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HyperScience over 1 year ago
location: remoteus
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Associate Implementation Manager

US – All Country – Remote 

Customer Experience – Professional Services

Full-time

Remote

Company Description

Hyperscience is transforming the future of work to elevate human potential. Our human-centered approach to automation enables a new era of human and machine collaboration that delivers dramatically improved organizational agility, without the legacy cost and burden of change management. By combining data, people, and processes into digital assembly lines, the Hyperscience Platform turns complex processes into simple, configurable workflows. Our industry-leading machine learning technology continuously learns and evolves, to involve humans only when needed. For more information, please visit www.hyperscience.com.

The Customer Success team at Hyperscience acts as the customer’s trusted advisor and advocate, building and growing an ongoing healthy relationship with each customer. Team members are responsible for preserving our current business, opening doors for additional opportunities, and growing our customers into life-long Hyperscience advocates.

The Associate Implementation Manager owns the full customer implementation process, taking the lead on the customer relationship from post-sales through customer deployment. Successful Associate Implementation Managers will be excited by the challenges of learning a highly technical product, leading complex implementation projects, and driving real improvement in customer operations through our software. This is a full-time position reporting to the Manager, Implementation.

Responsibilities

  • Serve as a primary technical point of contact for the customer during implementation, managing customer expectations and ensuring high-level customer satisfaction
  • Understand and communicate project resourcing requirements and prioritization
  • Act as a proactive and organized project manager, guiding new clients through the implementation process and shortening time-to-value
  • Act as the liaison between customers and Hyperscience during implementation to prioritize issues, elicit feedback, and present customers with new opportunities
  • Collaborate with customer stakeholders to design complex solution architecture and document business requirements for custom workflows
  • Actively manage and prioritize multiple customers with competing needs and varying processes
  • Execute customer-facing training sessions and webinars to provide training and communicate product enhancements
  • Strive to become a product expert by engaging with the product, investigating technical concepts, and actively seeking deeper product understanding

Qualifications

  • 2+ years customer-facing experience in a technology/Saas company, preferably with onboarding customers and technical implementation
  • High emotional intelligence, including curiosity, empathy, self-awareness, and integrityLove of learning and an aptitude for absorbing and synthesizing technically complex information
  • Excellent communication (written and verbal) and presentation skills, both internally and externally
  • Project management skills with experience working on complex projects involving large multi-layer teams with internal and external stakeholders
  • Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
  • Amenable to a potential travel requirement of up to 20%. Hyperscience works with both US and international customers

The target base compensation range for this role: $70,000 – $105,000. Actual compensation will be dependent upon the iniduals skills, experience, qualifications, geographical location, and our business needs and objectives. Our overall compensation packages include base salary, equity and the benefits and perks listed below. Our Talent Acquisition team will speak more about our Total Rewards philosophy and approach during the hiring process.

Benefits

  • Top-notch healthcare for you and your family
  • A 100% 401(k) match for up to 6% of your annual salary
  • Flexible PTO with the approval of your manager
  • 12 weeks of parental leave and an additional 4 weeks for birthing parents
  • Stock options
  • Wellness reimbursements for qualified expenses

We are an equal opportunity employer. We welcome people of different backgrounds, experiences, abilities and perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.