team of investors that support our relentless efforts to evolve the way we interact with digital content.Andressen HorowitzKindred VenturesCoinbaseGalaxy DigitalVanessa PappasAri Emmanuel (Endeavor)Marcy Venture Partners [Jay-Z, Jay Brown (CEO, Roc Nation)]Scott BelskyAndrew GertlerJustin Blau (3LAU)Dylan Field (Figma)Troy Carter (Co-Founder, Q&A)Bobby Goodlatte (Form Capital)Palm Tree Crew (Kygo)Mikey Krieger (Co-Founder, Instagram)Night MediaSabrina HahnTrevor McFedries (Creator, Miquela)Kevin CarterKayvon Beykpour (Twitter)John Robinson (100 Thieves)MetapurseDan Romero (Former VP, Coinbase)Animoca BrandsSV AngelPressTechCrunch: Bitski raises $19 million from a16z to become the ‘Shopify for NFTs’Business Insider: Andreessen Horowitz backs a $19 million investment in NFT platform BitskiComplex: Jay-Z’s Marcy Venture Partners Joins $19 Million Funding Round for NFT Platform BitskiVox: NFTs, the digital bits of anything that sell for millions of dollars, explained #Salary and compensation

We're seeking a talented Customer Support Representative to join our team on a full-time basis. You will be responsible for the overall health and retention of our customers. This person must be versatile, as they'll interact with different customers every day while working closely with multiple departments. If you pride yourself on being able to build relationships with anyone, creating an exceptional customer experience, and want to be a part of a fast-growing tech company, please apply.## What You'll Be Doing* Own relationships with customers, including increasing adoption, ensuring retention and maintaining satisfaction.* Developing and maintaining a strong rapport with customers, both new and current.* Work alongside our marketing team to create effective campaigns.* Utilize our support system to track and document all activities and reports.* Work with customers to establish critical goals, key performance indicators, and aid the customer in achieving their goals.* Help to generate ideas for new features, campaigns, and cater to the unique needs of our customers.## Requirements* Prior experience in Customer Success or equivalent experience in increasing customer satisfaction, adoption, and retention.* Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.* Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.* Ability to interact with customer teams at various levels of technical and non-technical depth.* Outstanding analytical, problem-solving, organization, prioritization, and multitasking skills.* You flourish in a high-growth tech environment and adapt well to change.* Passionate self-starter with a drive to win.* Strong technical skills or the ability to learn quickly.* Excellent written and verbal communication skills.* Proficiency in Google Docs or Microsoft Office.* Software as a Service (SaaS) experience is a plus.* Experience in eCommerce is a plus.## Benefits* Base Salary + Commission + Bonus.* Work from anywhere in the world.* Loose vacation policy.* Flexible work hours. Please mention the word CONSUMMATE when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

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OVERVIEW

We’re looking for a SMB Customer Success Manager to join our Growth team. In this role, you’ll build and manage relationships with our customers as you handle implementations, field technical questions, and consult on product strategies.

We are looking for someone who loves helping customers solve problems. You will be critical to our customers’ success as they implement, build, expand, and deepen their relationship with and dependence on Modern Treasury. You will also help our technical teams stay close to customer needs and market trends. It’s important to us that we constantly incorporate their feedback as we build.

We are looking for an inidual with the winning mix of creative energy; experience driving results with external parties; a detail-oriented mindset; comfort managing multiple concurrent workstreams; demonstrated ability to communicate technical products; ability to flourish in a fast-paced startup environment; and wholehearted empathy for our customers and their users. 

ABOUT MODERN TREASURY

Modern Treasury builds payment operations solutions. Our tools automate the full cycle of money movement—from payment initiation, through approvals, to reconciliation—and are accessible through web application or API.

We believe that payment operations is at the core of every business. We’re a lean team and we work hard to build outstanding products for our customers. When we succeed, our customers grow.

WEEK BY WEEK

During your first week you will:

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Onboard with our team
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Develop an understanding of our customers and user types
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Read our favorite industry primers 
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Become a master in our app and API
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Build an understanding of our brand positioning, sales process, and customer stories 
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During your first six weeks you will:

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Be part of a sales close process
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Shadow a step-by-step customer onboarding
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Formally take over as point-of-contact in account relationships
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Develop a regular cadence of engaging with each account
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Answer daily technical and product questions from customers
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During your first six months you will:

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Represent the voice of your customers in product asks
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Plan and execute your first quarterly account reviews
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Advise clients on how to implement Modern Treasury and payment operations best practices
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Engage in a high-volume of technical asks with many types of users
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Keep learning! Brainstorm and bring to life new experiments, concepts, and ideas.
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REQUIREMENTS

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1-3 years experience with external or account relationships, preferably for a technical product or projects
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BA or BS required
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Deep understanding of technology and software integration
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Strong written and verbal communication skills
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Ability to present in front of an audience and lead customer trainings
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Strong organization skills, driven, and process-oriented
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Experience in process documentation, training, and change management
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EOE

Modern Treasury is committed to equal employment opportunity and does not discriminate in any employment opportunities or practices based on an inidual's race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin or ancestry (including language use restrictions and possession of a driver’s license issued under California Vehicle Code section 12801.9), natural hair, physical or mental disability, political affiliation, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.  It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

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About Us & Why We're HiringWe're changing the way people connect to social care programs.Findhelp launched 10 years ago in Austin, TX and has helped over 7 million people find food, health, housing, and employment programs in seconds!!We're powered by tech, have an overarching requirement to do good, and looking for someone willing to join our team with passion. Our mission is to connect all people in need and the programs that serve them (with dignity and ease).If you’re nodding emphatically while reading this, you’ll probably like it here, and we can’t wait to connect with you!The Customer Success team is an integral part of fulfilling this mission: this team builds new opportunities and solve challenges for our customers as they help people find and connect with the help they need. Our customers are innovative organizations across many sectors -- healthcare, government, local and national nonprofits, and private consultancies, to name a few.Your role will center around building lasting customer relationships, onboarding new customers, and growing customer accounts, our impact, and our company.We value being together We believe being together enables stronger relationships, collaboration, and culture.You can expect to be in-office if you're based in Austin, TX. If you're applying from Denver, CO or Madison, WI, we have coworking spaces available.We’re building a erse, inclusive teamYou’re welcome here. We want to help connect everyone to the help they need. So we want to build a company that represents your community. But talk is cheap. We like action. Here are a few things that show we mean business. -Unconscious bias training for every team member-Justice Equity Diversity and Inclusion (JEDI) committeeOur Commitment to Diversity and Equal OpportunitiesFindhelp is an equal opportunity employer. We believe a ersity of backgrounds, beliefs, abilities, and experiences is critical to our success. We are passionate about creating a welcoming, supportive, and collaborative environment for all employees. All are encouraged to apply as we continue to grow a smart, experienced, and erse team that loves working together to build something that matters. #Salary and compensation

SerpApiSerpApi enables everybody to scrape Google, Bing, Baidu, Yahoo, Yandex, eBay, Walmart, Youtube, and Home Depot search engines from our API.Our infrastructure supplies IP’s across the globe providing full browser cluster and CAPTCHA solving technology.Each API call is a real-time request and provides real results, mimicking a human’s interaction with the search engine. Responses are exactly what you would see if you were using the Search Engine on your own browser.We offer $100K as US contractor (or local average + 20% premium) and profit sharing for this position.Customer Success EngineerWe are looking for a Customer Success Engineer who will support our customers.This position requires someone who loves working with people, social and cares about the results.Successful candidate(s) will be interacting with customers and answering their questions about our products via Intercom and Email, helping our users solving their problems, following up with users about their problems and offering solutions, invoicing and account management, enterprise sales and writing blog posts about mostly asked questions and similar topics, improving knowledge base and interact closely with engineering team.We expect you to have experience in a customer facing role for at least 1 year, experience in at least one programming language (Ruby, Python, JavaScript or any other), knowledge about APIs, SaaS, B2B, HTTP or willingness to learn and being familiar with any of the following fields is a big plus: Scraping, SEO, Ads Verification, Data Collection for AI training.Our CultureWe have an awesome work environment: We are a remote-first company. We do continuous integration, continuous deployments, code reviews, code pairings, profit sharing, and most of the communication is async via GitHub. We value super-strongly transparency, do open books, have a public roadmap, and contribute to the EFF.Successful candidate(s) is/are expected to work in one of Europe or USA time zones.Please mention the word RIGHTEOUS when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

SerpApiSerpApi enables everybody to scrape Google, Bing, Baidu, Yahoo, Yandex, eBay, Walmart, Youtube, and Home Depot search engines from our API.Our infrastructure supplies IP’s across the globe providing full browser cluster and CAPTCHA solving technology.Each API call is a real-time request and provides real results, mimicking a human’s interaction with the search engine. Responses are exactly what you would see if you were using the Search Engine on your own browser.Sales EngineerWe are looking for a Sales Engineer who will accelerate our customer growth.This position requires someone who is social, loves working with customers and cares about the results.Successful candidate(s) will demo our products for various different needs of our customers, show in-depth knowledge of the product and ability to offer different solutions to customer questions, always be ready to do more than needed, work with Engineering & Customer Success Teams to improve products, make sure that API Documentation is always clear to customers and make necessary changes to it and provide technical support to customers during implementation.We expect you to have experience in a customer facing role for 1-2 years, be proficient in at least one programming language (Ruby, Python, JavaScript or any other), be comfortable with writing queries for MongoDB or open to learning and knowledge with any of the following industries is a big plus: Scraping, SEO, Ads Verification, Data Collection for AI training.Our CultureWe have an awesome work environment: We are a remote-first company. We do continuous integration, continuous deployments, code reviews, code pairings, profit sharing, and most of the communication is async via GitHub. We value super-strongly transparency, do open books, have a public roadmap, and contribute to the EFF.Successful candidate(s) is/are expected to work in one of Europe or USA time zones. Please mention the word PLEASANTLY when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

About the roleDo you enjoy interacting with people and helping them find solutions? Can you easily pick up new information and quickly apply it? Does an independent and flexible working environment help you thrive? Then we’d love to hear from you!We’re looking for a friendly, tech-savvy Customer Support Specialist to join our team. This is a part-time, freelance, and fully remote position. The time commitment will range from 5-10 hours a week, depending on the time of year.This role is perfect for you if you are looking to work independently and in a fully remote manner - whether you’re a student, a stay-at-home parent, or a digital nomad. We’re looking to build long-term relationships with people for whom this position really makes sense, based on their own circumstances.What you will do- Your primary responsibility will be to answer our customer's requests (email only) and help them get the most out of our product. You will be the first point of contact for our customers and together with our Customer Support team, play a crucial role in how our users perceive us.- If you’ve already been using komoot for a long time (or can pick it up very quickly), you’re great at written communication, and you’re looking for a position that offers the right mixture of flexibility and reliability, then this is a great option for you.Peak season- Our peak season at komoot starts in April and ends in September. We expect to receive more tickets in peak season and will have significantly more work available.- The rest of the year is much quieter, however there will be some weeks where we might need extra help. Being able to upscale/ downscale your hours based on current circumstances would be very helpful.What will your daily work look like?**You will:- Support our users via email and answer their questions- Handle mainly product questions and adapt a bank of prepared answers to tailor the response to each case- Work on first-level bug reporting: identify where there might be errors and then forward the cases to our second-level team- Regularly ask for help as needed and escalate anything that will require deeper investigationYou’ll be successful in this position if you- Are able to answer about 12 emails per hour.- Speak Dutch on a native level & have advanced English (C1-2). You’ll be working with Dutch customers and our internal company language is English.- Are highly self-driven, responsible, well-organized and independent. This is a position with a high degree of flexibility and no micro-management. You’ll need to be proactive and reliable in your communication.- Are happy to work during the weekend and evenings (European time). The specific hours will be up to you.- Are happy to become a komoot expert as quickly as possible (or you already are one).- Are an excellent written communicator and know exactly how to create high-quality, personalized experiences.- Learn quickly and enjoy deep ing into technical issues and solving them. Ideally you’re a regular komoot user.Why you will love it- You’ll work with outdoor fans and help them to have great experiences and discover more of the great outdoors.- You’ll be able to set your own schedule and decide when and where you work. Every day. The beach? The mountains? No timezone or country restrictions.- You’ll have a lot of flexibility and freedom throughout the year to work more during some months and less during others.- The salary for this position will be 20€ per hour, regardless of where you live. You’ll need to be set up as a freelancer where you live and be able to invoice us. Please mention the word **EXCELLENCY when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#LocationWorldwide

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Phone and Email Customer Support!  Do you have a Phone and Email Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. Have you spent the last year binge-watching your favorite TV shows and movies? Then tune in to this POWERFUL ModSquad opportunity! ModSquad has partnered with an iconic streaming service similar to Netflix and Hulu with both amazing original content, as well as a ton of 'obsessable' shows at your fingertips! As a member of the team, you'll use your passion for digital entertainment & viewer support to respond to the client's customers via phone & email!Project Details: At this time, availability is specifically needed between 10 am and 7 pm, Pacific TimeProject Commitment:  20 hours a week. Weekend availability is required (8 hours out of 20 total)90 DaysHourly Rate: To be discussed during the interviewThis project comes with an incentive!!New Mods will receive FREE subscription as a perk of being engaged on the project, plus $150 sign-on bonus paid after successful completion of the 90-day period and if meeting the 20-hour per week minimum!*PRO TIP**: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process #workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport #Salary and compensation

About the RoleAs a Content Strategist at Zeplin, you will have the opportunity to experiment with creating new types of content for a tech-savvy, creative audience and work closely with the Director of Content Marketing in shaping Zeplin’s overall content marketing strategy and editorial calendar. You will play a direct role in growing Zeplin’s presence as a subject matter expert in the emerging field of DesignOps. Responsibilities* Drive growth and engagement with users by creating compelling content through website, blog, white papers, emails and more* Work cross functionally with Product Marketing, Growth, Community, and Design on content ideation & planning* Manage blog calendar & content performance metrics* Provide ad-hoc copyediting services, ensuring copy is on-message, informative, engaging, audience appropriate and strategically delivered* Be the steward of Zeplin's external voice and tone* Work closely with Zepliners to thoroughly understand and communicate our core value proposition Requirements* Ability to rapidly produce concise, crisp, and friendly copy * Proven experience in B2B SaaS products and creating multi-channel content to engage audiences, raise awareness, and generate demand* Ability to juggle multiple workstreams, repurpose content for different channels, and meet deadlines* Passion for digesting complex and/or technical concepts and making them understandable, relatable, and fascinating* Experience using design thinking and key performance indicators * Comfortable explaining your work and excited to participate in constructive critiques. You always manage to find the better way to turn a phrase. * Advanced understanding of SEO and content optimization* Proactive, clear, and thoughtful in your communication with team members and stakeholders* Your writing doesn’t feel like marketing collateralPreferred * Experience in designing data and complex concepts into concise visualizations* Proficiency in design tools (Sketch, Figma, Photoshop, Illustrator, or similar)* Proficiency in CMS (Sanity) and marketing automation (Hubspot) tools Location Note: We are open to fully remote employees who live in our approved states: California, New York, New Jersey, Illinois, and Texas. #Salary and compensation

We are searching for a Director Strategic Alliances to join our growing Sales team. The ideal candidate will have a thorough understanding of the Higher Education market and experience building affiliate/channel partnerships. You’ll work in tandem with Sales and Marketing to establish and manage new lead generation partnerships, which will ultimately broaden Mantra Health’s ability to enable universities to transform the way they provide mental health services. About the RoleThe Director Strategic Alliances will:* Report to the VP Sales* Lead, negotiate, and sign channel partners to help sell Mantra Health’s solution to universities* Manage current partnerships, including the National Association of Intercollegiate Athletics (NAIA) & the Consortium of Universities of the Washington Metropolitan Area* Gather a deep understanding of Mantra Health’s mission to find outside-of-the-box partners (consortia, mental health non-profits, associations, buying groups)* Manage a pipeline of potential partners to sign on a quarterly basis* Act as point of contact for all partnership prospects* Work with Sales and Marketing to create a system to funnel leads from partnerships back to Mantra Health’s Sales funnel* Identify thought leaders within the industry to partner with to promote Mantra Health About You* 5+ years in Higher Ed sales or marketing at the national level* Several years’ experience building and managing strategic partnerships/alliances* Deep network of contacts within consortia that sell to Higher Education* Experience developing and advancing external relations and/or strategic partnerships in sales* Work cross-functionally w/ partners on finance and product* Affinity for the mental health field and solving an important societal issueAbout UsMantra Health is a digital mental health clinic on a mission to improve young peoples' mental healthcare access through clinical services, software, and design. Since our founding in 2018, we've built a comprehensive treatment service for young adults with various mental health conditions. We've raised over $27 million to work with students at universities and colleges across the country such as MIT, Cornell, and the University of Minnesota. Our students see clinically significant differences in their mental health during treatment with us. We're particularly proud that nearly two-thirds of students with access to Mantra report that Mantra's program helped them stay in school.Our BenefitsAt Mantra, our distributed team is our secret sauce that allows us to support our mission everyday. We're collaborative, empathetic, and curious. We take time to celebrate our wins and learn from our mistakes. Each full-time employee at Mantra enjoys:* 15% Salary + bonus* Equity* Medical, vision, and dental coverage for employees, spouses, and dependents* Flexible work location (work from the Bahamas for a few weeks? Cool by us)* Unlimited PTO* Commuter card, if you commute* Access to One Medical The salary range for this role is $140,000 - $150,000 plus bonus & equity Mantra health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #Salary and compensation

The Role:As an Onboarding Customer Success Manager, you will hold an essential position for the success of new Telnyx customers. Your success lies in getting our customers up and running as fast as possible. You will be responsible for onboarding, ramping and maintaining revenue for Telnyx's largest enterprise customers.You will work as part of a erse team of sales executives, customer success professionals, engineers, and product managers to onboard customers onto the Telnyx platform. You’ll build and maintain strong relationships, consistently remain available and responsive, and proactively assess, clarify, and validate customer needs during their onboarding process. The Technical Implementation Manager must be able to sit down with both technical and non technical stakeholders to drive successful execution of their onboarding strategy. You are responsible for ensuring that customer use case and experience are ready to be transitioned to the Customer Success team.The two key metrics you’ll be evaluated on are the successful onboarding of your book of business and getting customers ramped to their usage commitments.In This Role You Will:Walk customers through an outlined onboarding process and advise on the best methods to optimize the experience on the Telnyx platform.Develop implementation plans for some of our largest / most complex customers, including key milestones and metrics for success.Develop strong relationships with key customer stakeholders across both business and technical roles.Track daily, weekly, and monthly metrics and reports to support the customer experience.Remain available and responsive to maximize customer satisfaction by addressing inquiries, technical demands, and following through on specified timelines.Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary parties.You May Be A Fit For This Role If You Have:2-3+ years of customer service of a highly technical product and project management experience in a professional setting (telecommunications background will be a plus).Experience onboarding large Enterprise & Mid-Market customers through complex technical installations spanning many teams and departments. Resourcefulness. Technically competent and enjoy solving problems for our customers and our teamAdvanced organizational and time management skills.Excellent project management, developing workflows to increase troubleshooting efficiency while still following standard processes.Impeccable written and verbal communication skills. You are a strong listener and communicator, being able to stand in our customer’s shoes.Analytical thinking - analyze, synthesize, and apply information to solve problems swiftly while weighing all pros and cons and understanding the downstream effects of decisions.Living with integrity, transparency, and erring on the side of the action.Adaptive and introspective; ability to work under pressure and help others. What It Is Like To Work At Telnyx: Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.We’re Telnyx. We’re the future of communications.At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome erse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.#LI-RH1  #Salary and compensation

About the roleDo you enjoy interacting with people and helping them find solutions? Can you easily pick up new information and quickly apply it? Does an independent and flexible working environment help you thrive? Then we’d love to hear from you!We’re looking for a friendly, tech-savvy Customer Support Specialist to join our team. This is a part-time, freelance and fully remote position. The time commitment will range from 10-30 hours a week, depending on the time of year.This role is perfect for you if you are looking to work independently and in a fully remote manner - whether you’re a student, a stay-at-home parent, or a digital nomad. We’re looking to build long-term relationships with people for whom this position really makes sense, based on their own circumstances.What you will do- Your primary responsibility will be to answer our customers requests (email only) and help them get the most out of our product. You will be the first point of contact for our customers and together with our Customer Support team, play a crucial role in how our users perceive us.- If you’ve already been using komoot for a long time (or can pick it up very quickly), you’re great at written communication, and you’re looking for a position that offers the right mixture of flexibility and reliability, then this is a great option for you.Peak season- Our peak season at komoot starts in April and ends in September. We expect to receive more tickets in peak season and will have significantly more work available.- The rest of the year is much quieter, however there will be some weeks where we might need extra help. Being able to upscale/ downscale your hours based on current circumstances would be very helpful.What will your daily work look like?**You will:- Support our users via email and answer their questions- Handle mainly product questions and adapt a bank of prepared answers to tailor the response to each case- Work on first-level bug reporting: identify where there might be errors and then forward the cases to our second-level team- Regularly ask for help as needed and escalate anything that will require deeper investigationYou’ll be successful in this position if you- Are able to answer about 12 emails per hour.- Speak German on a native level & have advanced English (C1-2). You’ll be working with German customers and our internal company language is English.- Are highly self-driven, responsible, well-organized and independent. This is a position with a high degree of flexibility and no micro-management. You’ll need to be proactive and reliable in your communication.- Are happy to work during the weekend and evenings (European time). The specific hours will be up to you.- Are happy to become a komoot expert as quickly as possible (or you already are one).- Are an excellent written communicator and know exactly how to create high-quality, personalized experiences.- Learn quickly and enjoy deep ing into technical issues and solving them. Ideally you’re a regular komoot user.Why you will love it- You’ll work with outdoor fans and help them to have great experiences and discover more of the great outdoors.- You’ll be able to set your own schedule and decide when and where you work. Every day. The beach? The mountains? No timezone or country restrictions.- You’ll have a lot of flexibility and freedom throughout the year to work more during some months and less during others.- The salary for this position will be 20€ per hour, regardless of where you live. You’ll need to be set up as a freelancer where you live and be able to invoice us. Please mention the word **EFFORTLESS when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#LocationWorldwide

*Learn more about the Customer Success Associate role in in this video, featuring Liz our Director of Customer Success.*About UsAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~43 high-performing, happy people that are dedicated to building a product our customers love. We are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. About YouYou have at least one year of experience with B2B SaaS in a customer success or implementations role. We are also interested in candidates who have a background or experience in B2B Support, working with customers via phone or video calls. Preference given to candidates with either 1) frontline sales experience of minimum one year that you can rely on to act as a trusted sales advisor for our customers or 2) experience working for a CRM platform or a sales enablement tool.You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor.You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and as a remote worker. About the RoleThe newest member of the Customer Success team will work closely with customers who have potential for high growth, ensuring they have the tools and knowledge to be successful in Close and in sales. This role will work the majority of time in a 1:1 capacity with inidual customers, but will also contribute to the team’s digital engagement strategy. Key Responsibilities* Onboard new customers with an emphasis on creating a solid sales process. Onboarding and follow-up training includes opinionated sales process advice, sales education, and teaching the Close sales philosophy. * Work with existing customers to increase the value they receive from our service and identify those customers who are rapidly growing and who may need extra love. * Collaborate with other Success team members and teams at large (Sales, Support, Partnerships, Marketing, Product) to deploy resources for customers and gather information for company insight as needed. * Host roundtables, webinars and other types of virtual events to boost information and resources for the Close community. * Assist on virtual engagement strategy by creating /contributing to written and video content on platform best practices and Close sales philosophy.* The team members you'll be working most directly with are Liz Stephany, Matt Bonde, Andrea Lucke, and Lydhia-Marie Bolduc-Gosselin.*Why work with us?** Culture video 💚* Our story and team 🚀* 100% remote-first company (we believe in trust and autonomy)* 2 x annual team retreats ✈️ (Lisbon Retreat Video) - when travel is appropriate* 4 x quarterly virtual summits* 7 weeks PTO (includes company-wide winter holiday break)* 2 additional PTO days every year with the company* 1 month paid sabbatical every 5 years* $200/month co-working stipend* Revenue Share (after 1 year) * Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)* 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)* 401k matching at 6% (US residents)* Dependent care FSA (US residents)* Contributor to Stripe's climate initiative 🌍❤️At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you). We come from 12 countries and 16 states; a collection of talented humans rich in erse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!).Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers. Interested in Close but don't think this role is the best fit for you? View our other positions. Please mention the word NOTABLY when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Marketing Evolution provides the most powerful marketing performance AI platform, providing measurement and optimization solutions that increase campaign performance, sales, and customer engagement.  Leveraging patented technology and data from hundreds of sources, our breakthrough person-centric approach provides marketers with actionable insights to prospectively recommend media, message, and budget allocation.  Forward-looking brands rely on Marketing Evolution to deliver accurate unified marketing measurement across both online and offline channels while maximizing their media spend, marketing Return on Investment (ROI), and brand impact. About the RoleThe Customer Success Manager will work as a trusted customer advisor, providing guidance on how to maneuver and utilize the ME platform. The CSM will provide overall project management support and timeline management with client onboarding and ongoing deliverables. The CSM will support and coordinate all customer delivery activities necessary to meet the customer’s contracted services and ensure that the customer is proficient in using the Marketing Evolution platform.   If you take pride in seeing a customer profit from your work to meet their goals and knowing that you contributed to their success, this is the role for you.Marketing Evolution is an equal opportunity employer. #Salary and compensation

What’s a Silverfin?**At Silverfin we’re trying to apply the promise of software to the age-old industry of accounting. With our SaaS offering we’re automating a large chunk of the busy-work that accountants are currently handling manually, and are building new tools so they can provide better services to their customers. We aim to optimize their workflow in such a way that accountants can spend more time on the much more impactful and rewarding work of advising their customers, the business owners. The good news is we’re succeeding in doing exactly that. Every day more than 15.000 financial service professionals use Silverfin to help and advise more than 200.000 businesses. Our customers adore us! The even better news is there’s still plenty left to work on, and that’s where we hope you come in!What about your team?Customer experience at Silverfin is not about closing tickets, it's about actually helping people to have the greatest experience possible on our platform through mail, Zoom or chat. We actually care a lot about our customers so we want to give them a first class support experience they deserve.Our ‘Data Sync’ team is all about making sure the golden data from our clients bookkeeping software flows towards our SaaS platform as fluently as possible. Your assignment is quite erse though - while you will be going toe to toe with our client’s IT teams to set up new data syncs there’s a host of running data flows out there which need your attention and care. Handling customer requests and distinguishing bugs from features by working closely with product experts as well as the engineering team will be your second nature.Did we mention this is a technical gig? We are looking for champions not afraid from jumping between VPN connections and RDP or TeamViewer sessions to navigate our client’s environments and dig for the gold inside the data sync logs and middleware tools. We tap in data from dozens of external accounting softwares so being able to find the right information without knowing what’s inside their box is a must have skill!What are we looking for- We’re looking for somebody who’s a natural born troubleshooter and Google's best friend- IT-Minded support professional with good knowledge of Windows servers and Azure boxes- RDP, VPN & TeamViewer adepts- Basic knowledge of SQL queries is a big plus- Top communication skills and Fluency in English, Dutch and/or French is a huge plus- Enthusiastic and eager to learn- Team player, can-do person resonating with our culture- Needless to say - excellent client focus and passion for game changing technologyWhat we offer- Actual, proper work-life balance- Become a part of a new team in an expanding company - this includes horizontal as well as vertical growth opportunities in each role- A stimulating work environment with passionate, friendly and inclusive colleagues who value ersity- Learning opportunities in a no nonsense fintech scale-up, opportunities guaranteed- A €1.000 yearly budget to spend on conferences, courses, workshops or other expenses that will improve your skills- We offer monthly company-wide Wellbeing Days for all employees (10 days off in 2022) - A strong supply of excellent coffee, fresh fruits and … drinks on Friday! \Please mention the word **ERUDITE when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

What’s a Silverfin?**At Silverfin we’re trying to apply the promise of software to the age-old industry of accounting. With our SaaS offering we’re automating a large chunk of the busy-work that accountants are currently handling manually, and are building new tools so they can provide better services to their customers. We aim to optimize their workflow in such a way that accountants can spend more time on the much more impactful and rewarding work of advising their customers, the business owners. The good news is we’re succeeding in doing exactly that. Every day more than 15.000 financial service professionals use Silverfin to help and advise more than 200.000 businesses. Our customers adore us! The even better news is there’s still plenty left to work on, and that’s where we hope you come in!What about your team?Customer experience at Silverfin is not about closing tickets, it's about actually helping people to have the greatest experience possible on our platform through mail, Zoom or chat. We actually care a lot about our customers so we want to give them a first class support experience they deserve.Our ‘Data Sync’ team is all about making sure the golden data from our clients bookkeeping software flows towards our SaaS platform as fluently as possible. Your assignment is quite erse though - while you will be going toe to toe with our client’s IT teams to set up new data syncs there’s a host of running data flows out there which need your attention and care. Handling customer requests and distinguishing bugs from features by working closely with product experts as well as the engineering team will be your second nature.Did we mention this is a technical gig? We are looking for champions not afraid from jumping between VPN connections and RDP or TeamViewer sessions to navigate our client’s environments and dig for the gold inside the data sync logs and middleware tools. We tap in data from dozens of external accounting softwares so being able to find the right information without knowing what’s inside their box is a must have skill!What are we looking for- We’re looking for somebody who’s a natural born troubleshooter and Google's best friend- IT-Minded support professional with good knowledge of Windows servers and Azure boxes- RDP, VPN & TeamViewer adepts- Basic knowledge of SQL queries is a big plus- Top communication skills and Fluency in English, Dutch and/or French is a huge plus- Enthusiastic and eager to learn- Team player, can-do person resonating with our culture- Needless to say - excellent client focus and passion for game changing technologyWhat we offer- Actual, proper work-life balance- Become a part of a new team in an expanding company - this includes horizontal as well as vertical growth opportunities in each role- A stimulating work environment with passionate, friendly and inclusive colleagues who value ersity- Learning opportunities in a no nonsense fintech scale-up, opportunities guaranteed- A €1.000 yearly budget to spend on conferences, courses, workshops or other expenses that will improve your skills- We offer monthly company-wide Wellbeing Days for all employees (10 days off in 2022) - A strong supply of excellent coffee, fresh fruits and … drinks on Friday! Please mention the word **ERUDITE when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

We’re looking to add a Senior Customer Success Manager to our Revenue team, for a position based in Europe. This new team member will be instrumental in managing and growing accounts with well-known brands as we continue to make the retail world a better, more sustainable place.At Nextail, we empower retailers to create better experiences while using fewer of the world's resources. Nextail’s cloud-based platform uses artificial intelligence, prescriptive analytics, and optimization to deliver agile merchandising decisions. To date, we’re backed by more than $12M in funding from leading venture capital investors and are working with global retailers like Versace, River Island, Guess and Pepe Jeans.The ideal candidate has solid experience in SaaS Customer Success and understands diagnostic sales processes.As a Customer Success Manager (CSM) for Nextail,  you will engage with our customers through a thorough discovery and diagnostic process and build deep understanding of their business. You will develop long term strategies that increase the customers' lifetime value, demonstrate ongoing value and ROI, drive adoption and manage the overall relationship.You will have the opportunity to build relationships and work closely with senior and C-Level roles - helping to shape their key processes to a more date driven future. A key part of the job is to support these innovative retailers on their internal change management process, as adopting Nextail is more than just implementing a new software, it is transforming their way of working to becoming more agile and data driven. You will be an inidual contributor working alongside other experienced CSMs and coordinate across different departments like onboarding, customer insights, product, service, to ensure customer satisfaction. You will :* Partner with our clients, some of the most well known retailers, helping them grow into data driven future - building strong relationships with C-levels/key executives, champions and key users to ensure our customers' success and grow and renew customers.* Conduct in-depth discovery and diagnostic sessions with our customers to reveal pains and their costs. You will drive the change process within your assigned accounts as well as design and deliver value solutions coming across their growth needs. You will build lifetime value plans for each customer with appropriately identified objectives, stakeholders, milestones, risks, and metrics - by this proactively identify and execute expansion opportunities (upsell or product feature adoption) in each account to drive value both for the customer and Nextail.* Create customer deliverables (presentations, business process enhancements, strategy recommendations and updates) suitable for a erse set of constituents from senior executives to users.* Build, maintain and leverage strong relationships with key stakeholders within each customer organisation to influence solution adoption, create strong support for new opportunities and secure their willingness to advocate on Nextail’s behalf. Nextail is currently sold directly to C-suite executives so you will be in a good position to develop further traction within our customer businesses.* Work closely with our Change Managers and Customer Insights teams to analyse data across the entire customer base to determine key factors that contribute to customers’ success with the platform and build processes to support those behaviours.* Serve as an important source for information regarding the customer’s business needs and provide customer feedback to Product Management, Services, Sales and other teams.We offer:* High flexibility: We’re strong believers that what matters most are results. Each Nextailer is empowered, through trust and ownership, to organize their time as they see fit without jeopardizing the time or work of their colleagues.* Remote-first philosophy: Nextail started as a remote company and continues to offer a nice mix of remote and/or office-based environments around the world.* International environment: We operate across the globe, with recent operations reaching from Europe all the way to Australia, and our team alone consists of professionals of more than 15 different nationalities. While many of us are multilingual, our working language is English.* Diversity on all levels: United as a single team, we celebrate ersity at every dimension*. Professionally speaking, do you want to work alongside tech geniuses, data science magicians, and fashionistas? You’ll have teammates with extensive experience in a wide variety of professional fields, including technology, retail, consulting and entrepreneurship.* The laptop of your choice: We want you to work with the tools that are most comfortable for you!* Flexible compensation plan: We offer a fixed + variable salary as well as company equity as we progress towards our Series B fundraising round.<br/><br/>* Ideally 8+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role in a SaaS Environment.* World Class understanding of Customer Success concepts, best practices, and execution strategies.* Detailed understanding of best practices in SaaS project implementation and experience with complex IT deployments.* Ability to create structure in ambiguous situations and design effective processes.* Experience in managing a portfolio of accounts.* Experience in retail is a plus.* Strong interpersonal skills and ability to develop trusted advisor relationships with C-level executives and business decision makers* Organizational skills and the ability to manage multiple projects simultaneously.* Cultural awareness and appreciation for ersity.* Native/Proficient level of Spanish and fluency in EnglishIf you think you meet these requirements and want to keep developing your professional career with Nextail do not hesitate and apply!*Nextail is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.To all recruitment agencies: Nextail does not accept agency resumes. Please do not forward resumes to our jobs alias, Nextail employees or any other organization location. Nextail is not responsible for any fees related to unsolicited resumes. #Salary and compensation

About UsAt Close, we’re building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in sales automation—helping companies to close more deals, faster than ever. Since our founding in 2013, we've grown to become a profitable, 100% globally distributed ~55 person team that is dedicated to building a product our customers love.We are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. About YouYou will be reporting to the Manager of Customer Support, Joseph Sterner. As a Customer Support Executive, you would be responsible for handling general support emails sent during Western/Central European business hours (BST/CEST).This role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, but you will also be responsible for leading inidual projects/initiatives outside of the queue as the need arises.You’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. You are someone that has a healthy sense of curiosity and enjoys taking things apart and putting them back together.Requirements* Physically based in a Western or Central Europe time zone, with a strong preference for (BST/CEST)* High-level of proficiency in the English language, both written and verbal.* Experience working in a remote capacity* 2 years experience working in a customer facing role (sales, support, hospitality, etc.).Nice to Haves* Direct support experience* Technical/coding experience (This includes VoIP, email, network management, APIs, etc).* Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)Responsibilities* Respond to customer support tickets and take support calls during Western/Central European business hours (BST/CEST).* Escalating issues to senior support staff and engineering as needed* Fraud prevention/detection* Billing reconciliation * Writing bug reports* Coordinating with Success to provide extra support to large customers* Maintaining help center documentation and creating content for new/updated featuresTools We Use* Help Scout* Sift* Stripe* Twilio* Plivo* Guru* AsanaWhy Work With Us?* Culture video 💚* 100% remote company (we believe in trust and autonomy)* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay* Annual team retreats ✈️* Quarterly virtual summits* 5 weeks PTO + Winter Holiday Break* 2 additional PTO days every year with the company* 1 month paid sabbatical every 5 years* Co-working stipend* Revenue Share (after 1 year)* Paid parental leave* Medical, Dental, Vision with HSA option (US residents)* 401k matching at 6% (US residents)* Dependent care FSA (US residents)* Contributor to Stripe's climate initiative 🌍❤️ * Our story and team 🚀At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). We come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in erse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.Our team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.Interested in Close but don't think this role is the best fit for you? View our other positions. \Please mention the word **AWSOME when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#LocationEurope

About UsAt Close, we’re building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in sales automation—helping companies to close more deals, faster than ever. Since our founding in 2013, we've grown to become a profitable, 100% globally distributed ~55 person team that is dedicated to building a product our customers love.We are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. About YouYou will be reporting to the Manager of Customer Support, Joseph Sterner. As a Customer Support Executive, you would be responsible for handling general support emails sent during Western/Central European business hours (BST/CEST).This role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, but you will also be responsible for leading inidual projects/initiatives outside of the queue as the need arises.You’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. You are someone that has a healthy sense of curiosity and enjoys taking things apart and putting them back together.Requirements* Physically based in a Western or Central Europe time zone, with a strong preference for (BST/CEST)* High-level of proficiency in the English language, both written and verbal.* Experience working in a remote capacity* 2 years experience working in a customer facing role (sales, support, hospitality, etc.).Nice to Haves* Direct support experience* Technical/coding experience (This includes VoIP, email, network management, APIs, etc).* Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)Responsibilities* Respond to customer support tickets and take support calls during Western/Central European business hours (BST/CEST).* Escalating issues to senior support staff and engineering as needed* Fraud prevention/detection* Billing reconciliation * Writing bug reports* Coordinating with Success to provide extra support to large customers* Maintaining help center documentation and creating content for new/updated featuresTools We Use* Help Scout* Sift* Stripe* Twilio* Plivo* Guru* AsanaWhy Work With Us?* Culture video 💚* 100% remote company (we believe in trust and autonomy)* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay* Annual team retreats ✈️* Quarterly virtual summits* 5 weeks PTO + Winter Holiday Break* 2 additional PTO days every year with the company* 1 month paid sabbatical every 5 years* Co-working stipend* Revenue Share (after 1 year)* Paid parental leave* Medical, Dental, Vision with HSA option (US residents)* 401k matching at 6% (US residents)* Dependent care FSA (US residents)* Contributor to Stripe's climate initiative 🌍❤️ * Our story and team 🚀At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). We come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in erse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.Our team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.Interested in Close but don't think this role is the best fit for you? View our other positions. Please mention the word **AWSOME when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#LocationEurope

À propos de MuzzoMuzzo est une marketplace de chasseurs de têtes créée en novembre 2020. Le principe : notre algo de matching met en relation des employeurs avec les chasseurs les plus pertinents pour leurs besoins en recrutement.Notre ambition est de devenir le plus grand réseau de recruteurs en Europe, en nous appuyant sur une communauté de freelancers et de cabinets spécialisés.En un an, nous avons construit un MVP utilisé en prod, validé nos hypothèses de rentabilité et complété une première levée de fonds de 2M€.Nos Valeurs* L'envie de progresser | Continuer à apprendre tous les jours* L'esprit d'équipe | Tous alignés derrière un objectif commun* Le pragmatisme | Dire non au gaspillage !Tes missionLa forte croissance de notre activité nous amène à rechercher un(e) CSM, pour piloter, suivre et assurer la satisfaction de notre portefeuille clients actuel. En ce sens, tu devras :* Accompagner tes interlocuteurs : développer une posture et un discours avec des C-level clients* Leur présenter la plateforme si besoin* Collecter et analyser les retours d’expériences* Contribuer à l’enrichissement et à l’amélioration du produit en apportant des conseils stratégiques à l’équipe sales ainsi qu’à l’équipe produit* Savoir rassurer et conseiller une grande variété de clients et des interlocuteurs de haut niveauTon objectif : la satisfaction des clients, économique et business qui se traduit par le ROI<br/><br/>Profil recherché* Tu as au moins 1 an d'expérience sur un poste similaire dans le domaine du recrutement (stage/alternance comprise)* Tu es un(e) bon(ne) communicant(e), emphatique, capable de parler à des décideurs* Tu suis tes comptes avec rigueur, as un fort sens du service client* Tu es autonome, proactif(ve), curieux(se), et as envie de progresser sur ce métier* Tu as le sens du détail, es orienté(e) solutions et résultats et n’as pas peur des chiffres* Tu es polyvalent(e), force de proposition et tu es plein(e) d’énergieBonus* Tu es bilingue (le but étant de s’ouvrir à l’Europe très rapidement)* Tu es diplômé(e) d’une grande école de commerce* Tu as un attrait pour la techCe que nous t'offrons* Un coaching personnalisé en fonction de ton ambition,* Tu auras un fort impact sur le développement de la boîte,* La possibilité d’intégrer la track CGO,* Tu rejoindras une équipe (hyper) sympa, animée par la curiosité et l'envie d’apprendre,* Un environnement de travail bienveillant,* Des méthodes de travail efficaces basées sur le Lean Management,* Une politique favorable au télétravail (full remote OK),* Des événements réguliers au sein de l’équipe,* Des locaux en plein centre de Paris (Saint-Lazare) et la carte Swile,* Une prime confort pour acheter ton matériel en arrivant.Processus de recrutement* Un premier échange téléphonique avec Luine, la Talent Acquisition Specialist de Muzzo,* Entretien de fit avec Luine,* Entretien avec Pierre-Louis, le CTO de Muzzo* Echange avec Antoine, le CEO de MuzzoTu veux en savoir plus?https://www.muzzo.io/ https://www.linkedin.com/company/muzzo/ #Salary and compensation

Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.Sana is looking for an experienced Software Engineer to join our small but growing team. As a successful candidate, you have demonstrated the ability to build, deploy and maintain large-scale, distributed applications with complex database schemas. You understand and use automated testing and know how to write clean, readable code.We are building a distributed engineering team and encourage all applicants to apply, regardless of location.We work primarily in Ruby on Rails and JavaScript, but are open to those with differing backgrounds. You should have a deep understanding of how to build software that goes beyond the ability to use these tools.About SanaSana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out! #Salary and compensation

At Recast, we're building the next generation of media measurement technology. We're scientists and engineers applying cutting-edge techniques to the hardest problems in a multi-hundred-billion dollar market. Every year, billions of dollars are wasted on ineffective and unmeasurable marketing campaigns — Recast helps marketers measure the unmeasurable and save millions of dollars of marketing budget.We're hiring a marketing data scientist to work directly with clients and help us build the future of media measurement.What you'll do in your first 6 months:**- Onboard new clients onto Recast's platform and work hand-in-hand with them to set priors, interpret their results, and plan experiments to validate the model.- Implement complex statistical analyses of marketing data to help us improve Recast's statistical internals and help clients improve their marketing efficiency.- Develop libraries and patterns of analysis that we will use to help clients interpret and make use of their dataThings you probably have experience in:- Deep and complex use of R- Bayesian methods, with exposure to Stan- Causal inference- Marketing data science and media performance measurement- Partnering directly with marketers to shape marketing budgets and structure testsThings that should excite you that might scare off other folks:- Working at the cutting edge of causal inference and computational statistics- Working directly with marketers on applying modeling result to marketing strategy- Exploring the output of a model with over 30k parameters- Contributing directly to product direction and business strategyWe're looking for our first full-time data scientist that can help us really expand the impact of Recast — this is a great opportunity to participate in pushing the frontier of statistics and building the future of marketing data science.While Recast is officially based in the US, we're a fully remote team (one founder lives in Brooklyn, the other in Mexico City). We can't sponsor visas at this time, unfortunately.If this sounds interesting to you, email us with a bit about yourself and any relevant linkedin / github links / resumes at [email protected]. \Please mention the word **ASSURE when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

At Recast, we're building the next generation of media measurement technology. We're scientists and engineers applying cutting-edge techniques to the hardest problems in a multi-hundred-billion dollar market. Every year, billions of dollars are wasted on ineffective and unmeasurable marketing campaigns — Recast helps marketers measure the unmeasurable and save millions of dollars of marketing budget.We're hiring a marketing data scientist to work directly with clients and help us build the future of media measurement.What you'll do in your first 6 months:**- Onboard new clients onto Recast's platform and work hand-in-hand with them to set priors, interpret their results, and plan experiments to validate the model.- Implement complex statistical analyses of marketing data to help us improve Recast's statistical internals and help clients improve their marketing efficiency.- Develop libraries and patterns of analysis that we will use to help clients interpret and make use of their dataThings you probably have experience in:- Deep and complex use of R- Bayesian methods, with exposure to Stan- Causal inference- Marketing data science and media performance measurement- Partnering directly with marketers to shape marketing budgets and structure testsThings that should excite you that might scare off other folks:- Working at the cutting edge of causal inference and computational statistics- Working directly with marketers on applying modeling result to marketing strategy- Exploring the output of a model with over 30k parameters- Contributing directly to product direction and business strategyWe're looking for our first full-time data scientist that can help us really expand the impact of Recast — this is a great opportunity to participate in pushing the frontier of statistics and building the future of marketing data science.While Recast is officially based in the US, we're a fully remote team (one founder lives in Brooklyn, the other in Mexico City). We can't sponsor visas at this time, unfortunately.If this sounds interesting to you, email us with a bit about yourself and any relevant linkedin / github links / resumes at [email protected]. Please mention the word **ASSURE when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

We launched saas.industries in 2019 and specialized in developing and marketing API products. We currently provide our solutions to hundreds of businesses in multiple niches, all around the globe.As our company's first full-time support manager, you will be responsible for designing & building support processes together with the founding team. You will be required to act as a primary escalation target for any technical or subscription-related issue. You will be handling every support issue personally, either through email, web-meeting, or chat communication.Why You Should Apply- We are 100% bootstrapped - you enjoy low hierarchies & appreciate direct communication with the founders- You want complete control over your development and working environment. - You thrive in a remote working environment where you may never meet your co-workers in person; you go wherever you want- You understand how essential clear, consistent communication is when working remotely -- ambiguity makes you uncomfortableSkills You Should Have- Good oral and written communication skills- Strong technical knowledge in networking systems- Strong analytical skills- Ability to prioritize and manage tasks.- Excellent time management and problem-solving skills.- Exceptional customer service skillsWhat You Can Expect From Us- A competitive salary- Flexible and fair working hours- Calm and asynchronous company environment- Focus on deep work instead of meetings- Extensive onboarding to your new work environment- Opportunity for performance-based bonuses and salary increases- A healthy level of autonomy; We will provide consistency in expectations and support.- Transparent, direct and clear communication\Please mention the word STRAIGHTEN when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

We launched saas.industries in 2019 and specialized in developing and marketing API products. We currently provide our solutions to hundreds of businesses in multiple niches, all around the globe.As our company's first full-time support manager, you will be responsible for designing & building support processes together with the founding team. You will be required to act as a primary escalation target for any technical or subscription-related issue. You will be handling every support issue personally, either through email, web-meeting, or chat communication.Why You Should Apply- We are 100% bootstrapped - you enjoy low hierarchies & appreciate direct communication with the founders- You want complete control over your development and working environment. - You thrive in a remote working environment where you may never meet your co-workers in person; you go wherever you want- You understand how essential clear, consistent communication is when working remotely -- ambiguity makes you uncomfortableSkills You Should Have- Good oral and written communication skills- Strong technical knowledge in networking systems- Strong analytical skills- Ability to prioritize and manage tasks.- Excellent time management and problem-solving skills.- Exceptional customer service skillsWhat You Can Expect From Us- A competitive salary- Flexible and fair working hours- Calm and asynchronous company environment- Focus on deep work instead of meetings- Extensive onboarding to your new work environment- Opportunity for performance-based bonuses and salary increases- A healthy level of autonomy; We will provide consistency in expectations and support.- Transparent, direct and clear communicationPlease mention the word STRAIGHTEN when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

"

Mission

Miso의 Mission은 ‘we build technology that improves our everyday lives offline' 입니다.Miso의 문화를 한 마디로 말하면 “올바른 일을 열심히 한다 (work hard on the right things.)\" 입니다.이를 위해 우리는 고객을 가장 먼저 생각하고, 무엇을 할 것인지 말을 하고 그것을 실제로 해내며, 가장 높은 기준을 갖고 있습니다.Miso의 CX는 일반적인 콜센터와는 다릅니다. Customer first를 위해 고객과 파트너의 경험을 관리하며 Business와 Align하면서 권한을 갖고 주도적으로 Business를 성장시킵니다.고객과 파트너과 도움을 필요로할 때 진정한 도움을 드리고 고객과 파트너의 Retention을 높이며 궁극적으로 Miso 서비스의 품질을 책임집니다.

 다음 질문에 YES 인가요?

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Miso의 Mission을 실행하고 목표를 달성해 나가는 자신의 모습을 상상했을 때 가슴이 뛰셨나요?
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문제를 정의하고 해결해 나갈때 감이 아닌 데이터 기반으로 움직이시나요?
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Customer First라는 말의 의미를 알고 그렇게 행동하시나요?
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빠르게 성장하고자 하는 열망이 크신가요?
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[미소에서 하게 될 업무는요]

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CX Center 총괄 관리
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고객 및 파트너 Care 지표 (응대율, 품질, Response time, Customer Retention 등)에 대한 권한과 책임
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CX Center의 예산 계획 수립 및 CX Cost에 대한 권한과 책임
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고객 및 파트너 Care에 대한 정책 수립 및 지표 모니터링을 통한 성과 관리
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고객 및 파트너의 Retention 개선 (이탈 방지 포함)
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CX Center Product 개선 프로젝트의 Business Owner
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Business & Service Process의 개선 및 투명성을 높이기 위한 KPI 및 Dashboard 개발
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고객 접점별 (Call, Chat등) 주요 관리지표 수립 및 개선
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CX 센터 응대 프로세스 개선 및 효율화 과제 추진
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[이런 분과 함께하고 싶습니다]

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고객 관점에서 문제를 해결하고 고객에게 행복한 순간을 더 많이 제공하겠다는 의욕이 넘치시는 분
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업무 활동에 있어 회사의 정책적 결정을 빠르게 이해하고 결정된 정책에 따라 업무 역량을 발휘하는 방법을 알고 이를 근간으로 성과를 내실 수 있는 분
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데이터 지향적인 업무 수행 및 이를 기반으로 한 결과분석, 문제해결 및 커뮤니케이션 능력이 뛰어나신 분
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복잡한 데이터를 단순하고 직관적인 형태로 표시하고 결과를 명확하고 간결한 방식으로 제시할 수 있는 능력
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개인이 아닌 팀 플레이에서 더 높은 성과를 내실 수 있는 분창조적이고 혁신적이며 변화를 두려워하지 않고 즐기시는 분
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성과 지향적이며 Self-Management에 탁월하신 분
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[자격요건]

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5년 이상 CS/CX/고객서비스 운영조직에서의 직접적인 업무 경험 (팀장, 센터장급의 관리자 경험)
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뛰어난 MS 오피스, Google docs 활용 능력
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고객센터 운영 시스템 (CTI, Genesys, Zendesk등)에 대한 이해도
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학사 이상의 학위 수여자
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[이런 분을 우대합니다]

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O2O 플랫폼 서비스 , 스타트업 유경험자
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Product의 이해도가 높으며 개발팀과의 커뮤니케이션에 능숙하신 분
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SQL 및 통계 프로그램의 능숙한 활용
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고객센터 운영 관리 유경험자
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[보상  및  혜택]

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정직원 Stock Option 보상
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홈클리닝 서비스 제공
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4대보험 가입 및 퇴직금 별도
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[업무환경]

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유연근무제 시행
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휴게공간 라운지 이용 24/7
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주 1회 조식 제공 및 간식, 커피 무제한
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[지원방법 및 절차]

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서류 : 국문 혹은 영문 이력서
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절차 : 서류 검토 - 홈테스트 - 면접전형(최대 3회) - 레퍼런스 체크- 최종합격
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[근무기간 및 장소]

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근무형태 : 정규직(수습기간 3개월)
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근무시간: 주 5일
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근무지역 : 서울 서초구 (강남역 부근)
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급여 : 면접 후 결정
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[기타 유의사항]

입사지원 서류에 허위사실이 발견될 경우, 채용 확정 이후로도 채용이 취소될 수 있습니다.

",

The Role and Who We’re Looking ForGreenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking a talented, passionate, enthusiastic Customer Support Champion to join our team. As a business, our DNA and core are about excellence in customer experience plus we’re in a big period of growth for the business, so we see this role as one of the most integral ones on our team.The role has two critical and interrelated, but distinct responsibilities. You need to be passionate, experienced, and talented at both.Customer Care:**We call this role a “customer champion” for a reason-your role is to be the customer advocate and champion for our business. Good customer service seeks to understand a customer’s situation and help them resolve that situation at the first point of contact. Great customer service seeks to resolve that customer’s need and translate that need back to the business to ensure that we improve sometimes in tiny ways and avoid any customer having a similar confusion moving forward. Incredible customer service does not just that but seeks to listen to what’s not being said, read between the lines, and take that back to make the experience better for that customer and every one after that one. We believe our customers deserve incredible customer care. So, if you do too, and you love to help people, can’t stand the idea of anyone ever being confused, or have anything other than a surprisingly delightful experience working with us, we’d love for you to apply.Sales:In the same way that we care deeply about customer experience, we also understand that in order to win that business, we need to earn the trust of prospective customers. That’s not easy (nor should it be!). We know that when someone starts the process of engaging a tax preparer, they may feel anxious, they may feel frustrated, and they may dread the process. Taxes aren’t at the top of their list, and they need us to make it easy for them, but also make them feel confident that we are in control of their tax needs. The right salesperson doesn’t just answer a question but helps to really explain and articulate what makes Greenback special and why we’re a great fit compared to other alternatives. The right salesperson can speak intelligently about taxes, about how we work, about the strength of our accountant team, and do so in a genuine, non-pushy way. Timeliness, appropriate feedback, good knowledge of the industry as well as our internal process are all critical to the role.Last but certainly not least we’re looking for someone who’s a great fit for our company culture. We’re a small, tight-knit team-all of us working remotely from home offices. We’re growing fast (check us out on the INC 5000 list-woohoo!). We’re obsessive about customer experience, believe that planning is the key to success, and like to work hard and make things happen-but also live our lives outside of the (home) office too! We’re looking for someone who is confident, reliable, an excellent communicator loves working in a fast-paced team, and is able to get things done with minimal supervision (we don’t like looking over your shoulder and don’t think you’d like that either).## Key Skills Needed* Excellent communication skills (does that go without saying?). You will mostly be speaking with people via email (80%), with some phone calls (20%). You need to be able to read between the lines and craft messaging that is warm, friendly, professional and really meets the need of the specific demands of that email interaction.* The ability to convert warm leads at a high volume by setting proper expectations, providing thoughtful responses, and clearly outlining the next steps.* Ability to identify opportunities to add value by monitoring industry changes, trends, and customer needs.* Use analytics to manage and measure your success, know where to put additional effort, and prioritize. That means you need to be someone who can manage targets, metrics, and can analyze these metrics, understand what they mean, and make good decisions as a result.* Excellence in execution: Attention to detail and ability to keep organized/juggle multiple things at once. We’re a seasonal business, so there are times when our inboxes are on fire! This is part of the role and being organized, handling stress well, and being able to juggle high-demand situations comes with the territory.* We don’t expect you to be an accountant, but you will need to learn and become a subject matter expert on US expat taxes.Bonus: current or former expat, or someone who appreciates or gets excited about the expat life.Time zone: we’re looking for someone who is in a fixed time zone. We’re not looking for long-term travelers/people who aren’t in the same time zone most of the year.## What We Offer* The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventure.* We have an excellent benefits package that includes a 401k plan (with a 6% company match).* Medical, vision, and dental coverage as well as a short-term disability!* Annual team trip (last year: San Diego, 2019: Playa del Carmen, Mexico).Please mention the word **COMPACTLY when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

$30,000 — $60,000/year#LocationRemote in Asia / Hong Kong, South Africa, Europe, or New Zealand

The Role and Who We’re Looking ForGreenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking a talented, passionate, enthusiastic Customer Support Champion to join our team. As a business, our DNA and core are about excellence in customer experience plus we’re in a big period of growth for the business, so we see this role as one of the most integral ones on our team.The role has two critical and interrelated, but distinct responsibilities. You need to be passionate, experienced, and talented at both.Customer Care:**We call this role a “customer champion” for a reason-your role is to be the customer advocate and champion for our business. Good customer service seeks to understand a customer’s situation and help them resolve that situation at the first point of contact. Great customer service seeks to resolve that customer’s need and translate that need back to the business to ensure that we improve sometimes in tiny ways and avoid any customer having a similar confusion moving forward. Incredible customer service does not just that but seeks to listen to what’s not being said, read between the lines, and take that back to make the experience better for that customer and every one after that one. We believe our customers deserve incredible customer care. So, if you do too, and you love to help people, can’t stand the idea of anyone ever being confused, or have anything other than a surprisingly delightful experience working with us, we’d love for you to apply.Sales:In the same way that we care deeply about customer experience, we also understand that in order to win that business, we need to earn the trust of prospective customers. That’s not easy (nor should it be!). We know that when someone starts the process of engaging a tax preparer, they may feel anxious, they may feel frustrated, and they may dread the process. Taxes aren’t at the top of their list, and they need us to make it easy for them, but also make them feel confident that we are in control of their tax needs. The right salesperson doesn’t just answer a question but helps to really explain and articulate what makes Greenback special and why we’re a great fit compared to other alternatives. The right salesperson can speak intelligently about taxes, about how we work, about the strength of our accountant team, and do so in a genuine, non-pushy way. Timeliness, appropriate feedback, good knowledge of the industry as well as our internal process are all critical to the role.Last but certainly not least we’re looking for someone who’s a great fit for our company culture. We’re a small, tight-knit team-all of us working remotely from home offices. We’re growing fast (check us out on the INC 5000 list-woohoo!). We’re obsessive about customer experience, believe that planning is the key to success, and like to work hard and make things happen-but also live our lives outside of the (home) office too! We’re looking for someone who is confident, reliable, an excellent communicator loves working in a fast-paced team, and is able to get things done with minimal supervision (we don’t like looking over your shoulder and don’t think you’d like that either).## Key Skills Needed* Excellent communication skills (does that go without saying?). You will mostly be speaking with people via email (80%), with some phone calls (20%). You need to be able to read between the lines and craft messaging that is warm, friendly, professional and really meets the need of the specific demands of that email interaction.* The ability to convert warm leads at a high volume by setting proper expectations, providing thoughtful responses, and clearly outlining the next steps.* Ability to identify opportunities to add value by monitoring industry changes, trends, and customer needs.* Use analytics to manage and measure your success, know where to put additional effort, and prioritize. That means you need to be someone who can manage targets, metrics, and can analyze these metrics, understand what they mean, and make good decisions as a result.* Excellence in execution: Attention to detail and ability to keep organized/juggle multiple things at once. We’re a seasonal business, so there are times when our inboxes are on fire! This is part of the role and being organized, handling stress well, and being able to juggle high-demand situations comes with the territory.* We don’t expect you to be an accountant, but you will need to learn and become a subject matter expert on US expat taxes.Bonus: current or former expat, or someone who appreciates or gets excited about the expat life.Time zone: we’re looking for someone who is in a fixed time zone. We’re not looking for long-term travelers/people who aren’t in the same time zone most of the year.## What We Offer* The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventure.* We have an excellent benefits package that includes a 401k plan (with a 6% company match).* Medical, vision, and dental coverage as well as a short-term disability!* Annual team trip (last year: San Diego, 2019: Playa del Carmen, Mexico).Please mention the word **COMPACTLY when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

                                                                                                                                                             $30,000 — $60,000/year#LocationRemote in Asia / Hong Kong, South Africa, Europe, or New Zealand<br>

"

About Prodigal

We are a fast-growing Bay Area-based startup backed by leading investors like Menlo Ventures , Accel and Y-Combinator. In the past year we grew revenue nearly 10x and continue to build rapidly.

Our core product offering helps automate lending operations for financial services firms across the lending value chain. The Prodigal team has deep technical talent today and we believe there is an opportunity to build an iconic vertical software business that will fundamentally impact how the multi-trillion-dollar debt industry is managed. Debt has such a massive impact on consumers and prior to Prodigal, the industry was saddled with painful, low value manual workflows, and poor customer experience- our mission is to humanize the debt repayment process through automation and data. 

Each week, we analyze millions of borrower interactions using state-of-the-art natural language processing and speech analytics capabilities to provide dozens of our customers with insights that are actionable and relevant.

We are a young, fast-moving company looking for exceptional folks to work together with.

What will you be doing?

Own the customer journey

Prodigal's collections automation platform is loved by dozens of customers in the accounts receivables industry. Our Customer Success team is a constant guide and advisor to our customers, from conducting pilots, ensuring conversion alongside sales and onboarding them, to planning for their needs and requirements, ensuring widespread adoption & engagement, and enabling them to continuously gain business value from our product. The Customer Success team serves as the trusted point of contact for Prodigal's customers across the customer journey.

As a Customer Success Manager, you will:

*

Manage the entire customer journey - from onboarding to ongoing usage and relationship management
\

*

Understand the customer's motivations, business drivers, current processes and core business outcomes
\

*

Discover and solve for the customer stakeholders' stated and unstated business problems
\

*

Design and adapt the customer's current processes to Prodigal, to drive business value and adoption
\

*

Drive product adoption and ensure an exceptional user experience
\

*

Own all matters related to customer accounts, including retention, cross-sell and up-sell opportunities
\

Bring the voice of the customer to Product

Our core strengths in speech AI uniquely position us to create impact across the lending value chain. Prodigal's current products have already poised us to win in the market, but it is a never-ending process of building and refining products that allow us to better add value to our customers. As a Customer Success Manager, you will understand the customer's core business problems and directly work with the Product team to be the customer's voice in the room.

As a Customer Success Manager, you will:

*

Understand the needs of the customer and identify business problems and opportunities that can be solved through Prodigal's product offerings
\

*

Act as the voice of the customer for other Prodigal teams, including Product, Sales and Growth
\

*

Understand Prodigal's product, value offering and future roadmap, and articulate and adapt these to our customers.
\

*

Educate customers on Prodigal usage, best practices and new releases.
\

*

Monitor and analyze customers' engagement and adoption metrics.
\

Streamline and scale for success

Prodigal is lean, agile and growing fast. As we scale up, our customers will grow and so will their needs and demands. As a Customer Success Manager, you will need to establish and follow processes to ensure that Customer Success is streamlined and scales smoothly with Prodigal.

As a Customer Success Manager, you will:

*

Work with Sales, Growth and Product to establish and follow processes for pilots, onboarding, trainings, customer requests, ongoing success and future growth
\

*

Work with cross-functional and cross-geographic teams to ensure customers realize their ROI, improve operations, scope new business opportunities and identify areas for strategic growth
\

*

Manage customer expectations in terms of what the product can and cannot achieve
\

What are we looking for in you?

* Passionate about Prodigal and the problem we are solving.

From day 1, Prodigal has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.

Learn more about us at www.prodigaltech.com

",

"

Implementation at Haven

As the first delivery & implementation hire at Haven, you will play an instrumental role in all aspects of our growth and scale. Reporting to our Head of Customer Success, and working closely with our entire team, you will provide leadership, structure, and execution across a range of initiatives while shaping the delivery practice. The role is remote in the US.

Responsibilities & Requirements

* Manage the day to day of our delivery function for future releases and implementation projects

Ideal Background

* 5-7 years of work experience in implementation, delivery, technology consulting, and/or high-growth startups

What you can expect

We’re a remote-friendly distributed team that believes in order to succeed we must be greater than the sum of our parts by valuing partnership, creativity, ersity, and growth for each other and the people we serve.

",

Senior Customer Support SpecialistCustomer Support enables educator love for Aula! The team ensures the sustainability of the changes through reactive support but also proactive support by communicating best practices on all interactions and delivering engaging webinarsCustomer Support is a knowledgeable trusted partner for our community to represent their voice internally, thinking critically around the services and support, and challenging the status quo to drive customer satisfaction is what you'll do best.TL;DR* Permanent - Fully remote - $45,000-$73,000 (Depending on experience and location) - US - EST timezone* Ensure all our users receive the same, outstanding level of support during low and peak seasons, delivering mind-blowing proactive and reactive support with the highest level of quality to exceed our users’ expectations to maintain our CSAT above 94%.* Diagnose and troubleshoot escalated product issues/bugs and apply creative solutions for resolution/workarounds independently.* Coach and educate users via live training to encourage platform engagementOutcomes* Efficiently unblock technical/non-technical partners via our support live channels maintaining our high partner satisfaction* Guide educators and learners on their Aula journey delivering live trainings, and also contributing in our help centre* Be the strategic voice of Product Support working on cross-functional projects to maximise Educator Love* Be a part of a high-performing and inclusive team that values autonomy.* Work with your teammates to set high goals — and celebrate success when we hit them.* Contribute to building a collaborative, productive and friendly remote workplaceAbout youA technical aptitude for, and experience troubleshooting web applications and mobile applications in a Saas environment.Previous experience (4+ years) in a customer support or customer success role with a demonstrable history of regularly exceeding targets.Experience creating and delivering training/help centre documentationUsed Zendesk before.Worked closely with product development teams.Excellent problem solving and analytical skills with great attention to detail.Excellent written and verbal communication skills in English.The ability to multitask and keep up with a fast-paced start-up environment.About AulaOur virtues are what makes Aula as an organisation unique.Our commitment to ersity and inclusion should not be mistaken with building an organisation where 8 billion people would thrive. We lean into what makes Aula unique: we’re building an inclusive, high performing, organisation where high performing people are silly ambitious about improving education - at scale.We judge our virtues by what we do, not what we say.Our virtues are🚀 Silly Ambitious🔍 Uncomfortably Focused🗣 Transparent by DefaultA fair chanceEvery role in the Aula team is open to applications from all sections of society. We believe in the superpowers and potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, well, you.More than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. It’s this philosophy that drives us towards our mission, and we open our doors to those who share these motivations. Please mention the words CLAIM BALL FILM when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

                                                                                                                                                             $40,000 — $70,000/year#LocationUS Remote - EST Timezone<br>

ORCID is seeking an experienced and enthusiastic professional for the position of QA Automation Engineer. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers!Who We AreORCID is a mission-driven, member-supported, community-governed non-profit organization. Our vision is a world where all who participate in research, scholarship, and innovation are uniquely identified and connected to their contributions across disciplines, borders, and time. Every one of ORCID’s employees is committed to that vision as well.We believe in and operate by our three main values. ORCID strives to be:Inclusive: We make decisions collaboratively, involving our staff, Board, those who support our mission, and the researchers and community that are the purpose of our work. We take a global view.Trusted: Privacy and researcher control underscores everything we do.Open: Our work is open, transparent, and non-proprietary.The RoleORCID is seeking an enthusiastic and motivated QA Automation Engineer to join our development team, working alongside our QA Lead to take our processes and practices to the next level and achieve extensive end-to-end test coverage across our systems. The role is mainly focussed on automated testing, but will cover the full QA function including some manual QA, documentation, training of staff members and tier 2 support. Our web applications use Angular on the frontend, Java for the backend, with Postgres and MongoDB databases.This position is full time (40 hours/week) and, like all positions at ORCID, is fully remote. Candidates must be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC. Outside of these parameters, ORCID offers flexibility with your schedule.ResponsibilitiesTest Automation-Write automated tests that drive web-based UIs and APIs-Analyse and triage test results, and create bug reports-Support other team members to become proficient in automated test writingManual testing-Create and execute testing plans for ORCID products-Identify and report system bugs and other flaws-Research, document, respond to and prioritize bug reports-Analyze and write test standards and procedures-Work with the product team to understand desired functionality, acceptance criteria, complexities and risks-Help manage the software lifecycle, including finding the correct balance between risk and software development velocityTier 2 support-Provide technical support (tier 2) for escalated API integration issues-Provide technical support (tier 2) for escalated user support tickets-Monitor API Users Group, making sure questions are answered and community feedback is transmitted internallyDocumentation and training-Manage staff training on new Registry and API features-Technical API documentationRequirements-Fluency in written and spoken English-3-5+ years experience in test automation-Expertise in Javascript coding for automated testing of user interfaces-Experience with test automation frameworks, e.g. Cypress-Ability to work in an agile environment-Experience with Behaviour Driven Development tools and methodologies-Ability to communicate clearly, accurately and respectfully on complex issues, including listening actively to others-Experience extracting actionable recommendations from feedback and data-Motivated and results-driven, with a high-level of energy, enthusiasm, and initiativeNice-to-Haves-Fluency in additional languages-Experience working remotely-Experience working in the research community-Experience with performance and/or security testingOur CultureAs a global, 100% remote organization, ORCID is able to find the best and brightest minds in the industry. Our team includes iniduals with broad and erse backgrounds who are globally distributed. We are fluent in many languages, and we all have an innate tech savviness which helps guide our product development, support, and customer experience. We recently formed a committee of dedicated team members who meet regularly to ensure our global ersity, equity, and inclusion needs are being met, addressed, and amplified. As a fully remote organization, we also have an active committee dedicated to making our inidual remote experiences as positive and productive as possible. Although we are geographically erse, we are a small, cohesive community of thinkers and doers committed to excellence and to each other.As an open organization valuing trust and transparency, we have a privacy policy describing how we handle applicant, employee and contractor data that we invite you to review if interested: https://info.orcid.org/employee-and-contractor-privacy-policy/**We provide:A family-friendly, flexible working environment, including: -Flexible work hours and the ability to work fully from home (when not travelling)-A committed and awesome team serving a community-driven organization-Competitive compensation & benefits, plus an ORCID-wide closure (day off) the first Friday of each month-A continuous learning environment with opportunities for training & professional development-Tools to support our virtual office environment, including a budget to choose your preferred laptop and a remote working stipendNote about our salary range**: ORCID considers multiple factors when addressing salary, including experience, geographical location, and internal equity. Because of the wide variation in locations and experiences we receive in our applicants, our salary range is a general range only.Please mention the words MIDNIGHT DOUBLE SITUATE when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

OverviewInventory Planner forecasts customer demand so that eCommerce merchants have the right products at the right time. Saving time on ordering and optimizing inventory budgets, Inventory Planner supports online sellers to recommend what they should have on hand, view trends in their store, and prepare so that they don’t miss out on sales.The Customer Success Manager will be the point person for on-boarding new accounts, supporting current users, and communicating with the IP team to trouble-shoot. This person will conduct demos and live calls with new customers to ensure full understanding and use of the software. The Customer Success Manager contributes to support documentation and videos. Ongoing tracking of feature requests also ensures that Inventory Planner focuses development on what is needed by and will benefit the largest number of users.Inventory Planner is a fully remote team. The Customer Success Manager needs to be available Monday-Friday during the work day in the EMEA region. This person must be comfortable with prioritizing a variety of tasks in a fast-paced environment.The work to be doneRespond in a timely manner to all inquiries including all aspects of pre-purchase, customer on-boarding and education, and diagnosing and resolving technical issues.Develop list of top inquiries for future product improvements.Use and update support documentation including text and video resourceAbout youRequirementsExcellent written and spoken communication skillsDemonstrable critical thinking and creative problem-solving skills.Ability to learn new software platforms quicklySelf-starter, positive attitude, comfortable with little supervision and remote workHighly organized. Ability to manage and prioritize several different projects.Moderate and friendly tone with all customersHigh-speed, reliable Internet connectionPreferredExperience with eCommerceExperience with purchasing, cash flow management, and/or inventory/warehouse management.Experience conducting product demos using software such as Zoom or UberConference.Experience with SaaS support or demosWhy Inventory Planner?**Competitive salary based on commensurate experienceFlexible scheduleUnlimited vacationInternational travel 1-2 times per year for company planning and team work meetings (when travel is feasible again).Join a talented, erse team supporting eCommerce merchants worldwidePlease mention the words **INSTALL MANGO TALENT when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

Raisely powers online fundraising for ambitious charities across the world. We’re a mission-driven remote team, spread across 6 countries and 11 cities.We’re growing rapidly, but we’re not just any high-growth startup. Here you’ll have the flexibility of working from wherever you’re happy, supported by a passionate, talented team. You’ll use your skills to help charities of all sizes raise money to fund their important work, all while building a well-balanced company that puts values first.If you’re excited about the challenge of a high-growth startup, and want your work to have a huge impact on the world, then we hope you’ll consider working with us.A bit about us:**We’re Raisely! We help charities raise money online. Our platform helps charities build fundraising campaigns, run donation appeals, and nurture their supporters. We make it easy to get started and scale-up, without needing technical help.We started Raisely because charities have been underserved by technology for too long. We set out to change that, and so far we’ve helped raise over $150m.We’re a team of 20-turning-40 as we rapidly grow our company (and impact). With your help, we’re hoping to raise $1bn in the next few years and rapidly scale out, supporting charities small and large in countries across the world.Oh and one more thing. We walk this impact talk. We’re a proud B-corp, and purpose is baked into our constitution. We’re carbon neutral, and we’re starting our anti-racism journey to ensure we’re actively undoing centuries of systemic racism.A bit about the role:We’re after a Customer Success Engineer to join our support team. We’re looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on Raisely succeed.On any one day you might be taking a customer through how they can build React custom components, to advising them on how to make the most of our RESTful API, to analysing logs in Google Cloud Platform to understand the cause of a particular error.In this role you’ll learn your way around the Raisely codebase (it’s Node / JavaScript based), and use all of your technical skills to help customers use, integrate with, and build upon our platform. You’ll be reading JavaScript, playing with React, doing database administration in SQL, and debugging styling in SCSS.You are tech savvy, you understand all of this technology, but you are also comfortable speaking with customers and simplifying the complexities of Raisely to them. You will work through our customer support channels, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product.This is a **full-time, permanent role. Raisely is a 100% remote company.Role: Permanent, full-time (38hrs/week)Location: Remote (we’ll help you set up your home office!)Timezone: We'd like at least 3 hours crossover with Australian east-coast business hours (9am - 5pm AEST). No midnight shifts though.If you worked here over the past few months, you might have:*- Provided technical support, debugged issues (including DNS records), made HTML/CSS edits, and handled complex or custom uses of our products.- Found a bug hidden in the Raisely codebase that a customer wrote about. Wrote the issue up for the engineering team (or even coded up a fix yourself – if you’re game!)- Advised customers on how Raisely meets their technical requirements, including data handling and integrations.- Worked with our product engineers to make Raisely easier to use and build on.- Communicated with customers over email, phone screencasts, and video calls- Participated in our week-long virtual retreat, where you learnt how sneaky your teammates can be in Among Us!- Been a vocal advocate for our customers - bringing their feedback right into our product direction- Strategise and make data-driven decisions to make our products better and our customers love them more – everything from our onboarding through to ongoing check-ins- Written technical support docs, making the complex simple for Raisely usersImproved anything. Your job description doesn’t end with these bullet points.*Requirements:*You are:*- Deeply technical - You throw away the manual and figure things out for yourself. You know HTML, CSS, SQL, basic JavaScript or React, and you understand how computers talk. You have a fundamental understanding of DNS. You are familiar with using browser DevTools for debugging.- A go-getter - You thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently.- A superb communicator – written and verbal. You’re fluent in English with an engaging, conversational, and disarming tone.- Patient and resilient - motivated by helping people and comfortable dealing with new and challenging situations.- You are not comfortable with the status quo - You’re not in this for a quick dollar; you think the world needs to be better and that technology will get us there.Benefits:We hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:💵 Salary – We try to pay above-average salaries anchored to similar jobs in Sydney, Australia. We’re open to a wide range of experience for this role, and we’d offer AU$82,500 a year based on experience (including super for Australian employees).🏥 Healthcare – We will contribute up to US$3000 towards health insurance if you live somewhere without a public health system.📈 Ownership – We are focussed on building Raisely as a team, so we’ll offer you the chance to be a part-owner of the company with our Employee Share Scheme💻 Technology – We’ll get you a laptop and screen when you start, plus help you set up your home office.✈️ Retreats – Every 6-ish months we fly you somewhere pretty for our team retreats. (Once we’re able to safely again)🗺 Annual Leave – Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like. Plus, you are entitled to generous paid sick leave.🌴 Work remotely – We’re a remote-first company - live and work wherever you’re happiest. We’ll cover a co-working space if you’d like to work there.⏰ Flexibility – Adjust your hours as you need, within the window set above.🤷 Training – We’ll support you with time when you want to learn new skills or pay for conference or course tickets. Please mention the words **HURDLE MIXED SOON when applying to show you read the job post completely (#RMzQuMzAuMTUwLjE0OA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

"

From our founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, your data just arrives in your warehouse, canonical and ready to query, no engineering or maintenance required. As we watch more and more companies leverage our technology to become truly data-driven, we’re proud not only of our growth but also of the fact that we’ve grown without compromising our core values.

Integrity.

We do the right thing, even when it's harder in the short run. We challenge the status quo by reasoning from first principles.

Initiative.

Fivetran belongs to all of us. We take ownership and are accountable for getting things done. Through curiosity, learning, and coaching, we grow as iniduals and teams.

One team, one dream.

We share the pains and successes of our customers, partners and colleagues. We seek, gather, and trust a erse group of teammates with different perspectives to guide Fivetran's progress.

If these values resonate with you, we’d love to hear from you.

About the Role:

Fivetran is looking for an IT Help Desk Support  to support our entire organization.  You’ll make sure employees have the hardware, access, and support they need.  You’ll help ensure Fivetran remains a high-security company by participating in security initiatives, audits, and lifecycle management.

As an IT Help Desk Support at Fivetran you will:

* Work with the global IT team on initiatives to serve the entire organization.

About You:

* You are a people person! You will be working with all of Fivetran employees - they need to feel comfortable reaching out to you with IT-related issues.

Perks and Benefits:

* 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!

Shaped by the real-world needs of data analysts, Fivetran technology is the smartest, fastest way to replicate your applications, databases, events and files into a high-performance cloud warehouse. Fivetran connectors deploy in minutes, require zero maintenance, and automatically adjust to source changes — so your data team can stop worrying about engineering and focus on driving insights. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

",

"

OpenSea is the first and largest marketplace for user-owned digital goods, which include collectibles, gaming items, domain names, digital art, and other items backed by a blockchain. These digital goods have brand new properties: they’re unique, provably scarce, liquid, and usable across multiple applications. We're building a brand new economy from the ground up based on digital ownership. The team has backgrounds from Stanford, UC Berkeley, Palantir, Google, Facebook, and Pinterest, funded by YCombinator, Founders Fund, Coinbase Ventures, 1Confirmation, Blockstack, and Blockchain Capital.

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work.

OpenSea is looking for an entrepreneurially-minded inidual to act as an evangelist, liaison, and onboarding specialist. Ideally, this inidual would be a self-starter with experience using decentralized technologies, combined with some experience in customer success and marketing at an early stage software company.

Note: currently we're only looking for candidates who can work outside of American timezones - Europe, Africa, and Asia

Roles and Responsibilities

* Onboard new users and ensure their continued success as NFT traders.

We're looking for

* Ability to provide support for questions that arrive outside of American timezones (Europe, Africa, and Asia)

Nice to haves

* Experience leading a community.

",

"

At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos.

We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.

About the role** :**

With our global footprint and hyper growth, one of Snappr’s top priorities is to grow the quality and quantity of Customer Success Specialists in our Manila office. As a Team Leader, you will be challenged to manage a team of agents to deliver world class service to our customers, while working on ad-hoc special projects to unlock growth. Your impact on coaching agents and leading special projects will be the lifeblood that powers Snappr’s explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.

What you'll do:

* recruit, train and manage a team of Customer Success Specialists

What you'll need:

* bilingual proficiency in written and spoken English

Job benefits:

* PHP 50K-60K / month on-target earnings

About the team:

Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial iniduals who are redefining photography everywhere. You will get to work directly with the founding team, in particular with the Head of Operations. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end-result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket-ship has a seat open just for you.

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Do you enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?If so, we’d like you to learn about Files.com!At Files.com, we believe that providing great customer support is a matter of integrity.We won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.We invest heavily in our Customer Success team with the goal of being overstaffed so that our customers interact with a live person and get a timely resolution.About Files.comFiles.com is the new name for BrickFTP, a cloud storage service that has existed since 2009 and has over 1,700 paying business customers.Our company consists of 20 (and growing to 30 by the end of 2019) USA-based remote employees who work from home.Our products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.We’re Bootstrapped, Profitable, and GrowingOur success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.We believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.We Are A Remote CompanyYou will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.Every quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.We think that these in-person meetings are vital to the success of a remote team.About the RoleOur Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.Daily responsibilities in pursuit of this goal include providing technical support and generating written content.You will will help triage customer reported issues and respond to them via phone, email, and chat.In addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or inidual.You can further specialize in things like technical documentation, internationalization, and knowledge base once hired into this role.Minimum Qualifications:* 5+ years of Customer Support / Service experience for a SaaS or technical business services company.* Ability to communicate technical information in a simplified, easy to understand manner.* Excellent written and verbal communication skills.* Top-notch customer demeanor.Preferred Qualifications:* 8+ years of Customer Support / Service experience.* Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.* Experience working on a remote team.Our Core BeliefsHere are just some of our Core Beliefs:We believe that allowing and supporting 100% remote work gives us access to great people we wouldn’t otherwise be able to hire. We tend to hire folks who are later in their careers, which means they usually have their family established somewhere. By offering remote work, we can hire the best people, no matter where they’re located.We believe that the best way we can acquire top talent is by being an amazing place to work. Work from home, travel with the team, and surround yourself with top tier people at Files.com. Read about everything we’ve done to make working at Files.com great.We believe in building products that we actually use ourselves. We are our own toughest critics and we put all of our products through their paces every day. #Salary and compensation

About VividCortexVividCortex is a groundbreaking database monitoring platform that gives developers and DBAs deep visibility into the database. Our solution is delivered as software-as-a-service and helps our customers see and analyze the work their databases are doing in unprecedented detail. It addresses critical issues in measuring and managing today's large, distributed, erse storage tiers composed of multiple different clustered products, all working together.We have a fast-growing customer base of well-known companies, and a tremendous reputation in our market for delivering a high-quality, innovative solution for database performance problems that are common in thousands of enterprises. VividCortex is based in the Washington DC area, with offices in Arlington and Charlottesville, VA and remote team members in the US and abroad.At VividCortex, we believe ersity is strength. We encourage applicants from all walks of life and all backgrounds.About the RoleVividCortex is looking for a Customer Success Engineer to help customers and prospects find immediate and sustained value in their use of VividCortex. You'll use your technical expertise to drive adoption of our product, increase customers' utilization, grow our renewal business, and help us expand our services. You'll serve as a “white glove concierge” resource for customers, providing actionable insights and recommendations.The position offers excellent benefits, a competitive base salary, and the opportunity for equity.  Responsibilities* Be the subject matter expert internally and externally for at least one database platform. Have in-depth knowledge of performance management and scalability to better support our product and customers.* Become and remain familiar with our customer base, their systems and applications, and their usage of VividCortex.* Broaden adoption of usage of our product among our customers' DBAs, Dev Team and Managers, using a data-driven approach you help design.* Routinely analyze customer’s usage of VividCortex and the health and status of their deployments. You'll present this info to our customers and prospects who are in a product trial.* Participate in the sales process as a product evangelist. You will serve as a technical expert on the product to illustrate how VividCortex solves customer pain points.* Develop methods of predicting account growth, success, and churn, and take action on accounts that might be at risk.* Collaborate with marketing, sales, and engineering to ensure that product and positioning needs, as well as other sales opportunities, are fed back to each team.* Attend industry and partner conferences, and speak/demo VividCortex to current and future customers. Activities may include speaking at conferences, conducting webinars, blogging and other customer-facing outlets. * Work together with the engineering team and the front-end  and back-end engineering managers to implement, deliver, and drive adoption of product features.Preferred Qualifications* Experience as a database administrator, devops engineer, or operations.* Expertise in open source database management, with a particular preference for mastery of MongoDB, MySQL or PostgreSQL. Experience with Percona Server is a plus.* Fluent knowledge of Linux operating systems and cloud environments such as AWS.* Proficient in other application performance monitoring products, having used them on the job, so you can apply that to your work here. Experience with New Relic is plus.* Experience in client-facing roles where you've provided consulting services or customized tech solutions to clients.Bonus points if:* You have public speaking experience from conferences and giving trainings.* You have experience in data analysis and using SaaS success metrics.* You have a strong desire to help make life better for DBAs and engineers!Note to Agencies and Recruiters: VividCortex has a strict company policy against engaging with unsolicited contact from agencies or recruiters.  Unsolicited resumes and leads are property of VividCortex and VividCortex explicitly denies that any information sent to VividCortex can be construed as consideration. #Salary and compensation

Duties and Responsibilities:HYPR is looking for a exceptional Customer Success Engineer to help our customers deploy and integrate HYPR's true passwordless solution on-prem, in the cloud or hybrid environment. The responsibilities will include owning the technical engagement and success of customer implementations, defining architectures, rolling out HYPR in phases and in the process troubleshoot and resolve customer challenges by working with the customer and HYPR product management and engineering.The Customer Success Engineer will travel up to 50% of the time and is the leading representative of the Company in front of client deployments, and rollouts with significant visibility across leadership and Company goals.Preferred Qualifications:* 5+ years experience in a customer facing capacity such as customer success engineer or sales engineer (POC level) or professional services.* Ability to work creatively and analytically to solve technical problems and understand business issues* Excellent communication and troubleshooting skills and able to multitask. * Development background is a big plus especially if it on IOS or Android* Authentication and Authorization* Deployment and Architecture* FIDO, SAML, OAuth, OIDC, RADIUS, LDAP* Significant technical background in some of these described protocols* Coding in Java, Python, Shell, Swift* Windows such as Domain Controllers, Active Directory and Active Directory Certificate Services* Comfortable in working on Linux* REST API and tools such as curl, openssl, packet sniffing etc* Contribute to artifacts such as knowledge base, blogs and customer portal to ensure repeatable processes and solutions* Work with all business units such as product management, engineering and services by communicating proactively to resolve customer issuesEducation: * Bachelors or Masters Degree in Computer Science or related engineering fieldWhat HYPR Offers: * All frontend and backend engineers are Senior, you’re joining a team of All Stars who consistently deliver the highest quality code and products in tight timelines* An organisation with a great work life balance. Many of our employees have families and responsibilities outside of the office that they are able to easily meet.* Extreme product focus, at HYPR you’ll never be spinning your wheels on tasks that do not matter. Everything we develop is cutting edge and important.* High levels of ownership. We understand that we are able to do our best work when we can bring insights together.* An emphasis on collaboration and access to giants in the industry. We achieve our best because we employ the best.* Our engineers use the latest frameworks and language iterations. Our marketing, sales, ops and more utilize the best and latest tools for innovation and scale.Benefits Include: * Competitive Salary & Equity offer with significant upside as we scale* Great Medical/Dental/Vision coverage, as well as FSA/HSA, 401k available and more* Generous equipment budget and customized workstation. You will have what you need to be successfulWork authorization: US Citizen or H1BFull Time Opportunity: YesRemote: AvailableHYPR is an Equal Opportunity Employer. #Salary and compensation

Are you interested in being part of a global Technical Support Engineering team that supports the innovation that drives open source development?  Would you like to have the ability to solve customer issues without navigating multiple levels of internal bureaucracy? Would you like to work directly with product development teams and have a real impact on products used by millions of software engineers?   If so, this role is for you. We are searching for another great Senior Technical Support Engineer to support our APAC customers.   While this is a 100% remote role, we are looking for the Engineer to be based in New South Wales Australia.Our Support Engineers work with support and engineering team members to perform triage, the root cause analysis, debugging and troubleshooting of our product installations which are both cloud-based and on-premise.  You will maintain our knowledge base of best practices, known issues, and solutions. Additionally, you will extend our support infrastructure by crafting and writing diagnostic tools and scripts. And, you will even write some code.While our Technical Support Engineers come from many different backgrounds, they have previous development and/or quality engineering experience.  They thrive on the challenge of solving a variety of problems at the application, operating system, and network levels. While this is a very challenging role, there is a tremendous amount of satisfaction that comes from learning new tools and technologies. You are not going to get bored in this role!What we are looking for* Strong technical troubleshooting and problem-solving skills.* Deep understanding of operating systems (Linux, Windows, OSX, etc.).* Knowledge of networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL).* Java thread and heap dump analysis ability. * Strong written and oral communication skills.#Salary and compensation

This is a long-term, remote position, for a B2B lead generation platform. Impeccable English is a Must. We're looking for an experienced Account Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams, to improve the entire customer experience.We offer a fixed salary + commission on performance.# Responsibilities

• Serve as the lead point of contact for all customer account management matters- Oversee a portfolio of assigned customers and conduct well-being status calls on a regular basis- Where possible, develop new business from existing clients- Build and maintain strong, long-lasting client relationships- Strategize with the internal team on potential areas of campaign improvement and present that to the customer # Requirements- Ideally with a background in Customer Service or to be customer oriented- Ability to maintain sharp attention to detail- Excellent listening, negotiation and presentation abilities- Strong verbal and written communication skills Be sure to mention the words READY RATHER SHOCK when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation
  No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive and English jobs that are similar:
  $50,000 — $120,000/year#Location🌏 Worldwide

Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?Now, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps — all from your home office. It is remote work. Pretty great, right?Customer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from conducting virtual product tours to sharing product management best practices drawn from personal experience.We are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!As a Customer Success Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of product and marketing experts. More than 250,000 users worldwide trust Aha! to set brilliant strategy, capture customer ideas, create visual roadmaps, and manage breakthrough marketing programs.We are looking for someone who:* Has at least 2 years working as a product manager (or equivalent experience)* Brings deep experience working with SaaS* Loves to showcase advanced technology to sophisticated customers* Writes exceptionally well* Wants to work on a team with other high-performing peersWe are committed to being great, and we want someone who:* Has a "can do" attitude and a history of delivering superb work again and again* Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks* Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companiesWe are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program. #Salary and compensation

Airtable is seeking an enthusiastic Customer Support Advocate who can act as the champion of our customers. Airtable users span every industry and every function—they are cattle farmers, Fortune 500 companies, and city governments—which means our Customer Support A will be supporting a erse and dynamic range of use cases. We're looking for someone who excels at identifying the root of a problem (distinguishing between proximate and ultimate causes), and whose passion is uncovering creative, out-of-the-box solutions. The right person won’t just field questions, but will use our support platform as a vehicle to identify and solve the deeper needs of our customers. The role requires high empathy and an entrepreneurial spirit: the right answer won't always be obvious, but you see this as part of the fun!Our customer support team is small but growing rapidly, which means that this is a unique opportunity to help define Airtable’s voice and support function. The job is fully remote--we’re a flexible team and believe your best work can be done anywhere.# Responsibilities

If you get excited at the mere thought of helping customers use new technology to help speed their SDLC so they can innovate faster, while making their software more secure - then you should keep reading. We are growing rapidly, and we need to add Customer Success Engineers (CSE) to collaborate with our customers to ensure they continuously see value across the Nexus platform.What You Will Do* Our customers are enterprise architects, security officers, build engineers, developers, DevOps managers, and associated stakeholders in the SDLC. They are incredibly smart and know their stuff. In this role, you will:* Coach and educate a set of customers on the implementation and usage of best practices to ensure smooth onboarding, faster adoption, increased footprint, etc.* Derive and define methodologies as well as common pitfalls through customer meetings (remote & on-site), data analysis, and customer interviews* Engage in one-to-one and one-to-many customer outreach with the goal of educating customers, understanding their implementation status and defining/documenting how we can close any “customer success gap.”* Share field insights with your CSE peers as well as our Sales, Product Marketing, and Engineering teams. Provide feedback on how to bring more valuable features to the product based on customer reactions and your hands-on experiences.* Discover and analyze gaps in the customer experience, identifying "early warning" signals and then working with cross-functional teams to address them.* Act as the voice of the customer - use your insights to help us drive improvements, influence product roadmap, deploy customer advocacy programs, etc.* Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.* If you’ve been told, “you have a great bed-side manner,” that’s what we’re looking for.  And while there will be some days of mostly screen-time, this is a customer-facing role.* Travel is likely to be around 35-45%.Experience and skills desired:* Deep familiarity with tooling used in the SDLC including: source code version control systems (e.g., git, subversion, cvs, etc.), modern build tools (e.g., Jenkins, continuous integration systems), package managers (e.g., Maven, Gradle, Nuget, NPM, etc.), continuous delivery technologies (e.g., Puppet, Chef, Udeploy, etc.)* The ability to work with such tooling to integrate Sonatype's specific solutions into customers' application lifecycles is required.* Excellent troubleshooting and analytical skills* Well-honed project management and organizational skills* Prior development expertise and experience with tools such as Hudson/Jenkins (CI Servers) and Eclipse / other IDEs is desirable.* Experience working in the cross-functional role alongside Engineering and Sales organizations is a plus.* Experience with application security and licensing and helping build processes around both are desirable#Salary and compensation

SocialChorus is a platform for communicators. We help them become heroes within their organizations by giving them the tools and expertise they need to unify their enterprises. Companies thrive and win when all of their workers feel aligned, informed and supported.Joining SocialChorus means joining a movement where every worker matters. This movement has taken root and is evident in our 100+ customers and hundreds of thousands of their employees worldwide and has only just begun. Now we need your help to achieve our goal of connecting every worker. Ready to make a difference?As part of our distributed team working from anywhere, the Technical Support Specialist is a key part of our Client Strategy & Success team working on a wide range of Tier 1 support issues.Responsibilities* Provide high volume email and phone support to internal and external customers* Review and respond to tickets in the queue ensuring to meet published SLAs* Write detailed status notes on a regular basis to keep tickets up to date* Review aging tickets to ensure all tickets have defined next steps* Monitor the Emergency HotLine in order to react to P0 and P1 issues with urgency* Write customer facing functional documentation with easy to follow steps* Utilize the internal Knowledge Base to research issues* Reproduce customer issues as needed prior to escalations* Escalate unresolved tickets clearly, articulating issues to the escalation team* Manage multiple tasks and projects, both independently and also as part of a team* Performing other support and help desk duties as assignedCritical Success Factors* Experience working as  Level 1 Technical Support Specialist* Attitude of urgency in order to resolve issues in a timely manner* Proven ability to treat customers with respect and professionalism* Ability to work efficiently, diligently and remain focused from a home office* Capacity to have empathy when customers have difficult issues* Excellent communication, organization and interpersonal skills * Strong reading comprehension and active listening skills* Exceptional problem-solving skills* Outstanding work ethic and commitment to inidual and organizational success* Demonstrated ability to learn new things* Excellent analytical and troubleshooting skillsDesired Background* Bachelor Degree in Computer Science, Math, or other Analytical Discipline* 1 -2 Years experience supporting Web and Mobile Applications in a High Volume Application Support GroupWhy SocialChorus?Because you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.Come for the challenges, come for the people, and the unlimited PTO, health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here. #Salary and compensation

Beta Analytic is looking for a self-motivated inidual to help assist in our customer service and business development efforts with current and potential French clients, which include universities, scientific researchers and archaeological institutions. Communications are over the phone and via email as well as periodic attendance at conferences. The candidate must be available during business hours and based in Europe.Beta Analytic is a dedicated radiocarbon dating laboratory for archaeologists, geologists and hydrologists. It also tests the renewable carbon content of various liquid, gaseous and solid materials for greenhouse gas and biobased/biofuel monitoring programs. Its sole mission is to provide academic and industrial researchers with highly accurate radiocarbon dating results within the quoted delivery time.The company's head office is located in Miami, Florida, with forwarding facilities in London, Sydney, São Paulo, Beijing, Xiamen, Pune, Seoul, Taipei, and Nagoya.We will give you all the training necessary to understand what is needed. This is a technical industry so we prefer an inidual who will be able to commit the time and effort required to understand the market and end-users. A scientific background is a plus but not required. Additional languages and skills are welcome.Desired Qualifications- French native speaker- Excellent communications skills (oral/written) in English- Attention to detail and accuracy- Basic Computer Skills - proficient in use of email and the Internet- Planning and organizational skills- Information gathering and information monitoring- Customer service orientation- Logical thinking and Problem-solving- Availability to travel to conferences & congressesFollowing an initial trial period, this could grow into a long-term position. This is a telecommuting position on a freelance basis.For more information on our company please go to www.radiocarbon.comJob Type: Full-time Be sure to mention the words EXTRA COUSIN SPEND when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

Our mission:**In 2017, one billion immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.Wave's mission is to change that by making sending money anywhere in the world easy and affordable. Since 2014, our app has allowed Africans in the US, the UK, and Canada to send money instantly to mobile money wallets in Kenya, Uganda, & Tanzania, saving our users over 70% relative to Western Union and MoneyGram.We recently launched remittances to Ghana, where we're growing quickly, and are looking to rapidly expand throughout Africa in the next year. That's where you come in...How you'll help us achieve it:Delighting our users is a core value at Wave. Excellent customer support is essential to this, but difficult to scale. We're looking for someone with experience running and scaling a customer service team so that we continue to wow our users as we expand to new markets.In your first few months, you'll*  Be responsible for seeing that our users receive the best possible experience when they contact us via phone, text or email. We get over 15,000 calls and texts each month!.* Grow, train, and evaluate our English-speaking Support Team, made up of 17+ hourly employees. * Turn your team into a feedback mechanism to help us improve both our internal and external product at an ever faster rate.* Build a French-speaking support team sourced out of Senegal to service our upcoming France to Senegal corridor.* Work with our Head of User Experience and Risk Support Manager to set metrics-based performance goals for your team. You'll then craft processes and feedback loops to help your team achieve these.* Create and perpetuate a Support Team culture centered on empathy for and empowerment of our users and transparent and constructive collaboration within the team.* Coordinate with our Internal Tools team to ensure the Support Team has the resources it needs to serve our users.Requirements * You have a high-level of proficiency in both English and French. *You've had at least three years experience leading and scaling customer service teams that offer support over the phone.* You feed off interacting with people and getting the best out of them.* You possess an analytical mind and enjoy looking at data to both track trends and develop your team.* You're passionate about Wave's mission, and excited to do what needs to be done to reach our customer experience goals.Our company* We are a distributed group of six engineers and twelve operations team members spread across three continents who are deeply passionate about our mission.* Each quarter, we go on a five-day retreat together. In 2018, we've been to Vancouver, Lisbon and Austin.* We play in bands, teach dance classes, run Vipassana retreats, played semi-pro basketball, and built tools to help Doctors' Without Borders respond to the Ebola crisis. Be sure to mention the words TRAY PERMIT BARREL when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

Auth0, a global leader in Identity-as-a-Service (IDaaS), provides thousands of enterprise customers with a Universal Identity Platform for their web, mobile, IoT, and internal applications. Its extensible platform seamlessly authenticates and secures more than 1.5B logins per month, making it loved by developers and trusted by global enterprises. Auth0 has raised more than $110 million to date and continues its global growth at a rapid pace. We are consistently recognized as a great place to work based our outstanding leadership and dedication to company culture, and are looking for the best people to join our incredible team spread across more than 35 countries!We are seeking iniduals with technology support experience to provide complex support services of the Auth0 SaaS solution. Reporting to the Regional Support Manager, this inidual will work closely with our customers to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this inidual will directly impact the long-term success of the relationship. In order to succeed in this team, this inidual must have the passion and energy to work in an entrepreneurial and fast paced environment.Auth0 has a strict NO JERK policy, so only those who love to collaborate, understand how to give and take constructive feedback and are always looking to make themselves and their peers better need apply.Responsibilities:* Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashion operational management of support tickets.* Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.* Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.* Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices.* Collaborate with other departments in the company to achieve customer satisfaction.Requirements:* Strong analytical and problem solving skills.* Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance.* Ability to quickly context-switch between multiple complex work streams.* Instinctive ability to subide problems into basic components in order to efficiently pinpoint root cause of issues.* Customer-obsessed attitude — a customer advocate, always going the extra mileTeam player with solid communication and presentation skills.* Proactivity — identify opportunities and take preemptive action against potential problems.* Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans.Technical Domain Focus:* Knowledge of software development fundamentals and common architectures.* Knowledge of HTTP, encryption, basic security concepts.* Understanding of authentication and authorization concepts.* Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.* Proficient in at least one programming language; ideally JavaScript.Experience & Education:* Min 2 years of technical support and/or software development.* OR 2-5 years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.Location:* This position will be based in our office in London.Auth0 values ersity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #Salary and compensation

Platform.sh is a groundbreaking cloud hosting and development tool for web applications.Though young, we have become a major player in ecommerce and we recently helped launch Magento Enterprise Cloud Edition and the Sensio Cloud on Platform.sh technology.We are an award-winning team of hard-core hackers who want to revolutionize the way that developers and agencies build and deploy web applications. We’re mostly distributed, but we meet up daily in cyberspace, and occasionally in Paris, France. We value enthusiasm, team spirit, and a constant desire to expand personal knowledge and contribute to the community. We provide a multi-cultural, casual and balanced work environment. Our Account Managers are the ambassadors for the Platform.sh brand. They know the intricate needs and challenges of the customers in their portfolio and deeply care about their success. They lead communications in times of change or problem resolution, and foster a healthy working relationship with the customer.Mission : Sales activity for existing customers:- ensure renewal of contracts, including up and cross sells- report on renewal activity- liaise with sales team when necessaryCustomer care: - be involved in the customer’s journey from on-boarding to continued partnership- monitor and measure Customer satisfaction (eg. Net Promoter Score) through regular health checks- coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations- solve conflicts and concerns that were not solved at Customer Support level- build and manage workflows for handling complaintsTechnical Skills : - SaaS business acumen - relational and negotiation skills- ability to effectively prioritize and escalate customer issues as required- ability to learn and assimilate technical information quickly- fluent written and verbal English- basic knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.- basic knowledge of web development workflows and tools (git, CI tools)- knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our customers run those)- knowledge of cloud services (AWS, Azure)Soft Skills : - customer orientation- sense of service- energetic and self-motivated- communication and listening skills- analytical, problem solving and troubleshooting expertise- organization - pragmatism- capacity to work remotely in an international fast growing environment- high degree of ownership over one’s work Be sure to mention the words RIDGE REMEMBER EXCITE when applying to show you read the job post completely. RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation