BitPay is looking to hire a Sr. Customer Support Specialist to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Second Shift Call Center Representative – $16.00 – $17.00 an Hour!

Job Locations: US-Remote

ID: 2022-1359

Category: Call Center Representative

Type: Regular Full-Time

Overview

Save lives from the comfort of your home with VRI!

Ever wanted to make a difference in people’s lives while staying in your pajamas? Ever wanted to ditch the angry customer service calls, complaints, and upselling and spend you day talking to people who actually want to talk to you? THIS IS IT!

At VRI, our representatives answer alerts from parents and grandparents all over the country to help them feel safe, secure, and supported. Sometimes, we are there just to chat – and that’s ok! No hard call time limits for our reps. Sometimes they need a little extra support – and our software guides you through simple steps to get it to them. You’ll hear thank you multiple times a day – not just from our clients, but from the leadership team who is there to make your life easier.

Better yet? VRI has competitive benefits and amazing perks – like Amazon Prime Memberships, Student Loan Repayment, and more!

Schedule must include 1 weekend day

Must be able to work second shift

Responsibilities

• Learn material and pass required tests for TMA Five Diamond certification.
• Monitor high volume of medical alert, secondary alarms, and inbound phone calls with genuine concern.
• Receive alarm system calls or incoming telephone calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
• Answer alarms and inbound phone calls according to protocol and determine response requirements and relative priorities of situations, and dispatch in accordance with established procedures including determining location and type of response required.
• Answer customer questions using scripted and non-scripted responses.
• Record details of calls, dispatches, and messages.
• Troubleshoot alarm systems, and report malfunctions to ensure units receive necessary maintenance.
• Answer routine inquiries and relay information and messages to and from appropriate agencies, departments, and to all other iniduals or groups requiring notification.
• Maintain access to, and security of, highly sensitive materials.
• Other duties as assigned.

Qualifications

• Required High School Diploma or GED
• For the remote capability at VRI you will be required to have a minimum of the following download and upload speeds. Download Speed: 5Mbps Upload Speed: 2Mps
• Ability to work flexible hours and overtime when needed
• Self-motivation and the ability to work independently and with teams
• Proficient in the use of Word, Excel, Outlook, and PowerPoint
• Excellent oral and written communication skills
• Proficient in managing multiple tasks as the same time

Customer Service Representative

Flexible Work Locations:

• While we love seeing everyone in the office, we are a hybrid workforce! Our Contact Center is able to hire full-time remote positions in all states other than Alabama, California, Florida, Georgia, Illinois or New York. Unfortunately, we are unable to hire in Alabama, California, Florida, Georgia, Illinois or New York unless you already hold an active Property & Casualty license.

Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

As a Customer Service Representative, your role is the heart and soul of the Trupanion family, and you love helping as many people and pets as possible. You provide support to customers who contact us about their pet’s medical insurance over the phone and through email. You’re a magnetic listener, a creative problem solver, and are able to communicate effectively over the phone and in writing. You’re comfortable navigating complex situations and sensitive conversations with a focus on providing the best experience. You are empathetic and emotionally resilient.

(Please submit a cover letter with your application!)

Required Experience:

• Minimum of 2 years in a customer facing role.

Knowledge, Skills & Abilities Required for Success:

• Customer-Centric: committed to providing a positive member experience and ensuring our members are supported to the best of our ability.
• Critical & Creative Thinking: the ability to assess, analyze, and problem solve a range of complex interactions (phone, chat, email).
• Patient & Magnetic Listener: listens to truly understand our members and their problems, and is able to explain solutions in a way so that our members understand and are able to make educated decisions.
• Emotional Intelligence: ability to navigate complex interactions with emotional awareness, compassion, and tact. Ability to handle interpersonal relationships and ease our members concerns.
• Emotional Resilience: Ability to adapt to stressful situations and crises in order to support our members.

Desired Qualifications:

• Experience working in the Veterinary/Pet Care Industry is a plus.
• Experience working in the Service Industry is a plus.
• Fluency in French or Spanish is a plus.

Benefits and Perks:

• Bonus opportunities
• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Trupanion Team DNA:

At Trupanion, we achieve great things together when we are:

• Caring: We are kind to each other and assume positive intent.
• Collaborative: We work together to achieve company goals (we not me).
• Courageous: We are determined, take risks, and make bold moves.
• Curious: We seek new information to continually better ourselves and our work.
• Honest: We believe candid communication leads to successful teamwork.
• Inclusive: We welcome and value all people and perspectives.
• Nimble: We readily adapt and evolve in pursuit of progress and innovation.

Circle is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, membership and content all into one place.

We have big dreams for where to take our platform, and want you to join us in our journey. We're looking to expand our customer support team! This role is a fixed schedule and requires working at least one weekend day.

This is a 100% remote role. We're now a fully remote team of 65 (and growing!) based in the U.S., Colombia, Portugal, India, Argentina, Slovenia, and other countries. We have a preference for candidates in U.S. and European time zones.

Check out our Careers page for more information about us.

**

• Prioritize customer issues across our email and community channels.
• Become an expert on the Circle product, along with our internal staff admin tool.
• Advise creators on practical solutions as they launch and build their communities.
• Troubleshoot a wide range of issues across multiple browsers and our iOS app.
• Escalate feedback to inform and improve our product.
• Collaborate with engineers and designers to troubleshoot complex technical issues.
• Identify trends from customer inquiries to suggest proactive solutions.
• Contribute to the Knowledge Base/FAQ and other customer-facing support resources.

**

• 1-2 years of experience.
• You have strong written communication skills.
• You are excited to be a part of an early startup with some serious traction.
• You've supported customers for a consumer SaaS product.
• You're skilled at understanding and implementing technical workflows at a fast pace.
• You love understanding customer needs, and get satisfaction out of being extremely helpful.
• You want to be involved in the early days of a startup and have a strong voice to inform product development and our roadmap.
• You have experience walking customers through advanced technical troubleshooting processes.
• You have experience using Zapier to automate workflows (ideal, but not a must-have.)
• You have experience working with community products (ideal, but not a must-have.)

About WorkRamp

WorkRamp is the leading enterprise platform for corporate learning. We’re out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customers, partners, and employees.

• Recently raised a $40M Series C led by Salesforce Ventures, Slack Fund, and Susa Ventures
• #1 Top-Rated LMS by The Motley Fool
• JMP Securities Hot 100 Startups: The best privately held software companies 2022
• #1 on Inc's 2021 Best Workplaces List for Startups
• Fortune's Best Places to Work in the Bay Area 2021
• Top 100 fastest-growing SaaS companies of 2020 by SaaS Mag

About the role

WorkRamp is the leading enterprise platform for corporate learning. We’re out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customers, partners, and employees. 

🙌 Why WorkRamp?

-  Recently raised a $40M Series C led by Salesforce Ventures, Slack Fund, and Susa Ventures

• #1 Top-Rated LMS by The Motley Fool

-  JMP Securities Hot 100 Startups: The best privately held software companies 2022

• #1 on Inc's 2021 Best Workplaces List for Startups

• Fortune's Best Places to Work in the Bay Area 2021

• Top 100 fastest-growing SaaS companies of 2020 by SaaS Mag

🚀 What’s the opportunity?

Our Client Outcomes team is focused on building strong relationships with customers and delivering business outcomes for our clients. This role will be managing a team of talented Client Outcome Managers, with a strong focus on renewals and expansion. If you love working with people, building scalable programs, and are passionate about working in a startup environment, this is the ideal role for you. 

🔧 What will I be doing?

• Manage a team of talented Client Outcome Managers (CSMs)

• Coach and train the team on renewals, accounts management, and upsells

• Be an executive sponsor for our customers by establishing direct relationships with your team’s key customers

• Build scalable programs and playbooks as the team continues to scale

• Recruit top tier talent across the US

• Become an expert in learning and training methodologies and best practices

• Have the opportunity to experience a fast-paced startup environment

💡 What skills do I need?

• 2-3 years of recent experience in managing Customer Success Teams

• 3-5 years as an inidual contributor in CS or Account Management

• Experience in SaaS, preferably with mid-market and enterprise SaaS

• Comfortable working with CxOs

• Passion for the startup experience

• Bachelor's Degree 

🏆 Perks

• Fully Remote - Work from anywhere in the US

• Unlimited PTO

• Equity with annual refreshes

• Full healthcare coverage

• Stipend for remote work setup

• Annual stipend for professional development

• 401K

• Half Day Fridays every other week

• Quarterly Self Care Day & more

- This role can be based anywhere in the US

- At this time, WorkRamp does not sponsor work visas

Technology

Ruby on Rails backend React frontend Deployed on AWS

Apply Now

Location: As this role is required to work with our customers during their standard business hours in the USA, we'll only consider applicants based in the USA for this role 🇺🇸

Language: We operate internally and externally in English (US)

Hours: 40 hours per week for full-time. You're free to choose your own hours around your other commitments

Part-time options: We'll consider part-time options for this role, please mention what you're looking for in your application

Level: Senior-level (5+ years)

Salary: $102,000 — $127,500 for full-time

Note: We've defined the salary for this role based on the level of initiative and ownership that we're currently looking for to reach our team goals. This isn't the “limit” and there's room for you to grow at Frontastic into a more senior position.

----------------------------------------

You'll be joining our growing Professional Services team — working alongside our team of 3 existing engineers to consult with our new customers and partners, providing product training and technical onboarding to help them build their solution on the Frontastic platform.

• Provide technical education to our customer and partner developers to enable them to build their own solutions based on Frontastic by providing appropriate training content, including sample applications and presentations
• Be proactive in educating and empowering developers who want to build on Frontastic with the design and integration of our API/SDKs
• From time-to-time develop code in JavaScript and PHP to deliver proof-of-concept solutions and educational examples to our customers based on our documentation
• Partner with customers in the development of their overall architecture including other involved systems and the migration strategy
• Work closely with our Product, Engineering, and Cloud Platform teams on new products as well as documenting customer feedback on existing solutions
• Act as a knowledgeable contact person for all current customers and partners for technical questions and consulting
• Partner with product managers, solution architects, and engineering leaders to define, architect, and build new customer-facing solutions based on our API/SDKs

"Working closely with our customers helping them solve their challenges in order to enable them to launch a successful project with us, is what makes it interesting and fun to me. I love seeing when it all comes together and we were able to help the customer to achieve their goal and build something great.“ — Sebastian Schaum, Professional Services Engineer

• Go through our product education and shadow our other Professional Services Engineers to learn how they explain Frontastic to our customers
• Spend some time with our Solution Engineer to deep-e into the product with our customers and support with building Proofs of Concept (POC) as part of your onboarding
• Deep-e with our developers into the Frontastic architecture to understand how each piece works together
• Take some time working alongside our Technical Support team on the front lines, supporting our customers to resolve technical issues and bugs in our product
• Attend calls with some of our customers, supported by our existing team

• 3 or more years experience in a Professional Services Engineer, Solutions Architect or Customer Success Engineer role within a SaaS company
• An experienced full-stack or frontend software developer, having deployed a production application more than once, with strong experience in React, Next.js, headless CMS, and eCommerce
• You're able to relate the technical benefits and constraints of our product to a customer's specific requirements and you're able to incorporate needs from both technical and non-technical shareholders 
• Previously worked to map business requirements to technical solutions, and create a plan on how to achieve this in setting up a product
• Previously worked cross-functionally with Product and Sales teams, you'll be able to help developers successfully integrate with the Frontastic platform 
• You're a proactive team player, as comfortable presenting in person as you're via conference calls and web demo platforms

• React (plain and TypeScript) and Next.js in the frontend
• MaterialUI, SCSS, and Tailwind
• PHP with Symfony and Node.js in the backend
• MySQL and CouchDB as databases

Find out more about our ways of working, perks, and benefits.

• A remote setup and processes tailored specifically for remote workers (and digital nomads)
• The freedom of planning your work around life and not the other way round — we want you to bring your full self to work, and this includes owning your daily routines
• An insurance policy that covers medical, dental and vision
• An allowance of 28 days leave plus public holidays in your home country
• An annual learning allowance for development options, which includes courses, books and any other activities
• The option to choose a company laptop, and a generous personal budget for any additional equipment you need to set up your work environment 
• A 5-day in-person retreat every year, where we meet with the whole team and spend time together bonding with activities
• A variety of regular virtual events, including celebrating our successes, paid lunches, and other activities organized by our People team
• 100% coverage of medical, dental, and vision insurance for employees and dependents in the US
• 401K company match for US employees

We're a fully remote company, and we've been working that way since being founded in 2017.

Frontastic (a commercetools company) is a Composable Frontend Platform that unites business and development teams to build commerce sites on top of headless. Our customers see higher conversion rates, increased developer productivity, and a faster time to market.

We're growing fast and continue to work focused on our mission: Let commerce teams build the incredible. Do you want to be part of this exciting journey?

As of November 2021, Frontastic has officially become part of commercetools, a series C company valued at ¢1.9bn, and was named a Leader in the 2021 Gartner® Magic Quadrant™ for Digital Commerce for the second year in a row.

If you want to learn more about our Composable Frontend Platform, watch our product demo video.

We've designed our hiring process with the candidate experience in mind. This is important to us as we know to build the best product possible, we need the best people. Learn more about our hiring process.

🕒 We aim to respond to all candidates within 72 hours (except weekends).

1️⃣ Submit your application to our team for review

2️⃣ Discovery call (25min) with a Senior member of our Professional Service team to discuss the role, our culture, and find out if it's a good alignment with your own preferences and skills

3️⃣ Culture questions (via email) to see how you approach important topics such as growth and work planning

4️⃣ First interview (60min) with Kirill, one of our Professional Services Engineers, to learn more about the Customer Success role, team and processes

5️⃣ Second interview (25min) with Henning, our Chief Operations Officer/Founder and get a chance to ask any questions you might have

6️⃣ Coffe Break (30min) an informal chat with members of the Professional Services team to get to know who you'll be working with

If you've any questions about the role, email our Talent team at [email protected]. Applications will only be accepted directly through the job application form.

Visit our careers page on our website to find out more about our organization and culture.

Want to know more about commercetools? You can find out more on their website.

If this role isn't for you, but you know of someone who'd be a great fit, we'd really appreciate it if you'd share this role with them!

We're all different and that's what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

Frontastic (a commercetools company) celebrates being a erse environment and is proud to be an equal opportunities employer. If your professional profile aligns with our specific hiring requirements and company culture, then we encourage you to apply. We'll assess your competencies, future potential, approach to learning and self-development, and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

This is Step 1 of 2  

NOTE: THIS IS NOT AN ACTIVE CONTRACT, THIS IS AN APPLICATION TO START CONTRACTING WITH OMNI & OUR CLIENTS IF YOU MEET CERTAIN REQUIREMENTS. 

Once Omni verifies you are ELIGIBLE to contract with our clients, you will be invited to complete Step 2, which is our “lobby” to pick a specific contract. 

Work when you want, where you want. Once the job is done, you’ll have actual freedom: make as much money as you want, build your own schedule, pick your own hours. Bye-bye 9-to-5.  

At Omni we have many contracts you can choose from and earn up to $20 an hour! 

These are our basic requirements to be eligible for contracts supporting clients on the Omni Platform: 

• Noise free environment 
• Personal Computer running Windows 11 (some contracts still accept Windows 10) with 1.60 GHz Processor, 4 GB of RAM, 40 GB Free Space (some projects take Apple Computers) and a working, noise-canceling USB headset 
• Hard-wired ethernet connection (no Wi-Fi) with 10 Mbps download and 5 Mbps upload minimum 

What are you waiting for? Sign up now.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

**About Us:

Local Kitchens helps the best local restaurants expand to new cities with our network of micro food halls. We are helping the $900bn restaurant industry go digital while bringing high-quality food options to families in every neighborhood. Today, we are operating in the SF Bay Area and rapidly expanding throughout California in 2022. 

Our team was on the founding team at DoorDash and we are well-capitalized by tier 1 venture capital investors and angels like David Novak (CEO/Founder of Yum Brands), Tony Xu (CEO of DoorDash), and Jack Dorsey (CEO of Square/Twitter). Read more about us in QSR Magazine, QSR Web, and in the SF Business Times.  

You will assist our beloved customers via text, email and phone! You’ll be in close contact with our customers and go above and beyond to help them. You’ll work on a laptop remotely to monitor a variety of inboxes where our customers reach out to us.

 Responsibilities:

• Respond to guests via text, phone and email
• Coordinate guests solutions with delivery partners and internal teammates

Requirements:

• Excellent written and verbal communication - you know how to convey the proper situational tone - guests leave each interaction feeling loved
• Attention to detail
• Ability to multitask
• Patience
• Ability to use positive language
• Effective listening - gather guest data, make the guest feel heard
• Ability to learn quickly - we are a fast moving company that’s constantly changing

Nice to Have:

• Guest First - always do what’s best for the guest
• Empathetic - you connect with guests!
• LOVE helping people
• Respect - yourself, your teammates, your guests
• Team Wins - do what’s best for the team because the team can accomplish more than the inidual
• Ownership - take pride in everything you do
• On Time - ready for work, getting back to guests, being punctual is a sign of respect
• You have a laptop

**

_

This is an opportunity of a lifetime! Local Food Group is being built by some of the best in the world including the first few employees at DoorDash and Momofuku. We are backed by some of the best investors in the world. We have set out to work as hard as humanly possible, to work as a team and to serve local communities with the best selection and the best employment opportunities. If you're someone who is looking for a career defining opportunity, someone who is willing to grind it out day after day, someone who has enthusiasm for guests and partners - we want to hear from you. 

For more insight about Local Kitchens, visit our website https://www.localkitchens.com/ and follow us on instagram @eat.local.kitchens.

SafetyWing (YC W18) is seeking a relationship driven and creative person to join our new enterprise customer success team.

This role will be on the Platform API team that is currently our fastest growing segment, growing 20x in revenue in the last 12 months. We're just getting started and you'll have the opportunity to help shape an essential product for remote companies worldwide.

🚀 About Us

**

We're a team of 100, fully distributed stretching 10 timezones, while headquartered in San Francisco. We are growing our team quickly.

Our current customers are remote teams. The SafetyWing Platform API is a product for HR, Employer of Record and freelancer platforms to offer health insurance to their members globally.

👩‍💻 Your day-to-day will include

• Act as a trusted Platform point of contact and be the voice of the customer internally at SafetyWing. 
• Deliver an exceptional customer experience with proactive communication to resolve problems, as well as predict and remove roadblocks before they occur.
• Ongoing evaluation, ideation and implementation of strategies to improve the platform experience from onboarding to renewal.
• Implement education campaigns to help educate our platforms and their users on our product 
• Identify and implement strategies to increase insurance adoption among Platform’s customers & user base. 
• Identify and implement creative initiatives to strengthen the partnership between SafetyWing and the platform [i.e. co-marketing, events]. 
• Connect regularly with each platform and ensure their pain points and needs are heard by Product

🧪 We are looking for someone who has

• Experience in a B2B customer / partner success role (ideally worked with a benefits product, or with HR and Freelancer platforms from Series A to Series C or equivalent)
• Demonstrated ability to manage ambiguity, take initiative, and problem-solve 
• Effectively work cross-functionally and with a wide range of people with different skill sets
• Excellent communication and interpersonal skills
• A genuine interest in our customers and desire to build a long-lasting relationship with them

👩‍💻 We like to work with people who

• Want to help build a global social safety net on the Internet.
• Think for themselves instead of copying others.
• Are willing to try new things, even with the risk of failure.
• Are intellectually curious and open to new ideas.
• Are creative and bold in the face of any problems.
• Have strong integrity and do the right thing

🧘 What we offer

• Fully remote work - work from anywhere on the globe
• Competitive salary 
• Flexible hours and vacation policy (Office hours 8-11am PST)

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently, more effectively and deliver exceptional guest experiences.

ROLLER helps its customers offer amazing guest experiences through a full suite of venue management features, including ticketing, point of sale, CRM, self-serve kiosks, memberships, digital waivers and more. We are a fast growing global company, with customers in over 30 countries, in a wide array of industries ranging from theme parks, museums, zoos, trampoline parks, water parks, aquariums, wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 80+ highly energetic, driven, intelligent, and humble professionals, all contributing to helping build a great and enduring business. We truly believe that the sky’s the limit for us, and we are well on our way to becoming a global success story. But most of all, we love what we do…and we are looking for like-minded people to join us on the amazing journey!

We are seeking a passionate software support professional to join our growing global team. You will be responsible for providing technical product support to our customers across the APAC region. You will become an expert in our platform and use this knowledge to troubleshoot questions from our customers and provide timely & quality responses to them. As you will be working within a global team of all remote workers, you will be able to manage your time, follow agreed support processes and ensure you regularly communicate with the wider team.

You will be working a 5 day working week across a rotating 7-day roster to support our 24/7 support offering to our clients across the APAC region. As this is a remote position we are flexible with the location provided you are located within the APAC timezone.

• You will be the first point of contact for our clients - Answer incoming calls, responding to tickets and engaging customers via live chat
• Consult with clients to provide information about our products and platform builds
• Be the support Ninja within the Global Support Team
• Learn our platform inside out, and be hands-on with platform configuration
• Be hands on with troubleshooting technical hardware issues that occur with payment and POS terminals
• Document, submit and track platform bugs until they are resolved (We use JIRA!)
• Various administrative duties including market research, internal processes and ensure consistency with the global team
• Deliver excellent customer service at all times
• Work closely with our AWESOME team to ensure our clients have remarkable experiences!

• Experience working in a similar role, within a SaaS or technology-based business
• Formal IT qualifications, bonus if you have a bachelor's degree in a related field
• Experience using ticketing systems - we use Zendesk
• Strong written & verbal communication skills
• You will be very tech-savvy and able to pick up new tools very quickly
• Willing to proactively self learn about technology and work autonomously in a fast-paced, entrepreneurial environment
• Great customer service skills; demonstrated experience is a must!
• High level of organisational and time management skills
• Strong attention to detail
• Mature, responsible & a fun can-do attitude!

• You get to work on a category leading product that is loved by clients in a fun, high growth industry- check our Capterra and G2 reviews!
• We offer a work from home allowance to set your new workspace up!
• 4 weeks of annual leave as well as 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
• Engage in our ‘Vibe Tribe’ - led by our team members, you have the ability to directly contribute to company-wide initiatives! Regular events and social activities, fundraising & cause-related campaigns…you name it, we’re willing to give it a go!
• Employee Assistance Program to proactively support our team’s health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• Work with a driven, fun and switched on team that likes to raise the bar in all that we do.
• Genuine career growth opportunities as we continue to expand!

We are looking for a Support Agent to join our Customer Support team and assist Toggl Track and Toggl Plan users daily.

The starting salary for this role is €36,000 annually. 

You can work from any of the UTC 0-5 timezones.

**

We are a global team of 100+ awesome people working from over 40 countries around the globe. Every few 

**

As part of our Customer Support team, you will answer questions submitted by Toggl Track and Toggl Plan users so they can get the most out of the service. You will also provide feedback to our Product and Engineering teams and submit bug reports when necessary.

You will succeed in this role if you’re curious about how things work and are willing to go the extra mile for Toggl customers. You must possess excellent writing and interpersonal skills to maintain a good relationship with both our users and other Togglers. This is because Support has a lot of internal contact within Toggl, especially with the Product, Revenue and Engineering departments.

Your main responsibilities will be:

• Responding to customer enquires over chat and email.
• Helping to improve and update the Toggl Track Knowledge Base.
• Working with other teams to make sure customer issues are resolved promptly.
• Communicating feedback from customers to the Product team.
• Keep yourself up-to-date with the ins and outs of Toggl Track and Toggl Plan.

**

• You are located in a country situated in the UTC 0-5 time zone range (Europe, Africa, Southwest Asia, Indian subcontinent).
• You have previous experience in a customer-facing role, ideally in a Saas company.
• You are a team player who acts with a sense of urgency and adapts to a fast-paced and ever-changing environment.
• You have excellent communication skills in English, both spoken and written. Any other language is a plus.
• You know what outstanding customer support looks like, and you're ready to go the extra mile for Toggl users.
• You are Tech-savvy; you can identify the root of the problem on your own before escalating it to a dev team.

**

• 24 days of paid time off a year, plus your local holidays
• 4-6 weeks paid sabbatical (depending on the tenure of the employee)
• In-person meetups for team-building (expenses covered)
• Laptop and a €2,000 budget to set up your home office
• €4,000 contribution for training, workshops, and conferences
• Reimbursement for co-working space membership or internet service at home
• Health (physical and mental) budget of 2,000€ per year

About Modern Treasury

Modern Treasury builds payments operations solutions. We believe that payment operations is at the core of every business. Our tools automate the full cycle of money movement—from payment initiation, through approvals, to reconciliation—and are accessible through web application or API.

We’re a lean team and we work hard to build outstanding products for our customers. When we succeed, our customers grow.

About the role

OVERVIEW

We’re hiring an Executive Assistant to support half of our Leadership team. In this role, you will support up to four executives in our go-to-market organization as we go through the next period of growth. In addition to supporting the logistical and organizational aspects of these teams, we want you to become the right-hand to the leaders you partner with, understanding their priorities and enabling them to accomplish more because of your work.

If you are successful in this role, we live up to our Values, and create a positive, uplifting, efficient, effective environment while simultaneously hitting our ambitious goals.

ABOUT MODERN TREASURY

Modern Treasury builds payment operations solutions. Our tools automate the full cycle of money movement—from payment initiation, through approvals, to reconciliation—and are accessible through web application or API.

We believe that payment operations is at the core of every business. We’re a lean team and we work hard to build outstanding products for our customers. When we succeed, our customers grow.

What you will do:

• Manage complex calendars for multiple executives, proactively scheduling and removing any conflicts.
• Support travel needs.
• Plan agendas, provide high quality notes, perform action items and follow-ups.
• Prepare presentations, proposals, and internal write ups.
• Plan, prepare and execute team events, meetings, and offsites.
• Keep the execs you support focused. Help us invest team and company time where it matters.
• Assist with special projects as needed.

WEEK BY WEEK During your first week you will:

• Onboard with our team
• Start learning our product inside out and backwards
• Develop an understanding of our customers and business
• Read our favorite industry primers
• Build an understanding of our brand positioning, company values, and team culture
• Have kick off 1:1s with your executives

During your first six weeks you will:

• Get all systems live to be able to take over planning and scheduling
• Learn the current organizational setup and regular cadence of team meetings
• Start supporting key leaders on a day-to-day basis

During your first six months you will:

• Handle day-to-day operational tasks
• Help organize team offsites
• Take over a special project
• Bring your initiative and your ideas to make our company better

You Will Have:

• You have 4+ years experience supporting executives in a fast-paced, ever-changing environment.
• You have strong writing skills and can show us examples of long form internal and external communication that will represent the company in the highest light.
• You have unsurpassed attention to detail.
• You are motivated by helping others shine.
• You have strong interpersonal skills: you are a team player who builds rapport and make people feel welcome, distill conversations to the most important takeaways, and are quick to admit when you are lost.
• You are a self-starter: you prioritize and perform a variety of tasks with little supervision and a strong sense of urgency. You get to the bottom of things and can think on your feet.
• You are super organized. You can handle complex calendars, concurrent work streams, are a natural project manager, and love crossing a million things off your list every day.
• You are curious. You have a demonstrated track record of understanding the businesses you support. You want to learn what we do, why Payment Operations matters, and support our go-to-market vision.
• You can exercise discretion and confidentiality in handling sensitive information.

EOE

Modern Treasury is committed to equal employment opportunity and does not discriminate in any employment opportunities or practices based on an inidual's race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin or ancestry (including language use restrictions and possession of a driver’s license issued under California Vehicle Code section 12801.9), natural hair, physical or mental disability, political affiliation, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Technology

• Ruby on Rails for our backend framework
• React for our front end framework
• Postgres for our database
• Redis for caching
• AWS for infrastructure and hosting
• Docker for containerization
• GitHub for source code management
• Buildkite for continuous integration

Apply Now

We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for shoppers by publishing beautiful catalogs online. We also give our customers, leading retailers such as Mattel, IKEA, Home Depot and Williams Sonoma, the personal service they deserve, which has earned us their trust and loyalty. As a result, we gained a 70% market share in the Netherlands and more than 1900 customers worldwide.

We’re looking for a dedicated and passionate Client Onboarding & Implementation Consultant to help us develop and increase our customer value. You’ll be part of our international customer team working alongside our Customer Acquisition, Customer Success, Development, and Product teams.

The Client Onboarding & Implementation Consultant is a key client-facing role within Publitas where you will be tasked with ensuring that our enterprise clients are on-boarded on our SaaS platform quickly and with a high level of quality and customer satisfaction. You will also be required to consult with our existing client bases to find new innovative solutions to their ongoing challenges.

• Lead customer onboarding projects

  • You will accompany, lead, guide, and advise clients on their journey to implementing our solution throughout their business.

  • This includes system setup, configuration, and user training.

• Solution consulting

  • Lead and participate in client-facing workshops to scope and design a fit-for-purpose solution. Working closely with the client to define long term success metrics

  • Assist the end-user as the key subject matter expert relating to Publitas and our commercial offering

• Project management

  • Identify, categorize & escalate delivery risks

  • You will be working on a variety of project types, including design, technical, integration as well as development and print - digital transformations.

  • You will be consulting with clients on their design/technical best practices and make suggestions based on our current services packageAnalyse and document business processes

  • Plan and manage multiple projects simultaneously

  • Manage a variety of different scale projects lasting from 1-2 days to 6 months.

  • Ensure clients and internal stakeholders are kept aware of project status, outstanding tasks, and agreed timelines while keeping projects within plan.

  • Following the project through the full project life cycle working in an agile environment

• Pro-actively identify ways of improving the implementation processes and team documentation

• Work Closely with our wider Services and Customer Success team to deliver fast pace high profile client-facing projects

• Fluency in Spanish and English

• Prior experience in working directly with clients to understand requirements and implement technical solutions

• Must be a natural problem solver

• Have significant commercial acumen

• Proven track record in delivering SaaS implementation projects

• Skilled communicator with the ability to identify and engage key stakeholders

• Excellent organizational and planning skills

• Currently based in either EST or CT.

• Experience with Digital publishing/Marketing and Retail clients

• Knowledge and experience of project management methodologies and design. Experience using Asana, JIRA or similar project management interface.

• You have a basic understanding of HTML, Tag management software, and advertising software.

• You have a basic understanding of SEO, google analytics,

• You have a basic understanding of Adobe InDesign/photoshop

  If you’ve been reading this far, chances are high you're a bit like us:

• You desire to do things better and to improve the world around you.

• You believe that results and impact matter more than hours spent.

• You’re self-driven, and you love the fact that Publitas operates through values & habits such as:

  • Honesty

  • Respect

  • Passion

  • Generosity

  • Excellence

  • Curiosity

• 39k - 78k USD base gross salary per year.

• 25 vacation days per year and your National Holidays off.

• A contract of indefinite duration.

• Work from anywhere you desire.

• A monthly shared office space/co-working allowance.

• A one-time home office setup stipend.

• A top-of-the-line MacBook.

• Monthly wellness allowance to stay healthy while working remotely.

• Annual retreats in some of the greatest cities in the world.

• Free books in Kindle and Audible store.

• We'll challenge and support you to get the most out of your potential through personal coaching sessions.

Please feel free to contact our Recruitment Team at [email protected] if you have any questions.

Title: Risk Operations Advocate

Location: Remote U.S.

The Risk Operations Advocate is primarily responsible for actioning procedures that mitigate risk on the platform. In this role, you will be focused on upholding Taskrabbit user standards and policies through transactional investigations and escalations of risks. We aim to live our values in every interaction and are looking for agents who care deeply about ensuring trust and positive experiences on the Taskrabbit platform.

On the Risk Operations team, you will work with a variety of tools and systems to monitor and action on customer accounts. We have three primary lines of business including fraud, standards and payments. Daily you will be working through ticketing queues and communicating and corresponding with customers via email and phone. Outside of your daily work, you will also participate in regular team meetings, coachings, company-wide learning and development opportunities. This position is part of the global Risk Operations team within our Customer Support Department and reports directly to a Risk Operations Supervisor.

Join us in creating a better everyday life for everyday people.

Responsibilities:

• Learn & adhere to TaskRabbit policies aimed at increasing trust in our dual-side marketplace.
• Exercise strong business judgement and decision making.
• Efficiently investigate, action and resolve user account issues primarily via email, phone and ticketing systems while maintaining KPIs aimed at losses, service level, productivity, and accuracy.
• Be organized, accountable and responsible – stay informed on the platform’s Terms of Service, Happiness Pledge, and policy changes as they occur, and be able to articulate and enforce them accurately.
• Anticipates and responds with energy to new challenges, the unfamiliar, and the urgent.
• Be a customer champion, identify gaps, and ensure we are continuously improving.

Qualifications:

• We’re looking for candidates who are detail-oriented and confident decision makers!
• Minimum 2 years of customer service experience, preferred 1-2 years experience in risk operations, fraud prevention and/or policy enforcement.
• Tech-savvy, excellent typing skills and adaptable in navigating online tools and systems.
• High level execution and adaptability against new processes, environments and technologies.
• Excellent written & verbal communication skills: have a strong command of grammar and spelling.
• Strong critical thinker with ability to identify complex patterns and adept at problem-solving.
• Detailed, and quality focused in making informed decisions
• Interpersonal skills: Remains open to others’ ideas and exhibits willingness to try new things.
• Display calm conviction and fair judgement when handling sensitive issues.
• Accountable, Reliable & Punctual: Displays excellent time management, takes pride in a job well done, embraces change and feedback, while seeking continual improvements to perform.
• Ability to work a structured schedule, including weekends.
• Available full-time (40 hours / week) – preferably available for our opening shifts starting at 7:45am Central Time and willing to work at least one weekend day.

About TaskRabbit

You’ll love working here because:

• TaskRabbit is a remote first company. We recognize that talented people live all over the world.
• Collaboration hub offices in San Francisco, Austin and London
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
• Senior Leadership Team 50% women
• Director Level 86% Diverse
• The Values.
  • Care Deeply. We take time to be present and partner with our team and communities.
  • Level Up. We navigate through ambiguity and go the extra mile.
  • Be A Better Neighbor. We build a erse and sustainable community and encourage all voices.
  • Lead The Future Together. We value entrepreneurship and are inspire by action.
• The erse culture. We believe that we make better decisions when our workforce reflects the ersity of the communities in which we operate. Women make up more than half of our team and leadership, and we strive to recruit and retain employees from all over the world.
• The perks. TaskRabbit offers comprehensive medical, dental, vision 100% covered for employees, 401k plan with company matching, generous and flexible vacation and holiday time off, commuter benefits, learning and development opportunities, career development trainings, monthly TaskRabbit product stipends, IKEA discounts, weekly meditations, and a dog-friendly office.

Equal Opportunity Employer

TaskRabbit is an equal opportunity employer and values ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. TaskRabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

TaskRabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

ROLLER is a global software-as-a-service company, designed to help businesses in the leisure and attractions industry operate more efficiently, more effectively, and deliver great guest experiences. ROLLER helps its customers offer amazing guest experiences through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers and more. We are a fast-growing global company, with customers in over 30 countries, in a wide array of industries, ranging from theme parks, museums, zoos, trampoline parks, water parks, aquariums, wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 80+ highly energetic, driven, intelligent, and humble professionals, all contributing to helping build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way to becoming a global success story. But most of all, we love what we do... and we are looking for like-minded people to join us on this amazing journey!

• We are seeking a passionate software Customer Success Manager to join our growing global training & implementation team.
• You will be responsible for managing the implementation of new customer accounts across the North America region.
• You will become an expert in our platform and use this knowledge to provide best practice advice and training to our customers, ensuring their successful launch with ROLLER.
• You are a highly motivated self-starter, with great communication skills engaging integral members of the team as well as remote teams.

• You will bring at least 2 years experience utilizing your training and implementation skills, ideally in a SaaS or technology-based environment.
• You’re tech savvy and pick up new systems quickly. You will have previous experience utilizing Gainsight, Zendesk or other CRMs.
• You are always hungry to achieve with great work ethic and passionate about being challenged.
• You work smart! Your time management skills, partnered with your high level of attention to detail will set you up for success.
• You are someone who keeps it real, always being genuine, responsible and most importantly have a fun can-do attitude!
• You must have unrestricted working rights within North America.

• You get to work on an exciting product, in a fun, high growth industry, that clients really love - check our Capterra and G2 reviews
• Work from home allowance
• Regular events, fun social sessions and a full employee assistance program to actively support our team's health and wellbeing
• Work with a driven, fun and switched-on team that works and plays hard
• Genuine career growth opportunities as we continue to expand

Shape the future of NFTs at a pioneering art-tech blockchain startup Verisart is an NFT minting and certification platform serving artists and creators since 2015. We pioneered a patented standard for blockchain certification and have partnered with Artsy and high profile galleries to launch genesis NFTs for well-known artists and creators. We’ve certified nearly 1000,000 artworks by 20,000 artists. We’re expanding our services to include an NFT marketplace and are getting ready for Series A funding.

About the role This is a great opportunity to join the fast moving space of web3. As our first customer service hire, you’ll be joining Verisart during an exciting period of growth as we gear up for our Series A. You will be working directly with creators, galleries and businesses helping them understand our product and the Web3 space. You’ll work closely with the Head of Community and a high-performing product team to ensure our users have the best experience possible. We’re looking for someone to grow with the company. 

This is a part-time position (15 - 20 hours a week)  Remote or office-based in London

-

Position Summary (Role):

As the first point of contact for clients and employees, the Technical Support Analyst plays a vital role supporting dss+ Learning & Development products and internal dss+ systems globally. The Technical Support Analyst ensures clients and employees receive consistent, high quality technical support and prompt, effective issue resolution.

Key Responsibilities:

• Triage issues as they are received in accordance with our service level agreements.
• Ensure incoming requests, issues, and resolutions are documented in the case management system.
• Troubleshoot, test, and resolve or escalate issues appropriately.
• Collaborate with Services leadership, IT, and other key business stakeholders to ensure resolution.
• Communicate case updates to clients and internal stakeholders in accordance with service level agreements.
• Participate in root cause analysis and ensure proper documentation of all outcomes.
• Monitor issues to ensure resolution in accordance with established service level agreements.
• Participate in development of help desk processes and methodologies.
• Follow all Technical Support related policies, procedures, and leading practices.
• Maintain current in-depth knowledge of dss+ L&D software products.

Education/Experience:

• Two-year technical or college degree minimum
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Previous client-facing technical support experience preferred
• Experience with LMS administration and elearning delivery preferred

Skills and Competencies:

• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written skills with the ability to communicate clearly and effectively with iniduals at all levels of an organization.
• Collaborative team player with strong initiative and follow-through.
• Ability exercise sound judgment, discretion, and timeliness in decision-making.
• Ability to demonstrate professionalism, business acumen, able to work well under pressure and within deadlines.
• Understanding of content delivery and practical application of deploying SCORM, AICC and/or xAPI content a plus.
• Ability to work with teams from around the globe.
• Strong command of the English language, bilingual or multilingual a plus.

Physical Requirements:

• Ability to sit/stand for up to 8 hours per day.
• Up to 8 hours of computer work/keyboarding per day.
• Reliable home internet minimum of 25 Mbps download speed 5 Mbps upload speed

Hello!

Thanks for checking out our job posting for the role of Bay Area Customer Success Associate at PerchPeek. You’ve already taken a tiny step towards being a part of our team - huzzah!

We know that taking your next career step is as exciting as it can be scary. So, with that in mind, we’ve tried to keep our description simple and bull***t free to help you decide if PerchPeek and this role are a good match for you. We’ve tried to avoid using too many clichés but sometimes they sum it nicely, so you’ll just have to wince and forgive us.

Who are PerchPeek?

Have you ever moved to another city or town, or even changed countries? Did you manage to do it worry and stress free (no eye rolling or swearing!)? Or if you haven’t ever relocated, how do you feel about the prospect of figuring it all out on your own? Finding a new home, sorting out shipping your stuff, organising utilities and bank accounts etc… The list of things to think about goes on and on. No matter where in the world you go, relocating is a crappy process that’s always time intensive and stressful. Perchpeek was conceived to change that.

PerchPeek’s aim is to guide people through every stage of their relocation. Our product is a delightful combination of content, tech, customer success & partnerships which work together to make moving simpler, faster, more secure and even enjoyable.

We’re at the forefront of changes to the workplace as knowledge workers have greater freedom to relocate than ever before. Over the past 12 months we’ve grown incredibly quickly, launching in 20+ countries, growing from 6 to 60+ people and raised both our Seed and Series A rounds from top US and European VC funds - Albion VC, Episode 1 and Stage 2 Capital. (Normal startup protocol would dictate that we put a rocket emoji in at this point, but we promised minimal cliches so... 🎈🎈).

Questions you might be thinking...

What role does the Customer Success Team play?

From the moment one of our movers decides to work with Perchpeek, to after they’ve settled into their new home, our Customer Success team are responsible for working with them to understand their relocation requirements and then supporting them on their journey.

What can this look like?

Everything from supporting their home search by recommending properties and scheduling viewings, to contract negotiations, to helping them get set up with a new bank account, shipping their possessions or helping their beloved dog join them in their new home. Plus everything else in between that you can imagine somebody needs to settle into a new home.

How do they provide this support and guidance?

We support customers through 3 main mechanisms:

• Sharing relevant content to their move i.e. what’s involved in shipping your household goods
• Directing them to trusted service providers and partners i.e. shipping providers
• Providing human support and guidance i.e. guidance on which shipping partners can best meet their needs

All of this is delivered by the PerchPeek app and it’s inbuilt chat functionality.

What's the core objective for this role?

Ensure relocators using the PerchPeek app have a stress-free relocation experience and settle into a new home without a hitch. This can be achieved by consistently executing on the customer experience to the highest standards.

Requirements

Key Attributes & Skills to Demonstrate

Upholding and demonstrating the PerchPeek values is crucial to creating the customer experience and team culture that will lead you to succeed for your customers.

• Customer Obsessed: Since it’s our number one value, we wanted to reiterate it here. This is especially important in this role because it’s crucial that you have the customer’s needs at the heart of your thoughts and actions every day.
• Organised & Efficient: Prioritise your time and your relocators effectively so that you achieve balance in the day and address key matters.
• Communication: This should be eloquent, concise and tailored to the specific relocator. You should reflect your understanding of the customer in how you interact and communicate with them. You should always aim for proactivity, but in times of reactivity respond quickly.
• Relentlessly Focused on Delivery: Things move quickly at PerchPeek, but even faster for our relocators so you should relish challenges and demonstrate a strong natural instinct to drive things to completion.
• Detail Oriented: Keep an eye on the details of a move and work with relocators to understand their needs and feedback and then translate this into accurate recommendations.
• Adaptable: Display comfort in ambiguous situations and be confident in working through unknowns and difficult situations with your relocators and by leveraging your Customer Success Manager. Be resilient in instances of failure to learn and apply it to the next relocator.

• Bay Area, CA Specific Knowledge: You have recent experience living in the Bay Area and possess extensive city & neighborhood knowledge and so would feel comfortable guiding movers on the ins and outs of living in this unique place.
• Highly autonomous and confident at thriving in a 100% remote environment. (We know it's not for everybody so please consider carefully if it's right for you)

Benefits

What are the PerchPerks?

• Salary - between $30-40k based on experience and location.
• 20 days Annual Leave + Public Holidays - so that when you’re working you’re charged up and bringing your all
• Work From Anywhere - Perchpeek is a remote first company that allows employees to work wherever they feel comfortable.
• Recharge days - take a day off to recharge, no questions asked.
• External mental health support access - because we can’t always all be on our A game and that’s ok.
• Socials and an annual reTREAT - time spent turning colleagues into friends (corny but we don’t care)
• Perch Merch - company branded goodies, and of course free stuffed Perchies (parrots) and parrot themed games
• If there’s something else you need support on, we’re open to discussions too

We’re Charlie, and we’re on a mission to equip thousands of startups and ambitious small businesses to deliberately craft their culture every day.

Charlie builds progressive HR solutions for startups and ambitious small businesses to successfully manage their teams and intentionally craft their culture.

We’re looking for a Customer Success Strategist to join our growing Customer team – and to lead the way in enabling our customers to get maximum value from Charlie, in order to improve overall customer health.

Come on and join us to make work better!

We have a career progression framework that includes Inidual Contributor (IC) and People Manager (PM) tracks. IC1 is a junior Customer Success Associate, IC4 is a Senior Customer Success Strategist, and IC levels 2 and 3 cover that middle area.

As a Customer Success Strategist, you’ll be responsible for:

• Identifying our highest-value customer segments, and creating winning strategies in order to drive desired customer behaviour
• Improving feature adoption and education, in order to maximise the value our customers get from Charlie
• Monitoring, reporting and acting on overall customer health
• Effectively collaborating across Product, Marketing and Customer functions, to ensure customer feedback is taken on board
• Understanding the behaviour behind our key metrics e.g. churn

Requirements

You must have:

• 3+ years in a Customer Success role
• Experience in a B2B, preferably Saas environment
• Strong analytical skills - you’re curious and data driven
• Experience implementing Customer Success processes
• Excellent communication and interpersonal skills, at all levels
• Self-awareness and humility – you know that honest feedback is how you grow, and you’re not afraid to ask for help

Let us know if you have: (all of these are desirable, but none are required)

• Experience or interest in the HR / culture space
• Experience in hiring or leading Customer Success teams
• Previously used Intercom, Hubspot or Heroku Dataclips

We will still consider applications even if you don't meet every single one of the above requirements, so don't be put off if you don't match them absolutely perfectly!

This is a permanent full-time role. We cannot offer visa sponsorship and you must be able to work in the UK.

How we're crafting ownership, belonging and structured flexibility:

• A team of 51 that genuinely enjoy spending time together, with regular in-person and remote events to foster connection
• 9 day fortnights; for the next 3 months we're trialling an adjusted work week, and 'deep-work Wednesdays' as our way of driving our effectiveness as a company, while improving both team performance and wellbeing
• Hybrid-first approach; we optimise for office and remote working to be valued equally, and to be equally valuable
• Live anywhere in the UK; we have 8 set days per year that we require the team to be together in our London office, but you have the flexibility to live anywhere in the UK
• 30 bookable "nomad working" days outside of the UK in any timezone each year
• No fixed working hours; you take ownership over how you get your work done
• An amazing office space in East London's pet-friendly Second Home, and membership access to their wider London, Lisbon and LA locations.
• Monthly “exploration days” when you can work on whatever across the company
• We have review cycles 3x a year using our transparent career progression framework, and dedicated personal development time

You can find out more about the way we work at Charlie by checking out our Handbook here

• A benchmarked salary from £55,500 to £61,500 based on your level within our progression framework
• Equity options after 3 months

Benefits

• A huge focus on mental health, including bookable “Personal days”
• Access to Spill, offering six 121 counselling sessions, and much more
• £30 monthly wellbeing budget
• Enhanced Equal Parental Leave policy
• £550 yearly learning budget
• £500 yearly flexible working budget
• 25 days annual leave + public holidays + Christmas break
• A sabbatical of up to one month paid at 50% of salary, for every 3.5 years worked at Charlie.

We are an equal opportunity employer and believe in the power of a erse, inclusive team.

We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.

Please let us know if you require anything which would enable your success throughout our interview process.

At Rally, our goal is to solve one of the most critical points in the e-commerce shopping experience - the checkout. Rally offers merchants a better, more profitable checkout solution that is being built to support the inevitable Web3 future of commerce. We are looking for a Software Engineer, Customer Success (SaaS) to join our team to provide an exceptional level of technical and customer support to our onboarding merchants. This inidual will be responsible for guiding new customers through onboarding onto the Rally product, including handling implementation, troubleshooting technical issues as they arise, and providing ongoing support to our customers post-onboarding. We are looking for an inidual who is passionate about the e-commerce space, has a strong technical background, and loves creating an outstanding customer experience.

This is an exciting and formative moment in Rally’s growth as a product and a company. If you are interested in building something new, want to work with emergent technology, and collaborate with kind, fun, and thoughtful people, we encourage you to apply.

Want to learn more about Rally and hear from our leadership? Check out our blog for more on the product, our philosophy around headless commerce, and our next steps in Web3. You can also read more about Rally on our About Us page. And, you can listen to Jordan Gal, our CEO, talking about Rally on his podcast here. Want to experience the Rally checkout live? You can see it in action on our demo store. 

This role will 

• Be hands-on with customers, owning the technical onboarding from the first onboarding call to full product implementation.
• Serve as the primary point of contact for all new customers.
• Troubleshoot and advise on technical and non-technical issues as they arise, working with Product and Engineering on potential solutions. 
• Go above and beyond to genuinely solve the merchant’s issue. 
• Act with empathy and understanding, providing a best-in-class customer experience. 
• Work cross-functionally with Sales, Engineering, and Product to create a seamless experience for the customer.  
• Create and maintain a strong feedback loop between different departments, communicating issues as they arise and consolidating these issues into themes to inform future product decisions. 
• Create and document a repeatable onboarding process, modifying it over time to optimize the experience for both the merchant and the team. 
• Document learnings and technical details in the form of technical documentation for future usage by the Support team. 

You bring 

• A background in development, either in-house or through solo projects 
• 3+ years of experience in a technical support role, with a strong emphasis on technical implementation and troubleshooting 
• The ability to identify user error versus a bug and send clear and informative feedback to the Product and Engineering team 
• Deep knowledge of web services and APIs 
• Experience writing and editing technical documentation 
• The ability to communicate clearly and empathetically in both written and verbal forms 
• Stong organizational skills 
• An understanding of the e-commerce space and strategic SaaS product onboarding 
• Interest in blockchain technology, Web3, and cryptocurrency 
• Comfort in the relative chaos of working at an early-stage startup 

This is a full-time, fully remote role. 

Who We Are 

We #rallytogether in all things. We are a small team; you won’t hear “that’s not my job.” We value accountability, creativity, and fostering an inclusive and transformative experience for ourselves and our community of merchants. We are looking for those who are guided by a growth mindset and have the ability to think beyond the typical playbook. We care about the success of our customers and our company. We are willing to do the work, have the hard conversations, and take ownership in the service of delivering value to the customer. We do not believe in the allowance of brilliant jerks and are always working towards creating high psychological safety. If you are excited about our mission of empowering e-commerce merchants and building out the headless ecosystem, we’d love to have you apply even if you feel unsure that you meet every requirement in this posting. 

Benefits & Perks 

• We are a small team; your work will have a big impact 
• Meaningful equity and competitive pay 
• Comprehensive, employer-paid health benefits 
• Stipends for work-from-home setup 
• Learning and development resources 
• Flexible work schedule, with an open vacation policy 
• A kind, thoughtful, and enthusiastic team 

Rally is an equal opportunity employer that values ersity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law.

🚀 Want to join a team of A-players in an exciting, high-growth, entrepreneurial environment?

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market is hungry and has responded aggressively to our new direction, so we’re doubling down and taking the gloves off.

Customer Success Associate (CSA): The CSA is the keeper of the customer at LeadSimple. They know the ins and outs of the product and are excellent communicators. They turn problems into opportunities and leave customers feeling satisfied that they got the best possible outcome in any situation.

Expectations for your first 90 days:

• Track & surface common customer requests & feedback
• Communicate crisply
• Maintain a high degree of of customer satisfaction
• Demonstrate ability to embrace new technology
• Learn quickly
• Be proactive

A day in the life of…

• Track customer requests and effectively communicate the details to our internal teams
• Manage performance metrics for response times within standard
• Resolve customer issues efficiently and communicate in a clear and concise manner
• Demonstrate clear knowledge of our product to clients
• Continuously update educational resources documentation
• Recommend service and product enhancement by providing actionable insights 
• Collaborate and provide value in team meetings
• Develop skills necessary to manage a high volume of client implementation projects
• Consult with and build custom software solutions for our clients

**

• Monthly Friday Free Day
• Company Holidays
• Paid Time Off (in addition to the above)
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• Fun and relaxed work environment with smart, caring people
• Location independence
• Mission driven company and values-based culture

Please only apply if you:

• Embrace new technology 
• Learn fast and aggressively seek out new knowledge
• Have a deep commitment to customer satisfaction
• Communicate crisply in English
• Proactively seek solutions
• Own the outcome
• Bring an optimistic “can do” attitude
• Seek out feedback for self-improvement
• Supply your own internet and smart phone
• Have B2B SaaS experience (preferred)

• Support customers via tickets in Zendesk, utilizing FullStory, occasionally hosting Zoom meetings for more in-depth troubleshooting, and participate in customer meetings.

• Use all essential customer resolution tools across all service groups to facilitate rapid resolution of customer concerns. 

• Will be responsible for communication and prioritization of support escalations requiring product and engineering resources.

• Work with the QA and testing teams to ensure proper communication and prioritization of software and technical issues within the customer success team. 

• Craft detailed and accurate Jira tickets while also providing additional technical information to existing Jira tickets for efficient handoffs to the engineering team. 

• You’ll begin to debug and determine where in the code the problem possibly lies. 

• Partner with the engineering and product team to prioritize bug fixes and build new features. 

• Research and develop solutions to customer issues and assist others in problem-solving with his/her specialty knowledge.

• Act as a liaison and coordinate internal efforts to obtain issue resolution for reported escalated issues that significantly impact the business relationship or affect our customers' productivity.

• Work as the customer's voice in product and engineering meetings, planning regarding JIRA and enhancement prioritization.

• Ensure customer escalations are resolved within agreed-upon timelines, process change ideas are implemented, and influence others towards action and change.

• An aptitude for complex technical problem solving and are innately curious. Bug fixes and data analysis brings you joy!

• Drive to improve broken and inefficient processes.

• Strong coding experience - proficient in Python. 

• Experience in supporting and testing native iOS mobile applications. 

• Good written and verbal communication skills. 

• You can translate technical concepts to peers, management, leadership, and customers.

• Self-motivation and are autonomous. The role will require someone to take the initiative when working with our customers, support team, and the engineering team.

• Strong interpersonal skills, and are an active listener. You demonstrate empathy while working with our customers.

• Ability to thrive in ambiguous situations and are comfortable building out new processes in real-time.

• Great attention to detail and organization skills. Must be willing to juggle many things at once and prioritize effectively.

• Experience working directly with customers and the willingness to do what is right for customers, the company, and team members in all circumstances - strong customer focus.

• 3-5 years of experience as a support engineer or in a QA type role. Energy, passion, and enthusiasm for healthcare technology.

Who is KORE Software?

KORE is the global leader in sports and entertainment business management solutions. Comprised of KORE Software and KPI (KORE Planning and Insights), KORE provides leading B2B SaaS software to more than 500 sports properties and large corporate brands worldwide, providing practical tools, services, and insights that drive ticket sales, digital marketing, corporate sponsorships, activation management, premium hospitality and more.

Our Values:

We operate with transparency. We communicate and act with resolute honesty, integrity, and respect.

We are accountable. We take ownership in the quality of our work and can be counted on to deliver.

We commit to our customer. In all that we do, our customer is our priority. We are fanatical about serving both our internal and external customers.

We embrace change. We are unafraid of questioning assumptions and believe that growth and innovation flourish when challenging the status quo.

Title: Customer and Technical Support Specialist

What You'll Do:

• Own the customer experience by providing prompt, courteous responses to support tickets in keeping with our Service Level Agreements (SLAs)
• Collect and record details of issues impacting clients using our products
• Develop, demonstrate, and maintain technical skills to troubleshoot and create test scenarios to investigate issues based on customer product use
• Develop and maintain expert product knowledge for the KORE ProSports product suite
• Investigate data related discrepancies, escalating complex issues to Product/Development teams as needed
• Collaborate with Development and Success staff to provide regular client facing updates up until the point of resolution
• Assist with documentation and knowledge base development for both internal (Support, Success) and external (customer) use
• Ability to work off-hours and weekends as needed
• Other duties as assigned

Who You Are:

• Excellent written and verbal communication skills
• Empathetic, compassionate, resourceful, and conscientious
• Organized, professional, and adaptable
• Proven analytical, technical problem-solving skills, with keen attention to detail and a relentless drive to gather more information
• The ability to evaluate, troubleshoot and follow-up on customer issues, replicating and documenting issues for further escalation
• Comfortable in a fast-paced environment, able to navigate ambiguity to drive solutions
• Ability to work with large amount of information and prioritize tasks
• Willing to seek and share knowledge
• A passion for software and technology

Requirements:

• Experience in a SaaS Technical Support role
• Previous experience using or administering help desk or CRM software
• Experience working in JIRA or another software engineering workflow application
• An intermediate understanding of APIs, integrations, browser-based applications, and their underlying principles
• Microsoft Dynamics CRM Administrator or Deployment certification preferred
• Salesforce CRM Administrator preferred
• An interest in a career path in Customer Support / Technology

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Fastly is looking for passionate support professionals to continue our high standard of support, as well as scale and improve our support systems as we grow. Fastly’s goal of providing a fast and secure internet is rooted in great support. It's a core value, and something that crafts our culture. 

You should be an expert in written voice, embrace details, and have the technical curiosity and experience necessary to understand Fastly’s products and customers. You’ll be working with our numerous teams including: Marketing, Law, Sales, Security, and Engineering teams on behalf of our customer base.  So, a passion for customer advocacy is essential. 

The Associate CSE Role is responsible for following the processes set up to keep Fastly in line with legal requirements in regards to inbound claims about our customers. This includes -but is not limited to- DMCA, phishing, and child endangerment. An Assoc CSE is also responsible for working with the Law Team when it comes to handling edge cases that are not covered in our standard process documentation. 

While working with our Support Engineering team, the Associate CSE will be responsible for enabling new products and features for customers, answering general questions, triaging issues, and creating/updating process documentation.

What You'll Do

• Effectively triage and prioritize incoming abuse and acceptable use policy violations and apply the appropriate procedures for resolution
• Handle and implement Customer Enablements, Customer Account Set ups, and Customer Domain Delegation 
• Configure Fastly Customer user configuration settings
• Familiarity with Slack Administration requirements
• Assist with cases of abusive accounts, DMCA/GDPR reports, and related customer issues, and decrease resolutions times for cases
• Address customer cases, questions, and escalations in a timely and professional manner
• Communicate internal and customer needs and requirements with the security, legal, and engineering teams as well as the product and sales teams
• Contribute to our documentation for reporting cases and for mitigating cases
• Contribute to the processes and policies that scale our support organization as we grow
• Create macros and documentation, driving best practices, and suggesting process improvements 
• Participate in ongoing training and education to continue to grow in this role

What We're Looking For

• Minimum of 1-2 years experience in a Technical Customer Support role
• Familiarity with technical debugging processes, coding languages, and/or network routing 
• Familiarity with ticketing system (Zendesk, JIRA) and documentation tools (Confluence, Google Drive)
• Results driven and detail-oriented; ability to follow compliance processes
• Strong written communication skills
• Strong problem solving and analytical skills

In accordance with applicable law, Fastly’s minimum hourly rate for this role if hired in Colorado is $30.77. Additionally, this role is eligible to participate in Fastly's equity plan. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations. Note that this role is available to candidates outside of Colorado and different minimum compensation may apply.

Fastly is proud to deliver a strong total rewards program to our employees. This role is eligible to participate in the following benefits:

• Health benefits (medical, dental, and vision)
• Medical: Cigna or Kaiser available
• Retirement benefits and employer match
• Life Insurance (Basic and Voluntary Life)
• Short & Long Term Disability with a buy-up LTD option
• Voluntary Accident & Critical Illness benefits
• Flex Spending Accounts & Mass Transit benefits
• Open Vacation Policy
• Sick Time
• Generous leave benefits (medical, maternity, paternity, and personal)
• Paid wellness days
• Employee Assistance Program
• Learning & reimbursement program stipend
• Mobile and internet allowance
• Wellness stipend
• Pet insurance

Fastly reserves the right to amend or modify for any reasons in accordance with applicable law.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.

• We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).

• We value ersity. Growing and maintaining our inclusive and erse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply!

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.  

Employment decisions at Fastly are based on business needs, job requirements and inidual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.

Looking to join a high growth startup company providing a leading technology platform to autonomous practitioners leading to an ever growing base of satisfied clients? We're looking for a technically proficient, enthusiastic and driven inidual to help train and provide support for our practitioners learning to use our proprietary platform for meeting with patients.  Yes, we offer competitive salaries! But even better – it's our caring culture that defines who we are and why you'll want to become part of our team..  Klarity Health currently operates in 25 US states and is growing into new territories and locations every day. 

About Klarity Health

Established in 2019, our commitment is to provide practitioners with the latest technology and processes for establishing and maintaining treatment plans for patients. Our nationwide suite of services includes ADHD treatment, as well as Anxiety, Depression, & Insomnia.  We're currently operational in 25 US states and are expanding rapidly each month into new markets and locations.  Maxim Healthcare Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

What you will be doing: 

The technical support and onboarding specialist is responsible for handling the training and onboarding of new practitioners to the platform, including providing technical support, and managing the overall experience of our practitioners learning to use the software to see patients. You'll help represent and protect the brand, ensuring each new practitioner connection is professional and accurate. You will provide excellent customer service through active listening and aim to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.

Under the general direction of the Customer Service Manager, you'll help develop a full LMS to help with process improvement for onboarding practitioners, including hosting Zoom sessions to help answer their questions, and ensure their onboarding goes smoothly. You'll also facilitate business process changes that enhance practitioner onboarding and readiness activities. Responsibilities include change initiative impact assessment, process documentation and improvement, Business Practice Manual (BPM) changes and testing, and practitioner assistance as needed.

Location of Work:

This position is a fully remote work-from-home position and you will complete the required training period virtually from your home office.

Required Experience, Skills & Competencies:

• Prior customer service experience providing customer issue resolution
• Excellent written and spoken English language communication skills
• Minimum typing speed of 50 WPM with excellent spelling and grammar
• Passionate about customer service and being an advocate for our practitioners
• Strong analytical, problem-solving, and troubleshooting skills
• An effective team player who can also work independently
• Comfortable working in a fast-paced environment and able to adapt to change efficiently
• Proven ability to deal with problems and solve them effectively
• Professional virtual meeting demeanor
• Research and identify solutions to software issues
• Diagnose and troubleshoot technical issues, including account setup and practitioner configuration
• Strong verbal and written communication and documentation skills required, with a demonstrated attention to detail and process improvement.
• Ask practitioners targeted questions to quickly understand the root of the problem
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to practitioners
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with practitioners.
• Must be self-starting and willing and able to work independently in a dynamic corporate organization under pressure of tight deadlines and aggressive expectations.
• Must be able to work effectively in a team environment as facilitator and team member.
• Meets and maintains HIPAA regulations in regards to Protected Health Information
• Proactively assists practitioners through the onboarding process by engaging and supporting their progress
• Tracks and monitors all pre-assignment, and contract specific requirements to ensure compliance prior to activating newly hired caregivers
• Responsible for data entry, validation of data and data integrity for all credentialing requirements for practitioners
• Adapts to and incorporates the latest technology into daily processes to achieve maximum efficiency.

Desired Skills and Experience:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to communicate effectively while conducting virtual training sessions. 

Amount of Experience:

• Equivalent years of education and training, plus two (2) or more years related experience.

Type of Experience

• Customer service, business process analysis and/or procedure development experience.
• Knowledge of EHR or similar SAAS model software.
• Previous experience onboarding and/or providing technical

Minimum Requirements:

• High school diploma or equivalent degree required
• Bachelor's Degree preferred but not required.
• Proficiency with computers, including Google Suite
• Excellent verbal and written communication skills
• Ability to work independently and multitask effectively while maintaining attention to detail

Benefits

At Klarity Health, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

• Competitive pay & weekly paychecks
• Health, dental, vision, and life insurance
• Awards and recognition programs

Medical Records – Call Center

• Job Locations: US-Remote
• Requisition ID: 2022-25486
• # of Openings: 3
• Category: Medical Records

Overview

This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized iniduals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Position Highlights

• Monday – Friday 8:00 AM – 4:30 PM
• Location: Remote
• Receive full benefits including medical, dental, vision, 401K, tuition reimbursement
• Paid time off (including major holidays)
• Virtual and in-person training

Responsibilities

• Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
• Date stamps all requests and highlights pertinent data to facilitate processing.
• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
• Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.
• Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
• Maintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility.
• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests.
• Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information.
• Ability to maintain regular attendance and punctuality as scheduled. Notifies Manager, Operations and/or Supervisor if unable to adhere to daily schedule.
• Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods. Records all accurate work hours in the Company’s designated time keeping system daily and adheres to the Company’s overtime policy and procedures for requesting time off or change in schedule.
• Works within scope of position and direction; willingly accepts assignments and is available to take on additional member facilities and assist with ROI backlogs.
• Performs responsibilities in accordance with the Company’s and member facilities policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches.
• Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal. Will not remove medical records information from member site unless written authorization is provided by the facility’s HIM Director, Company Manager and/or Supervisor and Vice President of Operations.
• Attends and participates in required educational training sessions and staff meetings as scheduled and assigned.
• Ability to adapt to change and respond to difficult and challenging situations in a professional manner.
• Accepts new assignments willingly to meet business needs.
• Communicates with Manager on an on-going basis, providing information and data as requested including member’s changing needs and requests.
• Promptly reports to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived.
• Informs Manager of site or work difficulties, special project requests from facility, and fluctuating volume in daily workload.
• Ability to accurately and efficiently utilize a computer for data input, retrieval of data and all other tasks associated with release of information services and time reporting.
• Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals.
• Ability to recognize emergency situations within context of job duties and communicate potential issues to Supervisor and/or Manager, Operations.
• Maintains knowledge of safety procedures to ensuring a safe work environment and reports safety concerns to Supervisor and/or Manager, Operations
• Maintains a current and valid driver’s license and insures personal automobile insurance is in force and will be maintained, in at least the amounts required by state law, on any automobile or transportation that is use in connection with Company duties.
• Checks the Company’s and other assigned email and communication systems such as REP Online and member assigned email on a daily basis. Utilizes assigned tools within established guidelines. Performs other tasks as assigned including but not limited to working at facilities within 50 miles of principal site as business needs arise.
• Adheres to the Company’s Code of Conduct and business standards.

Qualifications

• A High School Diploma or GED is required.
• Must be able to communicate effectively in the English language.
• Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.
• Proven customer service experience and/or training.
• Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel
• Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
• Ability to read and comprehend simple, healthcare terminology
• Effective verbal and written communication skills.
• Effective organizational skills a must
• Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.

*Except for states where legally prohibited to enforce mandates.

Customer Operations Associate

REMOTE

Full time

Description

Boclips is an education technology startup from London. We are organising the world’s videos and podcasts for education. Using AI, we analyse and curate digital media to global curricula, making it relevant and specific to a student’s learning journey. We partner with the world’s most-trusted creators from Ted Talks to Crash Course, from the Economist to Professor Dave Explains to bring real-world context into learning.

About this Role

This role is about exceptional delivery to our customers across North America. Our customers are digital-first learning platforms, education publishers and higher education institutions. Our offering includes services like 3rd party captioning, transcripts and video editing which is managed post-sale. This is where you come in!

You’ll work closely with our Account Management team in the US to ensure our customers receive their orders including all the necessary edits and other bits and bobs in a timely fashion. Here’s what you’ll do in more detail:

• Review incoming video requests and ensure requests have the licensing rights for the customer’s region/purposes.
• Fulfil incoming on-platform video requests by sending video files to customer in a timely manner.
• If/when requested, sends video files to our captioning/transcript vendor.
• Collaborate with video editing team to ensure the customer editing requests are fulfilled.
• Manage large-scale delivery of video requests and associated metadata for scope & sequences on spreadsheets.
• Review support tickets daily, communicate back to our customers and/or the account rep, and close within agreed upon timeframe.
• Fix any technical issues with videos in platform, or collaborate with engineering team to resolve escalated issues.

Requirements

About You

• You have some experience supporting service delivery or operations in a digital setting, preferably video operations.
• Your attention to detail is second to none, you have worked with data, files, spreadsheets where accuracy is paramount.
• You are reasonably technical, meaning you can e into the backend of a video platform and understand the processes supporting it. You may be able to code a little, nice but not essential.
• You are able to effectively manage your time, fulfil requests within communicated deadlines, and prioritize tasks based on urgency and value to the company.
• Process mapping is right up your alley.
• You like to figure out ways to improve things and make them more efficient.
• You like to bring the right people into collaborate, you are open-minded, kind even when you disagree and have the drive to deliver an exceptional service to customers.

Benefits

• Base salary $60,000-$70,000
• Remote role based preferably in Eastern Timezone or willing to work Eastern Timezone.
• Annual bonus scheme
• 30 days PTO (+ 9 public holidays)
• Fully-flexible working options
• Medical, dental, vision, 401K, life insurance
• Enhanced parental leave (16 weeks fully-paid)
• Professional development budget
• Home office set-up budget
• Global offsites in Europe or US once a year. Lisbon in 2022!

Customer Operations Analyst (EMEA)

at MoonPay (View all jobs)

Fully Remote (Worldwide)

MoonPay builds payments infrastructure for cryptocurrencies. Our on- and off-ramp suite of products provides a seamless experience for converting between fiat and crypto using all major payment methods in over 160 countries. Our mission is to make cryptocurrencies accessible to over a billion people by 2030!

We are trusted by 250+ leading wallets, websites, and applications. Some of the biggest crypto brands in the world, including Bitcoin.com, Dapper Labs, OpenSea, Argent, ZenGo, Trust Wallet and Spot, rely on our technology. Through these partnerships alone, our products are used by over 5 million users worldwide.

One of the great things about working at MoonPay is that we are remote first. Our global team spans 25+ countries, and we pride ourselves on having a connected and inclusive culture that empowers people to do their best work. We give our team autonomy to move fast, innovate and take responsibility. Join us in our mission to build a better financial world!

We are very proud of our values and expect all those who join us to help us proactively drive and improve our culture, aligned to these values.

• B – Be Humble
• L – Lead with Empathy
• O – Own It
• C – Communicate Clearly
• K – Kaizen

The Customer Operations team

We provide world class service to our customers and pride ourselves in supporting them through their journey with MoonPay, whether it could be a question around getting set up to more detail of the pricing and product. Whatever the question, we are here to help!

What you’ll do

• Communicate with MoonPay customers through a variety of channels
• Provide knowledgeable and informative answers to questions about product, pricing and availability
• Work closely with internal departments and partners to satisfy the customer’s needs
• Prioritise customers’ requests based on time-sensitive needs
• Conduct customer due diligence checks which can include card verification, KYC and transaction monitoring
• Understand and share our customers’ feedback and feature requests to the relevant internal teams
• Share knowledge and provide support to other customer success team members where possible

You should apply if

• Fluency in English both written and spoken
• Fantastic verbal and writing skills, with an emphasis on clarity
• Experience with providing world-class customer support via email, chat, and social media channels
• Strong attention to detail and highly organized
• Ability to work fast, multi-task, and think on your feet in high-pressure and fast-paced situations
• Be empathetic and understanding, go above and beyond to solve customer problems
• Tech savvy, comfortable learning new tools and platforms
• Ability to communicate and build relationships with co-workers, business partners, and customers
• Interest in digital assets and blockchain technologies

Nice to have

• Experience with Zendesk or other CS management tool is a plus
• Experience in a startup environment is a plus
• An ability to generate ideas for scalable CS solutions
• Business-fluency in a language other than English
• Adaptability to an ever-changing environment and the capability to articulate thorough analysis to stakeholders
• An understanding of how data can be utilized for machine learning systems

Research has shown that women are less likely than men to apply for this role if they do not have solid experience in 100% of these areas. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learnt, ersity cannot.

We promote a erse and inclusive culture at MoonPay.

Logistics

Unfortunately, we are unable to offer visas of any kind at this time!

Our interview process takes place on Google Hangouts and tends to consist of the following stages:

• Recruiter call (20-30 minutes)
• Initial screen (45 minutes)
• Final interview (1 hour)

Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance

Benefits

• Stock options
• Unlimited holidays
• Home office equipment allowance of $600 USD (or local equivalent)
• Working in a disruptive and fast-growing industry where the possibilities are endless
• Fully remote: your life, your way of working
• Freedom, autonomy and responsibility

As a 1099 contractor, you write your own schedule (set your own hours)! Take control of your work by leaving the 9 to 5 & join the gig economy!

You'll be providing customer service. At Omni we have many contracts you can choose from.

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Live Chat Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

Key responsibilities

• Effectively handles inquiries and requests from corporate and professional traders via live chat
• Continuously upgrade skill sets
• Lead by example to demonstrate full ownership of outstanding customer service
• Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
• Cross-team interactions

• Experience in live chat support
• You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
• Experience and a deep interest in working with Finance, Mathematics or Statistics
• Good understanding of trading and derivatives markets
• Strong analytical ability
• Experience in customer relations, ability to handle requests and inquiries is essential
• Excellent communication skills in English
• Passionate about cryptocurrency and blockchain world
• Detail-oriented
• Security and privacy focus

About Panorama Education

Panorama is a fast-growing national technology company focused on radically improving education. More than 1,500 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support.

School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development.

About the role

About Panorama:

Panoramians can choose to work fully remote anywhere within the Continental United States, in-person from our Boston/San Francisco offices, or a hybrid option.

About the Role:

Panorama Education is rapidly growing, and with that growth comes increasingly complex information and data requirements. As the first Information Technology team member on the West Coast, you will be responsible for supporting Panorama Education’s Technology Devices and Software, and you will also work with our outsourced IT partner. Reporting to the IT Manager, you will work closely to support technology for all staff.

We are a friendly, hard-working team that takes pride in helping our colleagues be as effective as possible. Our ideal candidate approaches their work with positive energy and a collaborative mindset. They will go above and beyond to make sure our team members feel supported in the office, virtually at home, and will jump in to help other Operations team members whenever needed. This person is proactive, works efficiently and effectively, is able to make decisions independently, and excels at improving processes and workflows. As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Panorama teams and be a valued team member of a mission-driven technology company at an exciting time in its history. 

This role will provide West Coast support - 9 am-6 pm PST.

Key Responsibilities:

• Work closely in a small team to support all team members with their technology issues remotely
• Support cloud-based platforms such as GSuite, Zoom, LastPass, Slack, Meraki, Cloudlock, O365, and more
• Provide first-line technical support for employees, both remote and onsite
• Prioritize, address, and resolve employee support tickets & slack messages through completion
• Setup, configure, diagnose and repair team members' devices, not limited to MacOS laptops, Conference Room A/V, Printers, and Computer Accessories from home.
• Develop and update training materials and lead technology training sessions for new employees, as well as ongoing training sessions and documentation for existing employees
• Scale IT onboarding and offboarding processes
• Lead internal assessments, implementations, tech checks & deployments (software, hardware, audio/video, etc.)
• Actively contributes to our internal knowledge base to meet department goals and provide continued training/support for teachers & staff
• Supports technology for departmental and company meetings as needed

What We’re Looking For:

• Bachelor’s degree in Computer Science or related technology field, or equivalent work experience
• Minimum of 3-4 years experience supporting IT services and contributing to technology-driven business processes
• Experience working with MacOS, cloud-based technologies & services (GSuite, Slack, O365, VoIP, Zoom, JIRA, Freshservice, etc
• Experience troubleshooting and supporting office equipment such as printers, conference rooms, etc. 
• Basic knowledge of troubleshooting standards, hardware replacement, office, and conference A/V equipment
• Self-motivated; driven, cares about the quality, presentation, and delivery of the work
• Ability to make decisions, shift priorities and manage time to meet changing and evolving needs
• Flexible, dependable, and consistent; proactively follows up and provides updates
• Strong problem-solving skills and ability to adapt & develop new technical skills as technology changes
• Ability to collaborate effectively with teammates cross-functionally, and jump in to support as needed
• Ability to store minimal inventory of hardware in local workplace as staff replacements are needed

Bonus Points:

• Experience in a high-growth tech company or edtech
• Experience supporting geographically dispersed team members in remote environments

#BI-Remote

Panorama excitedly hosts two in-person "all team meetings" a year. All Panoramians attend and travel/hotels are provided. (Paused due to Covid)

Panorama Education is dedicated to building a erse and inclusive company because we serve students, educators and families from tremendously erse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that ersity. In addition, we have found (and we believe the research) that erse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Panorama also has a policy on maintaining a drug-free workplace.

#LI-Remote

Technology

Our engineers are changing history way beyond git rebase -i. The engineering team is involved in every step of the product cycle, working closely with Panorama’s many other teams and our users to brainstorm and build solutions to education’s toughest problems. Sure, we already have strong technical chops, but we constantly challenge ourselves to learn and grow. From lunchtime guest talks, to book clubs, hackathons, and open-source projects (both in the office and outside it), we try to improve ourselves as we help schools around the world do the same.

About Panorama Education

Panorama is a fast-growing national technology company focused on radically improving education. More than 1,500 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support.

School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development.

About the role

About Panorama:

Panoramians can choose to work fully remote anywhere within the Continental United States, in-person from our Boston/San Francisco offices, or a hybrid option.

Panorama’s Program:

During this full-time 6 month paid Internship Co-Op, you will gain hands-on experience, mentorship and training with a national EdTech company. You’ll have the opportunity to learn cutting edge educational software, gain direct experience with customers, and set the foundation for additional internship work. If you enjoy large complex technical projects, are invigorated by fast-paced situations, and data platforms are your thing, continue reading… 

About the Role:

Panorama’s Technical Support team provides platform support to all Panorama users. We connect educators, students, families, staff and community members to valuable resources and provide fast, accurate answers to their questions about our product. We are seeking a Technical Support Representative to help provide technical support and guidance to the thousands of users who are on our platform every day. 

Responsibilities:

• Resolve user survey and platform access questions and requests that are received via email, phone, and chat in a timely manner; this requires expertly navigating our product and sleuthing for client details to ensure responses include proper context.
• Serve as the first contact for our clients using our self-service platform to answer questions about the platform and troubleshoot challenges.
• Be motivated to hit our target response times (every conversation started within two hours of a request) and other performance metrics.
• Partner with Technical Support colleagues to identify and escalate mid- and high- complexity questions and requests.

Our Ideal Candidate Has:

• Availability to work 40 hours per week
• A 6 month commitment for this internship - June through December 2022
• Currently pursuing a Bachelor’s or Master's degree (majoring in Business, Economics, Marketing, Sales, Communications, Social Impact, Entrepreneurship or another related field)
• Mac and PC-based applications experience, with an emphasis on Google Suite, Microsoft Office and Salesforce. 
• Strong communication, interpersonal skills and problem solving capabilities

Panorama excitedly hosts two in-person "all team meetings" a year. All Panoramians attend and travel/hotels are provided. (Paused due to Covid)

Panorama Education is dedicated to building a erse and inclusive company because we serve students, educators and families from tremendously erse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that ersity. In addition, we have found (and we believe the research) that erse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Panorama also has a policy on maintaining a drug-free workplace.

#LI-Remote

Technology

Our engineers are changing history way beyond git rebase -i. The engineering team is involved in every step of the product cycle, working closely with Panorama’s many other teams and our users to brainstorm and build solutions to education’s toughest problems. Sure, we already have strong technical chops, but we constantly challenge ourselves to learn and grow. From lunchtime guest talks, to book clubs, hackathons, and open-source projects (both in the office and outside it), we try to improve ourselves as we help schools around the world do the same.

Apply Now

Wikimedia Foundation is hiring a remote Senior Customer Success Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Wikimedia Foundation - The non-profit that operates Wikipedia.

CB Insights is hiring a remote Customer Support Associate. This is a full-time position that can be done remotely anywhere in the United States.

CB Insights - We build software that predicts technology trends.

Uniswap is looking to hire a Customer Experience Associate to join their team. This is a full-time position that is remote or can be based in New York NY.

Defiants is a non-profit community accelerator and aggregator connecting DeFi startups and their supporters.

We are a team of experienced community managers with a large portfolio of unique skills that empower blockchain startups to live up to their full potential. We build reputations that resonate with the vision of the project, and resilient communities that will watch that vision come to life.

More information can be found on our website.

We are looking for moderators to join our team as soon as possible.

Tasks:

• Monitoring and moderating user-generated content
• Keeping up to date with the projects’ development
• Performing feedback with teams
• Mitigating escalations (eg; FUD, complains)
• Engaging with community

Skills:

• Proven track record in building crypto communities
• Minimum of 1-3 years of professional PR or media experience;
• Communicative English (C1 level is a bonus)
• Familiarity with online platforms such as Telegram, Twitter, Facebook, Medium, Instagram, LinkedIn, YouTube etc
• Strong crypto knowledge; IDOs, liquidity mining, NFTs, DAO
• Interpersonal skills
• Ability to work in a team
• Helpful and patient disposition
• Proactivity and self sufficiency
• Access to a laptop
• Ability to thrive in a rapidly changing environment
• Stress resistance

• Supporting members via email & phone

• Investigating & addressing Terms of Service violations

• Escalating safety-related matters to law enforcement 

• Reviewing user-generated content including photo uploads, text, and video

• Compiling & processing cash rewards redeemed by video content creators

• Analyzing purchase & virtual gift activity

• Assisting with other duties / projects as assigned

• Private home-based workspace, high-speed Internet, and availability to focus on assigned tasks during set work hours

• Ability to regularly work scheduled weekend days & holidays

• Customer Service experience (in a remote / metrics-driven role preferred)

• Computer/smartphone/social media savvy; working knowledge of iOS, Android, Mac/PC, MS Office, Google Workspace

• Excellent written & verbal communication skills

• Ability to follow documented processes & procedures, and quickly adjust when coached

• High School Diploma or GED equivalent (College degree preferred)

• Competitive salary, comprehensive health insurance, 401(k) match

• Generous paid time off

• Optional overtime opportunities

• Paid training

• This position is fully remote - You save on the commute!

About Us

Reify Health is paving the way to faster, predictable, and more accessible clinical trials. Through its business entities, StudyTeam and Care Access, the company provides best-in-class trial optimization software and transformative clinical trial infrastructure that delivers research directly to more healthcare providers, communities, and patients wherever they are. Through partnerships with top biopharma companies, thousands of research clinics worldwide, and leading healthcare & community organizations, Reify Health is helping bring new medicines to patients faster, one trial at a time.

• Develop and execute a strategy for scaling the use of our cloud-based, enterprise software product with key sponsor customers.
• Work with direct reports to ensure every trial run by your sponsor customers is implemented in a timely manner, each program is executed effectively, and success metrics are monitored to drive optimal user adoption and engagement. 
• Facilitate the global expansion of our product with your sponsor customers.
• Cultivate a network of champions within the sponsor organization who are passionate about the value our product brings to their work.
• Support organizational goals to grow and scale customer success models across the 30 largest pharmaceutical companies.
• Identify and illustrate novel value propositions of our product you observe on the trials you oversee. 
• Collaborate with our Product and Design leaders to translate customer feedback into product features that delight our users and create unique value for our customers.
• Expand our Customer Success Team to support our sponsor customers as we grow our adoption.
• Attract the best talent, bring them onboard, and develop each member to deliver on our strategy and their professional growth.

• Minimum 7 years of work experience that directly supports your success in this role
• Prior experience in a senior customer-facing leadership position at a fast-growth enterprise software company
• Proven ability to navigate and grow high-level, Enterprise-level client relationships, while providing solution-based results 
• A passion for improving healthcare and an informed desire to grow and scale within a startup 
• Experience within a healthtech or SaaS organization 
• Proven ability to manage a team within a small, high growth organization
• Proven adaptability and grit -- you thrive in providing structure to ambiguity and find no job too big or small
• Prior experience in clinical research and/or clinical trials or experience navigating large biopharma and/or CRO relationships is preferred.
• Highly organized, strong communication skills and proficiency at juggling concurrent implementations, program expectations and priorities.
• Proven experience at ensuring customers succeed in utilizing and deriving value from a product
• Creative problem solver with experience demonstrating value of new and innovative approaches to clinical teams

We value ersity and believe the unique contributions each of us brings drives our success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We are unable to sponsor work visas at this time.

For a detailed overview of Reify Health's privacy policy, please visit www.reifyhealth.com/privacy-policy.

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit organization on a mission to provide a free, world-class education to anyone, anywhere. We already reach millions of students every month and are growing rapidly, and right now we’re hard at work helping learners address any unfinished learning that the COVID-19 pandemic may have caused. We also know that not all communities have been impacted equally by this pandemic, which makes our work focusing on providing equitable solutions to historically under-resourced communities even more important.

WE ARE DRIVEN BY OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life and so do we. We are fun, erse, quirky people that come from a variety of backgrounds. Our team includes people from academia and from high tech companies and tiny startups. We hire great people from erse backgrounds and experiences, not just because it’s the right thing to do, but because it makes our company stronger. Valuing ersity, equity and inclusion is necessary for us to actualize our mission and truly impact the communities we serve. We believe that the best way to provide impactful education is to create a erse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences. We’re a hardworking team that’s passionate about helping learners and teachers around the globe! We strive to be world class in investing in our people and commit to developing you as a professional. 

THE ROLE

Khan Academy is looking for someone passionate about supporting educators to join our scrappy Community Support team. As the voice of our users, the Community Support team is deeply integrated into our product teams and processes across the organization. We work closely with product management, engineering, design, quality assurance, and many others to make sure that the needs of our community are being met.  

As our districts and classroom-focused Community Support Lead, you’ll be critical in making sure that we’re building products and features that teachers and administrators love. You’ll also be central in ensuring that the support team is equipped with all the tools they need to successfully help these groups use Khan Academy in their schools. You won’t be working directly in the ticket queue often, but you will help manage and coach those who are, and handle their escalations. Someone with a passion for education, experience working in cross-functional operations, who relishes identifying broken flows and fixing them, will excel in this role.

What you’ll do

Ensure our classroom users are fully supported:

• One of the biggest parts of this role is being the primary point of contact for our classroom and district support channels. You’ll ensure our support processes are working effectively, conduct training and quality audits for our externally-based support team, handle escalated issues, and help troubleshoot new bugs as necessary. You’ll continuously look for ways we can improve our team processes and service to the community.
• You’ll also help manage our public teacher communities, and brainstorm ways they can be expanded and improved. This includes collaborating with our teacher superuser programs, as well as communicating regularly with users in the community directly.
• Sometimes this will mean joining video calls to help our teachers, parents, and administrators navigate escalated technical issues.
• In addition, you’ll also be responsible for keeping the classroom and district Help Center content up-to-date and making sure new help resources are added as necessary.

Champion classroom user needs within Khan Academy:

• As the employee who works most closely with Khan’s teacher and district community, you’ll be an essential voice of these users. You’ll work across the organization and with many different teams and inidual leaders to ensure that we’re keeping teacher and district needs front of mind.  
• You’ll be a key contributor on our classroom and district product teams and make sure that they have deep and regular insight into their respective communities. You’ll help prioritize development resources on these teams, especially around bug-fixing and backlog management.
• You’ll also compile and send out periodic reports to ensure that the company at large is kept updated about relevant trends and community sentiment.
• As you work through our community support processes, you’ll be able to see where we could be doing better. You’ll work with the current Community Support team to design and implement improvements on a continual basis.

WHAT YOU BRING

• A professional background in education, ideally working as a teacher or with teachers directly
• 2+ years of support or other professional experience working with digital products
• Excellent written and verbal communication, which you can adapt for a variety of online audiences
• Comfort working both autonomously and within defined support processes This role will have many opportunities for you to leave your personal mark on it, and someone excited about prioritizing and driving their own projects will be able to have a big impact.
• Ability to own a problem or goal, identify the path to success, and execute on it. You’re able to manage a number of simultaneous projects and responsibilities within the timeline you’ve set for yourself, and have a history of successfully leading projects.
• Excitement around designing high-quality community support processes and coming up with creative solutions to tricky problems
• Proficiency with Zendesk, Slack, Jira, or other comparable online support and collaboration tools
• You don’t take yourself too seriously and are excited to join a quirky, high-performing support team

  Nice to have, but not required:

  • Experience using Khan Academy (or a comparable resource) in your classroom
  • Support leadership experience, especially managing a team of (internal or external) support agents
  • Familiarity with the evolving conversations around child and student privacy and related laws (such as COPPA and FERPA)
  • A passion for online communities and all of their idiosyncrasies
  • Comfort understanding and applying standard business analytics
  • Remote work experience
  • Fluency in memes, internet trends, gifs, and/or dad jokes

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well!

• Competitive salaries and annual bonuses
• Ample paid time off as needed – we are about getting things done, not face time
• Generous parental leave
• A fun, high-caliber team that trusts you and gives you the freedom to be brilliant 
• The ability to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Affinity groups where Parents, Black and Hispanic/Latino, Women and Gender Minorities, and LGBTQIA+ identified folks come together
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance including medical, dental, vision, and life

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Our team:  http://www.khanacademy.org/about/the-team

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace erse perspectives

We are a erse community. We seek out and embrace a ersity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As iniduals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value ersity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

"

We are looking for an Implementation Manager to join our fast-growing Implementation Team at Alloy Automation. The Implementation Manager is an implementation expert as well as one of the first points of contact for our customers post-sale.

As one of our early CS hires, you'll help architect and build the foundational processes on which the Implementation team will run alongside and reporting into the Director of Customer Success, working closely with the Sales and Engineering team to coordinate solutions around customer needs. You'll have the opportunity to work directly with our top brands, and do critical work that will impact thousands of end consumers affected by our merchants' day-to-day automations.

Customer pain points excite you and identifying solutions and areas for automation for merchants is your jam. Working alongside our Solutions Engineer, you will onboard and educate merchants and help us scale this part of the customer journey, whether that be via Zoom, documentation, or other collateral you produce.

What you’ll be doing

* Onboard our customers and help them turn ideas into custom workflows built from scratch to drive adoption and product usage

Skills & experience we’re excited about

* Project management, implementation and support experience. At least 2 years of experience in a similar role from the SaaS space; bonus points if you’ve been an early CS hire and even better if it’s in the ecomm space or even a merchant yourself

Why work with us?

* _We’re growing quickly_ - We've raised $27M to date and anticipate growing to nearly 40 people by end of 2022

",

About Snapdocs

Snapdocs powers homeownership. Using technology, we’re building the connective tissue for an entire pillar of the U.S. economy: residential real estate.

Today, we’re working to perfect mortgage closings, but that’s only the beginning. If we succeed, more than five million families per year will gain clarity and transparency as they make the biggest financial decision of their lives: buying a home. Before Snapdocs, no one felt responsible or empowered to solve the problems we face every day we come to the office.

It's complex and difficult work, and the result is not an app we brag about at tech industry parties. Instead, we're making a difference and carefully building a team that shares our priorities—pragmatism, respect and empathy for our clients, and building honest products that improve all our users’ lives.

About the role

Snapdocs is a rapidly growing company backed by investors like Sequoia, Y Combinator, F-Prime and Tiger Global. We're an innovative team taking on the extensive mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes.

In this crucial role, you’ll drive the adoption, retention, and overall health of our new lender customers while working with internal stakeholders. This means you’ll manage a handful of enterprise key accounts while simultaneously improving our approach. 

You will engage hands-on with customers in this role, but you’ll also develop processes, tools, and collateral to make these customer interactions more efficient as the business grows. You will gather feedback from customers on platform strengths, challenges, and opportunities, and champion that feedback to stakeholders and product teams.

Our ideal candidate has 10+ years in account management, business development, management consulting or a related field where you’ve had to advise clients, build relationships, dig into data to inform decisions, and drive back to clear business results. Over that time, you’ve developed a toolkit of consulting and project management diagnostics, frameworks, and strategies that you’re eager to put in place at an early stage company. Clients have come to respect and trust you for your ability to simply communicate complex ideas, ask great questions, listen to various perspectives, and prescribe the best course of action and your team views you as a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.”

Colorado applicants: This role pays $115,000 - $135,000 annually plus equity in the company (pay for other locations may vary).

0-10% Travel Required. 

#LI-EP1

#LI-Remote

#LI-EP1 #LI-Remote

Snapdocs strongly values ersity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. We provide outstanding benefits (listed below) and while we have hubs in both San Francisco and Denver, we're an extremely remote-friendly company with over a third of our staff outside of those two hubs!

Our benefits include (but are not limited to):

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
• Life and disability insurance
• Commuter benefits
• 10 year exercise window on your equity (!!)

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy.

Technology

Snapdocs Engineering today is committed to being very intentional about how we innovate and bring in new technologies to create lasting impact. Our teams build for the future while anchoring our infrastructure for our needs today. We strive to make an immediate difference for our developers over innovating as a technical exercise.

Open source technologies like Ruby, Go, Terraform, React, and Kubernetes are important parts of our stack allowing us to stay flexible and agile. Speed comes with pros and cons, but we like experiencing firsthand what does and doesn’t work. And the team is very open to new insights, so it’s a great place to grow.

Our transition from Ruby to Go is one example of how we make intentional decisions for our existing and future engineers. Go met a need and resolved a gap, especially compared to other popular languages like Python. Go offered a language syntactically closer to Ruby with several of the advantages of C. We wanted to experiment with types and compiled languages while seamlessly integrating with our existing architecture. Read more about how we’re accomplishing this transformation here: https://medium.com/@hannahjtran?p=917d5a7f796

In addition, there’s a lot of interesting stuff happening in the backend as well as the data science and DevOps side of the house. We’re using machine learning for things like classifying documents and adding annotations that make a valuable difference. DevOps is working to proactively scale the future demands of our deployment infrastructure to ensure that the work we do creates immediate enjoyment for our customers.

Throughout our interview process, candidates do not need to come in with a particular tech stack. Instead, our process prioritizes people with a learner’s mindset, eager and curious to grow. We build time into your onboarding process so that you’ll be able to ramp up on our technologies, infrastructure, and where engineering plays a crucial role in the overall business goals of the company.

Our ethos to recruiting is engrained in the industry experience of our leadership. A culture of mentorship is key to making our teams work together successfully. We know that any hyper growth startup experiences the struggles of what it’s like to scale teams. We prioritize holistic growth and trust to ensure career development is not interrupted by attempting to onboard 50 engineers all at once!

Snapdocs' teams are excited and invested in what we’re building here at Snapdocs (https://medium.com/snapdocs-product-blog/snapdocs-is-building-a-new-foundation-for-home-ownership-166c2600e2c6) and we’d love for you to join. Take a look at our open roles or get in touch with our recruiting team here: https://snapdocs.com/careers/

Apply Now

"

Epsilon3 is the OS for spacecraft and complex operations. We are an experienced team of engineering and design leaders from SpaceX, Google, Northrop, and Stanford. Our team worked firsthand on over 100 launches, including training and coordinating operations for multiple astronauts who successfully traveled to space and back. Epsilon3 is the result of decades of learning and delivers on the promise of making testing and operations as efficient, error-free, and enjoyable as possible. We are backed by Y Combinator and other world-class investors.

We are looking for a Customer Success Account Manager to join our team who is passionate about space and supporting the many teams in the industry. You will be responsible for ensuring our customers are successful in their deployment and use of Epsilon3 in their teams.

​​Our Clients

*

Launch providers
\

*

Satellite operators
\

*

Integration & Test teams
\

*

eVTOL & Aircraft companies
\

*

Robotics, automotive, energy, and other complex engineering/operations companies
\

As one of the first customer success team members, you will work closely with our leadership team to continue and build out the sales and support processes at Epsilon3. Customer Success Account Managers must have an eye for detail. A natural interest in ongoing product improvement roll-outs and space industry trends is extremely helpful. 

Responsibilities

* Serve as the advocate of our clients, understanding their needs, concerns and ensuring that our solutions are helping to solve their problems

Basic Qualifications

* Passion for efficiency tools

Preferred Qualifications

* 3+ years of Client Success experience supporting and selling SaaS services

",

Join our teamLooking for more than just a job? We like developing our people just as much as we like developing great products.Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work. With open positions around the globe, it's an exciting time to join Ivanti!Competitive salary and benefits and flexible hours. Ivanti is a great place to work.If you’re passionate about what you do and are interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!What We Do  * Empower users to seamlessly and securely connect from any place in the world that offers air, water and… Internet!* Equip organizations with the right tools to configure access, manage and enforce compliance with a holistic view on network, users and usage.* Empower organizations to continue to breathe easy, now with an added sense of invincibility.* Work hard so that you can focus on the things you want to! The preferred location is either South Jordan, UT or Colorado Springs, CO.  We will consider remote candidates.Position Summary: The Technical Support Engineer provides technical support to our customers and re-sellers, answering complex questions on function and usage of the products via the telephone and/or Internet. This position is a primary support liaison between our company and our customers providing quality technical support. Technical Support Engineers have excellent communication skills and look to support their colleagues and peers throughout the organization. They have an eagerness to learn and take on new challenges while thinking about how they could improve the customer experience. As a Technical Engineer you are expected to proactively assist the team in driving key initiatives and ensuring the long-term success of our customers and the company. You may be required to represent the team other functional areas within the company.Responsibilities:80% - Resolve client questions or problems in the areas of system configuration/setup, product functionality including fixes or enhancements* Serve as primary support liaison between company and customer* Keep customer informed of how and when problems are resolved* Involved in any additional follow up, testing and troubleshooting* Maintain Team goals and objectives * Works directly with the backline and development teams to resolve complex issues and provide input for product direction10% - Develop and share knowledge about the software* Write knowledge base articles and white papers to answer common customer questions* Deliver and receive training to/from others10% - Assist Technical Support Engineers with difficult and complex issues* May perform other job duties as directed by Employee's LeadersProduct Lines Summary: Asset Management – Licensing software management systems.Security Patching - Security-related products from our former LANDESK, Heat, and Shavlik product lines. Security components include patching, antivirus, application control, and device control.Supply Chain - Ivanti is the leading provider of multi-vendor mobile application development and mobile device and infrastructure management software including voice solutions oriented toward the warehouse and logistics market. Ivanti's technology solves the unique challenges involved in deploying, managing, and controlling auto-ID data collection (AIDC) systems and RFID, Smart Phones, and facilitates peak performance from frontline staffExperience/Certifications:* Certified LANDESK Administrator/Engineer (CLA/CLE)* Microsoft Certified Professional (MCP, MCSA, MCSE or MCDBA)* CompTIA Network+* Cisco network associate certification (CCNA)* Oracle Database Administrator - Certified Associate (OCA)* VMware Certified Professional (VCP)* Mac, SQL/Oracle, programming, Linux/UNIX* Microsoft SCCMEducation:* 2-4-year degree in IS or IT, or equivalent experience At Ivanti, we are One.  One Company formed from many. One people, formed by an environment of mutual respect and trust made up by people working together without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by law.   As a global company, we believe that ersity and inclusion among our team members is critical to our success and we proactively strive to recruit, develop, and retain the best and brightest people from the most erse candidate pools we can find all over the world. External Recruiting Agencies/Vendors: Ivanti Software does not currently engage with external recruiting agencies and will not accept unsolicited resumes from any external agency. Unsolicited resumes submitted by agencies to Ivanti will become the property of Ivanti and may be contacted and engaged with directly. Ivanti maintains a preferred vendor list and only engages with these agencies from time to time. Ivanti has not agreed to pay placement or any other fee to companies who have not been specifically retained to conduct a candidate search #LI-JH1#LI-Remote #Salary and compensation

Hi there! We're WebFX, a full-service digital marketing agency based in the US. We've been named the Best Place To Work in Pennsylvania 7 years in a row and we'd love to meet you. We're looking for people to join our mission to provide world-class digital marketing solutions to mid-size businesses around the world. We get super excited about driving business growth for our clients and are looking for people who take pride in their marketing work and enjoy having a little fun at the same time.What We're Looking ForDesired SkillsStrong background and experience in writing for the agriculture, environment and/or eco-living sectorsPassion for research — unafraid of doing research and getting into the nitty-gritty details of complex topics in the agriculture and environmental industriesExceptional communication skills with stellar attention to detailExtreme care of content to capture the voice and style of our clientsAbility to think critically and get things done — delivers on everything they say they will do in a timely mannerFlexible schedule (this position requires 40 hours of remote availability per week)Requires a reliable laptop, office equipment, and Internet accessWhat You'll DoLiving more sustainably, reducing food waste, implementing greener agricultural practices — these are topics on the minds of many people today, including many of our clients. At WebFX, we're looking for a talented, research-minded writer who's excited to explore the worlds of eco-living, agriculture and the environment in their work. Someone who's passionate about covering everything from sustainable living and reducing your carbon footprint to grease recycling systems and farming equipment.We want you to be driven by a love for knowledge in the environment/eco-living and agriculture spaces and have a knack for asking the right questions to fuel your research. Whatever the topic, you are experienced in reading and parsing professional/academic research, authoritative sources and data sets. In your writing, you know how to translate that information into copy that's user-friendly and in line with a client's specific voice and style.We're looking for someone who's excited about the idea of ing deep into topics in this industry and helping drive results with the copy you write. If this sounds like you, get in touch!Responsibilities- If you're seeking a long-term freelance partnership, we'd love to hear from you!- Write an array of content types from blog posts to sales copy to longform content, specializing in topics related to agriculture, environment, eco-living and related industries- Manage time effectively in order to turn around projects on deadline- Produce work for over 5,000 publishers and clients on the web/in the media- Troubleshoot, solve problems on the fly and figure things out independently when needed — take full initiative and accountability for all tasks and projects- Productively apply specific and personalized feedback to improve in identified writing areas- Find flexibility in a 40-hour/week, independent contractor position, as you tackle assignments from the location of your choosingLocationThis position is fully remote! Work from anywhere as long as you have a great Internet connection and a comfortable workspace.TrainingOur "Bootcamp" web marketing training program will be provided for new WebFX "family members" to learn, grow and develop in and out of the office with the hard skills necessary to be successful in their position."On-site," state-of-the-art training amenities to facilitate departmental trainings, industry-related updates and monthly Lunch and Learns.Opportunities for GrowthWebFX grew 250%+ over the past 3 years, and merit-based promotional opportunities are abundant for new family members who meet or exceed position performance metrics.What You'll GetThe Perks of Joining Our MissionGrow in Your Career: Each of our partners benefits from our world-class training program. As part of our mission, we commit to helping our team and partners stay on the leading edge of the industry. We achieve this through ongoing training programs, incentives for learning and more.Longevity: Current team members in this position have been in the role for over 10 years. Maintain the ability and freedom to take on other clients and freelance projects in addition to their work at WebFX.Monthly Retainers: In addition to the compensation provided to the contractor, WebFX offers 6 paid holidays along with a $180+ monthly retainer to utilize as the contractor sees fit in order to better perform the agreed-upon services to WebFX.Flexible Schedule: As an independent contractor, you get to choose your optimal work schedule and have the convenience of working from home.Make a Difference: WebFX strives to not only improve the lives of our clients and everyone who works for them but to make a tangible difference on a global level as well. Through #FXBuilds, our goal is to positively change the lives of 10,000 people by 2024. Your work will contribute to #FXBuilds by helping us reach client goals!Performance Bonuses: Contractors are eligible for performance bonuses totaling up to $1,000 per year.Compensation- Hourly Rates starting between $17 and $19. An annual income equivalent to $35k and $40k (potentially higher based on work experience).- $1k potential in bonuses annually- $180+ monthly stipend: Extra cash for whatever you deem necessary to improve your remote work life! Other writers and editors have used this bonus to cover their various expenses such as Internet, health care expenses, contributions to their rent, luxuries for their home office and much more. This bonus is provided as a thank you for your ongoing contributions and loyalty to WebFX.#LI-RemoteWebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here! #Salary and compensation

Crisp is a customer service software. Around 300K companies around the world use Crisp to help their customers. Around 200M visitors are using the chat widget every month.Our mission is to make the next-generation customer support app for startups. An app that makes customer support easier for end-users & support agents.Customer support is a strong part of our culture. Everybody in the company, from developers to marketers helps customers.We are a small team (12 people) and our core Team in France (7 people), the rest is a erse remote-only, and based around the globe.We are looking for a technical customer service specialist to help Crisp users to solve their users.Applicants with technical skills like HTM5, CSS, Javascript are prefered.In a typical day, you will help users using chat, email, and video-calls (rarely).Applicants in Latam and US Time Zones timezones are preferred.This job is the opportunity to join a fast-growing startup. Please mention the word GRAND when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.#Salary and compensation

Vimeo’s Customer Support team is searching for a hardworking, passionate, and analytical Manager to oversee our global Billing Support efforts. The ideal candidate will thrive in a fast-paced environment and have a passion for inspiring others to do their best work through clarity of processes and execution. Our advanced platform and passionate customers are matched by an equally remarkable Support team who provide expert assistance on topics like video playback, compression, uploading, embedding, distribution, and using our apps.This role will report directly to the Director of Self Serve Support, and will guide and oversee Vimeo’s Billing Support operations – with focus on coordinating our efforts across the globe, leading our US team of Billing escalations specialists, and collaborating closely with key partners across the company to ensure the highest quality support.What you’ll do:Ensure high quality, timely responses to Billing support-related tickets handled by our globally-distributed team across multiple channels, leveraging ticket performance data to guide recommendations and improvementsAdvocate for our customers and our team in Billing-related Product and Engineering stakeholder meetings, partnering with our Support Product Manager and key cross-functional peers to optimize processes for efficiency and impactMotivate, educate, coach, and create engagement across our global team through standardization of Billing support knowledge and ticket handling, all while coordinating with regional delivery managers and subject matter expertsDirectly manage and mentor a local team of Support Specialists who are responsible for:Tackling escalated cases related to Billing across a few different product verticalsResponding to users in a prompt and professional mannerVetting and ticketing bugs reported by users and staffManaging documentation, specialized knowledge, and communications with key partners across other teamsExpertly handle escalations from support team members, as well as internal escalations from other teamsLeverage data to determine underlying trends, improve performance, help scale our efforts, and advocate for positive impact within our team and the company at largeSkills and knowledge you should possess:7+ years in a support/customer service role, with at least 3+ years of experience managing a large and/or global teamIntimate knowledge of payment processing platforms such as Stripe, Vindicia, Bluesnap, Zuora, or similarExpert technical troubleshooting skillsExperience mentoring othersExcellent written communication skillsExperience and interest designing processes, procedures, and communication strategiesBrilliant interpersonal (i.e., diplomacy) skillsExperience using a bug tracking system and ticketing technical issuesExperience with Zendesk or other ticketing systems a plus#LI-RS1 #Salary and compensation

Who We Are:We are experts in catalyzing conversations and connections that lead to better health for people everywhere.At M Booth Health, we bring a unique mix of professional health and consumer connectors to every challenge. Our specialists have deep expertise and success navigating the complex commercial, policy and advocacy environments, and we are dedicated to achieving meaningful and measurable outcomes resulting in near perfect client satisfaction ratings year after year.Our team has devoted their careers to advancing public health and medicine, and join us from agencies, the Hill, government service, pharmaceutical companies, advocacy organizations, and more.  As part of the award-winning consumer PR powerhouse M Booth, M Booth Health offers best-in-class creative, digital and research capabilities to all of our clients and teams.We believe that better health starts with better conversations. Let’s talk.Who You Are:This position is for someone who is passionate about audience and market research, has a proven track record of helping drive research-to-action plans and is looking for a high-visibility role where they can truly make an impact.  You are a seasoned researcher or planner who is excited by the idea of building our insight and innovation practice in the healthcare space. In this role, you will report to the SVP, Insights and Innovation, with a focus on helping leading healthcare brands and organizations better understand their audiences and their marketplace through research. A few things to know as you’re applying:* Team is everything. We pride ourselves on being ego-less (or close to it). If you like being part of a supportive and selfless group of people, there’s a good chance you’ll be a fit.* Intellectual curiosity is rewarded, even more than raw intelligence. If you love to read, consume media, tinker and make cool things, we’d love to chat.* A sense of humor helps. We take our jobs very seriously, but we do not take ourselves very seriously. If you do not have a sense of humor, please don’t apply (kidding, kind of). What you’ll bring:* 3+ years of research and/or planning experience, working either at an agency, in-house or at a research firm* Skilled across a variety of research and analytics methodologies, primarily focused on quantitative (survey writing and analysis), secondary market research and trend report analysis, social listening analytics and measurement techniques and qualitative research (interviews, focus groups, etc.).* Passionate about identifying, analyzing, and interpreting trends or patterns in complex data sets.* Comfort working with agile approaches to research and interested in experimenting with new tools.* Experience working with research and strategy teams to create visually compelling reports with insights that allow clients to easily evaluate social listening topics, competitor activity, media trends and digital analytics* Experience identifying and/or analyzing niche audiences and their behaviors, attitudes and needs and communicating these in a way that is easy-to-understand and actionable.* Ability to work both independently and with the strategy team depending on the project.* Excellent communication skills, including the ability to translate complex methodologies or findings into easy-to-understand language* Experience working with research vendors and using research tools to derive actionable insights (e.g. Symplur, Talkwalker, GFK MRI, Helixa, ComScore, Netbase Quid, Google Analytics, Survey Monkey/Google Survey, Trend Reports, Quantitative Survey Vendors, Focus Group, Interviews, etc or similar tools)* Comfort and experience researching complex health related issues and working with healthcare organizations and brands preferred but not essential.* Experience setting appropriate KPIs and optimization metrics, understanding how best to approach setting benchmarks and goals according to client needs a plus.* Experience participating in new business activities from research, brainstorming, program development, presentations to establishing new client relationships a plus.* Experience in, or knowledge of, the healthcare industry is a plus* Bachelor’s degree in a related field, master’s degree a plusWhat We’ll Bring:Here are a few highlights of our benefits offerings as an M Booth Healther:* A workplace that’s alive with courage, ideas, respect and humanity* Professional growth and development programs to help advance your career* Comprehensive health care and wellness plans for your entire family* A 401(k) Savings Plan and Flexible Spending Accounts* Paid holidays, Unlimited Paid Time Off (Personal, Sick, Vacation), and Summer Fridays* Additional Perks: Family Leave, Well-Being Programs, & Commuter BenefitsM Booth Health is an equal opportunity employer. All candidates will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  #Salary and compensation

Who you are:You're self-motivated and self-directed with a passion for building and maintaining relationships with customers, fully understanding their needs, and advocating on their behalf. As a trusted advisor, you understand your customers’ strategic objectives and help them achieve success. As an expert on Dataminr’s Pulse Product, you know how to solve problems for your customers as well as identify opportunities for new use cases. You have B2B software/SaaS experience and are experienced at performing demos and creating presentation decks for senior level users. You are a storyteller that knows how to leverage data effectively to understand both risk and opportunities that impact retention and growth. As a Customer Success Manager, you will own a book of business of Enterprise accounts. You will serve as a strategic partner to the Account Management team with the mutual goal of developing strategies and playbooks to meet revenue goals. Responsibilities:Drive customer performance and success within assigned book of businessServe as an expert of the Dataminr platform that always aligns CS sessions to drive business goals and outcomes for the customer, beyond basic platform features and functionalityCreate compelling decks for clients relying on data storytelling leading to more impactful customer interactionsSuccessfully lead customer kick offs, onboarding, and create training plan that is aligned to the customer strategy and is confident in establishing clear goals and attainable success measuresServe as a trusted advisor to the customer, well versed in best practices, playbooks and POVs for optimal performance throughout the customer lifecycleEstablish recurring cadences with POCs that align to package/spend, along with a plan and cadence for strategic business reviews that demonstrate value and successful business outcomesSuccessfully leverage data driven metrics and reporting to stay ahead of the book and understand Top of Funnel risk and opportunities that impact retention and growthWork collaboratively with the Account Manager assigned to your accounts, with the mutual goal of developing strategies and playbooks to meet revenue goals of the businessSupport trials with advisement on how to achieve outlined goals and success criteria to show Dataminr valueCollect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teamsDesired Skills and Experience:Bachelor’s degree in related field or equivalent work experience4-6 years of enterprise software or SaaS customer success/account management, owning your own book of business, with a demonstrated track record of successCollaborative mindset, with experience working internally with Account Management, Product, and Engineering teamsOutstanding communication and presentation skills, with an emphasis on performing demos and creating presentation decks for senior level users Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customersSelf-motivation and an ability to handle multiple competing priorities in a fast-paced environmentAbility to think on your feet and problem solve in real-timeDetail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experienceWhy you should work here:We recognize and reward hard work with:company paid benefits for employees and their dependents, including medical, dental, vision, disability and life insurance401(k) savings plan with company matchingflexible spending account for out-of-pocket medical, transit, parking and dependent care expensesWe want you to be your best, authentic self by supporting you with:a erse, driven, and passionate team of coworkers who want you to succeedinidual learning and development fund and professional traininggenerous paid time off; including sick leave and 100% company paid parental leaveremote working friendly perks such as expanded telehealth options for mental and physical well being, virtual yoga, meditation and health and fitness app reimbursements…and this is just to name a few!Dataminr is an equal opportunity and affirmative action employer. Iniduals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.#LI-LC #LI-REMOTE #Salary and compensation

About Us#paid is a creator marketing platform that sits at the intersection of brand and creator collaboration. We help direct-to-consumer and Fortune 500 brands like Phillips Hue, Clearbanc, Unilever, and Sephora, activate creators to drive growth.We are building the platform of record that powers content creation and distribution for brands globally. The better we do that, the better we can serve our creator community and provide them with the best place on earth to do what they love—create.Role You will be a key member on our Enterprise Sales team with a mission to drive business with large-scale consumer brands and their agencies. You are an experienced seller with experience selling both SaaS + Media to fortune 500 brands and global media agencies. You know the ins and outs of using modern sales tactics (ex. Social selling) to build pipeline and trust with clients. You’ve worked in enterprise-level sales, consistently selling through six-figure media + software contracts with bullet-proof business cases, and have carried large quotas. You understand the importance of discovery in a sales process and ask the right questions along the way. Your mission will be to empower brands and their agencies to adopt the #paid platform to power their Creator Marketing efforts.You have knowledge of the digital marketing industry. You are comfortable with testing and executing on new processes and aren’t afraid to go outside the box. You pride yourself on your ability to work hard and have proven that you can win in challenging environments. Most importantly, you have a strong growth + owner mindset and aspire to make a major impact in this exploding market. Equal Employment Opportunity#paid is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.We are dedicated to growing a erse team of highly talented iniduals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work.If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs. #Salary and compensation