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Sully.ai 7 days ago
fulltimeremote - us / remote (us)
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Who We Are

At Sully.ai, we're not just building AI – we're redefining the future of how healthcare is delivered. Our end to end solutions empower healthcare providers by automating doctors’ administrative tasks, reducing misdiagnosis, and enhancing efficiency.

What You'll Do

* Build and grow our Customer Success function and team, providing strategic and operational leadership.

* Build strong relationships and be a trusted advisor to customers, offering guidance and best practices to growth utilization and adoption of Sully.ai across the organization to ensure retention and support continued growth.
* Build user workflows, provide product training and onboarding support to ensure a smooth transition and optimal utilization of our solutions.
* Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.
* Educate customers on upcoming product releases, new features, new products, and related best practices highlighting their potential benefits and ROI.
* Serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.
* Collaborate with cross-functional teams, including with sales and engineering to deliver a seamless customer experience.
* Develop customer success resources, such as knowledge bases, training materials, and success stories.
* Track customer expansion metrics and contribute to revenue growth targets.
* Proactively identify and address issues or concerns and collaborate with internal teams to provide timely resolutions.
* Monitor and proactively communicate value, ROI and results including satisfaction and adoption rates.

What You'll Bring

* 5+ years of experience working in or with SMB and/or enterprise businesses, preferably healthcare technology

* 3+ years delivering outcomes in a customer success leadership role or similar customer-facing role
* Track record building, managing, and developing a high-performing team during high growth
* Experience working with engineering and sales teams with a technical aptitude and ability to quickly understand and effectively communicate complex software solutions to non-technical stakeholders
* Exceptional communication and interpersonal skills and experience building trust and establish rapport with stakeholders at all levels
* Strong problem-solving skills, with a proactive and results-oriented mindset
* Strong organizational and project management capabilities.
* Basic understanding of the healthcare ecosystem a plus

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