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Recorded Future 3 months ago
analysthealthmanagementmanageroperationssaassecuritystrategy
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As a Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You’ll be responsible for driving product usage and adoption, as well as facilitating account growth/retention via tailored success plans. You’ll leverage your prior experience in customer success and cyber security to foster successful and long term client relationships with Recorded Future. Don’t miss your opportunity to become a Futurist! What You’ll Do:* Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more* Drive product adoption across a erse portfolio of the company’s top enterprise clients across our EMEA territory* Execute our client engagement strategy by delivering comprehensive Success Plans* Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services* Identify, assess, and escalate account risk factors and orchestrate remediation efforts* Work closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businesses* Learn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value * Regularly capture and internally share your customers’ experience with Recorded Future* Be ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retentionWhat You’ll Bring to the Team:Knowledge:* Demonstrated experience in Customer Success and enablement principles* Strong understanding of Cyber/Information Security fundamentals* Familiarity with Project Management processes, strategies, and methodsCompetencies:* Passion and drive for making customers happy and successful * Positive, collaborative, and energetic attitude with a strong desire to make an impact* Polished and professional approach for delivering customer engagements* Experience designing and executing communications and/or customer success programs* Superb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISORequirements:* Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experience* A Native Spanish speaker and fluent in English #LI-Remote #Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to SaaS and Non Tech jobs that are similar:
$55,000 — $80,000/year
#Benefits
💰 401(k)🌎 Distributed team⏰ Async🤓 Vision insurance🦷 Dental insurance🚑 Medical insurance🏖 Unlimited vacation🏖 Paid time off📆 4 day workweek💰 401k matching🏔 Company retreats🏬 Coworking budget📚 Learning budget💪 Free gym membership🧘 Mental wellness budget🖥 Home office budget🥧 Pay in crypto🥸 Pseudonymous💰 Profit sharing💰 Equity compensation⬜️ No whiteboard interview👀 No monitoring system🚫 No politics at work🎅 We hire old (and young)
#LocationMadrid, Madrid, Spain