One stop solution to your remote job hunt!

By signing up you get access to highly customizable remote jobs newsletter, An app which helps you in your job hunt by providing you all the necessary tools.

OR
Subscribe to our highly customizable newsletter to get remote jobs from top remote job boards delivered to your inbox.
Mablecareers over 2 years ago
australiaaustraliadesigndesign
Apply Now

Founded in 2014, Mable has become one of Australia's largest and fastest growing healthtech marketplaces. Our platform is an online community of independent support workers who offer their services directly to people who are seeking aged care or disability support.

Mable began when our co-founder Peter Scutt teamed up with his friend and colleague, Tony Charara, after struggling to find the right home care solution for his parents. That collaboration resulted in an entirely new concept in community care led by the people that matter, which we've been constantly refining and improving upon ever since.

With over 3 million hours of support being facilitated through its platform annually, Mable has been growing at a very fast pace and is now at 200+ employees strong.

 

We’re thrilled to have been recognised within AFR’s Fast 100 list in 2021, Deloitte’s Tech Fast 50 2021 Awards and we won the Australian Growth & Australian Technology Growth Company of the Year Award 2020! This is an awesome opportunity to join a thriving scale up whose profit for purpose mission is transforming the aged care and disability support sectors.

Mission: We’re redefining support for disability and aged care in Australia by helping people who are aging or living with disability to connect with independent support people in their community.

 

< class="h3" dir="ltr">About the role
As Mable’s continues to grow and scale, so does our ambition for the product experience. This role is to lead the product design for our onboarding experiences, including design strategy, on-tools execution and leadership of a small team.
< class="h3" dir="ltr">Mable has a hybrid working policy. We have an office in Sydney which is available to Sydney based employees as needed. This role is also suitable for remote working from anywhere within Australia, but would require quarterly visits to Sydney.

 

< class="h3" dir="ltr">How you will make an impact

Mable provides people with the ability to choose and self-schedule specific care and support workers in their community. At the same time, Mable enables flexible and rewarding careers for support workers.

It’s all about the freedom to live the life of your choosing. This is what you will help to deliver through our product.

 

< class="h3" dir="ltr">Who you will be working with < class="h3" dir="ltr">Within your squad, you will be working with a product manager, a data analyst, QA and several front and back end engineers. Your squad is autonomous and empowered to discover and validate problems faced by real users and collaborate to come up with solutions.Your tribe will include 2-3 other associate and senior product designers, who sit on their own squads. You will coach, mentor, guide and oversee their work.You will also be part of the Customer Experience team. There you will collaborate with, and be supported by, a talented cast of UI, content, product, service and strategic designers. < class="h3" dir="ltr">What will i be doing?

 

As a Lead Product Designer at Mable you will use your skills to…

  • Lead, coach and guide 2-3 other product designers working in their own squads within your tribe. Oversee their work efforts and priorities;

  • Be on the UX/UI tools as an inidual contributor, working within your own squad;

  • Be a strategic partner to a group product, data and engineering leader, shaping and influencing opportunity areas for continued experience uplift and innovation within your tribe;

  • Collaborate effectively across the business; working closely with product managers, engineers, finance, marketing, community engagement and customer engagement, to align a thoughtful product experience that supports customer needs;

  • Confidently craft and communicate the user experience at various stages of the design process from wireframes, flow diagrams, storyboards, mock up and/or high fidelity prototypes;

  • Scope and facilitating user research and usability testing; supporting customer understanding and iterative conceptual design of our platform experience;

  • Advocate for the prioritisation of customer centric changes, refinement and improvements; while balancing business goals and technical feasibility;

  • Convey design intent through compelling creation and utilisation of personas, user-journeys and other storytelling frameworks; driving alignment and understanding of a erse customer base;

  • Connect and build relationships across wider business to leverage insights and understanding;

  • Present compelling visions for key experiences within your function, and work with designers on other squads to execute this vision coherently;

  • Elevate the teams’ design process, practice and toolkit.

 

What are you looking for?

  • Excellent communication skills with ability to communicate with stakeholders, empathise directly with our customers and drive consensus cross-functionally.

  • Over 7 years professional work within the experience design field, with prominent experience working in product and technology teams.

  • Mastery of Figma and other emergent UX and UI tools.

  • Experience in scoping and conducting user research to rapidly test solutions; with strong grasp of recruitment approaches and qualitative research tools.

  • Experience of UX strategies and trends across both web and mobile platforms

  • Ideally having experience from health, wellbeing and/or aged care sectors; highlight a maturity in understanding the ersity of needs across our platform

  • Ability to own and influence solutions from scratch and/or improve existing features, all with a user-centred design process.

  • Comfortable in an environment where product solutions are challenged equally by engineering, data, product, UX and discussed with the goal of developing best outcome for the end user

  • Experience working directly with developers for the implementation of designs.

  • Based in Australia, comfortable working with a remote team

 

Benefits of Working at Mable

  • Make an impact: Enjoy being part of a cohesive team with a collaborative culture that values decision-makers and action.

  • Competitive salary packages everyone at Mable contributes to the bigger picture mission. We want you to feel rewarded with our packages & incentives.

  • Birthday Leave Take your birthday off on us!

  • Paid Parental Leave a gender neutral policy for primary and secondary carers

  • We value wellbeing: We’re here to support you in times of need with our Employee Assistance Program (App + counseling) which is a four pillar holistic offering (LifeWorks) + daily Wellbeing Hours where you are encouraged to switch off and have a break.

  • Diversity & Inclusion we are endorsed by Work180 as an accredited employer for women in tech.

  • Team hybrid working arrangements balance collaboration with home and family commitments.

  • Office Location Two minutes walk from Town Hall station, we’ve recently taken over an entire floor of the Hilton Hotel building (hello, #scaleup life)

  • Celebrate Success we’re here for the good vibes and celebrating our wins, no matter how big or small.

  • Accelerate your career: Be a part of one of Australia's fastest growing Marketplaces. We are a scale-up tech-co and our people are a huge part of this. We want all of our Mablers to feel supported in their careers and for Mable to be the place where they can grow to their full potential.

Our Values

  • All About People - We put our customers at the center of everything we do

  • Better Together - We are stronger, better and faster when we work together

  • Challenge Openly - Speak up. Candid discussion helps us make better decisions.

  • Do The Right Thing, Always - We hold ourselves to the highest standard. What we say and do matters.

  • CrEate Impact - We are passionate about having an impact.

 

Role Location:

At Mable we believe that collaboration and team connection is key for success. This role can either be based in Sydney (mix of office / home) or fully remote within Australia. We're all about creating opportunities for people, regardless of where they live.

 

Additional Information

Mable is an equal opportunity employer. We find excellence in ersity and are committed to creating an inclusive environment for all employees.

 

People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply. We’re endorsed by Work180 which showcases our commitment to our policies, flexible working and inclusion practices for women in tech.

If this role has stood out to you but you don’t feel like you ‘’tick all the boxes’’, we strongly encourage you to apply nonetheless. We value ersity across experience and you might well just bring something to the Mablehood that we are looking for!

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant

 

Where to find us online:

Glassdoor: https://bit.ly/3z0K328

Youtube: https://bit.ly/34L7DlP

Instagram: https://bit.ly/3pgAOXk

Facebook: https://bit.ly/3ic6LhQ

LinkedIn: https://bit.ly/3ie6Q4U