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Open Systems almost 3 years ago
remote
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We are currently looking for a Service Designer, remote/CST preferred, for a 3 month+ contract opportunity.

Please only apply if you are living in the US. No sponsorships provided at this time.

Details:

We are looking for an outstanding CX leader and Design Director with a demonstrated history of strategic, product and service design into large scale SAFe Agile delivery programs. The ideal candidate has significant experience selling, scoping, and initiating highly complex B2B and B2C engagements through to global delivery within complex scaled Agile delivery teams. This person is experienced building and leading teams, solving complex challenges, and working across a broad range of enterprise-level clients, environments, and projects.

WHAT YOU'LL DO

  • Lead the strategic vision for product design work within highly-complex, enterprise product development
  • Hands-on design and management of a product design team (up to 5 people) to deliver into SAFe
  • Champion the Design thinking approach: Conversation to Creation (C2C) and Experience Engineering (EE) for the client
  • Lead and oversee top-quality outputs and build our design reputation with the client
  • Support recruitment efforts into the product design team
  • Maintain strong working relationships with clients and Infosys partners
  • Support our overall Human Experience company positioning

WHAT YOU'RE LIKE

  • The ability to think at a high level about product/service strategy and vision.
  • Thrives in highly complex product environment with multiple stakeholders
  • Expert cross function collaboration across disciplines needed to create a brilliant product or service, such as business, technology, delivery, marketing, and content. 
  • A sense of humor!

WHAT YOU'VE GOT

  • 12+ years of experience working at leading digital agencies in a product or service design capacity
  • 5+ years of experience at management level overseeing design teams in a client-side environment.
  • Substantial experience pitching for business, winning, scoping and maintaining large programs of design delivery.
  • Substantial experience feeding Design Thinking into large platform delivery teams
  • Portfolio of complex, digital experiences for global brands and at the enterprise level
  • Experience rolling out large products from proposition through to delivery – not just across the design spectrum
  • Excellent communication skills: being able to explain design rationale, to align and persuade stakeholders, and to drive conversations.
  • Ease in product design software – e.g. Figma, Sketch, Invision 
  • Encourage state-of-the-art techniques and thought leadership activities to stimulate professional development and inspiration within the team
  • Ability to travel in the US.

If you are interested in a new opportunity, please email me your updated resume/link to portfolio.

Looking forward to working together,

Andi Pafford

opensystemstech.com

[email protected]