1Password is hiring a remote Sr. Customer Onboarding Specialist (French). This is a full-time position that can be done remotely anywhere in the United Kingdom.

1Password - The world's most-loved password manager.

Dune is looking to hire a Customer Support Specialist to join their team. This is a full-time position that can be done remotely anywhere in East Coast US or Europe West.

AgencyAnalytics is hiring a remote CX Operations Manager. This is a full-time position that can be done remotely anywhere in Canada.

AgencyAnalytics - All-in-one client reporting tool built for marketing agencies.

GitHub is hiring a remote Associate Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

GitHub - The world's leading software development platform.

Superside is hiring a remote Customer Onboarding Consultant. This is a contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Superside - Hassle-free design for enterprise teams.

Deel is hiring a remote Manager, Customer Onboarding. This is a full-time position that can be done remotely anywhere in AMER or the United States.

Deel - Payroll and Compliance for International Teams.

Zoom is hiring a remote Strategic Customer Success Manager, Workvivo - Ireland. This is a full-time position that can be done remotely anywhere in Ireland.

Zoom - Modern enterprise video communications.

1Password is hiring a remote Sr. Customer Onboarding Specialist (German). This is a full-time position that can be done remotely anywhere in the United Kingdom.

1Password - The world's most-loved password manager.

Recharge is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Recharge - The leading platform to launch and scale your subscription business.

Xapo Bank is looking to hire a Customer Success Advisor - LATAM to join their team. This is a full-time position that can be done remotely anywhere in LATAM time zones.

Smartling is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Ireland.

Smartling - Translation management platform to localize your content across devices and platforms.

Runway is hiring a remote Technical Customer Experience Manager. This is a full-time position that can be done remotely anywhere in North America.

Runway - A consumer-grade social product that reinvents how business financials are presented.

TRM is looking to hire a Deployment Strategist - US to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Bitso is looking to hire a Customer Support Analyst - Argentina to join their team. This is a full-time position that can be done remotely anywhere in Argentina.

Fleetio is hiring a remote Customer Experience Operations Analyst. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

About the Role:

The Disputes Team plays a key role in managing disputes initiated by healthcare facilities (HCFs) for invoiced shifts, addressing discrepancies in charges based on contractual terms and internal records. A Billing Disputes Specialist will review and process these disputes, determining whether to accept or reject claims based on the accuracy of the invoices and supporting records provided by the HCFs.

**

• Manage and resolve invoice disputes submitted by HCFs promptly and accurately.
• Conduct a thorough review of facility contracts to ensure they align with dispute resolutions.
• Make outgoing calls to HCFs and clarify details related to submitted disputes.
• Send emails to HCFs, Account Managers (AMs), and Billing Representatives (BRs) with the investigation outcomes on their submitted disputes.
• Collaborate with other Clipboard Health departments to escalate billing discrepancies when disputes require further investigation beyond the scope of a Billing Disputes Specialist.
• Identify the root cause of non-payment.

**

• Strong analytical skills with high attention to detail, particularly in reviewing contracts, billing and invoice discrepancies, and dispute documentation.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate complex information to different stakeholders.
• Proficiency in Salesforce, Zendesk, Google Workspace, and other data management tools.
• Problem-solving mindset and ability to resolve issues in a timely and efficient manner.
• Strong organizational skills and ability to manage tasks in a fast-paced environment.
• Customer-oriented approach with a focus on maintaining positive relationships with our customers while enforcing contract terms.
• 1-2 years of experience in billing, invoicing, or dispute resolution is a plus.

**

By the end of your first 90 days, the following accomplishments are expected:

• Master the dispute-handling workflow: Achieve an excellent understanding of the dispute-handling workflow with proficiency in navigating primary tools and following proper escalation procedures.
• Resolve discrepancies efficiently: Confidently identify various types of billing discrepancies and follow the appropriate resolution processes, ensuring the root cause is understood before investigation to streamline the workflow.
• Use systems and tools well: Become proficiency in using primary tools such as Salesforce, the CBH App, and Zendesk, effectively utilizing them throughout the dispute resolution process.
• Document consistently with a high attention to detail: Be consistent and thorough in documenting post-resolution notes in Salesforce cases and maintaining the weekly dashboard, minimizing unnecessary follow-ups with our customers.
• Organize effectively and manage tasks: Keep your tasks well-organized, ensure timely follow-ups, and adhere to email cadences, all of which contribute to more efficient dispute resolutions.
• Collaborate openly and actively with the Disputes Team: Collaborate with the team by sharing insights, assisting others, and helping solve problems outside of your scope. Embrace challenges as learning opportunities and maintain a proactive approach to workflow changes, contributing to the team’s success.
• Meet team targets and metrics: Meet or exceed team targets and metrics, align personal goals with daily and weekly deliverables, and proactively manage additional cases when necessary.

Mattermost is hiring a remote Senior Customer Success Manager, APAC. This is a full-time position that can be done remotely anywhere in Australia.

Mattermost - A flexible, open source messaging platform.

Fleetio is hiring a remote Senior Onboarding Services Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary and compensation

Benefits

💰 401(k)

🏖 Paid time off

🎅 We hire old (and young)

Pitch is hiring a remote Customer Success Manager, Europe/North America. This is a full-time position that can be done remotely anywhere in Europe, North America or the United Kingdom.

Pitch - An open platform for presentations and content collaboration.

Bitso is looking to hire a Customer Support Analyst - Mexico to join their team. This is a full-time position that can be done remotely anywhere in Mexico.

AgencyAnalytics is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Canada.

AgencyAnalytics - All-in-one client reporting tool built for marketing agencies.

Customer.io is hiring a remote Sr Manager, Customer Success. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer.io - Power automated communication that people like to receive.

Instructure is hiring a remote Bilingual Support Engineer - English and French. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Instructure - Makes software that makes people smarter.

Credible is hiring a remote Client Success Specialist I. This is a full-time position that can be done remotely anywhere in North Carolina.

Credible - Your honest source for comparing rates.

We’re looking for a Customer Success Expert to ensure our customers, service providers, and partners experience the highest level of support.

In this role, you’ll be the go-to person for handling customer inquiries via phone and email, resolving issues efficiently, and exceeding expectations at every turn. Your mission will be to make every customer feel like part of the Mozio family, always delivering service with a smile.

What We’re Looking For:

• Excellent communication skills in English (B2 level or higher).
• A minimum of 2 years of customer support experience.
• Proficiency in an additional language (Spanish, French, Italian, German, Chinese, or Portuguese) is a big plus!

What We Offer:

• A 100% remote position – work from anywhere in the world!
• A competitive salary in USD.
• Flexible working arrangements as a contractor.
• Opportunities for growth and career advancement in a fast-growing company.

Job Details:

Full-time: 5 days a week (including weekends), 8 hours per day. You’ll need a reliable laptop, smartphone, high-speed internet, and a backup plan for both.

At Mozio, we believe in empowering our team to succeed and offering a supportive work environment. If you’re ready to take on a new challenge and meet our tech requirements, we’d love to hear from you!

Submit your application today – we look forward to getting to know you!

Title: Senior Production Support Specialist

Location: United States

Full time

job requisition id: R42644

Job Description:

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it – we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

• Responsible for coordinating multiple levels of priority tickets with an end-to-end perspective. Coordinates across business partner and technology work-streams to disposition, research, solution, and close incidents and provide support to continually evolve the Payments platform. Supports performance management of existing business processes within Customer Service and Engagement with respect to operational efficiency, service delivery, customer experience, and compliance.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Partners with cross functional teams to resolve open Incidents end-to-end (including ticket assignment, research, and issue resolution, coordinate testing and validation).
• Manages open issues / incidents impacting Customers, timely escalation of all issues that are deteriorating experience, and drive resolution of issues.
• Assists with Production Support function including the in-take and de-duplication process for support of production related issues and items.
• Collaborates with key partners (including but not limited to) – BT, Client Facing Teams to ensure timely response for tickets and validation of ticket closure.
• Reviews and analyzes data, identifies trends and reports back to cross functional teams. Reports and presents issues, updates, and resolution to senior management.
• Manages to SLAs for ticket resolution by level of severity.
• Monitors performance of existing business processes with respect to operational efficiency, customer experience, service delivery, and compliance.
• Prepares and maintains operational policy and procedure documents to achieve consistent service delivery and execution.
• Supports the delivery of strategic projects and initiatives.
• Provides support to business process representation for all Compliance or Internal Audit reviews as well as external inquiries.

Qualifications You’ll Need

The Basics

• Bachelors in Business Administration and Management, Information Technology, Mathematics, Statistics, Analytics or related.
• In Lieu of Education, 2+ years of experience in Customer service, financial services, operations strategy/execution, or related experience.

Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified inidual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• 2+ years of experience in Customer service, financial services, operations strategy/execution, or related experience.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#Remote

#LI-LG1

Application Deadline:

The application window for this position is anticipated to close on Dec-08-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $67,000.00 to $113,000.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a erse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified iniduals with disabilities and is committed to providing reasonable accommodations.

Responsibilities

• Answer and direct phone calls
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Salary and compensation

Benefits

🚑 Medical insurance

🏖 Paid time off

🎅 We hire old (and young)

Framework is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Framework - We know consumer electronics can be better for you and for the planet.

Notabene is looking to hire a Customer Success Manager to join their team. This is a full-time position that is remote or can be based in London.

Finoa is looking to hire a Customer Operations Specialist to join their team. This is a full-time position that can be done remotely anywhere in Portugal or on-site in Porto.

Job Title: Supervisor, Social Media Care

Job Location: Remote – USA

Job Description:

Note: This position can support a remote candidate within the U.Ss

Role Summary:

The Social Media Supervisor manages a team of iniduals and ensures consumer comments on our social platforms are responded to within our established service level. He/she will

• Determine the US coverage schedule, keeping the team’s global responsibilities in mind.
• Establish and lead social media engagement training for the global team to ensure consistent response and usage across regions.
• Support team with best practices, system issues, engagement questions, and escalated/sensitive cases as needed
• Develop, execute, and evaluate the strategy for consumer engagement.
• Facilitate and foster effective and authentic relationships with consumers on Facebook, Twitter, and Instagram
• Work closely with Consumer Insights, Digital, Marketing, Corporate Communications, and Brand PR to execute an integrated social media plan and analyze the digital space effectively.
• Monitors trends in social media consumer contacts and tracks feedback on new products/topics.

The Supervisor is responsible for exploring, recommending, and executing emerging social platforms. He/she will work with current vendors to integrate these new platforms into our support stack.

The Supervisor is considered the SME of social engagement and will have a portion of social engagement responsibility to ensure he/she stays in touch with the systems, processes, and procedures.

Key Responsibilities:

Social Media Consumer Engagement & Trend Monitoring

• Facilitate and foster effective and authentic relationships with consumers/fans on all social media channels. Responsible for writing and responding to consumers via brand social media channels and creating alignment with traditional contact channels within Consumer Relations.
• Track feedback on new products
• Handle escalated cases brought forth by team members.

Internal Stakeholder Collaboration & Reporting

• Collaborate with internal stakeholders on which products and topics to track, establish approved social media responses, and ensure communication on trends and new product feedback.

System / Channel exploration

• Explore the new and upcoming channels and tools and recommend implementation as necessary. He/she may be tasked to lead system integration and channel expansion projects related to social media engagement, listening, and reporting.

Team Management

• Maintain schedule of engagement, and brand playbook.
• Monitor and ensure SLAs are met.

Desired skills:

• BA/BS in Communications, PR, English, Marketing or other related field
• Experience engaging with consumers
• Independent self-starter
• A strategic thinker with an innate desire to collaborate and execute
• Friendly social media and pop culture maven
• Demonstrates creativity and documented immersion in social media
• Proficiency with leading social engagement tools including Sprinklr, Sprout, Hoot Suite
• Must enjoy working in dynamic and fast paced environment
• Deep familiarity with social media, viral and word of mouth online marketing practices
• Strong data management and reporting
• Excellent writing, editing, and communication skills, including an engaging written voice
• Lifelong learner, adaptable to and embracing of the ever-changing and evolving social media landscape and all its related technological enhancements
• Willingness to work a flexible schedule – some weekends, holidays, and evenings required

Qualifications:

• Minimum Bachelor degree.
• Minimum of 2 years of professional experience handling social engagement and customer care

#LI-TL1

#LI-Remote

Title: Account Manager (Remote- US Based)

Location: Atlanta United States

Job Description:

Job Summary

The Account Manager within Togetherwork’s Petcare vertical is a pivotal client-facing role, responsible for nurturing and expanding customer relationships within a portfolio of Enterprise accounts. Your primary objectives will be to drive customer retention, secure renewals, and identify growth opportunities within your assigned accounts. Success in this role requires a strong background in account management and a proven ability to lead and grow client relationships.

Responsibilities

• Foster Customer Loyalty: Develop deep, trust-based relationships with customers to ensure their long-term satisfaction and loyalty. Leverage your expertise to consult on product usage best practices, drive feature adoption, and align our offerings with their business goals. Your focus will be on highlighting the benefits our products bring to their operations, rather than just features.
• Strategic Communication: Prepare and deliver impactful presentations tailored to various scenarios such as Quarterly Business Reviews, Strategic Recommendations, and Financial or Retainer Usage Reports. Your role will involve identifying opportunities for expansion, analyzing customer needs, and clearly summarizing them in a format that drives actionable insights. Regularly provide feedback to the Product Management and Support teams, and coordinate consistent, consolidated customer communications.
• Drive Retention and Growth: Lead the renewal process, securing yearly or multi-year contracts through effective business routines and negotiation strategies. Ensure ongoing alignment with customers on financial commitments and deliverables. Collaborate closely with the development team to advocate for customer-driven product enhancements. Maintain meticulous records of customer interactions and financial agreements to ensure transparency and accuracy.

About You

You are passionate about customer success, take pride in your work, and view business relationships as more than just transactions. You have a knack for transforming customers into loyal, thriving accounts. You excel at multitasking, have exceptional written and verbal communication skills, and possess a strong attention to detail. You are proficient with leading Account Management software such as MS Office, Monday.com, Zendesk, PowerBi, and Salesforce.

Requirements

• Bachelor’s degree or five years of experience in lieu of degree.
• 3+ years of account management experience, preferably in software delivery within an agency, technology provider, or client-side role, particularly within the pet care industry.
• Strong analytical skills with the ability to derive insights from data.
• Exceptional time management and organizational skills.
• Proven customer service excellence and communication abilities.
• Experience in understanding market trends and anticipating changes.
• Ability to identify and articulate client expansion opportunities, backed by data-driven recommendations.
• Proficient in quickly understanding project scope and requirements, and in effectively communicating solutions.
• Demonstrated success in meeting key performance indicators and consistently achieving targets.
• Strong ability to navigate complex client situations, addressing concerns proactively and positioning solutions positively.
• Flexibility and adaptability in managing change and conflicting priorities in a dynamic, entrepreneurial environment.
• Familiarity with ticket management software is a plus.
• Exceptional written and verbal communication skills, with a high attention to detail and organization.

Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a erse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where erse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $50,000.00 to $90,000.00 USD per year plus commission (DOE).

Excited about this position but the salary is a little below your expectations? Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/

Gnosis Pay is looking to hire a Customer Relations Agent to join their team. This is a full-time freelance position that can be done remotely anywhere in Portugal, the United Kingdom or Brazil.

Maze is hiring a remote Customer Advocate, Level 1 Support - PST. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Maze - Empowering anyone to test and learn rapidly.

1Password is hiring a remote Customer Success Manager, SMB. This is a full-time position that can be done remotely anywhere in Canada or the United States.

1Password - The world's most-loved password manager.

Title: Customer Support Specialist (Part time)

Location: United States (Remote)

Job Description:

Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and continue to grow our market share in the mortgage lending and tenant screening markets.

We are looking for a part-time Customer Support Specialist to join our team! As a Customer Support Specialist at Truework, you will play a key role in helping us deliver our verification product to our customers. Our operations and support team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.

In this role you will be the voice of Truework, communicating directly with customers, consumers, and respondents to ensure a seamless verification process. Your role will involve active listening, reading, and analyzing communications in detail to understand the “why” behind each request to deliver efficient and thoughtful solutions. Success in this role requires clear and effective communication, strong multitasking abilities, and the capability to quickly learn and adapt to multiple technical platforms. We value team members who bring attention to detail, creative problem-solving skills, and curiosity to their work.

Responsibilities

• • Independently resolve a high volume of inbound tickets across phone, email, and chat channels, meeting SLAs while delivering exceptional service.

• • Troubleshoot technical issues and provide clear, actionable solutions to customers.

• • Conduct proactive customer outreach initiatives to minimize recurring issues and improve overall satisfaction.

• • Navigate multiple systems simultaneously to maintain a reliable and efficient workflow, taking full ownership of your results.

• • Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.

• • Communicate effectively with internal teams and customers, gathering and sharing all necessary information to support Truework platform users.

• • Escalate ambiguous issues to the appropriate teams for timely resolution.

• Continuously improve the income and employment verification process by identifying bottlenecks and suggesting improvements.

This is a part-time position. The work schedule for this role is between 5-6 hours per day Monday through Friday, within the 6:00 AM to 2:00 PM Pacific Standard Time window.

Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required.

You may be a fit for this role if you

• • Bring at least 2 years of experience providing technical support in a high-volume call center or similar environment.

• • Are committed to delivering a world-class customer experience with professionalism and empathy.

• • Excel at self-management, consistently meeting deadlines and producing high-quality work.

• • Can navigate through multiple systems using a simple set of instructions.

• • Uphold the highest standards of organization, efficiency, and attention to detail.

• • Stay resilient and maintain composure under pressure.

• • Have excellent verbal and written communication.

• • Are highly disciplined, adept at managing multiple tasks, and detail-oriented.

• • Enjoy following structured processes and proactively identifying opportunities for improvement.

• • Adapt quickly to change, driven by a strong work ethic and motivation to succeed.

• Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.

Would be nice to have

• • Spanish language fluency

• Experience working for a startup or similar environment

Compensation

Our cash compensation for this role is targeted at $17 – $19 per hour. Final offer amounts are determined by multiple factors including candidate expertise.

If you have any questions before applying, please do not hesitate to contact [email protected] .

Truework is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Truework considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Truework is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Title: Customer Enablement Specialist

Location: Remote

Job Description:

We’re a profitable, growth-stage company specializing in industry-leading martech and data SaaS products for the rentals industry. Originally known for building and operating one of the U.S.’s largest rental marketplaces, Rentable, we have since expanded our portfolio to include two high-growth products: an AI mar-tech solution and ApartmentIQ, a category-leading competitive intelligence software.

We’re a 100% remote team of 90+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy, and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we’re looking for exceptional people to help further accelerate our growth.

While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.

If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.

The Role

The Customer Enablement Specialist is responsible for contributing to our training programs by delivering engaging and impactful educational experiences for new and existing customers. This role involves conducting training sessions virtually and in person as needed. In addition to training, the role includes creating and updating help documentation, ensuring that all materials align with the ApartmentIQ brand and meet the needs of both customers and internal teams. The ideal candidate is a fast learner and self-starter, capable of turning ideas into actionable plans.

Responsibilities:

• Deliver live training sessions for new and existing customers consistently, ensuring learners achieve both competence and confidence as new platform users. Training is held virtually 1:1, via webinar, and/or in person as needed
• Leverage and restructure training collateral to improve the program, and contribute to ongoing education initiatives for both new and existing customers
• Identify, define, track, assess, and report metrics related to training initiatives
• Collaborate and execute seamless customer handoffs between Sales, Support, Customer Success, internal subject matter experts, and other key stakeholders to train clients at scale
• Manage and maintain the training schedule, and keep the calendar up to date with course offerings
• Create and iterate on current documentation and update it as new product features are released
• Be creative – continue to iterate on the training process for customers through content, deliverables, or webinar offerings
• Demonstrate strong verbal and written communication skills, with an eye for detail
• Ensure that the rollout of new materials, internal or external, is approved by stakeholders and accurately represents the ApartmentIQ brand

Qualifications:

• 1-3 years of prior SaaS/cloud application experience, with a background in training, education, communication, or equivalent
• Experience with Salesforce, Gong, Zoom, Google Suite, Slack, etc.
• Experience creating multimedia content for software applications (e.g., Loom, Articulate, Rise, Camtasia, Wistia, etc.)
• Proven ability to work in a fast-paced, team-centered environment
• Excellent communication skills – verbal, written, and interpersonal, with strong active listening abilities
• Demonstrated problem-solving abilities
• Proficient in project management with the ability to multitask, prioritize, and collaborate cross-functionally
• Experience in proptech is a plus

Why Rentable:

• 100% remote workplace
• Competitive Compensation
• Flexible Vacation
• Medical, Dental, and Vision Insurance
• 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
• 401k Program

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Title: Customer Support Analyst – Morning Shift (Remote)

Location: Remote (any location)

Type: Full-Time

Category: Customer Service

Full-TimeJob Description:

In this role you will be a product support specialist who solves issues on our customer’s behalf supporting our Enterprise B2B SaaS platform.

For candidates interested in a 5 am ET / 4 am CT / 2 am PT TO 1 pm ET / 12 pm CT / 10 am PT primary schedule

In this role you will be part of a team supporting our Enterprise B2B SaaS platform. As a product support specialist, you will become a product expert who solves issues on our customer’s behalf and ensure that high customer service standards are met.

Looking for talented, professional, and technology skilled iniduals.

Perfect for recent college grads, an inidual starting off in their career or career change.

Job Responsibilities

• Help develop Customer Support processes for a rapidly growing organization and team
• Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner
• Help customers with application support needs, guidance on functionality, configuration and flow recommendations to support their business use case, and general technical questions when necessary
• Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary
• Provide feedback and analysis to our internal product development team on enhancements & improvements for the product
• Help develop regular website/application, adoption, usage, and customer support metrics & analytics
• Help manage our internal Knowledge Base & Production documentation collateral.
• Identify and suggest process improvements to improve customer experience

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience.
• 1-3 years of experience in customer service for application support
• Ability to work effectively in a remote role
• Must be able to work in the below shift:
  • 5am to 1pm (Eastern) / 4am to 12pm (Central) / 2am to 10am (Pacific)

Preferred Qualifications

• Excellent technical aptitude and comfortable with learning new applications and software tools
• Excellent problem-solving skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer
• Previous experience working with or support SaaS products
• Self-starter, working as remote team member
• Willing to help provide input and insight for new product features & enhancements
• Strong planning, organization, & communication skills
• Good time management, telephone and customer engagement skills
• Experience with Zendesk Support Suite or similar tools

Other

• CENTRL is headquartered in the San Francisco Bay Area and NYC. This remote position is best for applicants in the Eastern or Central time zones

Udacity is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Udacity - Advance your career with online courses.

About Us:

This client is Web2 online casino operator with over a decade of experience in delivering exceptional casino gaming experiences to our players. As a trusted brand, they have demonstrated their commitment to excellence through partnerships with prestigious football clubs and athletes, including Aston Villa, Burnley, Crystal Palace, Valencia, Villarreal, Robin van Persie, Manny Pacquiao, and John Terry. Now, they are entering the Web3 space with an innovative offering tailored to crypto users, and they are seeking experienced customer service professionals to help them provide top-tier support to their growing crypto community.

Responsibilities:

• Provide timely and professional support to players via email, live chat, and other communication channels.
• Assist with queries related to deposits, withdrawals, promotions, and gameplay in a crypto casino environment.
• Troubleshoot and resolve issues related to blockchain transactions, wallet integrations, and token mechanics.
• Educate players about the features of our crypto platform and provide guidance on best practices.
• Collaborate with internal teams to escalate and resolve complex issues promptly.
• Stay updated on trends in the cryptocurrency and blockchain space to offer informed and accurate assistance.
• Collect and relay player feedback to the product team to improve user experience.

Requirements:

• Proven experience in a customer service role within a centralized exchange or crypto casino.
• Strong understanding of cryptocurrency, blockchain technology, and wallet systems.
• Excellent communication skills, both written and verbal.
• Ability to handle and resolve issues with a player-first approach.
• Familiarity with CRM tools and customer service software.
• Flexible and adaptive to a fast-paced, ever-changing environment.
• Knowledge of online casino games and operations is a plus.

Salary and compensation

Benefits

💰 401(k)

🚑 Medical insurance

🏖 Paid time off

📆 4 day workweek

Salary and compensation

Benefits

🚑 Medical insurance

🏖 Paid time off

Altruistiq is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Europe.

Altruistiq - Sustainability impact measurement and management for the digital age.

Customer Service Associate

Remote

Who we are

Join the dynamic team at Vacation®, the award-winning sunscreen company from Miami USA that’s on a mission to make sunscreen fun. Founded in summer 2021, Vacation® has swiftly gained acclaim among consumers, tastemakers, press, retailers, and dermatologists alike for the immersive brand world and “leisure-enhancing” products that transport you to paradise and back. Vacation’s steady growth is in large part thanks to the company’s focus on creativity and innovation, and the team’s shared mission to infuse a sense of fun into sunscreen aisles nationwide. You can discover Vacation’s products at leading retailers including Ulta Beauty, Nordstrom, and Target, as well as www.vacation.inc.

Role Summary

Vacation® is looking for a Customer Service Associate to deliver world-class service to our customers. As our Customer Service Associate, you will manage returns / wholesale / damaged products and suggest improvements based on customer feedback. You will also track trends, update macros and build processes to improve customer happiness. Customer Service is a cornerstone of our brand, and this role is an integral part of our team. In addition to your direct interactions with customers, you will also focus on internal projects such as software support, travel arrangements, and cross-training where applicable. This role reports directly to the VP of Operations.

Your Responsibilities

External Customer Service

• Manage customer inbox via Gorgias on a daily basis; resolving tickets and issues in a timely and on-brand manner
• Process returns and maintain database of trends, resolutions, and product related issues / recommendations
• Monitor fraudulent order potential; reviewing and logging chargebacks, disputes, etc.
• Continually update customer service systems with macros, tags/rules, and other helpful entries to improve overall efficiency for the role
• Own monthly reporting into VP of Operations for customer satisfaction ratings, ticket quantity and ticket resolution

Internal Customer Service

• Lead weekly all-staff meeting
• Coordinate all company gifting
• Cross-train with operations department
• Partner with human resources team in all employee recognition efforts

What Excites Us about You

• Strong written and verbal skills that uphold brand standards and cultivate community
• A passion for hospitality, problem-solving and building process
• Experience with managing and cleaning data in Excel or Google Sheets
• Experience creating presentations in PowerPoint, Keynote or Google Slides
• Able to work independently and within a team; you have a “no task too small” mentality
• You are meticulous, organized and detail-oriented in your work
• You are comfortable in a room of experts and can be assertive in your communication style

Qualifications

• Bachelor’s Degree
• 2-4 years experience in customer service, preferably at a fast-paced consumer products company
• You use sunscreen
• You have a sense of humor!

Compensation & Benefits

• Employee Equity Options
• Comprehensive Medical, Dental, Vision plans with 100% coverage for employees
• WFH stipend and an annual learning stipend
• 15 Days PTO
• Complimentary Vacation® Products

What we value

Vacation® employees have a deep hunger and eagerness to go above and beyond in everything they do. They love to leave their mark in contributing to the company’s growth and, maybe most importantly, they are humble when they do so. No job is too small, and they see every task they do as an opportunity to make a meaningful contribution to the company’s overall success. Attention to detail, organization, proactivity, accountability, humility and a sense of humor are cardinal virtues for a Vacation® employee.

Vacation® is proud to be an equal opportunity workplace. We recognize that erse teams make the strongest teams. We are committed to equal employment opportunity regardless of gender identity/expression, veteran status, or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know by contacting us at [email protected] so we can do our best to accommodate you in applying for the role.

Title: Senior Manager, Customer Insights

Location: Remote

Type: Full-time

Workplace: remote

Category: Marketing

Job Description:

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.

As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.

Ollie is looking for a Senior Manager, Customer Insights to shape & execute impactful research that will help steer our business in its next phase of growth, while keeping our customers & their pups at the heart. We are looking for a highly skilled and business-savvy researcher who knows how to wield both quantitative and qualitative methods, has a passion for understanding customers’ needs, and is skilled at leveraging insights to assess opportunities. This role will play a critical role in driving the Insights roadmap and will work closely with cross-functional partners, including those focused on Member Experience, Product Development, Brand Marketing, and Health & Science. The ideal candidate is a self-starter, possesses excellent written and verbal communication skills, has a sharp eye for detail and strong organizational skills, and thrives in a fast-paced, high-impact environment.

This role is remote and will report to Ollie’s Director of Member Experience.

What You’ll Do:

• Apply your experience in quantitative and qualitative research methods (including surveys, focus groups, and IDIs), to make confident recommendations about the need & best approach for collecting insights.
• Drive the end-to-end research process, starting with defining objectives alongside stakeholders, and including drafting, recruiting and deploying projects.
• Utilize your strong data analysis skills to slice data by important attributes and uncover compelling learnings.
• Connect the dots between research findings and first-party Ollie data, applying what you learn to make well-rounded business recommendations.
• Present your findings in an engaging and powerful way to colleagues and leaders and contribute to the democratization of data by sharing where applicable across the org.
• Alongside Ollie’s Director of Member Experience, you will maintain the health of Ollie’s Customer Insights program by contributing to the team roadmap, ensuring projects stay on track & on budget, and monitoring response rates.

Who You Are:

• You have 5-7 years of experience in consumer insights with experience applying learnings to business decisions. More than simply collecting & handing off data – we care deeply about applying it to make strong recommendations that move Ollie forward!
• You are a skilled researcher: you know how to pair the right methodology with the right objective and are skilled at asking questions in highly strategic, non-leading ways, to yield high-quality data.
• You have an innate ability to “find the story,” and are skilled at explaining your rationale & presenting your recommendations to others, including Senior- and Executive-level leadership.
• You have vast data analysis skills (Excel/Google Sheets) & experience layering in CRM/database information to uncover a deeper understanding. Bonus if you have prior experience utilizing data vis tools such as Looker or Lightdash.
• You are a self-starter, have a high EQ and possess a keen curiosity to learn and grow.
• You have extensive experience juggling multiple projects simultaneously and collaborating with stakeholders across different functions.
• It’s a plus if you have direct experience with Ollie or the premium pet industry, and are tapped into how the competitive landscape is evolving. It’s a must that you are passionate about this fast-growing space!
• It’s a plus if you have experience with sensory testing or running research on food & beverage consumer products.
• You have at least a college degree in marketing, business, or a related field.

What You’ll Get:

• Competitive salary and a stake in the company
• Sponsored 401k program with employer match up to 4%
• Comprehensive health coverage including medical, dental and vision
• Unlimited vacation policy that you’re encouraged to use
• Paid parental leave
• 1-week paw-ternity leave for new dog parents
• Free Ollie subscription
• Inspiring pack members!

What We Value:

Keeping Dogs At The Heart

Our profound love for dogs unites us and drives and inspires every aspect of our business. We wholeheartedly believe dogs make us better in life and at work.

Being Courageous And Kind

We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at the door and speak our minds. We embrace erse backgrounds and perspectives as they bring new and different ideas and ways of working together.

Setting New Standards

We believe in continually raising the bar, never settling for less than our best as a team and iniduals. We keep improving from the quality of our products to our customer experience to how we work.

Making Ollie The Best Chapter

We are building an impactful business while making memorable experiences with one another. We celebrate our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a milestone in our careers.

If you’d like to stand out, tell us in your cover letter why you’re interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

Ollie embraces ersity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For iniduals with disabilities who would like to request an accommodation, please include that in your application.

Title: Bilingual Mandarin Customer Service Representative

Location: Remote, any state, US

Job Description:

Location Designation: Fully Remote

When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and ersity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

*Must be fluent in Mandarin*

There are few Fortune 100 companies as renowned as we are for our erse culture, training, and career opportunities. So it should not be surprising that when you work at New York Life, you’re backed by unyielding support, development, and resources.

Role Overview:

Are you passionate about helping others? Do you enjoy solving problems? Are you interested in a career with an industry leader? If so, becoming a Customer Service Professional at New York Life is a perfect fit for you!

As a Mandarin Customer Service Professional, you will be a keen problem solver who is comfortable taking the initiative and thinking on your feet. You will use the training and resources we provide you about our Life Insurance Products to assist customers in a manner that makes it seem easy to them. Whether our customers are looking to take a withdrawal, make a payment, or just need assistance understanding their policy, you will be equipped to help them do so. Not sure how? No problem! Our comprehensive, paid training program will give you everything you need to help service our customers. All we need from you is the commitment to provide best in class service by making every experience a positive one.

What You’ll Do:

• Be the first point of contact for handling both routine and tricky customer issues

• Reduce customer effort by taking charge and solving customer problems for them

• Place quality above quantity in everything you do in a way that enhances our company brand

• Work both independently and as part of a collaborative team in a fast-paced, empowered environment

• Attending 2 on-site workdays per quarter, once you have completed training.

What You’ll Bring:

• High School diploma/GED required; Associate or Bachelor’s degree preferred

• Experience solving problems and reducing the effort required of customers

• Ability to interpret customers’ needs, identify solutions and communicate clearly both written and verbal

• Accountable, ethical, good decision-making ability

• Proficient computer skills and ability to multitask

Training & Development:

You will undergo a comprehensive, paid training program to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback is provided frequently to help you gain the necessary skills to be successful, in addition to up to 15 days of on-site training for additional face to face learning and mentoring. New York Life is a financially stable company (we’ve been around for 175+ years!) that offers numerous career pathways for development. The typical promotion opportunity occurs within 12-24 months.

Salary:

Competitive full-time base salary, overtime eligibility plus annual bonus potential

Benefits:

Paid Vacation & Holidays, Medical/Dental/Vision Care, FSA/HRA Options, 401K Match, Pension, Student Loan Repayment, Tuition Reimbursement, Discounted Fitness Memberships, Prime Location

Schedule:

This is a full-time position Monday through Friday. No weekends! Our schedules start and end sometime between 7:45 am EST and 7:15 pm EST.

** New York Life Insurance Company is a mutual company, which operates for the benefit of its participating policy owners and members. Non-participating products are also issued by its wholly-owned insurance company subsidiaries.

Pay Transparency

Salary Range: $30,000-$45,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to inidual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Diversity Promise

We believe in a erse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why ersity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners.

Title: Customer Service Representative

Location: Remote United States

Job Description:

WORK FROM HOME MEDICAID CALL CENTER–MUST LIVE IN THE STATE OF FL.

Training Starts December 9th- 9:00am-6:00pm EST

Production Hours- 11:00am- 8:00pm EST

Must complete BG and Fingerprints

Maintain a quality score of 95% or greater

Answer 80+ calls per day

Review and respond to all email communications no later than 24 hours from receipt.

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with LIBERTY’s Information Security Policies and Procedures.

Follow safety guidelines outlined by LIBERTY Dental Plan’s Illness and Injury Prevention Program.

Specific qualifications for this medical role include:

• High School diploma or GED
• 1 Year Call Center Exp
• Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
• Basic mathematical skills
• Intermediate typing skills
• Other requirements include:
• Sitting for long periods of time
• Flexibility of schedule especially when overtime is in place
• Private/secured room without distraction
• Ability to multitask
• Specific to processing: Able to look for data entry differences
• Following written directions (emails, SOP documents)
• Self-motivation
• Ability to prioritize work
• Thinking outside the box and making judgement calls
• Ability to adapt to change

Job Type: Full-time

Salary: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent

Experience:

• Microsoft Office: 1 year
• Medical Claims: 1 year

Work Location: Remote

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Six months healthcare claims experience.

Work Location: Remote

Title: Customer Support Representative

Location: Remote

Job Description:

AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We’re backed by Benchmark, Redpoint, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary and identify opportunities where physicians can better serve their patients.

In this role, you will solve customer questions, triage project requests from customers and internal team members, and build a personalized and empathetic customer service experience. You will do this by being an expert on the AcuityMD application, mastering support tools, and creating articles for the help center.

Team Mission

We are building a best-in-class commercial organization by establishing a repeatable go-to-market motion, hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals, and thoughtfully engaging VPs, General Managers, and other corporate decision makers across the Medical Device Industry.

Responsibilities

• Triage and resolve customer issues across live chat, email, and Zoom when necessary.
• Collaborate with internal teams (Customer Success, Product, Engineering, Data, Product Marketing) to create and improve troubleshooting workflows and resolve root cause issues.
• Contributing to maintain internal knowledge base and help center collateral.
• Remain focused under pressure while providing exceptional customer service
• Proactively brainstorm ways to improve processes and workflows

Your Profile

• 2+ years experience in SaaS Customer Support
• Must be located in Eastern Time Zone
• Excellent customer service skills
• Excellent verbal and written communication, and active listening skills
• Familiar with CRM tools like Zendesk, Jira, and Hubspot, Google Suite
• Patience, time management skills, and the ability to prioritize tasks
• Ability to work independently and as part of a team
• A strong sense of urgency, empathy, and a sense of humility

Nice to Haves

• Interest or experience in medical technology space
• Previous experience with Customer Advocacy programs

You must have an eligible work permit in the USA or Canada to be considered for this position.

We Offer:

• Ground floor opportunity: Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Competitive compensation with equity upside.
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees’ dependents.
• Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work.
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.

Customer Engagement Associate Manager

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Customer Engagement Associate Manager (CEAM) plays a pivotal role in driving retention and growth within Kaplan North America’s supplemental education efficiency account portfolio. The role is empowered to autonomously run renewal cycles, looping in sales leadership as needed. The primary responsibility of the CEAM is to encourage product utilization within Kaplan’s smaller accounts via proactive outreach to their clients, thus driving retention, and growth where possible.

A CEAM leverages strategic account planning within their highest performing accounts to push efficiency accounts into mid-tier accounts through cross-sell and upsell opportunities, involving their sales counterparts if needed. The CEAM must have four essential skills to succeed in the role: communication skills, efficiency and time management, problem-solving skills, empathy and customer-centric mindset.

The CEAM drives account retention and growth by providing exceptional customer support to a larger group of accounts quickly and efficiently. The CEAM is responsible for monitoring and reporting account health and risk, contributing to sales forecasting clarity and accuracy.

Primary/Key Responsibilities

• Drive renewal efforts across the portfolio of supplemental education accounts to ensure revenue growth and secure renewals, emphasizing the utilization of products and services to enhance customer value.
• Design and implement efficient processes to deliver successful renewal outcomes, focusing on driving product utilization to demonstrate value and encourage retention.
• Collaborate with customer engagement managers and senior customer engagement managers to provide support for identified accounts as needed, actively promoting product utilization strategies.
• Manage key processes related to product delivery for supplemental education institutional customers, ensuring optimal utilization of products and services to effectively meet customer needs.
• Track and manage key issues arising with customers, promptly resolving and reporting on resolutions to optimize product utilization and maintain customer satisfaction.
• Serve as a resource to transactional institutional customers, actively promoting and facilitating product utilization to drive customer success.
• Ensure the effective delivery of customer contracts for transactional accounts, highlighting product features and benefits to encourage utilization and value realization.
• Deploy risk mitigation plans within the portfolio of accounts to safeguard revenue streams, prioritizing actions that support product utilization and customer satisfaction.
• Solicit and leverage partner feedback to enhance retention and drive growth within the accounts, focusing on strategies to increase product utilization and customer engagement.
• Utilize partner feedback to refine engagement plans, continuously optimizing strategies to maximize product utilization and deliver value to customers.
• Track key metrics supporting partner engagement, assess progress towards targets, and make data-driven adjustments to continuously improve product utilization and customer success.

Minimum Qualifications

• Bachelor Degree (or continuously enrolled to complete degree)
• Minimum of 2 years of experience working in customer service or customer support
• Process management
• Attention to detail
• Customer-support orientation
• Cross functional collaboration

Minimum Qualifications

• Bachelor’s degree

We offer a competitive benefits package including:

Remote work providing flexible work/life balance

Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)

Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members

Competitive health benefits and new hire eligibility starts day-1 of employment

Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) ersity and inclusion day to participate and give back to our local communities

And so much more!

#LI-NMB

#LI-Remote

For full-time positions, Kaplan has two Salary Grades, this position is a position is a Salary Grade A: $31,200 to $78,600. Actual compensation for this role is determined by several factors including but not limited to job level, candidate’s skills, experience, and education, among other factors determined by the business.

Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Sales

Business Unit

00092 Kaplan Health

At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values ersity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that ersity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.