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Delta Dental 8 months ago
location: remoteus
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Technical Writer

Location: United States

JOB DESCRIPTION

This job is responsible for preparing, managing, and maintaining content pertaining to programming, systems operation, and user documentation, ensuring compliance by keeping content current, relevant and readily accessible within the Online Reference Library (ORL). The Technical Writer will coordinate all article development, approval and release with the appropriate business stakeholders.

RESPONSIBILITIES

  • Maintains a comprehensive database of technical terminology and documentation.
  • Establishes document style guides to create clear and concise information for our internal business partners.
  • Collaborates with multiple business stakeholder groups including IT, business development, training, risk and compliance, and product managers to obtain an in-depth understanding of the function and/or user interfaces to develop content for user support documentation.
  • Documents complex product features and makes them both accessible and understandable to our internal customers through written tutorials, articles and/or video content.
  • Drafts, edits, and maintains editorial content, help pages, and announcements.
  • Participates in content management efforts, process development, and quality governance in support of customer service and team success.
  • Produces, edits, and publishes technical training documentation and desk level procedures on portal (web and mobile).
  • Develops how-tos, user guides, and other documentation as necessary.

QUALIFICATIONS

  • Bachelorsdegree
  • Associatesdegreein Journalism, Communications, English or Marketing with concentration in advertising, public relations, business communications or related communications field;0-2 years of software documentation technical writing experience and working in a Content Management System (CMS); experience with Agile methodologies required
  • Ability to balance multiple projects and exercise flexibility to changing priorities
  • Ability to deliver high-quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent written skills in English
  • Knowledge of online help concepts and understanding of indexing concepts
  • Strong computer skills with working knowledge of Microsoft Office standard applications, HTML, Visio, etc.
  • Strong customer service skills

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dentals assessment of the candidates knowledge, skills, abilities (KSAs), related experience,education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $52,000 – $104,300

ADDITIONAL INFORMATION

Rewards to make you smile! We dont just want to make our customers happy we want to give our employees a reason to smile, too. Delta Dentals comprehensive benefits package includes:

  • Generous paid time off plus 12 holidays and your birthday off!
  • Low-cost premium medical insurance options
  • 100% paid dental and vision insurance
  • Generous 401(k) matching and flat contribution
  • Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
  • Employee LiveWell program, focusing on overall employee well-being
  • Fertility and diabetes benefits
  • Employee discount program: AT&T/Verizon, entertainment,travel, and more!
  • Culture of learning: career development and tuition reimbursement
  • Career growth: we love promoting from within

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Please note, Delta Dental will not sponsor applicants for work visas for this position.

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