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TheyDo about 2 years ago
figmaproductproduct design
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About the job

As a tool for designers, we know what good design looks like and have a high bar for excellence. We design based on a deep understanding of the customer and their journey while using our product.

As a Senior Product Designer at TheyDo you will play a foundational role in shaping our modular Journey Management System that is changing the way millions of customer-centric professionals collaborate in large organizations.

You will turn opportunities identified in our customer journeys into new product features. Together with the whole product team, you will work to improve TheyDo’s core experience from insight to implementation. You’ll be the bridge between customer needs and how the experience works, looks and feels.

What you’ll do in this role

  • Talk to users. A lot. From regular interviews, shadowing sales and customer success calls, to running design critiques with our community members.
  • Understand the way our customers design their products and services and how they might use TheyDo for that.
  • Work cross-functionally with product management, engineering and internal stakeholders to identify areas of improvement (opportunities) and prioritize them—contributing to the overall direction of the product.
  • Prototype solutions to the opportunities and validate them with customers.
  • Design and ship high-quality features and improvements.
  • Shape the TheyDo Design Library.
  • Help establish our design culture and grow our team.

Opportunities you’ll likely work on

  • How might we help our users to document and share the rigorous research and synthesis process they went through?
  • How might we present the exact right zoom level for each activity that the user does, from presenting a high level framework overview, to editing details within a journey?
  • How might we show what the impact of a new solution is on a customer journey once implemented?
  • How might we integrate analytics within customer journeys?

What you won’t have to do

  • Spec features in excruciating detail. We bring our team of senior developers along throughout the whole design process, meaning gaps of knowledge don’t have to be filled in at the last moment by spelling everything out.
  • Ask for permission to explore interesting projects and avenues.
  • Work without customer feedback and input from colleagues.
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We’d love to hear from you if you:

  • Love tackling ambiguous problems and shaping them into clear goals.
  • Leverage prototyping skills to articulate your designs, and reach out for feedback early and often.
  • Value high-quality design, relish the craft and care about the details.
  • Have experience working with customer journeys and other research practices like customer interviewing.
  • Have a learning & growing mindset: our team size and the process will evolve many times over the next few years. We strive to improve and integrate what we learn continuously.
  • Are comfortable digging in and exploring. You not only like to discover new things on your own but love to take ideas further together with others.

At TheyDo, we believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the job description we still encourage you to apply. You may be just the right candidate for this role.

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What we offer

  • Remote position, for 4-5 days per week, across flexible working hours.
  • Collaborate with zealous colleagues with a lot of experience working in the field.
  • A unique opportunity to shape a product and our growing team.
  • Regular off-sites/company outings with the TheyDo team.
  • Competitive compensation and equity package.
  • As many vacation days as you need, we expect you to take at least 25.
  • Professional development reimbursement.
  • Mental health and wellness reimbursement.
  • Paid parental leave.
  • Home office & technology reimbursement.

About TheyDo

We're a passionate team living in / from 🇳🇱🇵🇱🇺🇦🇦🇷🇪🇸🇩🇰🇺🇸 and more countries coming soon. Founded in 2019, TheyDo has raised $2M+ from top investors to start a movement.

TheyDo is the first B2B SaaS platform that allows organizations to redefine cross-team collaboration around the customer journey. It’s like product management but centered around the customer’s experience: Journey Management. We help teams make sense of their customer’s end-to-end experience. TheyDo integrates customer insights around the journey and allows teams to align with delivery teams what the right opportunities are to pursue. Our users are design-savvy and we strive to make TheyDo a delightful product they enjoy using in their day-to-day.

TheyDo is recognized for its ease of use and delightful interface. We aim to radically improve the experience of managing journeys, surfacing opportunities, and aligning teams across businesses through design.

We're on a mission to help organizations scale Journey Management. Today, everyone is in the Experience business; here, we help our customers to make better and faster customer-centric decisions across the entire customer experience. Thanks to TheyDo, everyone agrees, including the customer.

TheyDo is a distributed-first workplace where we look for the best designers that can work anywhere within at least 4 hours overlap with Central European Timezone during - what others call - typical working hours.

For more information about TheyDo, check out our website and app!

Please mention the word DEXTEROUS when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.

Salary and compensation

$70,000 — $100,000/year

Benefits

🌎 Distributed team

⏰ Async

🏖 Unlimited vacation

🏖 Paid time off

🏔 Company retreats

🏬 Coworking budget

📚 Learning budget

🧘 Mental wellness budget

🖥 Home office budget

💰 Equity compensation

👀 No monitoring system