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Paper Tiger over 2 years ago
designdesign🇺🇸usa only🇺🇸usa only
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Paper Tiger is a digital agency that fosters an environment of visionary artistry and expert craftsmanship across disciplines in branding, content, design, and web development. From concept and execution, to follow-through and support, we provide our clients a distinctly transparent partnership with direct access to senior talent and an incremental approach that emphasizes sharing our work early and often.

For extraordinary strategists, creatives, and technicians with unique personalities, Paper Tiger provides the right combination of autonomy, collaboration, and support, so our people can access their inner resources, learn from the best, and develop their skills and careers.

We subvert agency culture by prioritizing our humanity — treating each other with empathy and transparency so we can take care of ourselves and perform at our best. At Paper Tiger, we believe happy, fulfilled people have the most positive impact at work, in their families, and in the world.

We are seeking a Project Manager with 3-5 years of professional experience handling client requests and providing exceptional customer service in an Agency setting. We are primarily a website production team, so experience managing website projects is our only firm requirement.

This position can be remote or working out of our Ridgewood, NJ office. However, if remote, candidates should be in EST or CST. If you are open to an early start time, we will consider candidates in MST or PST.

< class="h3">Responsibilities
  • Responsible for developing and managing the project plan and working with creative and technical leads and the project management team to execute plans
  • Monitor the day-to-day activities of the production team and ensure work is progressing as planned. Work with them and be actively involved in all aspects of their work
  • Manage schedules, budgets, assets, and overall project organization to ensure requirements and project dates are clearly communicated, understood, and executed upon.
  • Effectively and efficiently plan and prioritize all deliverables and resources working across project(s) based on the scope of work and project goals
  • Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance
  • Consistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs
  • Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
  • Communicate and document project status and strategic recommendations to clients, team members, and senior management on a regular basis; escalate issues accordingly via the appropriate channels
  • Proactively identify opportunities and deliver improvements; follow Paper Tiger project management methodology and project processes

Requirements

  • Proven work experience as a Project Manager in a digital agency setting
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with Project Management software and Google Workspace (particularly Drive, Docs, Sheets). Experience with Teamwork and/or Airtable is a plus.
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple projects at a time while maintaining sharp attention to detail
  • Excellent listening, negotiation, and presentation abilities
  • Strong verbal and written communication skills

Benefits

  • Medical, dental, and vision coverage (US only)
  • 401(k) with company matching
  • Unliimited (Flexible) PTO policy
  • Work remote or in our Ridgewood, NJ office
  • Education and travel reimbursement
  • Unlimited Milano cookies (office only)