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Sully.ai 7 days ago
fulltimephilippines / remote (us)remote
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About Us

Sully.ai is transforming the healthcare industry with advanced artificial intelligence solutions. We’re on a mission to revolutionize healthcare by making “one human, one doctor” a reality. Facing a global shortage of physicians, we’re developing an AI doctors to provide high-quality healthcare to everyone, anywhere, anytime. By automating doctors’ administrative tasks and reducing misdiagnoses with AI, we’re building the future of healthcare.

Your Role

As a Customer Support Specialist atSully.ai, you will be the first point of contact for our customers, providing exceptional support and troubleshooting assistance. You will work closely with Product, Engineering, and Sales to ensure customer satisfaction and help refine our AI-driven healthcare platform. This role requires strong communication skills, technical troubleshooting abilities, and a passion for improving customer experience in a fast-paced environment.

What You'll Do

* Provide world-class customer support via email, chat, and video calls to our global customer base.

* Troubleshoot technical issues and deliver fast, effective solutions to ensure customer success.
* Collaborate with Product, Engineering, and Sales teams to improve customer experience and address pain points.
* Maintain and update support documentation and knowledge bases for internal and external use.
* Advocate for customer needs by providing valuable feedback to enhance Sully.ai's platform and services.

What We’re Looking For:

* Experience: 3-5 years of customer support or technical support experience, preferably within the SaaS or technology industry.

* Strong Communicator: Exceptional English communication skills (both written and verbal).
* Tech-Savvy: Comfortable using support tools like Intercom.
* Strong Technical Troubleshooting Skills: A strong technical aptitude is essential to effectively troubleshoot and resolve customer issues.
* Independent & Proactive: Ability to work autonomously in a fast-paced, remote environment.
* Customer-Centric: A passion for building trust and strong relationships with customers at all levels.

Bonus Points

* Experience with AI or compliance solutions

* Basic knowledge of APIs or technical integrations

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